My Health Net CA Customer Service

My Health Net CA Positive Reviews

GreatI really love this healthcare. If it wasn’t for this healthcare I don’t know what my husband and I would have done. He was in hospitals good last two months with a pancreatic pseudo cyst that was big as two new born baby heads they had to do surgery. I tell you the only bills we receive was the small one like 20 dollars and one large one for 7000 ambulance ride☹️.Wanda2qVersion: 3.0

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My Health Net CA Negative Reviews

CfaloriHealthNet Health care in California is an outright joke and this app is the epitome of one of THE worst jokes a service company can play on its customer. I’m in complete agreement with the previous reviewer in that not only have they not migrated their customers login info from the 2017 system into their “new systems”, the new app doesn’t even open on any of our familie’s devices. We’ve gone so far as to uninstall and reinstall the new app three times since the new year in hopes there would be improvement updates and it still just does not work. The web portal is just as backward. The new group ID’s HN issued to our family for 2018 have caused nothing but confusion to not only our physicians, dentists and pharmacists, HN’s customer service ( and I use that term loosely) people are acting like keystone cops to try to navigate this quagmire. It is nothing short of chaos when contacting them for answers. Without exaggeration I can get as many different answers as calls put in to the system for the same exact question. I would like to see the top tier executives brought to DC to answer for their incompetence. They have to be aware of the problem, don’t they? If you have been experiencing the same difficulties please, please write a review. Let them know how you feel about the service. Thanks.Cfalo711Version: 2.1.2

Worst app EVERSeriously, two years ago someone said this app is a joke and doesn’t open on anything.... and still 24 months later it isn’t resolved. That says how much they really care about customer service. Complete joke and to call them about it is even worse - dropped calls, I donate hold times... when I signed up they were extremely accommodating and helpful, now that I am locked in and paying money monthly (way over charging too for the crap silver “obummer marketplace plan”) they could care less about providing service. Plan for this app to sort of function correctly about 2% of the time and after that 98% it’s a blank white screen with their logo and then nothing more..... DON’T BOTHER DOWNLOADING IT. Log in online instead and pray that works..... And Health Net, how about you get some tech department on fixing this app to actually do what it was intended to do - for all the money you are taking in from your customers.......Kcsterling007Version: 2.1.2

RidiculousLike others said already, this app is a joke. In fact, the whole company is a joke. You wait A MONTH to get a piece of plastic with four numbers you could easily get electronically in an instant. The website is a complete junkyard of ill-built databases. The customer service is a monument to sheer incompetence. Your employer might list this as a “benefit”, but it’s actually a malus and one should keep that in mind. Now, the app. Opens up in Spanish — no option to change it. It prompts you to create an account: for that you either provide last four of SSN (ahah, no sorry) or your Member ID that THEY provide. Well, the ID contains letters but the app only accepts numbers. So, completely useless. Like the company. Just hope not to get ill or sick..IuscaracasVersion: 2.1.2

Absolutely RidiculousYou download to have quick access, but the app doesn’t give you access. Then you call member services and the person has absolutely no clue how to help. You then ask for technical support and she tells you they have no direct number to call. Then proceeds to tell you that you have access online (which I know because I told her!). I ask her what app I was supposed to download because this one says California. She says that this is it. I am officially annoyed. So member services: No clue. Tech support: Non-existent. Application: Non-functioning. I never write reviews, but this took the cake! 😡.MiameraVersion: 2.3.1

UselessJust signed on with Health Net and their letter says to use an online system of the computer. Of course, I go to the App Store to see if they have something for the iPhone. Had two objectives: 1. Sign up for Autopay and 2. Find my doctor. I’m clicking on find my doctor a tiny little dialog box pops up. I type in the city and my doctors name and nothing comes up and then I decided to have no filters except the city and still no doctors come up. So I give up and move onto auto pay, and the menus just have you go in a loop that goes nowhere. Complete fail HealthNet!.DjekxbekfndVersion: 3.0

UselessUseless….as expected. But no surprises here, because basically all of Healthnet’s online infrastructure seems like it was created in 2005. This app basically shows your name and member id, and that’s it…nothing about coverages, nothing about usage, and the option to pay your bill says “blocked”. I was hoping the app would be slightly less cumbersome than their online portal that always makes me login and “email verify” myself twice. Covered CA should really have stricter scrutiny for health providers when it comes to their online/app access and usability..Aa_reddVersion: 3.2.2

