ADP Mobile Solutions Customer Service

I like the app and I use it every day but when it tells me I need to reset my password and says it will expire it doesn't say when it's going to expire. It would be helpful to know when the expiration date is so people like me can change the password so we can still log in without having to reset it when it has expired. Just letting you know this is a suggestion for you guys so future users can have a good experience etc... Other than that the app is great and nice to have to log in the hours you work. Many thanks to the team and hope you guys are doing well. Blessings to all! Thank you! Sincerely satisfied customer. Ps. I don't understand why I need to change my password so often. I get used to the old one and then I gotta create a new one it's kinda frustrating. But I'm overall quite satisfied with it. 👻🎃💀🧛🏻🥸🤓😎😁😂

I usually never review apps and if I do, I try to be as encouraging as I can be. I have been in HR for over 20 years and I feel this app isn’t living up to its potential. Logging in and doing the on-boarding paperwork is good just needs small tweaks here and there. Punching in and out and taking meal breaks needs some improvement. There really should be ways a company can make those activities their own, for instance: punching in and out just says “Punch” and punching out for break says “Meal Out” or something like that. There really should be 4 options to start the day. First option should be “Begin Shift” the meal breaks should be: “Begin Break” when you return from your break it should be “Return From Break” and then the fourth button should be: “End Shift”. And these options should be grayed out once they’ve been used for that day, so after you “Begin Shift” you shouldn’t be able to hit that button again. The breaks should also be made so the user can add the break time before you punch out, so you won’t be able to end your shift until you fill in the break times or if you didn’t take a break that day, you check a box for “no break” (which will show up on a report to the company and they can address the issue with the employee) and once the break times are satisfied, you’re allowed to “End Shift”. These don’t seem like huge changes but trust me, a lot of people using this app won’t be too app literate and these changes will save the payroll department time from correcting user errors.

I have had a very positive experience using the ADP app. The app is user-friendly, reliable, and makes it easy to access important work and payroll information whenever I need it. I can quickly view my pay stubs, tax documents, direct deposit information, and work-related updates without any difficulty. The layout is clean and organized, which makes navigation simple even for first-time users. I also appreciate how convenient it is to have all of my employment information available in one secure location. The app loads quickly and has helped me save time by eliminating the need to contact payroll for basic information. Overall, ADP is an excellent app that provides a smooth and efficient experience, and I would highly recommend it to anyone who wants easy access to their payroll and work information.

I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.

It works. It shows my paycheck amount at 11:00pm the night before I get paid is the only thing that’s annoying which apparently is a common issue. It’s be nice if I could see what my pay was the day (which is Tuesday I believe) I got paid than the day before. I used to be able to see what my tax exemptions were and edit when I wanted to on the app also, now i can’t, maybe that’s what the company controls. Idk. It’s a little aggravating to navigate the app too so I usually just login look at my pay then exit. I am able to compare week-to-week checks and see my year to date is as well. Where you see your gross and net pay amounts is a nifty little pie chart showing insurance/taxes etc. being taken out. My company recently started putting my full statements on the app each week which is cool. Overall I like not being shocked at much or how little my checks are each week before errand day.

I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.

I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely

EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.

Everything is easy and user friendly

App is very slow to open. Doesn’t open at all sometime. Just a hula hoop forever. Does not memorize Touch ID ( very annoying). Entering hours in the end of the week day by day requiring saving everyday is also annoying. Why can’t it be: hours -check mark 5 times and save once in the end?

Very easy for the general work understanding and Using. I like it very much

Easy to install and setup. User friendly and on time in updates and reminders.

App works fine, just taxes make me sad sometimes so I don’t love checking my paycheques

I have never had an app like this with an employer and I find it so helpful to be able to easily access pay statements. The information is clear and easily accessible.

Think the app is great, and pretty handy to use. My only wish is that they would integrate “export to calendar” since I use my calendar for everything. It can be a pain to login every time I need see shifts.

