Boating Suite Customer Service

Boating Suite Positive Reviews

Great for this Lake dwellerWe live on a large lake and boat regularly during our 9ish month long season, and I have had this app for several years. I was real disappointed when the shut down announcement came and had to download data to spreadsheets to retain it. So it was super god news when it came back on line better than ever. Having a place to keep service and repair records, and double checking fuel quantities against boat instruments provide a nice level of confidence. The only reason I did not provide 5 stars is I think the trip log feature needs some improving..CobaltCapVersion: 2023.1

Love this appI have been using this app for years to track my maintenance, fuel consumption and trip logs. I find it easy to use and love the ability to change the date of an entry at any time to any date, especially the date in a fuel entry. Very easy to do if you touch the date you want to change in the lower left hand corner. Looking forward to trying out the iCloud sync feature..IwishIcouldVersion: 2023.1

Nice update.Overall I really like the new interface and ability to quickly start a new trip and track recording. Also like the fact it works well on an iPad. Really would like to see iCloud data sync Ability. I’d gladly pay an upgrade fee for that (not a subscription though, please don’t ever go to a subscription based cost, what a crock that would be). I do have to be careful though. I’ve started a new trip a few times from the main page, and selected record track. But at the end of the day when I went to stop the trip I noticed the app didn’t record anything at all! It’s possible I may have closed the app accidentally, but not sure. I’d think it would have the ability to run in the background? Lastly I’d like to see the ability to record an overnight trip or multiple day trip where you can differentiate between time on the boat and time moving/traveling. Currently for multiple day trips I create a new log only for the period of time we’re moving. So the stats may get skewed as the app won’t track time we’re spending on the boat at anchor or in a slip....hope that makes sense. Overall though I’m very glad the app was updated and I did receive excellent support early on with some questions..ChichiflysVersion: 2020.1

Overall Good For Tracking Boat StuffThe latest version added ability to share data between devices, which I find useful. Good app overall for what I need..JukiDogVersion: 2023.1

New version looks great!Thanks for continuing to develop and invest in this very useful tool. The cloud sync is a great improvement and will allow a more convenient user experience across multiple devices..GregufVersion: 2023.1

This App is great!I have been using this app for many years and use it every time I go out on my boat. It keep all my trip and records in one place..MiguelrishVersion: 2023.1

Logs are great!The fuel log, maintenance expense log, a nd the trip log are amazing. And off you are thinking of getting your captains license it will make the paper work so much better!!!.RicksphdVersion: 2023.1

SV Maris StellaHave used this app for a couple of years. It nice to have all maintenance records, expenses, and logs in one easy to use place. It suits our sailing adventures well!.SVMarisStellaVersion: 2023.1

Allows me to track everything I needI don’t use everything, but track our trips and maintenance activity. My only complaint is that it would be nice to be able to create reports of contents, not just summaries..JerihillkenVersion: 2020.1

Unable to do syncing between family members.Revised review. One person, one iCloud. Not able to do what I needed it to do. Requesting a refund. When down loaded I set up on my phone and my iCloud account. my wife and son both downloaded as you are supposed to have family sharing. When either one tried to log in, we got an error and it stated that we would have to log in with the iCloud account it was registered under. Not happening that we are going to share an iCloud account. We all have our separate iCloud accounts under one family sharing. We have one boat, that if any of us are using boat I need to have any one of us log hour meter and such. Each from our respective phones and ICloud account. Please fix this issue or refund my money. Please notify when you have addressed this issue..Southern StormVersion: 2020.1

Really Nice App!I had your previous version and having the trip log is a great addition. The look, the layout, the use of colors and the intuitive simplicity of the interface really make this great from both a visual and usability standpoint. The only thing I would like to have is the ability to change the order of items once they have been added to a list (to do list, expense/maintenance logs). Sometimes I may forget to add something until later and I would like to maintain chronological order or prioritize the order for certain lists/logs. Is there a way to do this in the current release? Aside from that addition, you did a really nice job with this app..Mitch7421Version: 2020.1

AwesomeI used the app before the upgrade and it was a good app. Now with the upgrade every boater should have it in there phone it’s an extremely useful app. There is a file for all your expenses and logs, so easy to use. They are working to make the mapping even better than it is. This is going to be the most sought after app for boaters. Rob has answered the few questions I have had, they don’t take your money and hide, he will help you if you need it. Great 5 star app..Billie22345654321Version: 2020.1

Long time user is a fan of the upgradeWe’ve been using the app for 5 years to record all maintenance, fuel and expenses for our sailboat/home. On our 2.5year circumnavigation, it was essential to have this history at our fingertips for maintenance and parts regiments. We like the new font which enables one to view all the maintenance info without scrolling. Still capabilities we haven’t explored like the Trip, but we’ll tackle that soon..Ktulane84Version: 2020.1

Super Help from a Happy BoaterI have used Boating Suite for the past 13 years and was very excited to learn of the update. However, I was totally lost in trying to update my information into the new app. Rob worked and exchanged emails with me for more than a week when he finally resolved my issues and I now am successfully on the new app. Tremendous personal support I didn’t expect. Thanks Rob.Searay OwnerVersion: 2020.1

Great App & SupportI am a long time Boating Suite user from the original version1.0 release. Rob in his early days did a good job in supporting issues and it even got better after V2 was release. Have there been issues yes, but that is true of all software. They have been responsive and communicative to anything I have reported or requested. A lot more support for a one time fee of $4.99 than I expected. I had no issue in paying for the latest rewrite. It comes with some new features including true IPAD support, worth an additional $4.99. I have and will continue to not only be a loyal user but continue to recommend it to all my boating friends. Great job Rob and team..Bayates99Version: 2020.1

