FanDuel Casino - Real Money Customer Service

FanDuel Casino - Real Money Positive Reviews

FanDuel Casino issuesThe app for Fanduel casino states that it has a black jack live and a blackjack classic which they do not have they have minimal slot games which I’ve played every one of them and the only two interesting games are there I recommend the gorilla game and the butterfly game and the one blackjack game because there’s only one not two they need to put more slots on here I see that they have the Holden one there now which is a good thing but they definitely need to add more slots on this app because it gets boring playing the same slot machine all the time and the rest of them are for a little kids it seems like but besides that everything else is great the payouts are fine the sports betting is awesome that’s about it and if you also try to contact them you have to go through a whole bunch of crap it’s not even worth trying to contact them there’s no direct line to get them They should make things easier for you to contact them so break it all down there’s only one blackjack game and they have the new hold them game on their minimal slot machines payouts are great contacting customers summer support is terrible and everything else seems to be fine so I’m very happy with the site besides a couple things.Ceazar15Version: 2.15

FanDuel sports, book, and CasinoBy far the best, Casino app and Sportsbook app out there right now always has, and probably always will be. I have every single online Casino app, and this is the only app that seems to care about their customers. From the online gaming all the way down to the customer service. Their chat is by far better than any other live chat on casinos apps.. I have to wait when I need help and I never get an answer four days later through email like every other Casino app. Their new customer welcome bonus is basically a lot of free money so if you haven’t downloaded the app yet and signed up, I’d advise everyone to do that as soon as they get a chance. Why not it’s free money, right? I spent a lot of money over the last five years and Fandel has taken care of me with giving me free bonus money when I don’t have the money to gamble and I’m not talking about five or $10 the other stupid apps 25 50 even $100 bonuses. Thank you Faneul for being kind to me over these past years.Miz12783Version: 2.59

Best casino app out thereFanDuel is by far the best casino app there is. One time play-through for site credit, bonuses, and free credit giveaways are all great. That being said, recently there are a few things I noticed that are ruining the urge to keep using it. First thing is the credit giveaways went from opening the app to a random $75-$150, to having to deposit $100-$500 or wager $100 - thousands of dollars to receive anything. And with each update it seems like slot wins happen a lot less. Also the bonus mechanics for certain games aren’t what they used to be. Edit: One of the new updates seem to have brought the app back to what it once was. It fixed the bugs, slot lag, and game crashes. Also, I played MGM’s mobile casino recently after they offered a bonus.. until I found out I had to play through the money I won 40x! 40x?! I don’t understand how people use that app still when over here it’s a one time playthrough..PhillyDeezyVersion: 2.63.1

First casino app visually impaired VoiceOver compatibleThis is the first casino app. I found it that people who use voiceover could play these games with the screen readers. Not all casino games are accessible but a lot of them are. None of the table games are accessible but that’s OK. I am enjoying playing this game and it’s not about making money to get rich. It’s just about having a little bit of fun and enjoying one’s experience. Thanks so much. The Super Bowl bingo was great because it was accessible to voiceover users on the sports app. The only thing I didn’t know was when the Bingo button would become clickable so if there’s a way for that information to be put in the screen where the bingo board is located next year that would be really cool. I have to give you guys a big thumbs up for your ability to make things usable by those of us who can’t see and have a screen reading software. And closing do not, but what you can’t afford to lose and if you lose stop whining about it, that’s why they call it gambling..SamJayaVersion: 2.46

Best casino app by FARAll my favorite slots, no ads, real money, potential for big wins. And no waiting for the wheel of fortune machine. Bet a dollar and won $200 which I was able to immediately withdraw. But what really sets this app apart is that in Blackjack if you accidentally hit the wrong button - I almost accidentally hit on 20 today when my finger slipped - but it shows an “Are you sure you want to hit on 20?” message when it very well could have easily taken my money. Also impressed that it’s not encouraging unhealthy habits. I was playing penny slots for a while and it notified me to let me know I’ve been playing for an hour. Good to have a reality check when it’s so easy to lose track of time. By far the best one I’ve found. 10/10.JquillanVersion: 2.42.1

Average at bestThis casino is okay but certainly not my favorite online gambling app. Other apps have many many more games to choose from including Progressive Jackpot games and they offer better promos. Daily chance to win bonus $ or free spins. I understand Fanduel is a Sportsbook mainly but other apps like mgm offer better sports promos too and also award loyalty points for playing that can be used to buy free play. I play a lot and think there should be some type of rewards program for loyal players to earn bonuses..in the last 10 days my account says I’ve wagered over $12,000 that should count towards something…has some connection problems at times but not the worst casino app I’ve played. Just needs better promos more games and a loyalty program. Have NO complaints about winning/losing or fairness of the games chances are the same everywhere..games aren’t rigged. I’ve won and lost on EVERY app I play including this one. I just wanted to include that because I hate reading reviews of people just complaining because they lost and saying games are rigged 🙄🙄🙄.Mpthree0420Version: 2.20

