Walmart ReliOn Life Customer Service

Walmart ReliOn Life Positive Reviews

Motivators section not accessible to the visually impairedThe app is useful and lets you log a lot of information. I had some problems with the bluetooth at first but now everything works fine and I don't seem to be having problems with the bluetooth. I'm having problems adding motivators to the My Day section of the app. Every other part of the log works fine except the Motivators section. It isn't accessible if you have VoiceOver on. VuiceOver is the screen reader built into iOs devices for the blind and visually impaired. Please fix the accessibility issue in the Motivators section of the app. The inaccessibility of the Motivators section with VoiceOver should be fixed because accessibility is a right, not a privlage. I have the right to have access to the Motivators section of the app, just like any other person. Please fix this..Lizzies_little_sisterVersion: 1.3.0

WonderfulApp!The fact that I have a meter that can sync to Bluetooth is WONDERFUL! I love this app! What I love about this app is I can sync the readings so quickly! I am able to look at my history and can keep an eye on my low blood glucose issues! A lot of people don’t like this app for various reasons! I love the app for my specific reasons! I use a ReliOn Premere Blood Glucose monitor. I have severe vision issues, and am Classified as legally blind! I love this app, because I am able to see the large numbers on the meter, and on the app! Thank you all so much. Thank You!!!.Ventilator74Version: 2.0.0

It’s More AccurateJust started using this app with the Relion Blu meter. It took a few times to get Bluetooth to work, so only use the 12 characters when adding the serial number to link to the app. The first use I took one sample and used both meters, my old was a relion prime. The Relion Blu was 121 and the prime was 143. So the Blu is more believable with the way my sugar/diet runs, which is why I suspected I need a new meter. Thank You!.$horty82Version: 1.3.0

AverageWould be useful if the readings would just automatically pull over into app instead of having to enter everything. Also would be nice to have monthly reports of average level. I would also suggest there to be a way to print off your logs for those of us who’s Doctors can’t be linked to receive our levels. This way we can print them and take into our appointment..XxxxxxxzzzzxoooooppppplllllVersion: 2.0.0

Useful and simpleHad difficulty syncing at first, but synch works fine from within the app. Won’t synch when trying from settings. Could use graphing function and more online support. All in all, it’s a simple way to record multiple readings a day and then down loading them to computer every once in a while to manipulate and visualize the data..HhjkkoutVersion: 1.3.0

So far so good! Simple and Easy.This is exactly what I need. No frills. No Extra Crap. Just my readings saved daily and then reviewable across months. No diet or calorie counting. It’s not designed for all that. I just need to track my numbers for Type 2. Thank you..MiraclBoy05Version: 2.0.0

Could use some improvementsIt was very easy to get phone to connect with meter. I had no problems syncing either. It would be nice it the app would send the information to the Apple Health app like other apps do. This app does not have a graph of any kind. It would be nice to see daily, weekly and monthly data on graph and even averages..TikaiceVersion: 1.3.0

What happened?I have been using this for over a year with no issues until this morning. I opened app and everything changed! No sinc button and my history was gone. I uninstalled app and reinstalled it, can’t log in, get error messages..RbthudVersion: 2.0.0

Bluetooth crashes app and meterBluetooth from this meter to your phone is a nice touch . Unfortunately after the new apple updates it crashes the app on my phone and the meter when it syncs . App really needs an update and stability improvements for new iOS ..LaGrewVersion: 2.0.0

When the app worksI like the app when it works! Lately it’s had numerous blackouts with no notification as to why. Would like to see pressure data added to this app..Folknik84Version: 3.0.0

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Walmart ReliOn Life Negative Reviews

No integration with apple healthThis app is really basic. There are not charts or graphs to have a quick look at your trends for the week/month, let alone for the day. Also, looking at your history is a multiple click process, you have to go to the calendar, pick a day, look at it, then exit out of the day back to the calendar then pic another day. There is no way just to swipe through days quickly. Also, you have to go into each of the days to find what your results were. I believe there is supposed to be an indicator on the calendar at the day level to indicate you are green (good) or red (bad). However there are many day on the calendar view where it looks like you didn’t take any tests, but when you click on the day, it shows data. It’s really annoying when trying to gain a quick idea of what your body is doing. There is a place for taking notes on each day but no indication to which days have notes. This with the very cumbersome process of reviewing individual days makes the app more trouble than it is worth..Chk4tixVersion: 2.0.0

