Spark Driver Customer Service

Spark Driver Positive Reviews

HelpI love doing spark. Been doing it since inception and have seen a lot of wrinkles ironed out along the way however this one wrinkle is hard to take right now. I a bit disappointed in that it’s taking so long to resolve. In the middle of a shopping delivery I was loading my car and was prompted to do an identity check where you take a selfie which is not uncommon and is usually immediately approved. I sat in my car for several minutes waiting for the approval because I could not proceed to get the address info until that was complete. After so long I called support and was instructed to return the items to the store. A 2 hour ordeal because the store was refusing to take the items and support wasn’t very helpful. Eventually the store voluntarily thought to contact the customers and ask them to cancel the order on their end. One week later the app is still telling me my identification is in review. I contacted support again and was told I’m not the only driver with this issue. That doesn’t make me feel any better because they keep referring to the REAL identification review that I had already completed weeks ago making it seem like there is a gap in communication somewhere. Anyways just thought I should try posting the issue here in an attempt for extra set of eyes or help. Just thinking of all the money I am missing out on seeing the incentives that’s going on during my involuntary absence..YveCBVersion: 4.26.0

Sheisty algorithmFor your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone. I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started. The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise. NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated.RookontheriseVersion: 3.18.0

Needs workThe app is great for the most part. Navigates for you with only the occasional problem and shopping is a breeze. It does glitch up and send “phantom orders” and when these disappear you will get a metrics penalty. (I think this is unfair) other glitches require you uninstall and reinstall the app. I personally have a problem with the metric system- it doesn’t matter if an order is canceled, it doesn’t matter if the store isn’t ready with the order and it doesn’t matter if the store is not bringing orders out due to weather. If the order is dropped by for any reason in or out of your control you will be the one penalized ( I have been told that this is not true but my metrics say otherwise). Wait times at some stores are ridiculous- 30 to 45 minutes and although spark with pay you for the extra wait time it doesn’t compensate for the future orders you will miss, dropping the order after you have waited to long is an option but you aren’t guaranteed another offer. I enjoy the flexibility of sparking and the money isn’t bad…. There are just so many spark drivers and not enough “ good” offers. ( possibly because walmart decided to have an option for customers to pay a one time yearly fee so they DON’T HAVE TO TIP!!) The incentives are mostly fluff - small stores at odd hours ( like shopping at 5am-7am) or for businesses associated with them that I personally have never seen an offer from. In conclusion- this is a decent app for a side hustle but would be a hit or miss to support your family on..TranquililyVersion: 4.11.0

Constant CrashingApp is okay.. not the best offers depending on where you’re at but better than some platforms. Consistent with orders ONLY if you’ve delivered in the area on a regular basis, otherwise you’ll never see offers if you switch to somewhere new with a higher volume. I cannot for the life of me, however, stand how this app functions.. it crashes CONSTANTLY! You open it up, it crashes, you have an offer, it crashes, you arrive at your destination, it crashes, even if you swipe to complete a delivery, it crashes! I have never had so many issues with an app crashing before; and so help me if I don’t refresh after 3 minutes I’ll never get an offer because well.. it crashed without me knowing. Whoever is in charge of this app should be aware of this.. with how much the app updates I can’t believe this hasn’t been addressed. Also, the rating system is very poor.. it’s almost impossible to qualify for the spark rewards program due to how much actual Walmart employees lack care at their job from picking to packing deliveries. There should be a rating system for the store and for the spark drivers like food delivery platforms have. I’m sick of getting a low rating because I picked up a curbside order for 80 items.. each item is in its own separate bag.. and there could be a missing item, expired item, or a squished item. For whatever reason customers don’t understand that the drivers don’t shop for the items all the time and blame us. If you want to update the app, please address these issues!.KittyCelestialxVersion: 4.10.1

Needs some new updatesI’m writing this review because there is no way to send feedback in the app at least not that I can find but i find that the app needs 2 good updates one being I wish it would give you from well your current location is at two. The total miles it takes to complete the order. I hate when you get a good order and you want to take it but you might be 20 minutes away from that Walmart and then it’s gonna take another 20 minutes to complete the order. I feel like should definitely update that to where it’s from your current location to how long it’s gonna take to complete the order as far as miles go and the second update they need to update the camera for when you have to scan IDs I have getting the ID to scan and I always have to enter the manually which takes a little bit of extra time and I just thought they need to update that that being said I think this app is very nice and laid-back. I like this more compared to doing DoorDash because they don’t penalize you for declining so many orders and so forth it’s just kinda nice and it’s a little bit more laid-back. I feel like and I just enjoy shopping so it’s pretty nice. That’s why I gave it a four stars because I feel like it’s lacking at least those two important updates that I feel like that they should consider and there’s also no way to send feedback in the app as far as I have seen.Chris_galla6425Version: 4.34.1

IMPORTANT ISSUESHello I have been delivering spark orders for a little bit now and have come to realize how dangerous it can be. So I think Walmart or whoever needs to make note to these customers that REGULAR PEOPLE DELIVER THEIR ORDERS! Most customers I have talked to when delivering doesn’t even know what spark is! I have been nearly attacked by customers because they just see a random person on their porch! So they think you are a thief trying to steal their packages etc! It is ridiculous! There needs to be a way for these customers to completely understand who is delivering their orders! Also timing with deliveries is totally absurd! So I’m expected to drive 12 min to the Walmart within a 2 minutes?? So it makes me look bad to the customers when I’m late. Oh and waiting for curbside to bring your orders is difficult! I have waited at least an hour before at different Walmarts!!! Also a lot of customers have animals that they don’t put up so expect to be attacked by them as well. Whenever that happens I return the items to the store because it is unsafe to deliver especially when the customers won’t call or text you back!!!! You should get extra money for having to return items to a store because the customer is at fault! The app will bug out a lot while your trying to scan items and place them at the customers location. I just think there needs to be a better system with things and a understanding for customers!!! I want to continue to drive for Spark, but some things need changed!.Irritated94Version: 3.10.1

App freezing and crashingYou call and talk to customer service and they tell you to delete the app and then reinstall it but nothing gets fixed or better just more verifications that are a huge waste of time they wanna verify in the middle of driving what the heck…. Or you are waiting for a order and nothing will come in so you refresh the app just to find out it froze and then wants you to verify again so you lost money…. Or it freezes while trying to load the order and crashes or freezes and you lose the load I’ve done 1700 orders + and some how can’t get a load the last 3 or four days just shopping with one pickup order I do 10 + orders a day I wait down at Walmart all day and these new people will get a order all the way across town before I get one like that’s crazy I’m the driver that’s been doing this the longest in my area and I’m losing money now cause of this there should be some sort of preference to the drivers doing this for some time I drive 10 to 14 hrs most days 7 days a week and it’s a insult to me when I can’t get a order sitting there but these new drivers are sometimes outta town and get orders I have a lot of great customers that often send complaints my way about other drivers …. We live in a small community and I know a lot of the customers personally a lot of them are not happy with the changes and as for me a driver and being a driver I hope it gets better soon cause I can’t afford to keep this up.Dontuse100Version: 4.22.1