So many bugsI downloaded this app to help me with my health care needs instead of going to the site to pay my bill or see who my doctor is. First, it kept giving me issues logging in and would undo any typing I did. By the time I got that to work, all I got was a greyed out loading screen. Years ago, I called customer service about the app and they did not even know there was an app. That just goes to show how much of a waste of time it is if the people that work there have no clue about it..AMS1124Version: 2.3.3

HorribleThis app is by far one of the worst I have seen. It seems like no tested to see if it can actually be used. On an iPhone, the contents don’t fit the screen, the buttons are outside of the screen boundary, and the content moves around as it’s continually loading and unloading. I don’t know how this app was approved to be placed on the App Store. This app doesn’t even deserve a single star. We chose a HealthNet PPO plan thinking that the service will be better. Unfortunately, the service, choice of doctors, and most everything else has been equivalent to an HMO, or perhaps a bit worse..Alex McHammonVersion: 2.1.2

Might literally be the death of meAs others have noted, the app doesn’t even open. With such a long stream of complaints about this issue, you would think the company would take some action to resolve this. Or at least respond. But this is what we should expect from a health insurance provider which routinely denies necessary coverage and often will inform doctor’s that coverage has been cancelled even when it hasn’t. I have been trying to address a possible cancerous growth for over a year and I only just last week was able to get it biopsied. A disease in which early detection and fast action are literally life or death issues - and I have had to call multiple times to get each one of the doctor referred tests and procedures approved. This app is essentially kicking all Health Net CA customers while we’re already down..MetaMotivationVersion: 2.1.2

Useless. Only for California??If I could post a picture here it would be the screen snapshot of the app showing a ‘please wait’ spinning wheel that comes up and never goes away when I launch the app from this pathetic excuse of a company. All 1 star reviews, I wonder why. About time to Lookup the C -Level staff and listing of the Board members and start making their lives as difficult as they make ours!!! Where’s the app for states other than California??? What a terrible excuse of a company..U91514032Version: 3.1

Still not fixed.Unable to log in, continue to have issues. I can’t believe in this time and age they haven’t resolved the problems with this app. It’s useless just taking up space on my phone. Something as simple as logging in to get basic information is giving me a headache, unacceptable please do better. I pay for a service that you expect me to pay for on time and you should be held accountable for providing an application that works..RamosmoniVersion: 2.3.1

The App and website is uselessI am so disappointed. I have been a memeber sunce 2017 and they changed all my id information but never updated the website or the app with that information. I had to find out from my pharmcy and when I called healthnet. They told me to take a pen and write it down. My New id card was never mailed to me and I had to request it through the phone call. The app and new website still have the invalid old data which is useless. They charge me so much and their service is terrible..SHABSVersion: 2.1.2

Can never log in nor speak clear EnglishThis is the worst app for healthcare, not to mention the worst health care insurance company. They’re located in the Philippines they have no understanding of how medicine works in the United States. They’re constantly apologizing for the inconvenience. The funny thing is I can access my payment portion in the app but I cannot access my provider or benefits. It’s very frustrating to talk to someone and have them constantly apologize for the inconvenience and they cannot speak fluent English..AnnL29Version: 2.3.1

I wish I could give negative starsWorst app I’ve ever downloaded. I just had to switch over to Ambetter and their app doesn’t give me much confidence in their ability to provide help when needed. Hopefully their in-house management is better than their technical services. Not only does the app have SEVERAL glitches but it also requires you to sign in every single time you open it. It’s basically a glorified shortcut to their website..Dunnch93Version: 2.3.3

Completely worthlessSupposedly updated just a couple days ago but yet, no change in the fact it doesn’t work and hasn’t worked for years. Can’t wait to get this year of crap coverage behind me. Happy for those who get good coverage elsewhere for a fraction of what I pay but for almost $1700 a month for 2 healthy people, you’d think that at least the app would function..TwicebarrelVersion: 2.3.1

App never worksI have tried to open my account on my laptop and my phone. Neither one works. I called the number on the app and that customer service doesn’t handle our coverage. Why would you put the wrong customer service number on your app??? And the insurance card customer service info is incorrect also. This app is horrible. So sad that this is our only choice..@&$))((:Version: 2.3.2

Disappointing and IrrelevantThis is a huge corporation with big budgets and you can’t get IT to put together a decent app for members? Please! Our member services calls get answered by people who don’t understand insurance and we’re better off doing things on our own. In today’s world, being mobile is crucial. Step it up already! How can you have such a bare bones joke of an app?! It’s absolutely useless..IceWolfXVersion: 3.1