Not the worst. Not the best…FanDuel was my FIRST mobile casino download.. and for a while it was my favorite. All the others seemed cheep and unorganized compared… more lately tho, it’s very slow to load games. Often crashes when it’s almost loaded. Errors frequently with no explanation.. just overall frustrating, there’s been days where I’ve not been able to play at all, it just would take too long to load a game and I’d just give up.. the daily free spins is one thing that keeps me coming back, it’s unique to FanDuel. However, your spending DEFINITELY reflects how much you can win on free spins… I almost ALWAYS win .05 cents… BUT if I make a deposit that day, then I won .25cents.. however, my friend who regularly deposited $20-$500+ DAILY…. Would get $2-$5 on a free spin win…. The fine print says it’s random and not at all related to how much you spend but it’s so obvious. But, as far as slots… Cash Machine is the way to go. Bet $5 or more to make it worth your time 😀.HazyljaydeVersion: 2.63

Go buy some scratch offs lolIf I could give this app negative stars I would...now as we all know you can’t win all the time...however I’ve never seen a blackjack dealer win a hand off a bust card so much in my life. Like seriously!!! Not to mention how calculated they are off your wager 😂 it’s extremely hilarious...the more you wager the more you loose...it’s also ironic when you double down you never and I mean never receive the card you’re hoping for or close to for that matter...but I promise you the dealer catches every card it needs to make some type of hand. Don’t waste your money on it nothing but frustration and a waste...you would think they would allow you to win some of the time to keep players coming back DUH...but nope they are not that smart clearly...even a person with a betting problem will eventually get tired on this app 🤷🏽‍♀️✌🏾.PURCHASEDALOT🤦🏻‍♀️Version: 2.5.1

Awesome!!!!!!I have active accts on every Sportsbetting/Casino App and FanDuel is definitely the BEST in the Industry. The amount of Bonuses that they throw at you is more than all the other Apps combined! Plus, you only have to wager the Bonuses 1x and the money is yours to do what you want (Play more or Withdrawal). Many other Apps (I’ll be considerate and NOT Name them) make you wager an insane amount of times before the Bonus $ is yours. Most Apps have a $10 minimum to deposit (which is good) but FanDuel’s minimum is just $5. Also…… whenever I withdrawal my Winnings into my bank acct (or other accts), I only have to wait 30 seconds to maybe 2 minutes and the $$ is in my bank!!.WVU419Version: 2.46

Bonus drawI like FanDuel a lot. It my favorite casino app. I win a lot of the slot games, but please turn off the bonus draw ticket thing on the reward machine. I collected a lot of purple tickets at one point and didn’t win anything but people who got less tickets won. It’s just a few extra dollars if you do win on reward machine but I seriously feel like those purple tickets just be in the way of me winning my little $2 so I can get my daily spin fix. Please remove those purple tickets. Also as someone else stated there should be better rewards or some type of loyalty/member benefits I win a lot but I also spend a lot. Sometimes I spend 100’s before I actually do win something good. But I love this app 1 missing star for the purple tickets lol..Mzage40Version: 2.65.1

GlitchesI love fanduel but since getting my new I phone (previous Samsung user) and now whenever I try to go into my favorite games, it says update needed, I click yes, most of the time there is no update it just says open. 2x it has said it updated but hasn’t as I’m still unable to play my favorite games. If I go through Sportsbook to the casino it works fine. I’d also like to just say that while you have some really amazing people who work the chat lines, my last 2 experiences were horrible and almost made me go back to mgm. Thank you for your time, I don’t expect an email back as I rarely get them. Have a nice weekend💜 thank you for your time Christy Bullock. These are just today’s complaints- lol I can send a list!!!.Fanduel complaintVersion: 2.44

Great on line casinoI have to admit in the beginning I was not loving this casino. After playing for a few days I fell in love! They are super responsive, very easy to navigate the casino games and your bonuses are not locked up until you lose it all. They review every game you send an inquiry for and are quick to refund your account if there was a problem. Deposits and withdrawal happen within minutes. They keep a time stamp up for you so you don’t lose track of time and they also check in with you to make sure you are gaming responsibly. I am a poker player and the dealers are lovely. It is truly my go to online casino!.Becca12126612Version: 2.45.1