Could be betterYou can make good money if you put the effort to it. There are a few things that I think could be better. One is the metrics system. I can do 12 or 13 orders a day and if I deny one it penalizes me for rejecting one or 2 in one day and I lose like 2 percent of my metrics the next day. However I can accept 10 or more and my rate takes a long time to go up but easy to go down for one rejecting. That doesn’t seem right. I typically accept everything except the orders that are 7 or 8 dollars for 10+ miles, for orders that are paying less then the mileage but rejecting hurts me the next couple days. The second thing I would say needs improvement is how the customer is being communicating when there order is on the way. I’ve had experience where customers aren’t aware that I’m delivering there groceries and they get alarmed by that I mean freak out on me when they see me pull up on there drive or I’m in there front door. At times they even forget or are unaware that they were to be expecting an order. The third thing is why my customer ratings go down without knowing what you did wrong. I don’t think it’s fair not knowing what you did wrong. My ratings is usually at 4.8 the next day it’s at 4.7 or 4.6 without knowing what you can do to correct it next time. Beside them three things I really enjoy this job. Just hope it can fix some problems lot us put a lot of effort to make money and it’s a good job to have and really like it. Just wish Walmart or the spark people would see what we go through to do this job..AlexisH21Version: 4.1.2

It’s actually well done and worth it, BUT…Everything works really well with the App. It does what it says, and it does it in a very straightforward manner. While shopping in store, you’re not just running around, it leads you to the closest item so you’re in store shopping can go as quickly as possible. There’s a fantastic little button in the app when you’re searching for an item on the shelf that will light up exactly where the item is supposed to be to make it easier to find. I thought that was really cool. Ok now for the two reasons why I don’t give it a five star. Number one, the FONT size is incredibly small. And you cannot change the size of it. I know it’s a silly gripe but still one that I wish would change. Number two, the logistics of routes when delivering 3 to 4 orders that have cold food should be made longer because there have been times where I have reached my last stop only to have to turn around and drive 45 minutes back to the store because they said it was a problem with the food being out of refrigeration for too long. I do understand the health concerns on that, but that being said they should take that into consideration on the logistic sign before they give the orders to the drivers that being said don’t load up a lot on the driver with cold food to go to multiple stops, especially when they are 30 minutes away from each other. Other than those two things, the customer service on the app is very good at what they do always very helpful in any problems that I’ve ever had and I’ve done almost 2700+ deliveries for spark. It’s a good thing this is out there and I am blessed to be a part of it..ScubeiVersion: 4.40.0

Rookie moveI drive for more than one of the other delivery services, been picking up from walmart enough lately that it made sense to sign up, the only thing that doesnt make sense is how they choose to never fix the broken app that does not upload a wide variety of documents across the board,initially i thought it was just some dummy mistake on my own part being new and unfamiliar with the new menu options jargon and placement thereof, nooe called driver support and accidentally dropped like 37 f-bombs all over their face during the explanation and, whell i stopped mid sentence with a quick question nothin serious, why didnt my rant get interrupted with you lecturing me about how "un-"pro-fesh-yon-eLL" and "diss-ree-seckt-fuLLL" the language may or may not be, (it was at that moment i suspected them of being agents of the dark web scammers or whatever, thought about how i dodged that bullet, googled the problem as usual, and it occurred to me that an open line phone call is plenty more than enough what theyd need to hack my system and replace my google results with their wednesdaywikkipediaweezults and less imaginative folk would be none the wiser, what caught my attention was how i always clear all apps and windows before any kind of phone call, wrote down the website they told me to go to for uploading documents and without typing that website And the spark driver app were waiting....pshhh nice try.PdbeocyenaochVersion: 4.23.0

Tip, driver location and distanceFirstly let talk about the tips, I think our driver right is violated by the customers and the app itself I mean Walmart. The contract is an agreed upon price prior to the completion of the orders. Some customer I strongly believe inflate the tips knowing that when they get their order their will remove it to nothing. I call this manipulation and unethical behavior. Next thing is the location. We suggest that the trip to the store be at least fairly covered. Gas is expensive. Some customers have 3 to 4 cars yet they are expecting driver to deliver them without receiving a fair tip. If the delivery is to be free, it should not be covered at the driver’s expenses. We take our job more seriously than a 9 to 5. I personally work up to 15 hours a day sometimes even more. The other thing is the distance and may be the amount of items. Free shipping does not mean workout session for delivery drivers. Some customers exaggerate in the amount of items they order and worse those customers leave in apartments. They do not usually like coming to help carry their own orders when you are doing the back and forth move to satisfy them. On top of that they will discreetly remove the tip your thought you might receive and after all that you get more frustrated. The last updates mess up the order dispatching. We literally do not receive orders at the same rate as when we started. Something need to be done..RissbjVersion: 4.1.2

A Few things to look at...1. My "zone" options include Winslow, AZ but NOT Taylor, az; I live approximately 12 miles from the Show Low walmart, and 23 miles from the Taylor store...the Taylor store IS NOT a "zone" option for me at all though i take offers FROM the Taylor store all the time...then they (the digital info) DISAPPEARS sometime during that day! ALSO, the Winslow store is about 80 miles from me so it'll NEVER BE a "zone" option (for me) uet i cannot delete it as an option NOR can i add the Taylor store, and it doesn't even show up as an option when I search for other locations in my area. 2. I have had customers ask me what I'm getting paid to do their (specific) delivery and then SHOW ME what they're being TOLD I'm getting paid...there HAVE BEEN discrepancies, so far seems to be only offers coming from the Taylor store. 3. I've noticed the "distance/range" has somehow EXPNDED in a way that is...crazy INACCURATE lol; the address (for example) will say "Show Low" yet be wayyyy out in the dessert not ANYWHERE close to Show Low but MUCH closer to Taylor but REALIZED (in fact) as Concho! Both stores (the app?) do/does this. 4. I have, not once, received a "Round Robin"...🤔 5. THIS one is regarding the Spark Customer Service Personel; BEST People EVER, don't change a thing there because they have been nothing short of Awesome😊👍.Merryberry22Version: 4.22.1

Completely unfair 5 star priority systemI’ve been a Spark driver for over a year and used to make consistent money. Ever since Walmart changed the algorithm to heavily favor ONLY perfect 5.0-star drivers, my earnings have dropped by more than 50%. Drivers with 4.8 or 4.9 ratings (which is still excellent!) now barely see any good offers. The big batch orders, the $30–$50+ shopping orders, and the constant hourly offers go exclusively to the tiny group of 5-star drivers. This is not “incentivizing excellence” – this is punishing drivers for one or two bad ratings that are often completely out of our control (late Walmart stock, substituted items the customer doesn’t like, traffic, etc.). A single unhappy customer can drop a 5.0 driver to 4.9 and suddenly their income gets cut in half overnight, with almost no way to recover because the good orders disappear. Walmart needs to understand that 4.8–4.9 is still outstanding service. Stop giving 100% of the profitable orders to only the 5-star club and categorize offers by wider rating tiers (example: 4.8+ gets the same access). Otherwise thousands of great drivers are being pushed out of the platform and customers will suffer from longer wait times. Fix the Algorithm . Bring back fair order distribution..KripstockVersion: 4.34.1

