SyncUP KIDS Customer Service

SyncUP KIDS Positive Reviews

Highly recommended 💯💯This app definitely help to keep tabs on love ones and family members but the work of such tracking apps is usually limited because you always need to access the device you want to keep tabs on in order for the tracking app to work effectively. My question is if i can access the device i want to hack, why would I need it hacked? But i understand we hack devices due to different intentions and to recover some information that must have been deleted or kept from being easily seen, the device will be required to be cloned. Being unfaithful gives rise to a whole lot of issues and situations that might be very difficult to cope with if you don't have an account of what is really going down with your partner when you are not together. If you keep getting these signs it's most likely to be true your partner is cheating. That's not the end of life anyway, you can make a choice that suits you and be to your advantage for something like that to never repeat itself. For anvone that find themselves in this situation, what you need is to contact a private ethical investigator named Kevin at (Greatspy207 @ Gmail com )to find out what has been going on behind your back, and fix it as quick as you can. His services are highly rated and affordable, regardless whether your problem is personal or beyond personal, I am certain that whatever you are passing through will be fixed in a jiffy. I am a huge testimony to his exploits and I highly endorse that you write to him..McGrath Jerry ❤️Version: 1.4.2

Very well designedI love the features on this kids watch. The app is very user friendly. From the app, you can load unlimited contacts that the child is allowed to call or text, and no one can contact your child unless you have put them on the list. You can set a boundary around your home or neighborhood and another around the child’s school. You get a notification if the child goes out of that boundary. You can set up school mode that disables smart features during school hours, but you can still see the child’s location. Set it to repeat, such as 8 to 3 on Mon thru Thur, 8 to 1 on Fri. On school holidays, you can disable school mode easily, and turn it back on when school resumes. The child can’t disable school mode or add contacts. The app keeps the parent in charge and notified of the child’s location at all times. The charger holds the watch magnetically, so very easy for kid to put it on the charger themselves. One word of caution, if the watch isn’t charging properly, change where you plug in the usb. I had it plugged into the usb on my kid’s bedside lamp, which would only charge it 50% even after sitting there all night. I changed it to a wall charger and it got to 100% in under an hour..George7738Version: 1.4.1

LOOVVEEEEE for my 4yoJust got this watch for my daughter because she started summer camp this year and going on trips & I was not okay lol so since chaperoning was out of the ? This watch was the next best thing. It’s free if you have T-Mobile and you just pay the $10 bill ea month. I love that I can put it on school mode so she’s not playing games on it and can call her dad and I only during that time. I use school mode during her bed time as well so she’s not doing too much with it at night. Each trip she goes on I created virtual boundaries so I know when they get there and when they leave, for camp, soccer practice & family etc! My daughter loves that she can send voice notes since she can’t text not knowing how to read just yet & we send her voice memos so she knows what we’re saying when we text her! Y’all GET THE WATC!! It’s perfect for KIDS!! I’d say if they can work a phone or tablet this is perfect for them.Music lover🎤🎧Version: 1.2.0

ReliefThis makes mom life so much better. My son is 7 very active. I wish I had this sooner. It helps me and my son communicate and I always know where he is, it gives me peace of mind. I really like how it's on his wrist and not in his pocket cause he doesn't always have pockets. It always stays on his wrist. " I'm so cool with my new watch phone" my son. And now my aunt and 3 other friends has a kid watch. Cool thing you can share with others who have the watch too. So too a babysitter, dad, grandma can see where child is too. On mine I have access to my son and my niece. I love it when it's my niece is within park boundaries I know she is here. As to when son is in home boundaries. I'm rumbling now. Get the watch. Try it out! It works great for us. Hope the same for you. Give it time to download and at least 3-5 days before you say you hate it. Lol.Ahteam5Version: 1.2.7

