EveryPlate: Cooking Simplified Customer Service

EveryPlate: Cooking Simplified Positive Reviews

Saved my Elderly Parents’ Lives!My Father is 94, my Mother 91. I cared for my Mom and Dad who almost died in Jan 2022 from CoVid 19. In Feb when I had to return home I began sending EveryPlate each week using the meat and veggies options. Before CoVid I noticed my parents eating meals that were too small and the ingredients were often “old” or wilted. They also live 20 minutes from fresh groceries. I believe EveryPlate makes a dramatic difference in my parents physical and mental health by providing fresh food and a plan! In months they have had only one recipe they didn’t care for… and we can no longer send burgers- my Mom enjoys eating but struggles to feed herself- burgers don’t work. With those adjustments I sincerely believe EveryPlate is one of the reasons my parents are able to live in their own home with caregivers. I have lowered not just the cost of groceries but the hassle of planning dinner meals. Plus, with my father finally strong enough to stand and cook again, we recently prepared a recipe together! For months caregivers have prepared Every Plate meals which made every dinner meal easier for all! I congratulate Every Plate on outstanding service, tasty food choices and easy to follow recipes! Thank you! Thank you! Thank you!.KamthetrainerVersion: 1.107.0

Poor experienceFirst, we had an issue, not receiving our first box. They did fix the issue and give us a free box but then when we did receive our first box, and it doesn’t seem to be very high-quality fresh produce and some of it went bad with an only a couple days like our cucumber, tomatoes and potatoes. Yes that’s right the potatoes!!! we just started getting this and if the produce continues to be low quality we’re going to cancel. They send you food that’s going bad it’s kind of sad when you get potatoes. Something that usually takes quite some time to go bad but you find they are mushy and leaking everywhere within three days and your cucumber and tomatoes Are molding and then you have to go to the grocery store to replace the items anyways just not worth it and they really don’t give you very much quantity wise so not only is it low quality it’s also low quantity, we are getting ready to switch over to hungry root instead, which is more of a grocery and meal plan that seems to be a little bit cheaper so we’ll see how this goes first and decide if we want to switch after a couple more boxes and see how it turns out and hopefully the bad produce isn’t a common occurrence because I understand sometimes even grocery stores to a certain type of food or item in quality condition even though it was three different produce items maybe just because they were in contact with the potatoes could be a reason and if things change, I will come change my review..Jjman45Version: 24.10

ImpressedI’ve been getting every plate for many months and have never received a box that wasn’t perfect. Items are individually packaged a fresh as you would pick out in the store, yet you don’t have to buy a full bag of a product where often the rest is not used so it’s more economical doing it this way. Even though some choices don’t sound all that good when I make them I’m always surprised how very good they are. I have told 2 friends about this service and each live alone but they now feel they are getting a full balanced meal and the save the extra for later. Price wise you can’t beat it as going to fast food now a days costs much more than a full meal here. And the portions are also perfect and my husband never feels like he wants more and I often give him a bit more as he’s bigger than me. You should try it and you too will be surprised. You get to choose your menus for the week also. I cancelled my service for awhile to take a break, but came back as it’s a great service. Also saves trips to the grocery store!.SusoakVersion: 1.111.0

Started Off GreatI have yet to receive a bag of food that doesn’t have something that has gone bad or that has the proper portion size / weight. I wanted to try something other than Blue Apron. At the time, BA was only allowing a maximum of 5 meals. I initially tried Every Plate and even switched to the parent company, Hello Fresh. Every Plate started out fantastic. But, eventually, I started to receive meat portions that did not weigh as it should (the packaging says 10 oz, but it was really 7-8 ounces). In addition to that the veggies weren’t weighing what they should either. Then, the veggies were bad and definitely not fresh. I switched to HelloFresh and experienced the exact same issues. Only now, I was paying more for Hello Fresh. In addition to the vegetables being under weight, I had to peel off, or a cut off, or throw away so much of them. It’s pretty disgusting and impossible to get full if they are not sending the right portions, let alone afraid to eat the found or unable to it it due to poor quality. I am going back to Blue Apron. They now allow 2 boxes to ship, so I am able to get more meals for the week. The meat quality was good. They were just miss labeling the portion size. I actually had a food scale and it was almost always underweight..Virtually AnonymousVersion: 1.83.0

Great until it wasn’tI’ve had Every Plate for a few months now. In the beginning I loved it. The food was fresh, not too expensive, and I genuinely enjoyed the meals. However in the past few weeks I’ve been having more and more issues with damaged products. I’ve gotten moldy garlic, damaged onions, damaged zucchini, opened meat packages, etc. Customer service is amazing when it comes to reporting any sort of issue and they are more than willing to give you a credit for the damaged items or even a refund. Today was my last box for awhile. I received my EveryPlate box with a piece of chicken that was not even in the package and everything was soaked in chicken juice and ruined. Customer service helped me out and gave me a full refund for my box but I am just getting really sick of having to make customer service reports nearly every week and then having to go to the store to replace whatever was damaged. Summary: I loved it but it’s becoming more of a hassle than a help. Hopefully the food quality will go up in the future and I will gladly order again! The service is great, the price is great, the people are great, but the food stopped being great. Also the app is wonderful and very easy to use/navigate..Kaylyn2022Version: 1.98.1

