IKEA Home Smart 1 Customer Service

IKEA Home smart 1 Positive Reviews

A bit of a pain to setup, but works great after thatIt takes a while to setup and get everything to pair correctly (3-4 tries per item), but once everything is connected, it works well. Would like to see it add HomeKit compatibility, but that's not a deal-breaker for me. The setup does require a different controller for each set of lights you connect if you want to control them separately (one for living room, one for bedroom, etc). A previous reviewer mentioned that they couldn't pair their lights The to the gateway. I ran into this problem at first, but figured out that you have to connect the remote to the gateway first, before you can connect the lights. The setup wizard skipped that when I first tried to set it up but the Help section sent me in the right direction. I also had to reset the gateway before I could get the remote to successfully pair. Just keep trying. Hope this helps!.Keeper5689Version: 1.0.0

Easy and CheapIf you are looking for a way to do smart lights on the cheap, the IKEA solution is pretty amazing. It took me a little bit to figure out how to set it all up, but compared to actual IKEA furniture it was pretty much a breeze! The IKEA Smart Home app and lineup of products does pretty much all the stuff you’d expect, although I’d like to see a few things added: (1) I would love a sleep timer that will gradually dim or just shut off the lights after you activate it. Currently, you can only set up the app to turn the lights on/off at fixed times. (2) More full RBG bulbs! IKEA smart bulbs come in two types: adjustable white tones (think warm vs blue light) and fully adjustable color bulbs. The distinction isn’t always clear on the website or products. I would love some full color adjustable bulbs for some of the smaller sizes such as the GU10. I would also love a color adjustable LED smart strip!!! (3) Customizable UI for App: the IKEA App is very clean, but I would like if you could custom size aspects like the limit on the number of scenes you can put on your main dashboard. (4) iOS widget: would love to be able to control my lights right off the Home Screen vs. going into the app. Any or some of these improvements would elevate this to a 5 star product for me. If you’re on the fence about this product, I highly recommend you go for it!.B.ReviewerVersion: 1.20.0

Lose settings, A lot of opportunitesStill not a reliable system Gateway will NOT connect. Makes the whole system useless. Need a Fix!!!!! Major concept flaw is that timer toggle between on/off.... and that the light settings is lost from time to time, unknown when/what trigger the setting to reset. Some pain to set it up.... very limited information what it does or does not do .... The app can adjust the brightness and temperature of the lights. You can set some timers and you can use the app to turn on or off any bulbs. Neither can set like a sleep timer (tap on the small bulb icon} Feels overall very basic and dated A major flaw is the toggle switch on the remote... while you set timer on individual bulb the remote will turn on the other bulbs and turn off the bulb that was on by timer. It should be that the toggle should be able to get all bulb to the same state aka all on or all off ( now you have unpower the bulbs to get them in sync) We need version 3 now A m.B3nktVersion: 1.22.2

Good app, but needs an improvementI was an early adopter of IKEA Trådfri. I got the original smart bulb which has only white color. (Side note: The bulb has lasted 6 years and still won't die so I can replace it with the new bulb with color options. Too well made!) In the beginning, this app was so buggy and it was so hard to connect the app to Apple Home. Over time and many updates, now it's a very steady connection to Apple Home. The controls of the app and its layout are very simple. Nothing terrible and nothing amazing. Just practical and not artistic. However, it needs improvements to be made to the light alarm controls. First and foremost, I wish they put the light alarm controls in a very visible, prominent way. They put it as a tiny timer symbol in the left upper corner. It doesn't even have the word "Timers" or "Alarm", something to let one know what it's for! It's just this vaguely clock-looking symbol lurking in the very corner of the upper left. It's being treated like the red-headed stepchild. IKEA, are you ashamed of this function? You give SO MUCH space and visibility to the light brightness control, color control, and scenes control, but the timer/alarm control? Go stand in the corner! Along with the brightness control, that's the control I use the most, because I bought the smart bulb, gateway and remote control specifically to use it as a light alarm to wake me up every weekday morning. As a deaf person, this system is indispensable for helping me to wake up. I find it really strange that it is treated as though IKEA was ashamed of it and relegates it to a corner. Please give it the same treatment as the other settings. Also, please add an option in the alarm scheduling, for a "vacation mode". I sometimes forget to turn it off manually in the app when I'm on vacation, then I'm awakened by the light when I'm supposed up be able to sleep late because it's vacation. Very sad for me! Please let us input vacation dates so the alarm will be automatically hibernated during those days that are scheduled, until the date the vacation ends..AK2237Version: 1.21.1

Works but Very buggyIt is ridiculous homeSmart does not have Cloud Integration for remote access after several years on market or a means to provide port forwarding to be able to control Trådfri hub from app. Sonos integration is not polished and crashes a lot hence my only view is to use the Sonos app but the effort to create a Sonos integration is nice overall as it helps bring down the inflated price of Sonos. Would love a Connect device for existing stereo that did not cost $350 a pop. Lights since they are on Zigbee Light Standard are better to integrate with SmartThings/HomeAssistant or if lucky integrate with Hue app. HomeSmart needs a lot work from Ikeas software development team in my opinion to compete competitively with Hue. Also random issues with not able to connect to Hub from app although directly connected on same network. Many areas for improvement..ChiJeffAVersion: 1.11.1

