Smart Printer App & Scan Customer Service

Smart Printer App & Scan Positive Reviews

HP PrintersI bought a “smart” HP printer. Hooking up was VERY easy. That is the good part. I declined automatic ink replacement. Now HP AI is badgering me to “rejoin” or else I cannot print. Staples fits me just fine. This degree of automatic badgering from HO for profit control is NOT popular with me!! The printer is wonderful but “forced” HP breast feeding Is NOT so much..RkomdVersion: 1.7

PerfectI had a really expensive old printer/scanner/copier (another good brand) that I loved for almost 15 years that I kept holding off on replacing. I’ve been looking and getting prices and this one was such a great price for the features it was a no brainer. It set up easily, connected to my phone, iPad and laptops effortlessly. The colors are pretty, it’s quiet, fast and the photos I’ve printed are beautiful. I’m excited to have a solid replacement that’s half the size of my solid dinosaur..WTH no nicknames leftVersion: 1.6

Efficient solutionEver since I discovered this app, it has become my daily go-to tool. As someone who works extensively with paper and needs to print every day, I love that I can quickly print and scan photos with easy and every where, print directly from my iPhone, making my work much smoother. Thank you to this app, absolutely love it!.MARIISON123Version: 2.0

App works for hp officejet 9025I purchased Hp officejet from Costco. App works like a charm with my printer. Interface is super easy to use. I dont need to install driver to work. Honestly, setting up driver is always a hassle for me. However, you should follow instructions carefully at first time. Otherwise, printer cannot connect to iphone. App also comes with sending fax for free. Great!.Matthew J. P.Version: 1.0

One star not five star only five because so you can seeThis app took my money said my printer was compatible but it was not. This is not the HP app and it’s no way shape or form connect to HP. You will not ever be able to get your money back if you purchase anything from this app so just a fair warning to anyone..Bull$$itVersion: 2.1.5

Great printer !Dependable, user-friendly. Printer is perfect ! Account details are awful 😡 Account shows TWO printers ; dead one and new one to replace the dead one as HP told me the problem with the old one would be MORE EXPENSIVE than a new one. HP won't remove the dead one from my account. 😤.JasmemphisVersion: 2.0

Hp officejetprintI've found the ultimate printing solution. It's incredibly user-friendly, and I can print from my iPhone without any hassle. The print quality is impressive and easy to use. Worth the investment for a seamless experience!.Morrison En.Version: 2.0

Will buy a third oneHe’s my first one so much and I had that one for about eight years. It’s still Printz but the photos are not as good. I gave it to my daughter and bought another one and love it! Highly recommend.Purplefrog56Version: 1.0.2

My HP Smart PrinterI love the way my HP Smart Printer works to print anything I want to print even from my IPhone. The printer is one of the best printer I have every owned. I have had Kodak, Canon and other HP Printers in the past but the current Smart HP Printer is the best one to date..Sasha819Version: 1.7

Worth it!This app cater to all my printing needs. The app effortlessly connects to my printer, and the quality of prints is on point for me. Though it's a bit cosly, I'm pleased with the convenience and efficiency it brings to my priting tasks.Tiktok334Version: 2.0

Printer subSubscription. I already paid and when I try to print a message comes to pay again!.Maris 61Version: 1.0.3

#BEST PRINTER EVER!I will say I did find the printer a little hard to set up but after that I was highly impressed, Wireless everything! Easy to navigate,Amazing Color's and quality. ~New h/p customer for life~.NewbyzzzVersion: 1.0.3

Hp printRapid connectivity from phone to printer, I can print even from my IPhone. The first setup is complicated but this app ensures a convenient and efficient experience. Thank u!.KarrlienceVersion: 1.8

This HP Smart Printer.,,.It’s not just “smart”, it’s intelligent. Takes care of routine stuff of all types without failure. With this system we will never run out of ink either..JGS48Version: 1.8

Print likee a bosssNeed it for my home and office. Easy set up and great quality. I only try but sure that its convenient. Yah~ and I need this, for sure.Hoàng tử vẩy nếnVersion: 2.0

Quick good printI like the way that it works so well with my new T-Mobile wireless Gateway wireless, cableless, satelliteless internet/WiFi modem. Hasn’t blipped yet. Also, good monthly ink plan..Bert@1001Version: 1.1

