Grubhub For Drivers Customer Service

Grubhub for Drivers Positive Reviews

GrubhubIt usually takes an hour or so to get a good enough order to take. When you go to the restaurant it’s almost never ready because Grubhub sends the order to the driver too soon. If I want to keep the order I 95% of the time have to make a trip back to the restaurant to avoid a 20 minute or more wait. This long wait at the restaurant leads to a high cancellation rate and driver dissatisfaction. When you drop off the order you cannot review whether you liked or disliked this restaurant or customer. When going to an unsafe area it would be nice if they would ask you if you liked this order. So they can mark it in their system if there was a problem. When you drop off the order you almost always get the exact same amount of money. You would think if you went above and beyond being quick and customer friendly they would give you a little more but it’s the way the Grubhub App is set up that makes this the case. Hopefully someday soon we will see a complete turn around in the Grubhub app and things will improve..PamagirlVersion: 4.44

Double ordersDouble orders are a disaster for the drivers while we would love to make money and get more runs it just doesn’t run smoothly 90% of the time when receiving double orders. U pick one order up then go to the next and it’s not ready grub hub sends u messages saying looks like u picked up an order but aren’t moving toward the drop off location..well u can’t move anywhere until u receive the 2nd order..Vice versa u except a double order then get to the 1St pick up and the food isn’t ready u have a good chance that grub hub is going to reassign the 2nd order bcuz u aren’t moving toward picking it up because u are still waiting for the first to be ready which then messes up the drivers cancellation ratings which is totally unfair because it is not the driver fault that the first order isn’t ready so u get penalized for the restaurant not having first order ready! Just always turns out for the worst on the driver .very rare do u receive a double order and both orders are ready and the delivery runs smooth! DOESNT HAPPEN OFTEN! Not fair to the drivers ! We have no support when it comes to that we get the bad end of the stick every which way on double orders! Also u have one customer wondering what’s going on with there food that u picked up 20 min ago but have to wait for the 2nd order so u get bad ratings from customers who don’t quite understand what’s going on with a double order . Like I said it’s not the best fit for the drivers..SB51383Version: 4.45

Great for someone who want to make there own hoursOnly complaint’s I have are I deliver in one town and I get offers to go 30 to 40 miles out of town to deliver order for a very cheap amount and if I don’t take the order in another bigger town because you offered it to me back to back you drop me from my block. You need to set zones for each town that people deliver in that way they don’t have to go or be offered a order 40 miles out of town you’re asking me to go 80 miles round-trip for eight dollars there and back that’s not right at all other apps have set zones that you deliver in for that town not another town you need to update to that I believe so you’re not offering people to go 80 miles round-trip for eight dollars and dropping their blocks because they can’t drive that far Other apps offer so much more They also offer a debit card linked to them for when you’re done delivering during your scheduled hours that day the money you made directly goes on that card as soon as you’re done please update the zones like it’s really not fair that you’re asking people that deliver in one town to go to another town way out of their way at not for a very good or fair price I wasn’t even offered enough to cover my gas there and back!.JennRob81Version: 4.74

Double orders and low payWhenever I get double orders, Rob does not notify the customers that I have double orders so they keep expecting me to deliver their order as soon as is marked, picked up even when I’m still on my way to go pick up the second order. And the worst part of this whole thing is that drop up will start reminding you that you haven’t move closer to delivery after picking up, not telling them that you are still trying to pick up the second order this is a mess. Customer insulted me for being late to her delivery, even though I never wasted time when I picked up the order according to her, she saw me in a different place instead of me coming straight to her, I tried to explain to her that I had to deliveries and was finishing up. She insisted that if I had to deliveries that they would have been notified. I understand what they mean by this because even DoorDash would always notify the customer that the driver is finishing up a delivery from Customer. Please do something about it and also your new payment is not fair anymore. You keep sending $2 to $4 each time for delivery if we don’t pick it, you mark it against us for not accepting orders. How much is gas do you think is fair please you should do better..C.J JoVersion: 4.96

Great App!I have been working with GrubHub since March of 2021, and I have not really had any issues whatsoever with the application. It is really helpful in scheduling, letting you know where the hotspots are, navigating to restaurants, chatting with customer service, reporting restaurant closures, and so much more! Plus the instant cash out feature is wonderful for anyone looking for an instant deposit. A little bit of advice, avoid the fee by getting or having an account with the same bank that GrubHub suggests in your initial set up for your account (Chase Bank) not only will it avoid the instant cash out fee, it will also only take approximately 15 minutes to be available in the app to cash out to your bank account. I believe it is the same time for other banks however there is a certain fee for the instant cash out feature when you do not have a Chase Bank account. Anyone looking to work on their own time and schedule their own hours should really give GrubHub a try, I’m sure you won’t be disappointed with your decision once you start!!.Hoof-FartedVersion: 4.44

Terrible pay/milesage ratioThe new pay for orders and the miles of the deliveries are not matching. Grubhub decreased the pay on the orders and want drivers to deliver more miles for less. It seems as if they don’t car how much traffic or gas are in the drivers city. Example: 2 orders from 2 different restaurants shouldn’t be $7 and the driver has to go 8+ miles, sometimes the customers houses are in opposition direction. Also Grubhub should take out the “on time at the restaurant “ button because either one restaurant is taking too long with an order or the driver has to deliver the customer food in a high riser building and has to wait for elevators, doorman, or customer. This app has significantly reduced the normal payout of a average days of work and this will lead to less drivers picking up blocks. Also take away the multiple buttons to call the restaurant or customer. It’s no reason I have to press the call button 3x just to call someone. It should be one press for the call to go thru..Deon36Version: 4.74

