Sony | Creators' App Customer Service

Sony | Creators' App Positive Reviews

Overly Aggressive Demands for Photo AccessIf you’re like me and only want to use this app to remotely control your camera and see the current feed, be prepared for constant dialogue boxes asking for permission to your photo library. I don’t want to give it permissions as I have no need, nor desire, to transfer videos or photos using this application. I only want remote viewing and control. Is that too much to ask for? Currently yes, as it constantly keeps asking for photos access with no way to disable. I have to click cancel repeatedly when using this application. Developers please give us an option to disable this overly aggressive demand for full access to the photo library. I am never going to give it permission, so please give me an option to use the functionality I need in peace!.BubbaJoeBobMacVersion: 2.0.5

The app works ok but I cannot save directly to an external hard driveI have limited storage on my computer well, IPAD Pro. And would love to be able to upload directly to an external hard drive. Videos take a lot of memory. There is not way that I have found to do this. Even when I take the memory card and plug it in directly. The video format is not recognized by my IPAD. So I cannot select it to transfer it. The only way I have been able to transfer it is directly from the camera then to my hard drive. This takes a lot of time and effort then I have to delete the files on my computer to save room. It would be wonderful if you came out with an update that allowed me to select a location to save my files to. Otherwise The app is working ok. I can honestly say I have not used all of the features it has to offer since I just started using it this week with my new camera..Cwinckler71Version: 2.2.1

Annoying Pop UpsWhen you open the app it connects to the camera’s Bluetooth then wants to connect to a WiFi. When it can’t find a WiFi it wants to use the cellular data. The pop ups are annoying. All I want it to do is connect to the phone’s Bluetooth. I don’t want to use the app to upload images. Please provide a settings option to turn these annoying pop ups off. Camera control and transfer of images to phone works ok..JPCinPHXVersion: 2.1.2

Pretty cool so farUsing the: - Sony a7iv (v. 2.00) - iPhone 13 (iOS 16.3) I downloaded the new firmware as soon as I heard it was released, but was a bit hesitant due to the terrible reviews. At the time of my download the app had 1.7 stars. :-( I had the latest previous version already on the a7iv, so I decided to take a chance, and it turned out to be a positive experience. I went to the App Store and grabbed the new Sony app, then went to the website and downloaded the new firmware (v.2.00) to my laptop. I then put it on an SD card and downloaded it to the camera, all without issue. After everything was downloaded and installed I turned it and it worked well. I can now control my camera from my phone and have almost no latency as I watch the screen on my phone. I can control all my settings directly from my phone in real time and things seem to work really well so far. I’ll keep experimenting with the app and update as issues as they arise, but so far it works better than I expected and I’m happy with it..Rocky RomaVersion: 2.0.0

Very Useful for Solo CreatorsI think too many people expect iphone level performance from these apps. This is the best one Sony has made yet, with faster low latency previews than with a tethered connection (idk how) on my mac. The one issue I have is that you cannot use touch to set the focal point, but you CAN use touch to set the tracking? Clearly the functionality is there so I removed a star for what feels like a simple oversight. Once that function is added I no longer have to get up so often to film myself and I can have perfect focus every time! The ability to manage a whole host of other settings is just icing on the cake. Well done!.SpiderPunkDudeVersion: 2.3.1

5 Star Creators’ App ReviewI’m starting this off with I’m in a wheelchair. I have dexterity issues with my hands. Using this App with my Sony A7RV has been one of the best decisions I’ve ever made. It makes operating my camera remotely so easy. My son has now started photographing with me and having the ability to control the cameras settings remotely while he’s taking the pics candidly has been incredible for us. I’m able to watch in real time exactly what he’s focusing on and what the lighting looks like so I can make changes while he’s continuing to shoot. So pleased with this App..Big Poppa TjVersion: 2.6.0