Use Website InsteadThis app is literally worthless. I thought it might have some value, but I was wrong and should have listened to other reviews. The website allowed me to save my insurance card to Apple Wallet when the app wouldn’t. Dev team: I’m sure this isn’t your fault, but try to get the business to let you add at least the same functionality as the website..EsdiusVersion: 3.0

Seriously?This app is NOT working! We live in an age where everything we do is basically on some sort of mobile device. To NOT be able to navigate my health care info on my phone is just plain Stone Age! Where are all the tech savvy IT ppl who can put together a simple app that’s easy to navigate? I’m a little worried now that I switched from Sharp health care to HealthNet. I hope this doesn’t say anything about the health care Health Net provides!.🐣❤️Version: 2.1.2

Piece of crap appThis app is 100% useless. Everytime I try to login I get error messages even after I reset the password. No matter what doesn’t work. Then you try to call customer support and I think a glass of lemonade was smarter than this person who had no idea about the app. If I could give them a zero I would. Been trying to login for hours now..EvenSteven 2Version: 2.3.4

App Does Not FunctionAfter I entered my credentials to login the app just continues to load but never makes it past the loading screen. The loading circle just continues to spin with no response. There are countless 1 start reviews here stating the same issue yet the app still doesn’t function properly. Fix the app or remove it from the App Store..Painted DaisyVersion: 2.3.3

😩I don’t know how I feel about this at first before I downloaded the app it let me on I looked at everything but then I went to download it and I logged in an everything and then the app blocked me I wasn’t even on the app for 5 mins when I downloaded it when it had blocked me!! After all this I’m kind of scared to go and use this insurance at the doctors!!.Rollingstone.101Version: 3.1

Joke of an appLol I don’t know why I even tried to download after seeing its one star review and the stretched out logo as it opens up. After putting in my log-in info all I got was the loading circle. I actually put my phone down to wait and finished a whole 20 minute episode of Seinfeld. Still same loading circle. I’m deleting this app immediately..Submit_reviewVersion: 2.3.3

Not Useful At AllHow do you take one of the most complicated most complicated items in any US citizens life like health insurance and make it worse? Give them this app. It is completely useless an absolute joke as any type of assistance. Even the payment function is not working properly which is the one thing I thing they would get right.BCGregoryVersion: 2.3.3

Stealing money and lying about itI’ve check my bank account of September and it showed that I’ve paid for the month. Now there saying that I owe money still for October and again I’ve checked my bank account again it shows I’ve already paid for October . Ambetter do you what your doing is fraud and theft. Fraud is a federal law and theft is state law . Both carry’s 50 to life in prison..AdmrialVersion: 2.3.0

The app doesn’t open.This is a terrible app and looking at reviews it seems the company isn’t doing anything to fix the issue. It opens only to a white screen. I close it out and reopen to nothing. Very unprofessional. This issue has apparently been going on for a long time and the company has been complained to. I am not happy about this and hope they can fix the problem. SOON.SuzioliveVersion: 2.1.2

Worst app ever award?Literally the worst app I have ever encountered. It would be 0/5 stars if possible. Basically every useful function is formatted as a desktop browser window. There is exactly one usable page, which is viewing what your primary care doctor’s name. That’s it. Seriously considering changing my insurance based on the app alone..Collipark Nate DoggVersion: 2.3.2

No technical supportRepeated calls to any number I can find on the Ambetter website never results in finding someone who knows anything about the app. The last person I contacted said it clearly “didn’t even know we had an app”. The most basic function, logging in, does not work..Stewart324Version: 2.3.0

WorstCan login on the desktop with no issues but unfortunately any combo I use for verification on the app tells me there is no match found. Not sure how I can see a whole dashboard of options on the desktop and nothing on the app. Totally worthless. Will be deleting this app immediately..BbschoneckVersion: 2.3.0

AmbetterYou Guys started off ok at first! Now suddenly your pages are coming up blank! Whenever i gonin to tey to make a payment to pay my bill I CAN’T!! Not showing me where the option is for payment, and when YOU SLIDE TO CERTAIN PAGES IT’S Blank!! Fix all Bugs IV’E INSTALLED and UN-INSTALLED 3 TIMES! Still NO CHANGE!! Please FIX IMMEDIATELY!!.S. SnappaVersion: 3.0

Very Bad App 👎🏼Please, You guys do a better job with this app is not working at all. This is app does not have anything I don’t even know why they created a app like this because this not help in nothing al user like me. Or choose to recreate this app so the user can have a better understanding about the health insurance with the app..Ivette1978Version: 2.3.3