Casino"I've been playing at FanDuel Casino for a while now, and I'm consistently impressed with the quality of the platform. The game selection is top-notch, with a wide variety of slots, table games, and live dealer options. The interface is sleek and easy to navigate, making it simple to find what you're looking for. But what really sets FanDuel apart is the user experience. The site is fast and responsive, with quick load times and seamless gameplay. Plus, the mobile app is equally impressive, allowing you to play on-the-go with ease. The promotions and bonuses are also generous and varied, with something for everyone. From daily tournaments to deposit matches, there's always a way to boost your bankroll. What's more, the customer support team is knowledgeable and helpful, always available to answer any questions or concerns. Overall, I highly recommend FanDuel Casino to anyone looking for a premium online gaming experience. It's a standout in the industry, and I'm confident you'll have a great time playing there!".JunebyggVersion: 2.68.2

Never WinFanDuel is the worst casino I’ve gambled online. I have been gambling here for months and in spite of thousands of dollars of deposits, I am constantly and totally in the red. I’m down almost $9000 and I have been DOWN since I started playing. I’ve had no significant wins, ever!! Seriously, FanDuel, it’s no fun at all…if all you ever do is lose (your hard earned cash)! Any other website I’ve gambled on, at least, I’ve had some significant wins. Not here! Nope! Not even once! I took one withdrawal, one time, for $200. At that time I was already down about $7000 and since then it seems like all I do is put money in and lose it. I don’t even go up and down so that I can play for a minute. I just lose all my money all the time. This is the worst casino ever. Save your money people!!! Go to DraftKings or one of the MGM websites; you’re way better off. The responses to all the negative reviews is nothing more than a form letter. That tells me they must get A LOT!! I would give zero stars if that was an option. :(.Chinacat213Version: 2.59

Ups and downsAs a site I think FanDuel is pretty solid all around easy to navigate and wide variety of games .. as a high end player I don’t feel appreciated AT ALL!!! 92k in losses and over 1million in wagering in just the past few months and I haven’t been offered anything in fact quite the opposite .. NO VIP TREATMENT.. just went through over a month long review of my account that could have been avoided with one simple e-Mail or phone call .. also am missing just under 1k in owed monies from before my account was suspended that has yet to be returned .. That being said once FanDuel security ‘actually acknowledged’ my e-mails they were prompt & punctual with their responses .. I guess we shall see how it plays out as far as my owes money though :(.TeddySpaghetti27Version: 2.12

FanDuel communityI do thoroughly enjoy this site however last night I went to the bonus round on the cash money slot and the winnings never registered I felt cheated but continued playing anyway that’s my review good luck everybody, so I sent my mother an invite to FanDuel and she loves it she’s 70 years old and I haven’t seen her this happy and excited in years she enjoys the price is right slot for some reason when she gets to the bonus round the game freezes but if you log out of the site then log back in and go back in to price is right you end up in the bonus round figure people might want to know.Mickey g 623Version: 2.64

Great casino app!I have read so many previous reviews about this app, and I have to disagree with what a lot of people say. I have had a very positive experience with this app. I have had a couple issues during bonus games, but when I contact support they rectify the situation. I am often given a small credit of maybe $10, but it’s the point that they try to fix the problem. If I win I am able to withdraw the money and place into my account then it deposits within 48 hours. Overall it has been a very positive experience!.YmaAmy269Version: 2.6.1

Bonuses are few and far between...It takes forever to hit a bonus round on any game and then when you do it doesn't net you more than any other regular spin... sometimes even less... it's nice that they have some of the newest games but it would be nice to win something from those games... I've personally spent $50 straight in the same game and didn't hit one single bonus... and I was at the minimum bet which equals a lot of spins... just seems like you should win more than you do... the 24 hr payback from your first wager is kinda nice and the bonus play through is the lowest in the state that I've found! Overall, good site... 🤙🏼.FJB420Version: 2.50.1

Owed $60 & still have not gotten it… yes same card I used to add funds and of course same bank lolLove the app and will give five stars when I’m able to access the money I won! I have played a lot of the slot games, not really a fan of the sports book and wasted that $50 bonus for the sign-up but oh well it was worth the gaming. I’m doing now wish me luck to win a bunch and hopefully I can get it on my card that I used to put funds on. I have talked to customer support a couple times and I also talk to them on Facebook messenger, and still no money, I won’t complain too much but I would like my refund. Thank you for the wonderful game. Glad I live in the great state I live in!.Da goat drinaVersion: 2.49

Slots fanEnjoy the slots games. It’s a great distraction when life throws obstacles at you. We lost our daughter recently and my wife has Alzheimer’s and she’s declining. The games gives me a break from heartbreak. One complaint I have is that the reels skip way too often, especially when the first 2 rows match and I only need one more row for a win but there’s a bump or skip in the reel and of course that spin is a loss. I’m hopeful that’s not intentional to prevent wins. I truly hope that the game is random and not computer controlled. But I really enjoy your product.Caretaker2023Version: 2.67

