快连VPN Customer Service

快连VPN Positive Reviews

If you’re in China/Planning to go to China, readThis is your best option for a VPN. You can stop looking, because not only is it the cheapest VPN out there, it might also be the fastest. My experience with this app has been great, and so has my family’s. After many months of searching for a reliable VPN, I stumbled across this one in an advertisement, and immediately downloaded it. I was desperate, because the struggle of finding a good VPN for Chinese users is so hard. I tried the 1 hour free, and it immediately felt like I wasn’t even in China anymore. My previous VPN had everything working so unbelievably SLOW, but this one just tops all VPNs. By the way, this is my personal opinion, I am not a bot or the company!!! ❤️❤️❤️❤️.YsossbdowjdiabskbfoqfnkssnbdVersion: 2.7.11

Got banned. Beware of the new AI System.Don’t get me wrong, the service was awesome. But today I just got banned from the service for no reasons, all because of some AI system that has come online recently. The systems detects “abnormal operations” and suspends so-called suspicious devices indefinitely. Once you get banned you lose all your remaining days of service, you cannot purchase any plans, you cannot logout your devices, and you cannot delete your account to start over. I contacted support and they told me it was a third-party block (what?) so they couldn’t figure out what the problem was unless I send them a list of apps and websites I visited so that they could file complaints. It was too much for me so I just asked for a refund. If you are new to this app or still have an active account, please beware of this change. I don’t think I’m gonna return to this app in a while, I mean I literally can’t even if I want to. But even if my account recovers I’m probably not gonna use it since I don’t want to use a service which could get me abruptly banned for no reasons. Anyway, it’s been a good few months of experience until now, cheers..Hugo!@#$%Version: 2.7.11

Great but needs landscape on iPadI have been using your VPN app for quite some time now and I must say, it's one of the best VPNs out there. The app runs smoothly and the speed is impressive. However, I have been waiting for over a month now for the iPad version to support landscape mode, but unfortunately, it still doesn't. As an iPad user, it can be inconvenient to use the app in portrait mode, especially when I'm multitasking. I hope the developers can release an update soon that includes support for landscape mode on iPads. Thank you for your hard work and I look forward to seeing this feature added soon..TianChuVersion: 2.7.9

Best vpn for China and cheapestTried different ones that are free even nordvpn which I payed for for 50$ a year wasn’t working,thankfully got a refund. Some worked but lasted for maybe 1 week maxed. There’s one on the AppStore that is in Chinese that did worked but payments were in alipay or some other Chinese payment so apple payments wouldn’t work. I came across this had a free trial worked because their vpn was in hongkong which is great. Saw their subscription was very cheap, honestly the best value there is. Hopefully the firewall doesn’t ban this in the future. I would definitely use this next time I go to China for sure. 5star :))).ShhdkdkxhzhskggVersion: 2.7.14

Best VPN for China hands down!Having traveled to China multiple times, I was beyond frustrated last year with Nord VPN and VPN Express, both of which claim to work perfectly in China, and both of which failed miserably. This year we heard that Let's VPN worked very well. I was highly skeptical, but the cost was cheap enough I figured I'd give it a try. I couldn't be more pleased with the service! No issues connecting, and it really does speed up web pages. Admittedly I paid for platinum service, but still only $9 per month. Totally worth it!.Andreliscious16Version: 2.7.13

Yo help me i cant use my accountI download game while i am using VPN ，now i cant use my account，basically banned。i using this app for like 3 years，i didnt mean to.i just watch steam with my vpn opened and download game 。 i ask customer service，he said he cant do anything 。how can i get my account back？.SlimandeVersion: 2.9.0

Need to be able to pay with Apple accountI am in China. I have an Alipay account but it won’t let me use it to pay. I somehow got it to work where I paid through my Apple account, but trying to renew- again, it won’t let me pay with my Apple account. If you can get it to download, it was the best VPN I have used on my phone while in China. Just disappointed that it isn’t easier to pay for the service..Amarna96Version: 2.7.5