Room for improvementThese lights are clearly marketed as a more affordable alternative to Phillips Hue. I’ve tried both and Hue has shortcomings of its own, not least of which is the lack of cooler tones and fewer lumens. I’m also ambivalent about both apps. I think Hue has some advantages but the widget and room schemes seem awkward. TRÅDFRI has this as well, but it feels incrementally better. The obvious areas for improvement for TRÅDFRI are HomeKit compatibility and more choices when selecting color temperatures. Once those features are added in, this will be a formidable product. I assume that since ikea is not a tech company first, they are not developing their tech products as quickly. It would be refreshing if their team was more receptive and proactive about putting these changes into action..The worlds gone madVersion: 1.1.3

Blind people are customers too so why can’t IKEA make this app accessible for them?All this company needs to do is follow Apple‘s guidelines when building a app and use their native tools instead of some clunky third-party shortcut to building an app with a non-Apple framework. The result of this app spore development is that high as a blind user can’t adjust my blinds can’t easily add them or see their status. Buttons are on labeled so I have no idea what buttons do and content overlays other content so as I move around the screen I’m hearing options that aren’t even visible on the screen because they’ve been hidden but the screen reader has not been told they been hidden.TeletedVersion: 1.18.1

Could be betterYes, setting up the app for your smart devices is a bit of a pain. The app is fairly simple, almost too simple, to use. It’s a little misleading to have my remote controls for my blinds, as well as the repeater, to show up in devices. Since they are listed, it would be nice if their firmware would eventually support Thread. I would rate the app higher if it was cross platform friendly. I set up everything up on my iPhone. I went to use the app on my iPad, only to find that I have to set up my iPad independently. Why can’t I just log in to my account, like every other smart home product I have. Thankfully the blinds show up in my HomeKit app..TigzolaVersion: 1.13.0

Solid StartThe app is very good at walking the user through the setup with the lights/remotes. The user defined moods are excellent ways to make your room look great! They are easy to set up and quick to use. However there is still work to be done with the timer features and improving grouping functionality. Widgets are not present which are quite important for a smart home app. Connecting to the hub when opening the app takes a few seconds, I expect it to be snappier. I also feel constricted by just 3 color temperatures, 5 would be very welcome. These are all things that I imagine IKEA is aware of, I am looking forward to the future versions of the app!!.Le-cerkVersion: 1.0.0

Way better security & privacy than Hue but still lights turn back on after power outageStrengths: IKEA ’s app and the SECURITY model it uses (to SECUREly communicate with the Tradfri hub with COAP TLS) while RESPECTing your data privacy (by NOT spying on you and NOT reporting your time-stamped usage data to its servers) deserves a LOT of praise and it’s very well engineered ‘under-the-hood’. This is all in complete contrast to how the Hue app and bridge setup works, and how it’s security model is STILL “trivial” to defeat with a MITM attack, since it still uses a self-signed security certificate for https. It also sends a ton of data back to its home servers on a regular basis, and this is bad. The biggest weakness for IKEA’s app and Tradfri setup is that there’s still no ability to configure the Tradfri lights to NOT automatically get turned back on in the middle of the night after a power outage (which Hue app does allow user to configure to prevent) PLEASE implement this feature in your app and Tradfri lights’ firmware!.Carver7Version: 1.11.2

Works well until latest updateLatest update adds more products but now the app asks you what you want to install every couple of times you open it and there is no exit option. Only thing you can do is shut down the app. Seems like sloppy but testing. It’s really come a long way in the last year too bad they still need to do some work..ILRich66Version: 1.10.1

Works well after you get it workingOverall it works well once you get it working. It may take a few times to get the lamps to connect. Once connected they are rock stable. The various remote connect without any issues like one expects. The white driver modules that have two light settings works well with its dumb light switch puck. Now the big issue is the smart gray driver modules. I have three of them and can not get a single one to connect. I see that other people also have the same issues with the smart driver. I hope that get it resolved soon. Online support does not mention troubleshooting any driver issues..ESP-LVVersion: 1.7.0

Update after Ikea responseAfter resetting the Tradfri to factory settings and starting over after calls with IKEA I finally got the app to work and connect with HomeKit. I had to reset tradfri twice and revert it to factory settings and reconnect 4 bulbs and remote both times. Frustrating experience and calls to ikea customer service were just telling me the same thing or to bring it back to ikea. ______________________ Latest update quit working with HomeKit. Tried resetting and won’t connect. After most recent update lights won’t even connect to Tradfri Ikea app at all. Do not buy and I do not recommend. Waste of money..KaceybabVersion: 1.5.3

MehIt started out good.. a pain to set up i use multiple bulbs, 2 for outside (garage) 1 in foyer, 1 in front room, 6 in chandelier, 2 in master, and 3 bulbs on the lanai ceiling fan...often the bulbs will need to be re-synced and just stop coming on and off and just stay on👀😳 I don’t think my gateway can handle it all... I like the convenience of using my smartphone to turn on and off but I have all lights on a timer i don’t know a lot of money to get so-so results. Fix this IKEA! Thanks 🙏🏽.Lmp4167Version: 1.8.0

Bulb turning on randomlyI have 3 bulbs and a remote. I travel frequently so I’ve enjoyed having bulbs throughout my home on various timers for well over a year now without issue. Lately one bulb has been turning itself on at random times. I turn it off with the remote or app and it turns back on a short while later. I’ve completely deleted the on off schedule for that specific bulb and it continues to turn itself on. I am not having any issues with the other bulbs and timer schedules in my home..Purpleskittles17Version: 1.11.0

Great purchaseWhen I first bought these bulbs it took me forever just for the bulbs to show up, but I noticed after the bulbs were connected, they automatically begin a software update. Once the update is finished for the remote and the bulbs, they pair easily and show up in HomeKit right away. I love these bulbs and I also recommend the Tradfri Disco app to get some cool effects..For_rioVersion: 1.9.0