What a jokeAbout three weeks ago I won 5 times on the Book of Sphinx-I was never awarded my free spins for all five times. I sign back on and receive no spins and it starts over again. The game has been frozen at 92% loading for five weeks and I’ve tried everything to contact them to have them give me my rewards but there is no response. The state of Michigan needs to be aware this is illegal activity and a scam. When I play on other websites I win up to $1000 in the rewards. I am being ripped off and I’m sure several other people are too..KimmyLGVersion: 2.3.1

Watch outThey’re gonna steal your money. Clearly regulated to always make themselves come out on top! Trust me, you will hit “big” the first few times around and then you will win absolutely nothing after that. I’ve been playing for around 4 weeks and don’t waste your time. Go to an actual casino if you want to win fair. They track your winnings and make sure you always put in way more than they put out. DO NOT DOWNLOAD. And don’t take my word for it, just read the other reviews. FanDuel is a joke..DpopradioVersion: 2.68.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.68.5

FanDuel Casino - Real Money Negative Reviews

The absolute worst casino site. Run. Far.Used to be my number 1 favorite casino site, but they did me dirty, disregarding my loyalty. Where do I start? They have potential but seem to be the worst site when it comes to payouts. Don’t bother with referrals either, I have referred over 10 people through my referral link, all of which followed the deposit/play through requirements, and have only received 4 bonuses. I’m sorry, but I have wagered almost $300,000 in the last year. I deserve more respect and appreciation then not being paid my bonuses. Customer service is super unhelpful most of the time when you are looking for answers and providing screenshots proving that said bonuses have not been payed out to this day. It’s so discouraging because I have big status on mgm and DraftKings and I host a popular podcast dedicated to sports betting/casino gambling. I truly believe Fanduel discriminates loyal customers due to bad customer support agents. They need to start monitoring the chats their agents ar having with customers. They are the most aggressive and hostile support agents and act as though they your well deserved bonus that you never received should be coming out of their own pockets. I have proof and screenshots to back up my claims and still have not received my bonuses. My team and I are compiling all the evidence from other upset customers and experts who have started to unravel the truth about Fanduel’s flaws and overall incompetence..Katie is coollVersion: 2.50.1

AVOID THE CASINOI’m not at all someone to complain due to anger or frustration, I totally admit that I’m the type to take a big payout on a sports bet and gamble a few hundred on the casino but there is - 100% - something off about the casino, particularly the blackjack games. Although an internet search states they must be compliant with state gaming board regulations, there just isn’t something right about the way the cards fall. The deck doesn’t turnover although it’s clear multiple decks are being used. As someone who has played a lot of blackjack - both live and on other sites - there is something highly improbable about the way the hands play out. I’ve spent a lot of time (as someone with an addictive personality lol) going back and trying these games from time to time and it is 100% a waste of money, you’re almost guaranteed a facecard hitting on 10, dealer always has a facecard buried, they have a bust card showing and hit 21 wayyyy too often, etc. Using basic strategy and playing by the book still results in losing almost, if not every single time for me now that I think about it. They also don’t have any rewards system or customer loyalty points system or anything so there’s really no reason to use this site at all. I just use it at this point to sometimes bet the daily boosted odds bets if they make sense because there’s sometimes some value there but that’s about it. There are better sites out there..VhhdhfgshdhdVersion: 2.42.1

I was robbedI contacted several representatives due to a pop-up screen saying inactive while I was actively in a game and a pop-up screen saying technical error. This occurred after trouble shooting so the team called it a connection issue on my need even though it didn’t occur on an other game ever . My internet provider also informed me that it was impossible for it to be my connection and there was not a break in service . In addition the screen shots I provided all confirmed that my connection was secure. My location wasn’t reverified as it is when there is actually a connection issue. Upon resuming my game it starts over and forcing me to wager money just to get where I was before fanduel forced a pop-up screen to display every time the bonus jar on any Asian slot played could be rewarded. They force you to lose by starting games over and then cause emotional distress by blaming you and assassinating your character. The representatives never reached back out via email and I wasn’t provided a case number. I had to open a chat explain it all again and ask for it. Also, agents were extremely hostile. These same game on live casino and other casino applications and in person at casino don’t have these issues for me . It has ONLY OCCURRED here . So how am I the problem ?.Dezii C..Version: 2.64

Don’t sign up they are with holding my money & TERRIBLE/awful customer serviceI signed up this was my second time playing I used 10 and made 535$ to make a long story short my only options of withdrawal were my bank account which wasn’t opened anymore so I needed to add a new one and than check and also picking it up at the counter which the only option was almost 2 hours away. I was uploading a new card next thing I know is it’s telling me my accounts suspended right after winning. I called wrote emails, even online the agent said they can’t give me a time window. This was my money for rent. The customer service sent me to online agent but they couldn’t help or tell me anything here we are 3 sqys no response back or anything my money isn’t able to be withdrawn and my accounts frozen and no one has sent a email saying why or anything. I am so upset because I’m going to get in trouble where I live and this customer service is a joke. I can’t believe this is happening to me. I can’t believe how they don’t even respond. I should’ve gotten at the least a response making me aware of the situation. I’ll be updating this thread with the results and however long it’ll take. I had high hopes but now I’ve just been in shock!.D070793Version: 2.57.1