Grub hub driverThe app does work, does the job, period. Opportunity for improvement; 1. When picking up multiple orders and one order is going to be very late for pick up, it would be nice to be able to jump to next task and deliver the order that is ready now and come back for the second order when it’s ready. 2. Seeing that on some occasions the navigate button is transferring the incorrect address to the gps nav app, need to find and fix this. 3. Would like stronger notification, sometimes an order notification does not pop up, have not figured out why. 4. Would like an order ready indicator on the order info screen, sometimes I don’t see the pop up and those pop ups go away as in no way to view them after the fact. 5. Indicate when a customer is or has modified their tip. If customer is posting a high tip to get the order picked quick and then reducing it during the delivery that is not cool. This should not be allowed, only increased tips should be allowed, complaints can be handled thru different process. FYI, using IOS version. Otherwise, the app is working..Anynickname 22Version: 4.44

CompensationMy Name is Nacho I am a Commercial driver I have been driving for 52 years, and I believe in giving professional service and thrive on safety, I believe Grub Hub offers a service that is very important and needed very much in these difficult times we live in, Unfortunately Grub Hub has not understood the sacrifice that the many professional drivers they employ have to go thru every time they get behind the wheel to make those deliveries and the obstacles they have to endure, a taxi driver gets $5.00 per mile to deliver a his load and a Grub Hub delivery driver gets a measly $1.00 per mile, most of the time when I receive a delivery that only pays $1.00 per mile I reject it, that doesn’t even pay ,for the gas that I put in my car let alone the wear and tear on my vehicle. I believe that Grub Hub need to step up and pay their drivers a fair and descent wage, because if they don’t , They will lose many good drivers, I will pray for everyone in this company, that Gods will,will be done 🙏 AMEN.Nacho SantanaVersion: 4.51

App issuesYou can be a premier, but not get the benefit of that because the app failures they will claim it is your phone and on your end when it’s not. Set availability is supposed to let you select any timeslots for the following week. I have uninstalled reinstalled updated tried everything multiple times and everything is grayed out except for at the top it’s displaying wrong and the only two times that are not grayed out are 11:30 PM and 12 AM Everything else is grayed out and you can’t select it also, it’s not supposed to display 12 AM then under that 11:30 PM then under that 12 AM again So for me on my end, regardless of what I do even though I’m a premier and it should let me select any time for the following week it doesn’t because it’s displaying the screen wrong and showing the wrong times at the top, which then grays everything out except for the top two times THIS IS NOT BLOCK SELECTION this is set availability so nothing should be greyed out. it all worked fine before, no problems for years now it doesn’t no matter what I do on my end..Driver techyVersion: 4.82

Good app-Inconsistent payThe app itself is ok. The pay is very inconsistent. Sometimes you drive for longer distances and get the same pay as of it were a shorter distance. There is also times where you have to put in the order, pay for it and then deliver the order. All this for the same pay as any other order. It entails more work so time is being taken up for the same pay. That should change. We should earn more for these orders as we are doing it all. Maybe even stop these kinds of orders. Also, you are obligated to take orders because if you don’t, your ratings drop and if your rating drops, you don’t get into the higher tiers for orders. If you are not on schedule, you get crappy orders. Customer service is from another country and is very disconnected to what is going on. There is also a language barrier with them..DJ Prim3 Kr3atorVersion: 4.45.1

A terrible app for driversThis is the worst app for any driver, and no driver deserves to go through what they are going through with this app, the complain here are similar if you go through the reviews for many period of time, yet nothing has been done to make changes, it only means one thing. The people behind this app do not care one bit about drivers, and they are wicked hearted. The app don’t give drivers any form of ETA it unassigns without reasonable timing, it will give u a double order and flag u late or unassigns the other one and mark it against you for possible suspension, even tho u can’t not be a Superman or split yourself into two. it doesn’t care if you on ice and about to risk your life, it flags you late and gives you unfair rating to never climb up the ladder for promotion, the closing of store on the app doesn’t work, it will count has been unassigned with penalties, this app is a disgrace and whoever are behind the upgrade of it should be ashamed of themselves for not listening and doing the needful..SoloakonVersion: 4.52

Where is my review? Do away with the inaccurate usage of “Missed”Why ask to write a review if you remove it on your own? Your usage of “missed” should not count towards a driver’s acceptance rate. You KNOW rural areas limit one’s ability to even use their phone. Just because you send an order to a phone number does not mean it was received. STOP! Counting the SAME order (duplicate/request) pickup address as “missed “ (then delivered) more than once in a 2 -5 minute period. (This shows there was technical issues) ALL data input decisions are decided by man! It is very condescending to repeatedly hear, “l understand your frustration but, The “missed” is systematically controlled and we can not do anything about it” when you are making millions. I am sure you don’t even pay us half of the delivery pay to do everything except find? (There are days I am out 8 hours make $100 in the app spend $40 gas, with over 100 miles (driving to stay in hot spots)) currently looking for a hooptie! This is a plea for a review of the usage of “missed” not a complaint..Frozen in time😜Version: 4.46

It’s okayI have to disagree with a lot of the complaints. I don’t know if I’ve just been lucky, or if it’s just the area, but it’s been a lot busier since covid started. There are times when the order gets cancelled after you get there, but in my experience, it only happens once a month at most. 95% of the time, orders go smoothly with no problems. I also like that if there’s no tip, grubhub pays you more. If there is a tip, the pay is kinda meh, but what do you expect from a job like this? For me, it’s been a blessing being able to do grubhub considering I haven’t been able to find work anywhere else due to the epidemic. I gave 4 instead of 5 because recently, I’ve stopped getting notifications for orders on the app. I don’t know if it’s an iOS 14 thing, or a glitch but I’d go on the app after 5 minutes and it’d say that I missed 2 orders when I didn’t get the notification. I did check and push notifications are on on the settings and do not disturb isn’t on. It’s just a bit inconvenient when I go to text a friend or something..Gary19855001Version: 3.70.1

