Caesars Sportsbook & Casino Customer Service

Caesars Sportsbook & Casino Positive Reviews

Great app but needs more deposit bonusThis app is great for sports betting to casino . Easy to navigate and plenty of ways to bet . It could add more SGP ( same game parlay ) but it does have different types that other sports betting and casino does not have . Withdraw and deposits are quick and easy and customer service is always on call . But like I just said . More types of no sweat bets or match deposit bonuses for existing loyal users . Or new … oh and I forgot to mention that you get points for betting lose or win and can use it for just about anything to buying gifts to placing more bets with the points. So try it out you won’t regret it . It also gives you little pop up warnings of the amount you have been playing so you control your limits . That’s why I gave it 5 stars . I would give 6 stars if it had more match deposits ..RickyLCVersion: 7.7.1

Love the book but the app is glitchyI can’t tell you how many time when I’m trying to out in a bet the app has to restart. It happen on my phone or iPad so I know it’s not my device. I have deleted the app and redownload it to see if that would help and it didn’t. I do like betting with Caesar’s and I love the rewards program they offer. But I honestly can’t do any research on games outside of the app without having to come back, log back in and re-add bets into the beta lip that disappeared. I don’t have this problem with fanduel, draftkings or any other betting app I’ve used but it almost seems as if I’m not aloud to leave the Caesars app and come back without having to login again and that is a problem. I would understand if it were many minutes outside the app but it happens if I go to another app for even 5 seconds than come back. It happens even while I’m still in the app trying to add bets to the betslip. It’s very annoying. Please make it to where I can use multiple apps at the same time with the Caesar app!!!! PLEASE MAKE THIS APP MORE STABLE!!!!!! It would make my betting experience so much better!!!! Pretty good app overall though. 3 stars until this issue gets resolved.Russ5tideVersion: 3.20.0

Sportsbook reviewI do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have this app. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least..Bbb777662Version: 3.2.1

Love this book for most part but very buggyLove winning money on this book as for some reason I have the best luck with all my bets placed here so maybe that’s why I’m bias in giving 4 stars…I use every book u can name in nys lol as far as I know at least and this is one of the more buggy ones! Constantly reloading and going back to main screen having to log back in sometimes unusable for hours at a time which doesn’t happen often but has happened multiple times. If this app would run more smooth without crashing and all the other little bugs it would be almost flawless. Also maybe take a page out of fan duel and draft kings book as far as markets go. Need more markets more things to bet on for each game… also love the addition of some of the leagues for hockey, basketball, soccer etc i know nys is behind the ball when it comes to gambling on certain foreign leagues and what not but it’s getting better and Caesar’s is one of the books that’s keeping up to date as far as this goes. Cmon Caesar’s a little tweaking here and there and we good!!!.Datkidtone00101Version: 3.22.0

So-so…..Some bets not defined clearly enough and the layout of the app is to keep you in the blind as far as any type of information on the game/match. I have to constantly switch between windows to get ANY type of info on the game. I see other sites that have live scores on each game on the page with all the games on it rather than having to click on each individual game. Still very very frustrated with how they word a bet in SGP with how they determine QB touchdowns and not. I bet that a qb would score a touchdown in a game which is exactly how it’s worded in the bet, “A player to score a touchdown,” and I lost my bet because he threw for it and didn’t rush for it and in the same game they made a Boost bet for the same qb to have a ‘rushing’ touchdown. Which that tells me if it’s rushing then they say rushing. I mean you mean to tell me that Tom Brady doesn’t have any of those touchdowns because he threw for them and didn’t run them in….. horse pucky! I got told to just deal with it and that’s it. No follow up and no reach out to see if a problem was resolved. Not looking for free handouts but some better explanation of bets would be nice..Jrockdeuce1Version: 3.6.0

Forget about earning the bonuses on video pokerI recently started playing on this app. I’m a video poker player, so I tend to play a lot to earn Caesar’s tier credits. Over the last two days I made deposits to get bonus cash to play with. So I got a $25 bonus, a $10 bonus, and another $25 bonus. So on the “black and gold” Caesar app this means I have to play each bonus 15x over to earn them in my balance. I just realized playing video poker on this app, I have to play the bonuses 50x over to earn them! That means for the $60 to count towards my balance I have to play $3,000 of wagers! Additionally, the bonuses gang up on you. So I can’t earn each one of them individually as I play (like earned the first 25, now work on the next 10), I have to play the full $3,000 for any of them to count. Ouch! I recommend finding other apps. UPDATE: Caesar’s recognized the situation and remedied it with cash back into my account based on a play structure. Very glad they did, upgrading to 4 stars..DAS126PAVersion: 3.19.0

The good and badThe Good I’m loving the new promotions and bonuses being given out since you guys merged with Caesars. A lot of options and you don’t have to officially opt in usually to be eligible for the promos. The free bets that you guys hand out are probably the best incentive out there in my opinion. The Bad You guys limit the parlay options way too much especially since you now offer same game parlays. It seems as though maybe 5-10% of parlay options are eligible. There’s no reason I shouldn’t be able to parlay a TD scorer and the first quarter line. Just my opinion but it drives me nuts. The only other thing I really am hoping you guys will eventually include is the 10 point teasers like some of other sites offer. This is not just me a lot of people really enjoy them as well and is a huge pit off from using your site. And would love to see a little quicker payout nowadays when I withdrawal my funds. Otherwise than those I really enjoy how you guys keep on improving your site..I Ate a Rye SeedVersion: 3.6.0

Best betting appI have seven different betting apps and would say the Caesars app is by far the best. The reason I say that is because the Caesars reward program treats you, like an Emperor! I have earned 5 free nights so far, received free dinners, been treated like a VIP (I am Diamond Plus tier) and the app is easy to use. What I enjoy is that there is NO betting limits! I am a heavy bettor and wager on average $15,000 per bet and I have NEVER been denied the wager! The odds are very fair also. The live betting is awesome and is one of the better ones out there. FanDuel is my second choice because of the wide spreads that they allow, but if you don’t care about that, then stick to Caesars and build up your points and go enjoy yourself at any of their locations…..even Paradise Island or Abu Dhabi. This is my preferred betting app….trust me, it’s what I do for a living..ZxxxxxxzcxVersion: 3.24.1

LOVE THE UPDATED APP!!!I used to envy my family out East that could use FanDuel and DraftKings because their app had so may betting options that I didn’t have, quick bet parlays, etc! Caesar’s updated app now has all this and more! Plus, they seem to have fixed their Location Unknown issue (it would allow me to get my parlay up and ready to bet but when I tried to submit the bet, it error’s out with a location unknown error! I had to restart my phone, sometimes several times, just to put a bet through! This has gone away!!! My biggest complaint is that being in Vegas, I don’t get the Cash out option in my Parlays! My family members in Massachusetts with Caesar’s app do! We can place the exact same parlay and when 2 of 4 games win, they have the cash out option but I do not!!!.RedheamaVersion: 7.4.2

