Foxtail Coffee Customer Service

Foxtail Coffee Positive Reviews

Goodbye Starbucks!Hello Foxtail! I was a big Starbucks fan but lately their service and coffees were subpar. I found out about our local Foxtail through a friend on Facebook. Once I visited and tasted their coffee, I knew I had found my new coffee spot. I’ve been buying their half gallon cold brew and besides the great taste, I can bring the glass jug back and get a discount on the next one. Thank you for the great coffee, great ambiance, and even your cool products..FrankJuvalVersion: 1.0.8

Love their coffeeGreat location, coffee and amazing staff! App makes it super easy to order in advance if you’re in a rush. My only request for an upgrade would be to allow digital gift cards or the ability to add a gift card to the app..Bella JLQVersion: 1.1.9

Can’t purchaseI had an account prior to downloading the app, but there’s no option to login when purchasing on the app. Just to create an account. Haven’t been able to buy anything in advance..Sushirollmom23Version: 1.1.1

App menu doesn’t reflect food availabilityWhen ordering from the app, you can purchase items that are not in stock at the location where you were picking up. It’s happened to me multiple times and there’s also not a way to easily get credited back on the credit card associated with the app..NlighthallVersion: 1.1.7

Haven’t had Starbucks in monthsYou guys have my heart. I am a avid coffee drinker and you guys know exactly what your doing. Keep it up. Also if y’all got a friends a family card for me I’ll make sure I take care of your employees😂❤️.OurwaypodcastVersion: 1.1.1

WowI love Foxtail and now it’s even better with this app. I used Uber Eats a lot but will now start using this more. I had no idea about the rewards and over the last year I’m missed out a lot, that’s the only bad part !.Justanotherguy725482Version: 1.1.5

Love their coffee but don’t like the feeling of the forced tipThey have great coffee and I choose it over the national brand that’s across the street but sometimes it gets annoying with the forced tip that they put on you.SubHeroVersion: 1.1.2

San Marco LocationWe love coming here! Hoby and Lizzy are two of our favorites they are next level with service and will actually talk to you. (Everyone is super nice though).Sharkbait SVersion: 1.1.7

New to RiverviewBrand new to Tampa. I work from home so I was very happy to find a cute local coffee shop with yum coffee and nice place to get out of house and work a bit. Staff very friendly.DeantheangryVersion: 1.1.6

Prepay goneSince the most recent update (June 2021), I can no longer see my balance nor add to my balance, only add or edit a card payment. Also, my points now show no reward balance. Can we get these back so the app isn’t otherwise useless?.Cabm81Version: 1.0.8

Foxtail Coffee rocks 🤘We have found our coffee shop! Fantastic beans, quick service & friendly staff- always going beyond the call of duty for their customers..KatadeleVersion: 1.1.2

Thank you for an alt to mobile site!Foxtail really put effort into their mobile ordering site, but it was lacking. This app is great just simplified my life ordering from my favorite local coffee shop!.Dr-MD-MiamiVersion: 1.0.4

Friendly (to dogs too)Newly opened. Glad to see they had breakfast items (along with treats like ice cream, banana bread, and chocolate croissants!). I saw they have Lunch items coming soon too. It was nice to be able to bring my (well behaved) dog with me. 😄.NavyJim85Version: 1.1.4

Outstanding service! Delicious !!We visited our first Foxtail Coffee Company at Magnolia Plaza, The Villages. Our server “Gray” went above and beyond to help us & familiarize us with menu etc. what an asset she is to your company!.KidsrdhVersion: 1.1.6

Beautiful app! Ordering is a breeze.With it’s beautiful interface and wide selection, ordering my favorites through the Foxtail Coffee app couldn’t be easier. Love it!.Kori WilliamsVersion: 1.0.4

Great coffee. Great atmosphereLove this place. I’d go every morning for my coffee if I could. People are so nice and I love sitting outside doing my bible study while drinking my delicious cafe latte..@mell172Version: 1.1.8

Howell Branch LocationWe LOVE this place!!! It has become our favorite coffee, tea, ice cream shop. They serve the coffee and tea in real cups, a sign of attention to detail. Oh, and they have beer on tap and wine!.Spade of spadesVersion: 1.1.1

Looooooove itCustomer service is spectacular and drinks are even better!.Sdog124678Version: 1.1.2

Excellent CoffeeThis is our favorite coffee stop in Gainesville. The coffee is always great and the service is quick!.JenniRoseVersion: 1.1.6

Love!!I love this app. Easy to use, great graphics and I love how I can completely customize my drink..Brits19Version: 1.0.5

