ADP Mobile Solutions Customer ServiceADP, Inc

ADP Mobile Solutions Customer Service

ADP Mobile Solutions provides you with an easy and convenient way to access payroll, time & attendance, benefits, and other vital HR information for you and your team.
For your best experience, use iPhone 7 or later.

- All the features listed below may not be available to you. If you have question, review the FAQs in the Settings menu in the app.

- This app is available to the employees and managers of companies that use the following ADP products: Workforce Now, Vantage, Portal Self Service, Run, TotalSource, ALINE Card by ADP, Spending Account / iPay Statements, and select products outside the US (ask your employer).

Key Employee Features:
• View pay & W2 statements
• View & request time off
• Track time & attendance
o Punch in/out
o Create timesheets
o Update, edit, & approve time cards
• View pay card accounts
• View benefit plan information
• Contact colleagues

Key Manager Features:
• Approve time cards
• Approve time off
• View team calendars
• View executive dashboards
Security:
• All application requests and transactions are routed through ADP's secure servers
• All network traffic between the mobile device and the server is encrypted
• All employee information cached on the mobile device is encrypted
• Username and password protected
• Login sessions time out from inactivity
• Accounts locked out with excessive login failures
• Fast and easy login with Touch ID or Face ID
• Recover or reset forgotten user IDs and passwords
Investment options are available through the applicable entities for each retirement product. Investment options in the “ADP Direct Products” are available through ADP Broker-Dealer, Inc. (“ADP BD”), Member FINRA, an affiliate of ADP, INC, One ADP Blvd, Roseland, NJ 07068 (“ADP”) or (in the case of certain investments), ADP directly.
Certain advisory services may be provided by Financial Engines™ Professional Management, a service of Financial Engines Advisors, LLC (“FE”). FE’s service are made available through connectivity by ADP, however, FE is neither affiliated with ADP nor any of ADP’s affiliates, parents, or subsidiaries, and is neither endorsed nor recommended by any ADP entity.”

ADP Mobile Solutions App Comments & Reviews

ADP Mobile Solutions Positive Reviews

Password Expiration DateI like the app and I use it every day but when it tells me I need to reset my password and says it will expire it doesn't say when it's going to expire. It would be helpful to know when the expiration date is so people like me can change the password so we can still log in without having to reset it when it has expired. Just letting you know this is a suggestion for you guys so future users can have a good experience etc... Other than that the app is great and nice to have to log in the hours you work. Many thanks to the team and hope you guys are doing well. Blessings to all! Thank you! Sincerely satisfied customer. Ps. I don't understand why I need to change my password so often. I get used to the old one and then I gotta create a new one it's kinda frustrating. But I'm overall quite satisfied with it. 👻🎃💀🧛🏻🥸🤓😎😁😂.Version: 3.26.0

PedroviousI give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it..Version: 3.8.1

Bad serviceI have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service..Version: 3.16.2

Outdated, glitchy, badly designed.Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful..Version: 3.16.2

I have the I phone 11 pro maxI have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great..Version: 3.18.1

My automatic depositI recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely.Version: 3.22.0

Don’t be lateEveryone complaining that the app is slow, laggy, glitchy, etc., are the ones who are trying to clock in at the last possible second. I have had no issues with this app. Quick clock works like a charm. I did notice though that if I don’t close the app after a quick clock, it will still say to “clock in” even though my clock in was already recorded. It’s a very easy fix, simply close the app, reopen it, and press quick clock again. It will then say “clock out”. This is barely even a minor issue so it doesn’t bother me at all. Logging into the actual app takes like 5-8 seconds depending on your connection but once your in, the app runs smoothly and quickly. I love all the features this app provides..Version: 4.2.0

Worked great until I got locked outEDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating..Version: 3.16.2

Can’t log in/UPDATEI have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!.Version: 3.16.2

Not workingIt depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it..Version: 3.9.0

Works Great, but...The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue..Version: 3.12.2

Mostly useful but can be pretty annoyingMy job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up..Version: 3.10.0

Convenient, but just barelyIt’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure. Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it. All in all, this works incomparably better than their awful mobile website does on iPhone Safari..Version: 3.8.0

Adp appWhen is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8.Version: 3.7.0

My reviewThis is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app..Version: 3.4.1

Utterly useless - just use their webCompany required we download this awful app to register our vaccinations. EVERY time the app is opened and logged-in, it asks to register vaccinations (can’t seem to find any record of it each time). Icons spin as it tries to display payroll details (pay stub, etc.), NEVER populates. Just sits there for hours. Log onto the ADP web site, get right in, do everything needed (except web site does NOT have the covid vaccine registration option, go figure). Now that I’ve entered my covid vaccine 4x, and each time it looks solidly accepted, I’m done. Deleted it. Never looking back. 99% of functions of this app simply don’t work..Version: 3.25.0

Great appEverything is easy and user friendly.Version: 3.0.0

Slow and does not save Touch IDApp is very slow to open. Doesn’t open at all sometime. Just a hula hoop forever. Does not memorize Touch ID ( very annoying). Entering hours in the end of the week day by day requiring saving everyday is also annoying. Why can’t it be: hours -check mark 5 times and save once in the end?.Version: 3.17.1

So cool!Really neat idea!!.Version: 4.5.2

Slow to loadApp is okay. Slow to load most of the time. Definitely needs some improvements..Version: 3.16.2

Calendar IntegrationThink the app is great, and pretty handy to use. My only wish is that they would integrate “export to calendar” since I use my calendar for everything. It can be a pain to login every time I need see shifts..Version: 4.0.0

Not working right — fix itThe payroll section says: Error We apologize. There is a problem. Please try again later. It’s been like that for a few months now Thought the update would have fixed it NO it did not.Version: 3.23.0

ProblemeIl y a toujours un message d’alarme qui s’affiche quand on ouvre l’application qui nous dit de réessayer plus tard, mais finalement quand on click pour voir notre paye, ça fonctionne quand même C’est bizarre Pouvez vous réglé ce message d’alarme qui s’affiche pour rien ???? Merci.Version: 3.22.0

Missing information…Slow to respondThe app while great in theory is missing a lot of the information to be able to work in the go…schedules never work, no option for sub dept and no option to switch to work under delegated tasks. One new issue is that notifications don’t disappear it still shows up after completing all task although reviewing pay statement never disappears. I tried resetting but nothing changes..Version: 4.5.5

CalendarIt would be 5 stars if you could export your shifts to your phone calendar, as it is, it’s a huge pain to do it manually.Version: 4.5.4

New Update has Blocked many featuresI use to be able to see my pay, vacation hours and so on but with the recent update i have been unable to see my pay, hours, anything really..Version: 4.5.4

Great PlatformVery impressed on the functionality , ease of use , and the consistent improvements of the app. I don’t know how I’ll ever go back ..Version: 4.5.0

There’s another bug :(I absolutely love this app especially the latest version, however when I open the app now it stays on a white blank page and won’t load my account, could you please look into this!.Version: 4.5.2

This new UPDATE is sick, man.I like the new update, the UI was much better. You guys rock..Version: 4.5.0

ADDPUNCH IN //PUNCH OUtGreat app overall, but we dont have access to punch in and punch out like in the picture. pls add this fonction!!!.Version: 4.4.3

Missing Timecard and moreWe cannot see Timecard and other features. we have tried to reset the app, log out and in, delete and reinstall. please fix this bug. thanks.Version: 4.4.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.5.6


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