Expressly for employees who already use Paycom’s HR and payroll technology solutions at work and have enrolled for the Vault Visa® Payroll Card through Paycom’s Employee Self-Service®.
MANAGE YOUR VAULT CARD
Set up your My Vault Card App to unlock features such as:
• an overview of your deposits, transactions and account balance
• automated push notifications, SMS alerts and email messages to help you stay on top of your money (Message and data rates may apply.)
• view your direct deposit information so that you may have money from a part-time job or government benefits deposited to your Vault card
• a digital view of your physical Vault card for easier online purchases
• a locator to easily find a surcharge free† ATM within the Allpoint® network or a Green Dot® cash reload* location near you
EASILY ENABLE YOUR MOBILE WALLET
With a single press, add the Vault card to your mobile wallet and enjoy secure mobile transactions with minimal contact.
TRUE FINANCIAL CONTROL
The My Vault Card app empowers you to manage and protect your finances in a way tailored to fit your lifestyle through:
• the ability to easily suspend your Vault card should it be temporarily misplaced
• an extensive library of money management courses and tips from Visa’s Practical Money Skills program
• access to Visa’s exclusive offers and perks
*Third-party fees, limits and restrictions may apply to cash reloads.
†See app or visit myvaultcard.com for surcharge-free Allpoint ATM locations. Fees apply for out-of-network withdrawals. See your Cardholder Agreement for full list of applicable fees for your card. ATM limits apply.
This card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted. The Bancorp Bank, N.A., Member FDIC.
©2022 Green Dot Corporation. Green Dot is a registered trademark of Green Dot Corporation.
My Vault Card Positive Reviews
Simple, User Friendly, Effective — No FeesThe Vault app is simple to use and an effective way to get my pay up to two days early (for any employer who uses Paycom). The app itself is well designed, making it super user friendly. I love that I can find hundreds of free ATMs near me in an instant. Oh and the “no fees, completely free” thing is really awesome, too!.AbigailalyssaaVersion: 1.0
App kind of worksI have been using vault card for a while now and the app crashes consistently. Upon relogin, Face ID is no longer recognized and when entering password when prompted it gives an error. Once the app is hard stopped and restarted, the Face ID is still turned off but I am able to login with password. Each time I login is requests a one time pin sent, I re-turn on Face ID and the cycle continues. Please update the app with a fix..Gs132231Version: 1.0.1
So simple and straightforwardCould not be easier to use! I deposit $50 per check onto the card as a way to save money for gifts/fun things. It’s great to be able to get paid earlier than check date day too. Easy to find an ATM with the map feature..Satisfied HR team memberVersion: 1.0
Easy to use - high value - so well madeThis app is so easy to navigate and makes it incredibly simple to check or transfer balance, lock my card if it’s stolen, or manage any other details on my account. I can even get paid sooner because I have it. Thanks Paycom!!!.DD479994Version: 1.0
Easy and convenientThis app is straightforward. It’s easy to navigate and tells you what you need to know. I like that I can quickly see FAQ as opposed to having to read fine print like you do with other types of cards..If You Ask Me...Version: 1.0
Simple, easy, intuitiveSuch a great way to quickly add funds to a payroll card! Very easy and intuitive enrollment process and UI..Calvin LymanVersion: 1.0
Love my vault cardApp is easy to use, and it connects to Paycom super easily. Love being able to drop some cash on my card to use..ManargoVersion: 1.0
Simple!Easy enrollment through my employer’s Paycom app. Easy adjustments to my direct deposit amount. Easy management of my account through the Vault app. Love it!!.OkieHeatherVersion: 1.0
Great pay card- easy to use appVery easy to use and super convenient..Lauren11mVersion: 1.0
Hey developersDon’t know how many other people are having this same issue but I can’t get into the app. It’s been like this for a couple weeks now..JessicacancelVersion: 1.0.1
PaidDo y’all get paid 2 days earlier.TakeoffronVersion: 1.0.1
EJEasy to use and set controls.EOJ FROM COCVersion: 1.0.1
Love the My Vault AppThis app is great! Easy to use & straightforward..FcicnsjahaVersion: 1.0
ReviewExceptional app 👍.LiiwillVersion: 1.0.1
Great App!Great and awesome app!