Tasty, affordable meal kit!I decided to give EveryPlate a try because I wanted to alternate with Freshly (Freshly is great too, but sometimes I want real rice and pasta 🤣). I've had three weeks of 10 servings so far. Most of the recipes I've loved. Some were OK, but even my least favorite meal was a lot tastier than my least favorite Freshlys. I enjoy cooking, but the PLANNING and shopping is tedious to me and I get stuck making the same meals over and over—enter EveryPlate! It's lovely getting the ingredients in a box in front of my door every Friday. It stays cold and fresh while I'm gone at work. And then I have several recipes to choose from for the week. So far all of the meat and produce have been fresh. I was missing one tomato from one box, though. I didn't miss it for flavor, but I did miss it as something I paid for. But that's the only "bad" thing so far about the service. I can obviously live without a tomato and it's still worth it with the rising cost of groceries (and gas!)..DesigningDenverVersion: 1.84.0

We live this.So from the first box to now our 5 th. We look forward each week to new dinners to try. My son who hates everything has learned to love trying new food. And to make it fun. One week he picks out all the meals and we have to try it. Than the next week it’s my turn. So far there has only been one dinner we did not like but other than that we have enjoyed it. Some meals we’ve gotten say spicy and it not so we have had to add our own spice but this has really helped cut my time shopping and spending money needlessly. And the sides and desert and now the breakfast items. We have found our happy place. One last thing. I found it helpful. So once my box arrives I put each meal and all ingredients into a lg zip lock bag along with the recipe card I pull it out and everything is ready to go. And cooking and clean up is quick which means more time to spend eating and talking. Thank you EveryPlate. Life long members..Mesa Mom53Version: 1.112.0

Amazing food . Bad app.They honestly deserve 5 stars for the food alone. I can’t cook, I’m super picky , and impatient and order out ALOT. The recipes are super easy , yummy ( even the veggies 😶) , and easy to cook, I’m starting to get the hang of things and getting a little adventurous with tweaking the ingredients to fine tune it to my liking. It’s way cheaper then the other places and def just as good or better than restaurant sit down food. It’s really nice not having to hit up a drive through after work everyday cuz I’m tired or being lazy . I recommend getting a peeler and 1 good knife and a shredder for these recipes. Some basic ingredients are needed frequently and not included , like butter , salt and pepper. Most of these meals are less then 30 mins to make. You get recipe cards that are well made to last and COME WITH PICTURES for us visual learners. (IT REALLY HELPS) . but the app has worked maybe twice. Slightly annoying but the website on a browser works just fine and super easy to navigate. The two time my app worked it was also easy to use. FIX THE APP!.Jax.does.stuffVersion: 1.46.0

Absolutely amazingI can’t say enough good things about this food delivery box. I wish I would’ve signed up for this sooner. I have a very child-like food pallet, and barely any cooking skills. this has helped more than I ever expected! It’s honestly crazy how good these meals turn out, when I have never in my life made these dishes. Also.. the lack of groceries I need to buy is such a huge benefit. I used to stop at the store everyday to grab whatever protein I was cooking that night. (That’s my fault, of course I could have planned better) and this has completely taken that away. I went to the grocery store today for the first time since last week, And I had to try and think of things to get. I left with wine and coffee 🙃 it’s just so easy. The shipping is insanely fast .. like it ships on Friday and delivers on Saturday when I chose Sunday. Literally can’t ask for more ??? Love this so much. I recommend it x1000.FILLIP !Version: 1.96.0

Started off great…Initially, my husband and I were impressed with EveryPlate but as the weeks turned to months we found the quality lessened and lessened. Mainly in the veggie department. Veggie were beat up, bruised and sometimes rotting at the time we received them. Many weeks we were throwing out things such as zucchini, peppers and tomatoes, rubbery carrots and occasionally a gouged up onion, immediately after opening the box. Also we got tired of the same style of meals. Same brown bread, same brown potatoes (I’d never thought I would ever be sick and tired of roasted potato wedges!), same brown meats and sauces. Each meal was beginning to look exactly like the next. Blah. We will be trying their sister company, Hello Fresh, for now. We could be inviting the same problems and the same style of menu, but we shall see. Maybe since the cost per meal is twice as much as EveryPlate, quality will be better. I suppose you get what you pay for. The whole concept is great for busy people or those that stink at meal planning such as myself, but I am cancelling my subscription..:mad:Version: 1.84.0

Beware scammyHere’s the deal. Every plate is an affordable box and it’s actually has some nice recipes. My family liked it. We don’t always cook so we can’t use a box every week or sometimes every month. We would like to use the service but they are scammy. We ‘Skipped’ the weeks we couldn’t use the box. But they sent boxes anyways. Every few weeks a box would show up that we did not order. And they would charge us for it. We caught on. This is a bad business model to do that to people paying for your product. We don’t go for any more scammers. We cancelled. It’s good to try a box for free if you can do it with a promotion and then cancel. Just cancel. Cause if you don’t, you’ll get charged whether you like it or not. Bad company customer service -called and explained what had happened and they didn’t care. No thanks-I like to do, people I respect. I don’t respect EveryPlate.SupersavvySAVER1Version: 1.91.0