From an Iranian personThe vpn is extremely fast and it works well when you have the free time to use it. but Iranian people can’t pay to continue using it, we don’t have the ability to use ApplePay or any international payment services. i wish you could do something about it and help us to have access to the world..Mahya07Version: 2.7.3

How to pay thru Apple?I am not interested in using Alipay or anything that is written in Chinese. I paid for my 1st. 3 months with Apple. Where are the options to pay? Great app, but like all VPNs the cost cutting ruins the experience somehow. I want to use the verified app thru Apple and consider it worth the minimal extra cost..MatttopVersion: 2.7.2

Works greatI work in China a few months each year and it’s always a problem. I’ve used them all. Astrill works great but very expensive. This works well if not the best. I don’t know why. But it works. Thank you for restoring my connection to the world.TblugeVersion: 2.7.14

BEST VPN IN ChinaI had pay for few VPN like N*** VPN , M*f* vpn , but this all are ducking stupid when I switch on it make my data internet been blocked, I would really love to keep this vpn because it’s stay high speed anytime ,unlike the others vpn that I pay 100 dollar with snail speed.KelvinC5Version: 2.7.13

On 4th VPN in 7 days.This VPN is used by locals in countries that black out our favorite media. You’ve tried the rest? Cancel them & use the best. Seriously I’ve now added every device for every family member to this VPN..Breakthough bamboo curtainVersion: 2.7.12

More devices support plsWhen u will add more devices support? It’s so inconvenience, even it’s okay for u to raise the price it’s fine, I would like to pay more to get multiple devices supported, now it’s only two, come on, it’s not fair to pay more to get another account….David spearsVersion: 2.7.14

Recommend with zero reservationsThis has been the most reliable and fastest VPN that I have used during my stay in China. I don’t know how they do it, but I am sure glad that this app exists.AshhhkatVersion: 2.8.2

Not bad.Idk if this is my wrong feelings after my other VPN is been dead for days. But this is super smooth! I will give it a longer time to try out to see if this work the best for me..J-Jun is mineVersion: 2.6.11

Fast and qualityIt’s extremely fast and has a good connection everywhere we went👍.Collecter56Version: 2.7.9

Reliable connection, expecting Mac versionThe connection is reliable so far, will keep observing for a while. However, it seems it is not compatible with Mac. Hope someone’s working on it..DT-EzioVersion: 2.7.11

It really does always connectThank you to this company for developing a reliable VPN! Works really well, all the time. Best one I have ever used, and I have been using VPNs for a long time..JkcdkdscfjVersion: 2.6.10

Stable and fastThe VPN is quite stable without some minor auto disconnection sometimes. It is fast enough. But one account can only be used in two devices, I hope they could let users to add more devices..Imrancd2Version: 2.5.1

Best vpn I ever used,but it will be the best of best if support 3 or 4 deviceMy phone iPad pc are sharing one account, hope they can update so I can stay login on all device. 😁.Net surfacingVersion: 2.6.4

Need Discord and reddit refreshing supportA nice vpn tool but has problems with Discord and reddit loading pictures and refreshing messages after January update. Please fix it..YyyyycccccccccccVersion: 2.7.2

QuestionI’m one of your customers, I’m living in Iran, I’m paid for services, so when you gonna solve this problem?.AtashIRVersion: 2.7.16

Make some suggestions.It is hoped that one account can support four devices..ChovyzzzzzzzVersion: 2.8.2

When will more than two devices be supported?When will more than two devices be supported?.SssuropenVersion: 2.8.0

个vvvvvvv个拿出g you have an amazing morning with my family in my family room for my parents and family room are good to come from here but the other is good news for me too if it doesn't make sense for us not mind about that for the last two days of work is the only one on one side and.吹吹风个菜Version: 2.8.3

Not working anymore from iranHello ty for the vpn first of all I use this vpn 1 time and it was working and it was really good but when I did turn off the vpn it’s send me you are expired and I can’t use it anymore pls help my to fix it.Hooman1883Version: 2.7.7

Perfect but :(It’s perfect vpn connected without any problems, but please make 1 free server with tons of reklam please 🙏:)..DR-SIYAMEROVersion: 2.7.1

