Divvy Bikes Customer Service

Divvy Bikes Positive Reviews

Do Not Use Divvy BikesI went to Chicago for a weekend getaway. Had about a 2 hour walk from the union station to our hotel so thought “why not try out Divvy and explore Chicago”. I chose a bike that I guess wasn’t working properly and my SO chose the only scooter at that divvy station. The scooter worked great, however, the bike seemed to be struggling with pedaling. We decided to go park them at the next divvy station after a mile that took me an hour to ride since the bike wasn’t functioning correctly. It wasn’t locking in so I contacted CS and it seemed to stop the timer(so I thought). Fast forward to the next day and my card was charged $110 for a broken bike that I rode for 1 mile and for only 1 hour. I tried contacting CS and they toyed me around saying ”you’ll receive an email 24-48 hours to help with your issue”. To no surprise, no email was sent to me. I then went and opened up another chat and was given the same bull$hit. I decided to not be so kind after that and threatened that I would not be referring them to anyone else, and that they will not be getting a 5 star rating from me. It was about 30 minutes later that I finally got an email regarding that a refund of $97 has been sent back to me. All in all, I did not have the best experience and almost thought I was just out the full $110 for a NOT great ride. They were about to get a one star rating from me but since I got my refund (after having to be not so nice), I decided to give them a 3 star considering my SO enjoyed himself on the scooter. Save yourself the hassle, don’t use divvy, or at least the divvy bikes!.Aunt2BAMOIVersion: 15.78.3

Divvy is my key to the city.Last year I signed up for a Divvy for all membership and I was nervous to use it it during the pandemic I started using it and gained confidence to bike all over the city, weather its to a friends miles away or a sunrise or sunset and even grocery shopping. The best things is I don’t need to worry about bike maintenance, it being stolen or lugging it up and down my steps like I would if I had a bike :) At first I didn’t like being limited to 45 minutes and having to check to see if there were bikes in my area and open docks at my destination, but it is not really an inconvenience and the mobility and adventures I have access to void those inconveniences :).Ryman2800Version: 13.38.3

Great service!I’m not sure why all the negative reviews, but I personally found this service to be awesome! I rented in Chicago and had no troubles at all! The baskets in front have straps to strap things down; of course you have to make sure you’re items are securable. And if not, put them in a backpack. I had a place to rack my bike both times. And the app told me my ending price each time. The Divvy/Lyft app integrates with Google Maps which was super helpful for navigation. The only suggestion I have is to add a cell phone holder so people can have the map handy while riding. Thanks for the transportation Divvy..CC*1999Version: 15.63.3

Divvy Fan for sure!Divvy is the best ride around. It’s my favorite way to travel in my neighborhood and beyond. Mostly I ride the ebikes… 2430 rides so far covering 2785 miles during more than 1000 hours of fun. I carry the little blue Divvy key and that works fine for me. Now Divvy should extend the Divvy app to work on cellular smartwatches to let us pause rides and maybe do more. Often the Divvy app on the mobile phone remains at home because the full service watch is much more convenient outdoors. Yes, I’m a Divvy fan. Give me Divvy!.GlennAlexVersion: 2025.30.3

Great service to have in the city, but with some flawsIts amazing to have these electric scooters and bikes all over the city, and locating one closeby on the app is great. I have 2 complaints: —They die without any warning, sound or indication until its completely dead. Check the battery, even if it’s in the charge station when you get one! —The first ride after you sign up they throttle the speed to max out at 10mph, and in a city like chicago they are supposed to only be used in the street with no bike lanes, which makes its incredibly difficult to keep up with traffic..Mc_AbsolutVersion: 2025.12.3

ExpensiveThe app works as it should and you can find bikes and unlock them easily assuming you have payment set up on your phone. Be wary of the day pass though as that only gives you the classic bikes free for the first 3 hours. The day pass is around $23 however. The e-bikes are like 44¢ a minute. We bought a day pass and rode the e-bikes for maybe 60-75 minutes and a classic for about 15 minutes and we paid about $61 total for that day including the pass. It’s just too expensive to enjoy. The bikes of both varieties functioned well but the e-bikes are a rough ride..Bobby Salsa.111Version: 2026.18.3

Mostly good appThe app is pretty good but for 2 complaints: - if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable - at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended.A_m_s_c_cVersion: 12.9.1

