Kaiser Permanente Washington Customer Service

Kaiser Permanente Washington Positive Reviews

Just ok.It works “enough” i suppose. the message center is pretty glitchy and it’s hard to navigate to do simple things. i love being able to refill my prescriptions and pre-check in, but it would be EXTREMELY helpful is there was a reminder that goes off before video appointments. i have missed two appointments in a row now because i don’t get reminders. when there are phone appointments, the office calls to confirm you’re available and then the doctor calls you. i want that for the app. 95% of my appointments are video, just simple push notification that pops up when an appointment is coming up in 15 mins or whatever. we all have busy lives and this would be a simple but great function for us users. thank you..KaylieeeBirdVersion: 5.1.3

Almost 5 StarsThis is one of the most useful apps I have had. It's great for checking my care needs and referring to past care. The only flaw I have found is a big one. When I go to my children's pages it shows my appointment information on the first page. The same thing happens on the Kaiser website whether I'm accessing it on my phone or laptop. If I have an upcoming appointment it's not a huge problem, I click my upcoming appointment and it redirects to their upcoming appointment. The problem is that if I do not have an appointment I cannot access the information for their pending appointments on this app or the website..YarncakeVersion: 5.7

Completely Disagree with the Bad ReviewsI have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free). As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app..Tango GangsterVersion: 5.4.2

Ok, but they really should have copied the real Kaiser (N CA) app insteadI was so bummed to learn that Kaiser isn’t the same everywhere. Moving to WA they aren’t just part of the OG Kaiser out of the Bay Area, but created their own separate island here. Different system with a different app. That means my medical records didn’t transfer correctly (why should they even have to transfer, it is the same system!!) and the apps are totally different. Some things about the WA app look a little nicer but the CA app has more maturity and functionality. Why waste the resources creating something there when there is already something that works great?.Ysette9Version: 4.7.2

4.5 stars Handy tool for my family’s careI coordinate the care for my whole family and this app makes things a lot easier. I can schedule most appointments, refill prescriptions, pay bills, message my care team and check in ahead through the app. There are times where it’s difficult to sign in or other technical snafus come up, but I’ve experienced the same problem with the website as well. Technology has its challenges sometimes, I just try again later..Niki425Version: 5.7

Working againI used to love this app but then it randomly stopped working one day. I tried deleting and redownloading but no matter what it wouldn’t open. I hate using the website in the browser but I have been for at least the past year. I got a text today advertising the app so I figured I’d give it another try and so far it’s working! I’ll review again if it goes haywire but for now I’ll at least try and help get the rating back up!.Jordaddy69Version: 5.8.1

Very easy to useI love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app..CCGBs253Version: 3.4.0

My phone numbers.Downloading an update. I’ll be watching for what I think are very annoying flaws…video visits not always clear, specialists clunky to find, old bios, and for the one-millionth time, please stop using my land line. How many times and ways do I have to go about it? Whether in person or online, it can’t seem to be fixed. I will be fair if this app is better and more robust. I’m a non-paid web site auditor. #ting.TrustinmeVersion: 5.1.2

Works greatBeen pleasantly impressed with this app. Easy to login with Face ID. Messages and test results easy to access. Love the feature to receive notifications about possible earlier appointments and switch. I’ve had no issues thus far and have used it for a few months..SagybageyVersion: 4.5.2

Awesome app!!The app works great, I’ve used it easily many times under high stress situations with my baby. Grateful for the virtual care options available 24/7 and the ease of access. If people are having trouble with the app, I’d wonder if the issue is with something else..Su K.Version: 5.4.1

Great App!I have found this app incredibly helpful for navigating my care over a year of a lot of medical issues. The messaging system with my care team is great and I’ve found making appointments through the app very easy and useful!.SBK MIVersion: 5.8.0

Makes healthcare as easy as it should beI LOVE this app because it makes taking action on my health a breeze. I’m able to login with the scan of a finger, order prescription refills to send to my house, message with my doctor about concerns and test results and book appointments with great ease. Thank you!.Em writes reviewsVersion: 3.6.2

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Kaiser Permanente Washington Negative Reviews

Clumsy appThis app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good..HummingbirdlvrVersion: 3.6.2

Creating an good app shouldn’t be that difficult!I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!.CyberlisVersion: 4.6.3

