Progress Smart Home Customer Service

Progress Smart Home Positive Reviews

We love the smart home appSuper great to utilize as well as monitoring your access. Being in Texas the weather is extremely unpredictable which causes for temp change frequencies on the thermostat. I love how i can access it from my phone without the constant getting up..Sylv 510Version: 8.9.0

Good for some but not for me.I’m giving this a 3 star review because I understand this may be perfect for someone who wants an out of the box solution for a semi smart home. For others you lose out on allot of features and integrations being forced to use this app. My suggestion to the developer is to allow users the option to use your system or the native app for the smart device. I was hoping that connecting the smart hub to my WiFi network would allow me to do this but after multiple calls and messages to support we can’t seem to troubleshoot this. I’m not even sure if solving this would fix the issue..Bill04flVersion: 7.6.5

OfflineIt was great the couple of days it worked very convenient to unlock the front door and control the thermostat. It suddenly went “Offline “ won’t connect to my WiFi and is useless now. so I’m paying monthly for nothing.GzusrocsVersion: 7.3.5

Highly recommendedIt’s so nice to be able to control everything from my phone. Especially when I’m in bed and want to change the temperature. All I have to do is grab my phone launch the app and boom temp changed..NobigityVersion: 8.1.6

Progress HomeI have enjoyed using this service it’s giving me that sense of freedom, and being able to have total control of this app at my finger tips is really great to have! Thank you so much for the service!.Deep Sea FisingVersion: 7.6.4

Truly dependableThis app has been a great experience for me and my family. We use it to lock/unlock the door, set the thermostat and the motion sensor. I can setup door codes for guests as well. Never had an issue with the app..Mama2wormVersion: 8.2.5

Change the Lock TimeoutIs there an option to change when the lock auto-locks itself? During our move, it’s been one of the most painful experiences trying to keep the door unlocked and there doesn’t seem to be an option to change that..Cliq3000Version: 7.3.7

Does what it’s supposed to doThis is honestly the first app I’ve dealt with like this so I don’t really have a baseline for comparison. That said it does everything it’s supposed to do. There is a little lag even with strong internet..KaelucaVersion: 8.1.6

It does the jobI have been using this app for a year and had no issues. It does the job..Antfer1Version: 8.2.5

Autolock time interval doesn’t workIt has settings to change autolock time interval from 30 seconds to 1, 3, or 5 minutes, but when you select one of those options it freezes and goes back to 30 seconds. Very frustrating, please fix..TurnnTNVersion: 8.9.0

Pretty goodThe interface is a little counterintuitive at times and some settings aren’t super easy to find. Other than that it works great, no issues connecting or doing its job..Boopus3999172Version: 7.6.5

Comfort awayIt’s a comfort when traveling to know someone is keeping an eye on things.Pampered cookVersion: 8.2.5

Pro/ConYes, it is easy to monitor and keep track of how you want to adjust your settings. But, it can also be a headache sometimes the app changes my setting manually but, sometimes it doesn’t..KD0204Version: 8.9.0

Auto-lock doorApp is fine so far but not being able to disable the smart lock’s auto-lock feature is a real pain..S. StevensVersion: 7.3.7

Really cool you control your alarm and heat from somewhere else I love it Well doneWell done love it.God’s Child 55Version: 8.9.0

I love it!I absolutely love this app. It makes it so easy to adjust the temp and keeping my home safe.💯🫶🏽.JazzynclassyVersion: 8.9.0

Open house appI need a progress smart home app invitation sent to set up Thanks.Sherley RamseyVersion: 7.3.7

Smart homeVery convenience, I don’t need to remember to take my house key.Princesa angelVersion: 8.1.6

Thank youI like the app. It is convenient for me. Thank you for the app.LovecenterVersion: 8.2.5

So Easy To UseThis app is so easy to use and very convenient!.LyssSimVersion: 8.1.6

ReviewSometimes it doesn’t capture even in and out of the front door..Dr. S BellVersion: 8.9.0

AC AppLove the AC App. I don’t have to get out of bed to change it. Love it.Dat1chicVersion: 8.1.6

Door locks dont workApp is good but my front door jams a lot.TdporfirVersion: 8.1.6

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Progress Smart Home Negative Reviews