Surprisingly good!I’ve been waiting for a while for a proper Divvy app. I didn’t care for Transit at all and Chivvy looks like it was abandoned. It’s nice to do door to door routing using Divvy, and even better to allow one time use tokens in case I didn’t bring my fob. It would be awesome if they gave Apple Watch support so I can get route instructions or the nearest station so I don’t have to pull out my phone in traffic..Snuggles41Version: 11.0.0

Love the app and ebikesIn the past I’ve had trouble renting citibikes in Chicago with getting codes, stations being down, no availability etc. This time, the DIVVY app worked great for scanning a bike. The standard bikes are heavy but easy to use. I’m glad you can have them for 3 hrs without returning. The ebikes were extra $ but well worth it. All in all the app made for a seamless experience..Mark20124Version: 14.39.3

Great concept, bad executionI love the idea behind the app, and having public bikes is a great idea I can get behind. But the app constantly has misinformation about number of available docks or bikes. Just the other night I stopped at a station with “2 docks free” only to find every dock filled and bikes just piling up on the side. Incredibly inconvenient to have to ride a mile away from my destination just to walk back after already getting there..D HizzleVersion: 13.89.3

Where’s the Apple Watch app?I haven’t had any hiccups with the iPhone app. Works just as intended. The Divvy system is easy to use. But, please please make an Apple Watch app. It would be nice to Divvy to a location, return bike to a local dock, and then run around in the area. I don’t like running with my phone, especially when running gear doesn’t have the pockets for it..LieaVersion: 13.26.3

Weekend VisitorI don’t know what all the hate is about on this app. It worked perfectly for me and my four friends. We were able to easily unlock and ride bikes and it accurately kept our ride time. The bikes are in much better condition than the bike share program in my city. I will definitely use this service every time I visit Chicago..Ry guy 69Version: 12.15.0

The importance of FeedbackThe app is simple to use and the updates make it better . For the developer, it’s important to leave feedback on those comments that are concerning just as if they were praises. You won’t ever get better if you choice to ignore it. There seems to be a lot of customer service related issues ...maybe additional training is needed. Just some advice ..ReneeKIRVersion: 12.4.0

Amazing!I just moved to Chicago this year and was skeptical on how often I would use the divvy bikes. I signed up for the year membership and am I glad! Easily paid for itself. I just took my 100th ride. You can view your stats like mileage, calories burned, and rides took. Highly recommend divvy! The app is super easy and convenient to use..Russ.23Version: 12.15.0

Great way to move around townI love having the access to divvy so close to my house. I do wish the bikes were a little lighter. Going from the bike I own to the divvy bikes I feel like I’m carrying an extra 30 lbs with me. Also, we need more docks on the lakefront!! We like to bike to the beaches and it’s nearly impossible to find a dock close and/or with open spaces..RoroireneVersion: 12.20.0

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Divvy Bikes Negative Reviews

Fun bikes, MISLEADING APPIn Chicago for three days during decent weather, so these bikes are a great option. The bikes are super fun to ride. I have run into multiple problems in the first 24 hours with this app misleading me into purchasing either an annual pass or a day pass that does not actually cover the bike rides. The annual pass button popped up at my first ride in a place that appeared to be me agreeing to begin a ride. The app developers have created a deceptively and problematically frictionless purchase process; They are fronting more expensive upgrade products with without fully disclosing what you were buying or ensuring that that is what you really want. I had the same experience with a day pass the next morning. I understood that I was buying a day pass at least that would cover all my bike rides for the day, which was perfect since I am only in town for few days. The problem is the app does not clearly delineate between what are called “classic bikes,” and “E bikes” the latter of which are still charged in addition to the day pass. Although the physical product of writing, what turns out to be the Bike is actually really positive, this is a major issue of buyer beware and predatory app design. I had no trouble finding bikes they were charged and worked. Sometimes finding a dock was really annoying and you still get charged if you bring it to a docking station and park it there if the docks are full..AghdduchjdnbwjjVersion: 15.79.3

