Wayfair Service Pro Customer Service

Wayfair Service Pro Positive Reviews

OutstandingI’m not sure how long ago I started doing this but I am approaching 60 jobs and i am very happy with wayfair. If you’re able to manage time well and you actually want the work you could definitely make a living with this app. I do it as a side job and it helps me get work for my own business. I do 1-3 a week now and leave my card behind once I’ve completed the job for wayfair. I have gained a handful of regulars and a lot of other jobs just by showing up and doing a good job and basically getting paid to promote my own business. I am professional and I am sure to clean up well and remove the trash even tho it is not necessary. Basically I am paid to promote my business 1 on 1 with potential customers. Wayfair is more than just work for me. it’s been a window of opportunity that has helped me grow and be more successful. Wayfair is an employer that chooses to promote a healthier lifestyle for their pros and I say this because of the 5 star pro service. There is no better system anywhere, regarding these apps, I have checked. Thank you wayfair. Merry Christmas 🤙🏼🤙🏼.HumbleHimVersion: 1.73

Good side hustleI’m enjoying working for wayfair it’s a good way to keep me busy in the mornings before other jobs. You have to stay on top of the notifications since there seems to be a lot of competition in the city. I typically only grab jobs that are really close to me to save on vehicle wear and gas. Customers have mostly been really nice and appreciate the help and some even tip. If a job takes more time than expected which has only happened a couple times, a rep will compensate you for the extra time, I’ve always been able to get someone on the phone immediately and they seem nice and on your side. Of course I make more money on my own jobs but in my opinion this is a solid side hustle to fill holes in your schedule and stay busy. I also like that they reward you for efficiency, paying you the estimated amount even if you’re done early, and they pay in full for customer no-shows or really late reschedules. So far so good thanks wayfair..Dtk1134$Version: 1.62

Great job to have, and fun to meet all sorts of different people!It’s very convenient be able to pick your own hours, and choose what jobs you want to take or not. I really love providing a service for people that makes them happy and get paid to do it! (The only downside is that on the application I hit the contact button to contact the customer, and the correct contact info has never once been provided. This causes a huge problem because if you have a hard time finding their residence (in an apartment complex) ,and you have no way to get ahold of the customer, now you are late to the job and could possibly get penalized for it. It’s even worse when Wayfair’s Pro customer service line is closed. It’s something that I think needs to be fixed asap because it not fair to the customer to think you’re intentionally tardy when that isn’t the case. That’s the only reason I took aware 1 star.) Besides that I think it’s a great app and a great company to work for! Everyone from wayfair pro customer service is very helpful when you do call and overall it’s an amazing job! I definitely recommend giving it a try!.LuLuG90Version: 1.88

Great Social Security, supplemental incomeI’ve been doing this for about 18 months, I’m retired, this has been a great way for me to keep busy and make a little extra income as well. I don’t really work too hard. I only work about four days a week. I take maybe one or two jobs a day, I stay away from the complicated or heavy ones. And do not work Saturdays or Sundays. I only make an extra couple hundred dollars a week plus tips and I pick up extra handyman jobs along the way. I have met other service pros that actually make a living doing this, but they hustle and a couple that I met do about three or four jobs a day, and one that I am, that actually works with his wife as a team, and they seem to do OK, but they hustle, to me. This is been great way to get out of The house and keep a little busy. Much better than Uber..HhwestpalmVersion: 1.78

App needs workI love doing this type of work makes me feel like I am in charge of my time and what jobs I take and what jobs I can reject some people will tip but those that don’t those jobs aren’t worth it because wayfairIs it calculating the time it takes to assemble these things correctly nor are they calculating the manufactures default of the products Also they need to start paying for the time the assembler pro has to take to drive it’s too expensive and the miles between jobs adds up to be very expensive to the point where the pay out means nothing Wayfair needs to start paying their assemblers more and stop holding back the money they’re given by the customer and start taking into consideration the time it takes get from point a to point BOther than that it’s a great app to make some side money I recommend using it if you have nothing else to do but just know you will be paying gas out-of-pocket because that’s what Wayfare says they don’t have a system to help workers to do so.GangdemVersion: 1.69