Not working with Apple homeNow the device isn’t seeing my bulbs at all. Tried removing and it won’t add back. This is terrible. What is happening? Updates should not break functionality. I bought the ikea product because it advertises compatibility with Apple home. Recent update broke all connectivity, making automation useless. Still can use the ikea app but it doesn’t have the functionality I want.Stan4dStephVersion: 1.11.2

Ikea Home Smart app 😍What can you say about something that is in any possible way from A-Z the closest thing to be exactly like me, myself and I? I know it seems pointless having to mention the word... but just in case if there really is anyone out there wandering🤔, yes not really fully informed about the facts of life... it's PERFECT👌.BangsigamliVersion: 1.16.1

Great product at an affordable priceThe TRÅDFRI system is very good. The lights look nice, it is easy to set up, and the app is intuitively set up. The only thing that is missing for me to give it 5 stars is support for Google Home. Hope that is coming soon. Also, a smart tip for everyone - let the bulbs and remotes update before you write a review. A lot of the comments here are due to you running outdated software..MartifreVersion: 1.3.1

Never going backLove this app and the Ike’s line of smart products. I’ve slowly transitioned most light bulbs to Ikea and use this app to control them. My only request is for an update to the app with dark mode option. Otherwise I have only positive things to say about the app and products!.MiReview22Version: 1.16.1

Alright for price, room for improvementHad Wink System before. Changed to Ikea since I like Ikea and items are affordable. After using for 6 months: - major update/upgrade of app would be nice. - lights randomly turn on or off outside scheduled times. After manually correcting, schedule is picked up again. - when changing start time of lights turning on (due to change sunset times), time that is set to turn off lights automatically defaults to 1 hour later. Please fix that it remains as programmed. - include option to turn on/off lights based on sunset/sunrise time. Give option e.g. “30 min before sunset”. Wink did offer that option. In general: Wink app offers more options, runs more stable, works as programmed after power outage..Jeroen000Version: 1.11.1

NiceOverall a nice set of bulbs and motion sensors. I recently began a quest to automate my house to save electricity. Compared to Hue bulbs, the ikea alternatives are much cheaper and of similar high quality. The bulbs lose connection at times but 9/10 times they just work. I wish the developers of the app all the best and thank them for working hard to bring cheap automation to consumers..Ray4573Version: 1.7.0

Easy to use, but….App is easy to use. And to set up. It was a little buggy after the app upgrade. Needed to, First, completely uninstall the app, then unplug the hub, then plug the hub after 15 seconds, then reinstall the app. That seemed to do it after many attempts of troubleshooting..Justjack1107Version: 1.20.1

Gets the job done, stable with HomeKitKudos to IKEA for continuing to maintain this app and the Tradfri gateway. My setup is quite reliable with Apple HomeKit. It would be nice if the app was a bit more intuitive for grouping and managing devices, but I guess I need to get a Dirigera if I want the latest and greatest..RobmacfVersion: 1.26.2

Finicky, and no out-of-home support?The Trådfri system is a bit odd in how it works - rather than have the bridge talk to the bulbs, it seems it talks to the physical remotes which then talk to the bulbs. It took several tries to get things set up but eventually it worked. However, as soon as I leave my house, I can no longer use the app at all, as for whatever reason, the app doesn’t offer any remote access to my bridge. Fortunately, the HomeKit connection does work, but I see no reason why ikea hasn’t implemented out-of-home access to the bridge, the way my other smart home wifi devices have..Curtis E.Version: 1.10.1

Latest app update (edit)Thanks for fast response, app is working wonderfully!!!! All my speakers are found! Remotes are working great. Old response below Just updated the app to the latest, and for some reason none of my Sonos speakers are coming up, making my ikea volume dial thingy useless. Otherwise the app is reliable..GuiaryVersion: 1.15.1

Finally this app is stable and working wellWe have been using this system for a while, and it’s now working quite well. They seem to have sorted out the earlier issues. We use the ikea app to control our lights and blinds and to occasionally set up some timers. We appreciate that it only works with the app while your on your home wifi. It reduces the hacking potential. I gather not everyone sees it as a positive feature, but it also means that you can control your system even if your internet is down as it’s not using the cloud to control it, you only need your wifi to be operational..Ruralroads9Version: 1.22.2

Works well with HomeKitNo issues once we got it setup.Canadiankid9Version: 1.20.1

Good valueThe IKEA smart home system is a smart money decision, everything connects seamlessly and it is all extremely good value and high-quality..RoultonVersion: 1.19.2

More eventsI wish that I could program more than one event per day..Gail-carolVersion: 1.18.1

Potential is There…I used the software because it’s the only way to program the blinds and set them up. The software works, but it REALLY needs work. The software has potential to be very decent software. IKEA needs to spend time on this software, it’s not fully baked yet. I hope they clean this app up, as I want to buy more of IKEA’s automated blinds. FOLLOW-UP: Let me know if you want specific (repeatable) examples of problems with the app. Thank you for listening..NuPointNeilVersion: 1.18.1

The app works pretty goodI’d you have a link to show me just take me to the website don’t ask me to install yet another app on my phone. I don’t need the ikea store app to read an article..LeatherOtterVersion: 1.17.1

Connecting problemTechnology is wonderful，but the soft should get better with connecting many lights, it is easy have some bugs, then I have to reset again, then again, again.ZZ artVersion: 1.16.0

