IKEA Customer Service

IKEA Positive Reviews

IKEA is the best company in the world.I’ve never really lived near an IKEA so didn’t really know too much about what goes on there. I recently decided it was time to rethink my home’s organizational condition! Unfortunately, most of my day was spent desperately trying to navigate the swamp that is The Container Store’s internet presence. It took me hours to find anything I was remotely looking for (in part due to load times and overall glitchiness). Finally, after a simple Google search, I was pointed in the direction of IKEA’s site. I promptly found exactly what I was looking for, was delighted to see they deliver to my area, AND happened to stop by on the right day because I got everything 20% off! Needless to say, I downloaded their very well-built app, joined the “IKEA Family,” and I now have a KNORVA and two FRAKTA’s heading my way (in addition to the items that originally led me to them). 🇸🇪 länge leve sverige!.GmtIIIVersion: 3.15.1

A Change SuggestionI was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store..BuzzyMomnaVersion: 2.17.1

Not the worst app, not the bestOverall the app is pretty decent. I've had it for a couple weeks and haven't really had any issues until now. For some reason my Shopping List that I made has suddenly disappeared. I can't make another list either. It's not an internet issue, all of my other apps work fine. I logged out of my account and logged back in, still doesn't work. I also tried deleting and reinstalling the app which didn't work either. Aside from that the only other issue I have with the app is the inaccuracy of product availability. As many other people have done, I went to the IKEA store near me because it showed on the app that they had the item in stock that I was looking for, just to find out that they didn't actually have it. The issue I have with IKEA as a whole is the fact that you can't actually call any of the stores. The phone number just routes you through a national call center. The only way to get accurate information from a store is to physically go there and talk to the person at the information desk, which is pretty inconvenient..Kuroi.yokaiVersion: 3.23.0

Why region-lock languages?I haven’t even really had the chance to use the app the way I’d like because when I say that my region is Germany, it won’t let me change the language to another language. I notice it does this for the US also. This just seems like a flaw. Why not have multiple languages available when selecting a region? I can choose between German and English for Austria but not Germany. And USA should definitely have other languages available. UPDATE 1 Dec 24: I appreciate IKEA listening to all who suggested this change, including me. I was still brand new in Germany at this time and feeling sad and homesick so I was a bit harsh with the app. I use it quite a bit after this update and have found it much easier to navigate. One item that i do wish was possible in the app is scanning for rewards after the purchase is done. I was having trouble accessing my barcode with bad service in the store and so I couldn’t scan at time of purchase. I think with that update the app could be just about perfect..Xcourtney_chaoticxVersion: 4.5.0

Love the appI love being able to browse the inspiration pictures they have and have been happy with the shopping lists. I have a couple of wishlist items for the app that keep it from being five stars: it would be nice to have an offline option for the shopping list since I often have trouble finding service in-store and have trouble logging into the wifi because it’s difficult to find my family member number; I’d love a better way to browse through curated categories of items instead of doing a search or looking through the catalog images; I feel like the search algorithm could be improved, the results when you’re looking at categories aren’t always very accurate or show too many variations of a single product line and max out at a certain number of results so you can’t see everything; and finally, it would be great if there were an easier way to look through and plan the more customizable products like shelving units, desks and pegboards..Andibee5717Version: 2.30.0

Ikea!? More like idea! 💡I love using this app for browsing through (and eventually purchasing) furniture because most of the time... Well... I see a piece of furniture! haha. But Ikea SHOWS how this item could be used in a space. This feature alone really helps me visualize the possibilities of making my house...a home! Other enjoyable features include: being able to save your favorite items into lists (for me, they're grouped by room or functionality); the suggested items similar to your current selection is useful as well; and the browse by images (of a well designed room or the items being used in a functional space) has proven to be effective as well when seeing a nice example and being able to click the thing you like and your already on the item page ready to buy. Anyway five stars because yes I love this app if you couldn't already tell..AlleeooopVersion: 2.17.1

Search remains a failureWe have multiple IKEA (esp storage) furniture rooms at our business and pieces in our home’s rooms. We would like to replace some of those pieces - or add the same / similar to our collection - but between the “MAZE” approach Ikea take in its catalog (and store) finding the “same” something or a similar functional something to replace and knowing that you’ve seen all that IKEA offers remains impossible. The catalog search should allow AI recognition of basic functions and sizes of existing products and support further refinement. Case in point: we have Ikea multiple low chest of drawers from some years ago 48” x 19”(d) x 21” deep - 4 drawer - we have had no luck in finding it again and have no idea if we have see all of the offerings. Although all have been in store purchases under our family plan - we can not go back in our purchase and point to what we already purchased to buy again - or, should that piece no longer be available -what would present reasonable alternatives in form and function. Houses have sizes that your customers want furniture to fit in - each with functional needs at the point of their placement. Looking through a digital catalog is not the same as a physical one - and wastes time… please consider building a better way of allow customers with ideas of what they want a means to find and create the furniture that more than fulfills :).F!XM33Version: 3.64.0

Just… YES!!!I honestly just love IKEA as a whole. their focus on quality, sustainable products, and care for consumer ethics and privacy are why i always choose to shop from them first (after thrifting 😜). i also love the advancements they’ve made with the app (including fully supporting iPadOS), and have implemented many of the features from the ‘IKEA Place’ app into the main app; with that in mind, the main thing that’s missing that made the “Place” app so wonderful was that you could view multiple objects at once in a room, which i have not found possible within this app. hopefully, that’s something that will be implemented in a future release… and, why i feel—if it is being implemented—the “Place” app should’ve stayed active until the features were fully integrated..🤔 Lemme PonderosaVersion: 3.57.1

The way every company’s proprietary app should beSo far I’ve had no problems with the IKEA app. It’s simple, intuitive and comprehensive. As I was using it yesterday to pick out furniture for my new apartment, I kept thinking, “Well this is working okay, but it’d be better if they had (x) feature”, and every time I’d find that sure enough it was. This app does everything it’s supposed to, everything you want it to, everything you could realistically expect it to, and then some. My only critique, and the reason I gave 4 stars out of 5, is that it can be a little bit laggy and unresponsive. Specifically when adding items to your list or cart, the app has to kinda think about it for a couple seconds. But this isn’t a huge deal. It doesn’t freeze or crash, it just takes a few seconds from when you tell it to add an item to a list for it to actually do it..Brokkr ÞjóðbjörnssonVersion: 2.31.1

