VideoMaster Video Sound Editor Customer Service

VideoMaster Video Sound Editor Positive Reviews

Confusing but niceI use it for editing sounds for tiktok and it works well just a bit confusing. :).Ava29176Version: 1.5

Sounds so good!Seriously powerful for quickly upgrading sound quality on videos #inphone ! For anyone not familiar with adjusting frequencies manually, I’d recommend flipping through the presets to find ones that bring out the vocals or quiet some unwanted background noise, or just make it sound better for whatever reason. Defer to the ears here! I’ve salvaged some videos with sound issues that would have been unusable, unsharable. If I didn’t know about sound but posted videos, I would watch a few tutorials on basic equalization and utilize this, there not anything else out there for fixing sound on videos without exporting to computer etc. Bad sound is just not pleasant and will chase ppl away even if they don’t know why! Bad sound is like needles poking your little eardrums, good sound is like an eardrum massage or even a soul massage if it’s really good sound! Good sound is everything so thank you so much for this app!.Lilly SwansonVersion: 1.0

Great concept, but…I love the concept of this app, alot! I use it in post production for my posts on social media. The problems that I have encountered are that the app freezes, frequently. The only way to unfreeze it is to delete the app from my phone and then re-download it. Upon deleting it, it asks if I would like to maintain my subscription, and I always answer yes. However, when I go to open the new app, it will not let me open it unless I pay another subscription fee of $15. So far I have been charged for this app three different times in a period of a few months. I was able to dispute two of the charges with my credit card company, and they took care of it. I just want to pay for the app, and be able to use it without it freezing. Great concept, but the bugs need to be corrected..Sunshower MusicVersion: 2.5

Great app, terrific support team!I’ve used VideoMaster for years, always loved it, never had a problem until a recent app glitch. I reported the problem, got a quick response, and the problem was fixed in just a couple days. The developers obviously care about the user experience, and it is greatly appreciated!.TallytofuVersion: 2.7

Amazing developersI’d like to add another review solely for how responsive and kind the developers were. They reached out to me promptly and really showed that they care about their customers feedback and actually want to make a good app. Happy to support such thorough and thoughtful developers!.Gabe040512Version: 2.7

Great, but one important problemSo I tried to edit a screen recording on my phone. On the Photos app I edited the vid to make it look nice, but when I selected it on this, it showed the screen recording without the prior edits, so essentially it was useless.RayRiversVersion: 1.5

Customer supportWhen I had an issue recently, not only did they know about it. They sent me an email and were very nice. I like this app, use it often and highly recommend it!.JoeciaVersion: 2.7

AwesomeThis app works perfectly and simply. I am now able to take videos of the family and drastically make the sound quality better by removing unwanted background noise like cars and wind and boost the dialogue. Highly recommend it!!.Medicine kevkVersion: 1.0

Awesome sound and easy to use.Easy to use and professional sounding. The 6 channels gives you a lot to work with. I’ve been going through a lot of old phone videos and their all now sounding a lot better. Very cool app!.Matthew J. KaplanVersion: 1.0

O M G MommentsVery new still but I can see it potential for for many musicians to have a big bag of goodies to be more creative in the intransit moment of sheer genius that you have got to put it into audible scrootney ASAP.PassyoassesVersion: 2.2

KimGary from FM support was very helpful, Knowledgeable & timely! Fixed my issues right away. The best customer support I’ve received anywhere in a while. Thank you..KN golfVersion: 2.2

Bluetooth issuesI like your app to connect to the Bluetooth, maybe there’s a glitch in the software I don’t know I just know in the previous versions I was able to connect via Bluetooth so now I can’t..AvatarOsirisVersion: 2.6

Great app from great developers!I already have a few of their other apps. This app so easily improves the sound of my videos. Love it!.MarzipanzeeVersion: 2.0

Found a wayJust screen record your results and you don’t have to pay..FunkthasystemVersion: 1.5