ADAPTIVE LIGHTINGGreat! App works great with Tradfri lights! Please please please add apples adaptive lighting feature within HomeKit!!!! It will make it so much more worth it!.AustinmoquinVersion: 1.12.1

Sunrise/Sunset TimerI suggested this feature a few weeks ago as I had this on an old BSR system back in the '80s Thanks for implementing Sunrise/Sunset timers-great feature that adds to the simplicity & security for our home..OCI100Version: 1.13.0

JWow.Saloni bhardwajVersion: 1.11.8

Fantastic at what it supports, which sadly is very little.Over six months now since I purchased the scene button that does not work as the app still does not support it..ThefakenetVersion: 1.11.7

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.29.1

IKEA Home smart 1 Negative Reviews

Super KlunkyIKEA is known for their ability to simplify unnecessary complexity. Unfortunately, in this regard, IKEA Home Smart is, so far, a step in the wrong direction. The major weakness in the IKEA home automation ecosystem is their super-klunky app. I started with a simple remote switch/outlet combo, which actually worked great as a standalone system. I was then able to register the remote switch with the central hub through the app. Not only was I then still not able to do any automation on the device, but now the switch had stopped working with the outlet! I tried to resync the switch with the outlet using their recommended procedure, but that didn't work either, so I will probably have to swap out another new remote switch/outlet until I can figure out what's going on with the first one. I also still have no clue how to set on/off times for the one device I've managed to register so far. I probably should have stayed within the Apple ecosystem, but I wanted to give IKEA a try, but so far no love. Deeply disappointing..AlbanacoVersion: 1.18.2

Timers RegressionSetup can be a bit flaky but makes sense once you understand the IKEA way. However, sometime in October 2020 the timer function in this app stopped changing the color/temp for all of my bulbs. They still come on, brighten, and go off as expected on schedule but they’re now stuck on whatever the most recent manual change to cool white, warm white, or warm glow. Calling the Home Smart support line under the "Help” option within the app lead me to a polite conversation with someone who knew less about the products than I did. When she realized that she wouldn’t be able to help me she tried to transfer me to the nearest store location—also unfamiliar with the app or products. This is a technical issue that requires technical support, not outsourced customer service. Edit: Another update, another regression. Still unable to find actual tech support.Aesh0AxeVersion: 1.24.1

Unable to pair gateway with remotesI'm having trouble setting up the Trådfri Gateway kit and the app is currently unusable for me. Everything worked for a couple days after my initial purchase and setup. However, sometime in the past few days the system became unresponsive and subsequent attempts to factory reset the gateway and reconfigure the network have not been successful. Specifically, when following the instructions to pair a remote with the gateway the app never displays the dialog that the new device has been found nor does the network LED on the gateway flash 4 times as described. The remotes and bulbs function as expected standalone, without using the gateway and app. Customer support and troubleshooting have been nearly non-existent. In-app (and App Store) support directs me to the general Ikea customer support page. The Trådfri support page FAQ does not describe this scenario and offers no resolution. Phone support did not have knowledge about this product and directed me to the retail store. The co-workers at the retail store were understanding but mentioned that the product is new and they don't have much experience with it and were unable to solve the issue and offered an exchange. I'm submitting this review in the hopes that *someone* with a technical background associated with the product and/or app can contact me to help troubleshoot..BionicTechnophobeVersion: 1.0.0

Stop giving blanket responsesIt’s disrespectful to your users. You clearly have issues with your app, and you’re not addressing any of them here, or anywhere. Please respond as human beings. It keeps loosing contact with HomeKit. The only way to reconnect is to reset the whole system and re-pair every unit one by one, twice. Once for TRÅDFRI and once for HomeKit. With 20 units it’s not fun the twentieth time around. If power fails, get ready to reset and start reconnecting, naming lamps and making groups. As a stand-alone app, it’s just not usable as a system with more than one room. Is there any plans on making anything close to HomeKit features natively? Like an on/off switch for leaving the house? Or scenes for all rooms at once? There is new hardware coming out, but no innovation with the app since it was released. What the heck is going on over there? Has IKEA left the software to bare minimum maintenance? Are there any plans at all?.Ylon22Version: 1.5.2

Wow, talk about terribleI didn’t know there could actually be software written this bad but this is horrible. First I haven’t been able to connect to my gateway for months. Tried resetting it without any luck. Next the interface is crap. The timer settings are stupid. You set one and it interferes with another. How about a simple linear timeline for each day and I can take blocks to select what I want the lights doing at each time. It’s dumb to set a wake up time but if I want the light to go back off as he sun comes up, oops that is an interference. Stupid. I’ve had this now since at least last August/ September and would happily return it all if I could. I was hoping they would be about 50 to 75% of the Philips but they are barely 1%. Absolutely worst automated lighting solution on the market. Cheap Chinese crap software is actually written far better than this..SouthtdiVersion: 1.3.1

ResponseIn response to the one I recieved- What exactly is the issue? Like I stated, every time there is an update, something looses connection; bulbs, remotes, sensors, stops communicating with HomeKit... Sometimes a restart fixes it, sometimes I need to re-pair the device. Maybe take more time with the updates to be sure they won't break whats already working. "Hej! We are sorry to read this. Updates should give you the feeling of improvement, but we understand that e.g. necessary gateway restarts after an update, things can happen. With the recent update we have introduced a hot fix for ongoing connectivity problems between app and gateway. While this has brought some relief to users, we understand that there is still some way to go. Would you like to share what exactly is not working anymore? /IKEA Home smart".Moses MokeVersion: 1.18.1