Not trustworthyWayfair is a not a trustworthy company. Myself and other Wayfair pros have been with Wayfair for two years and more. We have been making a consistent income of 3k-7k. Some pros have saw the consistency and left there jobs to be a Wayfair pro full time. Recently in the past few months we have saw a major drop in jobs. Pros can’t not even make $500. It’s not that there is any work available. Wayfair have decided to use there third party service provided Handy(Angi Services) more now. Handy is a company that offer you the same Wayfair jobs with a degraded pay. Example a bed $9 to commute to and assemble. Myself and other Pros have reached out to Wayfair for months now, and have not seen a change back. Definitely not trustworthy company. SOUTH FLORIDA AREA DOES NOT NEED HANDY!!!.13677gfVersion: 1.68.2

Gift that keeps givingIf you are a handy man/woman I highly recommend. I say it’s a gift that keeps giving especially when you’re a giving person. I’ve had so many positive experiences with customers. Many of them treat me like family. The only thing that I want updated would be return jobs that has to be done by someone else. There has been times where I show up to a job and it was started by someone else and not completed for many different reasons. I think having the ability to know that you’re potentially going to be redoing someone else’s work better prepares you for what you might need rather that be extra time to take apart some items or even bringing knee pads etc. It could be nice if the customer service team reached out to verify what exactly happened and what would be needed for the completion of the project..Jamal JnVersion: 1.92

Roger DandreoRoger was punctual , friendly and very helpful . He did a great job and was very careful and aware of the room where he built the desk for me. I have many delicate and valuable art work on walls and shelving/tables. I was a bit worried about something breaking until I saw him enter the room and take notice of my belongings. Before I could ask him to be careful he said to me that he had to grab something from his truck. Roger went to his truck and came back with moving blankets / drop cloths and a padded mat to lay out all the parts and pieces on as well as his tools. Roger is a very nice man and is a true professional in every sense of word..Karla JamesonVersion: 1.92

Low payI don’t mind doing jobs for Wayfair, I just think in fact, I know their pay is very low for installations. I work in the moving company and I recently had a customer asked me if I would put together four barstools, two nightstands and a long short table for towels in their bathroom. This was not on the order that I received for them for work. I talk to our company and was told that they would have to pay me directly which was 450 and the customer did with no problem. and the problem is this company does not realize how far it is to drive to places, along with taking the time to put it together and making sure the customer is satisfied..The los amigosVersion: 1.93

The Best app for the skillfulThe best furniture assembly pro app by far with regards to consistency of jobs, pros are guaranteed work, some jobs are easy and some are quite difficult. I still don’t understand why the pay is cut by 25% whenever the amount of work and time is doubled, so the more hours you work the less money you earn, how demoralizing is that? I wish they will increase the pay a bit considering the current high cost of gas, and living in the US in general. as an incentive please stop the pay cut rates. Pro support is on point, shout outs to the pro support teams. Thank you.KamelRasVersion: 1.61

This company is trash!Wayfair are thieves and scam artist! Do not work for this company at all! I completed a job and all of a sudden my payment disappeared and instead of them using common sense and calling the customer to ask if the job was completed, Wayfair decided to steal my money and make the payment disappear like I didn’t do the job! Other contractors previously told me that Wayfair charges the customer triple of what they pay you which is a total scam! I wouldn’t even shop with them! Most of their products come out damaged! No lie!.Metalix84Version: 1.69

Service proIt’s a good app with consistent work in any area your located in i would refer this app to other pros as well the only thing is that the payments sometimes take to long to get into your account if I do a job today I expect to get paid between today and the next morning not a week later or so they need to find a way for faster payouts other then that the app is good..IrvpaidVersion: 1.60

WowWell, I just finished my first job. Not only did I have a great experience but also was able to pick up more work. From start to finish, the process was easy and straight forward. Very blessed to have a platform such as this, and something everyone can do. I’m very happy and look forward to a long business relationship! Thank you!.CoolslootqweVersion: 1.93

Good structure, poorly informedIt’s great for a good side gig here and there but the customers never seem to realize they need to confirm the time you’ve set also works for them still and then complain when they’ve given no contact to the handyman. And in the case that the job has to be cancelled the Blane usually defaults to the handyman for any reason. The details provided on the jobs should have product assembly included on all jobs instead of half. There’s no harm in extra information..Carl TideVersion: 1.93