So much better!Recent updates to the app have made a huge difference. I’ve avoided shopping at IKEA online for many, many years because it wasn’t a very convenient UI. Even when I’d use Search I couldn’t find what I needed. I honestly couldn’t understand everyone’s obsession with the place. How were these people finding what they wanted?! When I saw the app several months ago I thought, oh maybe this will work, but I stopped using it within 5 minutes. I tried again today, 6 months later, and it’s so much easier to navigate. Best of all, when I searched for something specific, all sorts of options popped up that actually applied to my search! Imagine that. I’m so glad they updated the app to create a more seamless shopping experience..Lovegames44Version: 3.36.0

This app is no *Hunk of Chocolate*Look, the app works … but for a brand that carries a 5 star rating for its modernist, one-way layout shopping experience and simplistic, eco-friendly designs … this app is no *Hunk of Chocolate*—for those avid IKEA shoppers out there. Let’s call this app a chunk of … Shall we move on to the reasons? 1. This is where the app gets into the weeds. The search tab is where you can search for and find items by category, collection, or name. This would be a great tool if their data entry and tagging were correct. The problem is this: Time and time again I will search for something like “storage containers” and I will only see about 50% of the storage containers that IKEA offers. The reason I know this is because I can search other terms like “storage with lid” and different products will come up. So IKEA is most likely losing a lot of sales because of this. 2. The app does NOT tell you that products are OUT of STOCK before placing them in your cart and attempting to check out. This is a major one for me. It’s such a hassle, especially when I was on the app for days making sure I had everything I needed, measuring everything perfectly … and THEN it decides, once I’m checking out, that it’s going to let me know. 3. In order to see past purchases, you have to type in the order number and email for EACH order. Why IKEA? Just … why? Otherwise, the app does carry some nice features like being able to create favorite lists and being able to “Shop by Room” in a more catalog style approach to online shopping. That’s actually quite need. So, for those things and my loyalty to the brand, I gave it 3 stars..KdrcreativeVersion: 2.30.0

Transforming Home Decor with Ease 🪑🛠️🏡As someone who doesn't have a background in interior decoration, I found the IKEA app to be incredibly helpful and easy to use. The app's interface is straightforward, and it guides you through the process of selecting furniture and decor with ease. One of the things I appreciated the most about the app was the augmented reality feature. It allowed me to see how a piece of furniture would look in my room before I even made a purchase, which was incredibly helpful in making sure everything would fit and look good together. The app also offers product descriptions and specifications, making it easy to find the right items for your needs. Plus, if you're ever feeling lost or uninspired, the app offers suggestions and inspiration for how to use and style the products. Creating a shopping list was also a breeze, and I was able to share it with friends and family for their input or assistance. Overall, the IKEA app made decorating my home a much less stressful and more enjoyable experience. Whether you're an interior design expert or a novice like myself, I would definitely recommend giving the IKEA app a try..Knots4daysVersion: 3.36.0

Language Barrier makes it difficult to navigate the appApp does not offer an option to change the language without changing the region. and if you change the region you cannot shop in the store in the original region. basically the language changes when the location does. so if you can’t read german because you just moved from Italy, you’re spending all your time translating. App is difficult to navigate for people who have newly moved to a region that primarily speaks another language. People who are often replacing furniture they couldn’t bring with them. People who may not be native speakers because they moved. If an italian moves to Germany the app is only in german, and if a german moves to italy the app is only in italian. The language should not be tied to location. it makes the user experience unwelcoming and difficult for people who just moved..Wheelers travelsVersion: 4.7.0

Better than the catalogue!I was disappointed when IKEA stopped producing its hard copy catalogue. Yet this app is much more efficient. The catalogue pages tended to cling together and thumbing through different categories took time. The IKEA app lets me find categories and subcategories of products instantly and even view them in 3D. View in Room is a handy mode that does what it says to your room by just pointing your cell at it. Inspirations is another mode that goes the extra step by showing how else the product can be poised or how extra decor can give the product some extra pizzazz. You know already how much you like the products. You will find this app streamlines the process of the hunt. Enjoy shopping..PriceMattersVersion: 3.59.0

Works fineAccessibility could be better, for a mobile app with an inventory as expansive as ikea I would like a better shopping experience, although it isn’t *terrible*. I just expect more. clicking on a category should allow me a link to the item category cover, just went to buy a small table and was over it by the time I realized I would have to use the search function to find that table after backing out of the category it’s a small thing so imma still give you 5* on another note, a wide 1 month delivery window is kinda annoying to deal with. it’s a panny so I understand long delivery times, but a 1 month window that updates the day of random delivery isn’t ideal especially if i’m ordering quite a bit..Yodak25Version: 2.21.0

Good app, Kreativ needs more workI haven’t had any issues with searching or browsing products. The shopping experience is pretty good although being able to set multiple stores as a favorite would be nice (I don’t care about locations in another state for example) This review is mainly for the Kreativ scanning portion of the app. It seems like a cool concept, but I have yet to pass the initial scan screens. The app developers really need to add a button to skip the tutorials. They take way too long and are frustrating if you already need the instructions. They also really need to add a confirmation message to the close button because if you accidentally close out while in the middle of scanning, you lose all your work. I really want to use this feature, but these usability issues are blockers.TacklingjetVersion: 3.35.0

Love the design and priceGoing to the IKEA store here in Tampa is always a fun half-day outing. We love the drive across the bay, although more often we simply take the route over land to get there faster. Then we stroll leisurely through one floor of the store before having lunch in the cafeteria. We always pick up many items we first saw on the app, but end the excursion in the warehouse aisles to pick up another piece of furniture we priced through the app. The app is a great convenience because it will tell you if the item you want is not in stock and that saves you a trip. And I often compare IKEA with a couple of other venues, all via apps before deciding where I buy a specific item, but inevitably it’s at IKEA because I love the style and price..Lopealong2008Version: 2.20.0