Love it!.AD DosVersion: 1.0.1
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My Vault Card Negative Reviews
Really, really bad customer service.I could barely understand what he was saying to me. I was trying to communicate that it would not let me sign up for an account on the app and that it said my security information was incorrect, even though I checked several times to make sure I had everything correct. I'm not trying to be rude, but the customer service representative got mad at me and impatient when I couldn't understand what he was saying. Then he transferred me to another line, but that then just made a loud beeping sound like 10 times before the call just hung up. It resolved nothing, and I still cannot set up an account..Yogurtbear1Version: 1.0.1
Don’t do itNot great, wasn’t able to transfer there is a 1k withdraw limit unless you go to the bank which is most likely closed by the time you get off work. Customer service is mediocre and can’t help you except tell you there is nothing they can do. You have to go to atm in their network not to be charged then atm may have a limit. I have to drive to the ghetto and pull out 400, 400, and 200 to get my daily max and I have everyone staring at me. Doesn’t come in 2 days early like they claim usually 1 day. Just not worth the hassle use your normal bank account and wait that 1 extra day to get paid..RobotmechanicVersion: 1.0.8
Probably one of worst experiences I’ve had with a bankSo my job was depositing my paychecks into vault for a while and they have failed consistently to send me a new card. I’ve been trying to get a physical card so I can empty my account from an atm and put the money in my actual bank account. I’ve contacted customer service multiple times but they remain unhelpful they tell me to wait 7-10 business days and it’s been more than two weeks. All I want is to get rid of this app but they have trapped my money..Megatron cyberclopseVersion: 1.0.1
Listen to the don’t do it I should haveThey have no banks only atms you can use if the atm doesn’t give the money but money is taking from you you have to wait at least 2 weeks before you are able to apply to get that money as a credit till they figure it out so garbage customer service if not it could take 46-90 days for them to figure it out just ridiculous!.Cakes destroyerVersion: 1.0.8
HorribleI have been having issues with this card. I deposited my first paycheck and I am able to get cash from an atm and use physical card but no apple pay. This card also does not work with Zelle. In addition, I am unable to transfer funds to my other bank that has Zelle. Customer service leads you on an all day journey, transferring you from department to department and the issue is jo closer to being resolved..GtBannuh111Version: 1.0.1
DisappointedYou can’t make any type of payment to pay bills with vault without connecting to a different bank account. While I went through 4 different operators to tell me that vault doesn’t have the capability to do any payment like the vault shouldn’t be allowed to be in business of being a bank to any company.Little morrieVersion: 1.0.8
App does not work!!The app freezes every time I open it. I’ve reinstalled multiple times and it still won’t work. Now they’ve removed the ability to login from a browser so I can’t check my balance at all!! This is a huge problem that doesn’t seem to be getting resolved anytime soon..Daily WilsonVersion: 1.0.5
Doesn’t loadThis app rarely works for me. It’ll try to load and the screen just never loads. I always end up having to log in through Google. Very annoying..SavwadeVersion: 1.0.7
Too soonI have tried to activate my card and they keep telling me my info is incorrect. Then when I talk to customer service, they send me through the same process to get the same result. I cannot access my money..JBiggaloVersion: 1.0.1
They take to long to deposit my checkI got this card because I thought that my money would be deposit before I got paid but no I didn’t get it at all. That’s why I’m going to take it off I don’t want it no more.YoronicaVersion: 1.0.1
No longer worksNo longer works, I get an error message when trying to sign in.
“Sorry, we are unable to process your request at this time. Please try again later.”.Rocklahoma22Version: 1.0.1
Will not recommendThis is a poorly designed, non-functioning app. Basic functions take days to approve or verify. When you try to login, it gives error messages. What a headache..LaroloadVersion: 1.0.7
Cant even registerHave made several attempts to register for my account. Called customer support and was told to uninstall and reinstall the app. This did nothing to fix the problem..Rebel AliceVersion: 1.0
Horrible to deal withI would recommend staying as far away from this company as possible. Their app is fine but the customer service is nonexistent..TheGrantReeseVersion: 1.0.8
Unhappy customerTerrible Customer Service they keep transferring you to different departments overseas. English is very difficult to understand not a good customer service set up at all..Kendall231Version: 1.0.1
FailToo many things don’t work still trying to get money off this card.RobashmunVersion: 1.0.1
Hackers!!Do not use this app!! 6-8 months in I got locked out my account and couldn’t get access to my money! Terrible app and terrible people..Mrkool_manVersion: 1.0.8
Terrible appThis is a terrible app. I'm constantly having to delete it and reinstall it because it goes blank..TuckerBella2Version: 1.0.7
Transferring fundsNeed to have easier access to transfer or send money from my Vault card..Wf9595Version: 1.0.8
My vaultHorrible app it’s hated by all I could get my funds , the app wouldn’t load..Shavella huddleston 6627094Version: 1.0.8
CrashBeen a week and i couldn't open the app.ILike this appsVersion: 1.0.8
The app won’t workThe app won’t open up and let me check my card.Gs a wjekVersion: 1.0.8
No pay checkWoke up to no pay check in my account !.Jannikki17Version: 1.0.7
Unable to open my PayCom accountsPlease help me retore my paycom account on my iPhone .i already reported this to the PAGNY office here at Harlem Hospital center.
Thank you so much!!.JorquesaVersion: 1.0.7
Not a good startI downloaded and redownloaded this app. It keeps telling me to come back later…...Tialuv40Version: 1.0.8
FraudVault Visa are associated with Bancorp bank
They are theifs and a fraud they opened an account for me without me signing anything.The MountaiVersion: 1.0.5
Don’tDon’t use this app stole your money.YaquelinstVersion: 1.0.5
ABSOLUTELY TERRIBLE BANKING APPI HIGHLY ADVISE TO NEVER USE THIS AS A CHOICE OF MOBILE BANKING! THEY DID NOT MAKE MY SERVICE A PRIORITY! I CALLED MAKING A DISPUTE AND THEY TREATED MY CRISIS AS A JOKE! MY DISPUTE IS OF YET TO BE SETTLED!!.Turnmeup5Version: 1.0.7
Vault cardSolo funciona con personas residentes o ciudadanas.Montoya wililVersion: 1.0.7
No tiene zelleNo se puede transferir por
Zelle.IiosiiVersion: 1.0.1
Bad customer serviceI called customer service and they gave me the run around about updating my email and ,rushed my call ,along with telling me it would take too long to update my virtual card while I wait for my card ,Paul seemed like he did not enjoy being customer service or answer my questions.Its very unfortunate to get this treatment when all I need is usage of my card info and card fraud information..K_mamiiiVersion: 1.0.8
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