It works… butIt works… but it is constantly resetting. Every time I check my blood sugar I select it and mark the areas needed to get rid of the yellow dot. I check my sugar again and do the same thing. When I open the app it reset all the checks and I have to go back in and select what each check was for whether it be a fasting check, before meal, after meal or other. I shouldn’t have to keep redoing it. If you tell me that I need to finish the profile to keep the changes, then I will tell you that’s just stupid since I don’t know what the day holds. Diet, activity, etc. Also, need a way to set multiple blood sugar levels. When setting for fasting checks the sugar level needs to be lower than an after eating meal level. If you set the level too low, you’ll be in the red almost all day. If there is a way to set multiple levels I haven’t found it. Update: I reduced the stars because it reset on me again today May 1, 2023. It is a waste of my time to continuously go through and remember what I wrote when I already wrote it and saved it. Not I have to try and remember later again what I wrote earlier because the app isn’t doing what it should. Please fix the reset issues..Kj.clineVersion: 2.0.0

Very rudimentary, a missed opportunity for WalMartIt syncs just fine with the ReliOn device, but that’s it. It does not sync with Apple Health. WalMart has done many things for diabetes management, but they missed an opportunity here. The companion website, Ark Health is where to go to see collected data and print it out for a provider. It’s OK, but Ark Health is not a well known name and is not mentioned anywhere in the app. There is no way to export the data in .csv for various databases or spreadsheets. As a CDE I think WalMart/Ark Health/ReliOn and do so much better by rebranding, linking with Apple Health and allow more data export options..Hansarang ChinjuVersion: 2.0.0

Just Say NoI have used the ReliOn Prime forever and loved its ease. I upgraded to the PremierBLU Bluetooth meter because I was excited at the prospect of an affordable monitoring system that would automatically sync my readings to an app. Ha! After setting the app and monitor up with little issue I attempted to sync them. It did initially sync for about 3 minutes, however, it will not remain connected no matter how many times I try. It also logs me out of the app constantly, so even if the app was synced with the monitor it wouldn’t be seamless because you have to login and start over. I ended up manually adding my blood sugar readings to the app which defeats the purpose. And its not even a comprehensive app to begin with, even if it worked perfectly. Save your money for a better meter, or use the Prime meter - its all manual but very reliable and super affordable. Developers, please fix these ongoing issues or stop making the Premier meters..SgtyeesgrlVersion: 1.3.0

Only worked for a day and a halfThe app was really helpful at first as I just found out I’m diabetic and haven’t been able to get into the dr just yet. But I’ve only used it for about a day & a half before running into issues. I can’t log into the app, it’s having trouble connecting to the servers and is saying the issue is “internal server error”. What use is the app if it can’t be used for its purpose? It’s not my own connection, i’ve tried wifi and cellular, turned phone on and off. Just disappointing..OsirixxxxVersion: 2.0.0

Total waste of timeI had the app installed and the meter synced, had well over two months of readings, the app logged itself out and would not let me log back in, decided to set up all over again and use a different email address as it would not let me log in on the other one, now I can’t add the meter because it’s registered already...I mean seriously I’m using the meter for my child, what if both parents wanted to be able to see the readings, especially if it was a split household and the child was spending time at both houses. Meter itself works fine, just wish we could see the readings to watch for trending problems..IamTatonkaVersion: 1.3.0

Needs improvementApp asks you for serial number to sync to meter, but won’t work if you enter the first two characters (the part of the s/n in parentheses). It would be extremely simple to specify this in the instructions the app provides, but it fails to do so. There are barely any providers to connect with and it is not compatible with the Apple Health app either. It’s great to have a Bluetooth model for the ease of logging, but what good is it if I have to manually log for my healthcare provider anyway?._EdubezVersion: 1.3.0