I recommend ADP for every employer. It’s makes communication and updates between employers and employees seamless

I tried updating the app to the latest version 26.20 but it is stuck on the older version. Please investigate this occurrence on iOS 26.5

Great app

While the overall interface is relatively nice, it takes me and all my coworkers a very long time for the app to load, especially me on my iPhone 6 (iOS 14). The animation that plays when the app opens takes a very long time to load and after using my fingerprint to log in, it takes even longer at times to get to the clock in page, if it doesn’t crash right there which is does at times. It actually takes so long that I typically will use my fingerprint to start the process before washing my hands before lunch and it’s typically not done in that time (>20 seconds, you know COVID and all), which would be tolerable if it didn’t often mean my phone typically will go to sleep before it loads, making me repeat the whole process. Additionally, there’s an annoying issue I have to account for in which once the “clock in” button loads, there’s a fairly significant loading time between clicking the button and it actually recording the clock. My first couple weeks at my job were riddled with clock errors from this issue and I now need to wait extra time on top of the unreasonable loading/animation time to make sure the clock is registered. All of this makes the process take a few minutes, but it’s incredibly frustrating to deal with several times every day. I would rather just note my clocks on a post it and punch it in on a calendar-like system daily, or just use a regular old punch card, it’s faster and easier, and while seeing the payment/tax information on the app is nice, everything about the clocking in/out on this app makes me despise it.

I already wrote this review once, but just to reiterate: the app design looks nothing like the images. Everyone I know has the new design (like in the images), whereas mine is stuck on the old, what feels like 15 year old light blue and grey design, half of the buttons don’t work, UI doesn’t scale properly, and everything is super clunky. My web version looks fine, but going through the motion of pulling the web version every time is not a good solution. I reinstalled the app multiple times, and even reseat my app from within, following the advice of the developer who responded to my previous comment. That didn’t help either. I don’t know what the problem is or why it is acting this way. The “gear” icon in the top right corner doesn’t work, and there are no other settings that would allow me to switch the design. It’s just frustrating at this point. Could it be caused by some of the security settings on my phone? Does it need certain special permissions to load the new design? I know it’s not my organization because my coworkers have the new design already, so this is just frustrating at this point. I wish I could submit a screenshot here, but I can’t. Trying to reach the support directly is also a nightmare: the AI ChatBot doesn’t let you request a real agent, and the phone it gives you just takes to another automated system. Writing these reviews seems to be the only way of getting any feedback

I’ve had to use a couple other apps/companies for hour logging and I appreciate ADP. There’s not much to say about the app. I use it to clock hours and request time off, and it largely works. My company doesn’t use a lot of the features the company has, so I can’t judge those. There’s just one bugaboo that really frustrates me. I have to cover my front camera or face the phone to the ceiling because no matter how many times it gets updated for bug fixing, the facial recognition gets triggered randomly and if I let it confirm my face, it’ll kick me back to the home page. The only way to stop it is to tap when it’s trying, or let it fail and then tap cancel. That annoyance happens three to four times I use the app, every single time. Fix that annoyance and I’ll bump you to five stars. 3/3/26 This app is still so annoyingly buggy. It’s still more convenient than using the website, but there are features on the site you can’t get on the app, and recently I have to try to open it three times before it will, and even then it won’t scroll unless I try for a good solid minute. It’s like it only drags what’s currently on the screen rather than actually scrolling. When it finally lets go and scrolls, you’ve gotten so annoyed that it scrolls past what you want and then you try to scroll down, but nope, it’s stuck again. Downgrading to 2.

In the future, when I’m interviewing with prospective employers, I will be sure to ask them what payroll software they use. If it’s ADP, I will let them know I’m not interested in the position. I’ve now had 3 separate jobs that use this service and it is abundantly clear to me that they spend all their development funds on the management side of the app with no concern for the employee. Absolute train wreck. From lag to nonfunctional links; a clunky interface to nonsensical instructions, ADP is a chore to use. Each time a new company has hired me, ADP has required me to set up a new user account. It seems they’ve never considered people might change jobs. My user names are never available because I’ve already taken them. Then I get to repeatedly enter the same information over and over when onboarding. Name, address, DOB, email, phone. All entered, submit form and go to the next. Now please enter all the info again. Submit. Next form, please enter all the info again. I feel like I’m taking crazy pills. Then, go work for a new company, create a new user account, and go through this insanity again. I’ve created the same emergency contacts for three different accounts now. And none of this includes the disaster of every day use. Whomever is giving this app such high ratings must not be actually using it. At least not on the employee side of things. ADP makes the folks at PayChex look competent.