Issues with “Scenes”Hi- I have tried to get support via your tech support but they are clueless on how to get help with your app. So I am writing here in hopes to get some help. I have some scenes setup to play music on sonos speakers. I have discovered a bug. My first question is there a max number of speakers a Sean can support? One of my scenes will work for one day and then it won’t. If I delete and then setup again it works. I have tried different music stations to see if that is it but that’s not it. I’m not sure if it’s an issue with the shortcut button but my long press scene will not work after one day of being setup. I can go in the sonos app and it’s pairing the correct speakers together and adding the correct music but it won’t play. Can someone help me look into this?.MattpmplsVersion: 1.18.2

Completely stopped working.Worked great for a couple months with little issues. At some point, none of the bulbs were recognized on my phone (they still turn on manually but I can’t control them). Tried to reset my WiFi, no change. Decided to just disconnect and reconnect everything (gateway, remote, bulbs). Now nothing will connect/pair. Pressing the button for pairing on the remote does absolutely nothing. The gateway can’t be found by the app, despite everything being connected properly. I’ve already tried every hard reset option. I have no idea what to do at this point. Troubleshoot on the Ikea website is nonexistent. Every question concerning a problem is answered with setup instructions (e.g. Bulb not connecting? Connect using the remote!) I have never in my life been this frustrated with any piece of technology. It just does. not. work..YadoniyaVersion: 1.5.0

FEEDBACKThe app interface is outdated. If you have 10 devices that you want to control with this app you will need to scroll. Only devices fit per screen. Please this is just bad interface design. Creating a schedule is not that smart. There is no way in an easy way to set multiple daily schedules for each device. For example I have a fan and I want it to turn on 10 times per day. You will need to create 10 independent schedules, and if you have other devices that you want to schedule well that becomes a nightmare. It’s much easier to do it on a manual timer, so there is nothing smart about it. If you have small flat with few devices you will be fine, but if you want to do more complex automations the look for other solutions..User90909Version: 1.11.9

Okay, but future is dimThe app has been okay. Always clunky, a little hard to navigate for advanced settings, but basics were accessible and it was all excusable for the price of their hardware. But part of investing in a smart home ecosystem, whether IKEA or Phillips, or anyone else, is that you expect that as they add new hardware, you can pair it with your existing setup and manage it all under one app. Unfortunately IKEA decided to start from scratch and release a new app with their new smart hub, and didn’t include support for their old hardware. This makes it harder to have trust in the longevity of one’s investment into IKEAs smart home ecosystem if they sunset support for their old hardware immediately upon release of their new hardware..IzaacmpVersion: 1.20.1

Needs workI have to give one star because the app keeps crashing, takes forever for the app to start up, crashes, and forgets my gateway often. The app has a nice layout, but I suggest that a dimming/brightness slider with the three “mood” circle buttons right next to it for that specific bulb. From the current layout, I see how you want to separate the different groups of lights, but with 3 groups, you then have to scroll around to find a certain light. Use tabs, or the horizontal page switching things that are common in iOS apps, for easy switching between rooms or groups. Also, please add a widget for iOS so that I can turn off/on a light from the notification screen with a button..Brittanyirwin96Version: 1.1.3

App thinks nothing is set upStuck in a mode where I get asked what I want to add even though I’ve already added 2 blinds. Can’t get past it to actually control the blinds. Deleted the app and reinstalled and it’s still doing the same thing. Kind of ridiculous. UPDATE Finally the app was able to remember that we had set up blinds with it but sadly, we had already reset the blinds and got them working on my wife’s phone. Now we’re trying to pair new blinds and the remote will not pair to the app. We looked on the Ikea website and found NO SUPPORT PAGE FOR THE BLINDS. This is ridiculous. We see a page for the Gateway, the light bulbs, the lamp/speakers, the speakers and THAT’S IT. What is wrong with you guys? The software is buggy and you guys don’t even have a support/troubleshooting page?!?.Nerdy PeteVersion: 1.11.5

Buggy - IncompleteIt’s almost mind boggling the issues that both the app/software and hardware seems to have for IKEA based devices. I can’t even express the odd navigation behavior when killing the app and restarting it and immediately receiving a new device onboarding flow for setting up the blinds. Not being notified of updates while things are being linked and setup only to have things stall. This was a poor experience and poorly designed UX. The app is buggy and seems to have many state issues, and the hardware seems week in quality/signal/communication. Software should have been able to solve common IKEA issues, but it would seem their instructions made it into their app UX..TheGamingArtVersion: 1.11.3

Major QA issues. Major Instability like few apps I have used.Blinds and remote will not stay synced. They work when they feel like it. The app constantly loses connectivity and you have to constantly tell it that the blinds are there and in which group they belong. Sometimes it will stay for minutes other times for a few hours max, eventually when you go to open / close your blinds the app says oops nothing in that group and you have to start the process all over again. This is a daily occurrence. Also the hub doesn’t work on WiFi for internet. Only to communicate with the ikea devices. Very 1990s so get ready to move your router along with the hub or grab a long Ethernet cable..Alexander3020Version: 1.18.2

Significant connectivity issuesHave had the system for little less than a year, and I have to say does anyone internal actually work on improving g the software? I would say roughly 90% of the time I’ve owned it the gateway loses connection to the light sources and I have to do a manual reset on the back of the gateway. Very recently, the app has been updated such that it forces you to connect to a remote control. However, my remote control battery died and upon replacing the app STILL CANNOT find the remote somehow. Performing a reset of the remote control as instructed by the app yielded absolutely nothing. Guys, just pay some one to fix the software. The product is totally useless until you fix these mounting issues..Epic__MillerVersion: 1.7.0