Not working..This printer works only once in a while from my iPad. I have just deleted smart app and will try again?.Drkaj3Version: 2.0

HP ENVY 4522Works great once I can get it signed on.NanosharpVersion: 2.0

Great appNot disappointed.Mario RegoVersion: 2.0

Horrible appBought a brand new printer and got this stupid app. It’s not finding my new HP printer even though it’s on the compatiblity list. I cannot find any contact information to access except the “report an issue” tag, which collects basic information and submits it. I wanted to ask for my money back but there is no place I can find to do that. The review section won’t even let me select a star, so zero stars it is! Beyond frustrating.White trash redneckVersion: 1.9

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Smart Printer App & Scan Negative Reviews

Rogue appI have never learned to use this app. Now, I’m not even sure what it’s purpose is. It keeps on asking me for a printer and when I select the printer - my only printer- the printer appears one moment and then gone the next. Further, I receive reports of successful printing of imaginary faxes that do not exist to recipients that I have no knowledge of. On other days it tells me that it has unsuccessfully tried to send various faxes even though I have never requested a single fax to be sent. This is not only dysfunctional but confusing and a waste of time. I sincerely worry if this app is not stealing information and sending it to unknown parties. How else would it tell me of multiple pages being sent to an unknown sender when none exist as far as I know and no recipient has ever been selected? In addition, you cannot send in a review unless you select a handle or a name to be used and I have put in the most remote and complicated names time after time after time and they were all taken. Not even the US government has so many names that have already been used. This is ludicrous..Oscardog27Version: 1.1

Terrible software, convoluted, directions are impossible to understandI have installed and used printers since computers came out. I have never seen such a convoluted and user-unfriendly printer ever. The Smart HP software system is very difficult, and the requirement to use the program to print through its software is so difficult to figure out, and convoluted. The directions are difficult to understand, there is little clarity to what icon or target they are talking about. For example, if you are working in Word, you can no longer use Word’s printer icon; the Smart HP requires you to go through the HP program. The directions say you can printer within the Word app by using the share icon, but there is no share icon on either Word or HP Smart that I can see. If you are wanting to print an email you have just written or received, you can print using the in-app print function, but there is no color, and there is no color on the print preview. I have uses HP printer for decades, but I will not buy another. I may not keep this one either. Worthless..JakeV-JVersion: 2.1.1

Dissatisfied without even using the app yetI purchased a HP printer only to find it will need the smart printer app. Keeping in mind I was looking for something a bit more plug and play, this was a small bump in the road as it was yet something more I had to set up. Before I can even tell if I will be happy with the printer, a screen pops up to ask if I want some life time membership to it for $70. Or I there are also other options like monthly. I close that not knowing if I will even keep the printer. After continuing through to the next screen it pops up again! When I close that out, it asked me to write a review and rate the app…..so that is what I am doing. Even before trying it out, I can tell you I am already aggravated with it. The programmers are experts in their field. Fix that so anyone just trying to get started with this will have an easier time. Thankfully I do know my way around this but for someone that doesn’t (or someone that wanted something simple) this can be a frustrating experience..Dragonlance3Version: 1.0.3

Disappointing, consumerAfter being transferred four times and being on the phone for 90 minutes my customer service experience was less than satisfactory. I gave you access to my cell phone camera and my laptop to be able to reset some settings. Up to now I have been a very satisfied consumer of HP products. There is no explanation for why my machine was no longer able to scan documents. At the end of the call, all the representative cared was trying to sell me a new HP product. Not only was I charged to use your tech-support, my machine was rendered useless for my needs. I promptly went out that day and bought a new Epson copier, fax scanner. So much for customer loyalty and product loyalty when you don’t even stand behind your products. Bye-bye, HP. Hello Epson..Disgruntled, consumerVersion: 2.1.5

Terrible printer, and serviceI got this printer a few years ago and never worked. I contacted customer service and they couldn’t help me. It never worked. It couldn’t be connected, paper printing in blank , paper jammed but there was no paper. I still try to connect this printer/scanner which i never used and still doesn’t work till this day. It doesn’t , at all. Customer service never helped me to get a solution, customer service never intended to refund the money because the warranty was expired and today I have a printer that cost me a lot of money that I can’t still not use. Not even to be exchanged for a less price since the prices dropped. So unsatisfied with this item..1UnhappyCustomer2024Version: 2.1.4