I like the ADP app, I’ve had it with different jobs which I’m happy to have worked with having this app, because I can go back years and still be able to see old statements. I have my push notifications on through my iPhone, I’ve been attempting to do the same through the app but unfortunately no settings for notifications. My employer uses ADP for our schedules, and I physically have to go into the app and tap my way into schedules just to be able to see my schedule. It would be so much better if I was to be alerted (while not in the ADP) by notifications screen on my iPhone. PLEASE ADD THIS FEATURE!! I only get alerted for my paystub being available and I would much rather prefer an alert for a new posted schedule! This app also needs to add an availability feature, I dislike having to tell my employer verbally my availability and having to remind them. There are many other employees and I’m sure it’s hard to keep track. I want to be able to go in the app and add my availability as well as request time off. Another feature to have is a shift switch, sometimes we as employees want to switch shifts with others and we can’t do that in the app. We have to verbally say it and when they finally do switch, it takes ADP hours to make the switch. ADP just needs more features for employees.

I don’t know how they got this up to 4 and a half stars, but beware anyone who has to use this service. It’s terrible; that’s the short of it. The long is it’s slow, it is works far less often then it doesn’t, and it will get you in trouble with work. You’ll think you’ve clocked out and it doesn’t go through, you’ll think you’ve clocked in and it doesn’t go through. Worse of all some days it won’t work period, despite phone restarts, being patient, and trying for up to 20-30 minutes. It crashes every other time you open it, and generally takes the worst possible route for what is essentially a stop watch. Clearly they attempted to make this some super app, but it’s an abject failure when the most important thing, clocking in and out of work, is non functional. Many, including myself, are nervous about time, as we don’t want to hit overtime accidentally or be under hours accidentally. This app will nearly guarantee you have more problems than before. If possible, avoid this app, if not possible then prepare to suffer because if you go to their help page it’s a Ai that offers one solution, and if that doesn’t work than you are out of luck. I’ve never had to talk to managers more about time than after having to use this app, starting last July, and every day that I’m forced to use it is a worse day than the last.

This thing rarely works. Quick clock works one maybe two days in a row. Then you have to sign in and wait forever for it to take. Also it makes you change your password every so often and can’t be one you used in your whole life it seems. Probably not but you get the point. What a time waste. After a certain amount of hours you can’t clock out. What junk. So just wrote the times down and call the payroll person once a week with your times and let them deal with it. How it got any stars is beyond me ! David Update ; I was sent an email saying clear the phones cache. Funny I don’t have to do this to use any other app. Even after that it’s a crapshoot if it lets you use quick clock or do you have to log in and wait minutes for it to load any info. The email also says to contact the payroll people so they can contact the rep. Well news flash. They spend more time on the phone with the rep than they do working since we got this system. Well it seems like it. Every time I go there they just look frustrated with this system. It’s to the point where we call in out times every once in a while. Update number 2. They sent another email that says the same thing as the first. I am at a total loss. Even the service seems to be cookie cutter.

Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.

I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.

Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.

I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen.

I really don’t have an option but to use this because this is what Global Solutions INC in Michigan use for payroll. And I HATE THIS APP WITH A PASSION! You cannot edit the start clock under the Time Off menu/page. It gives you specific time start options in 30 minute increments (12:00, 12:30, 1:00, 1:30, etc) which is stupid!!! What if you actually clocked out at 12:46 PM and wanted to file an hour time off, what time would you pick from the “ONLY” options given to you? Do you just eat whatever time you lost just because you are not given an option to change the time start of when you actually started taking paid time off? And not enjoy the actual hour you requested to take off? That is just unfair and inhuman! Companies just wants us to work so hard so they earn more money in their pockets from contract employees like me who by the way also has “important” needs and family to feed. Did you forget the part that you wouldn’t have that money to use to live if not because of the contractors like us who works hard for you to eat and get to live your life sitting on the couch pretty while we spend time and gas on the road just to get to work and spend whatever’s left from our pay. 🙄

Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing

I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches. First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN. The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.