Great app!Finally I found this app that I actually used it everyday. Easy to use, versatility and great support from developer. Highly recommended..KiowaApacheVersion: 1.5

Turn Down For WhatI love it you can turn your Audis whenever you want 🙂.Im Da MaxVersion: 2.5

5 Starssss!!!!This is perfect it is taking my videos to the next level.... Capcut has no EQ so this is amazinggg!!! HIGH Definition Sound!!!.Effiecent MegVersion: 2.7

DistinctionThis app is just too awesome.MofeManixVersion: 2.2

Good with one big problemApp does exactly what I needed. But I can’t listen on my Bluetooth earbuds. It just doesn’t output to my earbuds. Bummer..Emiles27305Version: 2.6

GreatVery good and precise tone tuner and sound production machine Highly Recommend Kenny Mac..Holy Cross of Jesus ChristVersion: 1.3

Holy Cow!! Amazing!!Uhhh yea...just like the header says. Amazing!!! And fast!!! Instant master save!!! Thanks!!.KobalawakmVersion: 1.3

Love itThanks.DamnamyVersion: 1.5

ChanteWorship the lord.Mylove YanxuVersion: 2.2

Kicks me out now?!So it was working I fine I made my audio and then all of a sudden I go back in and pick my video and it kicks me out before I even get to edit the audio. I have no idea what’s happening or what wrong! I really liked this app...HarryTheSpiderAndMayaVersion: 1.5

World cup is cannnibuss washers vs xoxo 💋Uesssir.BadBarbie50Version: 2.5

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VideoMaster Video Sound Editor Negative Reviews

Help!I can’t really leave an accurate review yet. Can you help with it getting stuck on analyzing audio? I haven’t been able to do anything yet. I’ve tried a couple of different videos. They are roughly 3 to 5 minutes long. It compresses them fine, but when it goes onto analyzing the audio, it gets stuck for hours. I don’t know if that something that’s normal and I would just need to be patient but that seems like an awfully long time if I wanted to do three or four videos that would take me days so I’m thinking it must be a glitch?.Resrie7Version: 2.5

Subscription requiredYou cannot use this app to edit a videos audio without paying for a monthly subscription. A one time payment to purchase the app would be acceptable. However this business model for such a simple service is disingenuous should not be supported. I recommend exporting to a pc and using a well renowned DAW or free software instead of paying a monthly service for a simple audio editor on IOS.Game Master Inc.Version: 2.2

Don’t expect to save video..I think that’s kind of crappy that after downloading/installing this app, it’s not until I OPEN it that I find out it’s a DEMO version and I won’t be able to SAVE any videos I work on until I PAY. Weak. Might be a good app, but bait & switch is why it gets only one star - because honestly, once I saw that, never even tried it.👎.Acez_Wild38Version: 2.2

Not working properlyI went and paid for this app for 6 months and it won’t even export the files most of the time. I try to just do a simple volume boost and it won’t export. It pretty much let’s me know what I’m doing instead of giving me all the options.SnsnsnnsmsnanamaVersion: 2.2

Can’t do ANYTHING at free level — avoidThere are better options out there for free. This subscription nonsense is getting too much. If every app becomes a subscription, I’m going to be paying thousands of dollars a year to use them? Get real. Charge a reasonable one-time fee and be done with it. Nobody in their right mind is going to subscribe to this..WhythefVersion: 2.2

This does NOT work for background noiseIt did not remove the very loud white noise sound from my video. I cancelled as soon as I realized it didn’t work and would love to have my money refunded. I was grateful that the developers responded but the app that they suggested, Audiofix, did not work either..MfleuretteVersion: 2.2

Don’t Be Fooled...Like most of these there is nothing free about this app. Unfortunately Apple lost control of the quality control long ago and every developer, like this one, took advantage and found ways to make you pay. This app barely works at all the differences are negligible. If this worked I would buy it. But it really doesn’t..Bassboy1Version: 1.5