Complete rip off!!Just received our new HP smart printer for Christmas and when I went to set it up it’s saying I have to pay for a subscription to use the ink?!? That is RIDICULOUS! We wanted an at home printer so that we don’t have to pay to use it. Its also saying if we opt out of the subscription we have to return the ink cartridges that came with it. What a complete and utter rip off. A new (expensive) printer should come with ink without having to pay extra just to use it. Just another example of big corporations trying to rip off and nickel and dime the little guy! Returning immediately!.Nope nope nope 1234Version: 1.0.2

:/I have a smart printer that just won’t connect to my phone on its own for some reason, so I had hoped this app would work. While I was able to open the app, it was constantly giving me pop ups and errors for stuff that it needed access to. That, and to actually use it even just once you have to pay. It’s pretty expensive too because all it does is connect you to smart printers, which you are supposed to be able to do anyway. While you could argue that doing so from the app might be easier, it is not worth the money..Map6952Version: 1.8

Not going to pay.Just going to say, I’m not going to pay a monthly, yearly or even a one time fee of $70 when most printers will link to your WiFi network and you can print like that. On the off chance they don’t there’s usually an app from the manufacturer that you download to do so. Same process and the only thing you’re paying for is the items you already bought: phone/pc, printer, internet. Not adding a subscription service into it that you don’t even need. 75-90% of the time.Lonewolf3317Version: 1.0.3

SCAM - DO NOT PURCHASEThis app is the first app that comes up in App Store search when you walk through the instructions to set up an Epson printer. The only way to proceed with this app is to select a payment…that’s when you’ll learn this app isn’t even compatible with the printer you’ve purchased. Apple should remove this from the App Store. This developer is running a scam and based on the reviews a lot of people have been taken for it. Make sure to double check for the official app for your printer and skip this one..Owlpower1Version: 1.3

This looks like but is not the HP app you installed with your original printer. I cant my printerYou can’t reconnect the current printer in another room without that HPSmart app asks you to choose your printer- HP- then the next page wants you to subscribe monthly, quarterly or annually to use their templates when you have no idea what they are. X off the page takes you back to “connect your printer” “choose a brand” “HP” Advertisement for paid services again - X out. I don’t think this app works at all -.LuvinlexVersion: 1.7

Waste of moneyPurchased HP DeskJet 4152e and I have to wait for every print item and as always it won’t print messages from iPhone. I automatically goes to their site to pay to print my items. Worse….. the paper is behind the printer so it is flopped over the back. Horrible. No instructions. This was the worst purchase. No instructions on paper. Download their app HP Smart to print. I’ve had it. I’m returning immediately..JogutieVersion: 2.0

SCAM, should be removed from storeDon’t get this, it’s a ripoff. Wanted to setup my new HP wireless printer & was having problems. Downloaded the app, stupidly not noticing it has nothing to do with HP. Could not proceed without subscribing, and again (stupidly) paid $70 for lifetime (because it was cheaper). Now stuck w/ a worthless app that does NOTHING. Went to rate it using their link & was advised it was not in my country. Lesson learned. Thought I was safe getting an app off an Apple store..Sleepless in bedVersion: 1.0.3

Can’t print unless I pay for another membership fee when I already have oneI can’t print from my printer. It wants me to pay for another subscription when I already have a monthly subscription for some reason it’s not letting me print anything it’s extremely frustrating since I already pay a monthly fee...Virgie1313Version: 2.1.1

I am very disappointed with you.The truth is that it is a very, very bad application because I have tried to communicate with them and I have sent them messages several times and they have not answered me, I want to cancel the subscription so that they do not continue charging me for something that I am not using because it is not compatible with my printer and they have never answered me and they keep charging me..Silvina ArayaVersion: 1.6

A waste of money?I am quite perturbed with my Hp Laserjet Pro M29w printer. I’ve been trying unsuccessfully for 4 days to reconnect my WiFi. I’ve also gone so far as to PAY for “expert” tech support. I’ve invested a lot in this piece of hardware and after inserting a brand new approved inkjet cartridge, I now own a none functioning printer. How do you rate you. Hp tech support stops after warranty, then you just keep on paying. You can do better..BarbeeziVersion: 2.1.5