Game ChangerOver the last 5 years after having kids I have ZERO interest in finding new recipes or meal planning. Heard about meal delivery kits from our neighbors and was skeptical. We had tried a few in the past but we felt the portions were too small (we love to have leftovers for lunch) for the price. Everyplate is truly affordable and we almost always have leftovers for lunch the following day. We are trying recipes we would never have picked out on our own and everything is delicious. My husband and I went out to dinner at a fancy restaurant the other day and we weren’t even as excited as we normally are because we’ve been eating super tasty food at home. Feels like restaurant style meals every night. Best part, is that my littles love to help. It really has become one of the most enjoyable parts of the day!.CisenbergVersion: 1.108.0

Great service, app has some issuesI love EveryPlate so far - great value, flavors, and recipes and some ability to customize are awesome. I do have some difficulties with the app (updated iOS on iPhone X) The rewards tracker seems to have vanished. Almost every page has text overflow issues which run off the screen. The one reward I’ve received “free upgrade up to $9.98 value” isn’t clearly applied - is it for a premium meal, an add on, a customization? How does EP define an “upgrade”? There is no actual discount listed in that week’s cost breakdown. I do really appreciate loyalty and rewards programs, but if I don’t know how to use the reward it’s a little pointless. Also making it simpler to report ingredient issues (happens with any service like this occasionally) like with Hello Fresh would make life much easier than having to go through a customer support agent. Refine the app experience, and we’ll be at 5 stars!.AmandaWinsVersion: 1.89.1

Delicious food! Need to fix lack of tracking.EveryPlate has changed our lives! As an avid cook, I had meager expectations about the quality of the meals. Nonetheless, I wanted to give a meal delivery service a try. Eating the same meal 3 or 4 times a week for years now had our dinners lacking variety. We are on our third week now. Each meal has been BEYOND delicious. The deliveries have been on time (or early!), and the selection of meals has been fantastic. My only complaint is I don’t ever get my tracking information. Luckily, my husband is retired, so it’s not an issue for us, but it could be a problem for those who aren’t home. Having no idea when the food has been delivered could present a myriad of problems. It would be nice if the tracking info would auto-populate within our account (and the app). Other than that, I have no complaints and will continue to order six meals a week. I look forward to years and years of delicious meals!.Bookish81Version: 1.50.0

Love—have suggestionsMeals are always delicious and easy. I would love if there was added functionality with preselecting meals. I would love to be able to state if there was an ingredient that I didn’t want in my preselected meals (ie I don’t like salmon, and i don’t want to end up wasting a meal if I forget to go in and select from the menu) If I could just check off major ingredients I don’t want, that would be great! You could even limit it to a certain number of exclusions if it would get too complicated. But some people have allergies or dietary restrictions that are pretty major. Also, if I’ve marked a recipe as 4 stars, let that rating show up when I’m selecting meals! That way I remember how much I liked it and those ratings will actually mean something to me. If I only rated one star, don’t put it in my preselected meals. This would make the app so so much better..ASDVersion: 1.126.0

Great for me!I have thought about this for a long time and finally signed up after a friend did. It is only me so I eat one and freeze the other. If I have 2 chicken meals sometimes make both the same night and put in the fridge for the next night. On nights when I am super tired I can just grab dinner from the freezer. They have all been good out of the freezer. So much better than going to a drive thru. I love that I can skip as much as I need too. I sometimes travel several weeks in a row. If there wasn’t the skip option I don’t think I would have signed up. I do buy an extra zucchini if my meal has it. Because zucchini shrinks and there is not enough for 2 meals in my opinion. I usually add a carrot too because I love cooked carrots. Always plenty of potatoes. It is actually cooking and takes 30-45 min. So worth it..Hard to pickVersion: 1.65.0

It’s great most of the timeIf your need anything on the account changed like an address then don’t trust the app but call their customer care instead. Also the meals taste amazing but the portions for the price for feed a family of 3 is not favorable but at least the option to add it but I also don’t think it should cost 50 to 100$ each week that’s just a lot of money to spend. And most of the time the items are fresh but not always which is frustrating especially if the ingredients that are molded are an essential to the recipe and then that point what was the point of buying $50 to 100$ worth of food a week from not even getting all my worth out of it. So this app and it’s services are just okay but mostly for those who have the money to throw away like it’s nothing definitely not for the everyone. Oh and the recipes are super easy to follow and are in big print font and has photos..ButtonsxoxoVersion: 1.84.0

Life changingWhen I’m wrong I admit it and I was a sceptic when I order but this has changed my life. I only give honest reviews and most the time don’t review because of the time it takes but this is life changing. The meals are really great ( coming from a meat and potatoes country girl) I mean a really great. My husband and teenage daughter were telling people about it before I even had the table cleared. We all cooked together because it was so easy , fun, and Meals we had never had before everyone wanted to be part of the new menu. My daughter and husband were fighting over leftovers for lunch tomorrow (yes enough for dinnner and lunch) . Amazing Food and this will absolutely be our dinner plan from now on. Thank you for making cooking dinner fun again and for allowing us to try delicious new recipes. ❤️🍽🥰.MrsCoveVersion: 1.95.0