Possible bot fraud / interferenceStarted doing deliveries end of November 2022 and everything was going smoothly… Would get incentive notifications along with orders in the queue from the three big supercenters near my home. Start of the new year and new orders would be in the queue, will drive and park outside the store and wait for up to an hour and nothing. We’ll see cars come and go, still nothing… I understand there would be some decline post holiday season but still that would not explain zero notifications even for incentives or other notices . Spoke to the associates and said that they were still very busy with incoming orders. Spoke to a buddy of mine who was also doing this and was told that they experience something similar last year and it was found to be a group of individuals who were circumventing the system somehow funneling all the orders to a certain group of individuals and blocking all the orders for others like myself. Walmart was made aware of this and apparently resolved it but here we are again. Even in calling the customer support line, a menu prompt acknowledges that their IT department is working on people not getting orders. I’m not an IT engineer but since the app measures and records metrics, it would be easy to see who is getting the majority of the orders, especially repeat orders in a centralized location (especially in relation to their GPS location at the time). and conversely, who is not getting any notification/orders in relation to their GPS location and logon availability to the app..NhwdGoGoVersion: 3.17.0

Better the appOne thing that could change is when you get a batch, we could decide which order to deliver first. Sometimes it doesn’t make sense the order of the deliveries/Also I’ve noticed the same drivers always get the shop and deliveries and never take the curbsides pickups. They just sit in the parking lot waiting for them. The store doesn’t want us sitting in there parking lot. I feel if you’re within a 2 mile radius of the store the orders should be passed out evenly amongst the drivers. Another thing is when you assign orders from stores that I’m so far away from. It would cost me money to take those offers. So it ruins my acceptance rating. Maybe send those orders out unassigned. Example: you send me an order from a store that’s 9 miles away and the offer is for $8.00 for 7.8 miles. So I reject it and it ruins my acceptance rating. One more thing it’s not fair for the customer to take away the tip. We work so hard especially in this heat of 100 plus degrees and we do everything right and they take it away. It’s called tip baiting. They add a large tip so the driver will accept it and then they take it away. That’s one of the biggest thing we drivers do not like. Thank you for listening.Cca85749Version: 4.14.1

The pay is better then door dash butWhen working for Spark Driver it can be a waiting game, sometimes you will get horrible Offers and sometimes really good offers that pay well. Most of the time you will be driving far so you will be at the gas station twice a week which will take away from your earnings. Your car will also take a beating driving all around which I wish I could get a delivery vehicle. Here is the thing I wish they would stop and that is giving customers 24 hours to change there tips which there will be customers who will tip bait a delivery driver ever so often. This is how they do it. Say for example you had a offer that said 57 dollars 15 stops, you so without tips your looking at 37 dollars and with the tips your looking at 57 as it says for tips 20. When your done completing those 15 trips your hoping you get what you saw in the first place right which is 57 dollars, well guess what the customer who is a tip baiter will take that 20 back as he has the 24 hour customization to do that without the slightest reason why he took it back, so then you only make 37 which I find very criminal. We are here to provide for our families and sadly we have to hope the customer that promises that tip that you see before you click on a job will pay you that tip...Mighty AltoroVersion: 4.5.1

Ok.Ok so let me start with the app glitches which at times are ridiculous. They used to be daily occurrences. I hope this update has fixed them. Secondly, we shouldn’t have to wait on tips. Quit playing games with us to get the cheapest labor possible. Either it’s bad customers or them themselves stealing from the people that work for them and it isn’t right. Especially when dealing with customers that will have you going back and forth up floors to their apartment door for orders. They should have a process in place where they got to call in and have a good reason why they are taking a tip off. Sometimes though they got good offers for batches for example, but batches are another mixed bag as if the Walmart employees themselves don’t want to or feel the need to get the batches loaded up and they will play games on your time and make you miss incentives to make good money doing this. Then you got to waste time with support filing complaints on them to get new people hired. (Or atleast I do.) In good markets you can definitely make good money doing this long as you aren’t dealing with shotty employees and or customers though I also agree with others that it can get over saturated with too many drivers and then you can’t get good offers all the time either. So, definitely things to consider if you want to do this..Clear SpectreVersion: 4.16.0

Wrongful DeactivationI was deactivated after almost two years because they were informed that I was terminated from Walmart years ago. After an appeal they write back stating the were informed that I currently work for Walmart and it’s prohibited by terms of use. So, which one is it? Am I being punished again for something that happened years ago? Aka double jeopardy? Or am I deactivated over false information? And why wasn’t this known when I applied. You submitted for a background check and everything else. Let me do deliveries for about two years and then one day decide you didn’t want to? It’s wrong. It’s messed up. You’re screwing with my income and my life but you don’t care while sitting behind your desk only looking at info on a screen. There’s someone behind that information you’re reading. I’m a person. I was doing a good job. And you took it away from me like I’m nothing. I don’t matter. It’s not your problem, and you had no problem creating one for someone. Let’s start deactivating you guys for false reasons or for issues that happened so long ago they don’t even pertain to what’s going on now. Here. “You got a letter D when you were in fifth grade. You’re deactivated”.BeauheemuthVersion: 4.30.0

Hopefully it will improve 🤞🏽Hello anyone interested in driving with spark. I just want to say I’m a driver coming from other platforms who enjoys independent work. When I first joined this platform I would receive decent orders for a reasonable payout. Recently the order availability is terrible. Payouts being $7-less then ten dollars driving up to 7 miles which might not seems too bad for some until you calculate the miles and time you drive getting back to the store because that’s the only way you’ll receive another order (which can take 15-30 even 45 minutes to get, even in a “busy red zone) Example $7-possibly $10 for 7 miles and 7 minutes back is 14 😕 only receiving that small payout. Then they throw a good paying order to compensate for that time and miles. Which your actually gipped because prop 22 would have given you the additional instead you work for it. I don’t know I just feel like at the end of a long exhausting day 5-8 hours I’m only coming home with $50-$70 and almost half goes back into gas ☹️ oh and tips aren’t very going either (but inflation is a you know what) hope this helps someone. P.S they have also hired way to many drivers, like mentioned sometimes your waiting over 30 minutes for an order you probably don’t want to take but do because your desperate.Instacrt shopperVersion: 4.8.0

MetricsMy concern is why does the metric drop instead of going up after a certain amount of successful deliveries I understand every delivery you do it equals 2% sometimes I can do eight trips to nine trips maybe five trips to six trips. My metrics will go up in my metrics will go down not only myself have this problem of the drivers as well that I talk to you, so why do the message drop when you do successful deliveries to location instead of it going up my metrics was 64% on March 7th when I looked this morning, it dropped to 52%. I sent numerous messages and verbally called to get a reason of why can anyone please answer this question and no I am not canceling orders. And these other driver with fake accounts have 2 and 3 phones yall should get the Walmart stores to ask for physical state I’d that they are able to scan ids with shopping orders and curbside pick ups if they are not that person in front of them physically report it to spark have them deactivated or while they be dropping orders off the will give the other person the other phone to the person with them to go do there orders for them we have to keep it fair for everyone one phone mandatory all I ask for fairness I ever had a problem with spark until these guys start messing it up.BbayCVersion: 4.27.0