Only offers “I Agree” button for tracking what you doYou can either agree or force the app. Kaiser will not allow you to use the app without agreeing to have all of what you do be stalked by a third party that they hire. In the same breath they say our information won’t be sold to anyone while also saying that a third party will be doing the analyzing. You have NO options to turn off everything other than necessary cookies. They want to literally stalk every single movement of yours so that they can make personalized ads and undoubtedly in my mind sell your information. Why would a health company need any of this other than for nefarious deeds? I have never encountered a company that just flat out only gave an “I agree” button and no option to reject. Your information getting stolen by hackers is not a matter of IF but WHEN and the more companies you give this information the higher your chances are of getting completely screwed. None of this is necessary for Kaiser to function in offering doctors appointments and to refill a prescription. I will simply keep calling them to do every single menial task for me since I cannot go on the app to do it myself. I wonder if their pharmacists and secretaries enjoy the increased workload from denying me access as I refuse to give my rights to privacy to a sketchy company trying to profit off of my data?.FleurischilabaVersion: 5.7

Needs workI tried to use this app to manage my health care (instead of having to go to a laptop, which I don’t use much). The “messages” icon will not open on my phone, and I missed very important instructions about a procedure. It is not red (or otherwise indicative of important info), so I wrongly assumed I knew what I needed to know. I couldn’t have been more wrong. My pre-procedure prep contained hardcopy manufacturer’s instructions (which I followed) but they were not enough. I ended up having to do my colonoscopy without sedation because I didn’t have a ride home (also in a “message”- unavailable on my app) and the only other option was to reschedule (after nearly puking, not sleeping, and not eating for almost 2 days?? No thanks!) Why they won’t let me Uber home.. why they won’t simply send me an email or even a text link with instructions- I can only assume these are all legal protections on their end. But seriously- is anyone actually testing the app they are expecting us to rely on? Perhaps it’s just my iPhone is (dated) but their IT dept should be confirming compatibility before releasing it. Moreover, the app is cluttered and difficult to navigate. I often find myself just giving up. I couldn’t even find the time of my procedure (only the date was listed). As It turns out, the time was sent in a message (again- which I could not access). *By the way: I am not allowed to use the standard KP app (this app has very good ratings) because I do not live in Longview/ Vancouver area. I tried, but the app rejects attempts to use and then directs you to download the KP/ Washington app. Total Circus, and unfortunately I’ve learned the hard way that I have to use a desktop/ laptop to manage my care from now on..Bamboo6661Version: 5.5.0

Not FunctionalI needed a new password for the website, which had to be sent by mail. Fine. But when it arrived, it didn’t work for either the website or the app! The browser’s website support form wouldn’t submit (honestly whatever issue I’m having with the browser is ours own can of worms), so I called in. 45 minutes on hold later, the NEW temporary password I got worked for the app but not the browser. I reset my password with the app, and only got as far as the TOS before a “server issue” booted me back to the sign in. Tried this a few times before switching back to the browser. The browser still wouldn’t accept the new, reset password!! I cleared my cache/browser history, deleted and reinstalled the app, etc but no dice. Now I have to call the billing department and sit on hold again. And none of these different departments can share info (medical vs billing/insurance vs website support), so it’s all separate calls and we restart from zero every time. I get the need for privacy, but it’s pretty rough out here you guys. If just one of them, the app OR the website worked, I’d be fine! But there’s really no excuse for NEITHER to work..~3173LEAF~Version: 5.8.2

Brian K SeiterWhen I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring.Screamseeker69Version: 5.4.1

Lousy AppThey “updated” this app a couple of months ago and now I have to sign in every time I use it. I’ve switched to just going to their website on my iOS devices because it’s faster! The earlier version was to open the app, select a section to go to, then be prompted to sign in, but all I had to do was click on signin and all my information was entered from my device. Now I open the app and I have to enter my member id, and go searching in my password keychain for my Kaiser password, which involves several steps. I tried deleting and reinstalling the app, and now it won’t let me log in on one of my devices. Lousy app!.Tweetie272Version: 4.3.1

A Good App Gone BadThis KP app stopped working when a recent Update promised an improved login experience. As of that update I haven’t been able to login, and the 5.6.1 Update didn’t fix it. Launching the app, it starts to open with FaceID. I get the spinning circle of Doom for several seconds longer than normal, and then it briefly opens to a login page showing Sign In and below it Face ID. Normally signing in with FID does just that and there is no further logging in. If I press either Sign In or FID, the phone goes dark for a second, the circle spins and I’m taken to a new sign in screen that doesn’t use FID. Entering my User Name and Password merely, eventually takes be back to the Sign In/FID page. Over and over again. Deleting and reinstalling the app doesn’t change anything. The “My Doctor” app still works, so please don’t “improve” it. Prior to two updates previous, the sign in was a little clunky, but it worked every time. I don’t know what when wrong this time, but I’m not happy. I’ve deleted the app again so I can login via the website, instead of being kidnapped and imprisoned by a non-functioning app. It will stay deleted until if and when there’s another update. If that app doesn’t work, it too gets binned..PhoneGuiVersion: 4.11.2

