It’s Boba Time Customer Service

It’s Boba Time Positive Reviews

So easy to order! But won’t take payment info. :((**update** I got an email back from the company and they solved a problem on their end so I could add a credit card. They then followed up with me again to be sure all was well. Super impressed with their prompt customer service! I assumed I’d never hear from them and would just have to be sad. :D ******* Great app, intuitive and easy to use. Except it won’t allow me to process payment, so I can’t actually use it. Several family members have tried the app over a few days and none of us can get the payment to work. It just says “credit card details invalid’. Note: they don’t take Amex, so we tried another payment method when we figured that out. I reached out to the company, but we’ll see if they get back to me. :( Frustrating for such a good app..Melissa_cybermom3Version: 1.0.8

Mixed emotionsLove boba time and love the fact they have an X large but was so sad today when the girl taking my order said they did not have X Large. Even though they had a whole stack of X Large cups on their work station. A large is just not enough to satisfy my Thai tea cravings. Other than that they are great..Panfila90Version: 2.1.2

What happened to the loyalty points and confirmation emails?So I ordered via the mobile app 3 times and I haven't gotten a single loyalty mark showing up, so I had to ask one of the managers in-store. Told me that I had to check and confirm my email, and I never got that either, so she had to compensate me with a physical card. If that doesn't work, then I should uninstall the app and see if I still get anything, which didn't happen either. Main point, can there be a button for resending confirmation emails at the very least? Or something similar to fix that problem? The app is pretty easy to use and so is the payment part, so I really wish something is done about it :(.A luluserVersion: 1.0.8

Need customizations and order statusI enjoyed this app for a few weeks until the app suddenly took away the option for us to write our own customizations in their “add customization” section. I wouldn’t complain about this if their ice customization worked. Also, I think there should be a 125% sweetness level customization option in the sweetness level customization section. Also, it would be nice if the app had an order status section so we’d know if our orders are ready for pick up but people wait in line for pick up orders anyway so I guess it’s fine. Overall, the app is ok to use..SweethhhoneyVersion: 1.0.5

Not badI like the idea of the loyalty program but I feel like 15 stamps is too much. Compared to other rewards, this is a bit excessive, especially for $5, not even a free drink. It should be 10 drinks at most. Another issue is inconsistency with mobile ordering. I’ve had times where it would be around 4 pm but mobile ordering wasn’t available when it usually isn’t available past 5. It should always be available so lines aren’t as long and customers can quickly pick up. Overall not a bad app..Braveheartx1Version: 2.0.9

Needs some kinks worked outI order boba mobile a lot and every time I open the app I have a different user experience. For starters: after choosing pick-up time, the page will just stay in a perpetual load. Sometimes the menu won’t load at all. I haven’t been able to make any customizations such as extra ice, or almond milk. One of my favorite drinks is also missing from the menu so that’s annoying. I hope I will see an update available for this app soon!.ThenozsheVersion: 1.0.6

Boba timeAs soon as I sow a boba was being built I would drive by to check if it was open it’s an amazing place to get boba so many options to choose from, I no longer have to make a long drive to get some now it’s in town, support boba time it’s sooooooo good 🤤🤤🤤🤤🤤 Summer and winter am here..Craziness bobaVersion: 2.1.7

Awesome like the BobaIt’s a cool way to see your points, order ahead of time and see all the locations. It’s save me time specially if I just want to stop and grab your drink. As a mom of three I’m running back and forth, so at times I like to order ahead and pick it up. Great app!.Hopper82Version: 2.0.4

Love the new Reward System but needs some in app adjustmentsEasy to use app but the UI can be improved. The implementation of Wallet would also be amazing. Those two things would bring my review up to 5 stars. :) 💛💛💛.SecretceremonialsVersion: 1.0.8

New update is awesome!I love this new update that they put out! However, on the new map, it looks like there’s a boba shop in the middle of the ocean? 😂 just thought I’d let them know if they ever see this so they can fix it :).Illyana05Version: 2.0.3

Instant 5 starListen, I’m devastated that my local location I normally go to isn’t participating in the app, apparently. But it’s It’s Boba Time. And I love boba.. which they provide me... how could I not give them a five star?.Agheh.Version: 1.0.5

I enjoy the app it makes it easy but one thingIf they added an option to see the menu even tho it’s not during business hours so we have a way to browse the options.Tatertot1073Version: 2.1.1

Easy to orderThe app makes it super easy to order plus skipping the lines.BbygurlmelVersion: 2.0.9

Love the app! But it could have more optionsAbout the Subject line, I really think you should add a no ice option, and an extra sweet option. Other than that the app is perfect! :).I love this game -w-Version: 2.1.7

Love them but can’t put in payment infoI love boba time but I can’t put my payment info in anywhere? I don’t know what to do so I’ve deleted the app and reinstalled it to see if that helps🙏🏻.*Trust NoOne*Version: 2.0.6

