Spark Driver Customer ServiceWalmart

Spark Driver Customer Service

  1. Spark Driver Customer Service
  2. Spark Driver App Comments & Reviews (2026)
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With the Spark Driver™ app, you can deliver orders, or shop and deliver orders, for Walmart and other businesses. All you need is a car, a smartphone, and insurance. After you’ve completed the enrollment process (including a background check), you will be notified when your local zone has availability. You’ll then receive details for accessing the Spark Driver app.

BE YOUR OWN BOSS

As an independent contractor, you’ll enjoy the flexibility of working around your own schedule. You can shop and deliver, or only deliver, as little or as often as you like.

EARN MONEY

Making money is easy because you earn each time you complete a shopping or delivery order. Plus, you always keep 100% of confirmed customer tips. Incentive programs and referral offers give you the opportunity to earn even more!

EASY TO USE

After you’ve accepted a trip, the app helps you every step of the way — from navigating to the store, to helping you find items in your shopping trip, to delivering to a customer’s location.
For more information about the Spark Driver app, you can visit www.drive4spark.walmart.com.

Spark Driver App Comments & Reviews

Spark Driver Positive Reviews

Sheisty algorithmFor your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone. I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started. The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise. NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated.Version: 3.18.0

Tip, driver location and distanceFirstly let talk about the tips, I think our driver right is violated by the customers and the app itself I mean Walmart. The contract is an agreed upon price prior to the completion of the orders. Some customer I strongly believe inflate the tips knowing that when they get their order their will remove it to nothing. I call this manipulation and unethical behavior. Next thing is the location. We suggest that the trip to the store be at least fairly covered. Gas is expensive. Some customers have 3 to 4 cars yet they are expecting driver to deliver them without receiving a fair tip. If the delivery is to be free, it should not be covered at the driver’s expenses. We take our job more seriously than a 9 to 5. I personally work up to 15 hours a day sometimes even more. The other thing is the distance and may be the amount of items. Free shipping does not mean workout session for delivery drivers. Some customers exaggerate in the amount of items they order and worse those customers leave in apartments. They do not usually like coming to help carry their own orders when you are doing the back and forth move to satisfy them. On top of that they will discreetly remove the tip your thought you might receive and after all that you get more frustrated. The last updates mess up the order dispatching. We literally do not receive orders at the same rate as when we started. Something need to be done..Version: 4.1.2

Better the appOne thing that could change is when you get a batch, we could decide which order to deliver first. Sometimes it doesn’t make sense the order of the deliveries/Also I’ve noticed the same drivers always get the shop and deliveries and never take the curbsides pickups. They just sit in the parking lot waiting for them. The store doesn’t want us sitting in there parking lot. I feel if you’re within a 2 mile radius of the store the orders should be passed out evenly amongst the drivers. Another thing is when you assign orders from stores that I’m so far away from. It would cost me money to take those offers. So it ruins my acceptance rating. Maybe send those orders out unassigned. Example: you send me an order from a store that’s 9 miles away and the offer is for $8.00 for 7.8 miles. So I reject it and it ruins my acceptance rating. One more thing it’s not fair for the customer to take away the tip. We work so hard especially in this heat of 100 plus degrees and we do everything right and they take it away. It’s called tip baiting. They add a large tip so the driver will accept it and then they take it away. That’s one of the biggest thing we drivers do not like. Thank you for listening.Version: 4.14.1

The pay is better then door dash butWhen working for Spark Driver it can be a waiting game, sometimes you will get horrible Offers and sometimes really good offers that pay well. Most of the time you will be driving far so you will be at the gas station twice a week which will take away from your earnings. Your car will also take a beating driving all around which I wish I could get a delivery vehicle. Here is the thing I wish they would stop and that is giving customers 24 hours to change there tips which there will be customers who will tip bait a delivery driver ever so often. This is how they do it. Say for example you had a offer that said 57 dollars 15 stops, you so without tips your looking at 37 dollars and with the tips your looking at 57 as it says for tips 20. When your done completing those 15 trips your hoping you get what you saw in the first place right which is 57 dollars, well guess what the customer who is a tip baiter will take that 20 back as he has the 24 hour customization to do that without the slightest reason why he took it back, so then you only make 37 which I find very criminal. We are here to provide for our families and sadly we have to hope the customer that promises that tip that you see before you click on a job will pay you that tip...Version: 4.5.1