Unreliable and just terribleExtremely buggy to setup, you have to pair each driver about 15 times and start over if the app can’t find one driver through the gateway. One day it says it can find my under cabinet kitchen lighting drivers; another day they are unreachable. When they finally show up, dimming only affects two of my lights and the other is unresponsive. Remote is always “updating” and later failing. This is a terrible system so far and seem to be far from built in a solid way. I stuck a Lutron switch on the lights in my kitchen when I gave up, of course that switch work flawlessly with HomeKit and their app. Saying that... it would be nice to be able to dim my kitchen and get my moneys worth. Support is non existent, and noone picks up the phone at IKEA. I’m certainly not standing 3 hrs in line for the store to only be confronted with a clueless teenager who can’t help either. IKEA, it is time to get it together, the storm on social media is real (your customer really had enough now)..StrugglebrotherVersion: 1.11.7

Shameful setup hasslesGreat IKEA smartblinds, but awful software! It took several days to get the hub to communicate with my router and my 3 ikea blinds linked to the hub. Followed the confusing directions to the T many times over and still success was hit and miss with SmartHome. After weeks of trying, I am still unangezogne get voice commands working on Google Nest and Alexa device. With Siri, commands to open and close blinds are occasionally ignored or performed erratically. IKEA must do better with their software and customers should hold off buying the blinds until the many bugs have been ironed out, else you my find yourself tearing your hair out. The only positive comment Ican offer is that the price of the blinds was reasonable..KosovarnyeVersion: 1.11.6

App refuses to recognize second blindsI bought 2 blinds and it only seems to be BARELY successful at syncing 1. The second one refuses to get recognized by the app sometimes the repeater doesn’t get recognized, the blinds always pair perfectly to the physical remote that never is an issue. I’ve tried resetting the gateway, resetting the remotes, resetting the repeaters. Resetting literally every single piece and running through the setup over and over again NEVER actually seeing it pair completely a single time. I spent 500 dollars on this cus it’s the cheapest way to make blinds work with Siri HomeKit but this ikea app is garbage please fix it i don’t want to have to return these blinds. Really disappointed with this whine experience..Maxskate2001Version: 1.11.5

Lots of issuesI’m not sure why the average rating for this app is so high. My experience, so far, has been sub par. I bought the IKEA smart blinds and used the app to connect with the gateway. I’ve had to completely remove the blinds twice now because they can’t be found or only one blind will be controlled through timers. Speaking of timers, the interface makes no sense for blinds. Why do I have to choose a time range for opening or closing instead of just a time? Also, I can’t connect the blinds to HomeKit. Maybe the functionality doesn’t yet exist? Pairing could also be a lot simpler if you ask me. So the app (for blinds at least) has potential but it’s not there yet..ArajulVersion: 1.11.1

Stopped working with latest updateI had the app working perfectly with my Fyrtur blinds for several months. It was linked to Alexa as well. After the last update of this app my Alexa routine stopped working that closed my blinds at sunset. The blinds disappeared from Alexa completely. They still show in the Home Smart app but are unresponsive. I have reinstalled the app and can not get it to work at all. When trying to resync with Alexa it just goes to an endless loop and never connects. Luckily the remote still works so I can control the blinds that way. Please fix this or I have wasted over $500 on this system. I pressed the “ask for help” button and called the 800 number and got a general help line and the poor girl had no idea what I was talking about. You need a dedicated number for IT problems. Recap: App does not control blinds (but they show up) Alexa will not connect at all and previous connection disappeared. No way to call for actual help. Wasted $500+ on this setup..Espo78Version: 1.11.3

TerribleMy review used to be 5 stars, until I moved. New house, everything worked but the bulbs were in different rooms. I removed he bulbs from the app, and wanted to pair them with a different steering wheel. I couldn’t pair them, and read about the light switch toggle 6 time trick to reset bulbs. Guess what? You can’t reset them. Look on the internet, tons of complaints. You can reset and pair the white bulbs, not the 3 tone bulbs. I took the bulbs back to ikea, and they did replace them. Hopefully they fix the issue before I move again. Don’t use these bulbs in a kids room where kids are likely to flick the light switch, this resetting the bulb and I can’t re-pair. Lame..FordracerguyVersion: 1.9.0

Save your time and your moneyNon existent customer support, seriously. Even the IKEA people at the store agree that support is non existent. That’s a problem. Constantly have to reconnect your devices. Sometimes they work, sometimes they don’t. Sometimes only some devices work, the next day the devices that worked the day before don’t and the ones that didn’t work now work. And then sometimes the devices are grayed out and you have to reset the remote and the hub and reinstall everything. Extremely frustrating. If only zero starts was possible..MdmitcheVersion: 1.15.1

Doesn't work, literally at all-RUN!!!!!!!!I've been trying for two days and I can't get a single thing connected to the hub. I've followed all of the instructions, reset each component multiple times and nothing works. You can’t even get into the app to check on the gateway firmware until you’ve connected a remote... which may be impossible until a firmware update has completed. Day three, got a dimmer connected and it managed to update the dimmer overnight. Before AND now after, still unable to pair a light to said remote. Unable to get both a remote and a dimmer connected to the gateway at the same time..RedcantelopeVersion: 1.3.0

HorribleIkeas smart suite is overpriced and horribly designed. The app is horrible and the fact the store doesn’t make it clear which smart items work together is ridiculous. You try to buy a light and $120 later you’re still missing some part of the system. I could have bought a cheap light for $10 that had the same features, instead it’s 5 different parts that are each overpriced. light: $10 hub: $40, gateway: $60, power cord: $10, remote: $10 They really nickel and dime you just to shoehorn you into a poorly designed app..Jayof9sVersion: 1.26.1

