IMDbPro Customer Service

IMDbPro Positive Reviews

Sag-Aftra Actor and Artist Manny JagroopIMDb Pro is a must has an actor, every agent and or manager I have had including currently before they signed me has checked my IMDb and that has been one of the main tools for my career, not to mention they have so many more tools for actors including keeping up with the latest casting, movies and much more. Thank you IMDb for all that you have done helping me with my career as a working actor, I highly recommend to anyone especially if you are trying to be a serious actor or any type of position in the field of entertainment 👍.Liv N Learn EntertainmentVersion: 3.1.1

Nicely Curated InformationThe news in the app is nicely curated. I find myself using the app to look at entertainment industry news quite often. It’s nice to have actual news and not gossip-type articles. I enjoy using the app to look up individuals to see what they’re up to next. The information in IMDbPro is very valuable and it’s great to have it presented in a simple format on my iPhone..KLM03OSUVersion: 1.0.1

Go PRO IMDB ⭐️⭐️⭐️⭐️⭐️I absolutely enjoy the Pro IMDB! The layout is great along with seeing other talents IMDB pages and enjoy connecting in ways other social media could never do for me in the film industry! Excited to have a way to share my work with others and looking forward each Sunday to see my STARmeter 💫.Nicole Butler (IX) VegasVersion: 3.1.1

Great app, but no share optionGood app, but they would really benefit by having a “share” option on profiles. I have to go back to my standard IMDb app to copy a link to share a profile! If people could share an IMDb Pro profiles, I guarantee many more people would sign up to see them! IMDb, you can send me a royalty check for that idea, I just increased your business by 20%, easy!.ChuckyATXVersion: 3.1.2

Overall useful BUT...I can’t log out of the app. Give me an error of page not found. I worry that if I am logged in and production wants to add a credit, that they won’t be able to do it. Also concerned that being constantly logged in drains battery They fixed the logout problem, but now I can’t log in on mobile app. Log in is fine on laptop and tablet not using the app.Goldmine42Version: 1.6

Downloaded and usingJust downloaded today. Checking it out.... so far - and it has gotten me to update my page, it looks good. I haven’t been able to edit through the app, but it definitely looks better than via the website on mobile..K CarusoVersion: 1.0.1

I like the app but...I am Alexander Cooperton on IMDb Pro and I love the app don’t get me wrong. There are tons of opportunities but I feel as if since I’m trying to get my experience up, it’s hard for me to find work. Do you guys, as the developers, have any advice for me? Thank you for your time!.Baby_bolt16Version: 1.7.1

No access to my imbdPro account today!No way to access my pro account. A message implies that I have no access with my ios app today. For the first time. I am having a problem understanding why I do not have access to my imbdPro account today. There is no way to contact the site. I will update this when my subscription expires!.44KellzoVersion: 3.1.3

PhotosWhy is it so hard when I pay a yearly fee, to edit this site especially the photos. I’m on an iPad and I’m popping between chrome and the app and I still can’t do what I want on the site. I don’t think it’s good enough especially with a site that is so necessary. I think it’s time to update the site for actors.Mhuire2003Version: 2.1

App not working fullyLove this app!! News section not showing fully just 4 posts and it stops :( i restarted app everything nothing worked please update :).LovinjonVersion: 3.1.3

NotificationsAs someone in the industry who uses imdbpro religiously, it would be nice to be able to set alerts for projects and get notifications when a project has changed. Otherwise, great app and about time 😊👍🏾.PaulinniumVersion: 1.0.1

Perfect tool for actorsAlways use this when I need to look someone up, or a project. If you need to know more about agencies or managers. Casting directors to see different tones for shows. Incredible..GinoooooooooVersion: 3.1.3

App will not openThe app will not open. Need the app to use features that aren’t available on phone web version.Kamryn 😘Version: 3.1.1

Help! I am trying to sign inI am trying to create an IMBD account& cannot access . I have email& password ready but it's not being accepted..PixiesezVersion: 3.1.3

Excellent App For FilmmakersThis is a fantastic app that has changed the need to wait in the mail each morning for the various trades. IMDB keeps it up to date with fixes and additions constantly. I would really love to see a iPad version soon for those of us who use our tablet to work off of more often than our phone. My thumbs for a great app and terrific premium version for all of my fellow Hollywood professionals..B.R. BlakeVersion: 1.2

IMDb pro is excellent.I have really enjoyed using IMDb pro ever since I joined. I like like how free movies are offered. Keep up the great work!.MylesOscarWinnerByAge31Version: 3.1