Glitch?Hello I have been playing on here just over a month. And have used a few time’s Alternative lines or Alternative spread. But just yesterday there is no option anymore to use this feature on the app. I am just wondering if it could be a glitch or did they take out this feature? Other than that the app works pretty good. Has all the features it should and it has been fun playing. New users get 1,000 credits and 1,000 tier credits. So you can use those on hotels, travel etc. which is nice, but you would need a lot of them. Because I believe 1,000 is only $10. Maybe its 100. I don’t know, there wasn't a thing like that when I joined. So i only have 17 credits lol. But I think it is worth it. I have played on draft-kings and fan-duel. But I prefer this one..LadyofthestarVersion: 3.23.0

It’s goodKinda laggy but at least it’s able to run like a normal Sportsbook. Wouldn’t recommend entirely, however, lots of boosts if you like playing for fun.Xhqy987Version: 3.28.3

Fun for the whole familyIt is so clean and easy to use.Jammin outVersion: 3.30.0

Cash outI’d give it a 5 stars but it never lets me cash out my bets & I’m not sure why.Tkordell97Version: 7.15.0

BonusGot bonus offer after a while bonus offers should be offered more often and better amount..Mkv0880Version: 7.11.0

Great bookReally like their book and customer service is excellent.JjjohnnyDavisVersion: 3.30.0

Caesar’s Sportsbook , everything you needGreat site ! Easy to access and very secure . Caesar’s Sportsbook in Ontario is the app I have been waiting for !Well organized site , fair odds and great service from the Caesar’s team , thank you.Celt -BhoyVersion: 3.30.0

Please add portrait view for iPadJust okay… but adding portrait view would be one small improvement that would make a big difference (to me, at least). Is this in the works?.YYZCdnVersion: 3.30.0

One, if not the bestI have tested a lot of sports book sites. This one, far exceeds expectations. By far the easiest and user friendly out there. Super fast pats out. Interact says 30mins to get your money up to hour. Never received it in that time frame so took it back and won a lot more :) true story. I would recommend this sport book in a heart beat. The odds, really good and are competitive. Good luck, Have fun, 444.The Bookie DestroyerVersion: 3.30.0

Loving itJust found out Caesars Sportbook is available I. Ontario …. I can get my bets in I can earn rewards …I’m Booked at Caesars in LV in September and I get to keep collecting rewards and points and special offers at home and away … very excited about this!!!!.Miraculous CowgirlVersion: 3.29.0

Use Friendly site, good oddsGood site , verification process took a bit time , odds are just ok as other sites , I like user friendly experience while navigating sites and especially bigger brand.Rajulita02Version: 3.28.3

GreatGreat sportsbook app and promotions.KBreezy416Version: 3.27.1

SetupI love the look and betting style.Prescod17Version: 3.27.1

Caesar sports bookI’ve tried all the web sites in Ontario Hands down the best paying slots and great sports book Good job!!.Marcel the kidVersion: 3.27.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.46.0

Caesars Sportsbook & Casino Negative Reviews

The algorithm works poorly and clearly to your disadvantageCompared to other sports betting apps this is much slower. That’s mainly why I used it cause they were too stuck in the Stone Age to be able to update live bets on time so you could lock in a bet on an obscure sport before they could update it appropriately. I don’t argue the house should be able to update in live time, I do however hate their new solution for this. Now when I’m trying to build a live spread parlay the app continually crashes or just gives me nonsense error messages and I have to clear my entire parlay and start remaking it, which can be very tedious with this app’s early 2000’s looking UI. Now it’s set up such that if the odds aren’t accurate (for example when you, the player, see a good bet) the app locks it down to adjust it over the course of multiple minutes (something that can be critical when trying to live bet on sports) and they therefore crash your parlays and more often than not the whole app. It essentially makes it so that when a big play happens or odds are miscalculated, they block you from capitalizing on that. Plus they don’t give any free perks, use draft kings lol or bet 365, either one is substantially better than these cheats. And look we all know these betting apps are scams, I’m just saying this one is more poorly made and has now abused its power to overcome the obstacle rather than just building a good application..Cough a left nutVersion: 7.7.3

Worst costumer service I ever experienced 😡They false advertise on the cash out option…I betted on two college games and the moment I placed my bet both games where locked and I ended up getting a error message stating the events are no longer available I went to mgm to see if they had the same problem but no they didn’t I could actually see the game playing..going forward my team was winning for the first half which at that point I should of got gotten a huge cash out…before game started my team was favorite to lose +2500 I betted 50 dollars so me winning the first half if I ended up getting a cash out I would at that point cashed out I knew at some point maybe it would had been a close game so that’s why I decided to try to cash out while I was winning but no cash out at all from the beginning to end😡 I called Costumer service and I spoke with a ladie that didn’t even know what she was doing or know what to do at one point she even told me I don’t what to do and so she try and say that some games don’t have a cash out option when I had asked for my refund so I asked her how would I know that certain games don’t have a cash out option when the dont even tell you….it defeats the purpose I would had never used this app if there’s no cash out option on some games if you ask me this is the worst experience ever please I don’t recommend cause they will Rob you blind smh.L0so2k17Version: 3.21.0

Use a Different Sportsbook AppI have found this app to continuously give me issues when placing a same game parlay where the bet cannot be placed for some phantom reason all of the sudden. Usually if one of the legs is suspended the individual leg will say so and you can remove it, or if the odds change you can accept the change and place the bet. Far too often you are just told the bet can’t be made because some selections cannot be combined, without any further explanation and when the bets are clearly ok to be combined (not picking one player to do 4 different things or something). It is hard enough to hit a parlay, but when you cook one up and this happens just before a contest starts so you’re unable to get it in, and then come to find out the parlay would have actually hit, it is incredibly frustrating. This issue was clearly a bug in their app as the app itself even crashed and booted me out. I definitely am using the most updated version of the app and my internet connection is both strong and secure. Customer service wouldn’t help me, instead they told me I should have deleted and redownloaded the app. Caesar’s does offer some nice NBA bet types that others don’t, but the bugs in the app are not worth the frustration. Do yourself a favor and stay away from this app for your sports betting..TheGuvna34Version: 3.24.1

Stay awayI’ve used a number of different Sportsbooks and by far this one stands out as one of the worst. I have never left a review for any app (that I’m aware of) but I felt the need to do so here. The app is glitchy for one and placing a parlay with multiple legs during a live game is the equivalent of just burning money. This however I can live with, what is unacceptable is having your account permanently closed after winning money. No I did not do anything shady, yes I contacted support and was told it “was a business decision” nothing more. Customer service seemed confused and would give me the run around constantly “we will call you back or email you in an hour” just to be ghosted for multiple days and have to start the process over again. Finally when I did get to someone they told me that my account was closed (I asked why) they had no answers besides it was a business decision. I will say they did say I could receive my money in a check form but that it could take 6-8 weeks. If you want a good sports book STAY AWAY. If you think I’m the only one this has happened to or think I’m being unreasonable please do your research, their are countless examples of why this Sportsbook isn’t as popular as the others, look at Reddit, Google, etc. You’ll see them littered with examples as to why you should find another Sportsbook..Aldricht16Version: 7.10.2