Great but needs to add a weather featureFirst off, I’d like to say that this in my experience is a really good food delivery app for drivers. I make twice as much if not much more per order than I did for DoorDash, though I would love more frequent orders or tag on orders. I will say though that this app needs a new safety feature - weather. While rainy days are good for business, I really need to be able to drop a block because of dangerous weather without it affecting my driver level, access to scheduling, and ability to make profit. I make my schedule as soon as it comes available to me (beginning of each week) but sometimes the weather will change. What will be a nice sunny day for work at the beginning of the week, can turn in to “it’s storming so bad I can’t see” in a matter of hours in Indiana and I never know when that will be. I need the ability to drop a block when that happens so I can be safe without being punished for making sure I’m safe. Thank you.SorryiliveinindianaVersion: 4.40

Accused me of fraud without any evidenceI worked for them for a year and started in the Cherry Hill region. I transferred to Rowan University and they put me in the Glassboro region. I was doing the job as usual and signed up for some shifts I don’t normally do in the afternoon since I normally work in the evening. I got 2 orders after working only 4 hours I was available the whole time. They compensated me for the time I worked and I only had the 2 orders. Next thing I know I get an email saying my scheduling has been restricted due to driver fraud collecting the hourly minimum without delivering orders. I reach out for more information and they just keep repeating this corporate jargon. I am never shown a shred of evidence. If I truly committed this supposed fraud they did not even warn me before restricting me. It takes forever to get an email back trying to find out more information. I reach out to my driver specialist Quintessa Hobson I explain what happened and she tells me the exact same thing about committing driver fraud and how they can’t change my scheduling back. So I quit..Christinama98Version: 3.49.2

Its time to UP the game in app devolopmentGrubhub! Its almost 2022. The app needs to be updated to Automatically accept delivery requests & also auto que the orders. A driver might get a delivery to request while traveling at high speed on the highway or while having their hands full during a large delivery. It is not always feasible to click on the phone. Missed delivery requests are not the drivers fault but solely that of grubhub as driver safety protocols have not been addressed by the company. I’m inclined to put the phone on a phone mount and use Bluetooth for safety but the app in the current state violates driver safety. A driver might avoid missing a request and try to click on the phone while being distracted on the road so there needs to be a toggle switch which we can turn on and off for automatic delivery requests. Also, sometimes when connected to Bluetooth, there is a possibility of a missing delivery requests, so grubhub should also send text messages for each and every delivery request..G4DJ3TMANVersion: 4.29

Lots of bugsI’m not sure if it’s the developer or if it’s GrubHub but there are a lot of bugs that need to be fixed in this app. I’ve been being told for a year and a half that the bug fix is on its way for when we get stacked orders and we’re waiting at the first restaurant and it’s trying to get us to leave to go to the second restaurant and if we don’t it will unassigned us from the order which also could get us a contract violation if we have too many reassignments. They don’t pay us to go back-and-forth between restaurants. This new thing with you haven’t waited long enough at the restaurant to get paid is another one I’ve heard is it supposed bug but I don’t buy that for one second so I’m not really sure how far this review can go or help I just know something needs to be done with the app and or with the bug fixes.85jbr85Version: 4.44

Inaccurate Data For Your Driver PerformanceInaccurate Data For Your Driver Performance Premier driver and my schedule commitment rate for the new stat roll out for Driver Level Recognition says I have ONLY 21% of my scheduled blocks completed and no one will fix the bugs that provide different data on the Driver’s App then when you talk to and get emails from Driver care. Automated replies to forms filled out are not matching the form I continuously fill out every week. Grubhub hires interns to develop the new systems and ALWAYS MAKES AN ISSUE FOR PREMIER DRIVERS LIKE MYSELF to stay premiere for more than a week. Come Monday’s program level update tomorrow, I am sure they’ll not me down to a Partner driver. Cannot get any help from someone to make the corrections and waiting 3 years for Grubhub to have a working Driver App with algorithm that makes sense or accurate. I have no idea how they went from 3 stars on here to 4.5 within one year with all the issues their premium, pro and partner drivers experience..Loyal US Bank ConsumerVersion: 4.61

Driving for GrubHub is ehhA few things they could fix but never will as their driver support is unsatisfactory and almost impossible to get ahold of in a timely manner. 1. Every time I’ve needed support while driving and called the number I’ve heard the “we are experiencing more than usual phone calls” and then waited to talk to someone for at least 15 minutes. 2. There is no way to see earnings from the previous week or any week besides the current one without emailing support. Even when you do email them they aren’t able to show you more than a month back for whatever reason. 3. There is no way to see ratings, not sure what the point of a rating is if nobody, including you, can even see what yours is. 4. The app randomly disconnects and says you are unable to accept new offers because you’ve gone offline. When I go on other apps they work just fine because my phone isn’t actually offline. 5. Lastly, I don’t believe they really truly care about their drivers. If they did, they would be reading our input on places like the app, these reviews, and emails and actually doing something about it. I know I’m not the only one with these sort of complaints and nothing has changed. I will be switching to a different food delivery service ASAP. Not the worst job in the world but I wouldn’t recommend wasting your time working for them when there are plenty of other food delivery service apps out there..Ceec4Version: 3.32.1

This is an industry leader?If they are, then I’ll call their app “intuitive”…but only to remain consistent with the use of the bizarro universe definitions of words. The app is pretty, but that’s kind of the end of its positive attributes. There’s no real differentiation between words that are just text and words that are buttons. If you go past a task, there’s no way to navigate back - for instance when I arrive at a drop off, I hit arrive, because…y’know…I’m there. But that takes you to the delivery instructions so you can’t see the drop off address anymore, which is kind of important. If you try to navigate back, your only options are to not or to state you’re declining to take a picture of the drop off location. You can’t just go back. It takes about 5 button clicks to drop off an order. Figuring out how to cash out practically requires a PhD. When I use the instant cash out feature, I expect it to be my earnings minus the $.50 convenience fee (because they aren’t making enough off their drivers) but sometimes it’s missing a random high percentage of so your earnings with no explanation. Oh, good, I was hoping to have a reason to get Scooby and the gang together after working all day and then driving for a few hours. Basically, I feel like I’m always just guessing and hoping for the best. Now, if you’ll excuse me, I have yo Ho solve the mystery of my missing earnings….ChrisGotScrewedVersion: 4.71