App is sketchyThe app is misleading about whether or not you bought it. All it does is make an excessively loud copy of your original, and turns down the volume in the comparison model. None of the effects presets work. It glitches out. Why don't you restart your company and see if that works..Whatever name ain't takenVersion: 2.4

Disappointed...So I realized a video I worked really hard on creating had very little sound. So I decided to download this to make it louder. I was so happy that it worked until I tried to export it and realized you can’t even save the videos without paying... All in all, great app if you’re willing to pay a subscription😕.Missgworl04Version: 1.3

Not shareableI sent my video to WhatsApp and I movie. In both cases I received a message from this app saying my video was successfully shared. But it wasn’t. On WhatsApp only received a big advertisement for their app but NO VIDEO and on iMovie it wouldn't send the edited version. A flop app..EstasbuenasnuevasVersion: 2.0.1

Couldn’t save a videoCouldn’t save a video to library or camera roll though I subscribed and paid for it! I don’t think that I’m going to continue subscribing to this! Needs to be fixed!!.Serenty 2020Version: 1.5

Works 10% of the timeI have a 12 w/ over 100G of storage available. As soon as I begin editing video, I receive a text message from (122) sorry the service is not available. Money wasted..StevemccarthyVersion: 1.5

Don’t waste your timeThis app isn’t free like it’s labelled. You need to pay to export your video, and you’re not notified of this until you’ve already downloaded the app and worked a bit. The dev’s actions are misleading and disingenuous - don’t download their app..AbcdifuoehwnfiVersion: 1.5

App literally doesn’t workAdjust the sliders does nothing to the audio and eh. You click load it just freezes.Bd3542Version: 2.5

NOT FREEThey make it ambiguous in the description but this app is free to download and not to use. If you actually want to save your videos you either have to subscribe or find another app. Save your time.Apple user 💃Version: 1.3

App should not be listed as freeStarted the app and immediately got a pop up that any video I wanted to export would cost me money....deleted app. This is the apple store version of click bait in my opinion..10E28Version: 1.3

SCAM SCAM SCAMFree trial still bills you $9.99 even when you cancel it within 2 minutes, and the app is useless. Don’t know how apple allows this to happen, but buyer beware!.Dr Tel MegiddoVersion: 2.4

Does not work on slow motion videosWhen using a cropped slow-motion video, it opened and exported as uncropped and in a real (not slow motion) frame rate. This was with the Pro plan. How do I get a refund?.NwsGuy42201Version: 1.5

Shut downApp keeps closing every time I choose the video to edit. On iPhone 8 version 15.5.1.Slay.Queen369Version: 2.5

The eq is all that worksThe eq is the only functional preset. I see the others but they do nothing..VVRRWW21Version: 1.4

BadYou can not make new videos you have to use other ones.VicstoreaVersion: 1.5

LieThe app seems free at first. i downloaded it, edited a video, and was happy with the sound. but then when you go to export it, you can’t save it without paying for a subscription. i literally just want to edit one video and then be done. ridiculous..StressedmermaidVersion: 1.3

Cannot export finished video.Does not export my video to my photos or save for IG after the sound is adjusted..ChadTunesVersion: 1.5

App says theres a free trial, there is no free trialIt charges you immediately..Nickname1858585Version: 2.5

Not free.Should be more up front that this is a demo version for a paid app..Maho22Version: 1.3

BadApp don’t even work.Malicia775Version: 1.5

FakeThis is nothing but an audio volume booster no real equalizing here.BBabyBrebdinhoVersion: 1.3

Garbage appLiterally messed around with every slider and it sounded the same. What a scam app.Nikkimonster high101Version: 2.5

Won’t load IPhone videosLike their other apps. They won’t load any iPhone videos - on an iPhone. 0/5. Don’t waste your time.RoyalThompsonVersion: 2.5

Save your coins.Don’t do it! Save your money! I can’t download my videos in the original size, only compressed, which makes the quality of the video trash. Ending my subscription before it renews..CarisZeeVersion: 2.2

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