Great!!I’ve tried a few different meal programs and Every Plate is the best so far. There are 3 major reasons this food program is amazing 1. The price is the best- $48 (includes shipping) for 4 weekly meals for 2. Every other program is at least that price for 3 meals. 2. The food is amazing and fresh- all the other companies may pack each meal separately. Every plate keeps the meat separate but every thing else comes in a box and you separate it. For that price that’s not a problem at all!! 3. I’ve learned so much- I’m 49 and I’ve been cooking for my family for 28 years now. I’ve had Every Plate for a month and I can’t tell you how much I’ve learned so far. I can actually say I enjoy cooking again. I was getting tired of cooking the same old stuff all the time. I like my food very plain and everyone else loves everything. I was afraid I wouldn’t like the food because I’m boring but I haven’t been so happy with our meals in years. Also I want to say I have chronic pain conditions that keep me from doing a lot. Sometimes cooking dinner can be hard for me. But with everything planned out it helps. Having all meals take 30 min is a life saver. Thank you for making me happy to cook for my family again!!.Foxywarrior837Version: 1.84.0

LOVEEEEEEI used hello fresh for a little while and saw an ad for every plate. I signed up and realized not only do I get 4 meals instead of 3, it’s like $20-$30 cheaper each week! And it’s the same meals and same recipes. The only difference I’ve noticed is the way it is packaged. Hello fresh comes with each meals individually packaged with all the ingredients. EveryPlate has all 4 meals ingredients ll in one bag, so you do have to separate them out. But I don’t mind doing that at all if I pay $20 less! And less packaged and waste too! I def recommend this to any single person, or couple who work long hours or just hate grocery shopping! This has changed my life and I am forget grateful companies like this exist. If i could personally thank the founder, I would and cook them a meal lol.Lucyll98Version: 1.84.0

I can adult now.Wow. This meal kit has changed my life. It says it doesn’t make you a chef but having these SIMPLE meals to cook on the regular has really increased my confidence in the kitchen. Flavor isn’t compromised with the simplicity of each meal and the veggie ones are honestly usually my favorite. I saw another review that suggested a couple tools to get (peeler, good knife) and ingredients to keep on deck (eggs, flour, sugar) but I keep the recipe cards as the weeks go on and truly feel I’m getting a good base knowledge of cooking skills. The app is easy to use, the choice became a bit repetitive but I don’t mind. My biggest complaint is the price does impact, to me, the quality of meat. I stay away from the chicken. But, of three meals each week, I usually select a pork a beef and a veggie and I do like the chicken sausage still..Jaceyj0Version: 1.76.2

DO NOT ORDER/UPDATE 5 mins laterI have the first weeks ENTIRE BOX in my refrigerator due to the fact of an unexpected illness we had to leave state for. I cancelled the account because this is just not going to be convenient for us. As soon as I did, they CHARGED my act for a box that’s not supposed to be sent until 5 days from now and won’t refund my money. And to top it off I can’t talk to anyone u have to do that nwirh the BOT thing that is of no use. UPDATE I just got done talking to Colby from everyplate and he immediately cancelled and refunded my money for this last box. Not 5 mins after sending a message. Very impressed with customer experience. Have to change to 5 stars even though I still have an unopened box I have not tried..Di McCVersion: 1.100.0

Lovin’ ITThe price for this service isn’t outrageous. Nearly consistent or chewier than going out to eat. Of course it’s always cheaper to do your own shopping. But that takes time, and you aren’t left rotting food that you need to toss out. Because you didn’t use it all for a meal. Be it carrots, celery, broccoli, lettuce. This service gives you the exact amount of groceries you need for each meal. It gives you the option for really savory meals, or quick and easy meals that can be less than 30min. A lot of customization. If you haven’t learned to cook. This teaches you with its recipe cards. You begin to learn what you can do so one day you can do your own meals somewhere else that you learned from the cards . Highly recommend.JohnnyvisionsVersion: 1.102.0

Best Company EverI’ve never been treated as well as I have by any other company. EveryPlate customer service is 5/5! It’s even more than five stars, honestly. They go above and beyond. I was super broke and forgot to skip one of my boxes. I realized a day after cancelling closed and I was able to chat with someone and she confirmed a cancel for me and put me at rest. I was so grateful. $38 meant a lot to me at the time. And just tonight, I reached out about a box that hadn’t showed up. It had been delayed which I was expecting but then it never showed up. Not Everyplates fault but the customer care chat agent immediately looked into it and applied a credit to my next box. Thank you EveryPlate for being so good to your customers T.T I really appreciate you!!.BrookewhaleVersion: 1.84.0

Convenient and Tasty but Need More Portion OptionsBeen using EveryPlate for a few weeks so far and overall I’m really enjoying it. My only real complaint is that I wish they didn’t only have meal options for 2 or 4 people. I am a single bachelor so I’m forced to pick the 2 meal option and most times I eat the entire meal for 2 and i’m not even that big of a guy. I don’t see how these are meals for 2 unless they are two people on a diet or just small people that don’t eat very much. I enjoy the convenience of not having to grocery shop and the meals are so tasty but it’s twice as expensive for me because I’m eating for two. Just beware of this if you eat a normal to large amount of food, the portions usually aren’t very big on most of the meals. I only have enough for leftovers occasionally..DrtyBullVersion: 1.90.0

Want to be a great cook??EveryPlate is much better than Hello Fresh and it’s less expensive and EVERYTHING tastes delicious. I’m getting 6 meals and paying $62. I would get 3 meals at $59 from Hello Fresh. Every time the recipe would have carrots, I would get rubbery carrots every time. With EveryPlate, everything is so fresh and robust. The carrots are fat and look like someone just picked them. I’m now a rebound chef in my house. Everything I cook is good and gobbled down. I can apply these cooking skills and techniques to cook other things and I’m overall a better cook. Also notice the recipes in EveryPlate. You are mainly using natural ingredients to make food taste delicious. Everything is fresh. Now I’d like more variety in the recipes since I’ve already cooked so many.Venus1978Version: 1.93.0