Well if your workplace uses ADP to make you clock in and out you pretty much have to use this app if you don’t want to wait and log into your computer or use a shared “punch in here” computer. In my experience the app is really slow and the UI is a bit cumbersome. For example, you click Face ID, it recognizes you and opens the app I guess, but then asks something like “Log in?” and does a second Face ID check to actually log into your account on the app you just securely confirmed you wanted to open. When an app is designed to open every time like this, you basically known e kind of experience you’re in for. Same thing with the time clock. Why isn’t there ONE button on the Home Screen for “clock in?” You have to click the button that’s like “use clock?”, wait a few seconds for the time clock screen to open up, and THEN click clock in. It would seem that most people USING A TIME CLOCK APP would want to clock in for work when they first open the app. That option should be right there at the top. But, what do I know. I only have an MS in HCI/UX.

My company which is a construction company just switched over to this payroll system from quick books. First thing I noticed our installers are able to see our superintendent time cards also I just found out that any employee can see anyone personal information. Wife’s name, number, home address personal email accounts also pay rates. This has caused a major issue in the company and has only been three days. My biggest complaint is I’m not a social media guy don’t believe in any of it and am extremely private and now I found out that installers can look up my time card go to the personal setting on the web and access all of my personal data with a click. I see potential lawsuit happening. This is information that should not be displayed in anything without all 180 plus people. This is not right and I don’t understand how this is possible. The fact that the installers can see personal information along with entering time in and also checking there supervisor time sounds insane to me this should never be aloud. Not a fan and I plan on seeing what I can do now that my information is public.

I need to use this app for my job to track my hours. It’s alright, when it works. Lots of nice quality of life features that makes timecard tracking simple. However, this app is poorly optimized overall. It frequently crashes, even when on good Wi-Fi. It also doesn’t log punches often, which can be frustrating. If you leave the app idle for too long it will log you out, which is fine, but it requires two logins if you try to go back in after an idle, the second requires you to type your login. You need to force close the app to not have this happen. This can be detrimental if you’re trying to clock fast and the app bugs you into this state, which happens often, and you need to close and reopen the app. The worst part to me, honesty, is when it logs that you clocked in/out multiples times in a row. As an example, I tried clocking out and it clocked me in instead, continuing my timecard. I waited a minute to clock out and it clocked me in again. It happens often enough that my boss knows how to fix this issue with very few clicks. It shouldn’t be that common.

ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.

Which means, it's totally useless to log into work at the locations I work. Since I only have a cellular option. Which is the whole point of this phone app in the first place. I'm using an iPhone SE, (also updated to the newest version last week) with the app set to work over cellular. It worked fine before the latest update. However, when I try to log in over cellular now it just keeps telling me I can't log in with my temporary password and won't let me do anything about it. I am not even using a temp password! I am using the same password to log in that I've used for months. When I tried to log in at my job location on Fri; the day after I updated; I hit the reset password option and it was blank. So I tried again over the weekend while I was home and it told me the same thing: can't use a temporary password (which it is not). But this time when I tried to change it, it let me. And then let me log in and out and back in again. So I thought I was good. But it didn't occur to me that my phone was at home on wifi so I didn't try to turn off the wifi and try. So, when I got to my work location today, and tried to log in with my brand new password, it told me (yep, you guessed it) You can't log in with your temporary password. With no ability to do anything about it. My boss is having to remotely log me in/out each day. And with as many employees in as many states as he has to deal with, this is obviously unacceptable. So, I updated an app that was working fine, and now it is garbage. PLEASE!! I need another new update. This time, one that not only fixes this issue but that also doesn't include another new bug that wasn't there before!! Update: just tried to log in again on wifi and it's telling me I can't use my "temporary" password again. So, it looks like it is just going to keep making me create a new password every time I need to use it. Which is to say: It isn't working at all. FIX THIS!! Please!!

When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.

