FanDuel Fantasy Sports Customer Service

FanDuel Fantasy Sports Positive Reviews

Fanduel finally got its act togetherI come from the poker world and still lament Black Friday if you don’t play poker you have you won’t understand my angle and here is why! Back in the day you get in with any amount of buy in and at any time of the day! You could play online poker with any as little as a dime with any number of players at any time of the day or night! The pokerstars seemed fair and allowed you to level up by playing at your level! Fanduel in my opinion never that treatment to any player until now! DraftKings app lately has made it difficult to find the tournaments I want to play! Because of that experience I flipped over to Fanduel! What was shocked to see 5 cent tournaments with 150 entries allowed! This allows anyone like me who have no business wagering on fantasy sports because they don’t really watch or do their research or take the time to dig deep into the research and try to learn and level up and have the fun of their lives! I am very impressed with the overall layout that they give per game! Fanduel has surprised me in so many way and tried to improve the user experience and dare I say it they now seem better than Draftkings! I will be making a deposit and start using Fanduel everyday as I do Draftkings! Maybe they can get me to switch to their Sportsbook so I downloaded that too! Thank you Fanduel for making Black Friday a thing of past for me! Onward sports gambling!.Matt StueckVersion: 2.80

For the MVP, the Journeyman & the Rookie.As an avid, “seasoned,” Daily Fantasy player/participant.. I’ve found FanDuel to be top notch in all categories. Analysis, predictions, rankings, salaries, all spot on. It is both informative and entertaining. I love the variety of play styles and entry formats.. as well as the free pools. But I think my favorite thing about FD is the Opponent Rankings, the breakdown of the 3 categories.. Pass/Rush/Overall. This has been significantly beneficial tool to utilize while making lineups and comparing/considering players/stacks/etc. Bottom line.. for me.. is the platform set up (easily navigated, basic format but detailed and streamlined “necessary info”) provided info/stats/predictions/rankings, plethora of play styles/formats, both paid and free… all in all… IF ever my lineups don’t hit (sarcasm)… it can’t be blamed in their info. The NFL is crazy and unpredictable and somehow you guys still cover the bases and provide top notch platform for DFS. TOP TIER, MVP for DFS. I only play NFL and occasionally NBA.. but they’ve got all sports… and a little something for anyone. The freebies are a great way to go if just getting into fantasy sports. Well Done, FanDuel.. for keeping a seasoned, MVP, Journeyman DFS player like me enjoying game and world of fantasy sports.. even when I make some pretty poor picks🤣THANK YOU!! Here’s to a profitable Sunday Fantasy FunDay! 🔥🏈💰🧹(🧹-rake.) RAKING IT IN!.GHackOVersion: 3.34

The Best of the Best!FanDuel by far is the best fantasy app you can get. From the way the apps are set up to the look and the style the it’s just a lot easy to maneuver through the site. I’ve been with them from the beginning, had my ups and downs and I always come back to FanDuel. They listen to your complaints and changes things as needed. They will send you free competitions every now and then, I’ve lost more then I have won but it’s all up to me. There are definitely pros on here. But anything can happen and you have an opportunity to win big money. Over the years they have added other apps that I have downloaded as well and dabble in those too. Just know, that you are going against pros, so do your research, and don’t break your bank. These guys on here will bet thousands to your dollars, but you can beat them and you will. Some of the competitions will be like 300 max entry’s and some will be single entries. There’s a few different types like single game or all of the games, whichever you prefer or feel best doing. The cash outs are legit, real money. and besides DraftKings it’s the only one you probably even want to bet on. But I do prefer FanDuel base on the set up and better competitions. If you are going to bet fantasy sports you want to do it on FanDuel. Good Luck, Break a leg!.00@&/;))Version: 3.90

Convenient and Easy to Play & Win!I used to only use Draftkings but lately i been only using Fanduel, In the past month i’ve hit $150 off of $10 that i put into my account when i first started my Fanduel account last month. Always something to play within any price range and the prizes are good for the price that you are putting in. If you need assistance with lineups they let you pick with guru and it singles out players and gives you little tips to maximize your chances. I literally cannot wait for Sportsbook to open on mobile in Maryland (Praying that its soon). Bottom line is the app runs great and easy to understand and ofcourse you will lose some of your bets but thats the chances your willing to take but I guarantee i have found more success on here than any other sports betting apps. I have definitely won more than i have lost. Just please remember to play responsibly and goodluck!.Drewski.BbyVersion: 3.56

No contest/tournament details!!!Started playing a year ago, was fun up until NFL season starts and FanDuel had App update, ever since I try n look at the contest details or payouts/ literally anything about the contest is unavailable besides how many entries and entry fee, you click info button and get the 3 dots loading and loading and loading and loading and loading and crash! boom! Reset app! FanDuel doesn’t care to fix it because I’ve complained multiple times and have seen numerous complaints on the twitosphere from other iPhone users but here we are week 17 in NFL and still no fix!Fanduel tells me they don’t care, they rather customers enter contest blindly with no details that way they legally don’t have to payout winnings at the end of the day. Thanx guys keep up the great scam!.Twayne213Version: 3.11

Usually have no issues and have my fun with my picks.The Key word here is, “usually”. Most of the time I make my picks and have decently successful outcomes. However, I’m looking into seeing if anyone else is having that really unfortunate glitch or removal of completed line ups which should have no issue for the reason funds are more than sufficient balance wise. For example, I made numerous line ups today for the wild card games. The last game of the day was Steelers vs Chiefs. Didn’t do too well so I decided to make an entry for the fourth Qtr only. Had plenty of time with about 8 min left in the 3rd. Submitted my entry and was extremely confident in my 25$ fee so was hoping for a great prize! .......I look back after the first score of the Qtr and my entry was gone. Of course I had the player who scored and would been almost top 5 in points if not removed mysteriously.... very up set cuz we all know the feeling of making a rewarding line up. Sorry for the story just would’ve been sitting here with about 1k wealthier instead 😞.Georgeiggy16Version: 3.36