Best thing I’ve ever doneI’ve been using everyplate for 32 weeks straight. I cannot even begin to explain how much money I’ve saved. Getting 6 meals a week for $66 (total) is incredible. I also love being able to choose my meals each week, makes me feel ✨wealthy ✨ lol. It also takes the guess work out of the week. If I went to the grocery store and got ingredients for specific meals, I still have a hard time making them during the week and end up eating out. But for some reason, with everyplate and getting the exact amount of ingredients you need for each meal, delivered to your door each week for meals you chose, I make them every day. Anywho, you have to try it. Changed my life..Taylor102395Version: 1.84.0

Good selection of mealsThere is a good selection of meals and pretty good variety. We have enjoyed most meals, but twice our box was delivered a day late. I understand this is a delivery problem, but both times the vegetables were smashed and went bad quickly, probably because they had been sitting on a hot truck for several days. I had one box where there were moldy vegetables. I contacted the company and they reimbursed me. Otherwise my only complaint is regarding the lengths of time they list on the recipe cards as a guideline to how long the meals will take to prepare, I have been a subscriber for months and every meal takes 2-3 times longer to prepare than the guideline they are giving you. They should consider that people subscribing to these boxes are not professional chefs..WiiRiketoPrayVersion: 1.92.1

Affordable and good recipe’sIt’s cheaper than most meal plans and the fresh ingredients, recipe, and minimalist packaging leaves little to no trash and waste. Their portions sizes seems larger than other meal plans. The only problems are limited and simple app design. The app seems to log out any time you clear running apps. The app could use a list of all ingredients needed for each delivery. Currently you have to select each meal one at a time to check if you got everything, which makes the app feel slow. It’s low cost per meal is around $7. They offer multiple discounts and meal shares that get you both money off your next delivery and some get their first delivery at cost of shipping. It would still be cheaper for large families to buy from local stores..James3515Version: 1.90.0

Good service and easy appI’ve really enjoyed EveryPlate. I’m a college student, and cooking for myself has always been a challenge for me because I just never learned how to. Whenever I do cook, I feel like I always have to buy ingredients and produce that go bad before I use them again wasting a lot of money/food. My girlfriend and I decided to split the cost of a weekly box and it comes out to $5 a meal for both of us which is GREAT. It’s so much cheaper than eating out and even cheaper than going to the grocery store for every meal. You get exactly the amount you need for two servings. It’s forced me to learn how to cook, and I actually really enjoy it. My gf and I have also really bonded over cooking the food together. To give some lip service to the bad reviews, sometimes one or two produce items won’t be entirely fresh but it’s not a huge deal and hasn’t really impacted the quality of the meals for me. (would be nice if they could fix this, though) When the food arrives, it’s usually freezing cold and the meat has always been fine. Overall, it’s been a good experience and I would definitely recommend it..ProbablyNoahVersion: 1.75.2

For Busy AdultsI don’t have to sit down for hours and figure out what my family wants to eat for the week. I don’t have to waste my time walking around the grocery store trying to figure out what and how much to buy. EveryPlate takes away the guess work and it save us so much time with meals. Not to mention, since the food are portioned, nothing goes to waste. I just seriously wish they would do something about their packing because it SO MUCH PLASTIC. All in all, I recommend it. It is great for busy adults, it is the cheapest food kit I have found out there, and the meals are delicious too. Best part is that since it comes with instructions, my teenager actually volunteers to make dinner..SamsantiagoVersion: 1.101.0

Really good meal delivery service!I’ve been getting EveryPlate for a while. The recipes are really good for the most part. My kids usually always like everything I’ve made. Everything is mostly fresh but I have gotten some things that were needing to be used first before they went bad. I like how on some meals you can swap proteins or sometimes vegetables. Here are my cons: between this meal plan and another one I had been using I definitely gained weight despite choosing lower calorie food. Almost every recipe has some form of starchy carb like potatoes, rice or pasta. You can’t swap out carbs so there are virtually no low carb recipes. I will say that if they could have more low carb recipes that they would be almost my number one preferred meal delivery service!.GensartVersion: 1.105.0

Worth itI’ve had 17 boxes so far, and more on the way. Truthfully I love this subscription box. I really do pay way more when I go to the grocery store compared to this, and they’re SO easy to make. My only issue is that I wish they had a few more recipes to choose from per week. But all in all it’s a great service. I’ve had a few issues with meals going bad or just singular items going bad and they always make it up to me, usually by crediting my next box which is good. And I like how the customer support is 24/7 considering my fiancé and I get off work LATE so we cook later than most. If you’re considering if you should try it out, do it. And if you don’t like it you can ALWAYS cancel very easily or skip a week or a few..KatieeeMarieeeTVersion: 1.97.0

Tricked to reactivateDidn't appreciate the surprise I got when I saw the price of my first box which I understood the meals would cost .99 cents and found out that would only happen on my 6th box..AboucarVersion: 1.127.0

Not available in CanadaSo why put it in the app store?.Lorna MarieVersion: 1.106.0