Entertaining and EasySometimes I’m in the mood to IKEA dream, go on the app to play with all the possibilities. Many times I simply need an item. Either way this app is not complicated. I can quickly check stock at my store and across the nation. It’s been good so I can see when there is a shortage at my store only or if it is profound. Once I needed a certain dresser and it was out of stock across Texas but I stalked the app and one day my store had “low stock”. I jumped on it and did curbside. My store only had one of the rare dressers and I was told it was a single that had either been returned or was discovered in the warehouse. It’s now designed into a beautiful blond piece with rattan drawer fronts..Ftttt!Version: 3.22.0

Good App but not the best for iPad Pro 12.9I am used to using my iPad Pro 12.9 no on landscape mode. This app while good in portrait mode it will not switch to landscape mode. Please update the app to include landscape mode! Also the search by nearest store could be better. Not sure if theres a way to show available products only in store on the app. I keep having to go back and forward with checking product availability between stores. The whole delivery has never worked for me I keep getting errors all the time. Also the pick up option is never an option for me and there is an IKEA about 15min away from me. Not sure what going on with that. Other than that the App is great for just viewing what IKEA has to offer. If you’re looking for product availability it would be best to call the store or go find out yourself..MikeZpassionVersion: 2.18.0

IKEA is my “Everything” StoreI’ve been shopping at ikea for over 20 years, and I’ve never been disappointed in their products. What amazes me about their products is it’s different and the quality is very good. The store is pleasant to walk around; and while shopping you can stop and have lunch at the cafeteria. Also, if you’re looking for ideas to furnish a room, closet, kitchen or your entire house, ikea is the place to shop. Their furniture is reasonably priced, looks good and, will last a life time. I should know. My entire house is all “ikea”. I highly recommend shopping there any for any and everything you might need for your home. Meekee.MickeeGVersion: 3.58.1

No option to refine search to what’s in stock at your storeI have spent hours trying to find an item that I need only to discover nearly all items to be out of stock. It seems like nearly everything is out of stock at all times. For two years I’ve been watching the site for a few different items and everything remains out of stock with no alternatives available. It wouldn’t be as annoying if I could limit search results to items in stock at my store, but instead I have to sift through hundreds of out of stock items to find maybe one item in stock. It’s really discouraging. I usually end up settling with other retailers just to avoid the daunting task of finding something actually in stock within the sea of items that are unavailable..DeadpanAnnVersion: 3.7.0

Better than the old one - but still a work in progressI think I have the last IKEA app one 1 star. This one is slightly better. There are still hilarious quirks though. For example, it won’t let me change preferred store. It pretends like it captured the change but then still shows the old store. The other thing - to click and collect, I have selected a store in IL which shows there is 1 of my selected item in stock - but it gives me 2 east coast stores to pick it up and not the selected store that shows inventory. Like I’m going to drive 900 miles one way for an $89 chair. This app needs to be fully tested again by a group of shoppers who actually wants to buy things. Lots of examples like this. But I will say- so far seems much improved over the last one where even the search engine part of the app was garbage..AcissejmehVersion: 2.17.0

Easy navigation & enjoyable shopping experienceThanks to my spouse, I was introduced to IKEA almost a decade ago when we furnished our first home. We have purchased many IKEA items over the years, never to be disappointed. I recently downloaded IKEA’s iPad app because we are looking to overhaul my daughter’s room to make it more age appropriate for a five year old - adding a desk, bookshelves, etc. I do not normally add comments to my ratings but I really feel like the developers deserve it. The app is easy to use, but more importantly it has that IKEA touch, which I would describe as clean, minimalistic, beautiful and fun, all at the same time. Thanks for making this app awesome!.KramtterrabVersion: 4.8.0

Makes life so muchI thoroughly enjoyed the IKEA app. It makes life 10 times easier don’t get me wrong. I love going to IKEA I could spend hours and hours there actually I have but with my busy lifestyle being able to just hop on the computer and order what I need saves me a lot of time, hassle and frustrationand let me spend more time with my family the variety of items and resources that the IKEA app has to offer is amazing. I could spend an hour or two just on the app itself no but seriously I really do take advantage of how simple it is to order what I need and pick it up from the IKEA store or have it sent directly to my house..Lilthis N thatVersion: 3.67.0

3d doesn’t workFor the past few months, I’ve been trying to use the view in room feature on the app. When it works, I absolutely love it. My only issue is that most of the time it does not work correctly. The item will be horizontal to the floor and not vertical to the wall so I can actually see how it would look in real life. I’m not sure if it’s a bug or if it’s my phone but like I said when it works, it works wonderfully and I absolutely love it but when it doesn’t work, it’s extremely disappointing because I do not live anywhere near an IKEA store so seeing how the item will look in My Home would help so much and I would be able to shop from the online store more..BaebairdVersion: 3.66.1

One of my favorite stores.IKEA has something different. Starting with for me it is esthetically pleasant to the eye, always organized, functional store layout. There is always something unique that you might not have thought off. One of the things I love the most is the show room, they help think outside the box. From the kitchen to the patio, from the bedrooms to bathrooms or living areas, there are an infinite type if accessories and decor from different styles you can choose from. The prices are affordable for the most part. If you are like me, budget conscious and you are looking for a more minimalist and modern style, IKEA is your place..Alormi62513Version: 3.1.0

Love IKEA Not the AppI just downloaded the app a few days ago and I'm already frustrated. I like to read the reviews of products and as I'm scrolling through reviews the reviews start flashing (not the title bar) and becomes less responsive and gives me a headache. Because the comments themselves are flashing but not other parts of the UI leads me to reason that its a coding problem. No other app i have used has had this behavior. Reasons to like, well otherwise the app seems adequate to browse IKEA's catalog, shop and what not while retaining my data in an app interface as opposed to a web interface. Just that one issue alone though have me a headache which is why i took off a star. It may be a minor issue, but i enjoy reading comments about product usage and i can't do it now or I risk a headache. 😕.T. BrownVersion: 2.21.0

Very good but has room for improvementI made an online purchase using the ikea website and finished up the purchase on the mobile app. It was very handy that both systems shared data seamlessly. However, once I made the purchase it was difficult to find the details of the purchase like the dates of the different deliveries in the app. I freaked out when I saw the delivery address show as 9930 Franklin Square Dr, Baltimore while the website showed a 404 page for my purchase. I thought i had been hacked and had to double-check all details via customer service chat. Then I found the Baltimore address is the ikea office. So that may be a placeholder address they used in the mobile app..LuizesramosVersion: 3.21.0