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Grubhub for Drivers Negative Reviews

App punishes userThe apps inability to keep track of drivers using it accurately falsely determines that they are logged out or not moving assigning demerits and unassigning deliveries already agreed to. The amount of times I have driven around, waiting for an assignment only to see GrubHub has logged me out again because they can’t find me is ridiculous. All of my other apps, one’s dependent on GPS, all work. I can have full bars, and still the GrubHub app can’t find me. I’m running the current version of Grubhub with the current iPhone on the current operating system, I even went out and bought a brand new iPhone because I thought Grubhub was crashing so much It must be my phone. The inability for drivers to rate restaurants is beyond frustrating. I’ve had a restaurant have me wait for nearly 2 hours before handing over a simple order for me to deliver. I’ve had restaurant workers order me around like I am their subordinate or employee. There is no way to opt out of disrespectful, restaurants, or dangerous neighborhoods for that matter. In my area where there are shootings and murders on street corners in certain areas, this is literally a life and death issue. Should you choose not to except a delivery to a dangerous area or from a disrespectful restaurant that will waste your time you will be punished. The amount of problems with this app are too numerous to go into in full. It is sad, but if you’re desperate you can earn with it..DrübbeedoobeedoVersion: 4.52

Most corrupt company to work for!!I worked for them for almost a year and quickly became a premier driver for them at first it wasn’t too bad except for there horrible app it’s very unreliable and tends to have quite of few bugs that can really mess with your deliveries I even thought it was my phone so I bought the newest iPhone but even after there was a few times the app crashed mid delivery and I had to call support to try an finish the delivery which support also is terrible to deal with an often times will just tell you to take the loss an just take the food back to the restaurant. I eventually quit do to realizing how corrupt the company i had 1 slow day during my schedule with only 1 delivery because it was a holiday and they had the nerve to accuse me of somehow manipulating GRUBHUBS app to get less deliveries for that day and restricted me from making any more schedules permanently. When I contacted support they handled it very poorly took them over a month to respond and they couldn't provide me any evidence or even explain how it is they came about this ridiculous idea that they accused me of. I truly believe this company is corrupt after finding out this happens quite often to people that work for there company i realized if grubhub is ever forced to pay you hourly because of slow deliveries expect the same thing to happen to you!.StayTrueBeYouVersion: 4.10

Worst SupportI would give the app 5 stars if it wasn’t for the support team, it’s a very good job, pays well and the app works fine. But i had so many frustrations with the support team, i got 2 unfair absents witch impacts heavily your priority of picking up schedules, it affects your earnings badly when it happens. The first one i was making a delivery outside my area (for a grubhub delivery) and in my way back my block started while i was still returning to my area, it’s a understandable issue that was supposed to be easily fixed, but no one in the support helped me, and it was obvious they weren’t even trying. The second one i was in apple bee’s parking waiting for orders but I didn’t get one for like an hour, when my block started they told me I wasn’t available and they gave me an absent, when i contacted the support the agent gave me another schedule and i got another absent instantly, he told me to reinstall the app, i did it and he gave me the schedule again and it worked, but i had 2 absents now and he told me only the driver care could fix it and he was going to contact them to make sure they fix it. After 2 weeks i tried to contact the driver care my self, talked to a bunch of agents and all they did was tell me it was my connection and they couldn’t do nothing about it. So the job is really nice until the day you will depend on people that doesn’t even care about you....XurupitaXVersion: 3.65.2

All aroundBeen doing GH for over a year, used to pay well, but now with gas creeping to $5/gal, I’m working to just fill my tank. Customer service, ha, that’s a joke. The ding you for farting the wrong way. They have no sense of time it takes some places to prepare food, especially at busier times. They tell me I have significantly late orders, as if it’s my wrong doing, when in fact they don’t take in consideration restaurants are busy. I had to wait 70 mins for an order and I put it in the app the wait time, and that’s what I got. So lame cuz you drop the order due to wait time and you get penalized. They penalize you for everything that has nothing to do with you, but you have to either take the hit and be demoted per se or wait and get paid squat. If you don’t have to really make an earning, and have an electric car, app is great for you. Otherwise, it’s better to just go elsewhere. Don’t get me started on customers tips for driving 20+ miles. Just note, it’s how many miles GH says, not actuality. I’ve gone 15 miles to get to restaurants (you don’t get paid for that and GH acts like you’re the only driver out) and then you get only $0.19/mile only to go from restaurant to customer. If someone lives in the outskirts of the country, you don’t get paid the other 20+ miles. So agin, got an electric car, this is for you..TelescoFamVersion: 4.30.2

Not impressedAfter driving Uber eats then grub hub they are definitely skimping on pay same orders I would take on Uber eats that pay 20 plus grub hub pays 10 to 12 and god forbid they sneak in a double order. Take that into consideration the time it actually takes to drive to deal with restaurants that don’t prioritize online deliveries and getting it to the customer even if your going as fast as possible your lucky to make 20 an hour and that doesn’t include gas maintenance anything could be standing at McDonald’s doing nothing for more. If you try to average this to hourly it isn’t cutting it should literally just be more for people’s room service because that’s what this basically is getting 8 bucks to hand deliver someone their food is ridiculous should really rethink this food delivery stuff the only people enjoying it are the customers getting their food delivered for barely the cost of fuel to do so. Also they do these bonus days like today where if you do 8 deliveries in a row without skipping they give you like 25 bucks did 2 right off the bat then it just goes dead haven’t had a order in over a hour on Uber door dash it’s non stop literally sitting in a hot zone and getting no requests so there bonuses are impossible to get!.Joe shmo human #54Version: 4.92