UnderdevelopedDo not use this app. It is not fully developed and their servers are not as robust as DraftKings. I enjoy live betting and boy I’ll tell ya, their systems cannot keep up when you try to load up a parlay of live games. DraftKings does this effortlessly. Caesars also chooses to suspend bets for the slightest reason. Ie: runner gets on base, pitcher behind in count, team up at halftime or intermission. It’s obvious they are waiting for the game to “settle” to a more predictable moment before adjusting odds. DraftKings software adjusts in the moment and will not freeze your parlay card. Customer support is extremely rude and condescending and tries to get you to reboot your system to end the chat. It’s clear that Caesar’s themselves do not oversee the quality or functionality of the app as all customer service reps seem to be from the Middle East. When I call Caesars to book a room, this isn’t the case and I sure am treated better. Besides functionality, DraftKings offers tons more ways to bet. Instead of just an over or under for points, you’ll have multiplen tiers you can choose from, some more or less aggressive. Daily rewards and profit boosts are much more robust as well. It’s clear Caesars just wanted to fatten their pockets a little more without doing the work that the other apps do. Nice try tho..DNR-Do Not RentVersion: 3.29.0

Was my favorite sportsbookI was a loyal customer for for several years. I recently ran into a situation with Caesers. I don’t like keeping a lot of money stashed in my betting account…..you’ll see why shortly. I made a bet that was credited as a win that actually lost. I think it was a player prop. I didn’t know that it lost just assumed that it hit because my account was credited. I then made another bet. Later on in the day I went to login to my account and I was told it was suspended and to contact customer service. At this time I was told about the bet payout that shouldn’t have been paid which resulted in my account becoming 30 dollars in the whole. I informed them that it was no problem and that I would pay it back. Here is where the problem is, Caesars refuses to let me login to my account to pay the bet back. I asked them for a way to pay it back. I was told I need to contact my financial institution??? I asked the customer service representative how exactly this would resolve the issue? Just call my bank and say “hey will you send Caesers 30 bucks.” So I once again asked how I can literally pay the 30 bucks…..literally said I WANT TO PAY YOU 30 DOLLARS, give me 1 way to make this possible!!! I was then told to contact my financial institution. Literally can’t make this up..Shame on cheatsVersion: 7.10.3

RiggedBlackjack is rigged so much it’s insane. It doesn’t pay out your winnings almost everytime you win 20 or more. And no lie anytime you get an ace and another card, (not blackjack) say a 6 and you hit it will give you a Jack king queen or 10 so you end up with the same number u had before you hit!! I’m not lying 100% of the over 20+ times I have had the hand of any thing Ace other than blackjack I get the same number dealt with a jack queen king or 10 card given. Not ONCE/ x1 have I received another card other than a ten count. with an Ace and 1-9 card!!!!!!!!! Total rip off and never can I get as many blackjacks as the dealer. If I do the dealer will get a blackjack in the same hand. Blackjack for dealer comes at least x5 in 15min. I complained to casino about my pay out not going thru and they asked for a photo so apparently I need to take photos of every hand I get so I have a before and after which is not appealing to play when you have to cover your winnings by snapshotting the entire time you play!!! Ridiculous. This app has a great review which is prob all sports book bets because idk what else could pay. Slots nothing blackjack rip off and nothing. Anytime ur up u loose it all again until ur back where u started before u won, that’s if u get ur winnings..Zhenel827Version: 3.15.0

App glitches They will never help you or give you the benefitThis app glitches and crashes all the time, just now I made a tennis bet for $275 to win $500. The app started showing double my bet that I had made 2 bets. I tried refreshing and closing it and then both were gone and my account was credited $300 right before the match ended and my bet won. I reach out and they gaslight you and don’t even respond correctly “Carlos” keeps saying. There was only 1 bet made. Not two. Then he tells me I cashed out there’s nothing they can do. And disconnects. I never cashed out. Their platform is buggy and they don’t take any responsibility they tell you that it’s your connection causing their software problems So they have a software malfunction and this is how they TELL you after their trash platform screws up. There is nothing you can do about it this is an actual response to this situation “Carlos: Thank you for holding I apologize for the delay, It seems that it was a cashout they confimied this to me, sorry. I understand your point trader look this up and it seems there was a cashout request by you, nothing we can do, Is there anything else I can assist you with? How sickening is that? They just wipe their hands clean of it and blame it on you.DreewweyyVersion: 4.3.3

Drastically unfair betting oddsI like the Game Tracker updates and bet progression additions (when they actually show up. They’re inconsistent). I do hate the fact that for sports games, you have to place a bet to watch the game. Like what more can you do to deter a better? Personally, if I can’t see the game to make an informed bet, then I’m not making the bet. SIMPLE. Whoever decided on this rule needs to be moved to another department, because it’s a dumb rule. Some of the betting lines are excessively high compared to other sportbook platforms. One platform may have a betting line at -500, then here comes Caesars with -3000 for the same line. This is probably the worst sportbook platform, but it’s usable if you have no other options. For football season the Caesars has absurd betting lines for similar lines. “Player A” expected 2.5 Receptions = -130. Same “Player A” Alt Line of 2 Receptions = -1100. They will drastically decrease line odds for a small .5 to decrease your payout if you win and decrease your chance of picking a line that increases your chance to win. Even if you pick the line, you won’t win much. Unless you’re betting thousands on that line, your winning payout would be less than $1. This creates a win win situation for the house. This Sportsbook should honestly be shut down..AvadoxVersion: 7.16.2

The worst sportsbook in historyJust plain out awful! 20x play through on bonus funds? Get out of here! Deposit funds and supposed to receive a bonus with it and didn’t get it? Good luck getting ahold of support! That is because there is no support to help you at all! I’ve called 10 different numbers all to get told nothing useful what so ever! Called their corporate number that was given to me after many failed attempts at any help. Guess what? No help at all, only more bad news. There is no customer support in wv so why even have a live chat option? It is said your support is available 7 days a week? Lies!! Emails were sent and none were answered or replied too. I tried picking another state on the live support to see if I could get any help that way and screenshotted the convo which basically was 3 responses and the customer service rep leaving the chat and not answering any of my questions. I waited 6 hours on live chat just to talk to this support only to get shut down instantly! You don’t accept my PayPal, or the 6 credit/debit cards I’ve tried. You are the worst sportsbook I have ever had to deal with. I will not return to your poor excuse for a sportsbook/casino!.ThomasfinchamVersion: 3.7.2

App Refuses to Withdraw my MoneyOnly had the app 3 days as of writing this and this app has a lot of issues. For starters it refuses to allow me to withdraw my winnings. I try the ACH transfer way and it refuses to work after entering in my routing/account number several times. I try to transfer the money via logging into my bank and the app uses this 3rd party called Trustly to do that and each time i log into my account successfully it takes me to a trustly page in the app asking for my work email to set up a demo of their services. There is no way to go back or proceed forward and I refuse to give my work email….and why they would think that was okay to ask is beyond me. Lastly their live support is terrible. I explained my issue and the person kept giving their scripted responses. I was being polite given the circumstance of not being able to get my money and the person just kept giving canned responses must have got upset because thats all they are likely trained to say and do the bare minimum and they just disconnected. So here I am now on Monday still trying to get my money out since Saturday. I will never use this app again after receiving my money..Jak3478Version: 3.12.1

