ADP Mobile Solutions Customer ServiceADP, Inc

ADP Mobile Solutions Customer Service

  1. ADP Mobile Solutions Customer Service
  2. ADP Mobile Solutions App Comments & Reviews (2024)
  3. ADP Mobile Solutions iPhone Images
  4. ADP Mobile Solutions iPad Images

ADP Mobile Solutions provides you with an easy and convenient way to access payroll, time & attendance, benefits, and other vital HR information for you and your team.

- All the features listed below may not be available to you. If you have question, review the FAQs in the Settings menu in the app.

- This app is available to the employees and managers of companies that use the following ADP products: Workforce Now, Vantage, Portal Self Service, Run, TotalSource, ALINE Card by ADP, Spending Account / iPay Statements, and select products outside the US (ask your employer).

Key Employee Features:
• View pay & W2 statements
• View & request time off
• Track time & attendance
o Punch in/out
o Create timesheets
o Update, edit, & approve time cards
• View pay card accounts
• View benefit plan information
• Contact colleagues

Key Manager Features:
• Approve time cards
• Approve time off
• View team calendars
• View executive dashboards
Security:
• All application requests and transactions are routed through ADP's secure servers
• All network traffic between the mobile device and the server is encrypted
• All employee information cached on the mobile device is encrypted
• Username and password protected
• Login sessions time out from inactivity
• Accounts locked out with excessive login failures
• Fast and easy login with Touch ID or Face ID
• Recover or reset forgotten user IDs and passwords
Investment options are available through the applicable entities for each retirement product. Investment options in the “ADP Direct Products” are available through ADP Broker-Dealer, Inc. (“ADP BD”), Member FINRA, an affiliate of ADP, INC, One ADP Blvd, Roseland, NJ 07068 (“ADP”) or (in the case of certain investments), ADP directly.
Certain advisory services may be provided by Financial Engines™ Professional Management, a service of Financial Engines Advisors, LLC (“FE”). FE’s service are made available through connectivity by ADP, however, FE is neither affiliated with ADP nor any of ADP’s affiliates, parents, or subsidiaries, and is neither endorsed nor recommended by any ADP entity.”

ADP Mobile Solutions App Comments & Reviews

ADP Mobile Solutions Positive Reviews

Password Expiration DateI like the app and I use it every day but when it tells me I need to reset my password and says it will expire it doesn't say when it's going to expire. It would be helpful to know when the expiration date is so people like me can change the password so we can still log in without having to reset it when it has expired. Just letting you know this is a suggestion for you guys so future users can have a good experience etc... Other than that the app is great and nice to have to log in the hours you work. Many thanks to the team and hope you guys are doing well. Blessings to all! Thank you! Sincerely satisfied customer. Ps. I don't understand why I need to change my password so often. I get used to the old one and then I gotta create a new one it's kinda frustrating. But I'm overall quite satisfied with it. 👻🎃💀🧛🏻🥸🤓😎😁😂.Version: 3.26.0

It is okay…4,7⭐️ (it’s current rating) it is notADP has been around for a while and is okay as an app. How it got 4.7/5 is beyond me though. Don’t get me wrong…it’s not a bad app but it’s not great either. It can be glitchy and before I go on I will say I’m in tech so I do all the standard fixes (clearing cache, deleting and re-installing, etc) and have the latest iPhone (14 pro max) and keep everything (app and iOS updated). One thing I don’t get is why it takes so long to update my pay stubs. Used PayChex before this and my paystub info was available the second I got paid. Two days after I get paid and still nothing on ADP. I do know it will get there and it doesn’t impact my getting paid but still annoying. All that being said the app does (eventually) do what it’s supposed to do, just on its own schedule. So 4.7 (current rating)? Hardly. It’s average at best compared to other similar apps which in my opinion makes it 2.5 ⭐️…dead average. For a company that has been around so long, having a glitchy app that is slower to provide pay stub information than less established companies is just pure lazy and says enough about the company to warrant a dead average rating. Do better ADP..Version: 9.1.0

You have to use it, so…Well if your workplace uses ADP to make you clock in and out you pretty much have to use this app if you don’t want to wait and log into your computer or use a shared “punch in here” computer. In my experience the app is really slow and the UI is a bit cumbersome. For example, you click Face ID, it recognizes you and opens the app I guess, but then asks something like “Log in?” and does a second Face ID check to actually log into your account on the app you just securely confirmed you wanted to open. When an app is designed to open every time like this, you basically known e kind of experience you’re in for. Same thing with the time clock. Why isn’t there ONE button on the Home Screen for “clock in?” You have to click the button that’s like “use clock?”, wait a few seconds for the time clock screen to open up, and THEN click clock in. It would seem that most people USING A TIME CLOCK APP would want to clock in for work when they first open the app. That option should be right there at the top. But, what do I know. I only have an MS in HCI/UX..Version: 23.50.1