THE WORST delivery service as a driverIf I could give them 0 stars I would, but unfortunately it’s not an option. Do yourself a favor and DO NOT waste your time and gas delivering for Grubhub. They have 0 regard for their drivers as long as their orders are fulfilled that’s all they care about. At least once a day I waste my time and gas driving to pick an order up that THEY assigned me, only to find out they assigned it to MULTIPLE drivers. So, not only do you lose the money for the order, but they compensate you a DOLLAR for all the time and gas wasted, not to mention you have to call customer service, wait for them to confirm with the merchant, then wait longer until they cancel it before you can even get the opportunity to receive more orders. When you express your frustrations to them all they have to say is there is nothing they can do. AWFUL company TERRIBLE service. Winds up costing you money on gas and wear and tear on your car when you can be using all that wasted time working for somebody else. Oh, and if you’re on a mission and this happens - not only do the cancelled orders that you wasted time and gas to drive and pick up get thrown away, but you also don’t get credit towards the mission. Which is even MORE time and money wasted. Absolute JOKE of a company..Chaff02Version: 4.93.1

Good luckBeen using this app for quite a long time now. In the beginning it was great (2019) but I stopped for about a year and picked it back up again in 2022 and when I did it was beyond horrible. I schedule myself to work throughout the week and have ALWAYS committed to following through as well as accepting EVERY order I receive so I can be assured the contribution if I don’t make a minimum amount on an order (EVEN WHEN THE DELIVERY IS WAY OUTSIDE OF MY ASSIGNED AREA) and I kid you not every single time I do I end up on the phone with support because something has gone wrong, not being able to mark arrived at restaurants, people’s houses, being randomly kicked off the app in the middle of deliveries etc and when I’m lucky enough to finally get ahold of someone to talk to them about it and have it corrected i always get the run around “oh this won’t affect your stats” and while I’m on the phone with them it my stats are affected. It is the biggest joke of a gig work system I have ever seen in my life and it’s so sad because I used to actually really enjoy doing it. Don’t bother putting in a report because nothing ever gets done about it, it’ll just get “escalated to the higher department” in which I’m convinced doesn’t even exist. So shameful and slimy and I’m beyond disappointed.Jac3.appleVersion: 4.78

Distance tips new ordersNew orders pop up when in the middle of driving the first order you are trying to deliver dangerous as I’m making a left turn trying to finish the first order I’m dinged with another order I have to view physically by touching the screen while driving smh very dangerous for us drivers. Fix this please. Allow us to receive these when the car is stopped and not driving. Most of the day depending on the areas you will be hit with a 3 dollar order for 8 miles away which I will decline anything under 1.50 a mile. Lots of times the app wants you to drive 12 miles back to a fast food restaurant for a order when you left that area 7 mins ago to try another area. Example there is a McDonald’s a couple blocks away from me but the app wants me to drive back to a McDonald’s 7 miles away to come back to the very area I was just in from the McDonald’s a couple blocks away from me smh … Most people do not cover tips for the distance And gas. If your going to do orders 2 to 3 dollars and the miles are more to get to those areas then your just working for gas and paying for maintenance on your car and you eventually make nothing for yourself….Mighty AltoroVersion: 4.77

Overzealously unassigning ordersThey make it unnecessarily difficult to take orders I’ve accepted. If you don’t start moving towards the restaurant almost immediately, they’ll remove the order. Worse, they’ll threaten to deactivate your account if it happens too many times. I can’t simply wait at home for orders, because by the time I get out to my car (I live in an apartment complex and it takes a couple of minutes to walk out to my car), they’ve usually already unassigned the order. Sometimes it even happens as I’m already in my car, making my way through the parking lot to head towards the restaurant. You actually have to be on the road towards the restaurant at full speed within a few minutes of accepting the order, otherwise it gets removed. And usually when I do arrive at a restaurant, the order isn’t even ready to be picked up yet. There’s no reason for them to be nearly this strict. It is not getting the customer their food any sooner in most cases, plus they now have to find someone else to accept the order after unassigning it from me, which probably takes even longer than it would have taken me to get there..PhoenacsVersion: 4.52

Session ended!!!Why are you ending my session every single evening? What is the goal doing that? What do you achieve by kicking everybody out from your own app? Can you for the love of god stop doing that? Every little thing that comes out in this app just like the other gig work apps, never seems to work for the driver but to hurt them in some sort of way! I mean talk about taking advantage of drivers. Doing this will only hurt your business in the long run. You have done it for years and it hurt your business. But somehow you still don’t seem to understand the fact your entire business model is built around decent drivers. And you are making their lives harder with every little thing you change and update in this app. I mean even the fact that when you didn’t have enough drivers, you increased the pay to 15$ per order. Then again, system was loaded with drivers again. Once you have more than enough drivers again, you immediately cut the pay off. Don’t you think this is unethical? Why are you making the same mistakes? Even though you know it hurt your business over the years. I seriously doubt any of the gig work apps will do the right thing ever, not even once...WrydwrVersion: 4.93.1

App doesn’t workTried downloading it again to newest version as it was mentioned on old app..it wouldn’t let me, it kept asking for password , continue then it went to the billing address and kept repeating the same thing without letting me get passed it to the app itself. So I deleted the old app to reinstall and it too down the same thing... couldn’t get back on it. I called my carrier and they said it wasn’t my phone but the app itself, so I call the hotline on my drivers card and they have done nothing but keep on giving me a link that is useless that don’t work and a sorry excuse why it’s not being fixed cause they don’t know anything. I can’t get back on my account without the app.. so I am not making any money.. they claim my account is still available and active on there end. It’s no good if I can’t use it, my as well delete my account and get me another real job. I just downloaded this app a couple of months ago and it was doing good until this..all I got was sorry excuses from this company, and they don’t care about the employees or drivers to make it right. It’s the sorriest company ever.. I would give it 0 stars if I could and would never recommend to no body else..Crazychris$1Version: 4.24

