Meta AI - Assistant & Glasses Customer Service

Meta AI - Assistant & Glasses Positive Reviews

Worked fine until photos came inWas very excited to use this with my new Stories glasses. I found that when photos and videos are transferred from glasses to phone, the View page distorts and no longer gives access to the settings button / my picture. Also the word “Captures” looks cropped on the top and bottom. Is there any fix to this currently? I’m using an iPhone 12 for reference. Thanks..Jamz_712Version: 122.0

Meta View AccessibilityI love this application, and it’s very accessible, and easy to use. However, I am stuck on one screen that I cannot get past. It’s asking me to share my data with you guys to improve your guises products and the mobile app. It wants me to scroll to the continue button and I can’t go any further. Is there a way to make it so that voiceover can cooperate if there is a checkbox that can be added please? I would greatly appreciate it. I am blind, and visually impaired and I can’t see what’s happening on the screen and I may need your guises help. it looks like to voiceover when I select either share my data, or don’t share my data. It is grayed out and it’s dimmed and that is not supposed to happen. Is there a way to fix that? I’m setting up my new Ray-Ban Smart glasses for the first time, but I’m having a little problem. The Meta View app, is stuck on one screen, and I can’t go further than what I can do. I was able to create a meta-account with my email, and password instead of using the continuous Facebook option. is there anyone, that is willing to help from meta-support, and/or Meda Accessibility support? That would be greatly appreciated if they can. thanks a lot guys for your help. If any help would be greatly appreciated. Thank you so much..Nolan_Christopher_Parish269Version: 179.1

Need more insight into storageOne thing that is frustrating is seeing within the phone’s storage setting that the app is using a lot of data. I went into the app and deleted all of my media yet my phone was still showing the app having 18 GB of documents and data. The app needs to better document how much data it is using and explain why deleting media does not change the data shown being used by the phone’s storage setting. I don’t actually believe the app was using that much data, but since there was no real way to verify anything I just logged out, deleted the app, and reinstalled. They should make it easier than this, but one setting I’ve changed is the auto save feature. You’re better off auto saving to your camera roll, allowing iCloud to upload your media, and deleting the media from View to avoid having a storage issue. Not sure how this will work out so we’ll see. Again, FB should make the app more transparent when it comes to how much space your media is using within the app..PowdertransportVersion: 54.0

Needs Apple Watch featureI’m going to get married in October. I’ll be wearing my Ray-Ban Stories prescription glasses. It’s obtrusive to reach up and press the button every time I want to make a video or picture. Especially if I’m facing my bride as she’s walking down the isle. It would be really nice to have an app extension on my watch that I can tap as needed to take photo and video of her coming down the isle to me. Please make this a feature! Before October! That missing star in my review is that. Everything else is perfect. When I go on walks my music and podcast are right in my ear not obstructing hearing my surroundings. If I want a picture or video while out it’s a tap away. I love it. Except that one missing tap for Apple Watch in those moments where it’s really needed..MikeyleemacVersion: 77.1

Unable to export photos from View app to iPhoneI have had my Ray Ban Stories and Facebook View app for a few weeks now. I have always had trouble exporting any pictures or videos from the Facebook View app. When I try to export a video or photo from the View app to my phone I get an error saying “ export has failed. Try again? No matter how many times I try to export anything, it fails with the same error. Any pictures from the Ray Ban Stories show up in the app with a explanation mark ! in the upper left corner of the photos or video’s. There is no way to get photos from the glasses or video’s into my phone without using the view app. The glasses and my iPhone 13 Pro connect via the Ray Ban Stories wifi, but exports still fail repeatedly. Any help would be appreciated..DafuserVersion: 54.0

Interesting but buggy and limitedConstantly having connection problems as the phone transitions between Wi-Fi and 5G. Other apps work seamlessly after the transition between networks but Meta View frequently needs to be relaunched. Meta View AI provides inconsistent capabilities insisting that it cannot get real time information then turns around and provides the latest news, but only in extremely short clips versus a summary or any serious content. Meta View insist it can’t get real time information and only has access to its trained information, yet provides the weather. many other inconsistencies exist and its answers about its capabilities. Many times meta view will simply not respond and provide a tone indicating it failed. I find myself repeating my prompts many times some days. Overall, it’s a good proof of concept or even a beta application, but does it really represent as commercial product at this point? It seems to be the lesser of the LLMs out there and considerably smarter than the daft bot named Siri. Meta AI is not bad, but it is rather juvenile in it’s capabilities. The MetaView app bugs In its inability to connect to the Internet are a bit frustrating..NukéVersion: 153.0