Good but the design could use an updateThe generic IMDb app feels far more slick than the Pro app. Wish they were more similar in terms of design, one easy point being a lack of dark mode. Thanks for the hard work.SS-MM-00Version: 2.1.2

Canceling and startingLove the app but it is incredibly difficult to sign up/check your pay date, and cancel if needs be.This will Change your lifeVersion: 3.1.4

IPad status???It’s been a year since another user inquired about an iPad version of IMDb pro. Where are we at now? For as much as a subscription costs, this should be a priority!.ZiptcoVersion: 1.5

No edit option?Everything is nicely done, but the fact that I can’t edit my own page is a bit of a turn off..Ahajj123 shsh124Version: 1.1.2

Can’t add to listsI’m a filmmaker and am constantly making lists for different projects. Am I missing something? Seems like you can’t access lists on the iPhone app. 😢.No lists?Version: 1.3

IPhone version?Excited to start using the app but open it to find it was formatted for iPhone (no landscape) and scaled. Disappointed that IMDb couldn’t release a full iPad version..AdamwhiteleyVersion: 1.1

App won’t open anymoreI got a new iPhone 12 and now the app won’t open. It’s just blue and the home page won’t fully open....BlackerineVersion: 3.1

Blank Blue ScreenThe app won’t open. All of a sudden, all I get is a blue screen. Customer service won’t let me report the issue..HubbleMamaVersion: 3.1.3

How do you cancel?When I am seeking info. It says I have to subscribe. My CC bill shows monthly paid subscription. Need to cancel for now please.Lost in irig hellVersion: 2.1.2

Thank you for fixing updateHad to remove and re-install the app for update to work on Mac OS.Bluekay maxVersion: 3.1.5

IMDB is indispensableIf you work in the film industry, you need to be in IMDB to be taken seriously. Seriously..Drew matrixVersion: 3.0.1

FeedbackFantastic app. Would love the option to see who has viewed your page on the app itself. It is only available through desktop at the moment. Please add this in next update!.Liquidxfire7Version: 16.0

Better showcase of crew categories please.I wish I could search for lighting / electric crew in a different category than the camera department or the grip dept. as this would really reflect our crew lists on productions. Imagine if we could search quickly for any departments to find our colleagues work more readily..3ddemetriVersion: 3.0.1

161 Actor IMDb / 190 IMDb Pro / Artist Director / Director / Producer / Executive ProducerDouble Happiness 6 Wins 6 Nominations / Star on International Rescue # 1 Hit of the Year : First Blood VC Commanderquenching.CommanderquenchingVersion: 3.0.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 16.7.1

IMDbPro Negative Reviews

“Your Page” and “Casting Notice” tabs needs workThere’s a good number of things this app feels like it should do that it does not. I cannot edit or add any contacts to my profile. I can add images but cannot edit their description after the fact. It says stuff is not IMDb-verified but no indication on how to change that status. I can “turn off” people seeing my bio but I cannot edit my bio. I can not remove projects from my profile. I cannot save search preferences under the casting notice tab. I cannot easily look at who is posting a casting notice to see if it is legit or shady, nor can I report a notice if it does seem illegitimate. It’s nice that I can look at films and people but it’s not very handy for the personal profile editing and casting notices, aspects that would make the app worthwhile to keep on my phone. Because of the lack of personal profile “editability,” using the app is frustrating, putting you in an endless loop of “this SHOULD take me here but it doesn’t, but why would I not be able to do this from the app, it must be somewhere...” I would try to redesign the app to really focus EQUAL parts on the industry info and article side of IMDb AND the personal services that one pays for when they subscribe to IMDb pro. And of course, keeping it very user-friendly..WashedpantsVersion: 1.5

Titles (MISSING)I had about 60 or better titles on my page and now I go looking this morning and I only have 7 film titles on my page and some other little things. Here and there. I am VERY annoyed and am VERY unhappy with IMDbPro now. To where I do not WISH to ever film another feature film 🎥 or series for that matter. Now I am PIST. I have never had a problem and until NOW looking and seeing that I have ALL my titles lifted from my page is a disgrace. As well there are titles that I have done that I was credited for. An then taken down sometime afterwards (Months) later. I am VERY PIST off about it and discouraged against the stats of IMDbPro. It makes me SICK that you decide to do what and when you want to on the pages of IMDbPro. Aleks Alifirenko Jr.Firearm72Version: 3.1.3