You’re on your ownThe app itself works pretty good, however there are glitches that really hurt your driver statistics and hurt your chances to make more money. I am a current driver considering quitting because of these glitches. As a driver you should strive to accept all orders sent to you and add scheduled blocks and attend those blocks. Even after doing that an order gets sent to you and you “miss” it because, as the driver care team says, “your service gets interrupted. If you reject or miss an order, that hurts your acceptance rate, which ultimately causes the orders that all other drivers reject to come to you and you become forced to accept if you want to make money. When you call driver care to say that you never missed or rejected an order they say that the system is automated and that there is nothing they can do. I honestly recommend trying DoorDash or Uber Eats, and only if those are not hiring to try GrubHub. Driver care only helps with simple issues that you will learn to fix on your own without calling them, but when the app plays with your money and statistics that you try so hard to better, they cannot help you..SfktfhVersion: 4.46

Used to be greatGrubhub used to be a great platform for gig work, they’ve never been as busy in my area as Ubereats or Doordash but GH almost seemed like they cared about its drivers more than the other platforms. Orders used to pay really well, but earlier in the year/late last year they changed the pay model and rarely are orders worth taking anymore. Gh is fine to run in the background while doing other apps, not useful as a main gig anymore. That being said, the app NEEDS to have an easier way to decline orders. The multi step decline is dangerous for workers who spend most of their time behind the wheel, and since the pay dropped I’m declining more orders than before. The app gets angry if you let the orders expire and marks you unavailable after 3 missed offers but I can’t reach over and hit 3-4 tiny buttons to decline $5, 15 mile orders. Uber has one button decline, GH has no reason not to have the same thing. Also, the somewhat recent redesign would be extremely confusing for a new driver. As an existing driver it was OK to get used to, but it feels like the app requires more button presses overall in the process of completing an order..TUCKEVersion: 4.40

False suspensionThere was really bad snow in my area so most restaurants closed early but still showed in grubhub app they were open, I had to cancel about 5 orders in one day because grubhub sent me orders to restaurants that had closed early due to the snow storm smh, the next day I tried logging in and I couldn’t because grubhub said my account was under investigation and in a temporary suspension because I canceled so many orders which wasn’t really true an the orders I only canceled was restaurants that weren’t open, they didn’t have a feature in the app for the restaurant I guess to let them know they were no longer taking orders so I suffered with no schedule for about three days plus they removed my blocks an caused me to miss a whole week of work an didn’t even do anything about it still til this day, I am now behind on rent because of this and not only that I also now have a bad weekly rating for cancellations they still have not fixed, their customer service is terrible, I will definitely be going back to doordash, this is ridiculous how they don’t care about people that go out of their way to work for them, I risked my life on those ice roads an this is what they did to me.Mr.CinoteVersion: 4.30.2

DissatisfiedIt is very difficult to work with Grubhub. Especially with the scheduling issue. I already sent several emails talking about it. Every time you open the schedule to schedule the week, it is always, but always, unavailable. That is, I can never practically mark my schedule. To be honest with you 1 or 2 times a week for 2:30 only. They always say the same thing, and they even said it. “you don't need a schedule to work”. Darling, I'd rather not go. For the thousandth time, I waste time and gas for nothing. Right now I'm here, waiting for something and nothing! And the area I'm in shows busy. The last few times what I could do in almost 5 hours of work without a schedule was 39 dollars hahaha this is ridiculous. I think that a lot of people will leave the app, because I understood that the person has to be committed and responsible. But that way, it's impossible to make money, which makes you give up the app. Well that's my feedback. When you have the schedule, you can even make some nice money, but the way they changed the app's platform, unfortunately it's impossible..Capua.capuaVersion: 4.53

Drive for someone else!!!!This is one of the worst driving service available. They do not communicate with the restaurants the customers or the drivers efficiently you show up to a restaurant and have to wait 10 to 60+ mins for orders because restaurants don’t receive order until you get there they do not consider other deliveries you have when giving you multiple orders and they do not time out their orders correctly so you are constantly late constantly having food in your vehicle while you were picking up another order sitting and waiting getting soggy cold and cold items melting regardless of the kind of insulated bags you have they do not pay me enough to justify the amount of time or gas it takes to complete an order you’re penalized for not excepting orders that you end up paying out of pocket to do because they do not pay you enough to compensate for your gas trying to communicate with customer service is almost impossible as no one can speak or understand English I am so glad I have started driving for a different service I will not be wasting my time with this one any longer for months thought it would get better just got worse.KAT121982Version: 4.40

Just don’t even botherApp used to be great, you could make a decent living, the last year or so it’s been straight down hill. The driver support are 100% useless they can’t seem to ever be able to help and just escalate to get a auto reply. Almost impossible to get a scheduled block unless you run your car into the ground to keep a stupid high acceptance rate delivering the charity orders. Some days are decent most are not I’d say at least 30% of my orders I do get in a day are not ready at time of arrival so you lose time waiting in a industry where time IS money. Not to mention the at least once a day order that was already picked up and never delivered so they resend it but not to the restaurant which they never remake so again wasted time and gas on those. I’m sure they over hired during the pandemic which is leading to the scheduling desert and lack of orders living in Columbus Ohio with a million + population it really should not be as dead as it is. Again it really is a shame because I could easily single app with just grubhub and pull 3-4k a month not the case at this point after you factor has wear and tear on your vehicle, maintenance, taxes your probably under minimum wage..WhlnmchlVersion: 4.63