Extra Add OnsThe app so far is pretty decent, just your standard app. However, I do wish that you would be able to add extra of the add ons. I usually like to get two scoops of the straw popping pearls, but it won’t let me do that on the app..QpejcbduwkdvxldnxjndjVersion: 1.1.1

CaloriesWish they had calories listed for their items.SighbruhVersion: 2.1.7

Awesome 😎Thanks for the Awesome flavors !! I only wish I could get the pistachio and Taro in XL I want more 🙂🥹 I hope someone sees this message and makes it happen 😌😇.Rango+JellybeanVersion: 2.0.4

Invalid or declined paymentsI was a fan of this app for a few months, until it started rejecting my payment options. Which have plenty of credit on them, so it’s weird. Gonna delete and start over. Hopefully that will help..Lucy BeanVersion: 1.0.8

Search optionI wish there was a search button. Takes long to find what you want.LittleCoke!Version: 2.0.9

First time ordering onlineAble to customize my drink to my liking pretty cool.JjasimtVersion: 2.2.3

My favoriteI love this place for boba 🥰 I was so thankful to find out they also have Bakersfield location. Best drinks are: -Thai Tea Smoothie w/ Boba -Coconut & Oreo Shake w/ Boba Literally cannot go wrong.Thottie913Version: 2.2.3

Easy ChoiceHi, I am deaf This apps help me choice exactly what I want to order also accessibility than cashier sometime mistake.KolloYelleVersion: 2.0.4

Love the app so farEasy to navigate, and love that they have a rewards system!.Sally cheesecakeVersion: 2.1.2

Excited customerLove it’s boba time. I enjoy most of their beverages.Busy TashaVersion: 2.1.7

Needs Apple PayApp works ok but it’s inconvenient not to be able to use Apply Pay..Nachi's IpadVersion: 2.0.9

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It’s Boba Time Negative Reviews

Got ripped offI wanted to invite my cousins for a boba night and ordered 6 orders from this app. I ordered at around 9:30-9:40 p.m. and was getting regular updates of the drinks getting prepared, when the delivery person got them, and when it was arriving. When it was said to arrive, I went outside my gate to get it and was confused as I saw no car outside. I checked the app again and it said my order was delivered. I checked the “Track Order” option and it said it arrived at 8:03 p.m.?? I did not even order it at that time. I called the store and the lady was very nice and explained to me what I should do but her instructions weren’t what I can do. I did have an Uber eats but since I got a new phone, I haven’t been able to sign it to my account, so I can’t see any recent orders (already checked) so I can’t even put “Order Not Delivered”. So yeah just got duped $38 and honestly just disappointed with this app given this is my first impression to it. Never ordering from here again..0620Ira0620Version: 2.1.7

New update is not good :(I downloaded the app when Boba Time first launched it. The first update to it was awesome but this new one is awful. It’s very confusing and difficult to navigate around. When you open the app, it looks like you’re not logged in wven though you are. There is no order history button, no receipt, no “order number” to show at the counter if you order to pick up. Wish it was like before the update, and a search button for drinks would be a great feature if possible! Absolutely nothing bad to say about Boba Time itself. Been a customer for many of their locations for almost ten years and they have gotten better and better with time. Love this place. But please change the app :).TerezaMakVersion: 2.0.4

Good working app, but Loyalty Points ABYSMAL and anti-consumerBeen going to It’s Boba Time for several years now, and although their stamp points rewards system used to be great, the new points system they have in place for the newest update in their app is so anti-consumer. Only 1 point per dollar spent? Before when you guys had stamp cards, I only needed 10 drinks for a free drink. Then, when you guys transferred from the stamp cards to taking stamps in the app, it was 15 drinks. A little bit much, but I was okay with it. I get the Taro Slush drink with rainbow jelly, which is $6 per drink. Now that it takes 150 points for one free blended drink, I will have to purchase 25 drinks just for one free drink. That’s ridiculous! You guys need to update that system; that’s so anti-consumer and your business obviously isn’t struggling at all so I don’t see why you need to make it so hard for a consumer to have loyalty with your brand. App works great, like I said above. But the loyalty system needs to be updated..The Ardent ReviewerVersion: 2.0.4

Needs WORK!!!If you want people to use your app when ordering, then you need to have an app that actually works well. It’s really frustrating to order from your app, wait for my order, go into the store to pick up my order, and find out that the employees aren’t even aware of my app order. I suppose that’s why there isn’t a notification in the app to tell you that your order is ready… because no one that works at the store is even aware of the order! And last but definitely NOT least, one of the drinks I ordered wasn’t even available but I was able to order it through the app and was charged for it. So frustrating!.Lookin4lloydVersion: 1.1.3

UI is terrible."Finding" your nearby store doesn't work. If you tap the store, it automatically on the map picks some default one. Then after scrolling through every store to find yours, it says to check back during opening hours even though the store is open. Since I haven't had the chance to properly even use the app, I can't give it more than 1 star since it basically doesn't work..Cannot even use itVersion: 2.2.1

