Health Insurance Portal Customer Service

Health Insurance Portal Positive Reviews

Amazing Health Insurance App!This app has been a lifesaver! It's incredibly user-friendly, and I love how easy it is to find my policy details, access my insurance card, and even file claims right from my phone. The interface is clean and intuitive, and the real-time updates on claims processing are super helpful. The virtual care options and provider search feature are fantastic—everything is right at my fingertips. I also appreciate the wellness tips and resources included in the app. It makes managing my health insurance stress-free and convenient. Highly recommended for anyone who wants to streamline their health insurance experience. Great job to the developers! 👏.AB NathVersion: 1.24.1231

Does very well for what it is supposed to..Incredibly user-friendly, with all the essential information neatly organized in one place. Like the doctor find feature. Very convenient !.AcimmadiVersion: 1.25.0123

Wayyy Better than the old AppApp is way better than the former app. It’s easier to navigate and easier to sign in & view card. Can finally add my kids cards to my apple wallet.Georgina G.Version: 1.26.0324

It doesn’t workIt doesn’t load. It just keeps spinning saying Loading. Did everything and it still doesn’t work..KayCee407Version: 1.25.1223

Patient portalThe new patient portal is really good, I love how I have my kids member ID and card at all times and I can see what providers are In Network. As well as changing providers if needed.Gooseneck27Version: 1.26.0324

Children’s Medical Services in the appAre you going to put CMS health plan in this app in the app in February.N/AN134Version: 1.26.0127

:/When it does works it’s amazing and convenient. When it doesn’t and constantly closes it self not so much..Crazyfam99Version: 1.25.1010

HelpfulHelpful so far, just started..Katie G. HillmanVersion: 1.26.0324

AmazingHelpful and straightforward..LSJ25!Version: 1.26.0526

App crashesApp always crashes as soon as I try to add my card to apple wallet.Nasim313Version: 1.25.1210

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Health Insurance Portal Negative Reviews

Worst app everI’m giving it one star because as someone, especially who is blind myself and rely on accessibility, I tested the app and found out that it’s not accessible. Honestly the worst app ever Issue and difficulty: drag and drop down is not going to work for me to select my state. The best solution is to provide the dropdown menu that is easy to select the states. Example accessible alternative: comboboxes are better. Because I’m not able to use the app I’ll have to go back to old way..Erfan Jazizadeh KarimiVersion: 1.26.0414

Doesn’t loadInstalled it logged in and it just kept saying loading but never loaded. Tried uninstalling it and reinstalling but still didn’t load. Checked for updates and none were available. Messaged them to have tech support correct the issue and awaiting response..Jenn2184Version: 1.25.1223

Please fix it!I was sent a message to install this app today and I was able to sign in easily, but now the app won't load at all! It just says "Loading Please Wait" Update: Now app loads after new update, but view member ID button is not working and also add to Apple Wallet is not working!.FhttypattyVersion: 1.25.1210

Constantly shuts offThis app is constantly closing its self. I’ve been able to use it maybe 3-4 times since I downloaded it. If it wasn’t related to my insurance I would’ve already removed it..Gom571Version: 1.25.0813

Won’t loadI have never been able to open the app since downloading. Have deleted & reinstalled, Cleared cache, restarted - all several times. Can not get it to load and the old app is not longer available..ViolentizationVersion: 1.25.1223

HelpI can’t login in like I can’t get past the choose state page without it says contact your administrator or something and then I got to login once and then says page won’t load I can’t get through anything.ChantelleshayVersion: 1.26.0324

Nothing for my policy is correctThe only thing that stays up to date is my dependents names and member ids. I can’t add one of my kids no matter how many times I have called. The rewards section doesn’t up date like it was..Mrs.SLVersion: 1.26.0506

TerribleI have tried and tried to login and all it does is buffers out saying “Loading please wait” and there’s no passing that screen. You can’t get into that app whatsoever… horrible 😔.Laceyy22Version: 1.26.0113

Did not think it could get worser... it got worserrrThis app is rather useless.. it glitches and tells me I don't have a PCP after every 2-4 uses. Very little actual information in the app at all. Laughable..404 Out Of NicknamesVersion: 1.26.0526

It doesn’t workThe website and the app are useless. Every time I login it asks me to link my sunshine health, I’ve done it so many times and at this point I just don’t care anymore ..Ra'kiahVersion: 1.25.0813

Circle of deathIt won’t load anything. Just says loading please wait. This is after it told me I could log in..Na'KeaVersion: 1.26.0414

Over itJust downloaded and all the info is wrong.. these are billion dollar corporations.. you would think they would get it right..BxJessVersion: 1.25.0430

CrashesThe app keeps crashing on me. Every time I try to login, it automatically crashes.Beebs2187Version: 1.25.1010

This app is messing upI called myself trying to login in my account and changing the password yall need to fix this app asap.Babyju96Version: 1.26.0414

Doesn’t workOnes you click sign in the app closes.Emmak82Version: 1.25.1126

I appreciate it when it worksThe app logs you out after a few minutes of inactivity, then on attempt to login you receive a "loading please wait" screen. This is not fixed by closing the app and reopening.Jeem58883Version: 1.26.0609

It’s not accessibleI tried to download the App 2x it doesn’t work!.GramcatgVersion: 1.26.0506

Damaged AppFind a smart person to work on it.Julian M.R.Version: 1.26.0609

New appThis new app doesn’t work in Louisiana.Honeyof9Version: 1.26.0414

No doctorsMy granddaughter.Sunshine/NFPVersion: 1.25.1223

Doesn’t workI’ve been trying to get into my account since April 1st. The website won’t load when I log in and says their webpage is basically broken. I tried the app and it won’t let me log in either, as soon as it puts my username in it says I have to contact an administrator or use their website. Which doesn’t work. I’m very frustrated , and I don’t make phone calls, so I’m not sure how I’m supposed to access my account when the app and website are both broken..AlexxfelldownVersion: 1.26.0324

Never ending loopThis is the most irritating app ever ! It’s a never ending loop of entering my password to get that verification out of my email and it just keeps going back-and-forth back-and-forth. I never can get into the damn thing..T0ka4everVersion: 1.26.0225

BrokenAfter every action, the app loads forever. Asks for password every time stating Face ID failed. Says no internet connection when there is..Daniel Springer (iOS Dev)Version: 1.26.0609

InconvenientCan’t even sign up.. won’t let me add the email wasted time to do it.Bagel0213Version: 1.26.0609

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