Needs workI was disappointed to see this app replacing the previous catalog, for several usability reasons. First, why is this only portrait mode? Second, the UI for adding to a list is a bit confusing and involves a couple of unnecessary extra steps. Also, search filters are cumbersome, and the scrolling display of results is poorly laid out—items take up a lot of space, and on an iPad only two show side by side, and basically only one full row at a time. Also, I had several odd connection errors using this app (e.g., clicking an item in a search result to see its details, and getting an error saying the item couldn’t be displayed. This should be way, way better. I really want to use it, and it is getting in the way of finding, saving, and purchasing items..SfkwVersion: 2.17.0

Too minimalistic to the point of hindering user experienceToo minimalistic to the point of hindering user experience . I can’t find half the things and order management has so many issues.. so many errors! Unbelievable...AbhinavcambridgeVersion: 2.5.0

Would be nice if the Apple Wallet function is addedIt would be nice if the Apple Wallet function for the family card is added, so I’d never have to panic when checking out in their store. And also the Apple Pay check out function never works!!.JONATHANsteCHIVersion: 3.51.0

Pick up options inconsistentApp doesn’t show in store pick up options. Cheers.SmcrowellTOVersion: 2.3.0

Lots of errorsThis app isn’t all it’s cracked up to be. I can’t seem to add anything to my cart without it reporting errors or “something went wrong” messages. Not ideal to close and restart app every time and then just finding your cart empty all along. Fix it!.Char_Char1244Version: 2.2.0

ИКЕЯХочется вспомнить ранее….(ИКЕЯ это не просто магазин мебели ,а какое-то помещение в котором ты можешь отдохнуть и провести день с удовольствием и улыбкой….ИКЕЯ…Version: 5.2.1

Купила стол и стулОчень качественная мебель.Владислава ДымоваVersion: 5.1.0

Enseigne préférée !L’App mobile est parfaite ! Mon rêve, travailler avec vous pour faire évoluer vos interfaces utilisateurs web et mobile..Nay zzVersion: 5.1.0

Great store !Great store ! Great website ! Great quality !.Johanne57Version: 5.1.0

CuisineTrès bonne cuisine.SolexiolivVersion: 5.0.1

Excellente applicationFacile à utiliser avec plein d’options utiles comme l’enregistrement de nos articles préférés.F&:)Version: 4.38.0

J’adore IKEAUn réel plaisir de magasiner chez Ikea.Charliebob14Version: 4.36.1

CartI find the app slow to remove or save things from your cart..Marls218Version: 4.38.0

I LOVE IKEAThere’s nothing but great things about IKEA - I just love, love, IKEA!.PetronoraskeVersion: 4.35.0

Beautiful IKEALove this store , so many beautiful products.LovingyahooVersion: 4.35.0

IKEAStyle, elegance and affordability ☺️.Mazen AlbachaVersion: 4.31.1

Good Nav/C&C FrustrationGreat app overall. Easy to navigate. The click and collect is my only issue. Not living in a city with an Ikea (also having an Ikea account), when I place an order, the location for pick up defaults to a city that I do not want. Once my location preference is set in my account, it should remain as is, unless I choose to change it..Pieler27Version: 4.34.2

Mostly good, but also frustratingOverall, the app is very good, reasonably well thought out and functional, except in the area of lists. The most frustrating thing is that when you go to remove an item from the list, that you have to open a menu and choose remove item (i.e. there is no favourite button you can simply turn off, or no garbage can icon to touch and delete it), not the best, but the bad part is that triggers a pop-up telling you that you have removed the item and it sits there for three seconds, freezing the whole entire app, unable to navigate or move to another item or do anything in the app until that pop-up goes away. That makes using the app and the lists extremely frustrating both at home and when in the store..MasterFRVersion: 4.33.0

Best in Class 3D plannerI don’t usually leave reviews, but the Room planner feature which lets you add and edit items in your space is very good. Hard to find such high quality software. Good job.Pranav-BVersion: 4.29.0

Easy to useLove the app and the ease to use. Great way to put everything together..Mtngirl23Version: 4.29.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.3.0

IKEA Negative Reviews

Don’t order from here unless—I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold).Mija tafvVersion: 2.22.1

Probably the LEAST Customer Friendly APP in RetailSo in one world to describe this app it would be ‘why’. Why can’t you search for key words and find something (note to IKEA, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says IKEA right on the front of the unopened package….does anyone ELSE sell IKEA brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search. Not sure if this is new, but the upgraded website is a tremendous downgrade for customers. Lastly- you make the app so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this..Jfa;;jlksfa;jifaVersion: 3.3.0

You must not need/want my businessWe live four hours round trip from the Oak Creek, WI store and my husband, myself, and my service dog, went for my birthday as I needed some furniture for my art studio, which you still don’t have, on March 18. Now here lies the problem and I called customer service and they could not help. My order of 35 items that were all said to be available in the store including an Alex set of drawers and the one and only piece of furniture ordered the rest was gadgets, foldable cubes, decor, and storage. Customer service said their were 8 in inventory at the store of the gray turquoise unit I’ve been wanting. But when pick a shipping method here is where it gets interesting the shipping total is $129 and 9 items suddenly are not available, including the Alex drawers (it’s about the size of a nightstand) for shipping and 15 items weren’t available on click and pick-up and the Alex drawers suddenly weren’t available in stock for that either. The Alex drawers weren’t available on either list yet you have 8 of them in the store! Here is what I don’t understand, why HAVE A CLICK AND PICK OPTION IF YOU ARE NOT GOING TO USE IT?!?!?! ESPECIALLY DURING COVID! I’m not driving all the way down there and then trying to find all these needles in the haystack. I’m disabled and that is a big store and $129 dollars for shipping is hells excessive don’t yo think? You could have got it a plane ticket and flew it here cheaper!!! The customer service rep suggested I drive down, I said if you put my name on it like how “click & pick” should work we would. I got a flat “No, we don’t do that”.Jazz oasisVersion: 2.25.0