Good Gig AppEasy to use, fair amount of work available depending on the time of year, pay is good on average (occasionally jobs are priced inaccurately so you have to be careful sometimes), great pro customer service. Would be nice to see your own reviews/ratings. Also wish more jobs were sent here rather than Handy- it’s your app, send all the jobs here!.PaddyThwackVersion: 1.57

Sweet App!I like it, the jobs have assembly instructions included for the piece needing assembled. I also like how much better the pro support service is over Angi which isn’t saying much but hey, it’s how it should be. I’d like it if so could pull up assembly instructions and owners manuals on all Wayfair products but that may be asking for a lot. So far though I like this app for techs.Bubs81Version: 1.69

User FriendlyAfter my first day of scheduled work, I noticed the flood gates open right on up. So far, all but one assembly came with instructions attached for my viewing prior to the appointment. That is by far, the most efficient piece to the whole process. I honestly feel that I can make decent coin in my free time, and I’m grateful.CocothundyVersion: 1.92

StartersSo far I’ve worked 1 job thru the Service Pro App and to be honest it is Awesome. Friendly to use, had to call customer support and they were beyond friendly. The convenience of being able to pick your jobs and setup is great. If your a handyman this is an excellent side gig to pickup some extra $$$..Thatguy24!!!Version: 1.93

Not able to pick jobsEver time I pick a job it said it’s already taken… but I’ll open the app as soon as the notification comes through, I’ll see the job and when I click it, it says someone else already has it. Why notify me if I can’t pick the job.. doesn’t make sense me.Robert white 41087Version: 1.90

BrilliantI am about 500 Jobs in. I love working with Wayfair. Their customer service is immaculate. I love the way they are always so polite and eager to help. They always make me feel appreciated and for that I make sure to go above and beyond for the customers. I enjoy representing such a positive company. The work isn’t always easy but it’s so worth it!..Ut23789Version: 1.74

Incredible PartnershipI been working alongside Wayfair for a year now. It truly is a incredible company that works alongside its pro in making sure they have the support they need to be successful. Application is easy to use and understand, you know the item and location from the start. Very positive experience..Andy9410200Version: 1.75

SCAM FOR ASSEMBLERSUPDATE…..Still no payment | They have not paid me 2 weeks after I did the work according to their policy they will release the pay in 4 days. I called support they said to send an email to some other department and they will get back to me…….she said no supervisor was available. Total Joke!.MateomovesVersion: 1.93

Policies are very goodI have completed 220 jobs already I am very happy with how they work .. you got paid for extra time late cancellation even anything come up at job they handle it very professionally… as a pro this is the best app for gigs if you know how to put things together..Hi hi j ohVersion: 1.81

FairnessI have done 200+ jobs with a 4.86 rating and am very frustrated that numerous jobs are claimed before I can even open the app to claim them why!?? And if the person taking all the jobs has a better rating than me, then I can except that, but I have gotten complaints about pro’s and am wondering why seniority is not considered or highest ratings not given the opportunity to claim jobs first!??.Disappointed pro 1Version: 1.93

Very helpful pro support teamVery helpful and supportive pro support team. I always get all the necessary information and help when needed. My only recommendation would be very helpful to have more details on the all items ( like weight )..BekuskawVersion: 1.93

Current Job Is Carpentry and HVACIt’s not bad. The app is easy to navigate. Unfortunately the app signs you out if you close it so you have to sign in every time you open it. The pay is ok. I feel like it should be some kind of accommodation for travel time. If you pick up a job in Eagle, WI and you live on the south side of Milwaukee that’s a long drive. Out side of that it’s a ok app and concept..Thetruth103Version: 1.93

Feedback1) Using full address instead of using GPS coordinates would be better when opening up the map in the app. 2) It would be useful if it shows the Job IDs on “Pending schedule “ jobs on My Jobs page. 3) A feature where we want to work areas. List or Radius of the work area drawing map.StecebhVersion: 1.54