Ray Story’sI really do like the glasses they work really good just a little bit getting used to but overall I love the video in the can go from 60 seconds to 30 second videos and this will be really good for real’s and story your I mean this is awesome. I really enjoy the system the way they are. You can talk on them as a phone calls. Listen to music while you’re just you know in your car or out at the park without Carrying around the radio I very very very much love glasses.RayRay StorytellingVersion: 124.0

One of my best Investment this DecadeI love how easy it is to charge very un - noticeable to the eyes others which i love just look like a great pair of Ray Bans … the thing is learn to play with it before you bring it into public because it does connect to music but you can turn it off !! It will talk back but you can also lower the volume and turn it to the minimum so it not noticeable i promise i love these glasses!!! definitely get the warranty and it’s change from regular glasses to sun glasses In seconds I LOVE THESE GLASSES.LacroixL1234Version: 116.0

Severely occupying iPhone storage space!!!"Severely occupying iPhone storage space!!! After transferring the captured content to the phone’s photo album, deleting the photos and videos within the app doesn't free up space!!! The app still occupies the same amount of space!!! The only way to clear all images and videos is by uninstalling and reinstalling the app!!".MatthewquinnydysyVersion: 176.0

Connection to ray ban stories for local Wi-Fi doesn't workI have two pairs of the day ban story glasses and neither one of them allow me to join the local Wi-Fi "rayban stories". I did I hard reset, reinstalled the app, re- paired both the glasses several times and still nothing. This is just ridiculous and looking on line it seems everyone is having the same issue with these..OsayandaeVersion: 124.0

Random issues at most inconvenient time with downloadingI’m having trouble with the app not allowing for videos on the glasses to download. I have no VPN active, have forgot device, reestablished connections, and still no progress. The app shows I have 12 videos to download. Upon pressing the download button, the circling line activates before returning to the same download icon with nothing having downloaded. There’s no trouble shoot suggestion or thread online to easily observe and address the issue..DgknolaVersion: 107.0

Ray-ban meta glassesThese glasses are great! They are a bit limited currently on what the Ai can do for you but I can see that changing with future updates. being able to capture moments as they are happening without having to get your phone out of your pocket is pretty great. as they stand now, it’s a good glimpse to what is to come with tech built into glasses.VVayneOVersion: 157.0

FeaturesIs there plans to add a feature to preview media with out having to first import? It would be nice to view all or a short clip of the video captured with out having to first import. That would make it faster to sort through the files and keep only the ones wanted. Aside from that its been great..TcschaiVersion: 185.0

Best AI experience is yet to comeI'm late to the party and missed out on the early access program. One of my dream features is being able to point at a word on a page and have Meta help me explain what it means. Unfortunately, I can't access that feature yet, so I'm giving it four stars..Red pill conservativeVersion: 162.0

Camera was covered error messageI’m getting an audible error message that the camera was covered even when it records video just fine. It’s saying there’s hair, a hat, or just camera covered. It’s not though. Hat pickup in photos has been a problem in the past..Fun4kuduVersion: 184.0

Love it but!They’re so cool! Unfortunately it stopped connecting to the WiFi to import videos and pictures. I have iOS 18 and iOS 17 on two different devices but still doesn’t work. I tried restarted, I tried to connect directly to the glasses, I forgot the network in Bluetooth, rebooted my phone, I even factory reset the glasses but no luck..Dayro718Version: 184.0

Works as advertisedApp works. Connects to glasses and allows full functionality. -1 star as you have to use this app to import media. Would prefer direct ingestion into the camera roll. I also have concerns with privacy issues. Music works well and sounds good. Photos and videos are easy to take and convenient.LoveslieVersion: 151.0

Meta View upgradeI do obsessed with rayban meta and the functions on Meta view app, just one more suggestion, if there is a way to optimize the phtoshooting, I mean the photo resolution, The color tone of the photo is a bit heavy, there is no way to restore the real image, is there a way to improve the software upgrade?.Ero LeoVersion: 181.0

