Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.
Key Features:
• Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
• When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
• Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
• Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for iPads
HP Support Assistant Negative Reviews
TrashNothing is easy or streamlined with any company and this tech behemoth company is no different. Nearly impossible to quickly speak with a live person, or not re enter your annoying account or serial or miscellaneous hurdle for user. Enraging. Yet you can mistakenly sign up for an overpriced subscription with the passing of humming bird breaking wind.
I never did a live person on the horn. I promptly liquidated my decade plus holding of HPQ holdings and TREATED myself to more APPL, then came here to run my mouth..MadonycVersion: 1.0.6.125
I liked this originally!However!, it is ridiculous that I’m forced to participate in these ink and paper subscriptions ONLY FROM THE HP INK AND PAPER SUBSCRIPTIONS NO MATTER WHETHER I EVEN USE MY PRINTER FOR MONTHS, ITS NOT LIKE THEY CHARGE FOR WHAT YOU DO USE AND KEEP TRACK FOR ROLLOVERS AND THEN TO ULTIMATELY CHARGE FOR WHAT YOU USE! This is ridiculous and I am not technologically challenged yet I have been having the most horrific experiences for the past 2 months because I moved the printer! I had JUST put in new ink cartridges (all HP!) and yet it said they’d need to be fixed to HP ones. What!? They ARE my HP subscription payed ink cartridges!!! Then the little annoying monitor thing is difficult and bizarre and has been the dumbest setup I’ve ever used! It wouldn’t sign me back in just bc of all these issues after moving it (just down the hall) and wouldn’t hook back up to my WiFi nor let me sign in or anything!!! It also separates you from the app or whatever you are using to annoyingly other dumb websites that don’t help either!!! So annoyed!! GET IT TOGETHER HP AND PRINTERS AND INK AND PAPER AND SUBSCRIPTIONS AND ALL THE ISSUES THAT YOU PROBABLY ANNOY AND FONT READ IF ITS A NEGATIVE REVIEW!!!.Annabella Groupon AddictVersion: 2.2.0.210
No live support , trying for two daysThis Company has no idea how difficult for seniors like me , I have subscription for Ink but I can not use my printer , it does not take my password even I changed to a new password but in vain , try to call after getting the phone numbers from Google Search but those numbers do not work , tried tech support number it connected me to some live medic then again no vain , what kind of Company is this when you need help nobody is there to help . I even reply to their email to me but it did not go thru, sooner or later when I will be able to talk to somebody I will cancel my subscription and get rid off this printer and buy from different company . Adios!! HP Inc.????SupportVersion: 1.0.6.125
Can’t even download the app without a purchase?This is the 2nd time I’ve bought an Hp printer, but I won’t do it a 3rd time. The first printer I just thought it was broken, it wasn’t really the style I wanted anyway so gave it to a family member. This is the 2nd hp and just like the first, I can’t even successfully download the freaking app. It has taken almost a month and counting! Still no connection. They have the nerve to say too long without a connection will stop it from working period. So I should pack it up and return it right?? I was trying not to get so into apple products, but at least they cater to humans. Not sure what this hp crap is doing!!! I’m extremely livid! My work is piling up on me!.BeachbladeVersion: 2.2.0.210
TrashNo help at all They charge on instaink excuse my speech had a stroke, but anyhow you have to download all these apps for them to take you to a different page and before you know it you have like six or seven pages open maybe more they help they charge you and I have been charged for even the paper that they will not send me. I’ve called the Better Business Bureau on them. I thought that my printer was broken so I went and bought a new one and for two years with the old one. I never got to print for three years now with my new one. I have still not been able to print these people will drive you insane it’s a big money scam..Birdy12584Version: 2.2.0.210
WARNING! This app is a SCAM!I downloaded this mistakenly thinking it was an official HP support app. They clearly want you to think that— it is designed to look so and nowhere does it state that they are not actually affiliated with HP. I sought their info about warranties, and was advised to message them. That automatically took me to FB messenger, where they “assisted” me and said they had arranged everything, but all they needed was my credit card info to hold as collateral in case I didn’t return my old printer. This obviously seemed suspicious, and I realized that they weren’t from HP at all. They are trying to steal your credit card information..NYC insomniacVersion: 1.0.4.102
Unresponsive to actually speak to customers!Had the first year ink covered with my purchase, have been a low user, so didn’t receive new cartridges for several months. When printer started fading, (color ink went first) now can get only pale black ink, been like this for a few months, have requested several times and get no response from virtual response team. I kept trying to get ink sent, jumped through hoops “cleaning” and still get no ink sent. Obviously they do not monitor my machine to see if it is working or they would have sent ink ..DesertdeanVersion: 2.2.0.210
Doesn’t workThis is the worst app I’ve used in my entire life. Links are bad. Some send you out of the app into a mobile browser. Chatbot AI is so poorly implemented that it can’t even give customized feedback on the very device you’re required to enter in the app, despite it appearing at the top of every new chat.