So Easy to Make Decent $Only a few jobs completed but have had the opportunity to make this a full time thing. Payments are reasonable, and you really are in control. Definitely recommended to colleagues already..Jertres2321Version: 1.68

Great experienceI love being able to view the assembling items instructions to help me judge I can handle the job. I kind of look over them before the job to get familiar with the assembly!!.AllthingzmoVersion: 1.93

Low pay and not instant cash out.The pay is too low for what you’re doing, and then you have to wait a week to get paid. It takes 48 hours for them to release your money, and it’s business days, so weekends don’t count. Then to you then have to wait 1-3 days for your bank to clear so all in all almost a week..TstellsVersion: 1.63

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Wayfair Service Pro Negative Reviews

This app has its pros and consA few pros that I’ve noticed is that there are always new jobs popping up but they get taken very quickly and most of the jobs are pretty easy for the most part. Very simple as long as you know how to read instructions. A few cons that I’ve noticed that need to be rectified asap are; they payments where very late for example i done and completed the job last Thursday and it’s now Monday and it’s still saying my payment is still pending like I’ve called multiple times over the weekend and they kept telling me that I needed to “wait until the next business day then it would be released via direct deposit” into my account but I have been waiting and still nothing. Another con I’ve notice is that when I do try and call they have me on the waiting on the phone for about 20 minutes!!!!! That’s ridiculous Like I really had to wait 20 minutes just for them to say it would be released the next day when that wasn’t the case. like I’m very frustrated with the payment issues like I shouldn’t have to wait 4 days to receive a payment when I was told it would be in my account within a day or two!!!!!!!!!!!.JshgwkebVersion: 1.65

Angi Service needs to buy Wayfair.I used to work for Angi service. I did a lot of jobs for Wayfair through Angi Sevice. I think Angi should buy out Wayfair because Angi treated me a lot better. We got paid every day for the jobs we did. So if I did a job at noon the money will be in my account at 4 or 5 pm. We didn’t have to wait 3 to 5 days to get paid even though the customer already paid for the service. So that’s one thing I hate. The second thing is we were able to message customers through the app and if we didn’t want to work for that individual anymore we could remove them. Where with this app It doesn’t give you the information on the person until after you accept it. The third thing is we weren’t charged the same amount of money for a job we canceled. Within life sometimes things happen and you have to cancel last minute. Angi service will charge us $15 if you cancel. With Wayfare if the job is $40 and I cancel last minute I’m charged the whole $40. Change all these things and my review will change but if I was getting the same jobs through the Angi app I would not be using Wayfair at all..Low LeeVersion: 1.93

For felons with no experience.I’ve been doing remodels and construction for 10+ years. I am a full time firefighter now and with my 2 days on/4 days off schedule, I figured I’d start with Wayfair pro to pick up installation gigs on my 4 days off. First of all, they charge the customer 2-3 times as much as they pay their “contractors” for the jobs. There were orders 35 min away that were paying $27 for 2 hr estimated job. And they specifically say, job estimates could be wrong and the “contractor” could be there longer, with no chance of more pay. With the background check and the almost childlike instructions for duties, this is meant for felons who can’t work for someone else. Which I get they need jobs too, but if you are anybody with experience, don’t even try with these idiots. Also, if customers read this please do not choose to use Wayfair’s “expert” assembly. There will be a felon who has no skills in your home, and he’s getting paid next to nothing for what Wayfair charged you. I will make it my purpose to tell as many people as possible about the scam that Wayfair has going on, including the 2.3 million followers I have on social media..Prime_time05Version: 1.52

ScamThey start making you think it’s decent, friendly and will work well. Then they give you conflicting information, make scheduling a nuisance at best, cancel last minute with either no or little compensation, send junk most of the time you then have to deal with P.O. customers and eventually they have you do work and then they’ll fine you and steal the money you already worked for in order to cover the fine for the customer who still paid and still got the service after they expect you to practically beg the customer to do your job and if they misrepresent the facts, it’s you that will get punished, not to mention they schedule before the service contact center is even open so there isn’t any help. It’s a scam they scam everyone in the process, from customer, installers, insurance companies, Chinese manufacturers, heck they even shed some for fraud, but sounded an awful lot like exactly what wayfair does..DonttginkaboutitVersion: 1.93