Basically functional, but should be betterI can set basic schedules and control my lights — as long as I’m on the same WiFi Network. It’s a little irksome how unreliable it is with 3rd party integrations like Alexa (mine just stopped working a week ago and none of the support solutions have worked yet). It would be really nice if remote support was built in to the app (even Kasa does this relatively well for their components), but as of now we’re at the mercy of half-baked integrations you just can’t rely on. Which is a shame, because I like IKEA, and I really wanted this to work much better than it does right now..Hohal72Version: 1.2.0

Terrible experienceEverything was fine in the beginning, but after few weeks I saw one bulb “no responding” however it controls fine via remote switch. And this issue growing and after about 6 months, only half of bulbs can be controlled via phone. Another big problem, you need remote switch for add bulbs to the app, that’s awfully. I completely disappointed about Ikea smart home solution and not recommend it to anyone. For now I looking for another Gateway for replacing this garbage..Pnp2000Version: 1.16.2

Crashes every time I hit timer iconI use the Alexa routines to control all my Ikea connected devices and from there, they are 100% reliable. Recently, my Fyrtur blinds have been closing an hour early for no apparent reason (certainly not how they're set-up in Alexa Routines). I tried checking the Ikea Home Smart app, to see if there was a timer mis-set there, but the app crashes immediately upon touching the timer icon. So, I have no idea why the blinds have developed a mind of their own, because the app is unstable. Is this a known bug???.Darex21Version: 1.11.2

Constantly looses HomeKit connectionThe whole setup worked fine for a few months but since late December the bulbs show up as “no response” in the HomeKit app. The remote control works fine and the gateway shows as connected. Not sure what to do now as I have had to reboot the gateway at least twice a day to be able to use HomeKit. So far the previous reviews were accurate and I should spent a bit more on Philips Hue instead..Morrissey AdvocateVersion: 1.8.0

Forced to use an input deviseI purchased a bridge, a color light and a white light to see how good Ikea lights are... i can’t do nothing with those since the Ikea app request to pair at least one input device prior to control the light with the Ikea app. I don’t want input device, i use HomeKit for all my need..... bad bad bad..Lord AttilasVersion: 1.8.0

Can’t control light away from homeWhat is the point of wifi gateway if can’t control the light away from home via internet?._tommytexterVersion: 1.5.3

DO NOT BUY IKEA SMART PRODUCTS!!!!They are garbage quality and an immense amount of work to get setup and configured. The app is garbage too. I can no longer control any of my smart blinds through the app and the automations have stopped working. Yet, I'm still able to control the blinds with the remotes. Makes no sense. Anyway, total garbage, do not buy, and good luck getting support..Jayhoo2020Version: 1.28.2

App won’t openLiterally can’t control the lights in my home because the app won’t open.Schhh123Version: 1.26.2

Buggy andToo many bugs.Hamed007Version: 1.26.2

ScenesScenes stopped working :( stuck on loading g scenes.DevsuseurproductsffsVersion: 1.26.2

Absolute JunkWhoever developed this app should be lead out to pasture. Finicky doesn’t even come close to describing the mind numbing stupidity of having to set up this app..WetCoastOneVersion: 1.26.1

Not so smart homeWhy does an app to remotely manage a smart home disable itself once you leave your home. This used to work just fine. What was the reason to break this functionality. I am removing all traddfri devices and replacing them with something that is not so stupid..😀👍!!Version: 1.24.1

Never very stable, no longer working on iOS17I love the Ikea system and it usually works ok with Homekit. Been stable for a couple of years actually. But lately I started having issues again with some lights disappearing from Hoekit. But that seemed to resolve itself. But now, with iOS 17, my bridge simply stopped being available and I can no longer add lights at all to a remote. Related to iOS 17? Not sure, but getting support is not easy with Ikea, so I'm writing here as they seem to respond sometimes..Gustave421Version: 1.24.1

Very picky and strangeEverything makes these Ikea automation devices need resetting. If power. Network. Etc. goes off 6 times off and on and 4 presses on the back and ya put your left foot in and shake it all about. What if the hokee pokee is what it is all about???.MIKE996453Version: 1.24.0

Everything Wiped… WTHI avoid using this app because it’s junk. I use the Home app from Apple to do all the work I need. Worked fine until today when Ikea decided to wipe every single device (42 of them) and made me start over all the way back to the hub. Who has 6 hours to reprogram everything from scratch???? Time to throw this entire line of garbage out..Disappointed!!..Version: 1.23.0

Very frustratingThe app is, OK, there’s a lot of aspects to it that just aren’t really well thought out, a lot of “oops, let’s shim that in” instead of customizing the interface to the specific device. The system as a whole is unbelievably frustrating, can rarely sync / pair stuff correctly in one go..Arthur5005Version: 1.22.2

“Geographic restriction” with AlexaThis used to work fine with Alexa but after a reset it claims there’s a geographic restriction on the connection. Seriously, why is there a geographic restriction on light bulbs. Avoid this and buy bulbs that are not so restricted..Nario GVersion: 1.22.1

They forgot about this appCouldn’t connect to Gateway using iOS 16 for days. Suddenly started working after I used an iPad that had iOS 15 on. Then iOS 16 connected. Unplugged reset the router multiple times before returning to the iPad. This thing is trash for iOS 16..DragondawVersion: 1.21.0