My employer uses ADP to process payroll and time off and the web based platform works pretty well. However the the mobile app is horrendous to use, I attempt to use the mobile app to perform the quick clock to clock in and out from work but just about every time I open the app there's a new update available, despite updating the app regularly. After that message prompt I often wait a few minutes to tap the clock option where I wait a few more minutes just for an error message to pop up displaying something along the lines "the clock function is not available right now". So after force restarting the app and doesn't this multiple times I somehow manage to get into the clock function and can clock in and out. Every once and awhile I can clock in and out no issue but majority of the time the mobile app does not want to work. Forget about using the mobile app edit your time card as well the interface is atrocious to edit. Requesting time off is pretty simple in the mobile app but if majority of the use of this app would be for mobile I would stay away.

I have confirmed through my HR and my lawyers that my employer is not responsible for changing my tax withholding. I can address my tax withholding, calculator numbers for federal tax withholding however, on the app, I can’t change my state tax withholding. It’s withdrawing the maximum amount and it’s only supposed to take $20 instead of $150 every paycheck which is way too much for it to be taking out there’s no way on earth for me to just stay with holding it’s not fair. I’ve been robbed so many times I don’t own a laptop or a main computer to change it. I only have the mobile app. Why can’t we changeChange it on the mobile app as well regarding our state withholdings!!! It’s not fair when our company use Paycor we could always change your state tax withholding on the freaking app and I can’t do it on this in ADP doesn’t have a phone number unlike Paycor to get a hold of somebody to help youNo one’s gonna respond to my complaint and no one’s going to compensate me. You guys have stolen over $11,000 for me this year

This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could

I am not going to lie, i am pretty livid right now. the fact that between the web browser and the app the same EXACT password is granting me access to the web version but not the app? this issue has been around since we implemented their services a year ago. how could an app that is so widely used for businesses to manage people's time and pay be so consistently inconsistent. fix your crappy app. our business ran better without this trash. if you are a business thinking about making your jobs easier by utilizing this piece of garbage, either go find another route or keep your stuff in-house. not worth cutting corners just to make your employees jump through extra hoops to check and confirm their pay. anything that gets between you and your money is an absolute no go, especially when they dont care to fix an issue that keeps you AWAY from your pay. screw you a ADP. your app is nothing but a tool for corporates to cut corners and add extra leashes onto their employees. sickening. hope this app sinks from all of the holes you leave unpatched.

Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.

Updated yet again - Trying to use the app to clock in and got an error message that said “You do not have access to view the clock experience” I am so tired of having to chase my money because of the the bugs in this app. For the last 3 days yet again I can not clock in or out due to no clock showing in the app. Please fix this! Update — Sept 2022 Lately the app has been working wonderfully. Then they went and updated the entire look. Ugh… can you put the clock back in front so that you can clock in and go. Having to go into the app than into an area to clock in is ridiculous. Quick functions should alway be for front. Please move it out of the folder it’s in. Here we go again. Can’t log in. You are messing with my money people. I’m supposed to depend on this app to get paid yet half of the time you can not log in to work. I can log into app. But not able to log into work. Now I have to rely on someone else to make sure I get paid on time. This is ridiculous! Please fix this as it’s been a week now....again.

This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.

ADP’s app is the absolute worst. It’s incredibly frustrating to use. It will constantly try to login with Face ID at every page of the app. It will reset to the home four out of five of those logins. So you have to navigate to Time Off for example. Face ID kicks in and resets you to home. Navigate back to Time Off. Face ID kicks in and resets you to home. It requires so many attempts to complete a task in this app. Trying to see the breakdown of your last payroll? Be prepared to keep coming back before you have the chance to see the numbers. Need to request time off? Plan for 10x attempts because that process has you picking dates, choosing the type of time off, etc and each one of those actions could trigger the Face ID and reset. This horrible app doesn’t end there. It loads information at a snails pace. Get ready for Face ID kicks while you’re still waiting for the page to load. By far the worst decision the company has made. Save you and your employees a lot of trouble and go with HR firm that’s prepared to do business in the 2000’s and has an app that works.

My Ex employer has modified the payroll on every week I was paid and he has taken more than $3,000 out of my checks without my permission but the problem is that he has went and fixed the payroll to look like he didn’t where it said garnishment it said other and it was showing where he took my money and now it don’t because he knew I got ahold of the labor board and so he fired and tried to cover his behind I’m very fortunate that I had screenshots, but I believe there should be something ADP could do about the hours I worked I wasn’t paid my last 2 checks my employer kept telling the labor board that he was going to pay but never did she finally gave it to her boss I’m waiting to hear from her, I worked 12 hrs a day and 7 days a week this man refused to pay me my overtime and he went and fixated my hours to where it didn’t look like I was working more than 55 but I was the only employee there and our store was open all of the times we were supposed so who else worked? ADP y’all need to tighten up im sure y’all make enough money to fix this issue!