Rating the stock, driver app, and a reviewI will give the spark driver app a five star rating as well as many great things to say in terms of the customer service we are able to provide, and how much like a regular job it can become in the sense of being able to still pay your bills Should you treat it like a regular job? It’s incredible. The customer base that the spark platform has bill and how many people use the platform and our regular customers and seem to really enjoy it. Hi myself as a spark driver enjoy shopping and picking up groceries and delivering them and it is my pleasure to get those groceries on the list to the customers doorstep… the flexibility is nice being able to jump from city to city when you get done closer to another city that has a Walmart you can add the drop of a hat switch your zone to the city of your closest to and receive orders there for a while, almost seamlessly.. thank you spark team for helping this system run as smooth as it does and for all the support you have given us drivers and customers with any concerns and issues we’ve had.. this app continues to get better and I am grateful to be a part of the spark driver community – Thank you Walmart.Bigpapa jaymeVersion: 4.38.0

Tip BaitingI was previously working with InstaCart. I am making dramatically more money here. However, I came here to read the reviews as I was questioning my own sanity. I felt as though my tips weren’t adding up to what remember th to be. I don’t pick up jobs based on the top left. Just the total. I don’t notice until the end of the day with all of my pending tips. Until recently. I’ve noticed that many customers put a very large tip in order to entice you to take the order. Then, nearly immediately remove it after completion. I was theorizing that it was being done purposefully. So, I came here. I’ve noticed that many other of us are experiencing the same thing. I understand the reasoning however, there should be some sort of fix. I show up every morning at 6:30 as I always have with any other position I’ve held. I take my job seriously. I haven’t experienced the batch cancellation at the store I’m at. The employees are great. The town below me has a problem getting orders together in a timely manner. I’m very organized and already had a cooler from my previous job. Yesterday, I had a customer complaint that o had not delivered to the correct house. I immediately returned to the gates neighborhood where I deliver regularly. The house number was very clear on the house and mailbox. Again, questioning my own sanity. I called Customer support who kept reassuring me that I had completed the order. I wanted to deliver the order as it had perishables and made it back in time to still make the original delivery time promise. They told me to leave the order and return to the next order I had already accepted to the same extremely affluent neighborhood. I know that we can’t change people. However, there has to be some way to resolve this. I am at least glad it’s not just me that’s experiencing this..J4jeniousVersion: 4.16.0

Needs WorkThe app in general is pretty nice, but there are a few things that I could do without. Aside from the fact that I’ve been waiting for my alcohol delivery license to be verified for three months now, the first thing I don’t really care for is the scanner. It’s far too slow and unresponsive a lot of the time. The second thing that I’m not so fond of is the fact that when you get to a delivery location, the app wants to ask you 50 questions before you can start unloading your deliveries. I’m still new to using the app so I’m not 100% familiar with all the ins and outs of how it works, but as I continue to deliver with spark maybe I will discover ways to eliminate some of the other problems that I have, but for now those are the main two that need to be addressed in my opinion. Also, whenever it comes to the scanner, I don’t need to be re-reminded how to scan an item. It’s pretty self-explanatory I could do without that reiteration of how it works every so often because it just gets in the way. Another thing that should be implemented into the app is a night mode because once the sun goes down, the order receiving page needs a new color scheme. It’s too bright and it’s distracting whenever you’re trying to drive and receive orders at the same time.Sack BoiVersion: 4.27.0

WorkThis helps me make the money I need extra, I used to work part time with this but I’ve started working full. You get paid after every trip. The only things I don’t like is if your on a delivery and there’s no service you can’t finish the delivery because the app don’t work that waste a lot of time. Also sometimes the address that you have to go to is not right with the gps so that waste gas and time trying to find that with no service. They also don’t always have right miles on the order before you accept. Also there is some trips that are not worth the money with miles and distance. I definitely think we should be getting paid more. Like if there’s a delivery for 25.8 miles they want to only pay like 15 or maybe 17 bucks like that’s not even a buck a mile then it don’t include heading there or back to pick up again so you actually have more miles to run. I think we should get paid extra from where are last drop was if we expected another order. Also the incentive programs are always when they are not that busy like pacific times. Which is a bummer. It’s not perfect but you could make extra money. Just have to consider the gas miles and wear and tear on your vehicle. There a lot they should fix for us drivers..Sb0956Version: 4.24.0

Spams you with recurrent low offer batch orders.The app is okay, but I’ve noticed that sometimes it will keep spamming the same low offer batch orders, like deliver 10 orders at 25 miles for $30. I could do one shopping order that pays that much and have way less mileage. There should be a way to keep those offers from coming back 10+ times. And I don’t mean they keep offering more money every time it comes around because eventually it’ll restart at the initial amount they offered, and it doesn’t usually go up by a huge amount, anyway. Also, sometimes I have to wait a long time for pickup orders, but the ETA for pickup doesn’t change. And I can’t stack or plan orders even when I have plenty of time to pick up another order for later in the day. I’d also rather be able to convert a pickup order to a shopping order and do it myself if I have to wait over an hour past the expected pickup time. Also, customer service is alright *when* I can actually reach them. Sometimes it just says there was an error over and over. I wish they had phone customer support because pulling over and messaging support isn’t ideal for a driver. Otherwise, they pay well, and I do plan to keep driving for them, despite the annoyances, because of that..Whitney3680Version: 3.18.3

FrustratedTips should be given to drivers automatically. Customers shouldn’t be given the power to take the tips away. Drivers drive sometimes some miles to deliver. Drivers do a lot to accommodate customers needs. Some customers take advantage of the shopping. Example: I had a pick up at Walmart and the customer had an order that consisted of 17 bags full of items, 2 cases of water, 7 cases of soda. This customer lived on the 3rd floor apartment with no elevator. NO ONE comes out for their groceries. It’s frustrating at times with these customers who take advantage of the services rendered. Walmart should place a limit on how much to order on line. Keep it to a minimum. The drivers shouldn’t have to wait 24-48 hrs for any tip. The glitches in the app really need to be dealt with. I’m sure there’s more but other than that spark is better than DoorDash and uber eats. UPDATE: Another issue is the batch deliveries. Now, if you accept a batch delivery pay attention to the +1 attached to it because that means you will be picking up more packages from another Walmart store. That is just too much. And it is definitely not worth the pay. If you wanna make at least $100+ daily with the least amount of drops, stick to the individual pick ups or shop n deliver. It’s more worth it..SunshinezPokeVersion: 4.23.0

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Spark Driver Negative Reviews