Lack of FunctionalityI purchased the meter to help me remember to log my numbers however the app is very limited in function beyond submitting numbers via Bluetooth. You can see averages for days or months. It does not have the ability to connect with the Health app in iPhone which would at least be good to show averages. It appears there have been no updates on the app in over a year which is disappointing, especially coming from Walmart. Please update the functions as this would probably generate more sales..T from NPVersion: 2.0.0

App Rating is AccurateI had to delete, re-download, and sign in again because the app lost the glucose readings. Also, the time does not sync with the iPhone to reflect the actual time of the glucose reading. My meter is an hour behind with no directions on how to fix it. You are better off buying the classic vs. the Bluetooth one because they have not fixed these problems..BshinabVersion: 2.0.0

Won’t stay paired- No contact # for Customer SupportHave had to try pairing several times, won’t stay paired on my Apple phone.... ALWAYS HAVE TO LOG IN MANUALLY!!! Meter requires a special cable that is required to download to your PC - cost me $25! Meter doesn’t stay turned on half the time, even with new batteries. I thought this would be a good purchase, but not so much now. Seriously thinking about buying a new meter when done with these supplies for this ReliOn meter. May cost a little more, but have worked consistently.... you get what you pay for!!!!.Nurse DaphneVersion: 1.3.0

Terrible app1) using an iphone 10x, could not get bluetooth to work 2) suddenly app required signing into website after using it for 3 days using password. 3) password vanished from where it was saved separate from app/website. —So if you wish to waste time getting the bluetooth to work (not!), entering all data manually, then lose all the data without warning, this is truly a magnificently constructed app. Oh, and I have no idea whether my personal information was also stolen/hacked. Buyer beware..Laddyboy-LDBVersion: 1.3.0

Waste of moneyThis product is a complete waste of money for me, the only reason I chose it was to automatically log and save my tests. Does not pair with apple - YOU SHOULD DISCLOSE THAT ON YOUR PACKAGING!!!! Because you cannot return these types of items I feel you are ripping people off on purpose. So I have a meter, and strips that are more money but I cannot use them with the app- WASTE! I would have bought the regular one but now I’ll buy a different brand because I don’t like what happened here..Hiildaah8Version: 2.0.0

Not impressedI started using because of the fact it would sync thru Bluetooth automatically. It worked for one day. Now I can only manually log readings. This was the same as I was doing on another app which calculated my A1C as well. This keeps removes the meter from Bluetooth and I cant add it back. It’s useless, not worth if you’re getting it for the Bluetooth auto sync feature save ur money and sanity. I wish I had read these reviews before buying it..Dilemma1Version: 2.0.0

App Won’t accept Password or allow a resetI have a month of readings stored in the app and it logged me out. I used my login and password to get in but it says there was an error. Then I tried to reset my password several times and each time it wouldn’t take the correct answers to my security questions. Really disappointed and now have to start over with a stand alone app that won’t auto sync. I wouldn’t have bought this thing if I knew the app wouldn’t work I just wanted the auto sync. 🤬.BleueskyeVersion: 1.3.0

App doesn’t keep up with trackingWhen trying to view what days I am low or high, the days I have taken it do not match up with the days on the app’s calendar. For instance, if I tested my blood on Wednesday and then two days later it shows I took it on Thursday. I have tried logging out of the app and researching what to do but have found nothing. It’s a poorly made app..Caffeinatedmom365Version: 3.0.0

Impossible password procedureYou MUST change password frequently. You MUST use a password that is difficult to remember or enter on a phone because it requires the use of every class of character, including special characters. Password must be written on a stickynote attached to your phone. The passeord must be entered every time you use the app, no matter what... and touch id is not supported. If you cant remember your password, you cant reset it or use the app any more. App is NOT useful. No doctors in my large city are members of the app’s login, and it is not possible to invite doctors in my city to join the network. How many ways is it possible to fail? Have we missed any? I could go on with other app issues, but i cant enem log in so the rest of ghe bugs are irrelevent..BigtexunnVersion: 1.3.0