A/C turns off by itself!This app is trash! It talks to the thermostat but the thermostat doesn’t listen. It will not follow a schedule and turns off on its own after being on for only two hours. Support can’t seem to do anything about it either. I would also like to know who sets the “rule” as to why it turns off every two hours on its own. The only saving grace about it is that the door lock works properly..Mtguy257Version: 6.0.7

Auto Lock is AwfulDesperately need functionality to edit the auto lock feature. The fact that my homes front door automatically locks after 20 seconds is immensely frustrating when I’m attempting to, say, take out trash.. or water the lawn.. or get the mail. Gotta add this feature ASAP...CharlesWesleyVersion: 7.5.0

Does not work & no supportI have recently moved in to a Progress rental home and getting the smart home app working has been the worst part of the whole process. I have reached out to Rently support and they were not able to fix anything. I have reached out to Progress Smart Home support and all they tell you to do is delete the app and reinstall. Bad app and bad support..Skimann7Version: 7.3.3

Doesn’t WorkWe are required to pay monthly for this thermostat by our rental corporation. The thermostat and app has never worked properly. Our thermostat reads 66 degrees but the app says it’s 79 degrees. The app will not let me adjust temp or settings. The thermostat also shows an alert stating the indoor temperature is 177 degrees!.Bwish sksnsVersion: 8.9.0

Smart Home?For this to be called a smart home integration, especially for the monthly free, it ought to include integrations with google home, Alexa, or Apple HomeKit. Would be nice to be able to automate temperature based on if you are home and control settings through voice other than using the app… please add these integrations. It’s 2022!!!.BobthemanbroVersion: 7.6.4

Auto lockPlease anybody knows how disable the auto lock option? It keeps locking the door every 20 seconds and it's so annoying This feature NEEDS to be fixed.Omar ballenVersion: 7.5.0

Auto locksThe lock was locking every three minutes now it is locking less than a minute and does not allow for adjustments within the app..Home user9999Version: 7.5.0

Automatically locksI’m constantly getting trapped outside my house because there is no option to leave the door unlocked. Why am I getting charged $17 per month for something that I’d be better off without?.Pj sandwichVersion: 7.5.0

Smart home is not very smart…It doesn't work at all. I can’t manipulate the thermostat from my cellphone. And now the device is offline! I can’t believe this is part of my rent when its so useless and I can't even get anyone from support to help. What. A. Waste..Megara1989Version: 8.1.6

Take it back to normal timesI do not like this smart app or anything about it I would rather do without it each time I have it set off it pops back in automatic when I want it off.Applejacks808Version: 8.9.0

TrashApp stopped working smh complete trash. Extremely disappointed. Wouldn’t recommend to anyone on earth! Would give negative stars if I could👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽.MzDeeBrownVersion: 8.2.5

How to useI cant open it it says no one has invited me to use the app.Joshuan234Version: 8.9.0

HORRIBLEThis app never locks/unlocks the doors and whenever I try to speak with an agent about this issue, they’re never available.96donVersion: 11.1.0

HorribleIm confused on how this app has 4.9/5. The app isn’t great. Barely functional. The company is even worse. Please don’t take my word for it. Just an old tenant who got “screwed” with imaginary charges upon ending my lease. Currently taking legal action. Please, please do your own research before signing a contract with this company. As of 01/25/2024: Better Business Bureau 1.08/5 Google Reviews 2.3/5 Trustpilot 1.4/5 Multiple local news articles across the country, Reddit post and Facebooks groups of people sharing their stories. Their malpractice is a pattern….DKeen369Version: 8.9.0

GARBAGE- I CANT ADJUST THE THERMOSTAT on AC7/26/2023 UPDATE: STILL WONT WORK AND THEY WONT RESPOND TO FUX IT. PROGRESS RESIDENTIAL WINT HELP EITHER. BAD CUSTOMER SERVICE. meanwhile, my electric bill was twice the amount from last month. I have chatted with you. Called into support. And I have even emailed you. But I still can’t set my AC correctly from my app. Now the app tells me it’s one temperature in the house and the thermostat says it’s a couple of degrees difference. Why does it get colder in my house than the setting? Why won’t you help me????.Hjoestrick9Version: 8.2.5

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