Upgrade to 2.0 from 1.10 (not 1.01)Sonys chat support was quite good. The Sony website describes updating from 1.01 to 1.05, then upgrade to level 2.0 . That means, if you have NEVER upgraded your A7IV, you must use the aforementioned process. IF you have previously upgraded, then your A7 IV will have a version 1.10, which confused me a bit. Once Sony Chat Support confirmed I had previously upgraded the Firmware because the 1.10 was showing as the current version, they recommended skipping the 1.05 (attempts by me to load 1.05 were failing) update, and instead perform the 2.0 upgrade immediately..Grider LeeVersion: 2.0.1

Great but has its issuesThis app is great. I been using it recently to get some self portraits and practicing with it so I can use it with ease. The Wi-Fi access point feature is not functioning properly, though I have gone through the steps and I can’t get the camera to connect to my phone even though both devices are connected to the same Wi-Fi. I do not like doing the direct Wi-Fi connection because then my phone loses network connectivity while I’m using the camera..HeyThisIs…Version: 2.0.3

Certainly better than the horrid Imaging EdgePro: On my A7R5, setting up the connection has a more visible and sensible workflow, although slow. The connection seems more reliable. And tap-to-focus works on my iPad, which is an enormous improvement. Con: To connect to my iPad, I must turn on not only WiFi but Bluetooth, which is insecure. I must also turn off my VPN. Biggest problem: Swiping away -- to check the time or adjust the brightness of my iPad -- disconnects the app. That's dumb. Only quitting the app should disconnect. Setting up the connection again is slow and I've lost shots Way too much screen real estate wasted by controls. At all times the image should be as large as possible, and I should be able to hide all the controls but the shutter button, which could float over the image.Basic functionalityVersion: 2.3.2

GPS Location not working now *updated*Just updated app, Sony a7iv camera has newest 4.0 firmware, after the app update, Link location does not work. I toggle the setting off and on with a circle slash by GPS on camera display. *Update, reset iphone, volume up volume down hold power until it resets. Turned on camera, it did not automatically connect to app, manually open up creators app, gps/link location works again..CrittyCalVersion: 2.6.0

Massive Improvement with 2.0Prior to 2.0, I had been using the Imaging Edge Mobile app for my A7iii and now A7iv. It was terrible but it worked sometimes. The Shutter app ($20) was great for my A7iii, but would frequently be unable to connect to my A7iv, which caused great frustration. The new Sony Creators app 2.0 has brought with it massive connectivity and reliability improvements, as well as a general improvement in usability and UI. Of all the camera OEM apps I’ve used, this has to be the best by far..B. Mantis TobogganVersion: 2.0.0

Remote controlMy iPhone11 is connected successfully with A7IV. Needed to remove BT settings manually both phone and camera, though. Remote control function is great and improved from imaging edge. Sometimes connection is unstable and the data transfer is failed. I’ve experienced the same with other companies’ camera and app… That could be how wireless content transfer between phone and camera should be, but it’s painful. I hope this will be solved..TiosGOGOVersion: 2.0.3

Needs a bit of workFirst, please stop constantly asking for permission to access all photos. I don’t want or need to provide that. The app disconnects during live shooting often, despite being less than 3 feet from the camera. I look forward to seeing improvements. Location Linkage is also unreliable, forcing me to check my phone every time I power on the camera..Hugh MVersion: 2.1.0

Good functionality but range is an issueLet me say that for what its needed this app is pretty much sufficient. I also understand different Sony products as well as smart phones have different ranges, but I wish camera controls did not disconnect so quickly due to range and instead left the control window open so that settings can be adjusted before reconnecting..WafflepersonVersion: 2.7.0

For those, “can you send me that” momentsClients are so accustomed to images being available instantly on their device that every working pro is up against their client’s need for immediate delivery. The Creators’ app is a great way to review and send a few images to clients on the fly. I’m happy with the connectivity and options for delivery..MYBT2004Version: 2.3.0

A good app with some quirksI really like the app for control of my cameras and transferring photos but the connection can be annoying. It typically disconnects once then after that, it’ll stay connected. Transfers are also pretty slow. Would like to see those aspects improved. Also perhaps video transfer would be another nice thing to have..NcstarmanVersion: 2.1.1