Game issuesWhere do I begin? Let see, I use to love this app because of sport betting, but the casino app/ games constantly kicks you out or becomes an error. When you do resume, it gets stuck. Notify customer services, then get slapped in the face with no bonus and only your bet back. What is up with that? Then tell me to check my WiFi/internet services, and all the other things they wanted me to do and the game still don’t work. The game in mention is Jewels of the dragon phoenix. During hold and spin, it’s fine. Once you hit the free spin, it stops. When I do resume, still the same old screen. When I approach customer service, it seems like they were going to help you and be fair. Then goes around and just only give you your bet back. What a scam! The amount of time and money just to get a bonus, then you hit a “what seems to be a great bonus” is stuck! Definitely a scam don’t you all agree? I have played many sites. I have never ever got kicked out of a bonus nor never got paid out. If it gets stuck, the others apps I have encounter attempts to fix the issues and learn from it, so the players/customers are able to resume. No more wasting my time here. I will not recommend it to anyone..Rarity215Version: 2.62

Not worth itSo I found some really fun slot games on this app that I had never seen before and at first I was having so much fun playing slingo’s deal or no deal and then I noticed something fishy. I would only win enough slingos to unlock the banker’s offer when I bet higher amounts and even then the prize would be change. Consistently. Not only that, but yesterday when I decided to play for the first time in a while something even worse happened. I picked the 10 case. When the game started the 10 case was still on the board. When the 10 case on the board opened it housed $10. Now, I didn’t make enough slingos to win an offer but when MY 10 case opened it revealed $0.35. Not $10 even though that’s what the game maker revealed the 10 case to hold. Not only that but on several occasions I’ve noticed the grand prize was played in cases above the number 20 even though the player is only allowed to pick from cases 1-20. How could I ever win the grand prize if it’s in case 47 every other game? I can’t. This game scams. Computer gets 4 blackjacks in a row? 5th hand is a push? Makes complete sense. The developers are crooks and there are far better and more FAIR options available on the App Store. Skip this one..SiaannitVersion: 2.42.1

Casino is a JOKEThe amount of times losing 16 out of 17 or 23 of 25 hands in a row is remarkable! The deal will “hit “ a 8 card 21 to beat your 20 (if somehow you’re able to get that) it’s all just a joke. Don’t play the casino. The customer service about this matter is even worse. UPDATE***** After losing 20 out of 21 hands they still say it’s “regulated” and use the same automated messages. DO NOT give them any money. This app is a joke. I will never use FanDuel again *ANOTHER UPDATE* upping your bet? You’ll lost EVERY time. This use draft kings, mgm, they at least give you free bets. This app gives you nothing, and they do nothing to help un happy customers ANOTHER UPDATE:Still nothing changes. Customer service won’t answer. Won’t fulfill “bonuses” I’ve opted into. Up the bet? You’ll lose by 1 every time. Take my word for it and don’t try Upping the bet and they hit blackjack! Rigged. And they still won’t answer about it STILL NOTHING BACK FROM CUSTOMER SERVICE UPDATE:Still nothing from customer service Update:Still nothing. I’ve noticed the returned messages on here from “customer service “ are word for word the same. Shocks me none. This app blows, and they won’t reply to my reviews!! Still refuses to reply. This app is a joke!!.TylerzamoraVersion: 2.15

U have Been Warned do Not Play casinoYou will lose they have this set so if by chance you do win you will lose every penny back. I have been playing daily for 1 year and have lost over $100,000 to this scam. They have a major lawsuit coming as we caught them cheating. YOU CAN NOT WIN HERE I PROMISE YOU IF BY CHANCE U GO UP YOUR FIRST DAY RUN AND NEVER COME BACK. I have been fed over $40k in bonuses by there VIP host and im not only doen $100k of my money i lost all of tnere $40k bonus money too. This site is in a lot of trouble and they will find out shortly. I can tell you what will happen before u even spin a slot trust me i ha r zero chance unless you are playing 1 dag and me er coming bacl. The VIP Host Gerald actually said to a VIP player i would never play slots here and that VIP player showed the text message lice stream. Come join the anti Fanduel lawsuit they do not stand a chance in court. We have them res handed cheating and pushing compulsive gamblers over the edge bu feedinb them 50 percent plus in bonus money every other day. These guys deserve whats coming to them, btw as a VIP u get a box of cookies also do not even attempt the casino on november and december this is when they go after every penny u. Bet. Do not play woth these scammers.ValentevanceVersion: 2.16