Constant login & critical failuresEvery incarnation of this app has the same constant failures as the last version. Constant logging in, when you compose emails to your care team longer than 1 sentence it fails and you constantly have to start over. I find myself copy/Pasting every other sentence before I throw my phone across the room in frustration. It’s better than having to navigate to a website, but the latest version is even less intuitive and more annoying to navigate than the previous. It was already broken, and they made it WORSE!! Please hire decent developers next attempt. This is a medical app, it shouldn’t be this hard or complicated or prone to FAILURES. Currently I can’t even log in. I’m only here looking for an update, nope, no update, just the app NOT WORKING AGAIN..MermystrisVersion: 4.1.3

Absolute garbageThis app is garbage. Doesn’t ever remember my account info even though I tell it to remember every time I finally manage to log in. It also quite literally doesn’t remember my password every time I attempt to log in. Every. Single. Time. I have to send a temp password to my email, which takes upwards of ten minutes to actually get into my inbox, and then half the time it tells me I can’t use my current password as a new one, Insinuating that my previous password, the one it told me was incorrect, is actually correct and it just doesn’t recognize it until it’s too late and now I’m FORCED to create a “new” password (one in which the app won’t remember causing me to start this hellish cycle over and over and over Every. Single. Time. If I could give negative review stars I would, can’t even make a complaint on their website about the app because that’s unable to display the options for me! Such a garbage company who doesn’t care about their patients, nurses, or doctors!!! A family member of mine works for them and tells me all the bad stuff the do internally, they’re unsafe and I hate that I’m a part of their system..SarahiouslyVersion: 4.3.1

Bad app. Good idea but cant sign in.The idea is great only if it worked. Wa state has always been on a separate system for some reason. Only state out of all of them. It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website. On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access..RaneeC555Version: 5.1.3

Too many hurdles for basic care.First off, I will say no one should bother using the chat feature. You will be constantly disconnected and be asked to answer the same set of questions repeatedly. Second, there are way too many hurdles in place to keep you from seeking simple care. For reference, I have a very minor shoulder injury. This should take five minutes to set up an appointment with someone but I have spent hours of time I’ll never get back answering the same set of questions. It has become pretty obvious to me I am just a number to make money off of..66cj66Version: 5.8.2

Download “older compatible version” suggestion fails to workI have an older iPhone which can not go above iOS 12.5.5. The Kaiser app requires me to upgrade, taking me to the Apple store. The Kaiser App says I can not get the latest version, but “you can download the latest compatible version”. Following this button/link goes through an endless cycle of “you cannot download this version, but you can download the most recent compatible version”. Searching online and at the App Store for older versions does not find any options for the older versions either. This makes the Kaiser App useless for me as it will not open- it forces an upgrade that is not possible to do..DoloudVersion: 4.7.2

What’s the matter with the app???I have been using the KP app successfully for quite a few years now. This week, however, I get a message that the app is only operable in the Vancouver,WA area? Why? I live in the Everett area and as previously stated, the app was working just fine for me until recently. I get a window to “get the app” so I click on that and am directed to the App Store where there isn’t a download option but I do get an “open” option. When I click on that I am now on my page with Kaiser which is where I want to be without all the extraneous steps. I have even deleted the app and downloaded it again and still have the same problem. FIX THIS!!!!!.OwnedbyClumbersVersion: 5.3.2

Have been unable to login for three years because I used to be a KP member in another regionI am a KPWA member, but I was a former KP Southern CA member, and every single time I try to log in to the app or website site (for the past three years) it redirects me to the SoCal region of care site, even though I log in through the WA portal or use the KP Washington app, and have not had active coverage in SoCal for three years. The KP Washington iPhone app is entirely unable to be used, as when I click to sign in with my valid KPWA credentials, I get a popup link to download the KP app and a message that says “As a KP member outside of Washington, please use this app instead”. There is a link that says “I am a KP Washington member” at the bottom of the popup, but clicking that just returns me to the sign in page, which starts the whole process again. This has been the case for three years. There is no way to change or correct the default region of care or unlink my account from the old SoCal region in my account settings..HuntingcarlisleVersion: 5.7