Worst live betting option period.Last update makes live betting a lose-lose situation no matter what you do no live scores update and you’re routinely allowed to bet on options that have already lost. I have the best possible internet available, it’s not a connection issue, it’s a Caesars side issue. I have asked other bettors and they say the same thing. Steer clear of this app for live betting. Sports betting is a form of income for me. I pay extreme attention to each and every bet, their graders are constantly wrong with live bets, I always call when I have a dispute and they stand by their grade, even when they are WRONG. I spent almost 300k on sports bets last year with BETMGM and moved to Caesars for the rewards and variety of bets… it comes down to what you make money with, if you like the prop bets and live bets, Caesars has you covered as long as they get it right. I never had any incorrect grades at BETMGM or William Hill. However they never had detailed bets that allowed me to win with detailed knowledge. Ultimately I gave Caesars a one star review after they claimed they followed the final ruling according to the NFL, I found the final ruling from the NFL and they DID NOT HONOR THE NFL FINAL RULING..MaddmarloweVersion: 7.4.2

Terrible service, places duplicate bets, customer support doesn’t careI got this app because a rep approached me at a casino bar. I placed 2 bets and later tried to view them and it was either showing “no open bets” or the same bet was showing twice. Clearly I (or any sane person) would not have placed the SAME bet for the SAME amount minutes apart from each other. When I tried to live chat with support, two different people basically said “great, thanks for telling us. No refunds. anything else we can help with?” They also suggested I use a Chrome browser. I have no interest in using a browser when I’m sitting at a bar and there’s an app available. That should tell you right there that they know the app has issues. I am a developer. In my opinion, they put too much effort into the eye candy features and not enough into the actual betting part. Ask yourself if you’d rather have pretty live score updates or reliable betting when you’re spending your money. Top it off with live chat support that’s worse than an AI chat bot and you’ve got an experience that actually inspired me to write my very first app review. Don’t waste your time with this company..Oldrob2881Version: 1.3

The worst of the big sportsbooksIt’s honestly shocking how much Caesar’s advertises their sportsbook given that it doesn’t hold up at all compared to DraftKings and Fanduel. Significantly worse UI, fewer promos, significantly fewer options for SGPs, and worst of all, it’s riddled with bugs. I haven’t been able to place a bet for the last 24 hours now because they are experiencing technical issues. I also recently discovered a bug where adding additional legs to a parlay can sometimes *lowers* the total odds. And sometimes while creating a parlay, the app will just give you an error and wipe everything you had so you have to start over. Wait at least another year before even touching this sportsbook. Edit: I followed the advice of the developer response and filled out the online form, but when I clicked submit it took me to an error page that said: “We can't seem to find the page you're looking for. The page you requested could not be found. The link you followed may be broken or the page may have been removed.” So not only is the app broken but the form to tell them the app is broken is ALSO broken..Tanner033Version: 4.3.3

BE CAREFUL - Apps still bad just like the other appMy experience as a “VIP online member.” (Stopped playing at Caesar’s and switch to Borgata when they stopped the expedite withdrawal, why wait 3 days when I can wait 1 hour) decided to try this app today because I got an email a bit ago from a rep saying this app is better than the Caesar’s app because it’s updated and new but I think it’s because of the bad reviews on the other app because slot games still crash, can’t play a lot of games because it’ll just keep refreshing; kicks you out then refresh again over and over and if you do get in and place a bet it will only allow you to bet a few times then repeat cycle, constant location errors unless you pick the games that do work. Which are old games so it forces you to play old games and there is no issue with it kicking you out, rtp seems but could be because each load in starts a new rtp line, bonus’s I’ve hit no higher than 50x but already down a few hundred so still at a large loss. Hit 4 bonus; payed 2x each, same game, same session, then it ate the remaining balance..HR test takerVersion: 3.18.1

Do NOT Download!!I made a basketball bet using this app. When I made the bet it told me the game was at the end of the 3rd quarter. Shortly after making the bet, I found out the game was in fact NOT at the end of the 3rd quarter but the BEGINNING, Despite the app telling me otherwise. This lead to my bet losing and me losing all the money I placed on it that I work hard for because of a mistake on Ceasars’ behalf. When I reached out to their customer service chat (twice) I was told that their live time clocks are run by a 3rd party and due to their “house rules” I would not be refunded. When I asked where in the app I could find these “house rules” I was disconnected from the chat on BOTH OCCASIONS. I then called the customer service number, the guy put me on hold for 20 minutes to find there supposed rules and said he had emailed them to me (which I never received). When I asked to escalate the situation and speak to a manager, he said “they’re just gonna tell you the same thing I did.” The customer service is absolutely atrocious and I will NEVER use this app again and STRONGLY suggest none of you do either!!!!! RED FLAGS!!.MayarEG98Version: 7.10.2

GarbageFirst off the app constantly either freezes or crashes. The Face ID login even when enabled doesn’t work so you constantly have to input your login credentials (yes every single time) even if the app freezes and you close the app you aren’t still signed in when you open it right back up like most of the other Sportsbook apps. The worst feature though has to be the chat/support. Chat is the only way to get in touch with anyone and good luck there. It takes you out of the app entirely to a sketchy looking site when you’re asked by someone not even formulating correct English sentences to provide your name and last 4 of your SSN. Once you give over that sensitive information good luck getting any help. You can type a message and it’ll sit there for over 10 minutes before you even get a reply. Outside of the new signup bonus I won’t be using this app again until significant changes/improvements are made. There’s plenty of other Sportsbooks with much better apps and service to spend your money with..CveltreVersion: 3.18.1

GlitchyIf you are a gambler who places wagers before an event starts and you’re not really into live betting, it’s fine. But if you’re like me making live bets the way a day trader constantly buys and sells stocks, it’s awful. The odds are slow to change based on what’s happening in the game, and sometimes won’t change at all unless you log out and log back in. For example, let’s say the dodgers are up 2-0 and their ML odds show -600. Someone for the opposing team hits a 3 runs homer, dodgers are now down 3-2. The app will briefly show the new odds as dodgers +125 (as an example), however when you click to bet that +125, the app glitches and goes right back to -600. It’s horrible, and I’m starting to think management wants the app to perform this way to screw people. Not only that, but the “open bets” page where you go to view your cash out options is constantly buffering, making it difficult to see what’s going on. Honestly, the only reason I put up with all this is because of the hotel deals tied to my sports wagering. Otherwise, I would have switched to FanDuel a long time ago..MSM20192100Version: 7.10.2

RipoffTried to use the new member bonus but they refused to give me credit for the bet. I then contacted them by chat and they told me the bet would be credited within 24 hours. It never showed up so I contacted them again by chat and was told once again it would be credited to my account within 24 hours. Still did not show up so I called then, they then told me the bet was under review but they would send me an email within 24 hours. No email or bet was ever received from them . Finally called them again and spoke with a supervisor who said my bet was under review but they would send me a notice within 6 hours. They then said my bet did not qualify but as a courtesy they would give me a free $2 bet. My bet was for hundreds of dollars. Tried to call them again and left several messages but they will not call me back or contact me. I have withdrawn all the rest of my money. Never had any issues with DraftKings so I would recommend them to everyone. This app and company are trash- customer service is nonexistent- avoid this company like the plague!!!.Torch1986Version: 3.19.0