Why can’t people from Mexico play on my fantasy Fan Duel team in AmericaThe top thing is when I I can have a lot of people in one lead but I can’t invite them through my phone I have to go through the app and then give them the email and all that good stuff why can’t I just buy somebody from my contact list and if they accept then of course they have to go through young Fan Duel just suggestion I think it would get a lot more people involved if you give them a free fat free five dollars when they sign up and just give me 10 that would make it more intriguing and two people are getting chances to win money and make money this is all I can tell you I’m not in sales I should be the best customer is a repeat customer he’ll come back to your door jeep you’ve lost a bet here for quite some time Carlton Welch crap or get off the pot League Who Dat’.CW1963NolaVersion: 3.54

FUNDuel !Never thought winning a whole penny in a fantasy horse race would be so satisfying. But this is 2020 and who knew all the happy tappy things we used to do would be taken away. In all seriousness, my very first FanDuel was a $10 win on an NFL roster. Believe me, it was all picks made based on players names. But I was hooked. Got my son hooked, and now we make nickel bets on NASCAR, NBA, PGA, and NFL. I continue to amaze friends and strangers alike with my profound knowledge of pro athletes, and being a female senior citizen that even impresses my hot shot nephews. And shout out to the crews behind the scenes. On the two occasions in the past two years something glitchy went on with my account, I had an answer and a fix almost before I could even finish asking. If they ever change their name FUNDuel would be a good choice!.TjtarheelVersion: 3.4

Easy w/ lots of optionsGreat for people new to this activity as they have specific contest just for beginners. Can earn free plays (who doesn’t like free) and even create hard to head or small year long fantasy leagues. We did a baseball on and picked a new team every weekend and played all season (very low key). Many options w/ the huge player pools with the big payouts to a pool of 100 players or head to head. Even games that pay if you beat 50% of the field. You can even start with like $5 or something and play games for a quarter to get the hang of everything. PayPal, credit cards, or a checking account make it easy for deposits (although you may want to consider a checking account to withdraw your winnings). Playing 3 years now 😀.Lazy puttVersion: 3.0

App failures.The app seems to have issues week in and week out with in game scoring updates. This week it was the football tournaments. The app would not load the live updates again after trying to delete the app and update the app and still after the following day of the tournament it is still stuck in line lock with 0 points and updates. I thought FanDuel was working on fixing these issues. I understand there are millions of people using this app and that bugs and crashes are expected from time to time but I have been playing with FanDuel for years now and using the phone app and this year it is the worst it has ever been. C’ Mon FanDuel get it together.!.Quickhits99Version: 3.5

Fanduel DFS RocksI have been playing Fanduel DFS since it was very first invented many many moons ago !! The App works great , I have never had to much of a problem with it at all !! Once in awhile the App will have some trouble opening , but not to often at all . The one major problem i have with Fanduel DFS is making more Featured Games with Big Money Prizes for the less skilled players . They cater to the Professional DFS Players IMO anyway which would be literally the only huge gripe I have with Fanduel DFS . Also I would like to see more Pick 'Em Pools like Draftkings has on their Apps . I give Fanduel DFS App 5 Stars no doubt .... I highly recommend it to any new Players looking for Daily Fantasy Fun ,and some great competition as well !!!.RealJacksTellerVersion: 3.56

Wave of Emotions 😁😮Have been playing Fantasy DFS for a couple of years now and really enjoy it. However, frustrations arise with the FanDuel site due to its technical difficulties via their agreement with third party companies and etc. (ex. the inability to edit your lineups before the start of a contest due to a server going down, inaccurate scoring during live contests, etc.). Now, they will refund you your entry fees and as a consultation they may give you a voucher for a free entry into an upcoming contest. Preface on “May”…. It’s not guaranteed. So, all in all it’s fun and enjoyable especially when you win 🏆 but be mindful that things do happen that’s out of your control. Exercise patience and enjoy the ride..DaJuice71Version: 3.64

LAST MINUTE PLAYER UPDATESI’m at work and can’t check my phone and my contests have started and I can’t change any players because that game has started for the night. You guys made the lineup changeable after being submitted but if I’m not staying by my phone constantly and I miss an update to see a player has just been sat out 2 minutes before, it’s pointless. The SIMPLE and EASY fix for this is to allow members to have a standby player in the case not everyone can see those last minute notifications to see if a player is out or not. It’s a 100 percent fair on both sides as long as the backup player is only counted in the case that a player has been ruled out In a short amount of time and as long as that player is still within the standard fan duel rules..FiccitVersion: 3.1.1

Amazing idea for the Playboys!5 /5 ✨💫⭐️⭐️🌟⭐️⭐️💫✨ Amazng idea for an unpredictable, real live playtime with your personalized line up, all while using strategy, all while intensifying the time players spend on the games they normally would be watching otherwise! You'll never wanna go back to just watching the game with this speechless testimony for men to bet sport's, even while stuck at your mother in law's birthday party family bash for 6 hours 🎉🙅🏼👎🏼🚷, the very top sports around the globe!!! Garenteed to have your most favorite players and traksbfrom any sport!!! Hope y'all the best of luck yo!! And head s up if you see fr8st9223 in the NBA Rrealm, best not underestimate me , I'll take ya money from yah mother's booty crack.SS FrostyVersion: 3.23