Nope!I have uninstalled, reinstalled, upgraded, downgraded, reset my phone, logged out, logged in, and I’m STILL having issues with this app. It won’t allow me to pass the photo screen where it says I need approval yet it shows me the exact pic I submitted on my profile screen??? So I can’t view any jobs available and no one I’ve talked to on the phone has any other ideas how to help me. This is literally the only app I’m having problems with at the time. I’m getting “sorry we’re experiencing technical issues“ notifications from this app when the app is open at random times. It’s gotta be some better way to fix this. I have the latest update on my iPhone (because the previous version in my phone was giving same issues) and the latest version of this app as well. Someone fix this !!!.HandyishVersion: 1.74

DisappointingThe time Wayfair says they expect to assemble an item is underestimated, if it says 2 hours it will take 3 or 4 hours to assemble, they don’t count your driving time, 40 to 70 miles x 2 = 140 miles away and they expect that will come out of your pocket for a $27 or $36 job, they don’t pay for gas and mileage, The pay is not great for bringing your car, workers paying for the gas, the car insurance, your tires, your phone, they don’t pay for phone, there are no benefits, no health and no dental insurance. They charge the customer $100 or $200and offer you $45 to do the job. Abusive. The worst is to have to call to request the extra time and wait for a review that sometimes happens and sometimes doesn’t… Keep your own tracking save the job numbers and hours, I take pictures of the jobs, to prove its done..Cecile C1Version: 1.61

Use Taskrabbit for furniture assembly needs instead.Like all of the other negative reviews, this company underpays the contractors & wayfair charges the client double or triple the amount for the assembly. We get $41 for a bedframe assembly or $51 for a dresser, when the customer pays over $100. You always have to be on them if you don’t receive a payment or if the time of assembly goes over their estimates. Customers constantly cancel or reschedule jobs so don’t rely on this job as your sole income. The work they expect you to do for the pay sometimes is laughable, like a kids bunk bed for $51. If you’re a worker don’t waste your time, if you’re a client don’t waste your money on their assembly services. Get better service and skilled workers through Taskrabbit for assemblies, mounting or any tasks you need done..Dee DahiVersion: 1.89

Jobs disappear in secondsI’m not sure in what area other installers are in, but in Miami, Florida the second I get the notification that a job is available it’s always gone by the time I even get to open it. It’s like throwing a piece of meat to a bunch of hungry wolves! I’ve had the application for over 4 weeks and have yet even had the opportunity to open the notification and accept the job! This is a joke and literally a waste of time. If you live in Miami and want some extra work I suggest checking other options unless you can have your phone in hand all day waiting for a notification to come in and instantly accept without even looking at what it is or where it is. Good luck!.CIR34Version: 1.91

Hardly ever any jobsI have been using the app for about a year now in the Baltimore market and I can only book about 1 - 3 jobs a month. I get notifications of new jobs but as soon as I click the notification the app says the job has already been booked, I literally click the link as soon as I get the notification sometimes and still the job is booked already 🤔. I don’t know if other people are using bots to book these jobs or if wayfair is sending out fake notifications just to get me to check the app but I have been disappointed in the lack of work available..Lamont McLaurinVersion: 1.75

Don’t waist your timeDon’t waist your time. They sand many notifications for job availability you click on the notification at the second you receive it and it let you know it’s not available no more it don't make any sense no one he’s the time to look at the job even not to claim It. Did not hed the chance to claim even one job Support just do copy paste don’t even care about you! most prices don’t make sense to assemble bunk bed with stairs and desk $80 that will take you about 4 hours the average job is $20-40 for they claim 2 hour job unless it’s next door to your house I don’t see this happening I think all the good reviews here are made by them.SurfbheachVersion: 1.75

If you like to work hardSo you drive all over the place. Deal with some nice people and some mean ones. All the gas you put in wear and tare on your vehicle. For wayfair to take over half the assembly money they charge to have it done. I thought maybe doing it directly would pay more then doing it through handy pro. But same thing here. Not worth it. If you want to pay me $102 to do a entertainment floating tv stand. And way fair only takes $42 like they pay us. Then it would be worth it. Stay tune my app will be out soon for all skill trades. Take care of the workers. Like it should be. My ideas will blow all these apps away drops end of January.DddeeeznutzzzVersion: 1.54