Not good, get DraftKingsThis app is so terrible it has forced me to leave an app review for the first time in my life, after being an iPhone user for over 10 years. I consistently get “connection error - try again” when trying to place bets whether on Wi-Fi or cellular connection. This has been an issue for weeks. So today I give up after trying 15+ times to place a bet on an NFL game. I decide to go to withdraw my funds and move to another app. Now it won’t let me withdraw and says my banking info or debit card info is incorrect. Tried 5+ times today and triple checked the numbers every time. It’s actually embarrassing that a company like Caesar’s could release an app that is so poorly optimized it cannot complete its main function, to accepts bets and bring revenue into the company. Is that not your main goal Caesar’s? Back to DraftKings I go, at least that app is easily remedied when it has net connection or location services issues. I’m sure I’ll end up on hold with Caesars customer service for hours in an attempt to get my funds withdrawn, wish me luck..Mikael1993Version: 4.3.4

Frequent app crashesUpdate: Caesars also makes up its own rules and doesn’t necessarily follow the results of the games it allows you to wager on apparently. The HOF game between the Texans and the Bears was shortened by weather. It was deemed a win for the Bears (who I bet on) by the league. But Caesars voided my bet anyway based on their “house rules.” If you choose to make bets here, be aware that Caesars may decide the outcome, regardless of the actual outcome. The welcome offer is an acquired taste. It’s really good for those who want to make a big first bet. The ongoing promotions are also solid. The main issue, and it’s a big one, is the app is super glitchy. It’s never worked great, but it’s getting worse. Last night I tried to use a parlay promotion but I was unable to get the bet in because the app kept crashing. Bet would have been a winner so it cost me $50. Customer support is also weak. They pretend to have live chat but it’s really a useless bot that can’t respond to specific queries. Disappointing, Caesars. As big a company as you are, you should be better..Pbm39Version: 7.13.2

Worst app there is no support at allNo customer service or support at all. App is decent but promos work sometimes and end randomly even though they say good until this date. Tried contacting support. Number is out of service. Emailed them, never gotten a response. The chat option has 20 people in line, took an hour and 40 minutes to chat with a guy. The site lags when typing painfully slow so had to exit the site just to type my message and copy and paste them back in the site. Worst customer service ever. Guy was short said promotions can be edited whenever. Asked if management could review or make an exception. He said no they can’t do anything and then sorry I don’t have a better answer. Ignored me asking to have management or someone reach out and just ended the chat. No help at all after an hour and 40 minutes. Once I use my free bets I’m deleting the app. Fanduel and DraftKings service are better have same odds just don’t have the random boost Caesars does but they limit the bet to max of $25 smh. I recommend betting elsewhere.MichaelmascolinoVersion: 3.3.0

DirtbagsTried to steal my money from me. Made an account with them and deposited my funds. Couldn’t log in to the account after my money was deposited. I went back and forth with their customer support department (they didn't let me speak to someone so it had to be through email) for weeks before they said i don’t have an account at all even though the money left my account already and went to them. They kept insisting i didn't have an account with them until i gave up and had to find another solution. Had to call my bank and file a claim for the money that apparently just disappeared. Couple weeks late i get a call from TRS recovery services saying i owe caesars money the money they took from me and claimed disappeared. I asked the guy how could i owe them money if according to Caesars i don’t have an account with them in the first place. This whole process lasted for months and all my friends send me news articles now every time Caesars violates another customer. Do yourself a favor and stay away from this company..KevyjsVersion: 3.22.0

Poor customer supportI’m currently working through a technical error with William Hills withdrawal/deposit system. On my first withdrawal there was a technical error on their side which caused the withdrawal to decline. Not a big deal. However, William Hills stance is that they put the fund’s back into my account. They didn’t, the funds were never put back into my account. My transactions list shows every deposit, bet, and my first attempted withdrawal; but no deposits from William Hill. I’ve been working with customer service for 3 weeks and have had no luck. They will not give me my money back. The most recent rep Danny Edwards is completely ignoring me at this point. All I’ve asked for is a screen shot or some sort of proof that the funds were put back into my account. They will not provide proof because they didn’t deposit the funds. All this for $100 dollars, it’s ridiculous. If you choose William Hill then good luck to you because their customer support is atrocious. There are plenty of other options such as Draft Kings or FanDuel Sportsbook. They have more betting options as well..Andywright1986Version: 2.13.0

Glitchy & crappy chat customer serviceWhen it works, it’s OK. When it doesn’t, forget it. Don’t count on bonuses… You can use them most of the time – but not all. I can still see a small bonus sitting in my account, has not been used, shows the expiration date. Shows ALL transactions. I kept getting more error messages when I tried to use it. Would not let me place any better at all, so obviously the bonus could not be used. It was not used. They are telling me it was. Guaranteed it was not. Still sitting there. I can see the transaction, the amount that was lost lol. The bonus was not included. It’s perfectly fine, there are way too many online betting apps, than to argue and waste time with crappy customer service. I honestly don’t even think that’s legal… Or maybe the rules don’t apply online? Lesson learned, shifting over to another service now. Do yourself a favor and don’t waste your time. Especially if they’re offering free bonuses..SofedupalreadyVersion: 3.30.0

Be careful with promotionsI was on Bally’s before where they offered promotions like deposit at least $20 and get $10 in bonus cash. So, when I deposit I always take “advantage” of their promos. Well, they do the same thing here except they will expire the casino bonus cash. I try reading as much as possible about the promos but had no idea they expire and just take the money away. I had $278 in my account one night, the next morning I had $20, and trust me, I’ve deposited a lot of MY money into the app. I was shocked because the other online casinos do not do this. Even though I used the promo I did win a good bit, but that was all gone. So, if you want to get fair promotions to start, this isn’t the app. I’d try Bally’s, have never had an issue. I really like this is app it’s just a shame $250 can get wiped away like that. Lastly, keep in mind, I have put a good amount of money in during my time, it’s not like I deposited $50 and got $300 in promotions..Lauran DVersion: 4.2.2

Shady Site- Unethical Gambling PracticesLooking for a site that allows you to lose a bet before it begin? Look no further. I made a simple in game wager on a player reaching base. Within a minute, my player had been pulled and would never receive an at bat. Disgusting part was- PLAYER still listed as option for a base. SITE REFUSED - to let a wager be placed on player not getting a base. (I tried to play there game at this point). Yet, wagers for a base functioned as normal. Contacted customer service, while going through this. They could have cared less. Customer service with Cesar’s is a whole other subject. -Agents have 0 power to do anything or won’t without a supervisor. -Supervisor (who have power)- give a window of 72 hours (I’ve experienced - over 150 hours) - small issue regarding promo -I ended up called for follow up on 150 hour mark. Agent, simply said your request was denied by supervisor. I didn’t believe them reached out to another agent and found out- no notes indicated superior noted on my request at all. In conclusion, if your going to gamble- I highly suggested you look at other sites. Feel free to test my experience by contacting customer service with any action that requires assistance on a bet or promo erroring. I typically, don’t take the time to write reviews. I truly felt others needed to be warned about practice’s Cesar’s implements. My scenario was a small wager of $15. I’d hate to see someone lose more, in a similar event..Ace5827Version: 3.27.1