Needs more featuresAmazing camera and speakers. What I don’t like is I have to be connected to WiFi to import photos and video. At least have the option to connect to my cell phones hotspot while I’m out and about not wait til have a WiFi connection. I’m the type of “Right there and now” person. No FaceTime connectivity either which was my MAIN reason why I bought my Meta glasses..Chrisrivv521Version: 173.0

Easy compared to most appsQuick & easy set up. Personally I’ve had a dang great experience with setting up the Meta Glasses and app itself. I don’t want to compare & contrast but it’s a pretty easy set up. Wasn’t difficult or confusing at all. Love my meta glasses and love the app that’s super easy to use!.Breeezzy7777Version: 161.0

No “join early access program” optionI own two of these glasses yet I do not have the option ro join the early access program. I have updated the app and the glasses have the latest firmware. Also, there is no direct way to contact support but through this method..ThebatzmanVersion: 147.0

Amazing account set up experienceWow! That’s all I can say. I opened the box, seamlessly went through account set up. It was amazing that it linked to my existing profiles so quickly. And I started using the glasses after mins. Recommended to so many friends..Secret 708 residentVersion: v159

Drop Everything ☀️🎶😎Get these glasses. they will bring smiles & joy. from listening to ur books and music as u walk to snapping pix and vids to ur calls!! AND this smooth easy , creative content APP…montage videos w sound and mixed well…top shelf! if u want a bit more joy in ur life ….get ‘em☀️☀️.G2 (lpi)Version: 104.0

OptionsCan we have an option where you don’t crop the videos? I see it when the video is rendering, you’re cropping in such an awkward crop… like I’d prefer to see a wide angle look than an overly cropped video. Like the photos have better depth of field, give videos the chance to have the similar approach. Please help give updates to keep the video without any cropping… 🙏🏻.CyclonewardenVersion: 71.0

Pls!The sound of notifications can lead to a heart attack! make the same low volume of notifications, even when the volume on the phone is maximum please!!!!!.!777BB777!Version: 182.1

Ray Ban Glasses with no way to charge themI recieved my glasses today and downloaded the app - I think they will be great but I did not receive the adapter for charging - so I have a cord and a case but no way to plug it in - it does not work with the iPhone adapter - so not sure what to do???.CindypriceVersion: 54.0

Amazing!My glasses arrived today from Amazon. I quickly plugged in the charging cable to the case, and the glasses in the case started charging. I downloaded the app, and waiting patiently for the green light to come on with full charge. After that I downloaded the app to my iPhone and followed the instructions for setup, and read the instructions on the functionality of the glasses. Just as my work shift was done, I went out to my car, and put them on. I said “hey facebook, take a photo, and was amazed how seamless it was. I took a few videos, then turned on some music with a tap on the side of the glasses. I was amazed how good the speakers are being that they are sitting up above away from my ear canal. I laughed and smiled as I sang to the songs on my way home, used the volume slider, moved to the next song, went back etc. I am blown away. I understand that there are other smart glasses out there, but this pair just feels so smooth, and responsive. I cant go back to my AirPods now that my ears stay clear of obstruction. I am so happy with these that I quickly purchased another pair of regular (non polarized) glasses. I am going to bring them both to my next eye doctor appointment, and get my prescriptions in them both. Great job facebook! This is definitely a step in the right direction to fully function AR glasses! Impressed!!!.StarRiderXVersion: 46.0

OkWifi transfer of photos is irritating. Sending links to a cloud photo to people is irritating. Keeping the app open all day in the background is irritating. Isn’t quite there with integrating with the iPhone. I use Siri to set reminders and want the reminders I set on the glasses to be in my Apple reminders app..Jbaby69420Version: 192.0.0

Le français canadien est demandé!Utilisant les Ray-Ban, mettant pour leur accessibilité au monde des voyants, nous sommes pénalisés en Amérique du Nord du fait de ne pas avoir la synthèse vocale français canadien disponible. allez, mes amis de méta, trouvez-la et offrez-nous pour ouvrir un monde en français!!!.AdmirrateurDéçuVersion: 182.0

Good but needs improvementsI bought my meta raybans a few days ago, I love them everything is working flawlessly so far, the one recommendation I do have is when you record from the glasses, it’s in a weird aspect ratio .. if the file was able to fill up the whole screen for video creation this would be so much better imo as a videographer - I bought these to get short BTS clips while on sets but the aspect ratio is mid..BrownGuyMadeITVersion: 156.0