Good simple affordable VPNPlease add more devices available under one account and bitcoin payment option on your site. Thanks.HamidrezabakhtjouVersion: 2.7.2

Not bad but space to improveWorks pretty good, but can we get it works on landscape mode for iPad? It’s 2021, let’s not have these kind of problems plz..ErosvvniuVersion: 2.4.5

牛逼太好用了.Judgev5Version: 2.7.9

Could be good but it’s amateur & 2 dev limit sucksPros: works in China very well Not expensive Cons: 1) you can’t sign in on more than 2 devices. II don’t mean you can’t *use* it on more than 2 at the same time, but you can’t even sign in to your account on a third or fourth device - so you have to manually remove one device to use another. Never seen that before and it’s annoying 2) Irritating little pop ups all the time about “special prizes” and “inviting friends” etc 3) interface is not great: seems more college student project level vs professional. 4) they have a “full speed” vs “full security” selector bar … really ? Does that mean when I’m using “full speed” with the vpn it’s not fully secure? That’s not very confidence inspiring I’d go with Astrill if you want a great vpn that works very well in China also.FitfuldodgerVersion: 2.7.16

Works in China 100%!Nothing more to say than this app does work in China! 5 stars! Will use again next time I’m here!.ZachnkateVersion: 2.9.0

Stable and fastI tested almoat 10 VPN Apps. I ended up decided to use this. I used for one month. No problem at all. Worth to trust..Alicebaby123Version: 2.8.3

🤩神奇的 VPN 客户服务也很棒，非常及时。我推荐这款 VPN，它的创建者和员工都很棒～干得漂亮！🥰.IicocobutterkissVersion: 2.8.2

最新一次更新之后就用不了了如题，点开启就闪了一下倒计时然后就没动静了，怎么切换模式和地区都没反应。昨天还能用的更新了一下最新版本就这样了，好急啊_(´ཀ`」 ∠)。没有VPN完全没办法工作了.Junkey阿全Version: 2.8.2

好用加速器不错的梯子 好用不贵 方便快捷.HONGDAYUVersion: 2.7.16

GoodVery stable and smooth. It would be greatly appreciated if you can add PayPal..CocccoiVersion: 2.7.16

好用但是被禁止使用了以前回国后都是在用快连VPN 但是今天突然告诉我有异常无法使用，我明天还有网课也只能慌忙去寻找替代软件….Suzukazeaoba12Version: 2.7.16

请问能支持苹果内部付费吗？作为归国留学党，海外visa银行卡付费全都要国外号码验证，电话卡用都用不了，请问能弄个app store内付功能吗？.涂作栋Version: 2.7.14

这vpn就对了呀可以看youtube了 舒服.FcjjiukbcsrgcuuvbuVersion: 2.7.14

太好了牛逼 太好用了 救了命了.JsjsndhsjVersion: 2.7.14

Great connectionVery nice experience, works smoothly; opening website without trouble.DhsuebbdiianbdifVersion: 2.7.13

Surfing is so smooth!!!Great product and very affordable price! Gonna recommend to everyone!.BetterwithvpnVersion: 2.7.13

好用要是能 连三个设备就好了.CuibiyunVersion: 2.7.12

已经叫朋友帮忙付款付费使用三天了，无论下载、刷facebook、youtobe等外网速度都非常快且稳定.Zyjawl520Version: 2.7.11

可以用好用.CuolllaVersion: 2.7.11

Always connect, but doesn’t stay connectedSpeed is good, but the connect is rather weak during parts of the day and can’t stay connected.Shawn xxxxxxxxxVersion: 2.7.11

Works in ChinaThis vpn is cheap compared to ExpressVPN and it work in China. I love this vpn so much.DumplingsuckerVersion: 2.7.11

Really good but why do we need to pay for time?Eee.Royale timeVersion: 2.7.11

Wow….What is this? I can Netflix in China without lag?!?! I don’t know how long this dream can last but this is legit! Recommended! Yes y’all read me! This works in China!.Zhangjiesen1126Version: 2.7.9