Constant account issuesEither asking to enroll even though the printer is already enroll. Want to discontinue service but cannot because the service does not allow use of print cartridges when not enrolled. Tired of having to reactivate account just to print. HP has never stopped charging but stops the ability to print. They have too much Control over my printer!!!!!.Not-happy5555Version: 1.6

To Many Software issuesBecause of all the issues with Win11 operating system; it is just too time consuming to spend hours trying to fix this! It is nearly impossible to speak to a live person! I have 2 printers and the one that works is disabled by HP bec of ink contract issues. When I am able to afford a new system, I will definitely switch back To Dell!.JothemadturkVersion: 2.1.1

Won’t stop texting me to set up a printerI have had an HP printer for two years. It works fine. Now suddenly I get texts several times a day on my Apple Watch telling me to set up my printer. If I try to go through the motions of setting it up (even though it is already set up) the HP app keeps trying to sign me up for extra services I don’t want or need. I can’t get out of this loop! Help!.LynnsmiVersion: 2.1.3

Not happy with HPI will not be buying another HP printer a lot of the features that I could use when I bought my printer I can no longer use because now I you require me to pay for another subscription to use the printer, I liked having the ink shipped directly when it was low , but I’m sure there are better options without having to add payments to use it.Dale GarverVersion: 2.0

HP DeskJet 4100eTerrible setup instructions. I was forced to buy an App to complete the setup, but when I was asked to select which printer I wanted to setup, the model of printer I bought was NOT included on the list. Why would HP require me to use an App for setting up an HP printer and then not include the model of printer I purchased on the list of printer options I had to choose from? What a complete joke, so frustrating, and not funny..No more HP for meVersion: 1.0.2

Horrible I am not compatible and they still won’t return my money. Don’t go with them. They’re jerk.They are terrible. Don’t go with them. They’re a bunch of jerks. Try to get my money back discontinued. I sent it in my computer is not compatible. I have to type it in every time. It’s a complete joke they won’t even send you back. Anything they’re terrible don’t use them.76scarpenterVersion: 1.6

Not an engineerIf I EVER grasp how to setup and download with this printer I hope to not have to avoid my family because we can’t fax. I can’t use my app without downloading it with each use. I’ve spent many hours on a project for which I bought this printer. I scanned photos to send to my family,as well as post on social media. Then, I tried to find them and they seem to be gone. I bought this printer, because I’ve always loved HP’s technical support. Seems it’s gone. I’d even pay to get acquainted with the intricacies of this machine. I’ve downloaded the Smart Printer app and it doesn’t help. I suspect it’s a great printer if you’re technically adroit..Frank SanadyVersion: 1.0.3

HP Officejet Pro 6978This is the biggest crock of crap I have ever purchased, $270 down the drain, and you have to buy a monthly agreement to use the wireless functions. I read that as being included in the purchase. It also seems to require internet with WiFi in order to set it up. This may be the most expensive thing I have ever used for target practice!.PaxilpapaVersion: 1.0.3

SeriousThis is really dumb app like who’s gonna buy something so worthless just to print something that you’re just gonna use for a day or two this is a complete rip off to be honest I’d rather get HP smart instead of garbage for real who will honestly get this I recommend not getting this if you’re going to print something important.DFJIXKWDIJWKVersion: 2.1.4

No Instructions to go by to set it up. I have a Canon in Fla.No problem we had paper instructions. This printer is not as easy to set up without PAPER instructions. I know your trying to cut costs but I am 81 years old and I have had this printer for over a month and I am still trying to print a form. 👎👎👎👎👎👎👎.MarmidVersion: 1.3

Worst HP I ever bought!At least it does print when you can get the paper to load properly. It doesn’t hold as much as most HPs that I have owned. Getting the Wireless program from iPhone 8 Plus to install has proved to be impossible! The support I received upon reporting this issue was an email with the initial instructions for installation of the HP app on my phone!!!! 😡.Library bobcatVersion: 1.7