Have to wait 5 minutes to log in againI changed my password because I haven’t used this account in a while and it still didn’t let me log in. I think this is a stupid feature especially when I’m literally in line and ordering and have to wait 5 minutes everytime I get my password wrong. Maybe add Face ID log in or something faster. Even staying signed into the account would be nice..TwinklefacefartVersion: 2.0.4

Needs major enhancementsAm constantly being logged out and the user credentials are never maintained. Having to constantly reset password too since it won’t make use of iOS keychain password feature. Should have FaceID support also to make even easier, but it doesn’t. Please make logging in easier and I will change my rating..KpmercerVersion: 1.1.3

No customization, not comfortableYou can’t select ice level in smoothies, add ingredients that aren’t a part of a standard boba/sugar package and can’t add special instructions. That means that for me, a frequent Boba customer, the app is completely useless. It’s also not comfortable or nice-looking like Chipotle’s. Buttons are small and each time you order anything you go through a series of unnecessary steps and selections that add unnecessary frustration to the experience..This-Nickname-Is-Now-TakenVersion: 1.0.9

Definitely needs updatesThe app functions a lot of the time but I wish they would add better customizations for orders. If I wanted a coconut taro smoothie or shake I can’t order that because there is no customization for it. Same with popping boba. You can only get one scoop… what if i want two scoops or three? They need to make things more customizable. Otherwise it functions ok..BrookiecoolieVersion: 2.0.2

Why order on app?I ordered on the app for the riverside, ca location and I got there 15 minutes after it said it would be ready and had to wait another 15 minutes. People that ordered at the cash register when I arrived got theirs before I did. I only ordered 4 drinks, so it wasn’t this crazy amount. Just disappointing because the app is so you can save time..Sadaboutapp1244Version: 2.0.9

No ASAP option at all-locationsAll the locations have an order ASAP option …except the one near me where you have to wait 40minutes to order one drink. Very annoying and defeats the purpose of ordering ahead. They also don’t have the macarons on the app..LadyxluxeVersion: 1.1.3

Unable to orderCalled the store to order and they said only take orders thru the app. Downloaded the app but when pressing the pickup time, a popup window opens and says “Sorry, ordering is unavailable at this time. Please check back during store hours.” Tried ordering at 1740 but store closes at 2100..Sduen_Version: 2.0.4

Not completeDoesn’t have sweeteness level and Ice level on all drinks etc. so even after ordering, I have to call in to edit my order. Unfortunately app provides more of an inconvenience rather than a convenience..Waiguan250Version: 2.1.9

Store always closed?It always says the store I want to order from is closed even though it’s not. I have to order pickup on ubereats and that’s annoying because I don’t get any points like I would from the app. Literally useless if I can’t order with it.TynavarrVersion: 2.0.9

Needs an update on new locations.I only see two locations on the app, I know for sure there’s some nearby and I thought it will be here on the app. To my surprise it isn’t in which is very disappointing. So I have to drive to get it as take out and drive back..JejenjdVersion: 1.0.3

No option to add note for nonstandard customizationI like to order matcha with far lower sweetness than standard and the dropdown customization options do not give an adequate range. Nowhere within the order process is there a field to add short customization requests or comments. Atrocious.TDFAN42069Version: 2.0.2

Doesnt workHave an iphone 12 pro max i cant order through the app but its useful as carrying my punch card on the phone but giving it 2 stars due to the fact that i cant order in app.ThugforlifelokzVersion: 2.0.2

I appreciate Boba RewardsAlthough I noticed with the new update of one stamp per drink. They removed many of drinks I brought per visit. I was about to get to my free drink when it only put one stamp per visit when I definitely got more than one drink in some of those visits..Steph bellosoVersion: 2.0.6

Terrible app - please updateCan’t check out as a guest so you have to make an account. Fine Try to make an account. Phone number already connected to an existing account so try again. Reset password for account. Email does not exist. Only email I ever use….so if it doesn’t exist in the system but my phone number does then how can I update the account or reset passwords or ORDER AHEAD. Super frustrated and I’m complaining about a boba app right now so that says a lot.BingabangVersion: 1.1.3

You can’t save a free drinkIf you reach 15 drinks and get a free drink, you can’t save it for a later time. If you continue to buy boba with a free drink on your account, those drinks don’t count towards your next free drink..Matilda333Version: 1.1.3

Won’t let me orderIt says item not found to everything I try to add to cart. It didn’t used to do that before….JezebalrainVersion: 2.0.9

Ancient AppCreating account takes forever when you are trying to order quickly. Didn’t take Apple Pay. Doesn’t scan credit card. Very outdated app..FhgxhrydasdVersion: 2.0.9

Add Drink CustomizationI always have to argue with the employees at certain locations just to make a Thai Tea sweet because the app does not allow you to customize the drink but yet you can customize the same flavor in a smoothie? So annoying!.Doña BrujaVersion: 1.1.3

Coupon CodesNone of the coupon codes worked on the app. Very frustrating..Turbo713Version: 2.1.3

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