.App is pretty user friendly, and you can actually make some pretty decent money being a Spark Driver. However, one major downside that I’ve noticed pertains to the time frame drivers are given from the moment an offer is accepted and when they check into a pick up spot. Particularly when it comes to EXPRESS/ASAP Delivery orders and the time limit you have to start the trip once you’ve accepted the order before you get a notification saying that your trip is at risk of being delivered late, and if you don’t start soon it may be reassigned. I live about a mile from Walmart so it only takes 5 minutes to get there, and in that amount of time I’ll have already been sent 2 of those notifications…I mean, the time frame is so small that by the time I pull into a designated pick-up spot, the offer has been reassigned to another driver…or put back into the “Open Offers” queue. This small time frame is particularly unfair when you consider the fact that, even if you make it to Walmart before your offer is reassigned, the ASAP delivery isn’t even finished being shopped for so it’s usually a 30 minute wait for the order to be ready - and even after it’s been marked as “Ready” most delivery drivers get stuck waiting even longer (like 1-2 hours) before their order is brought out, or they bite the loss and just cancel the order…which means your Metrics take a negative hit but at least you might still have a shot at catching new offers and actually earning money..JerkDigglerVersion: 3.6.1

App is easy to use but full of glitchesThey recommend you arrive at least 15 minutes before the scheduled pickup time but when you do you cannot confirm arrival until the scheduled time so you end up waiting until that time to check in and then you have to wait even longer until they bring you order out that needs to be fixed it’s extremely inconvenient. Usually the stores are busy and will take half an hour to bring your order out the app would adjust the delivery time to when the store brought out your order but lately it hasn't been doing that and making it appear that I’ve been late delivering which isn’t that case. Orders will show an estimated amount for example $27 but once you select it the amount will change to $16. Orders will get double booked I waited an entire hour for an order at the store and finally the employee came out and said the order was already picked up and I was paid $2.50. I had shopped for an entire order which took about an hour and it kept giving me an error when I tried to get an exit pass they were unable to fix it and removed the order. The whole ordeal with the $15 per delivery incentive was handled terribly in my opinion and should’ve been addressed as soon as the notification for that incentive went out instead of when it was paid out and then taken away. Also a suggestion if someone rejects an order it should stay rejected especially if it’s not in their vicinity..MinniMousePlayHouseVersion: 3.15.0

Beyond frustratedThis app is awful!! I do not receive offers!! They say that the offers are sent out to ALL drivers in the zone, However that is not true! I have a family member that also delivers and we can be in the same room and she receives two or three offers and I do not ever see them!! I very rarely see any shopping offers, when the other drivers in the area are of course receiving them(small town so it’s not difficult to figure out who the other drivers are at the store)! So I email and call to report the issue and get the same generic answer ( log out, turn my phone off for five minutes then log back in). This never works for me! I was told that I am not supposed to bring anyone with me while doing these deliveries, but the very rare occasions I see shopping offers and am in the store, I see one particular driver doing a shopping order with five people helping her! They go with her to deliver also (she has delivered to my home and had three others bringing up groceries to our porch)! This just doesn’t seem to be fair to the other drivers in the area because they are able to get done faster and move on to other orders faster, and takes away from the other drivers who are following your “Rules”. I have called and emailed to report this and given them her name and nothing changes! It is absolutely pointless to email or call about any issues because nothing gets done. Not too sure how your “system” decides where to send offers but I wish it was a FAIR system but clearly it is not!.AJ301022Version: 3.1.2

Full of issues-bait and switchThis app was pretty good and fairly reliable but has gone downhill the past two months. So many issues with scam and clone accounts sucking up the distribution radius for offers making it a hassle to even get anything. Scammers taking up the pick up parking spots and accepting orders for other drivers to come and pick up-completely UNFAIR. I have reported these people so many times yet nothing is being done. Even spoken to several Walmart associates who state they have also complained about these scammers. Aside from that-multiple problems with accepting offers that have already been picked up. Sometimes these offers were delivered the previous day and I have even had some where it’s not even the correct day for pick up. Duplicate orders the poorly trained customer service reps can’t fix-only resolution is to cancel and leave me with time and money wasted for nothing. So many times I’ve accepted an offer, waited 30, 60 and even 120 minutes for pick up just to have an associate come out and say they don’t even have that order in their system. Been “bait and switched” so many times on offers-where I’ve accepted based on the pay, waited 30+ minutes just to have them only bring out some of the orders because associates cant find them or they don’t have the products (so why were these deliveries even offered if they weren’t available??) so then I have to waste time getting ahold of a rep to adjust the order-which always leaves me with considerably less pay than originally promised. SPARK FIX THESE ISSUES!.KateSmall2525Version: 4.5.1

Same problemsI have the same problems as everyone else who’s complained and I’m actually glad to read them because I was pretty bent out of shape over some of the things . I started last year and was one of the first drivers for one of the Walmart’s before switching zones . They need to charge accordingly, gas prices are high at times and whenever there is a bonus program the base rate is way too low , probably to offset the bonuses . Also Some of us live in Hot climates , which makes it extra tough carrying several 24 packs of water up three flights of stairs😩 you really don’t want to do it for $7 lol . Now when there is no bonus program and the rate goes up to $20 I will tough it out . I also feel that the DOTCOM orders should be more $ ,seems like a waste to just deliver one or two items to people , the orders are batched you can get 3 to 10 orders . Driving sometimes 30 miles. Also I don’t like the order of finishing a delivery , I think we should take the pic first then be able to call and text them , then once we get an answer we can complete order . After you take the pic you can’t call them or text them and taking a pic after they answer is awkward and silly . One last thing , I feel like if a customer requests a time line and we meet that time line we should be able to leave it at the door take a pic and go , as long as we sent them a message . Taking orders back is just ridiculous at times especially big orders . Things have just changed , its just not the job it portrayed to be in the beginning ..Mad Pimp OvalVersion: 2.21.0

SupportFor me the issues I have with them is that the ddi phone number never legit like last year my driver license got expired and all my document expired I have to wait until I take my citizenship test to finally able to Renew my driver license since August of last year since then I been trying to update my information it never work I call, email, leave voicemail never got anyone answer even after 72hrs nothing. It was finally March of this year that thing finally let me update my information mind you I thought the issues was with me I even deactivated my spark driver account and when I try to reapply it keep saying my information already in the system call a support to get my account reactivated oh nothing even after they said 72hrs they will get back to me I never got anything until this May when I finally got someone email me said I’ll be able to login I been waiting since then like I’m always receive update but never been able to login into the spark driver app. One thing if a driver got problem wanting to talk to someone regarding the problem how can they get in contact whoever own spark driver need to do better with customer service as a driver if I can’t get in contact with y’all concerning my account then how we supposed to trust them. I been waiting when I finally talk to a spark customer service he try to explain that he gonna let them know about my issues and he said I was supposed to receive a email about my issues been resolved I’m still waiting you mean to tell me it gonna take a year until I finally get them to fix something so simple please help.Keshahaiti09Version: 3.24.1