Suspended my account over their errorI worked in the Waynesville NC region for about a year, when the day after Christmas I had to report several restaurants as closed, as they had closed for the holiday weekend. I went through the correct protocol in reporting the restaurants as closed (Grubhub requires you take a photo of the “closed” sign on the door). The following Monday I received a computer generated email from Grubhub stating my account was suspended due to a “large volume” of refunded orders. They gave not a single detail, yet accused me of “negligence and unprofessional behavior,” which is a laugh since I was the only Premier driver in the region. I was locked out of my account and all my blocks were taken away. Four hours later I received another email stating they had made an error (they realized the restaurants I reported as closed were indeed closed) and that my account was reactivated. However, they released all my blocks to other drivers in the region, and I was only able to recover a few. I decided to quit Grubhub and reactivated my account with another delivery company who actually has their act together. So basically I was punished for their mistake and their negligence, while being initially accused of the same. What a joke..The KnifeVersion: 4.10

Unreliable and unprofessionalAs a driver you put wear and tear on your vehicle along with gas prices gone up to an all time high and these gig apps give you a few dollars for lots of miles to drive, so you may drive 10 miles for 4.56$ or 7$ for 13 miles. So with gas and car maintenance it’s not worth it at all. You are making less than minimum wage and for someone like me who had a major brain surgery and still recovering and needing an income I feel the full force of these companies taking advantage of drivers. Bad enough you can never talk to anyone who actually cares about whatever in app issues you may face while on delivery or while trying to cash out as well. Expect to talk to people over in India as this is another gig app that’s outsourcing in order to cut cost and gain profits for big time CEO’s. They use us like slaves then pay us enough to keep driving for them. I am done and going to go back to real jobs even in my condition I would rather work 8 hour shifts and at least know that I’m going to get paid and not drive my car until it falls apart. BEWARE AND DO NOT I REPEAT DO NOT CONTINUE TO GIVE THESE COMPANIES POWER AND CONTROL TO MAKE US SLAVES FOR UNSURVIVABLE WAGES AND MAKE CEOS WEALTHIER..I Quit!!!!!!Version: 4.45

They will accuse you of fraud for customers false reporting order not delivered for free foodI worked part time for Grubhub doing just a couple of deliveries a month just to keep my status active. But I just got an email from them saying that my account had been suspended because of fraud (with no evidence). This could well be from my last delivery few days ago. A customer had to wait too long for his food because the other drivers were not picking up the food because he apparently tipped just $1.75 (which I only saw after I picked up the order) for food worth well over $50 and for driving at least 15 minutes to deliver. As soon as i picked up the food I got a text message from him complaining how long he had to wait ( which is not my fault but I picked up the order as soon as it was sent to me). I delivered the order and the customer took the food in and reported the order was not delivered just to get the refund and the free food. I make a good living with good income from other sources and I wouldn’t steal food even though I go hungry. To be accused of fraud for working faithfully is the slap in the face. I don’t recommend anyone to work for GrubHub for how they treat their drivers..Rob671739201Version: 4.11

This app doesn't care about its driversThey should be more aware of drivers and take into account problems on the road to deliver on time. This app does not understand that there are clients who live in difficult to find locations such as apartments in buildings where the map does not recognize exactly where it is located. Apart from that there is no parking and we have to do double work to find where to park. After a long search for parking, you finally find a place to park, but the building where the person lives is quite far away and you have to walk 5 to 10 minutes to get to their apartment. However, the app does not care how difficult the client's location is and takes away your time as if it were your fault for delivering late, this affects the level you have achieved by working hard. Some orders are extremely ugly but you have the obligation to accept them so that they do not lower your acceptance, but there are orders that not even the owner of this app would do. They are very long orders for the low payment, for example orders of $10 for 15 miles, That's a lot of travel for little payment..EnyiiiiiVersion: 4.72.3

DO NOT drive for this scam companyGrubhub exploits drivers and their time. They make it seem like you’ll be earning a lot by advertising things like “get 100% of your tips” and making it seem like you’ll be peacefully driving from one order to another. That’s not true. I worked for five hours, trying to complete intermittent deliveries in the heat, and only earned a total of $30 for all my time and energy. Only $6-$9 per delivery. And trust me, I did nothing wrong. On top of this was the stress of their skimpy time limits, where I literally had to run to and from my car to make it in time. I was led to believe I would be compensated to at least minimum wage for my active time, but I got nothing [bc they only consider your time driving to and from orders (and not your time waiting in your car for them) as work time]. Each delivery earned me only $6-$9 for driving, walking, pickup, more driving, more walking, and drop off. “Creating your own schedule” is nonexistent. The time blocks offered are extremely competitive and neat impossible to get. Please respect yourself, your time, and your energy and do not work for this scam..OkMitsu123Version: 4.43

GH plays games with their driversAbsolutely wretched “update.” And the comments below are still accurate. GH will dispatch an order to a driver at or near the same time that the restaurant receives the order. This causes extended wait times for the drivers who are near to the restaurant when the order is dispatched and GH makes veeery clear when called out on this issue that they don’t pay drivers for an extended wait. So many times their orders are stale because drivers drop orders with long waits and it can take some time to find a replacement driver. Also, GH’s supposed market in my area is huge with GH asking drivers to not only wait a long time at a restaurant but also asking them to drive 25 minutes into the middle of nowhere to deliver an order. Granted a driver has the right to refuse and even drop any order they want, but GH is consistent with over promising and under delivering. They also allow a diner to order from a franchise restaurant much farther than the closest franchise location is to the diner. I see so many orders with 15-20 minute drive times even though the closest location to the diner is almost next door..Dr_OutbackVersion: 4.34