Almost 5 StarsI cannot figure out how to turn off the weird notification that my daughter’s watch has been off for four hours without turning off other notifications, which I want. Why would I want to know at 1AM every night that her watch has been off for four hours? I get the notification when she turns it off at 9PM. UPDATE: I appreciate the response, but I do not want to turn Watch Status notifications off. I want them to work as they are supposed to. It says I should be notified “when the watch is turned on/off, and when it’s offline for 24 hours or more.” What actually happens is I get notified when the watch has been off for FOUR hours, which is usually around 1AM. The notification I receive even says the “watch is offline and was last seen four hours ago.” So it appears someone mistakenly programmed it to be 4 hours instead of the 24 hours it’s supposed to be..Michaelc4545Version: 1.2.0

Well worth the piece of mind.I did a lot of research on this item before deciding to purchase it. The reviews weren’t clear. People either loved it or hated it. T-Mobile had a terrific offer, the watch was free and they waived the activation fees. Just had to pay taxes and $10 a month. The screen itself is big for a child. My daughter is 7 1/2 but it definitely makes it easier for her to see and use. The keyboard for the text is a little awkward as well. I am the least tech friendly person I know and I had no problem setting up the contacts or using the app. Very user friendly. We were able to purchase new bands to accessorize it and she loves it. Fits great and being attached to her makes it all that harder to lose. My favorite feature is the live gps. All children should have one of there. Well worth the piece of mind it brings especially since land lines hardly exist any more..DDuq 1574Version: 1.2.6

Great features!I love that my 7 yo son can call, text, and even take and send pics. He can set tasks with reminders, set alarms, play a couple of games. School mode is perfect because he won’t receive any distractions, but we can still call each other in an emergency. The Velcro wrist strap makes it easy for my son to put it on and take it off by himself. I also LOVE the gps tracking. It’s very accurate - shows me in the app on my phone exactly where my son is. The only slight drawback is the battery life. I had heard it would last a few days. Ours lasts 1 day. It does last all day, though, so we just charge it for a bit at night. It doesn’t take long to fully charge, maybe 1-2 hours..LadyDeb7Version: 1.2.6

Want to love it butIt's a great idea and While I absolutely love the concept of being able to keep up with my eight-year-old daughter while she’s in school or anywhere I or my husband are not, but it’s not consistent! the updates take too long to refresh and if it’s for kids, I feel like it should be more of a live location monitoring system. My daughter has often told me she has moved from one location to a different one because I make sure we communicate like that. However the watch will still show that she’s at a different location and I don’t like that. I also have had the app show me that the watch is in one place when I knew it was not because it was actually in her room. It’s definitely not my phone because it does it to my husband as well. If I’m the only one dealing with these inconsistencies, I would definitely like to know what I can do about it..HevnzHereVersion: 1.2.7

Literally LOVE this watch!!Was just saying how much I loved it right when the review came up so…. Guess I’ll share my love story. Got this for my now teenager when she was 12, she never wore it bc it was too “kiddy” for her Ana plus she has a cell phone. Well, she’s on punishment and no longer have that cell phone so, how do I keep in contact? Yes, this watch is even better then the phone! I can text, call, track her location, set alarms and so much more, just IN LOVE! Even while the batter is drainer, I can still see where she is, what??!! Wish I would’ve made her wear it sooner lol !!! Highly recommend for all parents, don’t care if they don’t like it, you will… and it will make you feel so much relief, get it!.Tiy kiyVersion: 1.2.3

Sync up watchI love the white is a great idea my daughter so sad that she can contact me anywhere at school while she is out as well as I only thing I do not like it every other week I’m having issues with the app showing that my daughter phone is off-line when it isn’t I can still call and text her and she can still call and text me but on the app it is showing off-line Which is a huge concern because I’m not able to track where she is they really need to fix that problem I’ve only had this phone less than a month and this is the second time within a week that the app has shown off line.YoofficialgurlVersion: 1.2.0

Only a couple of things that they could improveSo far we’re loving this watch. There are two things that I would change: 1) if the watch sound is on, it audibly alerts every 500 steps. That is way too frequent. They should give you the option of turning off this alert without turning off the watch sounds overall and/or allow you to adjust the alerts to what you want them to be. 2) it would be preferable to be able to choose the sound for the alarm. The watch only uses a standard alarm noise. It would be nice to be able to use any of the ringtones instead. Other than those two things, so far the watch has been fantastic and my kid loves it..Meg the BuckVersion: 1.0.7