Ok.Ok so let me start with the app glitches which at times are ridiculous. They used to be daily occurrences. I hope this update has fixed them. Secondly, we shouldn’t have to wait on tips. Quit playing games with us to get the cheapest labor possible. Either it’s bad customers or them themselves stealing from the people that work for them and it isn’t right. Especially when dealing with customers that will have you going back and forth up floors to their apartment door for orders. They should have a process in place where they got to call in and have a good reason why they are taking a tip off. Sometimes though they got good offers for batches for example, but batches are another mixed bag as if the Walmart employees themselves don’t want to or feel the need to get the batches loaded up and they will play games on your time and make you miss incentives to make good money doing this. Then you got to waste time with support filing complaints on them to get new people hired. (Or atleast I do.) In good markets you can definitely make good money doing this long as you aren’t dealing with shotty employees and or customers though I also agree with others that it can get over saturated with too many drivers and then you can’t get good offers all the time either. So, definitely things to consider if you want to do this..Version: 4.16.0

Metrics!!For the last month or so, I’ve been dealing with a big issue with my metrics. Being a full time driver, I fully depend on this work. I’ve been calling support 2/3 times a week only to get the same answer.( They will create a ticket and have my report escalated to a higher team) We all know the higher your metrics, the better round-about offers you get. Since dealing with this issues I admit I haven’t been taking those low pay but large orders that even come in batch orders. For example: start of the day my metrics is at 60%, I decline 3 round-about that day but I take 10 orders that day also. The next day I’m at 50%. How!! That was happening for weeks. I’ve gotten so many excuses of why that was happening. Knowing it wasn’t my fault. Last week I finally spoke with an agent who told me that it was a problem with the system and they were working on it. On Sept 19 I woke up with my metrics at 100%. Fully excited ready to go make money. Get out there offers wasn’t great, declined 3 offers that day, and the next day I’m at 72% . The math is not right. Same issue yesterday and wake up the morning and I’m at 33%. Spark!!.Version: 4.3.1

Hopefully it will improve 🤞🏽Hello anyone interested in driving with spark. I just want to say I’m a driver coming from other platforms who enjoys independent work. When I first joined this platform I would receive decent orders for a reasonable payout. Recently the order availability is terrible. Payouts being $7-less then ten dollars driving up to 7 miles which might not seems too bad for some until you calculate the miles and time you drive getting back to the store because that’s the only way you’ll receive another order (which can take 15-30 even 45 minutes to get, even in a “busy red zone) Example $7-possibly $10 for 7 miles and 7 minutes back is 14 😕 only receiving that small payout. Then they throw a good paying order to compensate for that time and miles. Which your actually gipped because prop 22 would have given you the additional instead you work for it. I don’t know I just feel like at the end of a long exhausting day 5-8 hours I’m only coming home with $50-$70 and almost half goes back into gas ☹️ oh and tips aren’t very going either (but inflation is a you know what) hope this helps someone. P.S they have also hired way to many drivers, like mentioned sometimes your waiting over 30 minutes for an order you probably don’t want to take but do because your desperate.Version: 4.8.0

Good experienceBeen driving for a month now and I can say it has been a good experience over all. The three negative things I can say is 1- the time to pick up an order should be changed. I sometimes have 20-30 minutes before I can pick up an order and will have to wait in my car the entire time. So I just started to door dash during those 20-30 minutes to at least get some money. 2- The customers have 24 hours to change the tip. It should be firm once they place the order. They can easily change the tip to less money. And 3-one of the Walmarts I went to was extremely backed up. They had over 100 orders backed up. I went at 8pm and one of the workers came by and said it would be an hour before getting the order. Since I was hungry, I went to eat and came back. The same guy then tells me it’s not ready yet so I wound up waiting another hour. So it was 2 hours waiting. It got delivered by 10pm and the person that made the order had ordered it at 1pm. She was very understanding and even changed my tip and gave me more money. I will not be returning to that Walmart. Luckily the app lets me change the zone and I can go to another city to work. Other than those two things it’s been a good experience so far..Version: 3.9.2