Really Fun!For just the casual fan, you may not enjoy this service. I call it a service since it technically is betting on sports, but just on individual players rather than the whole team. For the die hard fan, $1 can go a long way! If you know your superstar receiver is going up against a 3rd string defender, you have the inside edge and are able to put him in your line up. Very easy to learn, very often have promos for free money, and you can withdraw your money at any time! Keeps you entertained throughout the whole week with every kind of sport you can think of. And constantly adding new ones every year. Very fun service and very easy to use app. Keep it up FanDuel!.Adam the almightyVersion: 2.27

Action every week, lots of funI've been playing fantasy football for a long time, and started with the old AFFL league when it was dial in and phone props for a salary cap league. And I always spent $150/ year, so you can have weekly action and budget yourself for a season of fun. There are games for as little as pennies and double up, to quintuple up for $2 or $5 dollars, which keeps your bankroll alive. I do it every week, maybe spread $20-$50 put for the week and have some small double ups or triple ups for $2 or $5. And the big pools have prizes far down enough, that if you're in the top thousand, even top ten thousand you win something. Highly recommend!.FlameX12Version: 2.26

Micro phone headset camerasIt’s exciting to watch games and have a new team or player to root for . How can you make the experience better . One referee need to focus on the game . If you remember one got blackballed cause he was paying attention to the fan experience! Two Game time Decisions need to be more organized. Some people don’t have high speed internet! Three the most of all find a way to keep bets private ! Unless they are on social media.. like twitter or Facebook or instagram. This can be where winning is just that . Not disappointed cause some is like who you got I already know I got 1000 names means 1000 entries!.Sleezaleo davinciVersion: 3.65

BeginnerI started using FanDuel probably 5yrs ago and never played any fantasy football before that. It gives you a fair chance by starting you in beginner bets, and explains well how each type of betting works. I’ve won money from playing pretty consistently and it has made watching the games even more fun. I don’t feel intimidated at all because you get professional insight when you click on players to see what their standings are. It’s very easy to pull your money out and I usually have it within 2business days because I get it sent to my paypal. Love the app. Couldn’t recommend it enough(I like it more than draft kings too btw).GoldenlovveVersion: 3.3.1

RE: SuggestionI would love if a player is scratched, especially near the start time of a game or tournament, that another even average player or score is substituted. Even better, if someone goes down during the game, I don’t know. What if you pick a bench player for when that happens? I think you’ll know what I mean. It has to have been suggested before. For as long as Fan Duel has been around I think something like that would be easily incorporated. I don’t know when Justin Rose was a scratch. I picked him last night. Did he pull a muscle on the range this morning?.Packahso2Version: 3.48

ONE OF MY TOP FAV SPORTS GAMBLING APPSThe entire app design and layout is perf and easy to understand for new users and navigation is step by step just about. There has only been one issue that I’ve noticed every time when I go to view the PAYOUT STRUCTURE FOR ANY CONTEST that it gets stuck on the loading screen and never comes up with anything so I’ve never been able to view the payout structures for contests befor choosing to enter them. But it hasn’t always been down like this I’d say prob this past summer it was working fine and I was able to view them. So “ATTENTION FANDUEL APP MANAGEMENT”!!! CAN YOU PLEASE FIX THE OPTION TO VEIW THE PAYOUT STRUCTURES FOR CONTESTS!!!??? Thank you!!!.CovingtonbloodVersion: 3.11

FanDuel Fun!Since I’ve been playing FanDuel I found an interest more in player stats and how games are put together when it comes to winning and in the process have fun doing so. Basketball and football are my favorites I try from time to time golf but don’t do much good with my picks. More research on my part but o well I’ll stick with what I’m good at. In the meanwhile it’s just an awesome and good to challenge myself with the games provided by the FanDuel team. Thanks for the opportunity to test my skills in your competitive sports games. Thanks FanDuel team😁.DiuchedVersion: 3.1.1

Friends mode needs upgradeI only use for football at this point and it’s great overall. Started using friends mode last year and it’s got quirks that I think should be ironed out. Had a 3 person league playing winner take all. Went to add 3 additional people and had to terminate one league and start another, forcing everyone to rejoin. Now at 6, and a winner take all league, your league will default to $0 if 1 person doesn’t join in time. Who cares? It’s our league and if only 5 play, so be it. Not the end of the world but certainly 1 of many things that should be a setting option for leagues. Room to grow, I suppose..Rgmen33Version: 2.29.1

Top notchNot only does FanDuel have the best contests on the fantasy side, they have the best options/bets on the sports book side as well. Above and beyond all of this, their customer support is heads and toes above all others. You know when you submit an inquiry that you’ll be getting an answer from a real life person that has the ability to think, understand and explain. There’s no other site that offers this to the same degree FanDuel does…not even close. That’s important to me as an avid better..MOSERDACLOSERVersion: 3.94

Awesome EntertainmentCertainly there’s real money at stake here and there are of course sharks lurking all around these contests waiting to strike. Seriously, what blows me away as a “semi experienced” player at this point is how often you see same names at or near the top of these contests. The amount of work and dedication these folks put forth, Is clearly evident and certainly why they are genuinely pros...Still am amateur (in my mind) albeit having tasted victory a few times, once or twice with pots in excess of $10k, I am amazed at the pros and their seemingly always being “in it” Anyways, like I said, still being an amateur and doing this mostly for entertainment purposes only, I only wish that my state of NY, didn’t still possess some of the restrictions over eligibility to certain sports, contests, up to and inclusive of the ability to utilize the FanDuel Sports-book services offered in my neighboring state of NJ. Thanks, Matt.DonutprinceVersion: 2.58