Upload orderLove the app and constant updates. Curious if there is a way to have the import hit the gallery by date media was taken rather than imported. 🙏🏻.BenjaminQWillsVersion: 168.0

An avoidable letdownGlasses are good but the software and essential, technically possible features are not present. Waiting for the next meta connect to be let down that nothing we ask for is fixed..30whitemaleVersion: 162.1

Had issues with App… but resolvedIf your app hangs trying to update the glasses… restart your phone first. If still an issues… uninstall app and restart phone. Reinstall app and it should work… if still an issue the reset Raybans, reinstall App and restart phone. Works great now… love the added features and 60 second recording is better… hopefully they keep adding time..DrSaariVersion: 84.0

Good but can be greater.The import is long which is fine but there should be a way to only select the clip we want to import and not have to import all each time, its way too long..Calvin_LeVersion: 153.0

Production breaking bug pushedThe last update three days ago I CANNOT get the Wi-Fi connection on the glasses to work. iPhone 14 promax I bought the iPhone March 10, 2023 and set up the glasses immediately. Confirm that a capture and download worked. The new update for the app push three days ago has broken the Wi-Fi on the glasses for me. I can Bluetooth connect and the pair but once I go to update the software or download captures it never can seem to connect. No matter how many times I reset or reboot, my phone and the glasses and factory reset the glasses..A-A-ron messed upVersion: 110.0

I have 2 pairsI have 2 pairs and can only connect 1 to the application 🙁 Any way that can be changed?.StaiddesperadoVersion: 100.0

Problems with Facebook viewWas able to set ray ban glasses with no problem .But not access the rest of app. What is up ?.Unione1866Version: 79.0

Get Zuck’dYou know what, for $400 CAD (only $200 more than typical raybans) you get a bluetooth headset that has assistant with video features. Really don’t hate it as long as you don’t value your privacy much..MxllmxVersion: 40.1

MAKE CLIPS BE ABLE TO RECORD LONGER THAN 60 SECONDSUSING CUSTOMERS NEED YOU TO UPDATE THE SOFTWARE SO YOU CAN RECORD CLIPS LONGER THAN A MINUTE.MCH.ANONYMOUSVersion: 136.1

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Meta AI - Assistant & Glasses Negative Reviews

Stories are buggy to say the leastConnection is extremely unreliable. I am wondering if this is an iOS15 (new release) problem and will be addressed by Facebook. I hope so. Taking videos and pictures actually work really well and I can upload them into the app without issue. Where is fails miserably is Bluetooth music listening. Listening to any music (library or streaming) cuts in and out. And that’s having my phone in my hand and looking right at it. Further, the Stories just flat out disconnect for no reason at all. So not only do you get music cutting in and out, you get a few minutes of it before the connection is lost. Oddly enough, go into settings (iOS) and the Stories show connected. I can’t compare these to iOS 14 so I will hold onto them thinking maybe this is due to the new software but if not, these are going back. I like the concept but it’s way too buggy..JDM™Version: 44.0

Love Ray Ban but, these. Meh.I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry. 1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses. 2. The audio is just okay. Listening. 3. The mic, well. Go to five below and get yourself the same quality mic. 4. Video clarity isn’t horrible. Not go pro or dji quality. The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this. 6. The app is super basic. Video playback is horrible. 7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi. 8. The editing tools are really limited. 9. The collage tool misses anything of value. 10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t. In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses. This is an honest review by a guy who paid full price..KafloomVersion: 46.0

Unreliable after almost 2 hour usageOverall excited about smart glasses and thus eagerly bought this 2nd version/iteration per the good early reviews. All functions worked great during two hours of continuous usage (voice chatting with friend thru messenger, hey meta, playing music, taking pics & videos and importing them). Though once I took them off in which my iPhone 15 switch the audio automatically (cool 👍) to speaker phone which was really cool, yet once I put the glasses back on that's when they stopped working reliably. They Went from working 90 to 100% to 10 to 15%. Examples being The Meta assistant now rarely responds when I say hey meta and my friend who I was talking to fine for almost two hours thru messenger can not hear me any longer thru the glasses (fine when I switch phone to speaker). Also it no longer will import media from glasses into meta view as it did during the first two hours of usage. Exciting idea and future yet I'm not so sure if Meta can get this right (reliable/always works as advertised) as they do not make their own phones or phone OS. Apple's version of this since they own phones and software I bet would great I'm sure!!! Might be taking these back unfortunately..RpsfanVersion: 136.1