Unreliable location with a7r vThe old IEM app worked great with my a7c for sending GPS information to the camera. That worked completely reliably with my phone in my pocket. This app never works as well. I have to open the app manually every time I want location information and sometimes manually connect. Hope this gets fixed in future updates, but for now it's a major regression..AgoodeVersion: 2.0.3

Connectivity issuesThis app has been through a lot of variants, and while it is arguably better than it used to be, that’s not by much. Every single time I try to transfer a single image to my phone, it fails on the first attempt. Every single time. Seems like this could be easily fixed since the issue is so easily reproduced..TrippalhealicksVersion: 2.4.0

Use this OftenWorks great. I mostly use the app to transfer photos quickly when I’m on location and it does a great job. The ability to view my camera feed is also a big plus when I’m doing studio work, no need for a bulky secondary monitor..WildstylesVersion: 2.6.0

ConvenienceJust start using the app and I’m telling you it has been really cool to be able to see my cameras current view from my phone. Haven’t had any lags and I’m able to easily send and edit these videos and photos… I’m sold. Absolutely love this feature..BigloogVersion: 2.1.0

Easy gps tagging and IMU video post processingI like my personal pictures geo tagged with gps to help organize them. If the app is paired with the camera and running the camera gps tags the photo pretty much as soon as it boots from being off. Remote shooting from the phone is slow..Turboboost17Version: 2.6.0

I need use smartphone volume button to shoot…It’s great let me to see the live view and let me adjust all settings on my phone but sometimes I can touch my screen when I need to touch the shoot button…can you give us a function let as set the volume button to shoot ? Thank you.軍翰Version: 2.6.0

Photo quality sent to phone is so badSays 2MB photo, but they are actually around 300KB. I don’t mind getting 2MB photos with better quality. Otherwise the transfer to photo feature is useless, I might as well take photo with my phone….RaymondzzdVersion: 2.1.2

Works well and nice features!Just got an A7RV and it works wonderfully, did not have any connection or setup issues and all features worked as intended. Nothing amazing but nice set of features and deserves more than a 2.5 star.Bumpy JrVersion: 2.5.0

Positive experienceApp is not as bad as written in reviews. For me, it works fine with a7IV and a7rV. Had some issues in the past, but now works ok, although it is not the simpliest app I’ve seen. Used mainly to transfer photo to my phone. Works great and very simple with the transfer arrow on the cameras..Burn25!Version: 2.4.0

Tap To Focus!!! On FX3 and FX30Whoa, I was not expecting Sony to incorporate ‘tap to focus’ in remote control functionalities. My only wish was that you could control two cameras at the same time! Please make this happen Sony. However, if this option exists, please provide clear instructions..CheeseLouiseVersion: 2.2.1

Not so badSony. With all of the amazing hardware you have shouldn’t you be putting out the BEST software to match and support? This app, to me, is better that the previous but it does seem clumsy and not well put together. I installed then uninstalled and reinstalled and it worked just fine… the trick being I had to reinstall or it didn’t register within my device to give me the chance to allow access to my photos. Once you’ve downloaded it your previous Sony app will not work so be prepared to do this before you need it..HairgodVersion: 2.0.3

Ver 2.1.1 - now it is workingSo far I haven’t experienced any major issues, like getting disconnected during a session, and connecting with the camera (A7RV) is painless with this version. There are other issues that prevent me from giving it 5 stars, but at least it is serviceable. However I’m only using it as a remote control and didn’t touch any of the cloud features..Barnaby416Version: 2.1.2

Marks for uploaded photosIt works well on my Sony a7 m4. It could be more helpful if adding marks for uploaded photos like Olympus app.Therefore, users can easily distinguish uploaded photos and unloaded photos.Thanks..Miraclemm65Version: 2.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.3.0