2023年6月为止可用联通手机网络跟中国电信网络都可以翻墙，速度可以.Leo@AJVersion: 2.7.11

GoodIt’s the fast vpn what i used.Wil2763Version: 2.7.9

PerfectAmazing!!.AllAboutMarvelVersion: 2.7.7

Good很好.FauatenVersion: 2.7.5

非常简洁好用！这个软件非常直接，不搞花里胡哨的东西。一键vpn速度快且稳定。相比nord便宜许多，且支付plan多样很能方便不同人需求.SebsinthehouseVersion: 2.7.5

可以翻竟然比Nord好用.NhyyVersion: 2.7.0

LaggyOkay but sometimes it kicks me out and I have to reconnect. It is always so annoying!!😡🤬.很好不错 推荐别人Version: 2.7.3

Pros and consIt pretty awesome overall, you could get a 3 days free trial before you pay. But it could’ve been better if you could let 3 or 4 users to use this VPN all at once..Tint79Version: 2.6.8

Best VPN everIt’s so fast and stable with reasonable price. That’s what I like!.Leo66668888Version: 2.6.2

Amazing so good plus very cheapS.Chris6luVersion: 2.7.16

能再支持一個設備就好了一個帳號支持三個設備或許會更適合留學生普遍的學習設備：手機、ipad、電腦.PknijbpknVersion: 2.5.1

现在能配置了IOS16.5.大 陸 北 方 網 友Version: 2.7.11

速度真的很快，美中不足的是用Netflix会被识别出来快连速度真的超级快了(相比与我之前用的vpn速度已经超级快了)，但是不知道为什么用Netflix连接网络的时候会被识别出来导致我看不了连接的这个地区的独占电影电视剧，能看的只有n标的XD（好奇怪Disney+都不会被识别出来）.TequilaCalypsoVersion: 2.6.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.9.1

快连VPN Negative Reviews

I cannot connectMy friend introduced me this app and I tasted its 1hour free and it worked amazing! I bought 1 year subscription of this app. But after only 3 months, suddenly it started to decrease the speed till I nearly cannot connect or if I can, it doesn’t work. Im am so sad because of their behaviour. If you as a company produce a product you should be obligated and maintain its quality. Your costumers have trusted you. You should not ruin their trust. I really really regret full for spent the money & buy this app …. Its like a huge white elephant !!!! I sorry for ME , for MYself because I bought this really really useless app …. I highly recommend don’t purchase this app ..LiliyannnnnVersion: 2.8.0

I’d chose 0 star if I couldWorst ever support I’ve seen. I waited hours for support to reply about refund, after hours they finally replied. and I was a few minutes late to reply their message then conversation gets terminated. The next day I tried again foe refund, now they are doing math about how many hours I have delayed plus handling fee and App Store fee yadiyada, I don’t come for math class. So end up refunded a tiny portion even though I only used service for 2 hours. Never recommend the service, they don’t know what means services. Choose express vpn as more reliable and accountable provider. Trust me you don’t want to try this one..Jerry Li 1985Version: 2.7.11

Usage limitUsed it just for one week ( I paid for the 30 days plan), then it expired.. I contacted the support and they said that I got banned from using the vpn because my computer's wifi adapter is a bit faster than their expectations.. I told the support I would open a new account and not use my computer again and I couldn't even log out of the banned account.. the support couldn't fix the problem so they literally said "you can't use our vpn, you can't log out of the old account, you can't make a new account on your devices!".VCapey02Version: 2.7.16

MONITORED network traffic and bansApparently they now have an AI powered system that can monitor your network traffic and have the right to ban your service. And even worse that they claim it is a service provided by a unknown third party company, and they have no control over this system or any bans that issued by the system. Which sounds very concerning and suspicious to me. They also have the worst customer service I have ever seem. Be prepare to get ghosted during the middle of your support or asking you to solve your own problem. I am expecting to see their useless developer reply soon..Richard#7896Version: 2.7.14