Scam. It might let you win for a bit but even with proof they won’t pay outI’ll finish this later but so many times where video and pic proof and issues across the board and they don’t pay out. Support is limited to chat where you can’t send files and they “escalate” to email where they send a generic email and close it out and say rate the experience without being able to submit proof!!! Endless cycle. Oh and be aware that if you do contact support, be prepared to go on a heavy losing streak or have your account temporarily suspended….. I was hoping it wasn’t a scam and was only a glitch but look at other videos and reviews. They did issue a $50 credit saying sorry for the issues once. 😂😂😂 to make up for THOUSANDS in missing winnings. Please don’t bother unless you are playing very little and realize that it’s a scam when it comes to decent wins or them keeping their word. Save your time and don’t bother. Structure is setup so you can’t get real support. And legally they set it up so the consumer is stuck basically. So yeah. Disappointing. But scam..Caution/FD scams pplVersion: 2.68.3

FanDuel and others: Live DealerPlatforms: FanDuel, DraftKings,BetMGM, and Barstool sports casinos all use the same set up for their live dealer Games. Regardless of the casino, they all are under the same roof, same tables. This is a concern because roulette for example, they have a monitor in which shows the dealer where to spin the ball at, speed, spin etc. this generates a quadrant in which the ball will land. All these casinos are making millions off the same set-up different platforms. Dealers use coughs, clear throat and other signals to alert pit boss or others. Why would they need signals if it’s a truly randomized game with normal advantage? It’s a raise for concern. I have hours of screen recording on my iPhone that I’ll upload soon. They target certain players and ensure you lose once they have established what type of player you are. It’s bias and they don’t give you stakes or loss backs like an in house casino would. I’ve received 1 or 2 “bonus” funds in comparison to the thousands I’ve put in. Im dedicating my time to help those who have lost to these sites, in contact with Michigan’s regulation..SafeFairLawVersion: 2.16

Still garbageWell I thought the update would have fixed some issues. But now I haven’t won a single dime I used to get bonuses and jackpot in my favorite game during the week. And during the weekend is just the bonuses. But lately I haven’t won anything I’ve lost more and more through the week. They can claim regulated all they want. But the only truly regulated are the casinos. Funny how you can tell the game is rigged. It black out and the order of the bonuses has completely change so it’s impossible to even get a bonus. Also not to mention the screen blacking out. And then your close to a jackpot technical issue. Unfortunately, I’m closing down my account I’m going over to DraftKings. I noticed the difference between both apps so far I’ve won over 500$ in just one sitting with DraftKings and they give you bonus bets once you sign up which were also worth while I made 600$ from that alone. This app should really just start reimbursing their customers for missing out on jackpots and the frustrations this app has caused.SnowdragonEX1988Version: 2.67

HorribleGamble elsewhere I have never won with FanDuel after depositing over 5000 dollars to date there games never pay I’ve bet at 20 cents all the way to a few dollars a hand never won anything not even a few bucks personally I believe there slots are rigged they don’t even pay out when you hit a bonus win or free spins it will give you like a 2 to 3 dollar win I’ve been a long time DraftKings member and I’ve lost with them also but I have won also numerous times so to never win not even a 100 bucks here and there after depositing over 5000 dollars and playing numerous slots to me that’s highly suspicious even at the casino you have a better win ratio and chance of winning now this is my personal opinion and experience with FanDuel I honestly believe your money would have a better shot elsewhere unfortunately I for one won’t be wasting anymore of my time or money with them I get they trying to make money but I rather stick with DraftKings where I actually have a shot at winning.Legacy360Version: 2.46

Does Not Follow Through on “Promotions”After doing the “refer a friend” promotion we never received our bonuses. We used the correct link. After being in a queue for support for 30 minutes we were told our wager amount wasn’t correct on the casino app. This person did a manual courtesy credit to our accounts for half of the promotion amount, told us we would get the remaining amount following the correct wager after 72 hours, and FAILED to tell us until after she did it that this could only be done one time. More than 72 hours later we had to reach out yet again because the remainder was never added, told that they would be reaching out to a supervisor to have it added, only to be emailed almost immediately after closing the chat stating they wouldn’t be giving us our credits. I have screenshots of the initial conversations. The same person who referred me went through this same process with who had referred him. Hold your “staff” accountable, not your PAYING customers..KellsooAbbVersion: 2.42.2

LiesThe Friend Referral only works when you hound them and they still haven't given me my extra money for my Referrals if it wasn't for that I would rate it better they have many more casino apps that are much better with customer service that give you real bonuses not this fake bonuses like the play $50 on the game of the week and get $5? Seriously they are always horrible games they never pan out you basically lose $50 to get $5 the next day and hope you hit something that makes some money back. I know I sound like I'm losing and I'm mad well that's not the case this app is the only one where I lose money more then even playing for a little while and just breaking even but nope this has to be the worst casino APP out the I would suggest 4 others that are much better but they wouldn't let me post it so try the NJ casinos for PA and other states much better games and bonuses for sure good luck to you all.TugsieVersion: 2.27