This app has been terrible for years and I’m finally commenting on it. It’s possible that the issues I have are really their back end, servers or whatever.. either way the experience is frustrating and unacceptable. I usually snicker when I open this app and see the acronym spelled out, meanwhile waiting for a solid minute before the app actually shows anything. Then click on Pay or whatever category and observe blank white screen with no information displayed. Back out and try again, same thing. Kill the app and try again, same thing. Eventually it loads, sometimes waiting well over a minute. I annually upgrade with the latest iPhone Pro, so hardware is not the issue. Same result when I try using my iPad as well. Internet/wifi speeds at home always exceed 100mbs and no problems with any other app or service. So not an issue with my network. Bottom line, the app is well laid out and looks pretty slick, but its performance is completely pathetic.

4.7 stars!?! Are people being paid to leave shining 5 star reviews? If true app users were leaving honest reviews based on the actual app performance it would sit well below 3 stars. The app is glitchy, crashes all the time despite staying up to date with updates, time punches are often not registered requiring many time card adjustments and unnecessary stress. For how large of a company ADP is and how vital it is to have accurate time clock logging payroll programs, one would think and hope this app would perform better. For how many millions if not billions of dollars you “handle”, I should be able to have trust in ADP to provide “solutions” and certainly shouldn’t have to “babysit” and hope the time I devote to work is accurately logged. Please work out the kinks, I have a family that relies on me and every dollar counts…I’m so tired of having to keep an extremely watchful eye on my time card when I should be able to simply clock in and clock out and trust that the billion dollar payroll company we utilize is accurately logging the data.

Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.

The interface looks good when you tap into one of the data boxes, but that’s not what makes an app great. ADP currently has a captive market; they stand between employers and employees’ access to personal finance data. It’s clear that they also really want to make this an employee go-to for financial matters like paycard options and such, but they need to attain the essentials of a user experience before I would do anything other than update details and check gross pay in their app. This means: 1) The app loads, logs in, and shows you SOMETHING relevant in less than 5 seconds with a regular internet connection. To your developers: you display floating-point integers. There is absolutely nothing technical between that number and my phone. It’s your service. Make it better. 2) The app‘s UI works. Unique, hack attempts at content and security and are rampant in this app. If you’re ‘standardizing across platforms’, get a real API, make it work, then give the platform-specific dev team the ability to use built in UI elements. If you make the keyboard disappear for ‘security’, or ‘sanitizing inputs’, or god knows what else, stop making it disappear, and figure out what other financial app developers do for their customers. Once those two are underway and evident in the user experience, I might think of ADP as a trusted brand. Slow and steady, right? For now, ADP just seems like a company that somehow, despite their technical incompetence, hasn’t been hacked yet.

This app, more at the end of last year and beginning of this year, would take a while and sometimes multiple times to login. Often, once I log in, when I press a menu button, it will act as though it’s going to the next page but ends up right where I started, on the Home Screen. Right now, my notifications won’t clear from my app, even though I have read them. I’ve tried everything - deleting them, deleting and redownloading the app, logging out and in, etc. The notifications will not go away. I’m now having to get rid of the red bubble on the app in the meantime. On a positive note, I think the app layout and toolbars are very user friendly. It’s easy to navigate. However, with everything else, this app needs some work. PS - as I was typing this I had to manually capitalize letters at the beginning of sentences. That’s not a setting I chose on my phone… Also annoying.

ADP keeps encouraging me to write the developers but nothing ever seems to make a difference! This app is so limited in its scope: as a practitioner, I can only see a person’s email entitle which I already know. I need to see their information. I need to see their personal phone numbers because my desk phone links me to them - I need the information not available in other resources! I need their dates of birth, and other critical… and perhaps most especially when I get the email that someone has requested off I need the freaking date they’ve requested. Instead, what I get from the mobile app, is a message that says I need to go to my desktop to view when they’ve requested. What good is that? How ancient is that technology? I’ve repeatedly asked for this to no avail. And as far as the desktop version is concerned, there are features lacking there as well and I just keep getting told it’s limited for now we’re hoping for that in the future….