Spams you with recurrent low offer batch orders.The app is okay, but I’ve noticed that sometimes it will keep spamming the same low offer batch orders, like deliver 10 orders at 25 miles for $30. I could do one shopping order that pays that much and have way less mileage. There should be a way to keep those offers from coming back 10+ times. And I don’t mean they keep offering more money every time it comes around because eventually it’ll restart at the initial amount they offered, and it doesn’t usually go up by a huge amount, anyway. Also, sometimes I have to wait a long time for pickup orders, but the ETA for pickup doesn’t change. And I can’t stack or plan orders even when I have plenty of time to pick up another order for later in the day. I’d also rather be able to convert a pickup order to a shopping order and do it myself if I have to wait over an hour past the expected pickup time. Also, customer service is alright *when* I can actually reach them. Sometimes it just says there was an error over and over. I wish they had phone customer support because pulling over and messaging support isn’t ideal for a driver. Otherwise, they pay well, and I do plan to keep driving for them, despite the annoyances, because of that..Version: 3.18.3

Improvements requestedWhen a driver accepts a pickup delivery and it says 13 drop offs- it should only be 13 drop offs that is put in vehicle- not seventeen. Had a flat yesterday during delivering 17 packages- when was supposed to only be 13. I get sent a message because I had to return the 4 packages to store that my account might get deactivation for not contacting customers and telling them their package was being taken back to the store. I DID contact the next customer that was on my list but I Couldn’t contact the other THREE - because apparently only allows one customer at a time! If all customers are to be notified- then there needs to be a way to contact ALL customers instead of one at a time! I have been sparking for almost two months the 17th of December 202. I have delivered 222 deliveries. Also if people want to only do shopping or deliveries- it should be their choice what they choose to do. With pickups- I have noticed that there are NO TIPS at all- whereas with shopping - there is. We use our own car and our own gas- Wish there was tips for the pickups.Version: 4.18.1

I dont usually ever write a review...Ive done Doordash and Uber eats and earned a lot from both of them so im not new to the delivery game. Ive racked up hundreds of miles with Spark driver, and it beats both of them in my opinion with how much you can earn per hour. 2 things i hate about this app is #1 the costumer service; the app would get this error where an order that has been picked up and will still be in the system. That error would cost you time just waiting there and when you contact Costumer support, theyll claim that you will receive reimbursement for your inconvenience but you will NEVER get it. Good luck disputing any type of errors on their part; Spark map giving you wrong address, App telling you to bring back an order that was not picked up by a costumer to a nearest Walmart, etc. You will NOT get reimbursed. #2 the tip system; this system is whats stopping this App from being the greatest delivery app of all time. if i see that i have to drive 13 miles for a delivery, and im earning $18 dollars from it but im only receiving $6 today and ill get the "tips" 24-48 hours from that day then ill lose interest in doing that. Why not just let us earn the entire total if were spending gas for that delivery?.Version: 4.15.1

Zone selectionRoll out zone selection for all. I only have one Walmart in my zone, when there are over 20 Walmart’s in my city. I could call and switch zones all day but no one wants to do that, so I sit and wait, while other markets have ability on certain androids to do this… doesn’t make sense why everyone cant choose their zone on app to actually work, instead of sitting at a Walmart that has no orders! Also if you have two orders you should be able to go in which ever order the traffic and situation permits, for example, option to switch deliveries or “skip” and have it come back, all other batch platforms have this capability so I know it’s possible. (For example, last batch of day, you do one closest to store first, then the one on way home, then you go home) who wants to drive home, then back to a home near store, then back home, at end of night. I believe the tech team is listening and hopefully soon this app could be a 5 star app! Most 1 star reviews prob are more dispute related than app based, although, lately, there have been some issues, although they could be on Walmart’s end. End of day we’re all hoping for an amazing app!.Version: 2.25.1

App issue and worst customer serviceI can not able to accept or reject order because button is not working. I talked with customer service several time but EVERY SINGLE PERSON GAVE ME SAME ANSWER. Here is their answer; 1. Restart the iPhone 2. Update iOS 3. Force close the problematic app 4. Clear app cache Please check your Spark Driver App settings for in-app alerts by following these steps: 1. Go to the menu. 2. Select Settings. 3. Select Troubleshooting 4. Confirm that Spark settings, Token registration, and Test notification are all checked off. 5. If any section is unchecked, you should follow the instructions on the app. 6. Select Run Tests on the bottom of the screen. 7. You will get a test notification to your mobile device They don’t know how to solve issue even worst thing everybody gave exactly the same answer like a robot! Still I am trying to fix the issue but they don’t know how to so it! I did 100 times what they told me but it is not working , I think you have to work again and again because those are not enough and they have to learn how they can solve the problems..Version: 3.23.0