They suspended my account after I’ve been here for three years and won’t answer meYou guys suspended my account for no reason and tried to basically say I have big gambling problem after I just asked if one of my funds can be released earlier and then Bam $1800 is locked in there and you guys refuse to hurry up and send back to me but you were quick to take it. Before one whoever wants to sign up with a FanDuel to be very careful as they will keep your money if you hit high and make you wait for your money but they don’t wait for their deposits . The account team that is investigating do not have a phone number or email they can be reach and you basically have to play waiting game while your money is just sitting there. I’ve been here for three years loyal to them and this is how they treat the client. Livid and beyond mad and will never play with them again after they release my funds..Linda215Version: 2.63.1

Constant technical issuesThe site and games are constantly crashing. It used to be somewhat fun, but it’s been SO bad lately. Think twice before you deposit and try to play- you might get a couple spins in before an error occurs. Not even a fighting chance to win anything that way- but they don’t care- they have your money. Then when you want to do a withdrawal because you can’t play you’ll have to wait up to 48hrs to get your money back. That’s a FanDuel problem, not a me problem. Recently also had a withdrawal that was not approved because it was saying it was bonus funds, when it absolutely was not. They screwed up, then had to wait another day to get funds approved. Get it together and do better!!!!! Also been very lacking in loyalty rewards. Time to go somewhere else. Please don’t respond and tell me to reach out because I’ve had to…many times, nothing will change..EFM13131313Version: 2.42

DON’T DO IT!!!!!If you think it looks like entertaining don’t do it. If you think it’s like going to the casino without the travel don’t do it. It’s not entertaining when they can’t keep track of your location for half an hour. Half the games take several minutes to load and when you try to play they error out. That’s entertaining right? If you go to the casino chances are you will lose in the end, but they dabble you along for entertainment purposes. Here you win something close to poor man’s significant and they shut that stuff?off now. Then tell you about regulatory oversight. Pretty sure if you play a bit you can tell “like they can and I can when regulators are looking. All in all if you play more than 10 minutes it will be a negative experience. Want something just as fun to do for half the cost? Flush 50% of what you can afford to lose down the toilet..BagoSticksVersion: 2.65.1

DisappointedI singed up after seeing an ad for 200 free spins. I started playing the designated games and realized I was using my deposit, not free spins. I couldn’t find an option anywhere for the free spins. I’ve contacted support several times and have received conflicting information. The first told me they didn’t know why my spins weren’t there and that someone would contact me. After not hearing anything I reached out again and was told “Our spins are down at the moment and should be back are running soon” “ They should be avavialable soon” Kendall • 9:28 AM” The fact that your representatives can’t even use spell check on their messages is a bit scary. I’ve already played through over $100 and I’m still waiting for the free spins. I am not happy with the experience overall and am very disappointed in the customer service..Mariaw612Version: 2.68

They take but don’t giveThis app loves to lock the pot or withhold your bonus spins. Once you finally start to gain momentum they snatch it from you by interfering with the game. All of a sudden the game is error or technical. I wish I could this app a 0 rating because that’s what it is. A big fat Zero that takes takes takes but ohhhh boy will they not give. I’ve got $50 bonus that’s stuck in sports betting when I’ve never even signed up for sports betting but they won’t let me deposit it. Just this week I went through major trouble trying to get a funky $96 that they withheld and made me jump through hoops just to get it. This app does not pay well so if you really want you money to be taken then by all means download FanDuel. You’ll have better peace throwing your money in the street, knowing that whoever find it will have a blessing..Y’all CheatVersion: 2.68

Beware!!!Worst casino app out there!! The absolute worst customer service!! Incredibly rude once you are able to get in contact with customer support (after a 30-60 minute waiting time) and then you get met with evasive answers and snide remarks. Games constantly crash out of nowhere in the middle of a winning streak, with a stupid pop-up stating location cannot be verified, WOW! Never crashes when you’re losing LOL! To top it off, they suspend your account and hold your winnings hostage with for absolutely no reason and with absolutely no communication or updates from their end. Claiming they are doing a fraud investigation, going on three weeks now by the way, and yet they happily keep your account open and running when you’re plugging thousands of dollars into the casino. They should be investigated for fraud, not me!!!! Steer clear of this app!!!.BewareOfFanduel!!Version: 2.40