Sony | Creators' App Negative Reviews

Sony….. fix your apps please!Im tired of sony having so many different camera control apps. Recently bought a zv-e1 and learned that to do smartphone control it only works with this latest app. Why do they feel a need to release a completely new app every year. As well as keeping the old ones in circulation…. Its insanely confusing. Also cannot get the app to recognize the camera. Its shows up to start the connectiong process but it never shows up on the accessory list? Why are there so many steps in the first place?! The camera should just connect from that first selectiong but they make you go through a five step process. Just simplify thing please this app system is a NIGHTMARE. There at least six different ways to connect just in the camera menu! Why are there six? just stick to one and make it reliable! I don't six different methods to connect that are all programmed badly. I would like just one reliable one. And ONE phone app. Just stick with making one app and make it good, update it. Please stop constantly rebranding your camera control apps and make ONE! Anyways i was not able to connect this to a zv-e1 and eventually deleted it.Nelson0394230948098Version: 2.2.1

Unacceptable Privacy OverreachThe Sony Creators' App is a major step backward in usability and privacy. While its core function—transferring photos and videos from Sony cameras to a smartphone—should be straightforward, Sony has made it unnecessarily invasive by forcing users to grant full access to their entire photo library instead of allowing Limited Access (as per iOS privacy standards). Most modern apps allow users to select specific photos for import. But Sony demands full access to all photos and videos on your device, even if you only want to transfer one file. This is an unacceptable privacy overreach in 2024. There is no valid technical reason for this requirement—it's simply poor design or disregard for user privacy. Sony makes some of the best cameras on the market, but their software ecosystem continues to be a weak link. This app needs a redesign that respects user privacy, allows Limited Access mode, and provides a more reliable transfer experience. Until then, hard pass..Alex kahnVersion: 2.8.0

Demands full photo library access even to import photos[I struggled to give Bluetooth access, but that is because I needed to allow apps to request it, within Settings > Screen Time > Content and Privacy. After changing that, the app could request Bluetooth access.] - The app technically worked for me to import a few photos over WiFi, but it is functionally unusable. As many other reviews have said, this app continually demands full photo library access. Why?? Apps don’t need that full access to save photos to my library, yet this one refuses to import any photos unless it has FULL access to my personal library of 20k+ photos. Are they trying to vacuum up my personal and private data, or is it just lazy app development? I granted access to import a few photos, then revoked it. Hopefully they didn’t steal much of my data in that window. - Weird and terrible, especially when I’ve just spent a bunch of money on an otherwise truly amazing camera..Thundernixon1Version: 2.7.0

Barely worksIt has been a huge pain to get this to work. I finally got it to work with my iPad but still cannot get it to work with my iPhone. Sometimes it does sometimes it doesn’t and the whole interface is very antiquated. I also use the RED CONTROL app, on both my iPad and iPhone which is amazing and quick the interface is excellent. Disappointed on this Sony app I would expect much more especially seeing what RED has done. I will give it two stars which is generous, because it does work sometimes but the frustration is not worth it on a real job maybe to play around with filming or photographing your pets..Supercross 26953Version: 2.1.2

Outdated and low quality appThe app is constantly crashing and giving me a “not enough memory” error when there is PLENTY of memory (I even went ahead and deleted half my pictures). The transfer times (when it does decide to work) is painfully long. This app needs some major updates. I am not able to transfer directly using a usb cord because I have a MacBook Air and the app is the only way I can transfer my files so the fact that it hasn’t been working for me is really frustrating and disappointing given the price point of the camera..EVL0101Version: 2.3.1

Buggy Performance on 15 Pro + A7R VThis app worked flawlessly for the first week or so. The connecting process was slower than I wanted but it worked. Now every time I join my camera’s access point and successfully connect, the system auto disconnects immediately after. It’s absurd. It pops up some ridiculously long error message and asks if I want to report it, but nothing has improved. I can usually connect fine right after this has occurred but this shouldn’t happen at all. Leica and Fuji have figured this out already. I need Sony to get better at the software..RomanMFVersion: 2.3.0

Don’t even waste your timeI have an A7IV with up to date software. iPhone is also up to date. I can’t connect to import images nor can I connect to remotely make photographs. I’ve tried weekly for months. I get hopes up thinking it will connect and it never does. Then I get a big message on my screen asking for permission to submit the error report, which I do submit. This app is garbage. For as much money Sony has for R&D, I would think a mobile app would be half decent. It’s not even 1/4 decent. As a former Canon user, I regret switching. If you’re debating between Canon and Sony and a useable mobile app is important to you, I highly recommend Canon..Snake2107Version: 2.3.0