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EveryPlate: Cooking Simplified Negative Reviews

Terrible Customer ServiceI would not become a customer with this company! The customer service is unaccommodating. I had been a loyal customer with them for 30 weeks and had a few orders with missing item. I even had a box sent to me upside down because the bottom was not probably taped leaving a few of my items damaged. Recently we had a few vegetable items we had to discard because they were not fresh (moldy, squishy, and/or slimy), but we made due with what we had. What finally broke us was when we forgot to skip an order. This was the first time that we had ever done this. I called immediately. Our orders were placed every Monday night and I called 7:00am Tuesday morning when I realize the error. They informed us that they are unable to refund and stop the order due to them working with a 3rd party. Nothing could happen. I cannot see how this can be when we are refusing service 3-4 before shipping of any products. They shipped our meals on Friday so the package can arrive Sat. This is terrible customer service because that is a lot of money and food that will now go to waste. And the fact we were loyal to them and they were unwilling to keep a loyal customer after a simple error that anyone can make and tried to rectify. Immediate cancelled our subscription due to poor customer service. Unfortunately, refusing to refund in this case just doesn’t make sense to me and, honestly, we were dealing with ingredients that were not coming in fresh anymore..Fantastic App.!Version: 1.127.0

Missing BoxI loved this meal prep service until I didn’t! My delivery days were set to Saturdays. This past Saturday I did not receive my box so I decided to wait until Sunday, no problem. It did not arrive on Sunday so Monday when I arrived at work I called. I was told by a rep that my box would be delivered by 8 pm that night! I got home a little after 8 and still no box! Tuesday morning I tracked the box via UPS and it stated it would not be delivered until Wednesday so at this point the box is useless to me seeing as my next box (from a different company) was being delivered on Saturday. I still called and was told that UPS was no longer delivering the box but FedEx was and the delivery date would be Tuesday by 7pm. I told the rep I wanted to cancel the box and was told it was in route. Again, got home a little after 9pm and still no box! Again I called Wednesday to cancel my box and was told again could not cancel once it was shipped. My box was finally delivered by UPS(not FedEx) on Wednesday at 5:30pm. Three days I was told my box would be delivered and the last day it was. I was not allowed to speak to a supervisor but my call was escalated for one to “call” me in 24-48 hours. In total I received a $25 credit which meant nothing to me! Needless to say I will not be using Everyplate EVER AGAIN!!.MissPeach89Version: 1.111.0

Horrible—Would Rate Negative Stars if PossibeFirst loved loved loved the first box. Food was delicious and easy to prepare. Time for the second box (with an upgraded meal choice for my birthday) never got a shipment notification. The app showed as delivered. Went outside, could not find the box anywhere on my property. Contacted customer service and they immediately refunded the box WITHOUT asking how I would prefer a remedy to their system error/mistake (I still wanted the box as it had my birthday meal selection in it). I told the representative I still wanted the box. He/she said they could resend the box but the soonest they could have it delivered was August 26th (today)….again so shipment notification. Contacted customer service again…..the box was not sent. We will credit your account for our second mistake. At this point I’m done. Customer service is not US based and language has been a barrier no matter which way I have attempted to contact them. Ten days without a box, now off to meal plan/grocery shop when I had every hope that this was one chore that could be taken off of my shoulders for a period of time. ABSOLUTELY WOULD NOT RECOMMEND!!! Skip Hello fresh as they own EveryPlate. Disappointed, irritated, horrible customer service experience. Steer clear..Keri9831Version: 1.98.1

TerribleI am not someone who usually writes reviews but this one is so bad. Not sure if the app is bad but the service provided surely is. I started with this as my first time purchasing a meal delivery service because they offered a really good price per serving, the recipes seemed like they would be good also so I chose 4 to start with and waited. My first delivery should have been July 24, 2020. It didn’t arrive on that Friday and I started looking for some tracking information. Despite being told I would get an email when it shipped I didn’t and so I tried the contact us option. I was forever waiting with no response from anyone. Then I realized there was an app so I downloaded that and it did provide a way to track my shipment. Tracking said would deliver on Saturday until about 8pm and then it changed to pending with no reason or explanation why. So around 11am on Monday my box of food was finally delivered and guess what. Nothing is cold or even remotely cool. So now I’m back trying to contact customer service and when I call the phone number says their having issues and to chat on the website. Try that and no response there either. At this point I just want my money back for all this hot food you sent me..Yaya20130913Version: 1.49.0

Not Worth ItThe all is great, but useless because EveryPlate is not. I desperately want to give EveryPlate a good review, but I can't. Although the meals are delicious and the recipes make it easy to prep/cook (especially as someone who never cooks) and the prices are great, every week since I've started, maybe 8 weeks, I've had a problem with the products. Every single week. The first week one of the packets of chicken I got was bad and therefore, unusable. The second week I got ground beef and all of my meals were chicken. The 3rd week a zucchini that came with it was already going bad before I could use it. And every week thereafter I've been missing stuff in my box. The entire purpose of this is to save me the time of going to the grocery store and every week I have to go to the grocery store to buy the stuff they neglect to put in the box. It's ridiculous. They won't even offer you a refund or send you the products you're missing. They just give you a credit towards your next box which is useless because the next box is missing what you need. I strongly urge anyone who reads this not to use EveryPlate. A great concept that they can't follow through with..AmberxmullinsVersion: 1.66.0