Promotions and Customer ServiceOverall the app is decent. It offers a wide variety of bets and updates quickly. The withdrawing and depositing occurs quickly. However, the promotions offered are terrible and even when you complete them you will not be given the free bet that is offered unless you contact customer service. I have done 4 promotions and after all of them I had to contact customer service to receive them. When contacting customer service you can choose live chat which will usually take 30 minutes but these people can’t even fix it. They will send an email to marketing that will then give you your promotion a week later. Or you can email customer service directly and this usually takes about 6 emails back and forth with them taking at least 24 hours to respond after each email. So overall this app is fine but there are better options out there if you are looking for simple promotions and good customer service..Timmylupus04Version: 2.15.1

Worst app I’ve ever hadIf I could give this app zero stars, even that is too high. I’ve had this for a few months, and every time it’s crunch time on a football Sunday, you can almost never sign in. I guess the app can’t handle the heavy traffic. Whatever the reason, it’s a disgrace. This past weekend was the last straw. The app was down Saturday late afternoon and I missed the 4:30 NFL game, and then come Sunday, the app was down ALL DAY. it didn’t come back till some time before the night game. Then you go to Monmouth Park, and they can’t even give you your money to bet with cause the ‘app is down.’ I’ve never been associated with such a Mickey Mouse operation such as this, and I’ve been dealing with sports books for 30 years. You call the customer service agents to complain and find out when the app is gonna be back up, and all they say is ‘they didn’t tell us how long.’ Well one thing I can guarantee is that’s the last time I get shut out by William Hill. And what a shame being that It finally became legal in Jersey. Bye bye William. Not nice knowing ya..WHSucksVersion: 1.1

The worst gambling app I have ever usedThis app is horrendous and Caesar’s is terrible too. They take weeks to pay you. They run promos and then tell you that you don’t qualify for it or you can’t use it. There are so many other options that you would be foolish to ever use this horrendous book. I’d recommend DraftKings, FanDuel, bet mgm, fox bet, and even barstool over this trash. Their customer support having a phone number is probably the only good thing about this Sportsbook. Their customer support can do very little for you and pretty much just tell you sorry it is what it is. I really could go on for days about how pathetic Caesar’s is. Even funnier I’ve waited longer to get layouts from Caesar’s than I have to deposit money, gamble, and withdraw money on other books. Really this one is terrible and you’d be crazy to bother with it. If you wanna chase your money around and have nothing but problems I highly recommend you use Caesar’s but for everyone else save yourself the time and hassle..ATRUEreviewerVersion: 3.24.1

Don’t use this appCaesar will suspended your account if you win on beta and then hold your money. They will say they are going to mail a check but you will never receive your money. Customer service will provide no answer on why they suspended your account. They suspended my account with over $2900 and are refusing to give me my money back to my payment source. There is a group in NC that is now collecting evidence against Caesar for suspending people accounts and not sending their money by check. Even if you deposit through your bank or PayPal. Instead of just refunding your money back to the source you deposit funds. They know the checks will never arrive. I found 3 other people that have had this had to them and some been waiting for 4 months to get their checks. They’re starting to seek legal action against Caesar. They’re chat groups letting ppl know which apps to use. I would advise trying a different sports book app. 👎🏻👎🏻👎🏻👎🏻👎🏻 definitely should even get a star..Try a different app to betVersion: 7.14.3

Trap BonusesThe app kept applying $5 bonus cash to my account which, according to their terms and conditions, could only be applied when other cash was depleted. Additionally, this bonus cash was locked until $100 was wagered on slots. As I am attempting to complete this requirement, I was randomly given another $5 useless bonus cash with a separate $100 wager, with them taking that bonus cash out of my total balance. Thus, I lost $10 of my own money. I could remove these bonus but when I did so in the past it eliminated all other bonus including ones I had completed, including one I had been working for over a month whereby I make $100 worth of NBA bets in a specific time period in order to earn a $150 NBA Store Gift card. This is not their only trash bonus as most require high wagers in order actually receive bonus cash. FanDuel is a far superior app, and I even enjoyed MGM more by the end. This app’s existence on my phone met the same fate as its namesake Roman dictator..WildjustappearsVersion: 3.9.1

DeceitfulCustomers beware… initially like everyone else, I found the app colors, graphics and choices of games engaging. I love the slots. My favorite is Double Diamond, had lost a few times then last week won after increasing wager to 3.00 a game…won 1900 total, then had problems withdrawing the money. For a few days error message when trying to withdraw, which is my mind is a ploy to get customer to continue playing…eventually had to contact someone in support chat and withdrew money. Last night I decided to go back and play same wager… and I noticed the app changed, now when the it looks like I am going to win the Diamond will jump from the line or respin, making it impossible to win I lost around 700 just trying to test my theory and each time it look like I was going to hit the app would respin or reset causing the items not to be on the same line. This is fraud and unethical practices. I deleted the app and will follow-up with formal complaint to the gaming committee..Noah lashVersion: 3.17

Didn’t give me my risk free bet.Don’t waste your time or money. The risk free bet on this app is a scam. Its been 3 days still haven’t gotten anything. Download draftkings, FanDuel or betmgm. They will actually give you a risk free bet if you lose your first bet. I tried contacting Caesar’s sportsbook the past couple days still haven’t gotten a response back. I don’t know why I haven’t received my risk free bet. I bet $500 my first bet after going to my promos clicking register now on the risk free bet up to $1250 and still haven’t heard or received anything. I made this bet the 21st it’s now the 24th. I very rarely write reviews but this is very unfair and I don’t want to see anyone scammed the way I was. Rosemarie Bautista is the person that is suppose to help me through all of this but is very hard to reach. I am very unhappy with the customer service and that I will probably never see that $500 from my risk free bet. If i do actually receive it I will change my review but very unlikely at this point..ClllkdjjVersion: 3.25.0

Rip off artists buyer bewareFirst I deposited a certain amount of money asking if their promotion for a first wager was legitimate. They said yes you could bet up to $2021 at no cost on your first bet and they would replenish your account. I wagered $100 and lost but then they informed me after the fact that the hundred dollars would only be good as bets when they never ever said that in the beginning and the money still hasnt been credited to my account after days!!!! Then today I mistakenly somehow made the same bet twice… Don’t know how that happened considering I know how to bet a d feel the app just did it themselves. It took almost 30 minutes to reach customer service and by that time they said the game had already started and they were unable to reverse my duplicate bet even though it was only $30! 😂 I bet on fan duel and draft kings often and their customer service is A+. I would rank William Hills customer service as a D-They care nothing about their customers. I would beware betting with them..JenninVAVersion: 2.15.4