Love itAfter reading reviews on T-mobile I was skeptical about adding another $10 a month to my bill for a watch that wouldn’t work but we absolutely love this thing. It works so well. My daughter is almost six and in kindergarten so I wanted a way to communicate with her while we went about our days and this is perfect. She sends us audio messages and pictures, she can call us if there’s ever trouble, school mode turns off all of the sounds and distractions, GPS is accurate and maps are clear etc it works great. If you’re looking at reviews just get one and you’ll love it..Slick-d217Version: 1.2.9

Scheduled school mode does not workI’m so glad that the school mode can be scheduled now. HOWEVER, it does not work! The watch still allows games and other features during the scheduled school mode times. The manual school mode does work and disables games and such. Additionally, please give parents the option to choose which functions the child can access during school mode. I really need the task reminding function to be available during the school day as he will need reminders to turn in homework, be ready for certain activities, bring things back, etc. While I think games and other things should be disabled, tasks is an important feature that should be made accessible during school mode. Thank you!.Kateyz86Version: 1.0.4

Amazing starter iPhoneI absolutely love the kids watch my son is seven he’s involved in sports any also calling goes to his fathers every other weekend with his three-year-old brother it’s such a nice feeling now that he can text me on his own and call me or I can call him and I don’t have to wait for a reply back or maybe not get a message at all if it goes to the fathers phoneIt gives him a little bit of independence I like that there’s no Internet he can play some games and that’s just enough I like that I can control it and it gives him responsibility and for the price it is a month it’s absolutely worth it.ApbinzzzVersion: 1.2.3

Homeschooling Military Family Must Have!My kids wake up every morning and put on their watches. They keep track of their morning routine, chores, and what they are doing in homeschool for the day. I also have more peace of mind taking all four kids out by myself while my husband is deployed knowing they have on their watches should something happen and I loose track of even one of them. They are also able to text and talk to our family that live states away from our current duty station. Definitely a must have if you have a lot of kiddos to keep up with..ShyHafMomVersion: 1.2.6

Perfect alternative,Love the watches for my kids (10 and 11) who need to communicate with parents and caregivers but are often too young for actual cell phones with internet and open dialing. Cell phones can get lost, stolen or broke and becomes quite a headache. I’ve had 2 of these since 10/7 with no issues until today. One my my kids watches won’t get out of school mode. I have faith the dev team will get me fixed up since these are fairly new in the market. Other than that would and have recommended to friends with kids as young as 6. Tech babies r us!!.MissKimmy80Version: 1.2.2

No more “Just come get me”…Watch serves so many purposes such as 1) staying connected with family/friends 2) playing in the neighborhood, I know where she is at all times 3) when it’s time to come home, I can now call versus having to go get her!! Our summer nightly routine has been “mommy, can I play for 5 more minutes, just come get me!”. Since getting the watch, I simply call to let her know when it’s time to eat or come home. She stays connected with her close friends who also have a watch. She sends daily voice notes to me or calls me when I’m at work. Our life in managing her play has become way more efficient. I highly recommend this watch for any child who fits the age range!! Watch audio is loud and clear. Calls connect seamlessly. Lastly messaging is a breeze with their tiny fingers. My 7 year old ❤️s the watch and she’s already persuaded 3 of her friends in getting the same watch…so now they’re all connected!!.Mshelen253Version: 1.2.7

Good smart watch for kidsWe originally bought the tick talk 4 and we all hated it. My daughter dreaded putting it on and there was always issues with the parent app. My daughter LOVES this watch. My favorite features are the virtual boundaries and the live tracking. I wish the battery life was better but that’s one of the only down sides. I do wish you could monitor and see who my kid is talking to and when but besides that it’s a great product designed for kids to actually enjoy. Our daughter is 7 and loves that she can talk and text others..HixcourtneyVersion: 1.2.4