Help me see winning players on my lineupsI would like to recommend that the app developers add an indicator to the ‘all scores’ tab of the ‘scores’ section of the app. The improvement I’d like is to have an indicator to flag all of the active players in MY contest lineups. This way I can see the top players during a time slot (1pm for ex) and I have 20 lineups across many games and I don’t remember every player i chose for my rosters. If there were a little star or something next to the player’s name, I would easily be able to see who I’ve chosen for all rosters amongst a list of all players..Tori#40Version: 3.30

Loved the app, hate the updateThe larger format allows you to see less on the screen. I don’t like the new version at all. It’s common to not like updates and changes to apps, but it’s annoying losing the ability to see more players. The format itself is fine, but increasing the size of the photos and blocks for each player decreases the amount of players that you can see at once on the iPhone X and it takes more time to scroll and pick players. Please decrease the size of the blocks/photos and increase the amount of data/players on the screen. You could see 8 per page prior to the update and now you can only see 6. When you play a lot and put money into multiple games starting at the same time, you want to be able to access and swap players quickly. Used to be 5 stars...now a 3 teetering on a 2 if I don’t get used to it soon. Thanks.J0N@+h@n99Version: 2.38

Sticky games and Restart from home plateI love the games and new additions. It’s my second time rating and I’m still have issues with games being in my active box from 4 and 5 days ago. What’s up with that? Also the baseball MLB does not like if you’re searching for players too long. The App will force you out if you’re taking too long to pick players. I go down the list of players and boom get down to looking through the OF and the app blacks out and I can’t go back to picking. I have to figure out from scratch who was next. For the love of Games fix this issue already..VgftubgooVersion: 2.89.1

I love uY’all rock!.Belmont_shot_yaVersion: 3.17.1

Here’s the thingIf you’re at the casual Player just throwing money around aimlessly just the thought of pushing buttons and picking player like I do sometimes... it’s like being addicted to drugs. The high is fun but you’re going to lose. There are so many professional players here using algorithms, free sites that make your line ups for you and that add so many entries, you are feeding them money. If you play the site just to play great. But if you want to win.... I suggest using RotoGrinders or other sites to help you. Otherwise your a feeding fish.BadalucaVersion: 2.27

Blueridge GamblerLove the site for a wide range of sports..IslandLuggieVersion: 3.76

AwesomeAwesome App.StoneboroughVersion: 2.27

NFL season with a BangWhat a great app to follow NFL games. Love the opportunities to bet on individual's performance with a chance to win cash..JJ DumaVersion: 3.81

OntarioBring back DFS to Ontario let us play within Ontario..H$19Version: 3.73

Can’t see the numbersIt would be five stars if the Color of the scores were more readable in the app.Cod the builderVersion: 3.78

Great bonuses!Thanks for the holiday account boost!.IncraniuVersion: 3.61

Everything you needSolid platform, easy to use and tons of events..Recoil959Version: 3.54

Great gamesLove the app..Wnba_fan2221Version: 3.51

Ineligible location error constantly95% of the time I get this error in Ontario Canada. Tried all of the solutions and still doesn’t work (location services and exact location on, cleared cache, turned off wifi, etc etc). Doesn’t make sense. Very frustrating. Funny thing is, they can take your money in an “ineligible location” but you can use that money. Fix this!.WeebledeebleVersion: 3.54

Fan DualHaving a ton of fun.CJ 711Version: 3.34

Fan duelMakes watching sports more enjoyable and is a great pastime.Chits13Version: 3.30

Great appLot of fun.IrategamesfordayzzzzzzzzzzzzzzVersion: 3.28.2

Great app actionWould recommend.WaylmanVersion: 3.25

Great appLove it, the best for betting in sports etc.ThatchickjamielynnnVersion: 3.24

Happy I JoinedJust started making light bets and have great gains so far super excited to potentially win big money threw this app..S🤘🏾Version: 3.22

Big Deal !!!At last .... a daily game for the fans and poolers . For everyone !.MmasterboyVersion: 3.16.1

Transportation ManagerVery easy to use on mobile. Lots of choices for betting. Keep it up.Stibby27Version: 3.16.1

Enjoyable and accessible!Easy to use and makes for a more enjoyable sports-watching experience!.Bmcintyre29Version: 3.14.2

Great online supportQuick and helpful.TwoputtforbirdieVersion: 3.12

Good AppGood sports app.John16428Version: 3.11

Love itNew to this but i am hooked!!.Joekelly77Version: 3.11

Great serviceJust downloaded it 2 days ago and I loved it even when I didn’t win.DexNfcAfcVersion: 3.11

Pretty goodLittle hard to understand but you move forward.FgtrdsfVersion: 3.11

New UserFriendly and Very easy to get around in. Cheers OCS.UsunderVersion: 3.9

Great spot to play, so much funGreat s.DubbsdogVersion: 3.8

Been FanDueling for a Couple Years NowLike the odds, promotions and graphics. Find it more enjoyable then the competitors product. Great for EPL, and NFL!.Rather-DashingVersion: 3.6

Only one or two glitches since I’ve been on here.Thanks David Have fun.Gangsters in the huddleVersion: 3.7.1

Crappy software, worse customer serviceDone with this joke of a site. Their software breaks down, you cannot access your lineups, they rob you of your entry fee. When it breaks they give u a free ticket to a contest where you get eaten alive by multi entries. Last straw for me. I earned my rewards voucher for free tournys exclusive to rewards players. Well during their latest software meltdown they took my voucher and it was the last one of the month. Oh ya worst of all they charge 20% VIG I give up on FanDuel. I’m done..VaderraterVersion: 3.6.1

Easy to useThis platform makes betting and fantasy so easy. I like that i can view both online and on the app. Makes tracking bets and winnings so easy.MccombetVersion: 3.3.1