Use any other mode of transportationAbsolutely horrible if you want to rely on it as a form of transportation. If you want to take random rides for fun, I guess it’s fine. Their bikes are insanely heavy and hard to maneuver. The seats are impossible to adjust. The baskets they have are completely useless so you better not have anything that you need to bring with you. The e bikes are kind of good but same basket issue and you can never find them or their batteries are dead. And then there’s the issue of the docks. It’s feast or famine. They either have completely full docks so you can’t lock up the bike you have or there’s no bikes available. I tried using it as my commute to work but the complete lack of dependability on their end meant I was either going to be late or I had to use different transport. And then it’s only financially feasible if you pay for the year which if you only use it occasionally is not worth it. I don’t understand. I’ve used bike shares in other cities and they are leaps and bounds better than divvy. The bikes actually work, they have decent baskets so if you have a bag to tote it’s not a problem, you can actually find the bikes and there’s plenty of docks. Also, be wary of the e bikes because I had a $15 ride recently that was only 5 miles because I happened to be in a higher COL area. Save your money and buy yourself a bike that actually works, take the el, walk, drive. Don’t use divvy..Consumer with a conscienceVersion: 13.84.3

More expensive than taking an uber. Crazy fees and constant price hikesI used city bike in New York for years and have used Divvy bikes in Chicago for the past four. First of all, it’s ridiculous that you can’t use one membership in both cities, considering both companies are owned by Lyft. The bikes work decently, although they not electric ones are extremely slow. At least a few months, I was getting charged a crazy $25 fee for “incorrect parking” despite having parts exactly as they asked. I had to start taking photos and videos of how I parked. They did refund me when I sent photos but never admitted that the fee was incorrectly charged. Prices have been going up like crazy. It was $1 to park outside the station and it’s doubled since then. Never mind the 15 cents/minute e bike cost becoming 20 cents/minute or the membership fee going up significantly. Taking an e bike is often as or even more expensive than just taking an uber at this point….TravelingSnorlaxVersion: 2026.15.3

Poor design. Customer service lies.I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding. She either lied or their back-end data is in accurate. I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use. Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase..________David__________Version: 12.14.0

App Broken | Availability of Bikes not SyncedI’ve been a paid annual member for several years and it seems Divvy is been falling by the wayside. The most pressing issue is that the app incorrectly displays availability of classic and e-bikes at ALL Divvy stations. I went to multiple stations: 1) stated on app 3 e-bikes but station was completely empty, 2) another station 5 classic and 2 e-bikes but just had 2 e-bikes marked for repair and then 3) station also had incorrect availability. This appears to be a systemic issue that has last throughout the day even after reporting it. Paying annual members should not have to walk 20-30 minutes to multiple stations just to check to see if there is a bike available. What’s the point of having an app if it is completely incorrect. Considering this is a public/private partnership, I’ll be reaching out to appropriate city officials for resolution and awareness of this issue, which I’m sure breeches contractual agreements. Get your act together Divvy!!!.R-HaysVersion: 14.36.3

Zero customer service to report an overchargeI took a divvy home from work this past Friday, it’s a 3 mile ride and about 18 minutes tops. I was charged $110. Obviously I didn’t dock it correctly and that’s my fault. But there is no one to talk to about this. There is no chat support, no phone number and no options on their faq style “help” menu. Their map clearly shows how far I actually rode and where I left the bike (a docking station) and that it didn’t move for another 13 HOURS. I accept my fault but there has to be a way to remediate mistakes like this. I don’t even expect a full refund, but not even having a pathway to address this AT ALL is clearly intentional. I am by no measure the only person this has happened to. (Also this is like the 3rd time I used divvy.) The Irony is that I opted to bike home instead of walk home, because I was bartending and had $60 cash in my pocket and didn’t want to get robbed..@phos4usVersion: 15.62.3

Dysfunctional app, horrible customer serviceEvery time I try to use this app, I think to myself “I’ve done this a few times now, I’m sure it will be fine this time” and every time it is not fine. There’s always an issue getting a bike, docking it, or something in between. Whether it’s renting a bike and having it not unlock for you after you pay for it snd support telling you you’ll have to wait 24hrs and pay the $100 it’ll charge you before being refunded or going to three dock locations shown on the app that don’t exist (both have happened to me) they always find a way to waste an extra 30 minutes of your time and drain your wallet as well. Using a Divvy bike is the most frustrating and unreasonably difficult thing I’ve done. I would not wish it on my worst enemy..Mr.ChillidogVersion: 2026.12.3