Bought a new house printer and I’m not impressedBought a new hp printer. Couldn’t get it to connect to the wifi. But somehow I keep getting messages saying I’m sending faxes. I powered off and unplugged the printer and yet I keep getting successful & failed fax messages. I’m not tech savvy at all but how the heck is this machine sending stuff when it’s not even connected to power..GdeboVersion: 1.2

Doesn’t work on all HP printersWhenever I try to find my compatible printer from the list, the app buffers forever. If I look at the supported printers from the app, my printer is not on the list. When I purchased this, the web content said that the latest HP printers were supported. My printer is less than 2 years old. Very disappointed..Cskone11Version: 2.0

Constantly having issuesWe are constantly having connection issues with this envy 6055e. Daily having to remove and reinstall, put in PIN numbers ie.. thought it was our Wi-if until we tried in friends and had same issue. Not recommended at all. Waste of time and money.Jj_yu_93Version: 1.8

Charge for a printer app?Want to know what is disgustingly greedy? When a customer purchases a laser jet printer for over $300 and will be purchasing color toners for the life of the printer at about $100 per cartridge, and the manufacturer charges $69 for the app to run your printer over the air. Really, really classy HP. If I had known this, I would NEVER have bought this printer and now it is too late to return..Mercygirl76Version: 1.1

I’d burn it if I couldMust stay plugged in, must print only a certain amount each month or pay more, must pay for everything after you’ve already purchased the printer. Got a new device and can’t easily set it up I 100% HATE this device and if I could give it zero stars, I would.Mobius-selfVersion: 2.2.1

Instructions are horrible!!HP did a horrible job of providing instructions on connecting this device through their app to our Wi-Fi network. I have had multiple technologically savvy people try to figure this out as well and all concluded HP just did a horrendous job of explaining!! I want to through the device over my balcony!!.NothappyatallwithHPVersion: 2.0

A terrible experienceThe computer can’t link to the printer. I tried in my phone. No dice. I paid for a $70 life time subscription for a function I cannot use. I have managed to spend several hundred dollars on a copier that will not scan or print from a phone or a computer. I would give -5 stars if I could. HP should be appalled..JBLu44Version: 1.8

All I want to do is print.Oh, this worked fine until I ran out of the permissible number of pages that I could print without getting the app on my phone. No one said anything about needing an app on my phone in order to print anything. This is false advertising and completely unnecessary..SelrifVersion: 2.0

Too much adsApp is always trying to add more apps to my iPad very frustrating.Judy1254dfVersion: 2.0

Scammers they charge me 115 $Scammers they charge me 115 $.Abdullah hamza810Version: 2.0

Why do I have to give you my credit card to use this printer.I am going to send this piece of junk back..XcdrtyVersion: 2.0

BrutalNothing but adds..GuywhocantprintVersion: 2.0

How?How does this have a positive rating and everyone has given a 1 star rating? My experience was an immediate request to buy a subscription. It wouldn’t even let me print a single page. No thanks..OnecrutchVersion: 2.3.0

Very poor designNot working.AjjarkhadVersion: 2.1.5

UnsatisfiedWas not compatible with HP printer I have.1ps2Version: 2.1.5

Hp 4100Nothing but problems with the printer . Not to mention the cost to print. Totally unacceptable. Returning the dxxn printer!.MechorcVersion: 2.1.4

DriversI can’t get drivers for my one year old printer. Why should I try anything else.Twostars19Version: 2.0

Printer sucksI just want to print and it keeps getting me to sign up and pay something..JerryA123456789Version: 2.0

Hp app is uselessNo good.?;:@527Version: 2.0

It’s a piece of crapIt’s a piece of crap.ZxcqweplmVersion: 2.0

ScamDoit payer un frais pour connecter une imprimante. De plus, ils ont même pas l’option de même leur propre imprimante..Montréal 1776Version: 2.0

AppDoesn’t work.Cccccccvvvv.Version: 2.0

Extremely poor customer support and server!!I’ve sent some a message with concerns relating the app which I spent the one time fee of $99.99 to get tech support yesterday eve, a full day has passed as it is not recognizing my HP 4155e or visa versa and have yet to hear anything back and paid the fee and the laptop for business purposes which has caused a major setback and getting paperwork out! Very disappointed to say the least, not to mention it has cost me some work and some income as well!.Priceless Roofing & GCVersion: 2.0