Can’t log in after updateSince the last update, I haven’t been able to log in. No matter how many times I reset my password, I get an error message saying I’m unable to log in. The only “log in help” offered is to reset my password, again, or help me find my ID number, which I already have. Even before this update, I had lots of issues with this app. I have an account with Kaiser OR/sw WA and my medications would only show up on one account, and I couldn’t (and still can’t) order refills from the the other. For the amount I pay for health insurance, I hoped getting basic care would be easier. There needs to be better integration between the two..Mlhsea66666Version: 4.1.3

GlitchyYou have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company..PlexchanVersion: 3.6.2

Signing inEVERY TIME I try to log in, it takes multiple attempts. A pop up with something like “try again” or “cant sign you in at this time” will come up and if I try at least 5 times I can get it. It’s not convenient or normal for a app though. Especially with a MEDICAL app, where I need to check my appointments or pay my bills. Honestly quite disappointed with Kaiser as whole overall. Since this a review of the app and not Kaiser though, I’ll just say the app is bad..Mbh1999*Version: 5.6

Please fixI can’t begin to explain how frustrating it is to create an account for my husband, be able to sign in one time and view abnormal results only to find out that something is seriously wrong with his health, and now we get the spinning circle every time we try to log on. Especially since he’s getting multiple notifications that he has messages and more test results, and more tests have been ordered. It’s the weekend so now we wait until Tuesday because of a holiday. This issue is noted in these reviews going back several weeks. Hopefully it’s fixed soon..MeeshSeventyVersion: 5.8.2

Open, crash, delete, repeatThis makes over a dozen times I’ve had to delete this app and reinstall it again in order to be able to sign into my account. This is beyond sickening. This app works fine once, the first time I use it after having to delete it after having used it once after having to delete it again because I used it and it crashed after the last time I used it after the last time I had to reinstall it after it crashed again after the last time I deleted it so I could reinstall it after it crashed again..SeatnaiVersion: 4.12.6

Make time to use a desktop - but even that isn’t very goodKaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment)..RaveLukiVersion: 3.6.2

Why does WA need a separate KP app??When I lived in southern Washington/Oregon I used the KP app and it was laid out perfectly and very simple to use. Ever since I moved to northern Washington I have to get a separate app just to access my medical profile? I can’t use Face ID like the other KP app. I can’t compose a message to my doctor like the other app. I can’t make an appointment like the other app. Any time I try to navigate this app it tells me there’s been an error and it automatically logs me out. Why don’t you guys just use the same app for all regions. Stop trying to be special and different Washington you’re just making this difficult for everyone..OhSnapItsBrit4Version: 4.1.3

Can’t sign in to appI have had Kaiser through my current employer for a year and a half, and have had very few problems navigating the app. Recently though it won’t let me sign in. It says I need to finish setting up my account. I sign on a browser and see no issue. I sign in on a computer and again I don’t see any issue. All my information is accessible and up to date, and no new notifications about updating my profile. I’m pretty confused I can no longer access the app, and my employee benefits show I have maintained coverage..Potato_BugVersion: 4.12.6

Still far behind the timesKaiser’s healthcare is second to none, but their app is far, far behind. The app is a great way to check appointments, but any other tasks (filling out questionnaires, finding a doctor, etc) are loaded in a laggy web browser inside the app. These pages tend to break, have improper formatting, and are generally a nightmare to use. Things like check-in questionnaires are a huge headache to fill out, and I usually end up opting to just fill them out in person. Kaiser, help me help you save time by making the app easier to use!.UfovictimVersion: 4.7.2

App is very frustrating to useIt logs out if you switch to another app for even a few seconds - making note taking painful copy&paste works poorly navigating the app is painful - with internal links from which you can’t return info links aren’t clearly distinguished from links to personal data messages from my medical team are intermixed with marketing messages dead links are common (reflecting the same problems on the website), test results appear in a strange order often hiding the most recently reported results, there does not appear to be a way to see all tests that have been ordered - some things are prompted, such as scheduled inoculations, but rarely tests ordered by whoever I’ve just seen, navigation is horrible with different menus offering different data options and intermixed personal data and generic info..ThisDaveIsNotTakenVersion: 5.8.4

Doesn’t work half the timeI have been trying to schedule an appointment using the app ( because I’m stubborn) for the last week. When I press the appointment button I get the spinning wheel of death. I just took the new bug fix update. Still got the spinning wheel of death. Kaiser, hire a competent person to build you an app from scratch that is easy to navigate and has full functionality please. Gotta be better than cobbling onto this horrible thing all the time!.Royal One41Version: 4.12.5