Faulty docks punish users? How is that okay?I biked with my girlfriend for 10 minutes. I docked the bike with her, but hers flashed red once after we locked it in, but because it was locked in the dock, we assumed that there was no issue with the bike. A day later I got a 100 dollar charge for the ride. Additionally, if the faulty dock had been broken into, and the bike had been stolen, that’s another 250 dollars out of my pocket. Customer service was also awful and didn’t respond frequently when I was trying to figure this issue out with them. I was forced to drive all the way back to Grant Park to take a picture of the bike and the faulty dock. Just a waste of time and money for 10 minutes of biking. Not worth the risk considering I see faulty docks pretty often around chicago and there’s no indicator for out of order docks before docking the bike..Anloyo18202Version: 15.23.3

Ultra condescending customer serviceI downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is..Djp270Version: 12.1.1

Save yourself the headacheThe most incompetent customer service ever. And it’s not even the individual reps, but the people who drafted the policies without accounting for basic things. The bike I check out got stolen after I fell over a pothole and bystanders came by pretending to help just to steal the darn bike. I have provided them the police report at least on 5 occasions. Every time I check back, someone new is looking at the case and asking for it all over again and passing it to some “specialized” department who are clueless about anything that happened before the case got to them. Absolutely incompetent idiots. Otherwise, you can bank on either no bikes available when you need one or no stations available to dock them. It’s the epitome of mismanagement..UXmattersVersion: 15.64.3

Recent update locked me outDivvy updated their backend *again* and had to recover my account a second time. This time it could not find my account and never send the verification email. Divvy has been going downhill every since Lyft started operating the service; it’s clear they want to kneecap the service to get more people to use their ride hailing product Lyft also disabled third party access from apps like Transit, even though their contract with the city specifically states they must act in “good faith” with third party developers. Look up the history on this; they did the same thing to CitiBike in New York. Lyft is a scum company that has no interest in improving bike travel in the city. They only care about profits and keeping users within their walled garden Lyft app.Clicky CoyoteVersion: 13.43.3

Lyft + Divvy made both apps uselessAfter Lyft and divvy integrated I was u able to use either apps. It is now June and I have been trying to resolve this issue since APRIL!!! Customer service has been completely useless in resolving this issue: the first point of contact is unable to resolve it and has to escalate it to their supervisor (who only they can contact via email). After calling numerous times EACH supervisor has responded with the same copy and paste response (although I specifically asked the first point of contact to note that it’s not the case—- which obviously means they don’t read all of the notes written). As much as I loved using divvy — my relationship with the company will now have to end due to their incompetent customer service..ByeDivvyVersion: 13.31.3

Bikes are a scamI’ve gone and walked to three different stations to just get a classic bike. there were multiple at each station but no matter what the bikes were “unavailable”. with no reason or ANYTHING. every single station wouldn’t allow me to get a classic bike. but of course, all the more expensive electric bikes are available. there’s no good way to contact customer service and im starting to think the classic bikes are unavailable because they’re trying to get people to use the electric bikes which would thus give divvy more money. upsetting that i’ve walked like thirty minutes to find a CLASSIC BIKE and was unsuccessful. definitely don’t think i’ll try divvy again after this happening for the millionth time..JddisnucpssidudjfVersion: 14.45.3

Awful Experience with Divvy – Avoid at All Costs!I had a terrible experience with Divvy and would strongly advise against using this app. I was charged $29 for a single ride, only to find out later that they also slapped me with an additional $19 day pass fee. When I reached out to customer service, hoping to resolve the issue, I was met with the most unhelpful support. Kevin, the representative I spoke with, was completely unprofessional and did nothing to assist me. To make matters worse, this company employs dark design patterns to trick you into services you never intended to pay for. It’s a blatant money grab, and the lack of transparency is appalling. Save yourself the frustration and your hard-earned money – DO NOT USE THIS APP!.Chris32heVersion: 15.72.3

Didn’t workI tried to use the bikes as a way to get around with my friend i tried to scan and pay but it wasn’t working. apple pay and my card was already connected to my account. Along with the bikes only having room for one individual to ride. The bikes are heavy and where hard to stay on and maunver. Me and my friend while riding got stuck in the middle of a busy intersection and fell off. the bikes being heavy made it hurt quite a lot more along with the weight of the other person. don’t recommend..Slaygirl48Version: 15.61.3