Hej! Fix your janky app! Absolutely terrible…I was trying to load a purchase I had made through the app, to do a return in store. When I noticed it had logged me out of my account and wouldn’t let me sign in… It keeps saying error signing in, or every time I log back in the app it never loads properly. Even my IKEA Family rewards were not showing up properly. This made my experience so incredibly frustrating, infuriating, and inconvenient. It didn’t help that the app never sent me a confirmation email or text for my purchase. All notifications concerning my order were sent through the app. And the worker I was dealing with to pick up my order the day prior was lazy and incompetent, so they never gave me any receipt for what’s so ever for my purchase. Thank goodness I had the order number on the transaction from my bank. Otherwise I would have lost out on money. I haven’t had too many bad experiences with IKEA. But this truly was the worst experience I have had both in store and online shopping. I do hope they maintain their good customer service and excellent quality, so this does not become the new representation of their company and brand. Because this experience has definitely left an negative impression on me..MisslovelyvemoVersion: 3.32.0

Could not even register an accountI tried to register an account. The password field would not let me paste a secure password from 1password. Then I tried using 1Password to auto fill a 25 character random password. That failed validation saying it must be over 8 characters. That blocked me from proceeding. I then deleted 8 characters from the password and that cleared the validation (whoever coded this piece of crap is counting keystrokes, not the number of characters in the field). Then I tried to save and got the wonderfully helpful error message “one of your fields have failed validation”. There is no indicator of which field is the problem. I double checked each field, all correct. Still get the error whenever I try to save. Then I unchecked the box saying I wanted to join the family discount club which removed half the fields from the registration form. I tried to save and this time get an error saying that my account already exists! When I tried to login, still get an error. This is such amateurish garbage. Deleting. Don’t trust this app..HopefullyThisIsAUniqueNicknameVersion: 2.25.0

LimitedJoined for the planning tools but they are very limited. Wanted info for remodeling a specific sized bathroom, 5 x 8 using standard placement of fixtures and door openings. Exactly what you see for bedrooms and small homes in store right? Right. However the logic doesn’t translate to either the web or mobile version of the planning tools. The web version requires an actual computer! Why not ask for a landline while you’re at it!!!!!! The app/mobile version doesn’t provide the same quality of info about what you are trying to accomplish. For example online you get an explanation of the work triangle in a kitchen to help you make decisions, the mobile version doesn’t provide this info which I have found to be extremely helpful at every stage of budgeting and planning. In addition, there should be equivalent information for bathrooms and any other room in a home, however I couldn’t find anything in the app to help with planning/designing any other rooms in a home..SunshineCarterVersion: 3.42.0

InventoryYour inventory is not up to date. I’ve been looking for a specific item and the location said it had 4 in stock, the customer service rep I spoke to confirmed this with me as well. I drove 45 minutes to the store location in south Philadelphia because the items could not be delivered to my home. I was there at opening and the first one in the door. There were zero on the shelf. The customer service person in store told me the that system doesn’t always update from the day before. 24 hours later, it still says there is 4 in the store. The customer service person in the store told me “maybe” more would be delivered this weekend but the dates are never accurate and I can not put the item on hold. How ridiculous is this?! I should just keep driving 45 mins each way to hope my item will be there and the system isn’t correct and neither is the app. I’m so angry and disappointed in IKEA and I am a long time customer. If I didn’t need this item for my daughter’s dance routine I would never buy this from your store..Socks1981Version: 2.31.1

Worthless, no click & collectI’m becoming more and more dissatisfied with IKEA in general. (For instance, products need to have better, more thorough descriptions, especially within the store.) The app is no different. First, they come out with a brand new app, they don’t just update the one that I had. This new app will not keep me logged in. Do they not know what face recognition is on apple devices?? Why doesn’t it keep my membership number? Also, when you click on a product, every single product that could accompany it, should be listed at the bottom. If I click on a chair, display which cushions would fit appropriately. What about foot pads? Chair covers? Whatever product could be used with another product at to be displayed. Also display other chairs or items within that collection. That sometimes happens but not always. When I put something in my cart and there are 36 available at the store close by, why are do I not have the option for click and collect? I want it today but don’t want to walk around that huge store with my child on. Saturday. Who wants to be in a store when we could be outside playing! I want to go pick up some items through click and collect. But now I actually have to leave the app and go to the website?? What is the point? There are more issues but not worth my time. The one thing IKEA the company (not the app) has over all these absurd American companies is that at least IKEA is concerned about the earth, the oceans, the air, the well-being of the animals that occupy this planet as well as the humans. (It’s far far FAR better than that trashy yet popular place that is headquartered in, I believe, Arkansas? That place could care less about you or the environment. The word wall comes to mind, if you know what I mean.) As Americans, we are too greedy, wasteful, and stupid to fully understand. Because of this, I patronize Ikea. But that certainly doesn’t ease my frustration with this app..Yogini SailorVersion: 3.7.0

So difficult to navigateThis app is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want the app to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell. An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in this app, but I have no idea how I got there. This app is horrible. I am sticking to the website for my ikea shopping. EDIT: I’m leaving my original review but after trying to use the app, after I had completely quit the app and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping..P.J. YoungVersion: 2.17.1

Discovery is difficult and it needs a landscape optionThis app, although aesthetically pleasing is less useful than it was before. There are less categories to help you pinpoint what you’re looking for. You just end up looking at a bunch of pretty pictures of environments without finding what you need. This makes creating a shopping list more difficult. The app should be able to let you add something to the list even if it’s currently out of stock. What is out of stock should be able to be moved to a list for the future and you should be able to be alerted when something comes back in. Also people use their iPads to shop and they shop in the landscape orientation. Nobody wants to take their device out of its keyboard case to be able to use it. Bad UI, not intuitive at all. I think they used paid reviewers or their own employees, I can’t believe anyone would give this app a positive review. Nice app if you feel like daydreaming but impractical and less useful..Chicago OrganizerVersion: 2.23.0