Deactivated due to technical issue taking picture of my drivers licenseStarted out great made over 2000 deliveries with a customer service rating of a 4.8 out of 5.0 for over two years working with Spark. Then one day spark requested that I submit my drivers license picture which I attempted to do and because of a technical issue with the app not accepting my picture my account was deactivated. I filed an appeal as per the instructions and it’s been a month and have not heard anything back from spark whatsoever, I’ve contacted numerous supervisors who give me the same song and dance that the appeals department has to make a decision, and they have no ability to communicate with them. And of course you cannot communicate with anyone verbally from the appeals department only through email which I have sent numerous and have heard nothing back. So, despite being a valuable driver, the incompetent people that are obviously in the appeals department don’t want to rectify this simple problem and I’m sure are losing good drivers based on technical issues that they don’t want to fix. I have been in management before and have never seen such bush league communication. So my goal now is to let people know not to sign on with spark, especially if you’re looking for consistency with your income. Because one day it could all stop. Without you doing anything wrong and then there’s no recourse or someone to help you rectify the situation. Stay away, find something else that’s more consistent and reliable..Incompetent SparkVersion: 4.4.2

Walmart Wrongly Deactivated my acct for misconductMisconduct that isn’t enough of a reason for the appeals dept. to deactivate my acct. It could be from an app that may use a third party that Walmart disapproves of will get you deactivated. Either you bend over backwards and give in to their demands or be deactivated. I did 998 deliveries with a 4.8 customer rating when suddenly just thrown to the curb by the appeals dept that doesn’t show face and make their judgements from behind a computer assuming everyone is defrauding them and their faulty system. Loopholes allow a few bad apples to ruin it for the next honest hard working man. Livid upset frustrated and disappointed is the least of what I feel for the Sparks platform. Went above and beyond for this money hungry,monopolizing , community destroying ,and environmental polluting mega corporation only to be cold heartedly deactivated without a reasonable explanation. Was very good until it wasn’t with Sparks. No warning no nothing it’s just off with my head type of judgmental opinions does the appeals dept structure themselves with . If they “think”you’re wrong then you must be wrong according to whoever really runs the show. One final judgement from someone that doesn’t work the field is made without remorse . So don’t disagree with these paper pushing associations or else be judged and deactivated. An ex disgruntled Spark driver and a soon to be boycotter from the slowly fading mega billion solar corporation Doug Gee.ErnThaDawgVersion: 4.4.0

Pros are great, cons are horriblePros: -one of the best courier apps as far as customer base (in my town) - easy to use - one of the better paying courier apps - wide range -large orders (more than 3 customers), single batches, and in store shopping. -in store shopping shows you the aisle and section, usually accurate. Cons: - I think the Walmart employees hate us. - The terms and conditions aren’t clear. - employees deliberately look into your vehicle looking for something to be wrong. -loooong wait times. (Supposedly you get paid for waiting over 30 minutes, I have yet to see that.) - sometimes the items are very heavy. The worst cons: - in store shopping will have you in Aisle A, send you to aisle F, back to A, over to G, back to A. If you skip ahead and the item is not in stock can’t see the replacement options. (Please put this in alphabetical order.) -with two stores in town, I will be all over the place as the east Walmart orders go to the west side of town and vise versa. What I wish would happen: -we should be able rate employees and vise versa. (I had one lady YELL across the parking lot asking for help for a question. Leaving me embarrassed and other Spark drivers looking at me weird.) some of these employees are extremely rude. - please have a distance around the store we are at. I drive so many extra miles going back and forth across town. - the aisles for in store shopping to be in alphabetical order. I waste a ton of time walking back and forth in the store..FedUpConservativeVersion: 3.22.2

No AccessI have been a Spark Driver for almost 2 yrs. I sometimes wonder why Spark has so many problems with their app when larger companies seem more efficient in running their apps. Every issue that has been described in other reviews, I have experienced and more. Like GPS directing you to the wrong location sometimes miles away from the actual address. Or While doing a delivery the app glitches or go down and can’t complete the order until I get support on the phone. Another issue is that I may receive random messages saying my account is at risk of deactivation, please disconnect external devices that manipulate orders or some other unethical act that I am no wise doing. When I call about it they don’t understand why I receive those messages. The current problem that I am experiencing is for the last 5 weeks I have not been able to open the Spark app consistently. I call support about it, they email me a list of things to do as if it’s on my end. After following their steps it still will not open so they escalate it to technical support and then it might open. I can’t even view my completed order or pay. They send me notifications that I qualify for certain incentives but can’t view them. This is also frustrating. Am I being restricted to make deliveries ? I don’t know if they, meaning Spark, are locking me out of my account or not. It is something to think about while considering Spark..Younger every dayVersion: 4.18.1

Walmart is going to start losing its key drivers very soon if they don’t get it together.I have been a dedicated shopper for Walmart for the past three years. And when I say dedicated, I mean, I’m at Walmart from 8 AM till 8 PM. Until the app itself forces me to sign out do to the 12hour limit. I used to make decent money so I took that opportunity to drive across country and work at various locations in different states. Not only is the pick up process a headache and different in almost every single store but the orders since February are pretty non existent. Walmart is constantly changes it’s policies about wait time and no one can give you an accurate pay structure. And now to make matters even worse, offers are popping up, I’m accepting them, I’m driving 15-20 minutes to the store only to be told that half of my order has been canceled due to “fraud”. So the earnings are cut dramatically, no pay is compensated for the drive or the time wasted and no one in tech support cares. It’s the same auto-tone response from every associate even “tier two”. How are people able to place fraudulent orders?? and how are those orders dispatched to your drivers before verification? Why does a driver have to drive to the store to find out this has happened. Why is the pay that I accepted the offer for not being honored when this is obviously out of my control??Do you not care about the core workers who even make this service possible? I honestly don’t think so! I’m on the verge of taking my dedication elsewhere..BossG8Version: 3.21.2

Worst App Ever...The app does not work the way they say it should! They just did an update to add features to an app the didn't work efficiently in the first place. The “spark now” feature is supposed to allow you the opportunity for offers outside of your normal availability window. However, it doesn’t work that way! You still have to be set to available to receive offers. To test my theory I have been unavailable with my spark now turned on for the last three days in a row in the afternoon, and not one offer has come in. Prior to the app update there were lots of evening deliveries that would go to the FCFS and often go up in price because no one would take the offers. So to not get an offer in the evening is rare! Today I had my availability on and received a normal curbside offer. Then turned my availability off and did not receive another offer. Turned my availability back on and receive an offer within 10-15 minutes of it being on. Turned it back off and have not received an offer since (it has been hours now)! When I reach out to driver support, they say “no offers is the sign of low volume for orders”. Ok fine, but for days in a row when I know this area and the order habits fairly well by now! Not buying it!!!! I also know they are still on loading more new drivers and offers are going to door dash (as I have received offers on door dash for grocery delivery). So low order volume means hire on more drivers???? This use to be good money and a lot of fun, but it is turning into a nightmare with every update or addition they do!.EBJ1987Version: 2.17.2