I have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP. I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out. When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways

This app is one problem after the next its always late to switch to the new pay periods , which makes it hard to track your hours unless you do it manually which defeats the purpose of using the app. It also causes problems when clocking in it doesnt even show of its really clocked in it wont have the green ring around the start time or the green check. Also seems like half the time i try and clock in when i log in and click the clock button it redirects me to what seems to be the web page log in after ive already logged into the app. Another issue i dont understand is if im downloading this app on my phone why do i need to change my password so often or be logged out so fast. I also have deleted and reinstalled the app plus other steps mentioned on another reviewers response from adp and still the same problems. I would avoid using this app for your business if at all possible the old app we had never had a problem where as this one has problems almost daily.

The app worked fairly well until some time this year. I have always had an issue with not being able to print my paystubs without special characters showing up in the print, which would make it unusable. The workaround for this has always been to bring the pdf into the brother app, which is an unnecessary step. However, for the past several months, I have not been able to open my paystubs without the app crashing. This is the only app on my phone that crashes and closes. Update: years later, I am now on an iPhone 13. I constantly have problems with the app not loading data. It usually takes so long, that I give up and just do something else on my phone. My internet connection is working fine with my web browser, mail app, and social media apps. However, I can’t view my pay details or PDF of my paystub on ADP. I wish my employer just handed out our paystubs like they used to. Maybe ADP should just email our paystubs so that employees could view them.

I am sure ADP is advantageous to the payroll department in my company vs Paychex but on the employee side it’s impossible to talk to a human person when you have issues. Their 1800 number always comes back to you having to talk to your employer and when you do ask your employer they can’t even solve the issue . With paychex this is not an they have support people who helps even if you are an employee. On the app functionality : Paychex is well laid out and has way more information. Plus Paychex offers the option for the employee to manually increase your taxes BY PERCENTAGE, without you having to file any IRS paperwork which limits you anyway to withholding a specific dollar amount and not a percentage. Changing taxes by percentage is a huge help especially if your work hours are predictable and you don’t have much overtime hours . On the other hand ADP does provide you information on what your actual taxable income is per paycheck… paychex does not do this

I’ve used this app in the past with a separate company and it worked great! I recently got a new job who also uses ADP and I was excited since I was familiar with it… I can’t even access the app anymore. I was able to use the app for the onboarding process and I was able to sign documents and sign up for direct deposit (I am thankful I did that as soon as possible). Today I tried to go into the app before receiving my first paycheck and I wasn’t even able to get past the part that displays the ADP logo. So I tried to delete it and re-download the app where I logged in all over again and still, I was unable to even get past the logo screen. I closed the app and re opened it, I was able to get into the actual application itself except it only shows the offers selection such as door dash. When I try to tap on my profile or notifications, there is no response; same goes for the offers. I need this app to see my pay stubs and other important forms… this is very concerning for me

How a multi billion dollar company can have an app like this is just ridiculous. UI fails like calendars that don’t pop up until after you’ve entered the date manually. no summary pages when you enter in data, no status for time off requests, some sort of weird calculator widget that no human would want when you’re entering in hours. Completely idiotic UI displays that show you your possible time off options but don’t let you tap that option to enter new time... silly me I should have known you have to press the other tiny button at the top that says request new time. What are the other sections of the page even for!? Also if you switch away from the app it reloads the page like a website and aggressively times you out. But please show me that stupid login animation again. I’m sure you’re proud of it. Also why does the UI show a password box when fingerprint ID is enabled? That’s just confusing. just one of many dozens of design fails. The entire thing is just a master class in poor UI/UX design

I can understand not being allowed to clock in and out via the app but I would have expected I and any app user could at a minimum at least just see previous clock ins and clock outs and the total time accrued on previous days. I don’t technically have a schedule my job sets for me ahead of time each pay period so the “schedule” feature of the app is basically useless for me and not being able to see previous days accrued times with time clocked in and out like with the web version is an extremely frustrating oversight I feel like on the part of the app developer. I have times where I’d like to plan for appointments and it is extremely aggravating to not be able to simply open the app go to a “time” section and see accrued timess. Lacking this function/functionality also makes it extremely unlikely I with hardly ever use the app at all nor recommend it to others unless this feature is added in/made available in for all users.