Issues with payments, Wayfair support doesn’t careIt’s been a month ago, I install the app, register my account and start to do the jobs, and everything is ok. The problem starts when I put the wrong number to receive the payments, and we figure out the problem, I renew my bank info and after that nothing happens. I receive couple payments on time 15,16,17,18,19 MAY, but since April and till 14 may I still don’t receive anything!!! And after may 20 my payments in app shows like pending. I wrote and call a lot to support and they just play with me in ping pong, throw me from one support to another, I would give 0 star if I can.RomanTsekhVersion: 1.93

Wayfair not FairWayfair is not much better than Angie service pro! The pay is so unreasonably backwards! They take 70% of the pay from the customer for assembly and give you the remaining 30%! It should be the other way around! Last time I took a job it had available it showed a whole outdoor furniture set in the photo but said it was a single item. It never said which one! Is it a chair or a table? A pair of chairs? Footstool? I have no idea! But it made me build a whole set for a mere $45!!! Talk about balls! Geez i spent over 5 hours putting together a coffee table, a couch, 3 chairs and a foot stool! Seriously! It is ended up being $9 an hour or $7.50 per piece!.BCMjackVersion: 1.93

Still haven’t been payedI did a couple first jobs for wayfair and I tried as a side income but it’s been over a month and I still haven’t been payed I’ve been calling and emailing them to just keep being told to wait and wait and wait. Then they tell me to complete another job for them so they can attach the payments to it, why would I want to do that when I’ve yet to be payed for the first two jobs. I’m going to keep calling, emailing and filing a complaint with the state. Sure it’s not a lot of money but they didn’t have a problem getting their pay from the customers..Igalv8312Version: 1.69

Never paid. Dismissive service.I was never paid for my first job. I called twice and was basically dismissed and told to re enter my bank info. After doing that i still hadnt been paid after over 14 days. The app promises 8 days max for a pay out and even one of the people on the phone expressed it was wrong. The app diverts its payroll to a different company so they can not access ANY of your pay information and havent given me a way to contact the payment company in regards to why I didn’t get paid. This is all extremely suspicious..WolfspacecowboyVersion: 1.93

Never work for this companyThey owe me $712 from the 29th of December to January 7th. Its is now January 24th and the refuse to release my pay or tell me what the issue is. I’m I will never longer work for them . Multiple contractors have stopped doing work for them due to not because paid . No manager will call you and they won’t let you have access to contact a manager . I have text messages and emails that prove everything they are saying . I wish I could upload pictures to show how they are completely ignoring me and not paying me ..87clb87Version: 1.92

Wayfair pro has a long way to goI can’t see the calendar beyond this week. It is Saturday now and I can’t even see 2 days out. My first day using the app, I had over a dozen notifications pop up, but when I opened the app, there was only one job listing. I set my range and availability conservatively to get started. Meaning, short range and limited times. I run my own business already and am not prepared to be on the run all the time. The one job i have been able to view was 80 miles away. No one is making a 3 hour round trip for $31. Also, the FAQ button takes you to the app download for the Wayfair shopping app. I guess they think we can just shop since we can’t see job availability beyond the current week. I don’t know how new this is, but it needs a lot of work before it is going to be effective..C hobackVersion: 1.66

App needs improvement!No jobs ever pop up! In order to get a job you literally have to keep app on and watch it and refresh every sec to maybe and I mean maybe to get a job! I really have no more words but Angi and thumb tack is literally the best! They job claim section is never empty and u can get at least 5 jobs a day! Wayfair need to completely separate from being a third party and go solo so we can claim more jobs!.Flynvme88Version: 1.93

Not enough available jobs or options to extend areaI’ve never been able to look at any availabile jobs or change my service are because I’m in both infiana and Kentucky and up to 100 miles radius. I only just now booked a job because I was sent a notification of a job available. Is there a way to extend my service area and are there just very few jobs on Wayfair pro?.Thall223Version: 1.92

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