Constant NightmaresThere are many problems with the design of the App. There could be numerous Walmart stores in a Zone. Each store is approximately 7 to 10 miles apart and takes 15 minutes to get there. With the price of gas, it is not worth driving around the city for $7 per hour. The APP should have been designed to choose the stores that you want to work out of so only those orders are sent to you. My Acceptance rate was 42% one day and 12% the next day because I was being sent so many jobs from all over the county. I don’t drive for three weeks but somehow my customer rating changes during the third week. Basically, those metrics are useless and shouldn’t be even in the APP. One Incentive offer was $4.00 for orders picked up before 9:00 a.m. I picked up two orders before 9:00 only to find out by a Tier 2 customer service representative that orders are to be picked up at 8:00 and 9:00. The second order was picked up at 8:53 for a 9:00 pickup. The APP shows that you should be at the store 15 minutes before the hour. Walmart brings your order out as soon as you arrive. They don’t wait until 8:00 to bring out all their orders for the hour. Another scam by SPARK. Drivers should be able to choose the stores that they would like to work out of especially with 8 to 10 stores in the zone. The technical team who designed the App, never asked for any input from the Business side of the company who understands exactly what the App user wants or needs to do their job properly. Offshore CSR can’t answer many of the App problems and responds with generic answers and makes the drivers twice as mad..Drol ymVersion: 3.14.0

Tech Support/Driver Support is uselessI have been using this app for 2.5 months and with my customer rating combined with the volume of deliveries I am completing I have earned “exclusive perks for top drivers” for the previous two months I’ve worked. I have also been experiencing a frequent issue within the app that prevents my device from receiving orders since the time I first started driving for Spark. The above issue prevents me from using the app during the time orders aren’t coming through to my device, and it is also a security concern as it relates to identity verification within the app. I call driver support 80% of days I use this app to troubleshoot this issue and also report it, and I am always assured that “the issue will be escalated to the technical support team” and I should look for a response. Despite having a case number at this point associated with this issue, I have not heard back from the tech team, Spark driver support indicates “there is no timeline for a response” from the tech team, and additionally Spark driver support cannot disclose any additional contact information for this “technical support team”. Although there are greater opportunities to earn more money on this app compared to similar platforms, based on my experience it is clear Spark/Spark support does not care about issues that greatly impact their drivers even if they are very active on the platform and also highly rated by customers..C5C3535Version: 4.23.0

Batch shopping ordersI get so tired of accepting a batch shopping order and then the minute I get to the store hit arrive. It puts up a shopping tip for batch orders. One thing they failed. Understand is they did not put a window up to continue to get that screen off of our screen to continue with the shopping order. I have called in four different times reported it. They assured me back on December 31 and it would be taken care of gave me a reference number again today January 9 I got a $32 order for a batch order and I could not fulfill it because I cannot get the tip screen off of my. I called in again to report it. They made a ticket assured me it would be taken care of but guess what it’s not taken care of. I just got another order that I had to reject because it was a batch order for $48 that I could not fulfill Come on bark. Let’s get this fixed. People are out here losing money because we can’t get the shopping tip screen off I lost $70 in less than 10 minutes over this issue it’s ongoing nobody’s wanting to take care of it and it’s a hassle for us drivers to drive four or 5 miles to the store and get to the store and only get $2.45 just for driving to the store in Florida that ain’t even a gallon of gas right now. It’s sad that the drivers that do this for a living to pay bills get played with in the sense. Please fix the problem. It don’t take over a month to fix a particular problem..Sweetmommy58Version: 4.19.0

Oh botherThe app itself is fairly frustrating. There always seems to be technical issues that makes it near impossible to consistently accept orders. I will say during my time as a driver they did attempt to make improvements on the app, but I won’t be driving for them any longer due to too many missed payments and the tipping system. You get paid weekly and have several outlets to receive payment. However, the pay is not worth it. I took this job as a side job, working 15-20 hours a week and barely made minimum wage. Those in a different location/work different hours might have a different experience. But on more than one occasion I had to file a report for payment discrepancies due to accepting orders at a different rate than what I was paid. Then the tipping system was fine for the first month or so but I went from a near 100% tip rate to almost 0% even when my orders were on time, good metrics with no issues. I find it hard to believe that after delivering to dozens of homes not a single one offered a tip. The most recent app update allows drivers to see pre tips/estimates and no matter what the number always goes down to zero so can’t rely on that at all. The app is said to have an automated system to allot orders based on a round robin system but it seemed the more orders I completed the longer it took to get another offer, so be prepared to wait for hours for only a handful of deliveries..CrimmaboVersion: 2.26.0

Deactivated - Single parent, attending school, middle of divorceI won’t go into my thoughts on the topic for which I’ve spent the last 24 hours researching, the topic for which continues to plague Spark drivers, and continues to place Walmart in the category of potentially unethical organizations; the topic of being deactivated as a Spark driver. Not only was I scammed out of hundreds of dollars, trusting my brother’s GF, who is a part-time insurance salesperson, I was notified of such by losing my sole means to support my kids while trying to earn an advanced degree to provide them with a better life. Deactivation. Through text message. Thank you Walmart, I worked 10-12 hour days for countless days and nights, providing amazing service to both the internal and external customer, only to be advised that I can only appeal and wait an unknown amount of weeks before you will even review my situation; one that could be resolved in 5 minutes via allowing me to upload my new insurance policy. Thanksgiving Day this year is me selling off personal possessions, scheduling appointments to give plasma, trying to figure out how to find the money needed for rent so as not to be homeless in the cold this winter, and telling my kids that I don’t have enough funds saved to see them this year because I can’t afford the gas. Accountability is a two-way street, but common sense and ethical business practices are what separates the “world class” retailers from the one who “fires” their employees via text message..Jay - Why?Version: 4.18.0

Driver since before CovidWell let’s just start with I am a INDEPENDENT CONTRACTOR AND DESERVE BETTER! Sending us 25 miles away while there is 3-4 closer Walmart’s!!!!! (All because you state you don’t want us coming back to the same store) 🧐So why are you asking me to drive to another state. Not joking either. You are continuing to drop our pay asking us to work for less than minimum wage. The stores if you forget to pick a spot number but you confirm arrival. They just cancel an order that took me 45 minutes because I have to wait just that long to get a order that isn’t monster ages away and doesn’t actually take me 35 miles when you say 25 miles. But the pay for how hard we actually work is not ok. The gas prices increase but our pay stays the same. I am just letting you know because nothing ever changes. So maybe 🤔 after yall start running short on drivers and it will happen. We should have a pay plan that is at least minimum wage / but we should be compensated for mileage, and the wear and tear you are doing, and I wish that you all would care about our environment and decrease the carbon footprint that you guys are purposely doing. You need to get somebody to put back cold items that are rejected by customers instead of throwing it in the garbage. Give us a place to actually make complaints and be heard make us feel valued for once I have never felt valued by you as a driver..;);)it so goidVersion: 4.38.0

