Kaiser PermanenteKP Health Ally Customer Service
- KP Health Ally Customer Service
- KP Health Ally App Comments & Reviews (2026)
- KP Health Ally iPhone Images
Managing your health just got easier with the Kaiser Permanente Health Ally app, designed for patients enrolled in a diabetes or hypertension Remote Monitoring program. Once enrolled by a KP clinician, use this mobile app to seamlessly share device data with your care team.
If you aren’t enrolled and think you may qualify to participate, reach out to your care team for information.
• Sync and manage your device readings using your KP.org login
• Participate in multiple remote monitoring programs in one application
• Share your readings with your care team
• See the goals assigned by your clinician
• Have easy access to the Telehealth Support team
KP Health Ally App Comments & Reviews
KP Health Ally Positive Reviews
Awwww … c’mon !I was referred to this app by my Diabetes Health Manager for recording and syncing my glucose readings to my Doc and Health Manager at Kaiser. It worked very well (not perfect) for 2 months then I noticed the syncs were getting ‘sluggish’ or ‘delayed’ from when my meter picked up the blood drop until it registered on the app. Today, it wouldn’t sync at all. I attempted the test 4-5 times in a row hoping the readings would be recorded as proof of my insulin needing adjusting down. This was to be labeled as Pre-meal, but couldn’t wait to get glucose into me as I was going hypoglycemic; therefore, eating sugar immediately without recording the low readings. I’m hoping this glitch is in the software algorithm and being addressed as it is a good app to keep everyone on my team at Kaiser apprised of my progress in controlling my blood sugar. Nothing really helped me ‘record and address’ glucose readings doing it manually in a notebook, it was hit and Miss for me. But this app was always at hand as I carried my cell phone almost 24/7 and it was easy to use as a ‘vehicle’ for entering, recording, and viewing my progress… so convenient. It keeps me accountable to myself to eat properly and monitor my diabetes daily … and it provides my Diabetes Health Team real time info on my progress. I do hope the app team addresses the concerns I’ve read in these reviews … it’s a great tool when it works as designed. 👍.Version: 3.11.0
Almost perfectI preffered, pre last update, for my glucose measuring box to automatically update the info in this app. I now have to touch the + to have it upload the measurements. That is not a big deal. I took off 1 star because it is common for people with diabetes to have hypertension. So why do we have to pick 1 or the other to track in the app? It would be so much better for me if I could use the app for both diabetes blood glucose numbers and track my high blood pressure. I do agree that Kaiser in the past 25 years has been very proactive and is great for people with ADHD or brain fog as everything is in 1 place, even your reminders as to which appointment you need to book next. I deeply appreciate not having to go through the drama of figuring out what drs do what and which specialists are actually taking patients. When I was on a PPO it would take me months to find a specialist that was taking patients, still in business and covered by my insurance. Now it is fairly quick and I don’t have to burn my energy figuring it out myself. :).Version: 2.0.1
Just a few issuesSo, the app stopped letting me sign in by face id. Maybe because I'm on an older phone model (iphone 12 mini)? If I try, it freezes on me and I have to restart it to do a regular sign in. Also, it doesn't always sync my readings, even though I have it set to sync automatically. Very often, I have to reopen the app to get it to start syncing again. And I was trying to set this up on two devices, but unfortunately, it seems it will only work on one at a time when it comes to syncing. I can still see the same info, but having it opened on my other device won't allow me to sync my readings. Besides those issues, I do like how you can see your weekly scores in a chart and see your weekly average score. The videos are helpful, and I like that there are transcripts of them as well. I don't really get the need for achievements though. Seems unnecessary for things you'd be doing anyway - signing in and viewing your history..Version: 3.13
Minimalist dreamAn efficient app with simple, easily navigated interface that won’t confuse anyone. Perfect for those that have minimal tech savvy. Functionality persistence has been flawless, not one single program shutdown, even after Apple updates HOWEVER, the app’s reporting function is inconsistent, and the function can not be initialized manually. Because of this I’m constantly receiving messages from Kaiser stating they haven’t received any information. For this reason alone I grant this app a four star rating. (Otherwise it would have been five ).Version: 1.7.1
Diabetes Glucose ReadingThe app provides the basic information one would need to share with my diabetes team that I work with at Kaiser. The one area that seems to fall short is the range. I called Kaiser to see if there is a way to change the Glucose range. Unfortunately, the range is not the same for everyone and the one on the app is completely off for my age group. For example, a reading of 180 is considered to be good. Kaiser technical help said to leave a review for the developers to see… If the app range can’t be changed at least have it be allowed to transfer the range that we have set up on our meter. This upgrade would really be helpful!!!.Version: 1.6.1
Kaiser scores againKaiser is the most proactive healthcare provider I’ve ever experienced. If our doctor sees something out of kilter, we are hounded by our Kaiser doctors to remedy the situation, on multiple levels. those levels include extensive lab work, in person doctor visits, and health education just to name a few things. this app fits right in with that philosophy. This app has changed my glucose monitoring from a random haphazard disorganized mess, into a very disciplined system. Constantly reminding me if I forget to take my readings..Version: 2.0.0