Skeptical at FirstMy child has had this for about 8 months now and we love it. It’s a great way to keep tabs on him when he’s playing in the neighborhood or walking to and from the bus stop. The watch sometimes glitches or won’t take a call but always works after I restart it. In the beginning there was a problem connecting but I reached out to the support team through the app and they fixed the issue quickly. Great for tracking and making quick phone calls..Stephster16Version: 1.2.6

Won’t connect every so oftenSo when we first got the watches for our kids every 2-3 days it would say that it couldn’t connect to random watches… until I restarted it. We lost one because it wouldn’t tell me where it was… the location is also a block off when we are at home. But when they are at school it shows their exact location. Anyway it can be very frustrating there are tons of settings but no settings so the kids/ anyone can’t turn them off… overall it makes it possible to call and checkin but the tracker kills the battery and doesn’t always work so that’s sad..MeetyugfVersion: 1.2.7

Amazing!Best purchase ever! It accurately tracks and calls and texts just like a real phone. I just don’t have to worry about my five-year-old losing it since he wears it ! We’ve had it for two weeks, and I am so in love with it! He always sends me hearts when he’s at school or a little voice note just saying that he’s having a good day or whatever. I highly recommend it to any parents with little ones! I would say 4-10 age group ! Will repurchase if anything happens to it ! Please keep making them!.LizsherVersion: 1.2.8

Excellent productWe weren’t ready to give our eight-year-old a phone but he needed some way to contact us while at friends houses are walking home from school just for his peace of mind and we love this product. We can see right where he is and know that he’s safe. He can communicate with his family members and receive texts from us. Let’s face it, this world is a technology world, and we don’t want him left behind because he cannot communicate. The perfect in between phone and no phone..ThansenzVersion: 1.2.2

Great watch but…I love all the features and haven’t had any issues this far. However, I cannot for the life of me figure out how to set a boundary for the proximity notifications. You have a screenshot for that feature in this app description but I can’t find it. If the developer wouldn’t mind guiding me in the right direction, I’ll happily update with a higher rating. Thanks!! EDIT: Found it… I had the dumb. Just swipe up on the icons at the bottom while looking at the map in the app. Updated the score. 👍🏻.Texas_ShanesawVersion: 1.0.3

This is what I was looking for a year ago!!I just Bought two for my 7 and 9 yr old. It’s nice to be able to communicate to them while in camp and after the upcoming school session. It’s nice that there’s a task option and a couple little games. It allows them to call 911 and anyone on their contact list. I got the insurance option with T-Mobile just in case they smash them up. But so far they look like they have been taking good care of them!!.Jason10003Version: 1.2.7

Sync up Rocks!My family and I recently relocated , and our two older children have cell phones. So we were looking into options for our two younger children ages 8 and 9. We have service with Teen Mobile so it just made sense! There was no wait and for the price and the relief of knowing where your littles are and having the ability to contact them and vice versa, without the stress of internet access! Whew! I cannot rave enough. Sync Up will not disappoint!.The Witham’sVersion: 1.2.1

Keeps mom from worryThis Smart Phone was suggested to me by the City police. I am so grateful. I gave my 9 year old daughter an iPhone, but it had access to inappropriate content and the ability to purchase apps and Roblox (Robux). Apple now refuses to return your money even though the purchase was unauthorized. Take charge of your child’s safety and use the Smart Watch and make sure they put it on everyday. I put it next to her toothbrush for a reminder.JASS801Version: 1.2.4

Absolutely love SyncUP kids watch and app!!! Thank you!!Thank you so much for such an amazing product! The watch is perfect for kids and the app is perfect for parents. I love all the features on the app. My child loves the watch and I love that we can communicate with not only each other but with appointed family and friends only. Everything they need and everything they don’t, like social media at their fingertips. Thank you!!!.AshLina87Version: 1.0.2

HmmI need help, I had some issues with my first watch not working but I figures it out eventually on tmobile support for 2 hours. After it worked my son lost it in the house, so I just bought another one and I cant set it up or pair it. It is just stuck on weak signal find a better spot. The pairing screen doesnt even have a chance to come 🙄 If everything worked properly its a great concept. I cant even find any reviews on someone else with a similar experience. The mail dropped off my new watch an hour ago 🫤 out the box doesnt work.Anyssahasan15Version: 1.2.3