No PrivacyMeta Facebook once again proved that it is selling me As a commodity and not selling products to me. The privacy options for me to protect myself from Meta are vague and insanely limited. Basically, Meta can collect whatever it deems necessary for its operations. And I can adjust/opt out of minor privacy options. Meta will know more than my wife about me and my movements, what I look at or about which I want information, etc. I had really wanted something like meta’s new smart glasses but Meta’s AI and product require me to give up my privacy. Not worth it to me! Why can’t the app and Meta add privacy like Apple is for its AI and products - so I can actually be private from corporate snooping and meta selling me as a product to advertisers and other corporations??). Really disappointed in this app and the company. Deleting the app, my new Meta account, and will wait for some Apple AI glasses..E.BeagleVersion: 185.0

Terrible integration with iOSConsidering this product is produced by two major companies, the software is terrible. There is no iPad specific app. It will work on an iPad, but only in the portrait mode so you have to rotate the iPad to be able to use the app. The software also does not, seemingly, allow you to pair the glasses with two iOS devices. For example, you cannot use the glasses with your iPad and your iPhone. You would not be able to allow your wife’s iPhone to use the glasses and then switch to your iPhone. this is completely, totally, unacceptable for software from a major company, such as Meta and Rayban. But, as we all know, Meta has no loss of love for anything created by Apple. I only hope is that someday Apple will create a competing device and this one will be “Sherlocked” for Meta..Nantucket NedVersion: 173.0

Dumpster Fire Reflective of the BrandThis is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one..CirocBoyBeezyVersion: 80.0

Lost videos and can’t connect again to the glassesEverything was great until it stop. So I took some videos and use the glasses like always. Then after recharging the metaview app couldn’t connect to the glasses, even so the glasses where working as headphones. So then follow the instructions that didn’t work and it suggest to unpair the glasses, after this it was not possible to reconnect them, also I tried to get support and meta website show the glasses serial number weren’t associated with my meta account. Checking on the settings Of the device showed the option to unpair again, select to check it out and unpair it immediately without confirming and no i can not even see the details of the glasses. So disappointed i took amazing videos of my unborn child, unreliable.RAEJ2024Version: 192.0.0

App is trashGot the Wayfarer Stories as a birthday gift. Used them a few times for my son’s basketball games, no problems. A few months pass, I decide to use them because the wife and I will be zip lining and white water rafting. I take pictures and videos and they show in the gallery. Here’s where the problem lies: the app will not load them. I keep getting an “unknown error” message, which seems to be happening because of the newest update to the app allowing 60 second record times. Ray ban customer service suggested clearing the app, and ultimately uninstalling the glasses, deleting all the pics along with it. I’m not about to lose all of my pictures because of this app. Make a fix..Joose424Version: 75.0

DisappointingBought these glasses and was excited to get them working. Downloaded the Meta View App and tried to pair the glasses but as soon as I try to select a different case, which matches mine, the screen goes black. I tried to pair them through the other case option and it does not work. Reached out to Meta support and they were unable to address the issue as well. I then logged into here to see if anybody else had a similar issue and found the Developer responding multiple times saying to Update the Firmware. YOU HAVE TO CONNECT TO THE APP TO DO THAT. Unbelievably terrible advise and assistance. I can’t wait to get my money back for these glasses..Themachine72Version: 179.1

Can’t even updateJust received my glasses for Christmas and trying to update them. Been trying since last night and every time I get a failed message stating it can’t join the temp wifi that the glasses create. Well, that’s a lie because I checked to see if my phone was connected to the Stories wifi and it was. I’ve favtory reset the glasses twice as well as deleted the app and nothing works. It’s connected to my phone via bluetooth, I’ve already confirmed that. Even after favtory resets, I’ve made sure that the app connects via bluetooth and even checked in iPhone settings that it’s connected. Still a no go. What a disappointment!.Sc0o8i3Version: 54.0

Fix it!“Updating your glasses “. Over 20 minutes later and still not working. Receive message can’t connect to the temporary Wi-Fi network. I had this problem before and then the glasses miraculously started working. I currently can’t use them as intended. I am able to listen to music but can’t take photo or video. And when I could take photo and video, I was unable to download my captures. I was told to return them for a new pair, but I’m not so sure the new pair won’t have the same issues. What to do? What to do? These cost too much to be having issues affecting the basic functions of the glasses. My two cents..Bad CreditVersion: 89.0