The worst NFL fantasy best ball in the industryAbsolutely atrocious product! FanDuels BestBall offerings are literally 0! Get this they only offer $1.00, 12 team, $3.00, 12 team (only available to new users), $25.00, 12 team and a $50.00, 10 team? When first rolled out they had 10 & 12 team $5.00 & $10.00 which was awesome but then all of a sudden they dropped them! Cherry on top they haven’t replied to single request via email, Twitter (both dm & tweet) Instagram for 5 days!! Draft kings offers $10.00 & $5.00 (plus big money $500 and above) leagues. I suggest everyone pull their money and jump to DraftKings! If I could give this app a -5 star rating I would..MalkinvichVersion: 3.2.1

Love this!!Super easy to use/navigate. makes football even more enjoyable while getting the chance to win $$ on each game. Good variety of betting styles and costs per bet..Khol22Version: 3.2.1

5starTop notch app.Genosuave74Version: 3.2.1

Great site!Really fun!.StakercollinsVersion: 3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.01

FanDuel Fantasy Sports Negative Reviews

Sinking ShipI’ve won 155k in the last 3 years. Almost all with DraftKings. Fanduel customer service is a joke. They won’t honor promos they send that they’re employees don’t know about. Until I show them. Then I get the runaround. It’s a company that compete with any of the dfs sites I’ve used as far as customer service. Rewards. Loyalty programs. It’s got more sharks. I just wasted 2 days trying to receive the promo I was supposed to get. It’s a frustrating experience. Then compare it to my experience with DraftKings in similar circumstances and it’s like.. why would I get frustrated and treated this way as a customer when i don’t have to. I can name a dozen bad experiences. I wish I didn’t have to write this but figured if it helps someone avoid the difficulty’s I’ve encountered, it’s a good thing. Update After getting rudely treated again after seeing fanduel responded to my review and contacting support, after Brian cut me off… I reached out again. Finally after several hours I was told I’d be receiving the $5. Haven’t received it yet, but the issue with not being able to use my loyalty vouchers, I can confirm I can now, which means all the ones I missed out on and even brought to fanduels attention several times before in the past… I just missed out on and it was no fault of my own. Do I want to get treated like a bum and spend hours again like I had to when I was simply trying to get my promo bonus ?? Probably not.Jayzinmn80Version: 3.78

ScamBeware of this company. Lucky for them, it’s only a few fantasy companies out there. So I convinced my STEP DAD, who didn’t want to join this fantasy thing but always show interest in my bets. He finally accepted my referral, joined, deposited. Two minutes later, FanDuel suspended my account and his without a notice or violating any rules. I contacted them on my behalf. I was told my location showed I was in Georgia and it was done to protect me, meanwhile I never been there before, I have always been in Texas and still in Texas. Besides they could have send me an email to verify. My step Dad also contacted them, and he was told they need to verify if he’s the one, meanwhile, this man have already verified with his social, DOB, and a bank card in his name and address. FanDuel have the worse customer service and they care less about their customers. It’s unfortunate customers keeps going back to them because it’s few fantasy companies out there. This made me look so bad to my step dad, who had so much respect for me. He felt I scammed him since FanDuel refuse to refund his deposited money and kept playing games with and and he as well. I have no trust for this company after that. Beware if you’re new to this... They have done such to a lot of customers no careless. They fell we need them instead we make them money and treat customers like ...... Be warned!.KingZssVersion: 2.77.1

Stay away from this rigged site!!!These guys are 100% rigged!!! One big example- Many of their contests include athletes/players as being available & active in their respective games for that day’s games, including many of the highest profile players like Leonard, Harden, & L.James. Their site will show them as being active & playing on game day, and they purposely don’t update their site with those player’s status until after lineups are locked & no changes can be made. Betters who include those particular players aren’t allowed to switch them out even though the actual games for said players is hours away from game time. They’re basically allowing for bad info to hamper and derail people/contestants who don’t have insider info. Stay away from this place & wager your hard earned money elsewhere where you’ll have a fair chance at winning. WebDelvoper- pls save your BS response! Your methods don’t make for “challenging” gaming, it makes for corrupting many contests so that most of us who don’t have insider contacts/info are F’d and basically just ponds to fill your contests with money we won’t have a chance at winning. This is me leaving to wager at DraftKings, where “challenging” doesn’t actually mean the brains behind your lock out rules..Havent used this app yetVersion: 2.82

It’s a scam. Save your money. Go to yahooThe app and layout of it in itself is great same as scoring and the contest offered. That’s it for the good. Unless you wanna win 3 dollars you won’t be happy. The site is completely overran by sharks entering in 100s of lineups at a time. They literally enter every possible lineup in the big money contest. And don’t reply “we suggest research Etc etc” no they suggest entering the max amount of lineups and combinations at a click of a button while regular players like me are screwed. Oh enter the single entry contest? Yeah that’s fine but there aren’t many of them. And what’s worse they just bought out Draft I turned 25 dollars into 1700 over 2 years of bestball drafts and it was fun and not insanely time consuming loved the format. Now that’s over. All in all unless you wanna fill up sharks and fanduel pocketbook with their unfair advantages stay far away. They have the worst win pct and won’t change anything about it. Until the 300 entry’s per person in a contest is addressed don’t use it. Oh and if you do win money have fun getting it off there! Thanks for ruining Dfs in general for the regular players. And no I’m not playing your BS 1 dollar contest where I would have a chance cause the sharks don’t overrun them as much.Jarred91Version: 2.80.1