Max 1119177Can not use at all.Max1119177Version: 2.0

ScamThis app is an ignominy. It constantly pushes an expensive subscription offer and makes it look like it's part of the setup flow. Shame on you, HP..PPanziniVersion: 2.0

Not the best appI have had this HPDeskJet 2700 Printer for over a year, it now is not available but the Wi-Fi is on and I am enrolled in Auto Ink . I am not setting it up again as it will be the fifth time. Nothing has been unplugged or disconnected. So sick of my havin* to do this..Creative FiberVersion: 2.0

Dogs**t appIt sucks.Gormon BongLordVersion: 2.0

SucksWhy should i have subscription !!!.OzzyyerllVersion: 2.0

PrinterWhy do I have to pay to use this app when I bought this printer?? Not very happy and will look for a replacement Thanks for nothing.Good winkedVersion: 2.0

Terrible client servicesYour instructions aren’t very clear no response to questions you were supposed to send me an email and you didn’t. I’m still waiting. I’m having a real hard time to set up this computer..TysonclaireVersion: 1.7

Worse customer service ever encounteredOur 2600 series printer no longer offers colour printing from our phones and tablets. The forums are unhelpful, but HP won’t provide phone support because our warranty is expired! The irony is that they charge every month for HP Instant Ink. We are going to move on from HP and hope to get better customer service..Jocelyn222Version: 1.8

MarjohThe worst most confusing app I’ve ever installed. Can’t even find my HP printer in the list of compatible devices..Aunt MarbleVersion: 1.8

No action! Doesn’t do anything!Just screens and graphics with nothing.Willie two williesVersion: 1.8

Can’t connectI received a new WlFi from my provider, and forgot to have tech check my printer. I have been able to print something that I sent to the printer that my Granddaughter was able to connect it to WiFi, but only that one time, next time nothing I could not get it to connect! Have tried everything even tried help websites, and they of course want $70. to walk me through it over the phone. Have an Ipad and no issues with it before. So not too happy now. I can install App, then shows in my settings, as not secure— then not connected..LadyDi5++Version: 1.8

The worstSucks.Just Me123567Version: 1.8

BuggyWhat a waste of money and time.Majo 199Version: 1.8

Can’t get this too workI have been trying for over an hour to be able to print a document sent to me in an email. I have been sent so many prompts that seem to go nowhere that I am about to give up..River.7Version: 1.8

This does not send?This app does not recognize my HPPrinter that is not even listed in the data and is only a few years old..So,sadVersion: 1.7

Printer installationUnable to add my HP2755e to my printer installation!.Pauls1stVersion: 1.7

I have a hp deskjet 3755After putting in a new cartridge of ink the printer doesn’t print..WeLour3gsVersion: 1.7

CancelLooking to cancel as a purchase was made in error, very disappointed to find no way to cancel this subscription, this app is not suitable for newer printers but listed. Unhappy customer looking for a refund.Old phone 2Version: 1.6

SubscriptionIt forces you to subscribe. I bought the printer to only have to pay more money. What’s wrong with these people get over yourself..MomotheGreyVersion: 1.6

The worst didn’t useThey keep send out faxes that have nothing tondo with us..Ron MadVersion: 1.2

HorribleDownloaded by mistake and continuously get notifications about successful faxes being sent or faxes failed to be sent regardless of me never even logging in. Unable to stop this as I am not even logged in and when I go to look at what's even being sent it says nothing has been sent. Yet notifications are popping up every 3-5 minutes on my cell phone and I can't stop it,.Emilycknight87Version: 1.1

Garbage appConstant ads. Constant pop up to pay for subscription. HP should be embarrassed but probably aren’t..B99922Version: 1.1

Can’t even try to use this app without payingThinking this was a one stop solution for air printing. Turns out you cannot even attempt to connect a printer without paying for the app..ReviewMaker19Version: 1.1

InvraisemblableJe dois payer pour utiliser cette imprimante !!!! Nul part c’était mentionné que je devais d’abord payer pour pouvoir utiliser cette imprimante . Je viens de le brancher la première chose que je vois à l’installation de l’app c’est un paiement à faire. Je la retourne immédiatement NON MERCI!!!!.VètèVersion: 1.0.3

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