Love the Coffee and Treats!My morning just doesn’t start on the right foot without my Foxtail coffee. Grace and Courtney are wonderful baristas! The best of the best!.WinqueVersion: 1.1.9

Go to coffee spotWe love the staff and the coffee. Now our favorite breakfast spot as well, the breakfast bowl and egg sandwich are our favorites!.Hey LoriVersion: 1.1.5

Good start…Good start for an app, but need to add the option of adding your gift cards as a method of payment. Otherwise the app is subpar. I can’t order ahead when I’m gifted..PrettyMac86Version: 1.1.1

Love foxtail but…Spent 8 of ten minutes looking at loading screens rather than ordering on an iPhone 13.MachojailersVersion: 1.1.2

Best Coffee!We love Foxtail coffees! The brew is always just right Buy local- because it’s good! Please open one Beachside NSB south!.Kavmama!Version: 1.0.8

Coffee At My Fingertips Has Never Been EasierI love this app and how easy it is to use!.Erik Drinks CoffeeVersion: 1.0.4

Great Coffee and not StarbucksHighly recommend!.GiggyTVersion: 1.1.9

Super easyThis app is super easy. Love to order from foxtail!.NiccimVersion: 1.1.5

Best AppThe app is BY FAR the best one out there! And the coffee shop is so adorable and delicious!.IrshiiVersion: 1.1.2

GreatEasy to use app for a great coffee chain.RobinvjVersion: 1.1.7

3 stars for app and 5 stars for coffee!!!Love foxtail!!! There coffees are so good, and now they have started serving food too. Please fix the reward system. I miss those free coffees!!!.Yadu256Version: 1.0.8

Love the Fox of Tail!!!!Chyesss! Finally pregaming it with the app! No lines, no wait, and delicious coffee on demand! App is slick, and east use..WannabpianoplayerVersion: 1.0.4

Nice Folks!Not just good food and brews, folks are super nice!.GrumpybeforecoffeeVersion: 1.1.9

Great coffee and service!!We love our Foxtail coffee! 😍.Lexie$exyyVersion: 1.1.7

Great CoffeeFast service & amazing lattes.Sassie LizzieVersion: 1.0.6

Beat placeGood coffee.Sweet SkyeVersion: 1.1.6

The bestMany good. Such great..ClarityMatthewVersion: 1.1.2

Best place!Great atmosphere. Great coffee and teas. Wonderful staff. Best chai ever!!.Dafv duck cool man is coolVersion: 1.1.6

Awesome coffee shopI love Foxtail. Best coffee in town!!!.BifffiveVersion: 1.1.5

Great !Love this app and there coffee is amazing !.BazbazbazbazzVersion: 1.1.2

ManagerShe’s awesome.Suzie 3Version: 1.1.5

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Foxtail Coffee Negative Reviews

App is horrible and so are pastriesI should not have to place an order through the app to get reward points. It is stupid.... I am literally in a foxtails store.... if you care about customer service allow people to order directly from a barista and still get points ... it is easier faster and believe it or not people actually like to interact with other people. Your pastries are too limited and entirely disgusting. What you have as a chocolate croissant is not one... it should be what the french call pain au chocolate. You should outsource ALL your pastries and get a greater selection from the Buttermilk Bakery in winter park. They sell wholesale to other cafes and their products are excellent and taste great..Honest1000Version: 1.1.1

Can’t add giftcard to balanceIt’s really annoying that you can’t add a giftcard to your prepaid balance and have you submit a receipt to get account credit..LepetitfromageVersion: 1.1.2

Unable to OrderEvery time I try to login, it says “no need to create a new account”. I’m not! Just logging in. & you can’t place an order until you login. Frustrating!.KHughes2020!Version: 1.1.7

Won’t let me create an accountThe app won’t let me create an account due to an error with my phone number. It should accept all numbers regardless of carrier..Ajs5765Version: 1.1.8

Great Coffee, Poor AppDoes not accept Apple Pay (a much more secure payment method than storing your card on your account). Does not allow you to add Foxtail gift cards to your account..Tyler SheinbergVersion: 1.1.9

Privacy?The app doesn’t allow you to register if you don’t provide a valid phone number. I thought its goal was customer loyalty not SPAM..A13x silverVersion: 1.0.8

QualityI Oder to large coffees cups were half full like they gave me a small in a large cup then I order a muffin hot it was not !!!!.Xiomy4myVersion: 1.1.9

Not trustworthyIn order to register, they need my phone number? Lol dufuq? Great coffee, though. Uninstalled the app..SsssstepsVersion: 1.1.9

Tips?The system insists you tip. Everyone’s Got their hand out..NickzemaVersion: 1.1.9

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