Terrible customer service! Lost money!!! They don’t care.Avoid at all costs! I have been using them for a couple months now, and the second box that I received was completely damaged but within less than three minutes over a chat through the app, it was resolved. Today I got a box, that I paid a lot of money for, and received the meat, some tortilla shells and a sauce packet the size of a ketchup packet from a fast food restaurant. No other ingredients and customer service over the chat were no help at all and just kept telling me that it was sad that I was in this situation THAT THEY CAUSED! So basically I’m screwed and I’m gonna have to spend more money now at my local store for ingredients that I’ve already paid for but didn’t receive! So the first time they make a mistake, they’ll correct it and be very nice, but the second time they make a mistake they’re basically just like “screw you, that’s sad to hear.” I’m gonna complain to Better Business Bureau as well because this is absolutely intolerable. You got my money and you’ve got my ingredients I PAID FOR. Don’t even bother with this company!.Sepbrown555Version: 1.100.0

DO NOT BUYDELETE THIS APP AND SAVE YOUR MONEY. DO NOT ORDER FROM HERE. My son was given a coupon for this site, he ordered some plates and apparently you automatically subscribe. Ok understanding. I get charged on a Monday for over $60 and I call to cancel whatever this subscription was. Now this was Days before I was supposed to receive the food and they DID NOT want to refund my money. Saying it was to late to cancel because the order was already sent to the food company. This is 2022!!! A simple email would’ve been good enough for this order to be canceled, it’s not like they have to send a message in a bottle that will take weeks! They offered half my money back and was promised a call from a supervisor, which I never got. To top it all, when i got the food one of the ingredients was open, it looked like it was slashed with a knife! If they weren’t careful with a simple ingredient I can’t even imagine how unsanitary they are with the meats!!! Be careful when buying these meals, there are plenty of other better meal prep sites. DO NOT ORDER FROM HERE..Chixxa93Version: 1.95.0

Good food, bad app.The food was good and customer service was passable, but while the app description claims the app makes it as easy to manage your meal plan as it is to prepare one of their meals, this isn’t actually true. In a glaring oversight, there’s no way to cancel your plan through the app. They make it as difficult as they can to walk away. This is important to know if you’re only planning to use the service for a little while. You also can’t schedule a set period of time to skip your deliveries if you’ll be away for a while; you have to skip each week individually. Not a huge deal, unless you forget a week and have to deal with a week-old box of groceries molding on your doorstep right when you get back from vacation. Last, but certainly not least, I changed my payment card to a dummy number because I was having trouble logging into their site to cancel and I was afraid I’d forget to skip a week, yet despite being unable to collect payment, they shipped the food anyways! While this may be a nice feature for someone living paycheck to paycheck who needs an extra day or two to pay, it REALLY needs to be an opt-in service. I didn’t want the food, yet I’m stuck with a bill because someone decided on my behalf that they should go ahead?? No. ASK first. It’s a good service for a budget meal subscription, but know what you’re getting into..Kaitlyn FifeVersion: 1.94.0

Thanks for wasting my time1. Charged my card before i completed my order. Why not charge your customers after we see what the food options are? I didnt like the options and didnt want to continue butthey already charged my account. 2. Contacted customer support to cancel shipment and subscription. I received confirmation that it was cancelled. But a week or so later my card was still charged. 3. Contacted customer support again and assured me plan was cancelled and charge will be refunded. But email i got after the chat stated my plan was cancelled but last shipment will be sent in a few days. 4. Contacted support again and assured it will not be shipped. 5. I tried to remove my card from the app but wont let me because its the only payment option thats saved in the account. Why do you need my payment info when my subscription is already cancelled. I have a feeling that i have to contact customer support again because they can still charge my card..Odie15Version: 1.95.0

DON’T DO IT-COMPLETE RIP OFF1. I signed up with a referral promo that said $105 off. I then find out they apply a total of 105% in discounts spread out over multiple meals and it is actually ‘up to $105’ —sneaky scammy rip off #1. 2. I get my first box and half of the onion and potato’s were rotten or close to it. I find out I was billed and extra $10 for a ‘premium meal’ that didn’t show up on my original receipt. The premium meal is a 10 oz steak that is supposed to be two servings and couldn’t feed one person. —scammy rip off #2 3. Call customer support wasted an hour of my time with two reps giving me a generic email to send my complaint to saying I would get a reply in 30 min. Over an hour later no reply still and both reps just hung up on the call. The box they give is about $7 worth of actual food, the recipes are basic, the veg quality is stuff a grocery store would throw out and I wouldn’t be surprised if that is where they source it from. TERRIBLE RIP OFF SCAM AVOID..Honestreview1111Version: 1.109.0

Never received my box after I was delayed over 48 hoursI was excited to try this out, as it’s hard to find time to go grocery shopping. My spouse and I chose our meals and waited I til it was supposed to be delivered on Friday. We didn’t receive it. Come Saturday, we still didn’t receive it. On Sunday, still nothing. I decided to check in with customer service to see what was up and apparently our box had been damaged beyond what could be delivered two times. I understand that once it’s shipped it’s out of their control, but I should have been made aware of this so I could go grocery shopping to feed my family. Since this was the first box I ever ordered I just decided to cancel my subscription because it was a bad first impression. They did give me a full refund though so I appreciated that. However I am very upset that I wasn’t made aware of the issues surrounding my box delivery. Had they made me aware when it first occurred, I wouldn’t have canceled..Zoran98Version: 1.92.0