Was this programmed by a college intern? No, a college intern would have gotten this right.
Guidance is not helpful for troubleshooting either. In general, HP support is so bad that I’ll never buy their products again. Good luck folks 🫡.QueensRezVersion: 2.2.0.210
Súper slowIf you take your product into HP headquarter in person would be faster.SedalisedaliVersion: 2.2.0.210
Why botherTotal and complete waste of time and effort.
I hit the HP website to find out how to connect my existing printer to my new router. Should be easy enough. Found their pitch that told me how easy it would be if I only downloaded their useless app. (They didn’t say it was useless… that’s my word). Anyway, after going through their registration process and finally getting back to my longer-than-necessary project. Problem is that even after all that effort, their waste of electrons couldn’t even identify my relatively new printer.
So I scrapped their ineffective solution and connected the old fashioned way.
Hey HP, thanks for nothing..Mike-stroVersion: 2.2.0.210
Moved and changed WiFiMy HP Envy Pro 6475 was working fine and I loved it. I moved into a new apartment complex and my WiFi ad password has changed. Can not get this printer on the new WiFi. I have read the instructions and have been trying for 4 days and NADA. Not happening. I guess I’m going to have to bite the bullet and buy another brand printer. It won’t be an HP. What a waste..ChopperkjVersion: 2.2.0.210
Can’t get ANY help!Just more run around again. Spent 4 days on this and all I need is to get it back inline. I created two different accounts for which I cannot give the correct password. On another occasion, I got to talk to a real person and we were cut off…he did NOT call me back! One thing I learned…I am not so stupid as to ever buy ho again!.Markamarka093Version: 2.2.0.210
Absolute trashHP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business..Jbasin0Version: 2.2.0.210
Fancy But Doesn't WorkThe app opens with a sign in button and pictures scrolling right to left but nothing works. I tapped the sign in button; nothing opens. I tapped the scrolling pictures; still nothing.
If the app is supposed to work right away, it didn't. To date I have never had to restart my iPhone for an app to work..15909oldretiredguyVersion: 1.0.2.42
HP 4100 seriesThis printer is awful. Changing the ink cartridges is extremely difficult. Access the cartridges is extremely difficult. Only bought it because I have limited space. Every time I try to change the cartridges makes my Blood Pressure go up! This printer should be DISCONTINUED.32Avia305Version: 2.2.0.210
Extra TrashWish I could put no stars.
Opens to a page that doesn’t move and the only thing that you can do is select the button that says App Store, which brings you right to where you started..PleaseReadBFVersion: 2.2.0.210
Only acts as data harvester for HP tracking.App doesn’t actually do anything. Any link or button just opens up HP webpage. The assistant button doesn’t work or their servers are down. It only serves to feed HP your data - device, location, etc..Lee.ReviraVersion: 2.2.0.210
Enear62What A useless app ! Virtual spent time describing my issue just to get asked the same things over and over none which addressed my issue. So how do you troubleshoot? If I can’t get support for this product it will have to go back to place of purchase so I can exchange for another brand..Cuda2015Version: 1.0.3.64
Vyper123HP and HP assistant needs to follow a simple Military phrase which is “Keep it simple stupid”.
I’m trying to get my iPhone to print from any where and HP tells me I can do this but HP doesn’t explain in “simple stupid” language how to get it done.
Frustrating to say the least!