It’s okayI got this watch because my daughter is riding the bus this year. I like that it notifies me when she’s leaving the school. I also like that she can easily call me or 911 with 2 click. The live tracking worked on day 1. Now it doesn’t work anymore. The whole point of the watch was to see her location so I can be outside at the correct time. It’s faster than my AirTag for sure but I would really like to see the location live once she leaves her school. Also battery seems like it dies fast as well. I’m not sure what that is about..Michelle20021Version: 1.2.7

Love it!!!Santa got this watch for my 8 year old son and I’m in love with it! It’s a plain and simple and exactly what I needed it for. This is not Apple Watch so don’t go buying this watch with those expectations. The only thing I wish it could do was video call but I’m happy with him being able to text, send voice messages and pictures and ofc make phone calls. The app is easy to use. HIGHLY RECOMMEND!!!.NjayPoohVersion: 1.2.4

Pretty Good, just missing a couple of key features.App is very user friendly. I was able to figure out most parental functions intuitively. Can’t set “School Mode” on a schedule (have to manually turn on and off everyday), but I’ve read an update is coming for that. Only other thing I don’t care for is I’m the only one that can add/remove contacts. My wife is also classified as a “Guardian” but has to ask me to add anyone she wants included..SalvationPHAVersion: 1.0.3

SyncUP kidsIt has helped my kids with things such as by tracking their steps, calling us if they need anything (even by calling 911), texting us, and they can also take pictures. You can always turn their watches on to school mode which means they cannot take pictures ,text , only can call us, and they won’t be able to play games..Dam - 521Version: 1.2.7

Excellent App. Excellent Watch.Finally, T-mobile came up with a solution that works. Previously I had bought a Timex connect. Watch it work briefly for 3 months and then I deactivated it, a month later when I wanted to reactivate it T-Mobile said that they could not reactivate it again which means that i paid 300$ for absolutely nothing. I purchased the Syncup Kids watch and it works great..DuduBondVersion: 1.2.3

AmazingSo I bought 3 SyncUP watches and my kids absolutely loves them! It’s easy for my 5, 7 and 10 year old to use coming with games and the ability to change the watch face background to any of the preset characters. I really love the ability to track the location of the watch and ping it if I need to. They can also call and text anybody I add to the watch via the app..Blackned HammerVersion: 1.2.4

Sync upLove love love this watch my daughter is 7 so this is perfect and at first I had a relay go it was like a speaker walkie talkie the tracking was slow and so I did some research found this watch thru my already phone company and tracking is on point One of my daughters friends actually borrowed the watch I ended up tracking it down thru the app and getting it back so it’s perfect.Determined2012Version: 1.2.4

Kids watchThis is absolutely the best ever.. I’m so amazed you can see exactly where your child is, including the address. The parent can also set boundaries and if the child try’s to go out of bounds, you will be alerted immediately. There’s many more features such as games for the child, can take pictures etc.. Absolutely the best ever, Thank you from a loving grandmother..Devine MemaVersion: 1.0.3

School mode scheduleI’ve been using this since the watch was first released. It’s nice that we can finally schedule school mode. The problem is that the scheduler doesn’t use local time zone. For me, I have to schedule school mode to start 3 hours early. And then during daylight savings time, I have to change the schedule to 4 hours early. I gave it 4 stars because the app works for the most part and has been improving..Falling asleeeeeeeeeeeeeVersion: 1.0.5

Good app!I love all of the things I am able to do with this app, except for one thing. School mode is great and makes me feel good knowing that my child isn’t being distracted by his watch, however, I’m usually at work by the time he makes it to school and I have to manually turn it on and off everyday. It would be great if it would be possible to set a time that it turns on and off. Or when he enters the school boundary..Stef19900215Version: 1.0.2

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SyncUP KIDS Negative Reviews