Can’t find anything anymore!Desktop notifications at top of page for IMDb Pro don’t work anymore so I downloaded the app. Notification history is gone and only shows suggestions to track in both app and desktop. When there is a new news article, Notification button shows nothing. No red dot. Desktop shows no notification settings but app does. App notifications page has on suggested tracking and says, “Sorry about that. Something went wrong on our end.” I’m using iPad ios 14 and Windows 8.1..Gemma_MacWVersion: 3.1

Home PageThe apps home page, where the news usually is, isn’t showing any articles. Just a few at the top but it isn’t showing the vast array of articles that are usually shown. What’s going on? Can you guys please fix this? Because the way the app is now, with like 4 articles at the top, and nothing else, is ridiculous and not what we are paying for. We want the full articles. Please fix!.BloopersBloopedieBloopVersion: 3.1.8

LaughableThe app now pushes an alert that my subscription doesn’t include access to the app. This is both an unwanted change to my subscription and completely laughable, as the app has always been slow and bug-ridden. Nine times out of ten I find myself Googling the information I need instead of using the app because it’s so fitful. Good luck getting people to pay more for this junk..Qp360Version: 3.1.4

Constantly crashes or opens but stays frozen on blue screenI use IMDbPro pretty much everyday but the app often times will open and sit on the blue intro screen and not do anything else. I then have to use the browser in order to use the services. Ive attempted deleting and re-downloading app, updating iPad but its a consistent issue with just the app. Would love for this to get updated and get better..Lucas LockwoodVersion: 3.1.1

Poor customer serviceAs a former industry professional, I was very excited by the apps’ many features and the wealth of information. Unfortunately The customer service is non-existent. There were inaccuracies in my biography - and there was no clear way to correct them . We spent hours going through the chat areas and apparently this is a big concern for many people . It is shameful that the primary website for film buffs and professionals doesn’t protect the professionals that they celebrate Also, it is impossible to cancel your subscription on the app or online. I finally contacted my credit card company to take care of this..Jerry JaffeVersion: 3.1.4

Can’t even use the appSSL error when trying to login for over a year! App is updated on my device. This means we can’t view the Starmeter graphs, which are only available on the app. Really frustrating as a paying Pro member. I’d like the efficiency of the app when on the go. You can’t even report to app support, as it takes you to your browser for IMDb FAQ page..ThisenvyVersion: 3.1.9

Serious ProblemsI need this app for work, and when I need it, I need information quickly. Often times I have to wait till I can get to my PC because the mobile app fails to load. I wish they would fix it once and for all, because there’s really no other app that provides the information I need..Obsessed iPhonaphileVersion: 3.1.11

Can’t believe we have to pay for thisIMDB Pro is a rip-off and this app is horrible. The interface is ugly, outdated and counterintuitive. It’s inexcusable considering how expensive IMDB Pro is. I pay for it just to edit my Known For section (because the algorithm is nonsensical), but it isn’t updating. Why the delay? You also can’t delete images. With Amazon’s money, this should be much, much better..RoxyPhillipsVersion: 2.1.1

Underdeveloped. Does less than mobile site.I can’t view pictures, I can’t view videos. I can’t edit any of my information. I’m not sure why there’s even an app. It feels significantly underdeveloped. The mobile site has much more functionality than this. I’m gonna have to delete it because it literally doesn’t do anything the mobile version of IMDb pro does..Best listener 236Version: 1.0.1

CancellationI have asked multiple times for my account to be canceled.. You guys keep giving me the run around.. it’s real simple cancel my membership.. I found this website on February 1st and asked for it to be canceled on the 2nd.. and today I saw that I was charged from you guys .. I would really appreciate it if My money be refunded immediately or I will be starting a lawsuit....Oo7 ijhVersion: 3.0.1

Not opening anymoreThis app used to open no problem until recently. Now it rarely opens so I have to use my computer 100% of the time which just is not always convenient. I tried deleting the app and downloading again. Now it’s telling me there is a sign in error. Now what?.SixriversVersion: 3.1.5

App no longer works on iPhone 13The recent version of the app stopped working on my iPhone 13. When I launch the app, it just freezes on the load up screen. I ended up canceling my IMDbPro account today because of it..RusspondVersion: 3.1.1

WriterTerrible since updating. Reading on an iPad mini and the print is so small it's impossible to read news items. I used to enjoy getting industry news. No more. Also now and before the update only the logline is available. No synopsis though it is there when on a laptop. Not good..BarbarartistVersion: 2.0.1