Application failed meThis app had been reliable for me until this week. Suddenly, I have to log in every time I use the app which I didn’t have to do previously. This morning I took my first reading and when I attempt to download to my phone, not only do I have to log in but it also has lost all of my recorded data! What gives?.Binks77Version: 2.0.0

App and meter both junkDon’t waste your time or money. App and associated meter are both junk. IF they connect, most of your data doesn’t transfer. You still have to manually edit your log. For me, my readings are all over, even within a very short time frame (438, 124, 347, then 266- all within an hour and with no interventions. Considering I have a medical background, this points to an inaccurate device).1refusedVersion: 2.0.0

Don’t waste your timeThis is undoubtedly one of the most poorly executed apps in the AppStore. ‘IF’ you are able to get BT setup in the first place, chances you’ll be able to connect/sync are in the realm of slim to none. After successfully setting up the app (several times no less), I never got anther BT connection to the meter. From experience, less time/effort will be spent keeping a manual log than attempting to make this pile of crap work….Calvin's PalVersion: 2.0.0

Needs more functionalityThe app is basically worthless and just a gimmick to sell pricier meters with Bluetooth. You can only look back at the history through a calendar. You have to click on each date to see the readings. Very useful graphing and trend functionality is non-existent. Cumbersome in the initial setup. To bad most people don’t see these reviews until after they bought the meter..ChrometrxVersion: 2.0.0

Fraudulent charge on my CCWhile trying to get my blu tooth working from this app I filled out requested credit card info which the app rejected. Less than an hour later I was notified of a potential fraudulent charge on the same CC to an escort service. Fortunately my bank caught it but I still had to go through the hassle of closing out my CC and getting a new one. ReliOn definitely needs to beef up the security..Dlm927527Version: 3.0.0

Can’t log inI was trying to enter my newly generated password from my password site and this app deleted my old password so I cannot use it. I tried to recover my password but it doesn’t accept my security question answers. I know they are correct. I tried to sign up for a new account but I cannot register the meter because it’s already registered. So I paid extra for it because it was supposed to work with my cell and I wasted my money..DawnthedogtrainerVersion: 1.3.0

Most useless app everI should have checked the reviews before I purchased my ReliOn Premier Blu device I will be keeping the device which works great by itself, but the Bluetooth function is useless. I now wish I had purchased one of the ReliOn Premier cheaper models. I bought this to make it easier to enter my glucose meter readings into the Health app. Instead, it maintains its own walled garden and does not share the data with anyone. I have deleted the app after one use..SamwyseVersion: 2.0.0

A little too simpleI wanted something simple to use just to track my sugar readings not anything else. This looked simple enough. I like you can key in your readings and don’t have to add anything else. The only thing I wish it would have is a graph option to see all tracked readings in addition to the calendar one that is already there..Mlc3409Version: 1.3.0

Worst app everI bought this meter because i like the design and everything and I was thinking the Bluetooth feature was a plus. Well the app wouldn’t connect to the meter at first. Now every time I try to sync my readings the app just closes. It very frustrating and not at all worth the time. If I could give it 0 stars I would. Don’t waste your time with it.TmkpughVersion: 2.0.0

This app is crap1 it doesn’t utilize the apple signon capabilities such as Face ID or store credentials in the apple password repository. Add to this it requires you to change your password every 90 days. Pure signon password hell! 2 it requires you to signin every time you use it 3 it doesn’t sync with the apple health app 4 it loses settings made on the reading such as before or after meal. The only positive I can say is the Bluetooth works fairly well..MjsobotVersion: 2.0.0

Horrible appMy phone and the meter would not pair during initial set up. There is no way to go back in and pair them later if you decide to give up when it doesn’t pair on the first 20 attempts. When I tried calling the number for help I got a fax machine. Typical Walmart stuff. Demanding that the manufacturers cut costs by 15% each year and they customer ends up paying for it. Cannot return this meter once purchased..NoSleepIQVersion: 1.3.0