Child’s Privacy?“you consented to everything in the first paragraph, and the collection of your child’s photo, video, audio and text messages and child device interactions. We also collect your child’s name and age (optional) directly from you when you set up the watch.” Why does T-Mobile need to collect our children’s photos, videos, audio, and texts?! Is that not disturbing to anyone else? That’s the farthest thing from protecting our children’s privacy. Beyond that uneasiness, the battery dies within a few hours. The functions like timer, alarms and camera freeze for hours at a time. Like others have said, it would be nice to set school mode just when they’re actually at school. And the support is horrible. No one has a clue about this product. Disappointing from such a large company. Overall so far, not happy about choosing T-Mobiles new kids watch. Update - had the SyncUP kids watch since Christmas (4 months) it completely stopped working so I took it in to be checked out. $20 for a replacement under manufacture warranty. …4 months. Completely dead. And I have to pay $20?.WaldenWorldVersion: 1.0.6

WILL NOT LOG INGot the watch and it works. The SyncUP Kids app on my phone will not let me log in. I have spent 15 hours between chat and calling support. It has been on going for weeks and they keep submitting tickets. I have called Apple and it is a Tmobile issue as they own the app. Tmobile tech and care keep assuring me it’s ok and going to be fixed. I was told if it wasn’t resolved the other day they would figure something out or a new phone. They now tell me they can’t do that. It has been a horrible experience. I had the Gabb kids watch and it was amazing. I switched so we would all be on the same plan and regret it majorly. With this horrible service we are about to move carriers all together. I have had sprint/Tmobile for over 9 years and the customer care stopped and became garbage after the merger. You use to be able to speak to people based in the US and actually get help. Not it’s play telephone and spend hours on the phone and chat waiting and still no resolution. Save your time and money and DO NOT get the watch if you plan on actually using the app..Nik12393Version: 1.4.1

The worst app for tracking your children!!!I’ve only had the app for three days the first day I could tell this was a mistake! It was lousy to upload and sync. I called for help and after 30 minutes the tech had to tell me to uninstall the app several times in order for it to work, then she blamed my iPhone not being updated to 17! Ok?!!! So I update the software to the latest version and now roll into Day 2 and again unable to open the app. It kept spooling. When I finally got it to open, GPS won’t tell me his exact real time location. So it didn’t update…. then I’m not able to send text messages to him. It kept coming back undeliverable! Day 3: I’m trying to find my son’s location because the school bus has a flat tire and I can’t find him. It took me 45 minutes to find my son’s location! T-mobile do better! I’ve been a customer for 14 years and I am going to take my business elsewhere. I have children I am trying to track, using your watch/ gps tracker, and it’s not working..Sorry not sorry parentVersion: 1.3.1

It’s one of the biggest waste of money I have ever spentI’ve had to return the watch four times because it never works. The battery never works. The app always says somethings wrong with it to come back later. I don’t have access to my kids watch I’ve contacted T-Mobile and they’ve always sent me a new watch but it never seems to work, the first time I got it for him was for Christmas so I waited a little bit to give it to him as soon as he gets it the watch battery only last 20 minutes so we get another one. The other one won’t even turn on, so we get another one and we have the same issue with the battery, so we get another one this was all handled through the insurance that we purchased. We now have a Watch that works the batteries still not 100% but it will do but now the app never works. I updated it. I deleted it and installed it again and it never works..I never revieweVersion: 1.4.2

Some issues with the appI’ve had this watch for a few weeks now for my child. While I do love it, I’ve also had problems with the Live Tracking and Virtual Boundaries features. I’ve reported these on several occasions in the app, but have yet to get an update. The Live Tracking feature usually (almost always) gives me an error and states it “can not connect to the watch to start live tracking.” I’ve also had the location refresh setting at the recommended 30 minutes, however, the app will sometimes go hours without refreshing and reporting my child’s location. As for my virtual boundaries, I have 3. Without fail, each time I have saved my preferred dates/times specific to each location, the app makes changes. I BEG you to fix these problems in your app!.CristalmathVersion: 1.2.2