DECEPTIVE APP!!!BUYER BEWARE!!! Save your money and buy a bike or take an UBER! This company is a total scam! My husband and I each paid $18 for the 24hr unlimited rides day pass. Then we scanned and unlocked our bikes and went for a 2 1/2 hour ride. Only AFTER we docked our bikes were we notified that we were each charged an ADDITIONAL $70 for 2.5 hrs in addition to the $18 day pass. When I called to complain I was then told that hat the additional $70 was for our e-bikes which was not indicated anywhere on the day pass or when we scanned the bikes to unlock them. Needless to say we will most definitely be disputing the charges with our credit card company..Deceptive APP!!!Version: 15.61.3

The day pass is a scam, scooters are not covered, poor customer supportFirst time Divvy user, bought the $19 day pass in Chicago. Used their scooters for 5 rides over a 3 hour duration, got charged $62 extra that I assumed the day pass would cover / would get waived off at the end of the day as ‘savings on account of using the day pass’, similar to various other apps that Lyft has collaborations with in Paris, SFO, etc. Did not happen. Called their customer support to learn that scooters are not covered. ‘Victor’ from customer support kept going round in circles, refused to take feedback to pass on to their product team on how to avoid similar confusion by simple alerts/disclaimers on the app, receipt emails. Having used Citibike in NY, I’m fully aware of the the inclusions and exclusions. While Divvy’s day pass sign up indicates that e-bikes incur an additional cost (similar to Citibike), there is nothing that warns you that scooters are not included. How hard is it to add that to the communication? Secondly, when you search for a ride, the app shows you the bike and scooters available. If you unlocked a scooter, they could simply alert you, at least the fist time if not at all times, that the scooter is not included in the day pass. Thirdly, I parked the scooters back next to Divvy bike stations and I see they charged me a $2.40 fee for ‘out of station parking fee’ for each of the 5 rides I took. I mean I parked it at the bike stations, how is that out of station? LOL In this day and age of customer service and competition, companies routinely waive off charges the customer wasn’t aware of when it comes to first time users. Pretty short sighted of Divvy to not do that. That’s a lot repeat business to lose 😉 Wish I had read the App Store reviews prior and saved myself the hassle. It’s pretty incredible how many similar cases are mentioned in the App Store reviews and their product team hasn’t done anything to make simple enhancements to improve the user experience..Shilpa_App Store ReviewsVersion: 15.78.3

No Customer ServiceI use Divvy to commute to work in downtown Chicago. It was great until it wasn’t. I had my Divvy bike stolen from me as I was waiting for a dock to become available. There was not one available at the station I was at, nor the next closest station. During the time the bike was stolen, I received little assistance from customer service. They suggested I try to locate the perpetrator myself to avoid large fees. In downtown Chicago, it would be extremely difficult to locate a stolen bike on foot. Thankfully, they returned it to a dock the next day. Not only did I get little assistance, but Divvy charged me for the full time the bike was stolen..Leesy A.Version: 15.38.3

Favorite StationsI still can’t understand why the favorite stations feature was removed and never re-instated. It helped frequent users quickly determine if they could go to their usual bike stations or head elsewhere if the racks were full/empty. I would think that Divvy would want to capture data on favorite stations. If a station was flagged as a favorite by many users, but it was continually full/empty, that may indicate the need for valet services or simply more rack space..Maggi SuppeVersion: 11.5.1

FRUSTRATING EXPERIENCE!Missed the bus so I went to use the bike. Downloaded the app, scanned the bike successfully, but it wasn’t getting unlocked and out of the dock! I was trying to get it unlocked and out of the dock for 20 minutes. It was locked and in the dock all the time BUT CHARGING ME for nothing! I went on message support with Esteban from 10:00 am to 2:00 pm today. He completely turned blind eyes on my questions, not answering simple yes or no questions, not being helpful at all, and not letting me talk to his supervisor. The moment I asked him I want to talk to his supervisor, he ended the chat! WTH!! Such an unprofessional! Got scared or what?! It was my first and definitely last time using a rent bike! Such a horrendous and frustrating experience! It’s not still solved and I have to wait 24 hours at least. Just hoping it’s gonna be fixed, I can get my money they charged for nothing back, and not getting scammed!.Milad yqbVersion: 2025.26.3

Worst service I’ve ever seenSomehow a billion dollar has managed to make the worst operating system ever created. If you are thinking of using this as a means of transportation and not just for fun might as well give up. All of the parking spots get filled by the e-bikes that can literally park anywhere but then when you have a manual bike you have no where to park it so you end up riding further away from your destination. I can’t even fathom how stupid the people at this company are for not being able to realize a massive flaw that I’m sure many people have pointed out.👌🏽will👌🏽😹Version: 2026.19.3