Rewards don’t workI’ve been using EveryPlate for a few weeks now, long enough that I got their rewards. Even though it said I had the free promotion, it still charged me an extra $10 with my meal even though it said my reward was redeemed. I called and they said that even though the app said that I had earned it I could not use it yet and they would not credit me the $10 back. Well I called them again this week with the exact same problem and the phone call dropped 10 minutes into the middle of our conversation with customer support still struggling to understand my problem and they never called me back. I’ve given up. Any comment to this review by EveryPlate should include me getting my money back or you’re just wasting more of my time. EveryPlate is a fine budget option for meal delivery to help people learn how to cook, but the app and customer support are garbage and will take your money and not resolve your problems..SkiCoachPhilVersion: 1.88.0

I need to file a BBB complaintThis is a sleazy business. I tried to order a box from them for which they put a hold on my credit card (only comes through as $1) initially. When the full amount was posted, it was over twice what I had agreed to. When I was frustrated with the difference and told they could not fix it, they refused to cancel the order despite it not having shipped. In dealing with customer service, they were completely unhelpful, drug their feet until the order was finally shipped days later, and actually resorted to hanging up on me several times along with not following through on empty promises. I never raised my voice or was rude in anyway, although I’m sure you could tell I was frustrated after awhile. Never in my life have I had to contend with this level of incompetence or possibly full on deception. In this economy, these things matter and it’s sad that this service has resorted to these corrupt methods..AKosDaBossVersion: 1.117.0

Bad costumer serviceI called, because of something unexpectedly happened to me and had to change my order. My call was answered by Alisha and she was very unprofessional, acting like she was the only authority there. She didn’t even try to help. Acting ironically kind of making fun of me. She was really rude. I don’t understand why they would have someone like that working for them. I’m honestly thinking of stopping this service. I have 3 family members soon to start buying from this company, but if they have people like that I don’t want to recommend. There are many other food services out there and I don’t need to be mistreated. I left a message on the phone survey, but no one seems to care. I real want something to be done about this. We don’t need any more bullying in this world and specifically for something as simple as just trying to help someone. I did call again and the next costumer service agent was more helpful, professional and respectful..Crotti1976Version: 1.87.0

I can’t afford to keep paying for the mistakesThe food is so good so I hate to write this but not once has my box been right and some Times is late so I end up spending my money budget on this and I have to buy stuff missing or I’m sent the wrong meat it’s like they throw stuff in my box at random and they don’t ever follow the recipes but I’ve gotten six boxes now and the last three boxes I don’t get to pick my food because the app and website is down I’ve tried several Different browsers and different phones so it isn’t mine and then last week they sent me the wrong food and I finally called instead of the live chat and they told me sorry we can’t over compensate so I had to argue to get my money back because I literally spend my Grocery money on bacon and mayonnaise it’s been a fight since I’ve Started so this week will unfortunately be my last and I wanted to keep it so bad but I can’t afford to keep paying for the mistakes :/.My davorite restrauntVersion: 1.79.0

App is fine; service itself is terrible.I have no complaints about the app itself, aside from the fact you get redirected to their website to manage your subscription or get support. I’ve had few issues with customer support; with few exceptions they’ve been prompt to respond to my requests. The issue is with the EveryPlate service. For several weeks in a row my delivery was off by as much as two days. I had one delivery not even arrive; fortunately I was able to quickly have my money refunded but that didn’t help the fact I then had to shop for food at the grocery store (this defeating the purpose of this service). One time they didn’t include the right recipe cards for my order, but that’s when then app came in handy. I was able to pull them up and cook everything without issue. The final straw was when my delivery arrived this week. I was missing all of the spices and seasonings required for my recipes. Now I like to cook and cook a lot. I subscribed to this service so I didn’t have to do all the planning and shopping. I have plenty of spices to make up for what they didn’t provide, but it was just one inconvenience too far. TL;DR They’re less expensive than pretty much all the other food subscription boxes and now I know why. You won’t get all the ingredients and you may not get them in time..JerseyVioletVersion: 1.66.0

Disputed ChargesI got a call from EveryPlate today informing me that the box I had canceled had been delivered for the past 3 weeks to an address I had moved from AND were kept by the new resident. AND they want me to pay for it. My mail has been forwarded, I had canceled EveryPlate and was not aware the boxes were still being delivered. Because mail is forwarded none of our mail has been going to our old residence, until EveryPlate. I asked EveryPlate for a full refund since I was clearly not the one who had received the boxes. The person residing at the home the boxes were delivered to called EveryPlate and told them, they had kept the boxes and not returned them or tried to find the appropriate owner for 3 weeks. EveryPlate offered me ½ box credit to make up for the error. But due to the fact that I canceled the subscription, moved and forwarded my address AND someone else kept them, I do not feel that is fair. EveryPlate declined to do anything further so I have taken the matter up with my bank and disputed charges. EveryPlate initiated the conversation, they called me, they knew there was a problem and were happy to offer me ½ a box for free for 3 boxes I didn’t even receive nor order. I clearly was not expecting any deliveries from EveryPlate to miss 3 weeks worth of meal delivery. Don’t sign up with them, canceling is a disaster..AshmccallVersion: 1.87.0

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