Selling liesI bought the watch and spent 2 hours at the retail store and the retail salesperson that sold me the watch which work for T-Mobile had to call an tech to get it set up since after I was charged for the device left there and they said the app issue will be resolve and nothing was fixed updated phone plus app itself turned off my phone and turned it back on I deleted the app and downloaded it again and nothing was fix at all and there’s a lot of reviews about issues about since August on the internet if you search for reviews so if you thinking getting your kid this watch it will be waste of money and time they are selling dreams and it’s disappointing that I bought this for my son as a birthday gift so what they told me was that I had to wait 72 hours that’s 3 days that a kid would be without his gift..TmobileizassVersion: 1.2.2

Doesn’t perform up to parSo my son has been wearing this watch for about a year and half. The location tracker is hardly ever where he is actually at. He started wearing this watch in elementary school. I know he’s there but sometimes the watch location says he’s blocks away. I know it has to do with reception of the watch but being 4 or 5 blocks away from where he’s actually at is not good. Sometimes it’s a mile away! I’ve set up the school mode but it doesn’t seem to work every time so I have to manually go into the app every morning and make sure it’s on. I’ve been with T-Mobile for 14 years and this watch is really not worth the money..Mooochiii333Version: 1.2.1

Great if it was not rendered uselessFor the life of me, why can my kid set this into airplane mode making it unusable on his own from watch ??? Trying to set up first day -and realize I can set boundaries based on school with preset times & days but cannot have this option for ‘school mode’ setting. Guess I can set myself an alarm twice daily to manually set watches into ‘school mode’ from app. Also, with kids it would be nice to set lists into reminders. For instance rather than alarm saying ‘chores’ or ‘bedtime’ it would be nice to place lists under that rather than making 5+ alarms for each item as it is multi step and hard for kids to remember..LashalistaVersion: 1.0.3

Real review ‘So I got this watch seeing a lot of good reviews, Honestly to be realistic, the watch is super Fragile doesn’t have any accessories available nor screen protectors, the screen broke the first week my son had it, and it didn’t get hit hard I passed him a basketball and it hit the watch and cracked, the most Irritating part is the app, the app never sends me real time notifications my son would Leave home or be at home and an hr later I get the notification he’s home, the tracking part, never on point it doesn’t even show close to where he is at and takes forever to refresh, turning off school mode Can’t even get me started on that, 90% if the time the app can’t communicate with the watch, we bought it for his safety and making sure he’s okay ans where he’s at but what’s the point of that if the app doesn’t function till hrs later. The only thing I can’t Complain is texting and calling is good and instant but when tracking and app function it’s a 1 star review.Real review !!Version: 1.0.6

Worst design… sooo many bugs!I don’t understand why T-mobile doesn’t fix the MASSIVE issues with this app. First, I constantly have to log into this app. I tried setting up the Face ID but it won’t recognize my face and eventually it reverts back to a standard log in. Everytime I open the app a red box appears saying it’s having issues and to try again later. My kid’s location seems to always be available but everyone else in the family has a problem with theirs and no way to reset it so the location reboots. It makes me not trust the apps ability to notify me if someone takes my kid!! Way too many issues and T-Mobile won’t fix it!!.Frustrated42986Version: 1.4.2

Not goodFirst I couldn’t pair the watch. Spoke to T-Mobile on the phone for about an hour, no one could figure out why it wasn’t pairing. The app was acting normal but it acted as if the watch paired although the watch never did. It was weird. Then the app stopped going into the profile I created for my Son. It keeps saying error so now the app is messed up and the watch never was able to pair from the beginning so I took it to the store, mind you I just got the watch yesterday it was delivered. Took it to the store today and they couldn’t help nor the people they called on the phone. It’s ridiculous! I wanted my Son to have this for tomorrow for camp!.Tovah SVersion: 1.2.7

App problemsI just purchased this watch for my daughter mainly for the GPS tracking. I got the watch and I downloaded the app and I was able to set up the Watch easily. However, the app is not letting me do anything. Anytime I click on locate friends and family. It gives me an error and it will not let me go beyond that to set up boundaries or track where my child is. I cannot get it to pull up her profile on the app, the people that I’ve added to her approved list of contacts do not show up on the watch. I am very frustrated with the lack of user abilities on the app..BphoenixhVersion: 1.4.1

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