HELP!!!.1burgermeisterVersion: 2.2.0.210
HP Shame on youDownloaded this app per HP website to resolve a cartridge issue. No way to resolve using the app other than chat with rep, but connecting to one does not work. When HP printers work, they are the best, when they don’t - it’s a throw away buy another..KaffeeneVersion: 2.2.0.210
Long registration process for zero helpDon’t bother installing this app. It takes a long time to register, which is mandatory, and o can guarantee it does not have the help you’re looking for, because it basically has nothing..Eric i-eVersion: 2.1.0.187
Doesn’t Work & hasn’t been fixedPrinter offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s
Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore!.Keith scheelerVersion: 2.2.0.210
Doesn’t really DO anythingI like the idea of having an app where I can have all of my devices details. Some have specs shown, some don’t. I can get support from my account via the website. So, otherwise, it doesn’t really DO anything. Why do I need this app?.Tyl3r durdenVersion: 1.0.3.64
WorthlessDoesn’t sync with the other HP apps. Why they would separate the service end of their device management app to a different app is beyond me. Disjointed. Also just doesn’t work.Dbrink12Version: 2.2.0.210
Absolute garbageThis app did absolutely nothing to help. Printer is constantly offline and will not connect. I am done fighting this and will never own a HP product again. Like others noted if you enjoy watching a circle go round and round download this..Shame 33445Version: 1.0.3.64
DisappointingNew printer arrived. We downloaded app, followed instructions and printer still would not work. Tried to go to help and support which wasn’t helpful at all. Very frustrating and disappointing!!!.Desperate Seeking UpdateVersion: 2.2.0.210
I just wanted to printWe’re returning the printer. Nothing about the setup was easy, three hours later and we’ve decided to pack it up and take it back. What an awful experience..RainAudioVersion: 2.2.0.210
System administrator lossMy keep asking me to call a system administrator for help with my password issues it’s been months now i can’t contact them.WedrogoVersion: 2.2.0.210
Why can’t I just callI hate this, a simple customer service number is 1000x better. Plus it provides work for those of people. I wont buy another hp product.KingkwasiaVersion: 1.0.6.125
Can’t even enter serial numberIt can find it on HP website but not on app and the message is off the screen on IOS. Completely useless..XquinnVersion: 2.2.0.210
Does not workIt won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time..Perfec543Version: 2.2.0.210
Trash was too kind….My HP experience today (May 10,2023)…
…was worse than his.
Surprisingly for me (I have spent thousands
of bucks over the last 20 years) they were until
a couple of years ago flawless !
They (and their service department) are
terrible in 2023…and I am being as kind
as I can. My last HP printer has been bought..The Cyber Artists AssociationVersion: 2.2.0.210
Total garbageDon’t waste your time. I think it’s just a way to get you email. All it does is open a virtual assistant which doesn’t work.ChiirsefgitrrghiifeeVersion: 1.0.6.125
FrustratedApp kicks out quickly requiring you to login many times.ELibnerVersion: 1.0.6.125
Terrible printersBrand new printer needs to sit saying validating please wait for several hours and of course this company is absolutely no help at all on how to fix it..123454312321468970456312765431Version: 2.2.0.210
Outdated HP INK CARTRIDGESPrinter states HP Ink Cartridges I purchased are outdated and will not work in my OFFICEJET 6975 Printer. ?Planned Obsolescence? Not happy. Trying to force me to buy through their supply program? Printers are cheap. May shop for different brand. Any suggestions?.HighopemingpressureVersion: 1.0.6.125
Couldn’t connect to my phone or laptopI tried with this app for help. I got disconnected 3times. I’m packing up the printer and sending it back..IrishgneeVersion: 1.0.3.64
Doesn’t workThe app will not allow me to add my hp printer. I added the serial number in but it won’t take the product number. Every time I add Officerjet pro it says it’s an invalid name.MattlukenateVersion: 1.0.2.42
You have to create an account…To use the app. All I need is quick help with a printer problem. Asinine waste of time..Constantin ReaderVersion: 2.2.0.210
TrashNo support at all. Computer stop working after 3 weeks..ДоблоебVersion: 2.2.0.210
No way to link my HP account.I created my HP account using google, but the app has no way for me to login via google..Hsko87Version: 2.2.0.210
DatedThe app was unable to accurately check ink level and pages printed (only through 2021)..Lbt01832Version: 2.2.0.210
HorribleOne an nasty app doesn’t help you at all I wanna take this printer back I can’t get any help with it I’m done.Pattykiller99Version: 2.1.0.187
Don’t useCan’t download printer info. Not worth the hassle.4743MelloVersion: 2.2.0.210
1 star cause I can’t give them 0 starsDownload this if you wanna talk to a robot..MightyEightVersion: 2.2.0.210
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HP Inc.