PickingThis App is a nightmare,I wasn’t able to make my payment on time,before it was so easy to make a payment on line,doesn’t recognize my account number or date of birth,can’t recover my account because doesn’t recognize my email either,very frustrating!.Pickich10Version: 2.3.0

What did I expectSays it updated minor glitches 6 days ago. Guess accessing the app wasn't one of them. Guess you get what you pay for. They also upped my monthly premium without notifying me. Good thing I prepaid and there was extra in my acct. hoping NOT to need this ins. group in the near future!!.GypzyZVersion: 2.3.4

Useless appFrustrating, useless, not helpful, hanging Cant find right information cannot do payments and many times cant log into my profile and keep saying my data doesn’t match. they need to work hard on updating it..SaabqnetVersion: 3.1

I wish giving minus 5 starsThe app quality it reflects the health plan: garbage! The network provider on their website is outdated. I was hoping in the app would be updated but its worse. Its not possible even search for it, seriously?! Based on the reviews seems anybody cares....TracajazinhoVersion: 2.3.3

Does Not WorkYou can’t log into your account. Just one of many problems with this insurance company. They’re websites and, now, this app has not worked at all. We may wonder if this company is even in business anymore. All they’re doing now is just robbing their clients’ money every month, let alone their health..ElchamberVersion: 2.1.2

Atrocious appThis is a horrible app that the company should be ashamed of. It has not been updated in several months. Successfully logging in is a real challenge and only very basic actions are available. I’m at a loss as to why the company would this is acceptable in any way..CammysixxVersion: 2.3.3

Worst App in Healthcare (Maybe the World)Why would a company launch an app this terrible? Absolutely bad for branding but even worse for the costumer. I hope all C-Level leadership has had their bonuses pulled for the last 5 years and ongoing until fixed. Shameful..Sandwich467422Version: 3.1

Totally nonfunctionalThis app won't even open--on any device. Never has. Useless and incredibly frustrating waste of my time and energy trying to make it work. Shame on you, HealthNet. You should be doing better..LumdusolVersion: 2.3.4

Rubbish appIf I can give negative star, I would give -5 stars. They changed my subscriber ID since 2018 but never informed me until I went to a hospital and they told me my account was inactive. I called CS and they told me my new ID. But when I finally logged in this new rubbish app and got my I D card, it’s still my old ID. How stupid it is..123 angry birdVersion: 2.1.2

Not workingThis app does not work and neither in the browser. This app is untrustworthy because it makes me feel as if it collects data and my personal medical information. Please do something about this. No one at ambetter is replying to anything.SheTrending.Version: 2.3.3

App doesn’t work, just like my coverage.Just got my card finally 4 months after having coverage. Can’t even make changes to my account because app doesn’t launch. It shows the logo and then hangs at that point until I force quit it..JustJimTVVersion: 2.1.2

Completely UselessSo should have read the reviews before I downloaded. At least it’s free. The only thing I am able to view on the app is my name. THAT’S IT. Not my PCP, not my insurance card, not appointments… just my name. Why even bother having an app?.BreezeVZVersion: 3.1.1

Does not workI can’t even get past the log in screen. That is IF and when the app decides to get past the splash screen which it seems to get stuck on most of the time. How a company can’t even get the most of basic functions to work is beyond me..Lemontree2004Version: 2.1.2

Doesn’t workI can’t even login to my account. I’ve tried multiple times over several days and it doesn’t work. Nor does it have a place to report such issues..AmdalkeVersion: 2.3.3

APP Fails to OpenNew Ambetter customer for 2023. I’ve downloaded the app on my iPhone and iPad. With both devices, the app never opens; it just continues to show the downloading circle, actively moving, but times out. As it is, I cannot use the app..Fly Fshr GrlVersion: 2.3.3

Horrible!Horrible app! What’s the point of having an app that won’t even open? I’ve deleted and redownloaded multiple times-still nothing. I get a message saying to report the error but HOW if the app never even opens!?!.Angelhrt99Version: 2.3.3

Dumpster fireThe ap doesn’t even load. Just opens to a never ending white screen despite uninstall reinstall and confirming my device’s software is up to date. Looks like everyone has the same issue..KdskovVersion: 2.1.2

Not workingBasically it doesn’t allow to login. Calling to ambetter member services doesn’t help either, I called 5 times, nobody knows why the app doesn’t work, they have no tech support number either.DritmiVersion: 2.3.0

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