App is okay. Slow to load most of the time. Definitely needs some improvements.

They prioritize greeting you in the opening of the app than having a functional log in button. Only works 10-15% of the time user wants to click in or do something else

Being forced to change our password this frequently on a payroll app makes no sense. It’s not like we have access to actual money on it. My banking doesn’t force these changes.

I have to change my password almost on a monthly basis. It can’t remember my password even though the password is lock to my biometric ID. If the user is unable to sign in to see their account the app isn’t user friendly.

Since the update on the 24th april, I cant open the app. When clicking on it, it force closes itself and I am not able to access it. Someone assist please

Just crashing and can’t open

It keeps popping up a message to upgrade, and when I click it, it just leads me to the app store with no upgrade option. Just shows the same app which is up to date. App needs to be fixed.

Our company has switched to using this app for our paystubs and we encounter nothing but issues. Haven’t been able to see a paystub for weeks again now because of ongoing issues with this app!! Terrible.

Nice

Just trying to see my pay stub, but it won’t load

Not working properly

I’m having major issues logging in. It’s a great app and I use it for my hours and work but since the last two updates I can’t log on nor can I use quick clock, please help

After updating the app my screen never passes the loading adp screen, great job guys! right on time for tax season 😃 how ab fixing the app instead of gaslighting us into deleting and reinstalling, yk it won’t help…

App always have bugs and doesn’t open properly most of the time. The features and limited and displayed poorly. It has much more to improve and develop. It’s not my favourite app at all.

Majority time it doesnot work. After each update the app wont open

I have found ADP very difficult to use. It’s quirky and is often hard to open. We also use the system to track our hours at work. This is particularly flakey. I can’t ever get my hours in on the first try. I preferred our previous system.

They kept harassing me for a review. Here you go.

Il y a toujours un message d’alarme qui s’affiche quand on ouvre l’application qui nous dit de réessayer plus tard, mais finalement quand on click pour voir notre paye, ça fonctionne quand même C’est bizarre Pouvez vous réglé ce message d’alarme qui s’affiche pour rien ???? Merci

It is extremely annoying, sometimes it doesn’t let you log in, when you finally do it, it shoots down by itself, not letting me see or do anything. I have removed and reinstalled the app many times and still it doesn’t work.

This app sucks, it stalls and is super slow.

System sucks, keep forgetting my face ID and username. It takes hundred years to log in, sometimes even can’t be logged in.

App sucks. Forced to use it. Very slow

The app will forget your user IF and password and FaceID every few days on iPhone

This app works on and off for me. Lately it won’t even let me sign in anymore. On the computer it will but not on the app. I just wanna see my pay stub without going on my computer :(

So many times your app does not function properly

The app is often glitchy, I can’t clock in or out more frequently than id like , and my staff also has the same problem , it says error often . The web browser is even worse.

Not the great app to consider

At times when I try to sign in , to view or request vacation time I get a notification that often pops up saying the app is unavailable right now. Often have to reset the app just to log in etc. I feel it is not reliable at all and there is lack of assistance from the app

This app is buffering all the time. It doesn’t even scroll up, for updating timecard’s hours. I haven’t seen any worst app than this.

It’s great to have mobile access, but “nothing to show here, you’ll have to use the web view” gets tiresome.

Terrible website. Terrible service.

Worst

Was supposed to be 75$ but i got 50.49$

Now everytime I have to log in with security code, was not fun before either

Password and security login issues. Seems you have issues with home and workplace vpn logins?

It works perfectly fine and has not been compromised you’re actually making me mad

The worst app I’ve had to deal with. Non intuitive, not at all relatable to our work. Wish I didn’t have to use it.

Performance is always slow. Feels as if there is maintenance every day (you can’t access the app during this time).

Ive been using this software for only a week, not by choice. Ive had problems on top of problems and all im trying to do is sign in and out of work

Never loads and I can rarely clock in for work