Use to be good, now not so muchFirst off, I use to use this a lot in the past then for some reason I stopped using it. No real reason, just stopped using it. Recently wanted to start using it again for this upcoming NFL season but with all the issues, it appears I may have to go back to using a strong competitor that rhymes with “Raft Rings”. The app I can’t even accurately rate anymore seeing how it’s completely useless since it doesn’t even open and isn’t usable at all. Secondly I recently received an email that apparently due to too many failed login attempts my account has been temporarily locked. Which is fine and I understand security. What I don’t understand is the complete confusion when I reach out to support and I get about 4 different explanations and how to fix it. I can’t understand why if my account is locked because of a failed login issue, why am I not even able to reset my own password after verifying my identity. So now NFL season is just days away and I can’t even access my account by no doing of my own, with no ETA as to when/if I’ll ever regain access to my own account. Time to move to another platform if this is how things run..JudickerVersion: 3.27.1

No late swap is stupid*Update* Another night, another big star sitting out and 1st word is a half hour before the game. Of course this is 4 hours after the contest started and no ability to make a late swap due to FDs idea of “challenging”. Challenging is competing against thousands of players where fractions of a point are the difference between pennies and hundreds, so make it dumber by having everyone guess whose actually going to be playing and hope a last minute coach/player decision doesn’t cost you a win. FanDuel is often late with updating availability information. I just don’t understand the no late swap policy change for NBA. In so many contests I’m unable to replace sick or hurt players an hour or more before tip-off because the contest already started with other games. Makes no sense to not be able to replace players up until 5 minutes before the tip. This policy change is ridiculous and not the way things are done on other DFS sites. Tired of giving money away on last minute updates especially when there sometimes is not even a questionable tag on a player who ends up sitting out. Don’t understand why this policy exists..General D. ThomasVersion: 2.82

Hot potatoSomehow they let me open two accounts under one email address with two different screen names/handles. On the second screen name/handle I made a small deposit. Fast forward to when I got a new phone, the NBA season went in the lockdown because of Covid etc I no longer used the app and the money sat on the second account. Fast forward to the start of this nba season and I download the app on my most recent device. I realize I have money on said second screen name which I only know to be my only account. After about two weeks I am getting different stories from different people. I am told they’re going to make my first account/screen name my primary account, but I have no way to get my money back from my second account that I deposited. Mind you their system let me make two different accounts under one email, that’s not my fault. From my point of view, as a consumer, it just looks like they just took my money. Yes, they did offer to send a check, however they can only send the check to the address on file. I can’t change to my new address or to my most recent bank account..MinisterBobbyVersion: 3.13.3

Can’t even play anymore because I can’t deposit fundsHello Fanduel, I love playing DFS on this platform, but I’ve run into an issue on you’re platform. First of all I was not able to play for roughly the entire week because the app/website says you are unable to deposit bug. I have tried everything to fix it by clearing my cache, logging out and back in, resetting my devices, and even trying to log in a separate device. Nothing worked. I can deposit on the Sportsbook account but it won’t allow me to deposit for Fanduel fantasy. I tried contacting the support team on the app and website and that was completely useless. One of them was trying to tell me that I’m not in a legalized area , and the other one was trying to tell me that I’m using a VPN. I already have verified my location in 2020 and never used a VPN yet even have the money to even afford a VPN at the moment. The experience I have had to try to resolve this bug on your behalf I can’t fix on my own I have tried everything I can possibly do and nothing worked. Please help asap..Tjtyler1Version: 3.90

I’ll take what is customer service for 400If you run into any issues have no fear customer service ain’t here. First you’ll be redirected to the same webpage over and over with little to no instructions on how to fix issues. Then if you do try to find direct help it gets even better, you can only email!! Don’t worry only 3-5 *or more* (their exact verbiage) days until you get your first reply! If you don’t want to do that try out the live chat, where you can wait for 2 hours in a fake number queue then once finally directed I got a reply asking what’s wrong, upon telling the person they say “let me look up your account”. No more than 10 seconds later she disconnected the chat room and got sent right back to the queue! Don’t get me wrong I love sports betting, especially parlays, so it’s a fun app but there is no customer service nor any care for the customer base. So here I am unable to access my account not knowing if my bets are actually through that I already placed and no access to any money I had invested into my account. Thanks, a lot!!.Givemebackmymoney42Version: 3.6.1

Completely unhappySo my boyfriend and I have use this app for a very long time it’s something we do together not only did they suspend my account in the middle of a game it is now been a month and I still have not been able to access my account or get any information back on why this happened. I’ve wrote them several emails over the last month trying to send in everything that they needed from me and they keep just sending me the same automated email. I will no longer be using this app and make sure anybody I know does not use this app due to the problems I’ve been having they want to just make their money and it’s a joke to them with any issues it has. Also their telephone customer service line is not currently accessible due to Covid and anytime you email them with an issue it’s an automated email back. I am very unsatisfied with the little bit of information that I have gotten and still my account is suspended and I have no access to any of the funds that I had..Poor customer service!!Version: 3.18.3

Horrible support systemMy account got suspended on Monday after I won and now I have no access to my money that I won not has anyone reached back to me with a solution and an explanation. I did nothing wrong. I put $125 in the app and played some lineups. I did not take any money or do anything else wrong. However, after I win I get kicked out of my account with no solutions. After contacting support multiple times they continue to tell me that they put a ticket in for the account team to get back to me yet I have still not received an response. Want to know if I got my money for my win and what I put into the app? Yeah, well the answer is no! What happens when you ask the support team when you will get your money? They tell you that only the account team can help you with that. Go figure! Very angry and upset about this, otherwise this would be a 5 star review. This is getting out of hand….BubbabashetVersion: 3.31