AwfulThe app UI is bad. The scanner glitches a lot scanning items in stores and just doesn’t work. Many items don’t have tags to scan or even item numbers on them so you have to hunt them down in the app. But the worst part for me was that I spent an entire afternoon in IKEA scanning all the items I wanted to buy in the store (we live far away and go once a year to pick up what we need and this year was going to be a big overhaul of some rooms). Stuff for all bedrooms, office, and living room. Manyyyyy items. The store wasn’t stocked with a lot of the items and we ran out of time at the end to go searching for them because they were closing. So we decided to just order everything for delivery to our house after leaving. When the store closed though, every single item I had scanned disappeared from my cart with the message “the store has now closed”. The items didn’t go to a ‘saved for later’ or ‘previously added’ section, they were just gone. Hours and hours of deciding and measuring and choosing colors, thousands of dollars of purchases in my cart- all gone when the store closed for the night and nowhere to be found within the app. Now I am tasked with spending much more precious time trying to remember find everything we looked at, which I won’t be able to do. There was too much stuff, small hardware, decorative items, drawer pulls. etc. We’ll get the large furniture items and forget the rest. So frustrating, I could cry. PLEASE change this so no one else has this happen. When the store closes, at least move the items to the online delivery cart or saved for later section..SupairamVersion: 4.3.0

Filtering needs major improvementsThe app works pretty smoothly, but it oftentimes takes a very long time to find what you’re looking for. For example, I was trying to find a simple desk and could only filter the results through “tables and desks”—which included literally everything that IKEA offers in both those categories. Sifting through hundreds of results relating to kitchens, patio furniture, etc. was frustrating. On top of that, sizes can only be filtered by “small, medium or large”. Totally arbitrary and useless if you don’t know what actual dimensions those cover. Why can’t I filter by actual measurements like every other retailer has? And finally, there’s no way to filter the search by showing in-stock items at your local store. This is the worst one by far, especially since IKEA is having supply issues. Please add these features that have been common in almost every other retailer’s apps for years now..RustyShacklef0rdVersion: 3.3.0

Navigation is so tough to figure out!First of all it doesn’t work in landscape! I use an iPad Pro! Too big for an app that only works in portrait! And keeping it upright while searching is terrible. I also cannot find the area to make an in-store shopping list , which is my favorite feature or was rather. I clicked and clicked to find the categories so I could just browse and only found categories by room. I quit searching out of frustration and went back 2 hours later and the app opened to a different area. No idea how that happened or how to get there again in the future. So far the new app is a big disappointment and my hands hurt from holding a 12” iPad upright! So far- not a fan! Ok REALLY hate this app! I click on a coffee table-Lack. Wanted to see the size.. clicked on product size, nothing. Clicked on more information.. still nothing. Clicked on good to know and FINALLY got the dimensions with no pictures! The app stinks. I a, praying that the website is still working. Two thumbs down!!.:)7:)6:)5:)4Version: 2.20.0

Not helpful in store—mostly for browsingWe wanted to us the app while at IKEA, but there is little-to-no connection between what you’re doing in the app and finding it in the showroom or the warehouse house. The part numbers in the store aren’t in the app. The app has no idea where to find things at the store. The shopping list feature isn’t intuitive—I’m scanning as I go, but I still use a kiosk to check out? What if I’m trying to figure out which version of the product to grab in the warehouse? What if I want to look up a specific item that I know I want. The app cannot help—you have to go to an instore kiosk to look up by part number, find the right variations, and where to pick up in store. App Search seems set up to let you browse at a high level, but when I wanted to look up a particular item, it couldn’t seem to present that as a result (see: can’t recognize part number).S.fabVersion: 4.8.0

Time lag, hard to find individual piecesThe updated app makes you sit through a couple seconds of slide show before you can use the app (can’t find a way to skip it), which is a useless waste of time. Also, it hasn’t solved a fundamental problem with IKEA’s app and website from forever: it’s hard to find individual pieces and their prices. Where most sites show you an item and suggest other parts of the same collection or things that work well together, many (most?) of the products you look at on IKEA are shown as packages of multiple pieces and it’s unclear how to unpackage them if you don’t want the configuration shown. It’s also hard to figure out which pieces come together and which are attachments/sold separately. I find this REALLY annoying and difficult to navigate. I do less shopping at IKEA because the app makes it harder to plan ahead and figure out whether they have something that will work for me..JabnifVersion: 2.20.0

Terrible app experienceThis is one of the worst apps I’ve ever used with tons of UI issues. While trying to shop in store, you cannot scan items, you have to type every single item; however, after you type the item, there’s a glitch that happens and it doesn’t get added to your cart, making it impossible to try to find the boxes you need once you get to the end of the store. Also, I tried to order an item to be delivered to me and for some reason it’s saying item unavailable for delivery. Which I know for a fact it is not out of stock because they had at least 20 at the store, as I was trying to get it delivered to me house, since it wasn’t going to fit in my car. Overall, I’m extremely disappointed in IKEA. I hope you see this comment and hire a competent UX/UI team to make the app navigation better and have your engineers fix all the bugs your app has..Mayra026Version: 3.55.0

Stocking/delivery issuesI was at the MN ikea yesterday and they didn’t have the rug I wanted. Tried to order it to ship both to my house or to the store and the website/app kept saying it’s undeliverable to the area even with an ikea store present. The next day it is now saying there is one in stock, but I can’t order it. Not a fan of how unclear it is and how you can’t order items to the store for pickup/delivery Secondly, I ordered an in stock item on Monday but put it for pickup up on Wednesday when I would be in Bloomington. From Wednesday-Saturday it still lists my order as “in progress” as I’ve been checking it the item I ordered on Monday became out of stock by Wednesday and then today (Saturday) it says the item will be refunded and isn’t in the order however the order still says “In progress” not ready for pick up. Horrible customer service and the app is not clear if I should pick up or not..Aquasol13Version: 4.1.0

There need to be some usability tests because dang.I'm having trouble understanding basic things like whether this comforter cover comes in a different size, or what it terms are included in a "decorative combination" (does it include the table? The vase? The couch and wall??) I’m seeing some big changes in ecommerce terms (favorites lists) BUT the app also MAKES you choose a list, like, I have one list, just do the thing. I'm not a big list maker, but I didn’t think that favorites go on lists? I see ♥️ as a separate type of list, not a *shopping* list, and expect a different interaction to add to a list. Idk I’m confused by a lot of small things, so much so that I'd prefer to shop on dot com but I hope they didn’t cascade the app's interaction design to the web because I like IKEA, but I’m not braving covid to shop there. Almost all of this could be fixed by testing the app with like ten people..StealingsandVersion: 2.16.0