It doesn’t work after 2 monthsI bought it due to my friend suggestion. I tried its 1 hour free testing and it worked very well and with high speed. I bought 1year subscription and provide it to platinum version. But unfortunately this app doesn’t work after 2 and a half months. Even if I can connect to auto region it doesn’t work and its speed likes snail. I don’t suggest it anymore to anyone. They don't even try to solve my problem. I can’t imagine some company do it to their costumers. I trust them but they answer me like this!!!!.PnmehradVersion: 2.7.5

Works great until they block youThe service worked smoothly and was inexpensive. However, after 2 months of use, my account was deactivated for no reason(I was using just as usual). I couldn’t logout or delete the account, the customer service said my device can no longer use their service. Really frustrating stuff, use it for shorter periods of stay. Avoid it if you want a long term stable vpn..真的是，起个名真费劲呵呵Version: 2.7.13

Fraud AppIt says give you 15 to 35 days for free if you subscribe 3 months plan. And it does not support in app purchases, it jumps to safari to open the payment page, once you finished the payment, there’s only 3 months, no additional 15 to 35 days they promised. And they told you that you did not use the device to make the payment. Tell me, I seeing it on my iPad, why I don’t use iPad to make payment instead of to use Mac? To show you that I have MacBook? What’s the logic?.MtAquaVersion: 2.7.7

Hate their customer service and not high speed at allYes it can connect to website I wanted to connected to but I don’t see the high speed it is talking about. It take a long time to load the page. Every time you click and jump to a new page you have to wait for a long time. IT IS NOT SUFFICIENT. I AM A PLATINUM MEMBER AND STILL LAGGING. I also don’t like to customer service, the answer given by the customer service doesn’t answer my question..Chen572283Version: 2.7.7

This works in China?I heard that this vpn worked in china so I got it. Well it works for about 2 minutes per session. Then it says its connected but kicks me from any wifi im connected to so theres no internet. Afterward, I have to manually go. Back into the app, disconnect, and reconnect and itll work for another 2 minutes. Gotta redo all that again. Change your motto to “vpn that always connects for 2 min”.MorpoidVersion: 2.7.11

Waiting for helpHi, I am still waiting for help on my account and there hasn’t been a response. I bought the platinum plan for 12 months and it’s not working. I want to switch to a different account but it says “ Your operation is too frequent and cannot be completed temporarily, please try again tomorrow.”.ShdodjjcVersion: 2.7.9

Got banned randomly and cannot use the app ever again.Only thing I use was google chrome and suddenly one day I cannot connect to the vpn anymore. Had a message with Kevin from Kuailian customer support and they told me quote "You can no longer use our software, you can't undo it, you understand?" There are no second chances, period..GroaningbigfootVersion: 2.7.11

Not work since the second day after payingI bought the one week plan, the first day it worked very well, but the second day (today) it’s not working at all. I asked about it on the online chat, they just told me the vpn will be back in 1 hour. Now it has been 3 hours and I still couldn’t use it..AmyAmyyyyVersion: 2.7.5

Connection problemHello, this program is not working, I already wrote that after the new update, I have a problem connecting to the network, although this program is completely paid, but it does not provide good services, I really regret the amount I paid for this program..Mahan jebelliVersion: 2.7.5

Beware of “AI System” before subscriptionOne day out of no where the app blocks you resetting your subscription time to 0. After you contact them they use the “AI system” excuse for a slow refund. They won’t fix the issue and will block you from logging out blacklisting devices you have linked. Worst experience for a VPN..VvmjfieVersion: 2.7.15

Expensive and difficult to use ."This app is simply terrible! It connects, but restricts usage to only 2 devices. I've used many apps that allow up to 6 devices. The customer service suggested applying for an additional account and purchasing again. It's just ridiculous. One-star review!".13suichuzhongshengVersion: 2.7.11

FruadGuys… they taken my money and didn’t give any subscription. I payed for one year. And they didn’t give me subscription and didn’t refund my money. Please please don’t subscribe this App. Why apple doing this. Why you are just allowing this type of app. Really really bad experience. Please guys never install this VPN. Just report this.Dr 1998Version: 2.7.13