Was great until the latest update.The pictures of the players are too big. Do I really need to be looking at their huge mugshots when all I'm looking for are their names and stats? Too much blank space. Because of this, it takes way too long to scroll down to find a player. While watching my stats, I want to see my players in one glance, not have to scroll because the pictures are too big. It takes away from the experience and it’s frustrating. I want to all my players stats change at once when I check how my team is doing. Are we in out 80’s that we need to see these big players faces? It’s horrible too look at, frustrating when trying to build a lineup, especially on a big slate because you have to scroll so much. Not as fun to follow your team when you have to scroll down to see your teams stats. I’m probably going to avoid playing until this is resolved. It’s that bad..JessezeeVersion: 2.38

It’s fun but no back up plan when things aren’t workingRecently this app was experiencing technical difficulties with their stat provider, according to their customer service. That’s fine. Things happen. However, they didn’t do right by their customers. We couldn’t access out stats, progress, or lackthereof. The whole premise of this app is to have fun with live updates on yards, completions, scoring, etc. This went on for three days. To make matters worse, they only compensated players that bet under a certain amount with a lousy voucher. Now, on my app, it freezes when I try to look at the prizes for the games I may want to play. I’ve deleted the app and restated my phone and it still does it. FanDuel has a lot they need to work out but most of all, in my opinion, they owe their customers more than what they’ve given. Fun app when it’s working though!.TrimadterhvfVersion: 3.5

Starting to question itSo I play the Field Goal challenge and even though i have won my fair share of games I’ve definitely lost more. I can play 5 games in a row and lose by 500 which isn’t a lot. I’m starting to think the app is setting it up on purpose since I’m so close I can do it the next game. Think so? Nope! Lose by another 1000 which is only 1 kick then lose again the next game by 100. App is getting pretty ridiculous and I’m starting to question it. Don’t understand the algorithm on it and they’ll never let us know either. I recommend not playing this app. We don’t know how they control it or if these are even real players I’m playing against. I’m playing against the same people over and over and I’m starting to think it’s actually company players. Unless I’m proven otherwise I’m sticking to what I think and I’m sure I’m not the only person..Royr41Version: 3.63

Customer serviceGranted, although a member, i do not play much; therefore, I am not one of the high profile customers. Nevertheless, I don’t believe the treatment should be significantly tilted. A week ago, I got a promotional email from RotoPass (partners with fan duel) that by just visiting their site and pressing on the fan duel “redeem” $10 would be added to my account. Fan duel did not recognize that and in a series of emails refrained payment. Finally, I told them that at this point I wish I had not deleted the email so I could have provided it as proof, yet rejecting the free money. I did not wake up one morning scheming, I added, for a measly $10. When I told them that I will redeem my chump change out of the account and play exclusively at”Draft Kings” and write the summary of the incident, I received one final email telling me that they will issue a credit of $5 to the account!!!! as a one time courtesy at that. Miserable cheap skates..VelvetiestVersion: 2.32

Verification LagI was using this app for fantasy’s basketball with no problems for about a week. Suddenly it asked me to verify my identification by uploading by driver’s license. I could not play any other matches until I verified my identity. Once I uploaded it it took about 2 hours for FD to get back to me. They said that it failed and sent me a link to upload it again. Once again it failed. They sent me another link. This happens around 10 times. At the same time their responses took longer and longer. At one point it took them 5 days to get back to me just to give me another link to try and upload it again. Finally after contacting them through their live chat they said there is something wrong with there verification provider and they are trying to figure it out right now. They still have not gotten back to me. This process has been very time consuming and frustrating..ImabrastVersion: 2.53

If I could give it 0 Stars, I wouldBack in 2020, I tried to access my account and it had been locked. My grandfather had tried to type in his Social to remove the money we had won together (Since We created the account together) and he had entered his social wrong due to him being technologically challenged. Thought it would be an easy fix to get it unlocked, but boy was I wrong. We had over $120 of winnings locked in that account and as of March 2022 It is still locked in there. Have contacted support over 9+ times and still have no access to my account. My experience using Fanduel the app was amazing, but the support team and their attitudes toward my grandfather and I have ruined it. I sadly do not suggest this app, you would be much better off using Draftkings for you fantasy plays..Corbyn MeyersVersion: 3.37.1

Go to draft kings!!!I put $25 in to play only to find out I can’t play it because I live in a state where I’m not able too. They don’t allow it I guess. Okay that’s fine I’ll just get my money back and move on. NOPE!!! They are making it so difficult to refund me My Money!! After asking the support team why I can’t receive my money they suspend my account!! For whatever reason I don’t understand. I have literally done nothing with the account for them to even consider suspending it. It’s $25. Are they so broke they feel the need to keep it and for me to just not care? Just give me my money back that’s all I ask. Idk if they are owned by the same company or not but I would definitely go to Draft Kings rather than deal with this #RobYouBlind of a company!.HightimesjournalistVersion: 3.5

Not very intuitive UXI’m entered into an NFL contest and want to see an in depth view of the roster. I can do that by going to Quick Player Replace and then picking the contest. Any other way to do that? Any reason clicking on all the face icons or player list couldn’t expand to show more details? Really makes me wanna go back and see how DraftKings works or others. I’m probably missing something obvious but seems like seeing who’s playing and who each player is playing against is critical... Updated: was 2 now 1 star: I opened the app and there was a modal offer to join a contest with no clear close button, so I clicked yes then navigated to where I wanted to go. I think I’m gonna cash out. But to get a free season at Fantasy Pros for depositing $10 was worth it — I’ve completely ruled FanDuel out..PgpVersion: 3.4

CheatedI’ve been cheated mutiple times on fanduel situation in particular is I had a 7 leg mlb parlay in witch 6 legs had already won and the only game I was waiting for was ranger vs white Sox fanduel was offering me a cash out in the 8th inning witch on fanduels platform the rangers were up 7-6 so I dint take the cash out the 9th inning started and after the rangers bat the game said it had ended , all of a sudden I refresh to recieve the payment and the score changed from 7-6 rangers way to 6-7 white Sox way ….now if I had know the white Sox were up one I would have taking the cash out amounting in more than I had wagered in the end I lost the entire bet because of poor performance from this play form that’s it for me and fanduel !!! DraftKings where are you.Bet for lifeVersion: 3.75