Terrible appThis is by far the worst Sportsbook site out. It freezes or just randomly reloads and you lose all your picks and have to log back in. When you make your selections you have to pay very close attention before you click submit because not only do they change the odds they change what you picked. I selected the giants at +2.5 and when I went to click submit bet it said I had to accept changes to the odds which I was ok with but when I scrolled down after making my bet and looking it actually changed it to +1.5. If someone was looking for a app to use I would suggest FanDuel or bet mgm. I would not mess around with this app it is mediocre at best. And this is coming from a diamond plus member with Caesar’s. When you try to chat with them or contact them they will simply tell you their is nothing they can do and you’re out of luck and close the chat or hang up on you. Don’t waste your time downloading this app..Adamkobe10Version: 3.15.0

Poor experienceTried to join in with another Sportsbook for the Super Bowl, and hasn’t gone very well with Caesar’s. The app is buggy, every time I log in, the app spins and freezes on me. Usually have to restart and then able to get in. The. Even if you leave the app for 2 seconds, have to log in again ( yes I clicked remember me). Good luck to then anyone who needs to get their to Support line. Live Chat is available, but no one is there. Spent 3 sessions waiting over an hour for someone, but nothing. So I did the alternative, send an email. 3 Days later, no response. Currently on 2.5 hours of waiting for another chat, and debating if it’s even worth it now. Too bad that this book has a lot better props and bet options, but the other major book will get support responses via email within 4 minutes. Casears won’t have my time if they don’t have time to support me..Voosman12Version: 3.8.1

Gotten worst!I have no idea what happened to this app. I used to think this app is by far the best.. now the fact that it freezes all the time or logs you out while on a game really frustrating!! Another thing is that, i dont know what kind of updates this casino did but now the payout is is horrible!! Wether you are playing $1+ a spin or $9 a spin now u win a ridiculous amount. .. and when u win…. u win few cents!! How ridiculous! Offer and promos downgraded as well.. i am almost a diamond reward member, and yet i don’t receive nothing?! No bonuses and no wins. I have put in lots of money playing on this app but always end up loosing despite their match up offers. Guys better of searching for other casino or going to the casino phsically… seems like they just entice you at the beginning and you start playing more often you become a looser! Take my word for it!.Azn4u82Version: 3.20.0

Disgraceful app, look somewhere elseDO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS. Today I bet a first half under on a basketball game that won. I log back on to see the bet never registered. Then I go to place a bet for an nfl playoff game and the whole app is frozen. I call customer service to ask if they can at least trace the bet I placed earlier and they said it's lost money, there's nothing they can do. So now I'm short money I should've won and cant bet at all. Oh by the way this is 5th time this has happened in the last several months, and it's always right before major games like nfl Sunday or college playoffs. For the amount of money this sportsbook makes its absolutely disgraceful how crappy their app is and how it always freezes and crashes. I will be looking to switch and I want to make it clear to everyone. DO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS..Bmagic24Version: 1.1

Feeling cheated 😔I’ve been using Ceasars for some time now. There has always been minor glitches like the app restarting in the middle of building bets, but today there was major glitches and customer support was unable or unwilling to help with any sort of resolution. My bet was ongoing with the cash out option, the button wouldn’t work I got a message everytime. One of my legs were suspended 3 finished the cash out went up and the option is still available. I checked and my entire bet has disappeared, it wasn’t in my active or settled bets. I logged in from another device where the bet showed but the cash out button (which was available) still wasn’t working. I’ve contacted support over 6x I was either disconnected or dismissed. I’ve now emailed ceasars so I’ll see if they’ll fix the issue or rectify my bet, I’m hoping they’ll reach back out via email before the bet closes. Totally bummed me out for today.DionneDionne5Version: 7.14.1

Insanely bad appConstantly crashes. Half the games crash before even placing a bet. Doesn’t even deserve 1 star.Cannons89Version: 3.23.3

PainfulCertainly the worst sport book app I’ve tried. Possibly the worst app overall I’ve used also. Hardly ever works, crashes, logs you out randomly. Painful..Snp2727Version: 3.22.0

Don’t waste your time!Sports betting is comparable to other sites. App is glitchy, regularly freezes or kicks you out. Very annoying when live betting. Don’t waste your time on the live casino. Mysteriously goes dark on camera, followed by a table loss, best resolution is medium. Dealers are always tired, unfocused and appear like they don’t want to be there. Limited table limits, better options out there. I’m a long time Caesars customer (15+ years). If you like Caesars, stick to their brick and mortar casinos, this app is horrendous!.J5111Version: 4.0.1

Worst site. Horrible customer experienceI placed a bet on an over and the lines changed after I entered the bet. I received a call from an agent telling me the next time it happens to screenshot and send it to him. Nothing will be done to return money (that was essentially stolen from me) but wants me to continue to spend my money on their site to help them fix issues on their end. lost me as a customer forever..FkirkcousinsVersion: 3.28.1

DONT WASTE YOUR TIMENot helpful at all… I’ve waited OVER a week to get verified AFTER being told I have submitted all my correct documents… unacceptable for a sports betting platform, and far below the usual Caesar’s brand standard!!!! THIS APP IS A DISGRACE TO CAESARS ENT AS A WHOLE…….BigpissedoffvVersion: 3.20.0

TerribleThis sports book couldn’t verify my identity and I submitted my Identification 3 different times and it took them 4 weeks to notify my back to do it again and I am still waiting it’s been another week I contacted support chat but they are also terrible and didn’t do anything. Brutal sports book.Buz1234575859Version: 3.20.0

Hot garbageThis is the first time I’ve ever left a review on any product in history. That’s how you know it’s horrible everything constantly crashes or they can’t verify the location. Awful app use bet365 or TheScore instead..IsmailM93Version: 3.20.0

Constant issuesThis has got to be the biggest most frustrating app on of this kind. It crashes, doesn’t work, support is useless. Ask for help they tell you to reboot or try a different device. Did both, didn’t help, going back to the score bet. Works everytime..Slobidan Miloch lolVersion: 3.19.0

Worst app everDoes not work. I keep sending a copy of my IDs and they keep asking it back again. So far I sent them my face, drivers license and my passport. Too much Information for this. Use mgm app instead..PinballoutletVersion: 3.23.3

Cannot make depositEdit: look at all these bad reviews! Customer service is the worst of all online casinos. DO NOT OPEN an account here! Absolute Garbage site! I have had an account for ages, deposited, played, withdrawn. Received a bonus offer and went into the account, but could not deposit. Contacted chat twice and wasted 30 min with them. Asked for an email response or my account closed. Still receiving promotional material after not receiving contact or account closure..RobsopinionVersion: 7.16.0

Refusal of funds and no response from customer service.Refusing to pay a deposit that was confirmed as received and customer service is now refusing to respond to emails as well as closing all live chats..Fitnesslova101Version: 7.15.2

WORST OF THE WORSTThey suspend your account without reason. When they unsuspend it they don’t even give you a credit or a reason it was suspended in the first place. FANDUEL and DRAFTKINGS is much better atleast they answer questions directly and are very rewarding!.RizzyBDGVersion: 7.15.2