ScamWe got the daily pass thinking it would save us money. Instead it ended up costing us way more. The daily pass was $18 and we got our bikes. We are fairly new to divvy bikes and turns out the bikes we got were not the classic ones. So aside from the $19 we got charged $35 for the hour we were riding. The daily pass was useless. I called to ask about this and customer service is also useless. They said they can’t do anything and they couldn’t connect me to someone who could. save your money, buy a bike or take an Uber. Not worth the headache.BianxavillaVersion: 15.68.3

Pathetic peopleI started a ride, then within 15mn I purchased a day pass on the same app. The "ride progress" screen immediately said "Day Pass Applied". I bike for a few more hours and I get charged.. $100 at the end of the ride. I reached out to customer support and "Keyner" pretends not to understand me, and keeps repeating "the day pass was purchased after the ride started and is not applied." Kept playing dumb and ignoring my point about the "Day Pass Applied" until they disconnected the conversation. I'm initiating a dispute through my credit card company. Beware..Rae JrVersion: 15.54.3

Terrible experienceThey charged me for a day pass and I took an e-bike, which apparently isn’t part of the day pass, but they didn’t tell me that at any stage of the process. They charged me for the day pass and $47 for the e-bike use. When I went to get my money back, they wouldn’t even let me get my $18 back for the day pass which wasn’t used at all. They said there was no way to get it back, really bad customer service for that. Will be taking any other system of transportation instead of this from now on..ColeH26Version: 15.72.3

Poor migration from old app, poor UX for account management in the new oneWith the migration to the new app divvy logged me (everyone?) out. Awesome surprise to find out on my commute to work. I didn’t remember which email I used form my account and turns out I had 2 accounts for different years I’ve used divvy memberships. I originally logged in to the new app using my expired account - which doesn’t have an active membership so that’s on me. BUT ... I couldn’t figure out how log out to sign in with a different email. This app doesn’t follow standard patterns like clicking on your avatar. I deleted the app twice and reinstalled but it remembered my login. After giving up and getting an Uber, I found the option - it’s hidden in lightweight barely readable text on a secondary screen. Release management matters - wish I had more of a heads up and less friction with the upgrade..Chicago PMVersion: 12.15.0

Terrible, rude customer serviceIf you dock incorrectly you will be charged $100 Their customer service will make clear that despite their app saying hearing a sound indicates that it’s locked properly, and never the app informing you that there are multiple sounds to hear, it’s your fault Incorrectly docking is $100 Even if there was zero profit loss Even if the bike didn’t move $100 Is the only justifiable penalty for an incorrect docking according to divys customer service In no way is this a fault of the quality of the dock or the instructions on the app, moreover if you raise that point they will just say that it doesn’t manger they don’t care and that all that matters is that you docked it incorrectly and that the $100 penalty is the only thing that “resolves” the issue I don’t need them to care I need a resolution beyond a $100 that’s crazy.Dissalointed98765Version: 15.76.3

Update failSo, divvy apparently is lyft now. And apparently the geniuses behind this world class company (*not*) from the bowels of Silicon Valley forgot about the simple issue of account integration... because how could anyone have had a divvy account and a lyft account with different email addresses and contact info?!? What a wild world we live in!? So, now it’s impossible to sign into this app... Please fix it, like yesterday. Not sure if you found these developers from Trump’s COVID response team or what, but the continued failure of Americans to rise to challenges (or a simple app upgrade) is incredibly disappointing..Eek 134Version: 13.19.0

App map is horrendousThe app map is unusably bad. It will give you directions to a Divvy station but won’t show you how close that station is to your destination. You have to open up another app and triangulate for that. Plus they’re totally making huge money on the back end by a) forcing you to turn on your location to use the app,b) forcing you to give your phone number, which connects your data across sources, and c) selling all that days to the highest bidder, which they freely admit. Garbage company..MachetkoVersion: 15.6.3

Terrible app….read!We were in Chicago. Wanted to rent 2 bikes. Used app for first bike but cannot use app for more than 1 bike. Chatted with help desk. Said to use kiosk. Did but wasted time on first bike doing all this. Different prices charged for app rental vs kiosk rental and those prices were not what was advertised on kiosk. Charged twice as much as we expected. Called customer service and the guy literally laughed when I expressed frustration about pricing misinformation and differences. Will delete app once I post review. Terrible all the way around..@$"$@(Version: 14.55.3