Liked older versionIn the older version it had productive spelling which by the most part made it easier to write my message. It didn’t product words like “hour” or “dinner” until I typed the first letter in. On this new version I have to type in every letter of every word and the keyboard is large so can’t see what I am typing without pushing it up. Then when I touch the screen it starts loading again. And I have to wait again. Maybe they will fix this on the next version.Version: 3.3.1
Slow and annoyingPlease fix this: Can you please fix the annoying reminders to check my blood sugar even after having checked it twice or thrice that same day. It would be good if I could switch the reminders off. Once in the morning is okay, but not after I've been testing all the usual times and getting a reminder at random times during the day. Why is this app so slow? Can't it load faster and not have to take so long to unload the data and wait for a response. Other than that it at least seems to work fine..Version: 3.13
Does it’s job well but could improveThe record keeping, the ability to check yourself and so on work well. It just takes too long to load the data. If i skip a day or two of syncing, it’s frustrating to have it take so long to update each record. Before I could login w/face recognition but now I must tap it as well. Why must it be synced every time? Didn’t before. Get rid of those quirks, especially those that didn’t exist before an “update” and I’ll 5 star you..Version: 2.2.0
Great app. Issue with latest updateLove that the new update pulls in narrative tags from the Verio. But now it won’t show the Graph tab (“Bad Data/No data/error”). Would also be great if it recorded activity linked from Apple Health, since deliberate movement is key to lowering my blood sugar. Otherwise, good job! Oh, and the work around to using both Verio and KP Ally is to close KP ALLY entirely before opening Verio. Record once there, adding all details. Then CLOSE Verio and open Ally. Syncs perfectly. Cannot run both apps simultaneously on the iPhone. Small workaround for good gains :).Version: 1.6
Need more data optionsThis app works great for keeping track of my scores and reporting them to my doctor. I would recommend that the averages available to the user be increased to one month and even quarterly instead of only weekly. This option is available in other apps that do not sync with the Doctor. An additional idea would be to allow the user to export the data to csv by month and year as well..Version: 1.5.1
Improved performance with last updateMoving from an “automatic” synchronizing of the app and the blood sugar meter to a user-requested approach solved the issue I had with this app. The older version wouldn’t sync occasionally and there was no way to force a synchronization. Now, the app syncs with the meter on request. I don’t have the blood pressure measurement device that this app supports but I see that this version of the app supports synchronization of blood pressure measurements..Version: 3.1
Data downloadThis apps needs the capability to download entire database of BP readings to an Excel or comma delimited format file. This way when my doctor ask for my BP, I can provide the the entire history, rather than a point in time snapshot - give them the ability to see the BP change over time. Right now the way KP works, my primary care physicians do not see the history just the alert when BP is over threshold of target goal..Version: 2.0.1
My Thoughts About This AppIf I remember correctly I have been using this App going on 2 years now and it has had about 2 really good updates, I’m still getting used to it. It’s not a “like or dislike”, it’s a tool to measure and while I would like for it to contain more helpful information I can understand the limitations of this App, so I will give it more thought as I continue to use it. See no real input🤭.Version: 2.2.0
Good, however…I like that it keeps track of all my entries, only issue I have is that when I log in I sometimes get a “system error” message prompting me to try again later, but then when I’m able to log in I have to re-sync my one touch meter. If the developers could look into this problem then I can resume submitting my entries, so I do not lose track of my levels..Version: 1.9.1
Please add Apple Health supportApp has nice design, but I haven’t been using it and chose to use the manufacturer’s blood glucose monitoring app since their’s supports Apple Health and this one does not. Please add Apple Health support as that is a nice option for Apple users. The Apple Health app has a very nice user friendly experience and presents the health data from various sources in a easy to digest format for many people. The main Kaiser app already supports Apple Health, so it’s strange this particular Kaiser app does not as it would be great if it could sync its data to Apple Health..Version: 3.13
Works fine, with one extremely annoying flawApp does what I says on the tin, but good lord I wish they'd fix it so it doesn't log you out every time you stop actively using it. Every single time I take my blood sugar test, the app attempts to sync the data, fails with an error because I'm logged out, and then asks me to log in again. It's at least easy to do that with FaceID, but that's just terrible app design. Please fix this..Version: 3.4
Getting better all the timeThis is an excellent app, but it has bigger dreams than achievements. Notably it doesn’t always pick up the readings from the reader meter automatically. Space do you have to go to the menu :: manage devices. In a recent update, it started publishing helpful hints, but they disappear before I can finish reading them and there doesn’t seem to be any place I can go to get them..Version: 3.2.0
Missing readingsThis is a great BP tracker! I get reminded to take my BP and if it’s been too long since my last reading. This would be 5 stars except I never know when it’s not going to record my reeding. This has happened a couple of times like the system is stuck. When this happens I open the app and do my bp check while it’s open for the missing readings to load. This is inconvenient because my phone is not always right by me when I take my BP..Version: 1.5.0