If you want to pay Walmart to do their deliveries, this is your gig.Do the math. After depreciation, gas and tax you’ll be making $10 per hour. Spark has gone south a long time ago. For the first few weeks you’ll do ok, but once the honeymoon phase is over, you will barely receive a profitable offer. Tip baiting is a big issue and there’s more drivers than orders. Customers apparently claim that items are missing etc., just to get a refund. You’ll get deactivated if your at fault or not. Some people started wearing a body cam to have evidence in case of deactivation. I am in the state of California which requires them to pay 120% of the minimum wage plus mileage for the engaged time and even that won’t cut it. Hours of idling, you’ll go home with $60 after 8 hours and that’s before taxes, gas and other expenses. Just not worth it. The App is constantly down, last time during Easter and just the day after. It now requires REAL ID VERIFICATION and some people that do not have it got instantly deactivated. There‘s a Reddit that you want to look into. Walmart is also currently being sued by the Federal Trade Commission. You might want to read into this before. ACCEPTANCE RATE DOES IN FACT MATTER and if you don’t take their $8, 25 mile roundtrip orders, you’re going to get shadowed. Use your best judgement and save yourself a big headache and frustration. In addition to that and out of eight months doing this I have received the perks (Free Walmart+ membership) once, even though I hit my metrics. Don’t even bother. Spark is dead..Boozer.666Version: 4.30.0

Useless supportJune 24 I was supposed to get my CA adjustment after waiting a whole day nothing was deposited. Spoke to a agent they told me 24-48 hrs to wait so I waited Wednesday would’ve 48 hrs since Monday still nothing gave it a lil more time. Thursday got in touch with another agent told me it’s a problem with earnings gave me a reference number told me to wait another 24-48 for earnings team to get in touch with me so I waited. Nothing deposited no one contacted me. Saturday talked to another agent said it was a problem with the app gave me another reference number said technical support will get in touch in ANOTHER 24-48 HRS so I waited AGAIN nothing not surprising at that point. Talked to another one today now all of a sudden it’s that the ONE banking only does adjustment deposits on Tuesdays which if that was true why didn’t it go through last Tuesday? Or why didn’t any other agent say that when they knew all the info this one did? And surprise surprise she gave me another reference number and said to wait 24 hrs is it going to be like this every time an adjustment has to be deposited waiting more than a week for it to go through that’s if it even goes through tomorrow which I’ve lost all hope by now. Moral of the story these agents don’t know what they’re talking about and don’t help at all they just tell you to wait and give you reference numbers which probably arent even getting passed on to anyone.Unsatisfied customer2071Version: 4.13.0

This app is garbageIf I could leave a negative star review, I would. This is not coming from someone who is disgruntled because I didn’t do my part. Here’s the thing customer service is terrible. They do not read and chat. They are not able to solve anything and everything is an escalation. They try to tell you that you need to get a login log out delete the app re-download it all of these things as troubleshooting methods that do not work. When I first started back in November of last year 2022, there was no issues orders flow freely. There was always an influx, and even when he was slow, he still make decent money now that is not the case. They will tell you that you can make upwards of $750 a week. That also is a lie. Not to mention the continual hassle to try to speak with someone in customer support which they cannot do anything about any issues you have they will always escalate it and then when they escalated to a supervisor and the supervisor will ask you how they can help and then disconnects and check, leaving you to go through all of the steps all over again.. I would never recommend this app and I will make it my mission daily to relieve a negative review over and over until I am forced to stop or they remove the app or better yet fix it. This app is terrible. The customer support is terrible and the whole method does not work. They got too big for the bridges and tried to lock immediately without fixing the box and listening to the people doing the work. I repeat, do not take part in this delivery app. Again, I repeat, do not do it. It is not worth the hassle..LeakyAtomVersion: 3.20.0

Not worth the stress and headacheFirst of all there is a glitch when beginning to shop for a double order. When I go into the store and press “start shopping” the app then shows me a screen that gives me tips about how to separate the two orders in my shopping cart. It does not however let me exit this screen to begin shopping. I restarted my phone and still nothing. I uninstalled the app and reinstalled it. Still nothing. All I could do was to call support and have them cancel the order. They said it was a glitch so a couple weeks later I tried it again hoping that they would have fixed it but it happened exactly the same way. In the end they did pay me for the time but it ended up being only $2 for 15 minutes of headache. A real insult to me. The other thing is that offers only come in between 30 minutes and 45 minutes after the hour so if I’m on a different job from another app and see an order that would be perfect for me Spark will cancel it if I don’t head to the pickup location within 10 to 15 minutes. Then I’ll be out of luck for the next hour until more offers come in. This is frustrating because I know that the customers are not sitting at home waiting for their order to be delivered immediately. I know that Uber Eats lets me finish up jobs on other apps and doesn’t complain if I’m late to the Walmart pickups. I’m not just sitting around waiting for spark offers once per hour- I’ve got a living to make too. And since groceries that were ordered the night before are stored neatly in the fridge or freezer awaiting pickup then it shouldn’t matter it the driver is a few minutes behind schedule..John49605Version: 4.18.0

Good at first then unjustly deactivatedI started with spark in October 2020. It was my full time job for over 3 years, and I made decent money. I wasn’t getting rich, but I made enough to survive. The base pay (as well as tips) did decrease post-pandemic but I still did ok. I consistently had good metrics (except for acceptance rate which was always calculating wrong) and good relationships with customers and store associates. Then, out of the blue, I was deactivated. I was informed by text and the reason given was ‘misuse of the app.’ I called support multiple times trying to get an explanation of what I actually did wrong, but no one could ever give me an answer. I submitted an appeal but it was pretty hard to state my case when I didn’t know what I was being accused of. So, it was denied. I continued to contact support to no avail and even submitted help tickets through the app. Finally, over a month later, I received a response saying that I used geolocation software to misrepresent my location. What the heck?!! How they determined this I don’t know because I never did such a thing. I don’t even know how to use one of those things. It was a completely bogus and false accusation and no one would give me any answers or even discuss it for that matter. I lost my livelihood just like that for something I didn’t do and there was no course to rectify it. For this reason I gave 2 stars. I would have said one but it was good while it lasted. My recommendation: go and ahead and try it but don’t plan on doing it for any length of time. They’ll get rid of you if you start looking like a long term “employee.”.Former spark driverVersion: 4.10.1

Please read this!! Great until customers tip bait youIt’s a wonderful job I absolutely love it with all my heart. It’s not hard if you are athletic & determined. Only down side is that customers want 5-star speedy delivery; So they have gotten smart when ordering. They will include a huge tip, like $19 for example, Then in 24 hours if you check your completed trips & earnings, Do a good comparison. Double check it & you will see that you either got a way less tip than what was agreed upon or either no tip at all. It’s very unprofessional & actually slightly criminal minded for highly reputable businesses like Walmart or Sam’s Club to be associated with a “APP” that lets customers even have the option to do such a horrible thing to someone. Imagine taking 40 items to the 3rd floor expecting the reasonable tip that was shown…all to find out that you’ve been tricked for god knows how long. Please fix this. It shouldn’t even be a issue honestly. This is America people, come on we have to stick together. I feel like I’ve been betrayed, lied to, tricked about the money I work hard for in rain, sleet, snow or 100 degree humid heat. Updated:Also the app doesn’t give your round robin offers based off your exact location. It just throws orders around randomly. It will literary sense me to the furthest Walmart for $9 & because I don’t want my acceptance rate to drop. I accept it anyway & maybe have to wait 30 minutes just for the order to be loaded. Then I end up missing the next window of round robin offers. All for $9 & a incorrect GPS algorithm Please read this!!!.Yo mammy yo papiVersion: 3.9.2

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