TART Connect Customer Service

TART Connect Positive Reviews

Safe, quick, friendly drivers!My boyfriend and I were so happy to find out about this recently. We have used it a few times now and the drivers have been quick and so friendly. Every time the drivers have arrived in 20 mins or less. Please keep this around, this is a huge deal for the West Shore and will drastically help increase safety..Laketahoe33Version: 1.0.1

AmazingI love the convince of Tart Connect and the staff and drivers are friendly and when I left my phone in one of their vans they were quick to get my phone back to me after I called their costumer service number I was able to get my phone back. 10/10 will use again.Myth riderVersion: 1.0.0

In the middle of a big storm, we can rely on your servicesWe are tourists in Tahoe, and my car got stuck because of a big storm. Tart Connec was here to help us to buy the chains and being able to move my vehicle. I am very thankful to the volunteers who make this service possible..Andre AliaboVersion: 1.0.3

GreatHonestly tart has been so helpful and I really hope the funding and everything can keep it going it’s great for Tahoe and just great in general, I hope Tahoe is able to help it continue to running and thanks to the awesome drivers.Thank you driversVersion: 3.0.29

ReliableSo lucky to have this service & app. Wait times can get long sometimes but a reliable ETA is always provided & I can’t really complain because its free 😀.TartuserVersion: 1.0.3

We need to get to our job at 8 and we can’t control thatThe tart connect was a great service it was really great but we can’t control the time when to pick us up and we don’t really wanna work late or early when people are not really around. Therefore as a worker it’s a bit hard using the app..Hello hi howareyouVersion: 1.0.3

Can’t live with out it!I really appreciate this service and all the great drivers!! They’ve all been friendly, timely, and I appreciate the safe ride home..Nor.Cal.GirlVersion: 1.0.2

Staying safe with some of the best driversNobody does it better. Quick, respectful and responsive. The big thing Tahoe has needed on the north shore..JfackillaVersion: 1.0.0

Tried just one time.Tried one time from Tahoe transit center to hotel. 12 minutes driver is here and sent me back. Tried the next two days morning the same route it says i need to wait for 60 minutes.?.ScottcyVersion: 3.0.49

Love this around Lake Tahoe!Comes right to your door and takes you to your destination. So easy to use!.SteponenalyticsVersion: 1.0.2

Amazing!Can’t wait to use this awesome service!.FlDelrayguyVersion: 1.0.0

Great concept and app - room for improvementLove this app! But technically there are things to improve. The timing for the driver ETA is not accurate and it would be nice if the car location updated in more real time like Uber/Lyft..GagfhhdhsgsVersion: 1.0.2

BrentNice drivers with quick service.BrenthempVersion: 1.0.1

Love it!Amazing service and so easy to use!.Kristen DanielsVersion: 1.0.0

The future of Tahoe is bright!Such an awesome service!.KimdtoltcaVersion: 1.0.0

LateIt takes 3 hours jus to get a ride.IhatenenVersion: 1.0.3

Excellent!!What an awesome service for Tahoe. A total game changer..BigTeveVersion: 1.0.0

Best thing since sliced bread!This was a game changer for me and my one and only this summer as we’re not locals and needed transportation in order to get to and from work. Drivers are super friendly and chill. App is super easy to use and the wait is usually not unreasonable.Definitely hope this sticks around..Dis Fat BihhVersion: 1.0.0

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TART Connect Negative Reviews

Was great when it started, now barely worksWhen tart connect was initially introduced in the summer it was the single greatest free service our town has ever provided for both locals and tourists-it was essentially a free uber. Aside from the map being too restrictive for pickup/dropoff points id say it was a perfect service and app. I believe it was halted in the winter to be reevaluated on whether or not the program would continue, but when it did pick up again nothing really works anymore. You go to request a ride, it always gives you an hour plus of estimated wait time, and there is no accuracy for that and half the time if you decide to wait it out no one will show up even. I dont know if theres a lack of drivers or funding now or what changed but i really wish the town would give tart connect whatever they need for the service to continue and prosper with the quality they used to have, because sadly this was an amazingly helpful service that is now just frustrating and useless the majority of the time.CdonutsrunVersion: 1.0.3

UnreliableI requested pickup from the Everline resort to Sunnyside. One person. I was given an estimated wait of 68 minutes. The time estimate would decrease and then increase. After waiting 68 the app was saying I still had an estimated wait of 62 minutes. I ended up canceling and calling an Uber. I would not use this service if you need something reliable..Out of t0wn visitorVersion: 3.0.29

What’s with the ETAs for the drivers?I’ve been using Tart Connect frequently to get to work and so far it’s been great. But lately I’ll call a Tart and the wait time will go from 17 minutes to 70 minutes all of a sudden! Something’s wrong with the way the app is selecting routes or something. I hope this gets fixed soon!.Jara789&Version: 3.0.29

My reviewThis app is good but sometimes they do not take efforts to pick you on your exact location and go back by saying we do not found your location.Jenifer carlozVersion: 3.0.29

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