Awful popups, and why do you need my location to connect via Bluetooth?As others have noted, the popups in this app are horrific. They’re among the worst I’ve seen in an app. But the biggest issue I have, as someone who’d like to remotely control just the shutter on my camera via Bluetooth, is that the app requires location access to “find nearby cameras.” My camera, the a7 IV, doesn’t know where it is since it doesn’t have GPS, so I’m not sure why this app would need my location. It’s offensive to even ask when all it actually needs is a Bluetooth connection. Please, Sony, just let me use Bluetooth to connect to my camera..JoshuatbrownVersion: 2.1.2

Sony is associated with this??I really do not understand… at first I was happy with it… but now it logged me out, asking me to sign in again to update my camera. Fine. I tried once, never received the email… I tried again, received the email 15 minutes later…. I tried AGAIN, told me it can’t connect to the server. I tried AGAIN and kept telling me that it can’t connect to the server. I tried the website on my computer and signed in perfectly fine. What is wrong with this app?! No clue. I tried contacting Sony but they can’t help with the Creator’s App. So really, what do I do now? I can’t connect to this stupid app for 0 reasons….SphaleritynVersion: 2.6.0

Connection issue.I cannot get the app to connect to my camera with a USB. Connects via Bluetooth/wifi no problem but I want the fast , reliable cable option. Even after trying multiple times to reinstall the app, power my phone down and also camera too. All settings are correct on the camera and phone too. In the app it asks to allow files and folders in privacy/security but the app will not show up. I’m unable to proceed to the what I think is the final step in connecting. Big let down…. Creators app have any help with this?.JPSmittsVersion: 2.4.1

New cameraMy new sony a1 ii asked me to connect to creators app. So i sat the camera down, jumped through the hoops to get the app and login, jump through other hoops, pick up the camera and it is talking about something entirely different. Creators app wants me to match numbers to pair which is great but says nothing about how to get back to that page on the camera. I went to the network page but nothing seems intuitive as far as pairing. This part of the experience with Sony mostly seems bad as i’ve had other images also. I’m a computer engineer. Sony please don’t suggest using the app until it is ready!.Larrys ChenVersion: 2.8.0

New Canada promote me to install this defective appIncredible how you purchase a top-of-the-line out of the box brand new camera from Sony, they prompt you to install this application and it won’t even let me create a new account and just gives continue errors every time I try and login. And I’m not even sure why I’m installing it. I just wanted to make sure I could update the firmware on this unboxed camera. It’s clear as soon as you start the app that it’s just trying to upsell you on lots of cloud storage and other services and here I am just wanting to use my brand new camera. Terrible Sony. 👎🏽👎🏽.BirderScottVersion: 2.2.1

Can’t get it to workWon’t connect via usb to iPhone 13 Pro Max. Says go to settings and allow access to files and folders, but it doesn’t show up there. It says restart the phone if it doesn’t show up, so I did and nothing. Wireless transfer initiates, but is either stuck or the progress, as indicated by the file transfer progress bar, is extremely slow. All I want to do is transfer files from the camera to the phone, not enter into yet another problem solving quagmire. This is not working for me, it’s working against me by eating up my time. Fail..Mackle KangVersion: 2.3.0

Worse privacy permissions than Sony’s older Imaging Edge app???The privacy permissions of this app have been the biggest disappointment in getting a new camera. This app shouldn’t require full photo library access to transfer photos from the camera. Sony’s older Imaging Edge app was able to work just fine with limited access, why can’t this one. At least this app allows you to operate it without creating an account/login in online; that’s the only reason it gets 2 stars instead of 1..DoBetterSonyVersion: 2.7.0