The most unreliable, unusable app everThis app is maybe a health hazard. What do you do when you're sick, the KP WA app and website that they so specially designed all for themselves from the ground up doesn't let you log in, and there's no way to reach your doctor directly except THROUGH THE APP OR WEBSITE? These problems have been going on for all the years I've been a KP member up in WA. And they've only gotten worse, not better. They seriously need to scrap this app and move back to the sane app and website that literally everyone else uses besides in WA..Kev12326Version: 5.5.1

Pretty buggyDoesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think....Camijo2020Version: 3.6.0

If you dont have a new device it wont workNo longer able to use on any iOS devices but the most current. For some reason they have determined that certain features that only the most current phones have are a necessity to use the app. Bad decision. Please in your next update remove whatever “feature” which requires the most current hardware so that all of your members/customers may access their records more easily (which is the point of the app).P Ro, yupVersion: 5.7

Bad app, worse company, setup for non-healthcareSetup for “nurses” to copy and paste basic info from website instead of reading messages and answering health questions. You can’t respond, you have to start a new chat copy and pasting everything into the new message and once you do they they send even more random text about how to contact member services. I have covid. Please read and answer my questions. Once you point out the answers don’t even relate to medicine your messages won’t send..Duu ask vvhbnnnjjjjjjVersion: 4.6.4

AwfulIt seems like Kaiser doesn’t want anyone to actually get the help they need because they make it so difficult to do anything on this app. the app interface is so hard to work with, it will make you sign in multiple times. when look through providers it will not remember your place on the last page and have you start all over at the top. one wrong click and your back to square one. been trying to find a therapist for an hour..DanielleboiiVersion: 4.4.1

Flawed from the startCreating an account is almost impossible. It says the member health record number is optional; it’s not. Then it’s buggy and keeps crashing when trying to set up an account. And once I successfully set up an account and password, it keeps telling me I started the process but didn’t complete it so I have to call them for assistance. Oh. But no one can help when you call. Completely ridiculous. It makes me regret enrolling, honestly..Megumi_chanVersion: 5.6.1

Garbage app!Using latest iOS, latest iPad Pro and or 13 phone and even after repeated and confusing instructions from KP’s own Tech team, they nor I could ever get this stupid app to work for video visits. Lost hours of trial and error yet confirmed all settings are correct on a fast internet connection and all other video/sound apps working perfectly on both the phone and ipad! Missed a very important video chat with my Doctor! How dare KP release such CRAP on it’s paying patients!!!!.KasseyVersion: 4.8.1

Worst app I’ve ever usedI can’t explain it better than the title. This is the most infuriating app. It’s extremely glitchy and buggy, constantly crashes and logs you out when you’re in the middle of doing things. Every time I use this app I feel like I need a vodka. It’s extremely frustrating to the point I’ve told my doctors I won’t use their website because it’s impossible. I’m tired of losing my messages mid typing. Or filling out questionnaires 5 times. It’s awful..Want songs to shuffleVersion: 4.3.1

Terrible App, do better KPI was shocked to discover how poor the KP Washington online experience (including app) was. The app won't even log me in 9 times out of 10, simply spinning in circles after completing Face ID until it comes up with 'unable to communicate with server message'. Logging in via web browser is a tricky process, only successfully being able to on certain web browsers on certain devices. Even once I have logged in, pages are constantly unable to load and have to refresh numerous times before they randomly decide they can load. The app and web interface are decent enough IF you can log in, but the whole experience is highly unstable and makes me dread every time I have to use it. Come on KP, do better..ReevoNZVersion: 5.1.3

This app is awfulThis app makes me want to light myself on fire. I have a child with a horrible genetic disorder and I use this app frequently. The log in lags so bad that logging in is a mess. They changed the send button on the email section to close, so if you are quickly writing an email and used the app before the recent update, you are inclined to hit the close button instead of send erasing your whole email. Kaiser please do better with your app..OliviaavazquezVersion: 4.5.2

Update doesn’t work for iPhoneIt’s been a week since the app was updated, and I still can’t log in from the app. I get an error message every time. “The page you are trying to access is no longer available.” I’ve spent hours on the phone with KP tech support, I’ve updated my system software, deleted and reinstalled the app - no luck. I’m still able to log in on my laptop and tablet. Another update would be much appreciated..Jonathan's GranVersion: 4.7.2

Why is this app so bad?I’m constantly having to login over and over again. Most of the time the Face ID and regular login doesn’t even work. So I have to keep try over and over again to get in. It’s super laggy and whenever I am logged in, I have to log out and log back in to even get my Kaiser number to show up to give to someone in person or over the phone. Please fix this! What’s the point of having an app that doesn’t work?.ErdmanKVersion: 5.5.1

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