A little frustratedI love this app and the incentives, but I had been off this app for a while after my husband got covid and fell broke his leg and one thing led to another and he’s Ben down for 1 year now as of Oct 6th but I really need to make up some money now, so I had been taken off the app because I hadn’t been on for so long , so I called and they re-instated me. The problem is that ever since this happened I do not have the option to put in my available times . I only have the spark now option and you know of your not scheduled or have put in as available time that you are getting any leftovers ., but the option is just gone from my app. I called again and spoke with someone today who told me to erase the app from my phone and put it back on later and see if it would fix the problem but it hasn’t . It. Just keeps putting me back with the same app. It just seems to to the cloud and when I reload it , it just comes from the cloud in the same way so I’m at a loss as to what to do so I can set my availability up and don’t seem to be getting anywhere. So I’m a little frustrated. Other than this the app has worked fine for me..Version: 2.28.0

SadAs in all things Walmart you get what you pay for. Walmart, Spark and the people of Walmart of course I have no advice for you. As for anyone considering using Spark for gig work I WARN YOU DO NOT DO IT. Do anything else. Take a beating with a baseball bat for 23 hours a day and you will come out better. The App in general is a constant mess and has many problems. The work generated from the App is a dead end no matter how good you make think it is at first, it will end badly and at some point you will be deactivated, you will have no opportunity to appeal regardless of how great you may have performed the work. You will feel sick when that moment comes and you look back at what all you sacrificed to be just dropped as if you are dirt under the “great” people of Walmart. I wish I could make a difference and expose this Spark App and Walmart for the disgrace that it is, but I know I can’t. I can only take the time to tell you from just a good ole boy to anyone who will listen do anything else or do nothing at all but run away from Spark and run as fast as you can..Version: 3.5.1

Bring the bar graph back!!!!I enjoy driving for spark but the app has little desirability. When I first started, there was a bar graph when looking at your zone that gave you potentially busy times. Since an update a bit ago, that is now gone. I used that graph to plan my week, as I have a family and needed to be available for them at certain times. So they switched to the orange circles that would change in color from dark orange to a peach color, dk orange being busy and peach slow. Lately looking at my zone, the orange circles don’t change, they are always the same shade of orange. To sit all day with the app open, damages your metrics. I have 5 stores in my zone and I’m giving roughly 15 minutes after accepting an offer to arrive at the store for pickup. From where I live, I have one Walmart within 5-7 minutes of me, and it’s anywhere from 25-35 minutes give or take to make it to another store in my zone. So on time arrivals are a moot point if I accept an offer at another store. Which in turn, damages your metrics if you don’t accept. On the subject of ASAP orders, once accepted, you get maybe 4 minutes to arrive at the store for pickup. It’s frustrating to sit and not receive orders all day..Version: 3.12.0

🤘The app is super easy to use and I like that they have pretty good gps coverage unlike other gig apps that got ya driving miles down the delivery locations and have to hassle with the time and such to get a job finished However I do wish you guys would work on the times you have things expected by as I’ve noticed in the big cities I can’t even come close to making a time you guys need to add quite a bit more time and account for the fact that there are too many people waiting for other pick ups and sometimes it takes too long to pick stuff up and there’s no credit from hey I picked this up and Walmart was late giving me the stuff and there’s no extra time allotted for that and the time it takes because there’s fires are the time that it takes for others and then it dings ya and the fact that if you have a batch order it will hit you on each one of those whereas those are considered one order with you guysFor incentives and other account purposes which makes it a little bit unfair But other than the time crunch and the time expected being a little unrealistic the sparks app itself is absolutely amazing.Version: 3.14.0

Bad navigation and no compensationSeveral times the map has given the wrong location. Of course, the result of that as you have to call customer service in order to let them know that you did drop the package off and you are at the correct address. But then the problem with that is you don’t get compensation. So currently I had to drive 13 miles past where the maps that I should be in order to deliver the package to the correct location and now I have to drive 13 miles back to get back into my delivery order because it had multiple stops. Am I gonna get compensated? No the other day I had to drive 15 miles to do a return to the store and I got paid two whole Dollars! There’s really no incentive to return the things to the store when the customer is unavailable for signatures. Might as well deliver it to the wrong location and take a picture and let whoever wants to have a free item…. But I digress so 26 miles extra and I will not get compensated for a single mile of it. Technically I could’ve taken it to where the map said and taking a picture and just left it there, but I’m a good person….. It’s not the customer’s fault that spark is cheap and crooked..Version: 4.19.0