Update brings problems with old ray ban storiesSince the update to Meta View from Facebook view, the Rayban stories first generation are difficult to connect. Once you’ve done the update and lost connection. It’s impossible to add the Rayban stories first generation again to the app. When trying to add the ray ban stories, first generation as new glasses you can’t choose the first generation, you can only choose the second generation to add. So you need to uninstall the app and reinstall in order to be able in the app set up to add the Rayban stories first generation. If you have a second pair of Rayban stories, you can’t add them...UsappreviwVersion: 136

Terrible App, “Something went wrong”I recently purchased the Meta Ray-bans and I still am not able to set them up every time I open them I am prompted by the same error “ something went wrong” and “please wait and try again later” Before buying these glasses, I consulted meta’s own AI. Meta AI Went on an inaccurate and false information frenzy on how it would be possible to develop a custom app for the Ray-Bans but after doing further research and scavenging the meta-developer portal I came to the conclusion that there is no SDK for the glasses. These glasses have huge potential But currently, I see where all the negative reviews are coming from..M6thewsVersion: 165.0

Don’t waist your moneyGot them in today and was super excited. I go to download the app to start pairing and it does absolutely nothing. Every time I try to log in it just resends me to the sign in page even after resetting my phone, uninstalling and re-downloading, changing to an older version of the app, as well as trying it on my roommates phone. There is no WiFi or phone signal issues either. Trying to contact customer support is a joke you have a better shot at winning the lottery then getting them to help you. My best word of advice is don’t purchase or return them asap..CptsavahoVersion: 72.0

Flakey TechnologyThis product (glasses or app or both) are not reliable. Connecting app to iPhone 12 Pro Max required multiple attempts to set up and download new firmware. It was lucky that worked. Once I took pictures and videos, I could see thumbnails but could never download the image or video after multiple attempts, restarts, and different approaches. Other functions like Bluetooth headphone, voice commands to take pictures and videos, touchpad control worked. Great concept for hands free video but the implementation is not working for me and online support is not robust. Glasses were comfortable!.Vectorspace-ABQVersion: 98.0

Glasses will not pair back again with Bluetooth, be careful, after many attempts and resetAfter 3 weeks my glasses will not pair anymore. After numerous attempts and reset. And of course. You will need to buy another pair as a solution. And when it happens again just buy another pair. If you have had a prescription in them it’s even more expensive so overall they were fun while they work but no fun in losing captures and having to do a reset just for your glasses to NEVER PAIR AGAIN..Louie skeemzVersion: 164.0

Can’t connect to messengerSooooo, really wanted to love these, and I do for some reasons. That said, one of the main functions I was excited about is unusable because the app keeps directing me to a broken link when I try to connect to messenger. Idk if anyone else is having this issue, but I just deleted and redownloaded messenger and it STILL didn’t fix the issue. I cannot connect to messenger at all, what a bummer!! Also, if you have bangs like I do, the bangs often hang in front of the camera lens, so be sure you brush them out of the way for a good shot lol.MinishcactusVersion: 60.0

The most important feature of this app doesn’t workWhats the point of having ray bans, taking pictures and videos and the view app won’t download the pictures n videos?!?!? So annoying! This is what the app needs to do properly! I don’t see me doing anything wrong, I have my glasses in range, on and with a supported connection and the view app fails me. I do everything im suppose to do but this app continues to fail to download the captures. Smh. I spent too much $ on these glasses YALL FIX THIS!!!!!!!!!!!.Leefoe3Version: 87.0

“Unexpected error occurred…” constantlyBeen trying to log into the view app since Christmas morning, unsuccessfully. These Ray-Bans are a $230 paper weight without use of the View app. When I try logging in I receive the “unexpected error please log in again later) over & over & over again. Meta/Facebook is absolutely worthless when trying to seek out help. It’s next to impossible to contact them for support. I’ve emailed them multiple times regarding the issue and have yet to hear back from them. VERY FRUSTRATING AND DISAPPOINTING!.SicnicK[530]Version: 100.0