Terrible app for a paid serviceCurrently the app is all kinds of broken, and there hasn’t been an update in 3 months. Submitting reports to the devs has done nothing to resolve the issues. I’m shocked at how bad this app can be considering it’s only available for paying Pro subscribers..CavanaudioVersion: 3.1.5

Won’t Load AnymoreAs the other reviews mentioned, the app won’t load. It gets stuck on the blue screen. I also tried to use my browser, and it only redirects to the app and doesn’t allow me to make any changes from mobile..Ven.detttaVersion: 3.1.3

The app doesn’t seem to be working…Every time I open the app it is just the blue background and nothing else works. It’s been like this for a few weeks. I updated my phone and it’s still the same problem….Tiffmira110552Version: 3.1.1

IMDb ProThe app is stuck on a blue screen when you open it. The screen is blank IMDb screen with nothing on it. This is an expensive account, so to not have access is very frustrating and it affects business..SaljdVersion: 3.1.3

App is Currently BrokenI love this app and it’s features but it simply doesn’t load and hasn’t for quite some time. Would love a fix. It just gives me the initial IMDb pro logo then I can’t do anything after that..Caleb_CameraVersion: 3.1.4

Make it like it is onlineI’m confused as to why the app isn’t like being online. Why can’t I update my profile on the app? Why can’t I see casting notices on the app? Why can’t I add links and ect. Via the app? What’s the real purpose of the app?.ThemaisthenameratingisthegameVersion: 1.1.3

App Not WorkingApp refuses to let me log in. Has been this way for months without any update or info on when it will be fixed. Used to be a great app, now it’s just junk on my phone..ThatguyyounoVersion: 3.1.6

App glitchesFor the past week I’m struggling to get in my account- everything is blocked, asked me to sign up, do not show pages. When it will be fixed?!.Cx anonymousVersion: 3.1.6

App BugsI keep getting the blue screen background on the app that is blank. I have to go to the desktop view in order to view the webpage. It will not let me see my rankings..JustCanceMe!Version: 3.0.1

App won’t openI renewed my IMDb pro service and I can’t open or activate the app. I can only work on my IMDb pro from Google etc. I’ve paid for this service so is there a reason I cannot open it? Does anybody have any insight for me?.Chapeau MadVersion: 16.1.2

App Not OpeningSomething is wrong with the app. No longer opening in iOS. Only IMDb not the pro. Why?.CartiervilleVersion: 16.1.2

New update is terribleThe new update is so glitchy and terrible- I gave it a few weeks because I thought they would fix it, but it’s so frustrating to use now. I wish I could go back to the old one..Celia Castle-CarmenVersion: 15.13.1

Taking moneyEvery subscription year I get charged full price on my credit card as if I’m not a union member and every year I have to cancel what they automatically did WITHOUT reminding me or getting my permission to charge that and then renew with entering the code as we get our union member discount… this year they charged 231 USD and then only gave back 202 USD (and blame the exchange rate for my loss every year) so that missing money is basically stolen and I have to report it. Please give the $231usd back as I did not authorize that. And they also say they won’t back pay me all the years that I’ve been a union member but had the union discount code and proof (as they pull the trick of renewing without warning and hope you don’t notice or remember to cancel membership and start back up with entering the code). Hard when we’ve been on strike for almost a year and being robbed more by our own IMDB which should be supporting and protecting us and our cause and funds as a peaceful community:)! Please help support team, cheers..MedicEFRVersion: 3.1.4

Please fixApp stopped working and no longer opens..MountrrealerVersion: 3.1.1

Login HellWhen signing into the app via Amazon, a pop up window opens the Amazon website for login. After successful login, it says it cannot continue because cookies aren’t enabled. No help, no suggestion, just tells me to leave pretty much. I go to “app support” and try and write for help but it requires an IMDb account (not Amazon) so I can’t even sign in there to launch a complaint! What gives!?.NathanialtannenbaumVersion: 3.0.1

Taking moneyI unsubscribed and they are still taking money from my card. I’ve been unsubscribed awhile ago and they are still taking money. NOT HAPPY..Kate0013Version: 3.0.1

Poor login process and many bugsSeems like there are many bugs with both the website and the app - login process is very poor and the process to add info and photos is also very poor.SJL1239Version: 1.7

App is not working !!!!!!!!!The app won’t let me sign in. It lees giving me this internet access error, even with an updated iOS and restarting and reinstalling and good internet access. Something is wrong. I can’t update my photos and I just renewed my subscription! So frustrating.PheroineVersion: 3.1.1

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