So far so goodLoved the old app and think I’m going to love the new app. Still early to tell but so far so good. Easy backup of data from old app with smooth migration to the new app. Great customer service when needed. Thank you!.Egan317Version: 2020.1

ICloud supportI would like to see iCloud syncing support so we can keep the data up to date between devices. Thanks for the work on the new update..NoadditionalappsVersion: 2020.1

Best boating App !I have been using this boating App from the beginning... it was great then and is even better now! If you keep a boating log and want data and reports then this by Fay is the App you will need and use..ClaireBuoyantVersion: 2020.1

Data entry has cha fed from last year.First day of the season and as I started the log entries, suddenly I only had a data field for one engine, not two, and no generator. Last year I had all three. Please fix!.Ljstrick74Version: 2020.3.1

Great UpdateUsed the older version but the newer version is a great update. Very easy to use. Still early but working well..SplitDecVersion: 2020.1

Boating suitGreat app would be nice to have a server version.Bird roadVersion: 2020.1

Wasn’t what I was hoping forI was hoping for an app that would support maintenance. The developer confirmed “We’re strictly a log book for tracking purposes, not for managing maintenance schedules.”.AaronbonesVersion: 2020.3.1

Exactly what I want... BUTDevelopers promised me a unexpected reset of trip/zero out bug will be fixed soon. When it is... perfection... till then unfortunately can’t recommend. ☹️ Please hurry guys ! 🙏.KnotonaolVersion: 2020.1

UPDATESPlease do a update. It freezes a lot!.Huitzuco12Version: 2020.1

New version is worth the upgradeApp works well and new version goes well beyond the original. Recommend for recreational boaters..DavmcleaVersion: 2020.1

Upgrade well worth small feeAs a long time sailor and user of Boating Suite I highly recommend this e-log book. New features and fixes make it a marvellous primary or supplemental tool for boaters depending upon you voyage/trip recording needs. Digital nature of the log book with features like reporting and exporting save a lot of time and work compared to just using traditional log books. Ease of use, Improved compatibility with multiple devices, easy data transfer and interface make this a great little app. Help support the continued development of the application by encouraging your boating friends to take a look..CaptainWabamunVersion: 2020.1

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Boating Suite Negative Reviews

Little more than a notebookDon’t bother buying this app. The features are little more than a notebook with categories like Log Book, Maintenance, Trips, etc. I could track all the same info in Word or Excel. I thought it would have some suggested items under each category to help you fill out each section, like how old are your batteries? Date of last oil change? Date of fuel filter? Checklist for winterizing. Checklist for spring unwrapping. It has none of that. You fill in everything manually. Not what I was looking for, so thankfully it’s only $5, but still not worth it..UP nerdVersion: 2020.3.1

Just okAs a professional licensed mariner, I purchased this app last week from a different source to better track my underway hours. My first two attempts using it, the app shut down and never tracked my trips. I submitted an email to the developer and heard crickets. The third trip the app stayed on but the route was completely inaccurate and therefore I will no longer use. Recommend looking elsewhere..Capt RLVersion: 2020.3.1

ClunkyI had high hopes for this app because it’s exactly what I was looking for, but it isn’t that good. It’s clunky and hard to navigate. And there is no ability to edit the date field for fuel entries. I filled up last week and want to add that to the log but it only allows today’s date. Can’t believe that in this day and age this feature doesn’t work. Horrible app. Would not recommend. Joe.Swamp Donkey 10Version: 2020.3.1

Constantly CrashesThis would be a great app if it worked properly. But it’s very glitchy. Crashes constantly and loses data that is time consuming to enter. Sometimes the keyboard is not even available on the screen to enter the necessary data. Very cumbersome and frustrating to use. Should have been tested better..JwassenbergVersion: 2020.3.1

Tried for 10 minutes and crashed 5 times…Gonna ask for my money back on this one, crashed 5 times in the first 10 minutes. It won’t allow me to type in information such as dates… etc….NcjayjawkVersion: 2020.3.1

New pricing scheme is absurdIt used to be a one time purchase but now it is 80$cad/y subscription! There is no way this app is worth that. Developers are being greedy and overvalued their app. I’ve been using this app for many years and bought it multiple times. I was mainly using it for trip, expense, maintenance and fuel log books. But, the number of outings I do and the length of the season here does not justify that amount of money! I guess I’ll be back to the old fashioned excel sheet..MlemayVersion: 2023.1

WAS a great boating log for the moneyWas a great way to track vessel hours, maintenance and expenses electronically. Price increase was astronomical! From about $8 to $90 CDN per year, with tax. With this price increase there was supposed to be some improvements, but so far I can’t see any change. It still can’t access it from other devices, and I can’t see anything else different. I swallowed the huge price increase hoping that I could access the app through all my devices, but even if that worked, it would still be hugely overpriced. I will download my data before my subscription is over and will not renew. It’s not really any better than using a spreadsheet app..Cooper! Cooper!Version: 2023.1

Getting startedI recently purchased this App and I’ve been fiddling with it for a couple of days and can’t get it to work. When I highlight any of the 7 logs, the page will open but I can’t enter anything. I’ve deleted and reinstalled several times to try to get it to work but so far no success. I went into the Help and FAQ page but none of the generic FAQ information answers my question. I tried the contact page but it leads nowhere. I’m certain that this is something that I’m doing wrong and once I get it going it’ll probably be fine. I just find it frustrating that I can’t find any help. I gave the App a 1 star rating but that’s probably not fair because I don’t know how good the app really is yet..SeahawkjmcVersion: 2020.3.1

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