Great products; terrible appsSony continues to innovate and develop their cameras. I love them. But this app is unusable for me. It is hard just to activate it. It sends a pin to my email which is expired by the time I try to log in. When you finally get that worked out, there are consistent prompts, approvals, consent requests…. I just want to use my phone or tablet as a monitor and be able to adjust settings. Take a lesson from DJI Osmo apps that just work. Sony should remove this app and reintroduce it when they have a good product..Boy JayVersion: 2.7.0

Cannot login to my Creators accountI updated my camera to the latest 2.0 release. Installed this app and I cannot login to my creators app account through this app. Keep getting an error message that says a connection to the server could not be established. I can log on to my account directly through my Safari and Edge mobile browsers but not through the app. I tried logging on when connected to my WiFi and just cellular. I powered off/on my iPhone 14 Pro. Still not working..RoarinRowVersion: 2.0.0

Heartbreaking.. Improvement NeededI recently purchased a Sony camera to start my “content creator” journey. I have TONS of space on my camera (SD card) and the device I’m importing it to have a large amount of space. However, I can not import a 15GB video from my camera when I have way more than 15GB on my device. It takes forever to load and then gets almost to the end and says “Not Enough Memory Space”. Creating content is how I make my money and this is such a huge set back for me especially being a college student.. which isn’t cheap.NiiyyhaaVersion: 1.0.2

Harder to log into than my bankI just want to copy files from my camera to my phone. Both are physically in the room. Why do I have to log into a Sony account in order to do that? Every time I open the app I am logged out again, and it fails to log in, forces me to change my password, tries to get me to create a passcode, and has to send me verification codes to my email address. This much security is not necessary fir this app. No security is necessary for this app at all!.Mt_shastaVersion: 2.3.1

Can’t even sign inI’ll start with “I’m not a tech idiot.” I have a ton of apps including other photo apps. This is simply one of the worst and most frustrating apps I’ve ever encountered. I’ve tried for over a week to just get signed IN to the app and have to walk away in frustration. I put in my email get a message to reset the password, so I do. Then I get a message I have to start the registration process completely over again. I’ll be researching other options to connect to my camera. This is an awful experience..CdplamVersion: 2.2.0

USB Connectivity doesn’t workWhen trying to connect with USB it prompts you to change the permissions for the ‘files and folders’ app on your iPhone. But when you go to settings/ privacy and preferences / files and folders like the app suggests there is no option to give the app permission. If you go to the apps settings page there is nowhere to request permission to access the files and folders. Please fix this bug and the app could be awesome!.PrisonbirkinVersion: 2.3.2

Good looking but really annoyingI don’t understand why this app keeps asking access to all photos? It seems clear it is trying to steal information. Otherwise many users only want to share locations when taking photos or control the camera. Not everyone wants to read photos directly back to phone. Please change the settings. Unless you want to force customers to share photos with you..还行有进步Version: 2.1.2

DisappointingThe Sony A1 is one of the most advanced cameras on the market. Yet, a simple camera to mobile phone connection via Bluetooth seems not possible, only via WiFi? Nikon z8 can just do that while on the road, constant Bluetooth connection so that pictures taken with the camera automatically transfer to the mobile phone. The Sony A1 maybe able to do that but this app is basically worthless to support this feature..SVMmodVersion: 2.5.0

What a hot garbage!I tried to control my A7iv using this app, so far no luck at all. the app says camera is connected but i cant do anything on it, it stuck on checking the camera status but then always failed shortly after. i have restarted the camera, reinstalled the app but still it doesnt do anything. i love sony products, i have been using sony camera since the NEX era, ive got the nex5n, nex7 then now the a7iii, iv and A7siii so you can say that i am a sony fanboy but oh boy this app is such a hot garbage!.Denny ordinaryVersion: 2.3.1

Serious bug, unable to access photosThis is likely an oversight. There is no allow photos access in settings. When I do remote images, no copies of images are saved to photos app since there’s no photo access. The images are still in card so it’s not critical but concerning that this important feature is not tested thoroughly and I expect that to be fixed in next update soon. The app seems to be more performant but too soon to say much..JnetroxVersion: 2.0.3