Verification Process is HorribleWon’t be using this daily fantasy service ever again. I’ve been going on 4 weeks waiting for my identity to be verified. I’ve practically missed half of the season my colleagues put together because they can’t seem to verified accounts. I’ve sent a copy of my ID to multiple departments, yet still unable to withdraw from my account or enter any contests. I’ve submitted multiple Support Tickets and it seems as though they are severely understaffed. Not sure why I was allowed to deposit money into my account upon creation of my account, which required no verification of identify, but now that money is in the account I can’t access it with a verification. Worst account creation process for fantasy sports I’ve ever been apart of..AntphetamineVersion: 3.6

“Login to place bets”The app is loaded with bugs and never works. They have great promotions, such as “spread the love” which I always try to be a part of, however I get in an endless loop of logging in, the being told to login to place a bet, then logging in, and being told to login. There is no end to it. I have deposited money into my fanduel account, but can never actually place bets because I can never be officially “logged in” - even though I get emails every single time saying that I have successfully logged into my account. This needs fixed or I need my money back. DraftKings Sportsbook is much better and doesn’t have bugs. It’s a shame because I love how you guys support Pat McAfee too, and would like to actually use this sportsbook at some point..Make this right.Version: 3.1

Lots of spamThey spam the hell out of your inbox even if you unsubscribe from all emails, which is actually a violation of the Can Spam Act for which they should be paying massive fines. Lucky for them, big business lobbies have destroyed our regulatory agencies so they will never be held accountable unless consumers stop doing business with them. Response: Yes I already went through this process over a 6 month period. The “Unsubscribe” button always takes you to an “expired link”. Support made assurances that never resulted in being removed from Fanduel’s email list. It wasn’t until I filed a complaint with the FTC that I was finally removed. This is a WARNING to anyone who doesn’t want to endure a months long battle to stop receiving SPAM from Fanduel..CamzytVersion: 2.67

Waiver wire fraudWon’t even post my real reviews.Waiver wire fraudVersion: 3.88

Gave one star because can’t zeroes not an optionAbsolute crap, don’t waste your time. Constant problem and support doesn’t care unless your a high roller. Withdraws are slow and a nightmare to try to get your money. Just save your time and go use DraftKings..IBG1974Version: 3.70

Account suspended and keeping my moneySuddenly after playing this for years my account was suspended on a Monday morning and I have had not response to emails or inquiries and can not access the money in my account.XxxxxxcvbVersion: 3.57

No Longer in Ontario and Not Mentioned in Online SupportI kept getting a restricted location notification, but when I went into their online support everything I read said it should work in Ontario. I went through their troubleshooting steps to no avail. Then I connected with an online agent, had to be transferred to a Canada trained agent, and was finally told that fantasy sports are no longer offered in Ontario..OneLessChiverVersion: 3.54

Blackjack crashed and fanduel won’t refund!Blackjack crashed on me and lost 1 dollar. They wouldn’t even refund me 1 damn dollar!?.HateUberEatsForLifeVersion: 3.46

No bonus and no DFSI defected from DK thinking I’d try Fan Duel. I deposit money to find out later I can’t play DFS and that bonuses are only offered in other areas. Seriously why the prejudice? Really unimpressed… betting on lines is boring and if you are going to offer a sign up bonus then make it available to everyone that is new not just in areas you see fit. Doubt I’ll play anymore, back to proline.Devin J-jVersion: 3.45

This app is an absolute scamThey took my money without question but when it comes to withdrawing they make it extremely hard. It keeps saying unable to verify, contact a customer support agent but the agent did nothing to help me at all after multiple attempts. It never let me manually verify my account. On top of this they take off $3 for every month my account was inactive. I can’t believe this scam business is allowed to remain on the app store unbelievable..Trainer67576Version: 3.41.2

Hockey DFS going downhill.This year hockey DFS has gone downhill. Only one decent slate per night now (where last year there were multiple ones with good contests like multipliers). Also lineups locks sometimes before goalie is known..NimmerTdotVersion: 3.37.1

Verification was impossibleTrying to make an account wasn’t possible for me. Terrible system. Don’t recommend. The verification process is one that I had to go through 5 times and in the end I still wasn’t logged in. On top of that the customer service system logged me out every time I went to try to fix something..Jackiechanson10Version: 3.35

Dont downloadWorst betting app you can possibly download, unless you’re putting in 150 lineups then its worth it but there are a bunch of no life 40 year olds on there waiting to take your money...Cc55fizzVersion: 3.23

FantasyI only like playing the single game format head to head usually, would like to play a lot more but the limited team selections to play are very disappointing. As a Blue Jays fan there may be 1 single game put on per 1-2 weeks..ColbrayVersion: 3.23

Terrible for CanadaCant withdraw money because they can’t find your location and support doesn’t respond back. STAY AWAY FROM THIS APP IF YOU ARE CANADIAN.Magicjohnson420Version: 3.18.3

Do not downloadThey steal your money and don’t let you withdraw it. I took out 100 dollars and it charged me 130. They also took 20 dollars from my balance and it is no where to be found..Riv1323Version: 3.11

Fun app if u got money to burnWas disappointed to learn they don’t offer same game parlays in Canada.AjdnfbauaienbdyajevVersion: 3.8

They stole my money and ran with it and never heard anything backAnyone thinking of betting on their app? Don’t they will steal your money you’re better off wasting it somewhere else.SamuraigintokiVersion: 3.3.1

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