Won’t be shopping with ikea againOrdered a couple thousand dollars worth of items for delivery. Paid the delivery fee/charge and scheduled delivery. We live on a military base, so we provided the phone number that’s on the military commercial gate for access. They also had our customer phone number. They requested confirmation of delivery to be completed in thirty minutes. We have them confirmation along with reaffirming the gate phone number. 30 minutes pass and we get an email saying failed to deliver. Strange… they had the phone number for security forces that I provided for access. The gate ALSO has the same number posted for access. (Funny enough, security forces was at the gate in the picture of the failed delivery, so there would have been no waiting) AND most importantly, they did not call me to get information or access. Any one of the 3 options would have given them access. Ikea won’t waive the delivery fee despite making us sit around and miss other plans. They also want to reschedule as if we will waste another day only for an incompetent delivery company to neglect to do the very basic steps involved to be successful. As a result, we have no confidence in ikea’s ability to deliver, so we simply can not choose to order items from you..SxA ghostVersion: 3.45.1

Not Very GoodBrowsing products and going through the store works well enough. It does feel like a website crammed down to an app/iPad at times rather than a mobile first design but it works, it doesn’t have to be a luxury experience. Most of the rest of the app feels very slapped together. Customer service links out to a random, there’s a random loading indicator that when I tapped took me to a weird modal of a happy woman with no text and just a button that said “Got It”, trying to investigate how different item choices impact delivery options takes DECADES, a lot of pages are largely empty with like a sentence on them. The smartphone is almost 20 years old and IKEA feels like they’re showing up with a 2 year old app. This isn’t some hot new startup struggling to keep pace, this is cost cutting neglect.Banana_SlammaVersion: 4.31.0

Decentralized organization makes searching cumbersomeI like IKEA. I wish their app/website were closer to their store. Instead of having product models concentrated in single listings, with tools to select options for sizes and colors, the app and website seem to list each instance of a different product size, color, or other variation as separate listings. This makes searches and planning more of a chore than it needs to be. For example, when searching for a Mitteback desk (looks like two saw horses with a table top), the results show every instance of that product. It would be much easer if it brought up a single example of it, with easy to use tools that give the user the ability to change the tabletop size, colors, materials so you can see every variation possible with the parts/materials available. I hope they can fix this..The Sidewinder Three-ThousandVersion: 4.6.1

Great concept frequent errorsStarted using the app and loved it. However, suddenly started having issues with logging in, items being deleted from my lists for no reason and incorrect information about whether each item was in stock or not. When trying to do click and collect, it does not show me which items are the issue re availability and a few times my cart cleared out on its own and I had to start from scratch. Spent hours trying to reach phone operator to verify info with varying results, including conflicting info on item availability and terrible attitude as well. Frustrating!.KarenandmikeyVersion: 2.5.0

Changement inutilePourquoi changer l’app au lieu de faire une mise à jour? J’ai perdu ma carte famille et ma liste d’achats de l’ancienne app. Pourquoi faire simple quand on peut faire compliqué? Ça donne envie d’aller magasiner ailleurs..Insatisfaitedevotreapp9876Version: 1.14.1

FrustratingWhen something I’m ordering is out of stock it doesn’t tell me until after I’m in the checkout process and it automatically deletes it from my cart. I’m not ordering until I have everything I want so only one delivery fee. So the next time I try I have to add all of those items back to my cart that were automatically removed, just to find out they’re still out of stock. I’d like the choice to remove out of stock items from cart and would like to know if an item is in stock before the checkout process..JeuedbsksVersion: 2.2.0

Everything about itI went on a item to pick 4 pcs, it didn’t even show quantity...I had to “check out” first & then it never show the correct quantity. I don’t want the items delivered, but that’s the only choice I’m given!! I want to pay & collect!! I’m doing this for friend & I sure won’t be using the app again for myself, or the store..Hendie_98Version: 2.3.0

No stockMaybe remove things not in stock kinda stupid how only 1/8 of the things listed are in stock.Reaper999999Version: 3.13.0

GlitchyMy first try ordering $300 worth of goods didn’t go so well. When ordering multiple items, even though I selected the multiple from my favourites list, it only put one in my cart. I didn’t notice and checked out. Unfortunately that meant I had to cancel the order and start over. The second try it just kept giving me messages on a black screen between the order steps and I never did get to checkout. In the end I persevered and after 5 tries I finally was able to place my order, but the time it took to do so was unacceptable. I had a lot of hope for the app but will use the .com instead..Deanie149Version: 4.5.0

Nothing is in stockI get there are supply issues but then you try to order something that can “be delivered to your postal code” and it’s available to come to some areas but not others? I love you IKEA but we’re 2 years into the great pandemic stock issue, time to figure it out..Septemberbride112Version: 3.14.1

Prices and changesThe items I wanted were on sale for 6.99 and I couldn’t get them as it wasn’t allowing me to get them delivered then a couple days later tjr price went up to 8.99 each and I was able to get the shipped. Not only that but the shipping was 7.00 and now it’s 9.99. I’m Not impressed at all..Hmac2021Version: 3.14.0

Nothing is Available?I see things on the app and they are not available for pick up OR delivery? As far as I can see there is no wait list or option to be alerted when something becomes available? Almost everything I like is not available? Why have it in the app at all then? I feel like because IKEA is so popular they don’t care about providing good service. I’d love to support them and their environmental stance more but when it’s easier just to go to Winners or Homesense…..Cristin LatteVersion: 3.11.0

Disappointed with inventory status .Availability is not clear and makes purchasing hard . Especially when you are trying to furnish a home for a client. If you have none available online or close to your chosen store it would be easier if you weren’t able to put in cart . Several times I have carted products for an entire home to find out 80% is unavailable for online or drop site, or any in store purchase . Should not be allowed to cart products if you cannot get.HappyhomegrownVersion: 3.11.0

Poor experience with the appI’ve downloaded it and deleted it several times on different iOS versions and I still cannot load the application. I love the site and it is easy to navigate however I miss the simplicity of the application. Hoping for an update from the developer soon!.ErossiVersion: 2.20.0