Needs major improvementI have had problems for last two months. I even bought a new meter. Worked good first few weeks. Now can’t download readings. Won’t even connect today. I have called support. They were to call back and never did. Fix app cause it’s junk. Tired of spending money I can’t afford. You guys are no help at all.Pist T2DVersion: 2.0.0

No reporting functionalityThis app has no real use. I am not able to export any of my reading to a report, like I can with my old bayer meter. This makes it useless for me as my doctor is not set up to receive my readings electronically. The reports would allow me to print my readings and take them to the doctors office with me. Please add reports and CSV export files so that we can better utilize our data! Also, add Apple Health support!.LawKar032Version: 1.3.0

Tough to connect and data doesn’t transferThis has been the hardest meter ever to connect to my phone! Took a few tries. And once I got numbers on here I realized that it doesn’t sync to Apple Health, like every other blood sugar app does! Come on guys, this is basic stuff. Please add the option to sync numbers to apple health, itd make a big difference..Tame Type 1Version: 1.3.0

Is not compatible with Apple 6SThere is no mention on the package stating that it is only compatible with iPhone 7 and above. I spent 20 minutes with a tech trying to connect my phone until the rep transferred me to higher level tech. First question she asked was what phone I was using. She said it only works on iPhone 7 or above. The meter itself works fine. You’ll need to manually enter your readings..Hcooperman1Version: 1.3.0

No Bluetooth after a about a monthWorked good for about a month then no more Bluetooth communication. Called and talked to customer service , they finally sent me a new meter. Then it quit working after about a month. Called back , went through the same routine with a rude lady and was basically told it’s my problem not there’s..Razor 1958Version: 2.0.0

Can’t get in after two daysStarted out it doesn’t change days so you have to be careful or you will be recording everything at the same day. Third day required password, and in able to change my password. Lost three days of data. Using paper and pen instead of this app..Can’t come up with a nicknameVersion: 2.0.0

Very basicI got the compact tester and didn’t realize that it doesn’t sync with the app. I have to enter everything manually! Also there is no way to print out your results if your doctor is not on the list!! There are no graphs to help you with trends. Come on Walmart… at least upgrade and let us print out our numbers!!!.Nancy DavissonVersion: 2.0.0

Horrible AppDoesn’t sync with my meter. Customer service rep says there should be a sync button/option on the first screen called MyDay. But There isn’t one !!!! She couldn’t help much. She didn’t understand why there wasn’t one ! Without the sync button, I have to manually add my readings. No thanks. This is a Horrible horrible app !!!.Jkjkjkjk123Version: 2.0.0

Could not syncI could not get this meter to sync to the app no matter how many times I tried, powered off both the meter and the phone , reinstalled the app, etc. What a pathetic waste of time. Ok, update. Finally got the meter to sync, but now that I have had the chance to work with it my original statement stands- waste of time. The only useful thing this app does is sync meter readings..Dudley58Version: 1.3.0

Flat stopped working!Using this “app” for a few months now now that I’m diagnosed as type 2… the Bluetooth connection just quit working. It crashes the “app” immediately and won’t record readings unless you enter them manually….. NO updates for this yet… might have to find another…..Byte19Version: 2.0.0

Feature Needed for Real BenefitInability to export data in printed format is a real drawback. Reports with trends are very important to condition management. App is very basic. Need at least the ability to print readings with dates and times. Need a summary over report period showing numbers in-range, hyper, and hypo. This is necessary to make the App of real benefit to user..Dr WeasilVersion: 2.0.0

Just doesn’t work.App constantly crashes. Can’t sync. Loses Bluetooth connection. Have went through troubleshooting to reconnect Bluetooth and crashes every time. Reinstalled and got everything set up again and worked one time then back to crashing again..DT360Version: 2.0.0

Why pay for this if Bluetooth won’t connect?Just get the meter without Bluetooth, in this day and age you can’t make this work yet? My Bluetooth connects to everything BUT this. Would be much nicer not to have to write the numbers down all the time, but it’s Walmart brand so I guess that’s what you pay for.ZxhyzztronVersion: 2.0.0

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