Needs some helpThere is a disconnect between Walmart and spark. I have had several arrivals on express orders that are not showing Walmart of my arrival. When you call in they don’t see you but spark says you are there and waiting. Walmart refuses to release the order because they apparently lose the additional 10$ they charge the customer. The worse part is you then have to reach out to spark and go through a whole process and explain in great detail the issue. Meanwhile you have lost time and money and in the end your order has to be cancelled. I have had this happen numerous times and I know 4 other spark drivers that have all experienced this as well. It is very costly to the driver. I sat beside another spark driver just yesterday this was happening to. Spark needs to release the orders to the driver when this happens instead of just canceling the order and sending it back out into the round robin pool. If I have sat and waited I should be allowed to make the delivery and I’m sorry but a 2 or 3$ arrival fee doesn’t cut it after you sat there 30 minutes dealing with the headache and still lose the order. You are stuck in limbo when this happens. Needs to be addressed!!!.Version: 3.19.0

Spark AppI have only been using the app for a short time. I have read some of the other reviews as well. The app could certainly use some updating . One I see that the app is routing you in straight line miles. Then when you hit navigate it takes you out of the app to a third party mapping program of your choice. In reality they pay you based on the straight line miles instead of actual miles. Which cuts your pay. Second thing I see that needs improvement is the time in which you have to make a decision in the trip. Everyone is so gung ho and trigger happy they just accept whatever. They need to at least give you a minute to decide on accepting or not! Third, DDI needs to change the tip structure to once the customer makes the order the tips need to be included and non refundable at this point! As I have had customers remove tips after delivery. And done nothing wrong when delivering there order! Finally they need to shop the orders themselves. These orders are never right! Therefore they should use there employees to do that side of the business. We hired on to drive not shop!.Version: 4.3.1

The app is ok but needs likeThe app is pretty good and you could make some good money using it. BUT the downside is at times you have to wait a long time to get your orders. I've sit for an hour and half one time and there has been a couple of times I had to cancel from waiting so long and that's not good for your ratings. There was one time I accepted a shopping order for $50. I was in the store for at least 45 minutes hauling this heavy buggy around with all the stuff. I pay for everything, as soon as I got to the door the customer canceled. There was another time I accepted an order left home, drove all the way to the Walmart, set there for 40 minutes, when a story associate called telling me that the order was no longer available. With each of these incidents I called and reported the situation and was told that I was going to be compensated. Which Spark should be a shame of compensating someone $2.50. Yes I said it guys two dollars and 50 Cent for your time and gas being wasted. I think that is completely not cool. The app also needs a lot of work. There is a lot of glitches. Other than that guys I will say when the times are good, I do make decent money..Version: 3.15.0

Not too badI’ve only been doing Spark for a few months. I do all the other major delivery services, (Instacart, Shipt, Doordash, etc). So far customer service has been great for me. Wait time is always under a minute and they are quick with fixing issues. I do wish they were a bit more like Instacart in some ways. For instance, I wish they’d eliminate zones altogether and just give you orders based on where you are automatically. Instacart obviously knows by location services where you are and once you put yourself as available, it just stands orders to you without changing zones. I would also like to see Spark/Walmart put all pick-ups in the same area. It would make more sense if we only had to go to one place for pickups regardless of grocery or gen merch. Often, when I go inside to pick up no one is there and I have to wait a very long time. Usually they are over at grocery pick up and have to be called inside. Just put all pickups at grocery. Lastly, fast pay would be great too. There are a few smaller issues but hopefully with time they will get those things worked out..Version: 3.0.1

Are Bots Running The App?Driving for spark is alright, but DDI needs to do something about the bots that seem to be running the system. Many offers flash across my screen, I'm looking straight at them, click and there's nothing there. That effects my metrics, appearing I never accept surge offers or FC/FS. Next, there does not appear to be anything in the app that is paying attention to your vehicle size, offering jobs to me when I have a small four-door sedan, to deliver a screen door to a customer. The location services should be fine tuned, for example, in our zone, we have four stores that are miles away from each other. There is no way to do an ASAP when you are 20 or 25 minutes away from that store, not to mention the horrible traffic we have here. In another example, I had to cancel an overly large Home Depot item today and I have been re-offered the same job three times. I went to the website to look at the item to see if I thought it would fit in my car but when I got to the store it was way too big. I hope this helps someone, somewhere..Version: 4.4.3

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Spark Driver iPhone Images
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