Will shut down your rental in the middle of traffic!They way they restrict use in certain areas is dangerous! So they won’t let you use the scooters on sidewalks and also in pedestrian heavy areas of parks; completely understandable. However, I was riding on the road NEXT to an area you’re not supposed to ride and it shut down the scooter WHILE I WAS IN THE ROAD. With cars behind me!! I cannot recommend anyone use this service if you don’t want to lose power to your rental in the middle of traffic..DrumflanVersion: 15.51.3

Do NOT use this company!!I will spare you specific details of my issues. However, my main takeaways with this app and the company itself are: 1. The app is misleading and NOT user friendly, leading to many additional charges that I was not aware I would be paying until after the fact. And 2. Customer service was absolutely awful. I attempted to remain calm while trying to explain my situation. The representative cut me off, saying he could do nothing to help me and I had accepted the Terms & Conditions and am therefore responsible for all charges incurred. Then hung up on me. Completely unacceptable and unprofessional. Please improve your app. Provide clarity on what your customer will be charged. And most importantly, DO BETTER with how you treat people. I will never use this company’s services again..GingerjoestVersion: 15.31.3

Overpriced and UnclearGot a day pass and rented a bike. Turns out the day pass doesn’t cover e-bikes and I had to pay for my ride as well. $31 for an hour worth of riding. What sense does that make. They did refund my day pass after submitting a customer service request which was nice but overall the service is way to expensive for the experience it provided. I couldn’t have gotten an Uber for half the price. Save your money..GanmeVersion: 15.1.3

Sophomoric and inaccurateThis app has only the simplest of features. For instance, it shows the details of ONLY your last ride. To get any more ride history, you have to log onto Divvy using a browser. AND the ride distance data is totally inaccurate, which makes the calorie calculator useless. I prefer the Transit app which allows me to see info about mass transit and ride sharing options, too (and integrate all my accounts with those companies)..ChiBuffVersion: 12.8.1

Garbage service from a garbage companyI wanted to use divvy to commute home around rush hour. I check the station almost every day. The stations are always empty. I get a bike at most 1/4 times. I complained to customer service many times. All I got were hollow apologies and “sorry we can’t guarantee a bike every time”. The only thing they offered to do was to end my subscription early with no refund, which was insulting. If you want to pay money to a company for nothing in return, get Divvy. Otherwise don’t waste your time..BdwainVersion: 12.0.1

THEY SCAMMM, DONT USE BRUHFor the first time i took a divvy bike a bought a day pass for 3 hours to ride around with friends for a while for FUN for like 20, turns out i was charged 70$ because the “electric divvy bikes” didnt count for the day pass, like bro what, i called customer service and they didnt want to refund me my 70$ not even a one time curtesy or big warning, told me i was on my own on this one. On the app it even states the the day pass is applied while riding, rode for 1.5 hours and 70? Is crazy stupid.John8oVersion: 15.66.3

No option to dispute charges for broken bikesNo option to dispute charges for broken bikes.Sandu LunguVersion: 2025.20.3

Don’t try itWorst app, never have a good experience.Vincent350926Version: 14.54.3

Work not wellIt seemed like a bought a 24h pass, but they charged me by the minute. When I noticed I tried again to buy a 24h pass and it didn’t work. And the customer service didn’t even try to help me. Divvy bikes may be nice, this app is crap..JipeGrandVersion: 14.38.3

Terrible Service!They’ll take your money for little in return. Take the bud instead.Archetype111Version: 14.34.3

Extremely Frustrating ExperienceDuring a recent trip to Chicago we thought this would be a great way to explore the waterfront. Neither the app nor the kiosk bike codes would work so we were out the money and the bikes hadn’t left the docking station! After 15 mins on hold we were provided a refund for one of the rides. Won’t use this service again and wouldn’t recommend it at all.Hejamer dVersion: 12.15.0

You get ripped offThis is the second time I’ve rented. Both times bought multiple passes and both times it short-changed me on bikes. Just called a number about it and got voice mail. It’s like going to a vending machine, putting in your money and not getting your chocolate bar..Lj$$ fuhgVersion: 12.15.0

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