Latest change not goodThe latest update made two changes that made the app less functional. It doesn’t sync and upload as fast after taking readings. I Either have to force it to sync or wait 30-40 seconds. Used to be immediate which was much better. And it doesn’t open to the comments on readings page. It stays in summary. Takes extra touches to put in comments. Why? Rating from what it used to be like. It was faster to use..Version: 1.10.0
Works Well. But the Update broke somethingI’ve had no real issues with the system, although it can be sometimes difficult to sync. The most recent update has removed or otherwise damaged the graph feature. It simply reads with a error message. Hopefully it can be restored in the future, as I really enjoyed the visual representation over just pure numbers.Version: 1.6
Not available oftenSimilar to the KP app, KP Health Ally also isn’t available often and redirects you to sign onto the website. Unfortunately, there is not a place on the website to sync my results. When it finally allows you to log into the app again it gives you an annoying message about multiple readings detected and to remember to sync after each reading instead. I would do that if the app worked properly..Version: 3.17.0
Works just FineI do like that we can get our info to Kaiser, through this app, however I don’t understand why there is not a way for it to automatically keep syncing with the meter maybe they have a HIPPA requirement. Maybe they’ve just never told us that it can; but, that is the one thing that I think this app could do better.Version: 1.10.0
MemberI use it twice a day to send readings to Kaiser Drs. They read them and make adjustments in my medication. The results are positive it makes me to want to get better following their constant checking my progress My A1C was over 7 or so last month my latest result 6.1 The Kaiser system works if you work the system Thank you. John Glass.Version: 2.0.1
Good AppIt’s a good app but falls short of great. The Bluetooth technology seems to take a while to transmit from the ABP to my app on my phone. I have an iPhone 12 and plenty of memory and storage and very capable of receiving and storing the data but it’s so slow to for the equipment to transmit. I don’t even know how to set up any alarms to remind me of taking a reading. Wasn’t an option on my version I guess..Version: 1.7
Good App!This app has been so helpful and it works really easy. Sure there’s a couple things they could add that would even make it that much more cooler but for now it works smooth easy to use and I’m glad they have it to be exact I wish most of the apps would work as smoothly as this one.!.Version: 3.2.0
It works, I guessThis app does most of what I need it to do, but I miss the weekly, monthly, and 3 month averages of my old glucometer. It also likes to randomly load a lot, unless you turn off bluetooth on the glucometer after it syncs. It takes awhile to save and load, too, which is annoying when I want to make notes on my readings..Version: 2.2.0
Great appGreat app, love how I am able to look at my history. The only thing that I would change is if you would add support to add another device. I am able to have two devices synced but only with two phones. I have one machine at home and one at work so I am able to keep track even easier..Version: 1.10.0
Not logging onWhy can’t I log on now??? The app just sits there on the front page and no links work. I remember hearing that the app was going to be updated or some thing, and that we would have to download the new version. However, I have not seen it nor heard anymore about it..Version: 3.13
App isnt working now…I have updated my app and now it won’t even log me in. This app was very helpful when it was working. I liked that I could now see a visual graph of my sugar levels and everything… hope it’s fixed soon? I also liked the little tips- though some weren’t that helpful..Version: 3.5.1
Sign inI’m not sure why I have to sign in every time when I opted for Face ID.. is it a glitch?? it’s a hassle to have to type in my info every time I open the app to record my entry.. why have the Face ID option if I can’t sign in using my face?? There’s no “stay signed in” option either.. Is there another app I can use?!.Version: 1.9.1
Works most of the timeWorks well most of the time but the app keeps giving an error with the login sometimes so I will have to delete the app and re-download, then sync my device again. Blood sugar monitor also logs the Control Solution readings which is wrong..Version: 1.9.1
A Godsend!I am so grateful that Kaiser has provided this app that I use every day to check and maintain my glucose readings. It also lets my healthcare provider know how I am doing to make changes to my medication dosages. It’s easy to use and it provides a history of readings for reference..Version: 3.2.0
Our of country!This is a great application. However it seems that when one travels to Mexico and maybe other countries, this application does not work. Additionally, in the last couple of months the syncing has slowed down. But besides the recent slow syncing and not working while traveling in Mexico, it’s a great application..Version: 3.11.1
KP Health AllyThis app works great for the “novice “ diabetic. Having my readings go directly to my doctor is a bonus. I would like to be able to set my diabetic range. This would keep me from freaking out when the meter indicates my reading is “in the red”, out of range..Version: 1.9.1
Verio flex onetouchUsually, the app works pretty well, but sometimes it doesn’t sync with my meter and I end up not getting my reading recorded. I also wish there was a way to enter the number manually when this happens. Poking your finger to draw blood is just not fun to begin with and when it ends up being a waist, it’s frustrating..Version: 1.9.0
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 3.24.0