Do not useI have gone through their live chat now option for help on an error I keep getting when trying to play any casino game. All 3 times I was told the same thing, that I needed to delete and reinstall app, update phone, disconnect/reconnect app, try a different device, use computer. I did all those just to verify I wasn’t a “me” issue, when I messaged back saying I did that already, I was told do it a different way. What a joke. I had casino credits I was trying to use but all expired because I got no help. Never had an issue with DraftKings but wanted to try a new app. Won’t use this app again, stick to DraftKings. I know they will reply like they have to other reviews that I can message them, no thanks. If you wanted to solve my issues you would have by my 3rd attempt on Your support system..HLOR444Version: 2.65.1

New app doesn’t feel like fair playing.I much preferred being able to play the casino games using a link from the sportsbook app. I like playing blackjack, and the flow felt like it had a semblance of fairness, no matter the ups and downs. Once the app came out, blackjack felt like a joke. I get that betting has runs and ups and downs, but I’ve never experienced lost hands in a way that felt rigged and not fair until this app. The plus is I found the customer service chat to be helpful and the promotions tend to be smart as they usually involve just doing what you normally would do and after opting in you tend to get a little bonus for simply playing. I unfortunately don’t trust the dedicated casino app and while I love the sportsbook, I’ve taken my online casino playing elsewhere and have found the fairness that feels right..Aramis2764Version: 2.30

Bad App & BAD SERVICE!Their app continuously freezes and coincidentally a lot of times it’s when you hit the bonus! Make sure you screenshot it like I did so that they know the date and the time is that it happened because they don’t see anything on their end EVER and even when you send the screenshot over & their supposed techs look at it, they don’t ever see a problem, nor do they ever fix it! There is no number to call for customer service you have to chat via text you will sit on hold for over an hour and they will keep adding people ahead of you in line, and when it gets close to your time, the App will shut down and let you start all over again!!! go to any other online casino app and stay away from this one. They are thieves and they don’t know what they’re doing!.Imil3927Version: 2.62

Read the reviews!!!I’d give it 1 star but haven’t actually played so I’ll be fair and give it two. Make sure you read all the reviews. It seems as this app is a complete scam. I’ve seen multiple reviews about blackjack and how the house wins a very unlikely amount of times. I feel like every review I read was about this situation. I was looking for a decent casino game to play but glad I read the reviews. Pretty sad a big company like Fanduel is trying to cheat their way into peoples pockets. I know they say everything is regulated but you could never truly know if it is. This company makes so much money they could buy their way into being considered state regulated when they truly are not. Don’t even second guess it, don’t download this app..ClohrkeeVersion: 2.52

No supportCasino is off line with no prior notice, no information as to why, nor when to expect it to be online again. There is no customer service. Their chat function takes you to a worthless bot that gives you limited options that you HAVE to choose from. Answer one question and you get another. And none fit what you are trying to contact them about. Even filling out a form about why I was trying to chat did nothing. Took me to the same exact chat function, asking me to choose from options that didn’t fit. Couldn’t even get to a person. All I wanted to know is why it was down and when it would be fixed but having an actual customer service PERSON available is too much trouble for FanDuel. Clearly they don’t care about customers..Cuga40Version: 2.40

Don’t gamble with Technology…it’s a scam!I encourage you to go to a real casino if you’re going to play FanDuel live casino. I will never play on this app again! It’s best to go to a real casino and play there because if a dealer mess up it takes forever for you to be reimbursed. But wait…that’s not the worst that can happen. Last night I literally placed a bet in craps on hard 8 and my bet was rejected a second before the dice went out. Yes, it came and they told me I wasn’t entitled to a reimbursement for potential winnings because of there technical error. I was displeased because I was losing and all of a sudden when I would have won my bet was magically rejected. I will never gamble on a site again because gambling is one thing but to lose to a tech error is a whole other level of gambling..B łbVersion: 2.64

This is a scam, ya’ll!You are MUCH better off going to an in-person casino, I promise you. Obviously, all casinos will favor the house ultimately, but this app takes it above and beyond. You will only gain a few funds at a time, but on this app you will always lose, and lose badly. I’m not the best gambler, but whenever I go to in-person casinos I NEVER EVER perform as badly as I have using this app. Thank god I only put in a little bit of money. I immediately contacted my bank to report this and the case resolved in my favor quickly, which should tell you everything you need to know. Please listen to the other reviews and do your own research before heavily investing any of your funds here. A quick search on google about this app will show it to be the scam that it really is..AjsuttoVersion: 2.29

Zero StarsDon’t plan on getting a response if you ever need to send them an email or support tells you that they will email you with a response to anything!!! I have had so many technical issues with this site and they always try to say it’s on my end when this is the only site I have issues with!!! I was just recently in the middle of playing a casino game when it started to glitch in and out. When this started I had a certain dollar amount left in my account. When the glitching stopped I was down $10. I tried to live chat and they told me that’s not possible. I’m not an idiot, I know what I had. Then they tell me someone will get back to me which STILL hasn’t happened and I’m sure never will!!! Don’t waste your time or money here!!!.Cab@7175Version: 2.20

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