PedroviousI give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it..Version: 3.8.1

Bad serviceI have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service..Version: 3.16.2

Good enoughIt works. It shows my paycheck amount at 11:00pm the night before I get paid is the only thing that’s annoying which apparently is a common issue. It’s be nice if I could see what my pay was the day (which is Tuesday I believe) I got paid than the day before. I used to be able to see what my tax exemptions were and edit when I wanted to on the app also, now i can’t, maybe that’s what the company controls. Idk. It’s a little aggravating to navigate the app too so I usually just login look at my pay then exit. I am able to compare week-to-week checks and see my year to date is as well. Where you see your gross and net pay amounts is a nifty little pie chart showing insurance/taxes etc. being taken out. My company recently started putting my full statements on the app each week which is cool. Overall I like not being shocked at much or how little my checks are each week before errand day..Version: 10.1.0

Outdated, glitchy, badly designed.Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful..Version: 3.16.2

User Friendly… NOT User EfficientThis app, more at the end of last year and beginning of this year, would take a while and sometimes multiple times to login. Often, once I log in, when I press a menu button, it will act as though it’s going to the next page but ends up right where I started, on the Home Screen. Right now, my notifications won’t clear from my app, even though I have read them. I’ve tried everything - deleting them, deleting and redownloading the app, logging out and in, etc. The notifications will not go away. I’m now having to get rid of the red bubble on the app in the meantime. On a positive note, I think the app layout and toolbars are very user friendly. It’s easy to navigate. However, with everything else, this app needs some work. PS - as I was typing this I had to manually capitalize letters at the beginning of sentences. That’s not a setting I chose on my phone… Also annoying..Version: 23.38.0

My automatic depositI recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely.Version: 3.22.0

Dummy appThis app is not very helpful, lets start with the fact that it doesn’t remember passwords or devices ! Its 2023 and remember passwords is hard especially with this app considering its has to be a very very very hard one . Also this app makes its own notifications in my opinion to get to to engage ( open the app) I have been on leave for 4 months now & have no received a single payment from my employer but literally every two weeks this app give me a notification i check i open the app to check and of course theres no notification with in the app its self . Also i hate how u can not contact an actual person at ADP for assistance. Or the fact that your employer can pay you using ADP but you cant have access to ADP unless your employer gives it to you ..Version: 23.30.0

Worked great until I got locked outEDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating..Version: 3.16.2

I have the I phone 11 pro maxI have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great..Version: 3.18.1

Can’t log in/UPDATEI have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!.Version: 3.16.2

Great appEverything is easy and user friendly.Version: 3.0.0

Slow and does not save Touch IDApp is very slow to open. Doesn’t open at all sometime. Just a hula hoop forever. Does not memorize Touch ID ( very annoying). Entering hours in the end of the week day by day requiring saving everyday is also annoying. Why can’t it be: hours -check mark 5 times and save once in the end?.Version: 3.17.1

So handyI have never had an app like this with an employer and I find it so helpful to be able to easily access pay statements. The information is clear and easily accessible..Version: 24.8.0

Slow to loadApp is okay. Slow to load most of the time. Definitely needs some improvements..Version: 3.16.2

Calendar IntegrationThink the app is great, and pretty handy to use. My only wish is that they would integrate “export to calendar” since I use my calendar for everything. It can be a pain to login every time I need see shifts..Version: 4.0.0

Not working right — fix itThe payroll section says: Error We apologize. There is a problem. Please try again later. It’s been like that for a few months now Thought the update would have fixed it NO it did not.Version: 3.23.0

ProblemeIl y a toujours un message d’alarme qui s’affiche quand on ouvre l’application qui nous dit de réessayer plus tard, mais finalement quand on click pour voir notre paye, ça fonctionne quand même C’est bizarre Pouvez vous réglé ce message d’alarme qui s’affiche pour rien ???? Merci.Version: 3.22.0

HiNice.Version: 24.10.0

Very good AppVery easy for the general work understanding and Using. I like it very much.Version: 24.8.0

Good but needs perfectionI use it for my work. It does what it is supposed to do but they are some bugs. Also I don’t understand why I need to press the face recognition and then confirm that I want to log using the face recognition… or to see my time of work I have to press twice… etc that’s bugs me..Version: 24.8.0

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ADP Mobile Solutions iPhone Images
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