UnusableThe app does not work. Anytime you try to make a bet, an error pop-up appears. The dates are all wonky. It’s been like this for a while and there is no mobile site than I can seem to use to bet either..Adam3087Version: 7.15.2

My deposit of 1000$ went missingIt’s been well over four days since my deposit e-transfer went through came out of my account and has not updated on my Caesars app i’ve been in contact with support and support VIP multiple times. Nobody can come up with a solution. Nobody can come up with a timeframe when this is done. I have stated that it could take months or years and they only can say that is possible. Just be warned that on your deposits money could go missing and it will take forever if anything for you to see that nobody is telling me anything aside from they are working on it and overseeing it really sucks when there is no timeframe and nobody gets back to you and then you hear a bunch of lies. People stating that they will add the funds manually and it never happens. People saying they cannot give me a timeframe for this..KeithcanadaVersion: 7.14.3

Never use this sportsbook!!I’ve wasted days trying to get my deposit that I made. They claimed they never received it, however, my bank said it was completed. Had to claim fraud with my bank as they refused to give me my money that was deposited. If you want to avoid headaches and wasting your time don’t get this app. They don’t value their customers, and the customer support is non-existent..Hillsdance2Version: 7.14.3

LITERAL SCAM, WILL TAKE YOUR MONEYI made an account on Caesars and a deposit of $100 and when I try to withdraw it, they suspend my account instantly without doing anything to violate the terms of service and their customer service is so terrible. They went back and forth with me wasting so much time and not resolving the issue. I’ve used almost every online casino app out there and this is by far the worst one I’ve ever seen. STAY AWAY FROM THIS TRASH APP!!!!!.Yo father gay asfVersion: 7.14.0

Give my money back!!!!!!! ScammersAfter taking my first deposit they suspended of my account. Now no one is responding how to get my money back. It’s been a week and no clear path how to get my money back..Sonic.333Version: 7.13.2

Login NightmareApp won’t send me a verification code for SMS. Reached out to customer service and they were of no help. I am unable to access my account. Love the book, but these technical issues are beyond frustrating..CharTheHoundVersion: 7.13.2

Wrost appThey will suspend your account after you win for no reason. Dont use this app its a scam.Aashish22Version: 7.12.0

HAHAHAHAHCouldn’t even get past the verification process without realizing this app sucks.WebbyyyuVersion: 7.12.0

Stupid appWhy should we need to be 21 when every other app allows sign up at 19 sometimes 18😐 this is ridiculous awful business model.ChilkehoVersion: 7.11.1

Don’t bother“Safe” app won’t let you register as a student, probably don’t have enough money to warrant them allowing you to bet there. Next issue is the verification, sent an identical selfie to my Ontario drivers license and got turned away again. See ya! Can only imagine trying to withdraw..Kaviru22Version: 7.10.3

Doesn’t allow self exclusionI tried to self exclusion multiple times but they are not allowing me.Scammers2222Version: 7.10.3

Same game parleyTerrible arrangement of information and stat. No same game parley.OlafreeVersion: 7.9.4

Try another siteI’ve been playing here for 2 weeks and only can play a few games the games I want to play you just can’t load them and it comes up a black screen after it says 100% loaded. Also I never heard of any on the games they have to offer..Gibsonfinest86Version: 7.7.0

Poor Customer ExperienceWithout question the worst sportsbook of the big ones. Not worth your time, go to FanDuel, DraftKings or BetMGM for better interface, promos and most significantly customer service. Caesers makes you run through hurdles to get your refer a friend promo, constantly having to check in with support on the status. Fanduel just deposits it in your account right then and there. Please don’t waste your time or money with this sportsbook!.JonesBarkeyVersion: 7.7.0

Horrible experienceWorst platform , the way the bets work you have to swipe up , which led to me losing out big time with there so called bet on the house . I couldn’t even cancel my bet . No support at all , live agents rude and no help . I have a bonus bet that on second attempt to make a ticket swipe got me again hrs tried to cancel , no help snd can’t call in . I’d give a 0 star for this app.K$$&&Version: 7.6.0

Tier Credits No Longer Earned in OntarioAs of Dec 1, 2023, tier and reward credits are no longer being offered in Ontario for Sportsbook and Casino app users…….i will be moving to another app now..Hongster14Version: 7.5.2

TerribleThe offers are a scam.Li youVersion: 7.5.2

Avoid this SportsbookFirst of all, can’t upload any documents on the app. It just says there’s an unknown error. Once I finally got my documents uploaded using my desktop, it’s taken over 48 hours to verify my identity and it still hasn’t been done up to this point. I’ve reached out to their customer service 3 times asking when I’ll be verified or when I’ll even receive a response and they couldn’t help at all. You’re better off taking your money to another Sportsbook..SolidshotsVersion: 4.3.1

Hard to navigateChoosing alternate bets other than the main ones is annoying..Meme4275Version: 4.0.3

Fix the issuesGarbage. Worked completely fine untill they made me update now cant even deposit. Garbage.Bxin_mashadoVersion: 4.0.3

It’s just okOverall the app is just ok. Login is quick, and the app is easy enough to navigate. Payout took less than 24 hours. Things to note: - casino games are very limited. Not much variety, mainly just IGT games. The games were slow and laggy half the time, with a bit of a slower than average loading time. - e-transfer deposit is a little buggy. The link to opening the banking app was broken. Had to login using website and enter my credentials manually to make a deposit. Not the worst, but definitely an inconvenience. - Bonuses and promos offered by email were not very enticing. Offers of 9-11% matching are not encouraging enough to make me want to play the same basic games, especially at 20x wagering. - welcome casino bonus was generous, but at 20x wagering took a long time to complete. - when completing bonus wagering there’s only a progress bar with no dollar value. Makes it harder to track progress, especially when there’s no notifications that wagering is complete. Overall, got plenty of play time out of my first deposit. Probably won’t be playing much more unless they expand their game variety or send offers worth depositing for..Immadbra1032Version: 3.30.0

JunkIt is absolutely unbelievable that they have no customer service what so ever. App is junk can’t even get to the part to put id in. Just junk. MGM rewards looking pretty good right now..StorageDeathVersion: 3.28.1

What a garbage appWas trying to setup an account to make a $1000 bet for this UFC with the no sweat first bet but trying to successfully make an account on your completely broken and obsolete system has driven me back to fanduel. Kinda funny your app is so bad you lose money because of it.. maybe you should be hiring people with actual skills. the casino in windsor is in dire need of learning that sentiment as well as it has become the least classy place ever..Coltor99Version: 3.27.1

App is Trash and lures you went to the casinoThe sports book is trash the casino will let you win a little bit then just goes to taking all your money always been you by one card or the card you need is the very next one weird how that happens. Don’t waste your time downloading this don’t waste your money with us absolute cheating trash..GRod16Version: 3.27.1

Garbage, just use fandual or 365Been trying to make an account to get the 1000 credits promo, n no matter what they won’t accept my info, i even tried to talk to live support n the guy told me to reinstall the app n try again n then sent me the same link 3 times telling me to sign up from there and dipped. Meanwhile the link just bring you in a full loop n sends you right back to the app… Just use fandual n bet365..Nick_davidVersion: 3.27.1

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