Won’t update glasses.Spotty connection. I can connect with Bluetooth and listen to music but try the Meta View App and no luck. I cannot do the pics or vids. It connects every other time I try. Now there’s an update that I’ve tried to install dozens of times, resetting glasses, deleting and re-installing the app but I get the following message every time: Wait before update Your glasses aren't ready to start an update because they're still turning on. Please wait about 15 seconds and try again..Lt mtVersion: 142

New Update Has Functional IssuesMuch like all the other recent reviews, the app no longer works after the refresh of the design. Can't connect existing glasses and logging out and trying to log in doesn't work. It says password is wrong but it's definitely right, it might have to do with 2FA not working properly in the View app. When I was logged in, it said the glasses are connected to another account which is not possible when I only have one account..ArvinkxVersion: 136

Constantly crashing from first downloadI got my glasses today and I was excited to set them up using the app but every time I open the app and tap "Get Started" it crashes. Every. Single. Time. This is awful. So I guess I'm not setting up these glasses? What the heck? My phone is an iPhone 15 Pro Max so it shouldn't be a hardware issue. I tried restarting my phone, messing with airplane mode as suggested by a Reddit post, etc. Nothing helps. This is ridiculous. I'm at a loss for what to do now..Aguha1414Version: 180.5

DisappointedMy Ray-Ban Meta View glasses initially worked perfectly, but now I can't get the app to pair with them anymore. I've tried uninstalling and reinstalling the app, as well as performing a factory reset, but nothing has worked. The support team hasn't been helpful, and I'm now stuck without being able to use the app with my glasses. While they still function via Bluetooth, the voice features, photos, and video capabilities no longer work..Shame of MetaVersion: 179.1

Make sure the app works before buying the glassesI bought a pair of stories and I really enjoyed them! The color and style of the glasses were amazing and even the Bluetooth functionality was cool, but the app did not want to work at all. I would try to sign in only for it to take me back to the welcome screen and ask me to sign in again. I’ve tried everything I can to get it to work but to no avail. There really needs to be a way to use the glasses without the app..TEX-1836Version: 58.0

Waste of moneyThe glasses keep resetting on my face every time it slide down a tad bit. Keep switching between all my devices when I put my music or calls on glasses it’s always disconnecting and reconnecting and that’s annoying!!! Having the app open to upload pics is lame! Why don’t it just do it directly automatically! The words on the lens is also annoying I see it in the corner of my eye….. and it was cool till they took off the montage feature as well…..NeffyAVersion: 151.0

New glasses, app tries software update and fails repeatedlyGot brand new rayban stories. When paired with the iPhone, the view app tries to install a software update on the glasses but always fails after 2 minutes saying there was a problem with the update and I should retry. I have tried factory reset and re-paired the glasses to phone but still the same issue. Gets stuck at update. Seems like the product is pretty unstable so far..Safi_i7Version: 59.0

Cool glasses but limited to 30 sec. video 👎👎👎I was super excited when I got my Ray-Ban Stories from the Sunglass Hut store but it took a second to get disappointed when I saw Facebook mentioned on the box… Then I became so frustrated when I realize that I am limited to take only 30 seconds videos and I felt screwed! Thumbs down 👎👎👎👎 Please update and remove the 30s limitation. This is really annoying and should corrected asap! Thanks in advance….Montreal998Version: 54.0

UnethicalI've tried everything but of no use. I'll have to wait until the end of this month so that Rayban/Meta sorts the issue with View app, according to their customer services. What a Christmas present! Thanks a million to Rayban for minting money and selling a defective product - unethical!.Switching to your competitorVersion: 100.0

No workDelete re install factory reset. Charge till green light ,been orange fir a week. Any tips.BookteadersonVersion: 80.0

Error - Can’t access to iOS Facebook View with existing Facebook accountHi, I can’t access to the ios app Facebook View with my existing account. I get an « error that I quit the Platform ». Please, how can I fix that. Cordially! Regards!.ABCDEFGHIJKLMNOPQURSTQWXZVersion: 53.0

Absolute GarbageThe app can’t update. Won’t connect to the glasses properly with its integrated wifi. I spent a premium for glasses that don’t do anything that non-digital glasses wouldn’t do. Don’t buy these until they put out a dependable product..CosmoJoeMVersion: 68.0

Français avec intelligence artificielle…Impossible de faire quoi que ce soit en français Même du Canada.Framboise💙Version: 193.0.0

