NY State Parks Explorer Customer Service

NY State Parks Explorer Positive Reviews

“Where have you been!”Just downloaded it and was scrolling through the apps. Very nice. But to my subject line. You should have a “check in”.. the “been there, done that” view. Nice that you have the favorites but tracking and “checking in” would be great. Also, might have users submit more local suggestions that you can review for accuracy. Did a hike south of Albany the other day. Small preserve with about 5-7 miles of trails but super remote.( Keleher Preserve). If I was In the area and search for beginner/intermediate hikes, would be a great local resource. I realize that’s a some overlap with other hiking apps but still would be useful. Otherwise, looks like a very good start..IBM i guy.Version: 1.0.0

Solid but needs improvement!Overall the app is solid. Overall layout could use a update as it seems a bit dated. The basic info provided on each park is good but simple, although again could be a bit more polished ascetically. Empire pass ability is awesome and easy to use! Although the ability to add Empire pass to wallet on iPhone would be nice. There are many improvements that can be made though. Would highly recommended looking at the National Parks app for some inspiration (overall layout of app, parks visited checklist, interactive maps (showing top attractions, trails, restrooms, etc), offline ability, lists for easier planning of visits, etc) Must improve map showing all parks in NY and all park maps in general (pdf external link just doesn’t make the cut). Current option of simply selecting by region for all parks leaves much to be desired. The ability of zooming in on location and seeing what’s around would be much easier. Love NY Parks and look forward to seeing improvements in the parks and on the app!.Dave9284Version: 2.1.12

Empire passI have been so frustrated with this and unable to add my empire pass to the app. Finally got it to work by deleting the app and adding it again, which brought up a box to allow the app access to my camera. It would be nice if the state parks feature also included DEC parks and campgrounds as we are in the adirondacks and visit a lot of DEC campgrounds. Not just the Parks, Recreation and Historic Preservation areas..Fabled27Version: 2.1.14

Where are the Catskill parks?Beautiful app... but the Catskills are not included in the filter feature of the search..RookiePaleoCookieVersion: 1.0.0

Set camera permissions for wallet featureOriginally left a 1 star because I couldn’t add empire pass to the in-app wallet. Normally an app would request permission to access the camera but this didn’t. Eventually figured it out.MrPetkusVersion: 2.2.0

Great new ideas!Great design, I got so many new suggestions and discovered new places to go. I understand that the Adirondacks are not included because they are under a different agency. Seeing other options is really great way to expand my horizons!.Easy2FallVersion: 2.0.10

What Happened?We used this app a lot last summer and it was very helpful. Went to use it today and it's wonky. When I click on one park, I get another. We can't click into some of the parks. There are hazardous symbols on some parks but it doesn't say why. It's too bad. I really liked this app..KrasniasVersion: 3.0.4

Good…could be greatMany people saying there issue with uploading the empire pass to the wallet. Flip the card…let your camera see the QR code…boom will save to the wallet in the app. My beef is I can’t then add The Empire Pass to my Apple wallet like I did with the NYS Excelsior pass. Want all my cards in one digital wallet…not my empire pass in a stand alone digital wallet!.The Last WordVersion: 2.1.14

Wallet feature doesn’t workI have had app for over year and wallet feature still isn’t working. Also, what happened to Staff’s Picks. I liked being able to see those recommendations!.HehsuegejsydVersion: 2.1.12

Way better than the old Oh Ranger appMuch improved from the previous Oh Ranger app that was not updated in five years..Goyanks007Version: 1.0.0

Amazing app!Who knew there were so many state parks in NY?! Very informative. Love the amenities feature to find the perfect one. Excited to start exploring them all..Travelin' LisaVersion: 1.0.0

I Like the Explorer and park mapsHowever, I downloaded this so I could have a digital copy of my Empire pass on hand but the wallet does let me add my pass. It’s just a blank black screen when I click “add existing pass”.HockrockgutrotVersion: 2.0.10

Needs Apple Wallet SupportThey need to add the ability to add your Empire Pass to your Apple Wallet. Much easier than opening and navigating through the app when entering a park..Kobkob333Version: 5.0.3

Adding Empire passNot able to add pass, takes photo but then says wallet in empty 😞.J-man 34Version: 1.0.0

Not bad, needs fixesUnable to add my empire pass..BelminNurVersion: 1.0.0

Awesome app!This app rocks! Super helpful and easy to use!.Bjames2223Version: 2.0.10

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NY State Parks Explorer Negative Reviews

App Seems to get Worse Over TimeI can’t search in the app anymore, not sure if they took that feature out or if it’s a bug fix but it’s been like that for awhile now. I have several parks favorited and those are the only parks I can see that aren’t featured on the first dashboard. The app freezes and doesn’t let me scroll so often it’s frustrating and all together resulting in getting rid of the app. The app used to work great for me, I used it mainly to find state parks close to me/their trail maps but it hasn’t been a good app since last year at the least..Cjp7417Version: 3.0.3

The App Wallet section is pointless!Drove an hour to one of the locations with my wife, 1yr old, and Husky and the park ranger would not except my empire pass thru this app. He said they need the card in person. So we left and drove an hour home. I immediately deleted the app because the main purpose for the app for me was so I don’t have to carry the card in my wallet. FYI- Keep the Empire pass in your actual wallet. I hope this does not happen to anyone else.LokithehuskyVersion: 1.0.0

Add card feature not workingGot the app primarily to add my empire pass, but the ads card feature is not working at all. Forces you to take a picture, but only a poorly placed “cancel” button is available making it impossible to upload my card..UrgirlkashmoneyVersion: 2.0.10

Endlessly LoadingThanks for the update! All it’s doing now is endlessly loading nothing and I can’t select anything! Can’t even view the empire pass I got! Thanks for the useless update that wrecked the app! You pricks.Youeyg96Version: 5.0.3

Deleted my Empire PassThe app spontaneously removed my Empire Pass, making it totally useless to me. I’m still going to have to bring my physical pass with me just to make sure I can get into parks without issue..Bangkokdangerous520Version: 3.0.4

Crashes constantlyCrashes constantly, unable to access empire pass….Kate AthensVersion: 5.0.3

Does not workDownloaded this app to put my NYS empire pass in my wallet. Every time to scan card to add it to wallet app glitches and goes back to landing page..Mallary KVersion: 1.0.0

Where’s the AdirondacksWhy is the Adirondacks not showing up on the search button? That’s why I downloaded the app. Please fix.John djolevicVersion: 1.0.0

Can’t search Adirondacks?Curious as to why Adirondacks region is not “searchable” on the app? It’s the best part of NY......RahhdcnjuVersion: 1.0.0

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