I can’t log inI have already 1 year subscription. But for no reason I could not connect the vpn. After calling online support one guy told me reinstall the app. Since I reinstall it I can’t log in and use my days that has left! I can’t even tell them on online support. The error says SOMETHING WENT WRONG! What shall I do?!.Hi-I am bbbVersion: 2.8.1

Buyer Beware of AI BanningHad great experiences with this app for a few years until recently where they claim their new AI system flagged and banned my account. If the system flags you, your hardware ID is basically banned from using it forever. Would not recommend this app anymore..EthanGYTVersion: 2.7.11

Why is there an annoying pop up ad?Maybe I’m ranting for no reason, but this app, before the most recent update, worked seamlessly. Now, there’s a pop up every time I open the app to connect that tells me to add a friend for a discount. I hope they get rid of this in the next update..FraintrainVersion: 2.7.16

Doesn’t work on iPhoneUsing the English version (not sure if there are other variants of the app) but the service doesn’t work for me (as of Jan. ‘24). I mainly stay in western hotel chains in China and have not been able to make a connection with the vpn on any of the hotels (10+) I’ve stayed at..StrumosphereVersion: 2.8.2

Limited usage and stop providing serviceThey didn’t say anything before while they will ban you from their service after you exceed their limit. But they never disclose the usage limit..Loocle1Version: 2.7.16

跟新软件让我完全登陆不上了Windows版本跟新后导致我的账号登陆不上了。联系了客服也帮不了忙。搞得现在突然没有VPN需要重新找。不靠谱。.Kerr-99Version: 2.9.0

Trash vpnDoesn’t provide service in Iran.AsparaguscoliVersion: 2.9.0

不好用我先买了一周的试了试，本来应该扣4美元，结果扣了十几刀。是标价的好几倍，联系客服也非常费劲。服了.YU821BOVersion: 2.8.3

Ok😤😑It cuts out all the time.SarahyulinVersion: 2.7.14

IPhone版本比安卓版本贵那么多？为什么？安卓一个月6.69，苹果一个月7.99，那我回去用安卓版了.QqqqqpppppqqqqpppVersion: 2.7.13

反馈点了连接之后没反应.豆浆1123Version: 2.7.13

Not workingI bought the one month standard and nothing happened. It doesn't even say. It doesn’t even let me change my region! It later then says change to premium meaning I have to pay even more money to change regions. Waste of money..Dusky Shadows YTVersion: 2.7.11

在国内用不了刚刚买一年铂金会员就被系统block了，现在完全用不了。联系客服无法解决，无法unblock。承诺退钱一直没有收到。可以用的时候速度挺快，但是海外手机都有风险被block。非常耽搁时间。。。.Ricky YangVersion: 2.7.11

一直用到现在一直用到现在，结果今天跟我说被AI检测出问题了，现在又不退我钱，这不耍人玩么，垃圾软件.Syf95Version: 2.7.2

直接清空用户数据交付2年现在直接被清空数据，被停止服务，真够黑，给1星是因为没办法给0星。.Hailian131419Version: 2.6.11

Cannot login, network error always occursI also couldn’t go to the online support page, error shows again..Krys AtthaphanVersion: 2.6.3

Can’t loginCan’t log into my other account…".FgvginjvcyVersion: 2.5.1

连不上总是显示Network Error, 退了重进还是这样。.Biubiubiu~ahhhhhVersion: 2.5.1

根本就没有试用完全就是欺负中国人在墙内信息闭塞，服务方面远差于其他VPN提供商，而且和其他同类型ios平台产品一样无法正常使用，试用服务可怜的时长更是侮辱用户，还没等连接成功试用就结束了，在线客服貌似和中国大陆地区的用户不在一个时区，根本没法完成在线答疑，故在上述问题这些解决之前我都不建议大家使用此产品.BridegsexpressVersion: 2.7.16

骗人推荐下载不要玩。朋友说回国可以用，可以填兑换吗兑换时长。然后我就在上飞机之前先下载好，因为回国没有VPN怎么下载，这就是一个肯定会做的事情，你真正需要用的时候都过了24个小时就不让填兑换码了，就根本没有办法享受这个折扣。.菲菲多多520Version: 2.6.2

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