The functionality are not consistently working , feels really unfinished.I was not able to stream on live in none of the meta apps and same for the calls with glasses. Everytime I try, I get the notification that my glasses camera are being used, but nothing is transmitted..OnfrapVersion: 182.0

Worst appWhen I’m setting my glasses up it shows me Rayban stories when I need to set up my ray ban metas. It won’t let me change to the type of glasses I have. Worst purchase ever I feel like I’ve been scammed. Please contact me and help me figure this out. Not happy..Jajajaja111Version: 179.1

META AIJe suis vraiment déçu que META AI ne soit pas disponible en français!!! Mais le plus décevant c’est que tu le sais seulement après avoir payé cr….VACEVersion: 176.0

Not connectingIt’s not connecting to my meta glasses Please update.TyokoyamaVersion: 164.0

Meta AII cannot see the Meta AI option even though I am in a supported country..H2qxVersion: 162.1

Not compatible with iPhone 15 Pro MaxIt was working flawless with my iPhone 14 Pro Max but when I upgraded to iPhone 15 Pro Max, it’s always disconnecting, won’t connect unless you unpair the glasses, reset it and pair it again but once I turn off the glasses, it won’t connect again when I turn back the glasses on. And then eventually, it won’t connect anymore even if I reset the glasses and delete and re download the app..TheNickname201Version: v159

After the update i cant connect my rayban storiesAfter the update i cant connect my rayban stories.VRSFRKVersion: 156.0

Doesn’t workAfter the new update, the connection doesn’t work..RomanAppleVerseVersion: 152.0

Can’t connect my glassesI’ve been trying for 4 days to connect my brand new glasses and every time it tries to update it fails, I’m going to return them soon if it’s not fixed in a few days..SadLilFellaVersion: 150.0

Case look different?Yes. However pressing / clicking does do anything. Cannot pair. iPhone 15 pro iOS 17.2.1 Searching support useless. Would love some help!.YourFanMarcVersion: 148.0

Simply does not workYou literally have like the worst app in history.. all I want to use it for is simply transfer my RayBan stories photos and videos to my iPhone, that’s it. The app bugs, shuts down, crashes, fails to import, etc This app is useless..Investor and listenerVersion: 147.0

Can no longer access my contentAfter the latest update, it seems Meta is blocking me from accessing my content unless I allow them to access all photos on my iPhone which I am not prepared to do. This was not how the app worked up until recently and now the product is worthless to me and I lost access to all my previous photos and videos. Essentially held hostage until I give up my privacy. This should be illegal, I want my money back. The worst part is Apple has a setting that would allow the app to only import photos but the View app wants access to photos on my phone that has nothing to do with the View app. Absolute garbage!.LudograndVersion: 136.1

Unable to change capture length to 60 sec and change notification LED brightnessBeen using the Rayban Stories sunglasses for only a few days and so far i’ve encountered 2 major issues for me: 1. Ability to change the capture duration, 2. Ability to change the brightness of the LED for notification. Can I please get an assistance for this issue. I’m using an iPhone 14 pro Max..10-1-111Version: 136

Not able to log in to my account after the last update.I have been using view app for my two pairs of Ray ban stories. Early this week after the recent update.! I can’t log in to the new Meta. I’m afraid that I wil lose all my videos and pictures that I had. I couldn’t get hold of any one to help???!!.AbuhelalaVersion: 131.0

App SUCKS!!You can not download your pictures once you disconnect the sunglasses for charging or turn them off if not using them.Has Rayban Wifi error. If you did you have to reset them do forget the device in Bluetooth and reconnect to download pictures..Lucifer_himselfVersion: 121.0

Cannot import capturesEven thumbnails show up on the app, i cannot import them. i was looking forward to updates. this time, it still doesn't work..20221210userVersion: 99.0

The glasses can’t update + pairing issuesTried connecting the glasses on both my iphones (iphone 11 and 13) and had to reboot/shut-off/re-install app 2 times for bluetooth pairing… Once done I couldn’t get past the device update which fails due to an “wifi connection error” Really wanted to like them but will end up returning them.Not happy creator :(Version: 98.0

BROKEN, STORAGE HOGHad to momentarily offload app cause it took up so much space. Reinstalled and lost alllll my footage. STILL SHOWS UP AS USING 25GB of STORAGE SPACE WHAT GIVES not to mention it collects way too much data.WaynehalogenVersion: 89.0

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