Bad Algorithm and Poor Statistic System for LevelsGrubhub has been pretty alright, but I notice some suspicious things they do with the algorithm. I don’t know if it’s actually apart of their algorithm but it really seems like it. I have been trying very hard to stay on premier but with the order they offer they make a bit difficult and it doesn’t really make sense to me, if you miss one order your stats go down significantly and you’d have to accept over 10 orders to even catch up to the damage of that one missed. On Sunday 40 minutes before my block was supposed to end, I was offered 3 orders in a row for only a 15 dollar order to drive 38 miles as an example of one. And just those bright be down 4 percent! So now I will lose premiere because they did that. Right before Monday was supposed to roll through. Absolutely disappointed in that, maybe it was just not the luckiest moment for me but it seems that missing and order or rejecting does more to your stats that accepting which is ridiculous. It should be even!.GhdgjsjsjsjVersion: 4.78

UnfairI had a delivery that paid $14 + so I accepted it, after driving 6.9 miles to pick up order I had to drive an additional 16 miles to deliver and after I checked my earnings it showed 0.53 miles instead of 22.9 miles, so of course I called driver care which they said they don’t have access to change or update the miles and that I would have to send an email.. so after I sent the email GH said I accepted the offer and that they cannot compensate me!! You know it did not sit well with me so i emailed them again and gave them A piece of my mind error being disrespectful but I sure let them know that their treatment to us driver is very disrespectful from and if we decline any orders they punish us by giving us 1 order per hour which has happened to me multiple times, DoorDash would never do they give us orders and we can decline without being penalized and treated like beggar., they are very unfair and it’s not all orders we can accept I have driven way more miles then the money so I might as well go back to DoorDash.. I’m just saying!!...Saige0909$Version: 4.14.1

Didn’t think it could be worse than DoorDash… I was wrongI don’t even know where to start. Scheduling function is a joke, they give you almost no time for wiggle between receiving an order and picking it up or picking it up and getting it to the customer etc., They unassign way too quickly if they think there is the remotest chance an order might be late (they’re never even close to being late), they will take you way out of your zone with no opportunity to get another order until you are back inside it or very very close to it (for which they do not properly pay you), the except and reject buttons are entirely too close together, especially when most of the time you are driving when trying to press it, they have far too many screens and things to click just to complete an order… We’re talking like 10 separate clicks from start to finish, The missions are laughable and don’t yield enough money to make them worth it, and I could go on. Highly unorganized, highly annoying, and not very profitable. Absolutely ridiculous..Shawny PantsVersion: 4.83

Major app bugs and terrible GUI for driver support.Every day I receive text messages telling me my location cannot be determined, although location permissions are always on for the GrubHub Driver app. When I go to the app to check the status, I see that the app itself had logged me out. This is insane! Yesterday the app logged me out mid-delivery. I had to type in the credentials again in order to log back in and be able to mark myself arrived and the order delivered. The app will rush you to the store, before the restaurant has even received the order, then you are stuck waiting forever. But, if you do not immediately head to the restaurant, the order will be promptly removed from your tasks. If you have any issues, contacting driver support is quite the maneuver. The support link is not readily available, it takes more than a few steps to navigate to it! It definitely needs some backend troubleshooting. Front-end can also be improved a bit, to make it more user-friendly and intuitive!.InIT2Version: 4.43

Most Unfair Delivery App to dateA few restaurants could not fulfill customers orders and some customers canceled their orders after getting tired of waiting so long for restaurants to prepare their food. One restaurant I was picking up from downtown in my city said and quote, “We are too busy to make Grubhub orders on weekends so we have to cancel it”. Also, a few customers had canceled their orders for personal reasons I do not know. Obviously I never got a chance to pick up any orders that were canceled. Ultimately Grubhub deactivated me because of a few people and restaurants canceling their orders before I picked them up. Completely out of my control, and unfair. Grubhub has not responded to me til this very day. This happened almost a month ago and I had only recently been hired. I literally only got to deliver for 2 weeks and they’ve ignored me ever since deactivating me without actual reason and without any word on reactivating my account. This company should be sued and shut down for this negligence. They’ve put me in a terrible situation. Grubhub WILL SCREW YOU OVER DO NOT SIGN UP. Petition to get rid of them please..Gigi WorkerVersion: 4.19

Your punishment systemYou caused unnecessary stress with your punishment system I understand the server is controlling the whole process you GrubHub, the employees human beings program the server, the punishment system is extremely stressful. If you don’t take each order, your acceptance rate goes down and then food is removed off of my table let’s be real about this I do not want to drive 20 miles into Bolingbrook through truck traffic in rush-hour at $4.07 a gallon. just to satisfy the customer or the server when everyone knows it’s a ridiculous offer. It’s usually about travel distance and what’s even worse is that you’re not just punishing me there are several people I have spoken with that. Do not want to drive for GrubHub just because of the punishment system. how would any of you like it if I removed ours or money from your pay every time you push the wrong button on the keyboard please understand that we are humans and that we are all not 20 years old. Some of us are a bit older and do not wish to drive that far to deliver a food order..Boba tea and yVersion: 4.88

Awful supportDrove for a while using their “schedule” system. There is no flexibility if your in a schedule and to drop off the schedule you loose in there system and then are not allowed to choose a shift, it is basically impossible to get a trip without being on the schedule. The “minimum” they pay to drive $12 in the Southbay is a lie, they use tips to equal your promised pay. Miss a trip or don’t want to take one that outside your boundaries, too bad you have to or your disqualify from there guaranteed pay. You can’t even have a fair discussion with driver support because Grub Hub makes the rules for their company, so they are always right. I have been NOT payed for a schedule guaranteed shift because I wasn’t given any trips during that block. Dispute accepting 100% of my trips when given. I emailed back and forth with support I was told Nope I’m not getting $12. GrubHub argured with me and stop responding to my emails to skip paying me $12 of compensation I earned. I stopped using there schedule system, it’s a scam, over 100+ miles driven in an 8 hour shift. GRUNHUB IS A TERRIBLE APP TO USE FOR EXTRA CASH, I DO NOT RECOMMEND WASTING YOUR TIME..HELLOITSMETINAVersion: 3.48

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