Unreliable garbageFor the past five years, I’ve wished and wished that tradfri would work as advertised. No more, I’m giving up and switching to Philips Hue. Good riddance, IKEA..User173983Version: 1.19.1

Horrible appSpend a fortune on the automatic blinds and the app makes them useless. Slow, laggy, disconnects daily, get stuck and pushes blinds past their breaking point flipping them inside out. Wanted it to wake up to sunlight. Bought the blinds and bridge and the blinds never open in the morning. Says can’t connect. Terrible. With the money Ikea makes, pay a dev team the right money to make a decent app..R0ssr0ss83Version: 1.19.0

Rarely ever worksBought over a year ago, always needs to be updated and seldom functions properly..They make you add a nicknameVersion: 1.18.2

Stops working every weekHome smart not smart.Meliemelo2Version: 1.18.1

Hope you’re patient!!!This kinda works and kinda doesnt. Einstein said the defintion of stupdity is trying the same thing over and over and expecting different results. Well, let me tell you one thing, that is the only way to pair something to this device. 11th time’s the charm… then it joins a group you didnt mean it to be added to and well…. Good luck….Maksim9007Version: 1.17.2

Suggestion to make it betterHi I would make the system be able to work even if the network is down. This mean a little memory to store the last configuration. Tk, Js.Trippeux de voyageVersion: 1.16.2

ChrisWhy does this have to be so tedious? It’s annoying. Simplify the instructions.TorkamataVersion: 1.16.0

New update (June 30, 2021) messed up my home settingsThis new update has lost connect to two of my devices, and thinks that my IKEA multi colour light bulb is a different brand. This seems to happen every couple of updates. Ready to ditch it completely!.Mishi8Version: 1.15.2

Version 1.15 broke Speakers connectivityTwo iPhone devices with IKEA Smart Home app. One iPhone says Cannot Connect to Speakers after updating the app to 1.15. The other works fine, still on previous version. Then it gets the prompt to update and now it says Cannot Connect to Speakers too..GorbinestroVersion: 1.15.0

Scenes crashes my appEver since the latest upgrade, my app will not stay open. It will be visible until the Scenes load and then closes down. I’ve reset it, deleted the app, reinstalled the app, reset to factory settings. Same thing. Please create a functional app! I really like these products. They work great and are in a good price range. And I have a whole house of product. But I will switch to something else if you cannot create a reliable app. Come one! What are you thinking? Fix this please..Zedski829Version: 1.13.0

Nb de stores limitésJ’ai 3 stores dans la salle à manger et 4 dans mon salon. L’application ne permet pas de mettre plus de 2 équipements par pièce. Y-a-t’il une solution ?.PegzboVersion: 1.13.0

Recent updates ruined the product“Rise and Shine” turns the lamp on, but doesn’t change the colour of the light. Choosing a scene in the app doesn’t activate the one I chose, but instead activates some other random scene. At this point, I’m considering switching to Philips Hue because I can’t trust IKEA to release a functional app..FlyingcroissantVersion: 1.13.0

FrustratingConstant connection issues. Worked great until recent update. No longer connects or recognizes Alexa which is beyond frustrating since I now have 15 bulbs that no longer work..Dreski77Version: 1.12.1

Have to reset everything after no powerI’ve lost power in my unit for a few hours and now the entire home smart network is not reachable. :/ I started resetting the bulbs and all, but they won’t reconnect, even after I removed them and tried to add back. Why do I have to go through this? Why wouldn’t you think of your consumers first and create a nice user experience with your products? I’ve lost so much time and no luck still. Will be returning what I can return at this point. What a waste of my time :/.ChionuraVersion: 1.12.1

Crashes when I select the lightsHave had tradfri for less than a week and the lights stopped responding. Neither remote nor app did anything. Opened the app and the lights are unreachable even though they're less than 20 feet from the hub. When I tried to reach the lights through settings the app would instantly close when I selected the lights. After turning them off and on again multiple times they're now reachable again. Hopefully for good, but who knows. And the app doesn't crash now that they're reachable. Update. Now the bulbs are lighting up in different colors in the morning. They're both correctly colored in the morning setting..KarenWallingtonVersion: 1.12.0

Can't connect to Gateway since latest updateMy app won't connect to the gateway since the most recent update - is this a known issue? I have an older system and bridge but it worked perfectly until now..NotsirjohnVersion: 1.12.0

Why do devices need to be added to switchesSeems like poor design to not to be able to simply add a light bulb. Hub would be much more useful if it could control other manufacturers bulbs etc. Disappointing..Nah8Version: 1.12.0

Piece sh t softwareTrying to set it up for 10 months now. No support, no clear instructions. “ All 3 lights are on and it’s still doesn’t connect? You’re sh t out of luck”.TitimajVersion: 1.11.9

App can’t pair with anything if it’s life depended on itMy lights and remote are working fine, but the app pairing is utter garbage. I can get the switch paired to the gateway and to lights but it never registers on the app. Waste of my time and money. I’ve tried everything on support pages as well. If there’s no fix soon I’m returning and switching to Phillips Hue.GuyfromoakvilleVersion: 1.11.8

Save your moneyMany connection issues. Frustrating to set up. You get what you pay for I suppose..AgustBVersion: 1.11.7

No response in HomeKit happens randomly for no reasonThe tradfri concept is nice but the actual devices are very flaky. All my other lights haven’t failed once (from Sylvania) and my smart dimmer hasn’t failed once either from but the Ikea bulbs go MIA every now and then as a group for no reason. I then have to reset them individually. Add them back to the app using the irksome process with the remote until the next time. It’s very frustrating.MsgeekVersion: 1.11.7

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