Where are the categories?!The new version is awful. You can’t search by category. You have to search the specific name, rather than browsing all the options for couches they have. It sucks. Please go back to the way it was..Kelcie18Version: 2.5.0

Looks nice but not as good as the last oneIt is harder to filter by category. I would like to see something drill down menus. Table, kitchen, size, extended etc..JaimehedgesVersion: 2.4.1

Can’t find anything unless you know the exact nameI just can’t browse and see all the options in one place for something like sofas.Covedweller2Version: 2.4.1

Not happyVery slow and says something is in stock but then I try to go to the checkout and it suddenly says unavailable. Really frustrating..GagalindsVersion: 2.2.0

BugsFull of bugs! I don’t understand why ikea has to build a new app an not just update the previous one!.SaboolixVersion: 1.14.1

Pathetic ShippingI ordered quite a few items including fragile kitchen items and heavy items like coffee table etc. They charged a hefty delivery fee for that. And shipped everything in a single box. And because of that all fragile items were squashed under the coffee table. Pretty much all kitchen items are damaged and unusable. But their policy says I have to report damage within 7 days. But I opened the box late due to work etc. And simply because of that I have to accept damaged products now. Way to go with such policies Ikea!! I have been ordering pretty much everything from there for so many years. Never again..SubhamRoyVersion: 3.66.1

Impossible to useThis app is very difficult to navigate and use. First off you have to search for any item that you want, you can’t filter the results by dimensions if you have a certain limit to work with. The filters that you do get are pretty much useless. You have an option to sort( relevance, prices and names alphabetically), by colour, price range and materials. Which most of the time is not helpful. So you have to scroll through EVERY. SINGLE. ITEM which is tiring. Honestly stick with the website, it’s better than the app.Trumpeterswan08Version: 3.14.1

Room resizing doesn’t workUseless without this feature.ToadPopeVersion: 5.1.0

Pony Express Logistics meets Scandinavian StyleDelivery options from 1 to 2 weeks and it’s $20? It’s very hard to imagine in today’s world needing 2 weeks and a bunch of money to deliver to your home. It’s painful that it takes filling your basket w $500+ of essentials only to find they want more money to actually get it to you. Even if you choose pick up it’s $5 and 10 days? If IKEA doesn’t want to do home delivery just say so, like Winners and Home Sense. Don’t tease me with shopping and then slap me in the face. I came for functional minimalism.I left with emotional damage and a shipping estimate from 2007..JAYZeee12345678Version: 5.0.1

Terrible AppHonestly, it’s easier and faster to just use the website to order for pickup. All the staff at our local store confirmed that the all was rubbish after one item was deleted unexpectedly from our order and another item somehow ended up doubled. Spent nearly an hour in Returns with some poor kid trying to figure out how to refund the second item we didn’t want. Deleted..Soror604Version: 5.0.1

KreativeSaved concept goes bad.Dv5095Version: 4.39.0

Can’t locate me!Before and after update the location in the app doesn’t work. It can’t search and find the store to be prepare for scanning the items. Two days ago everything was okay and I had a good shopping time but today !!.SNMirkVersion: 4.37.0

What is wrong?I keep tapping ‘View in 3D’ but it never works!.LoudSoundsVersion: 4.37.0

Cant add gift card to appGift card has 19 digits but app wallet only allows 16 digits..User58hhwwVersion: 4.34.1

Frequent updateYou know how much of a pain it is when every time you need to access and app and it’s telling you it needs to update. Sorry IKEA but you are not the centre of my world. Iget you software right in the first place so it does not need to be updated every few months..Snow frogVersion: 4.33.0

Horrible ProductI’m an 18 year-old university student in Nova Scotia and last year. I decided I was going to buy new furniture for my room so I didn’t have to worry about furniture of my own. I saved up and went to Ikea and purchased a $530 bed frame with a headboard and drawers underneath. In just a little over a year, the dowels slid out of the bedframe and it snapped completely. I contacted Ikea explained the situation, provided them with photos, and I was told that they would send it off for decision. I called back after hearing nothing two days later and was told I wasn’t going to be getting my money back. Speaking to a customer service rep on the phone. I asked if there was anything I could do as I don’t have a lot of money, especially in Canadian economy to keep buying furniture that’s supposed to last years. I spoke to him about my problems with the bed in the past year of the dowels squeaking and falling out and how it just snapped when I went to go sit on it. This representative was very great at helping me out and helped me take proper photos and explain in detail for an update on the file. I was then told I’d be contacted with a decision soon. Two days later I called back as I hadn’t heard anything and I was told there was no update. I called again two more days later and was still told there was no update and that I would be contacted the following day. After a week and a half of no updates from IKEA I called and was told that they had made a definite decision that I would not be getting my money back and that there was nothing they could do for me. As a university student with very little money, trying to get through university and save to afford the cost of living, to say, I was extremely frustrated that there was a “nothing they could do” is an understatement. How is anyone supposed to trust the product you sell if the product doesn’t last and when it doesn’t last they can’t get their money back or even an exchange for the frame. The whole process was very distant and I wasn’t contacted at all. I had to contact them despite being told otherwise. I haven’t been able to sleep in my own room and I’ve been trying to figure out an alternate solution given that the frame is still broken. Needless to say I’m leaving a review on anywhere I’m able to and going to any friends and family about the poor quality of Ikea products and even worst..Mr.Smith123Version: 4.32.0

Can’t Open App. Dec.10th. 2025Can’t open app. Error message says Something Went Wrong. Please Try Again but when retry same error message. Please fix or will need to delete app..Sa Sa MaVersion: 4.30.0

No apple wallet supportEmail with add to apple wallet does not work. In app has no feature to family card to apple wallet. Please fix.Aiden PotaVersion: 4.30.0

Buggy!From the emails, the IKEA card cannot be added to the wallet. That feature is also absent from the app, so the app needs to be installed. Issues with quantities with the shopping cart. Went back to using the browser on a laptop..IMTLVersion: 4.29.0

Scanning appThe app is not very slow, it’s impossible to uploads a room and it’s taking eternal time to upload, anyway no upload have be ready for the last 2 day.MisterFrazzVersion: 4.27.0

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