The idea of which is not in more than one applicationThe idea is to highlight photos by running your finger over them without tearing it off, not all the photos but only those that are needed, how do you like it? There is no such thing in more than one application in the world, I believe in your abilities and capabilities, it is clear that everyone is already satisfied that the application is available at all, but I do not understand why such a simple function cannot be implemented in the application?.DenixxxVersion: 2.8.0

Location linkage doesn’t workMarketing material suggests that location data is transmitted from the app to the camera automatically even when the phone is locked; however the reality is that the bluetooth link between phone and camera can only be established when the phone is out and unlocked, and only persists until the camera is switched off. In practice you need to fiddle with the phone before almost every picture in order to have GPS location tags..Epv2Version: 2.0.4

Timestamps of imported photos are wrongWhen you import photos from the camera, and save them into iPhone’s photo library, the timestamps would become the time when the import happens, rather than when the photos were taken. However, when the photos are copied to the computer via a card reader, the timestamps are correct. This is really annoying and should be fixed. I am using A7CR (firmware 1.0.1) and Creator’s App version 2.2.0..QuentinchenVersion: 2.2.0

Seriously?I don’t leave reviews and this app has set me off enough times that I’m going to now. This is a bad excuse for an app. It has never worked for me. I cannot remote control, view, or even transfer photos. I can hardly pair my camera without the app crashing. For a $5k piece of equipment, this kind of app pairing is really sad. It would be one thing if you still allowed us to use the old Imaging Edge app, but nope as soon as I updated firmware this deprecated the functionality of that app. Please fix this. All of it..Guti 09Version: 2.3.1

Can’t connectI can’t connect to my Sony A7III..MaharshmellowVersion: 2.0.0

It’s bad, usually.Spelling and grammar mistakes in the prompts. It BARELY connects to the camera without reboots and re-pairing. When it works it’s good, if you can get it to work. It’s a nightmare to use. I’d avoid it..Ze3barVersion: 2.0.5

At least they triedStop trying to push this creators cloud thing and focus on making an app that works.SylmosVersion: 2.1.0

The new vers 2.5.0 cannot connect to iPhoneSince the update the new version cannot connect with the iPhone. I succeeded to connect to an iPhone having the previous app version (to test) The wired connection is not working either Poor app from Sony, cannot download content.Mika112299Version: 2.5.0

Firmware upgrade broke my BluetoothEver since the A7siii v3.02 firmware upgrade, I’ve only been able to use Creators’ App while tethered thru USB, which makes the app effectively useless..DonjurandVersion: 2.5.0

Urgent: Sony Alpha 6700 App Connectivity Fails—Needs Immediate Fix!My new Sony Alpha 6700 won't connect to the Sony Creators App or Imaging Edge Mobile. Countless users are facing the same issue, making it impossible to transfer images to smartphones. My older Alpha 6000 worked fine, but this new camera is completely unsupported by both apps. Sony, please address this problem immediately—your customers deserve better!.DevsiaVersion: 2.5.0

Most useless app everThis is, without doubt, the worst app I have ever tried to use. Have tried multiple times to connect my a6700 with ZERO luck. Sony support is useless (takes forever, automated system is hopeless), and I have found little online or on YouTube to help. Have tried connecting via Bluetooth and WiFi, have restarted phone, have checked firmware. About 4 months age, I did have some limited success, but this time, No luck. There is a reason I prefer that other camera company(starts with a C)..IcemanPLLVersion: 2.4.1

Can’t sing in…Unfortunately can’t sing in for some reason idk why.Beyoo TVVersion: 2.3.2

Bluetooth transferYes, the number of times I’ve tried to use their own product with their own camera. It’s mind-boggling how bad this actually is, wait till you get home and use a wire. Come on Sony, you should be doing a lot better. Like another customer said, there is even spelling mistakes and some very well paid people signed off on this. We need more care please. A6700 Kim Park, Canada.Camerabuff1959Version: 2.3.2

Bad, poor interface, archaicI would gladly give up my new Sony A7iv to never use this app again. A definitive zero in my ratings..Johnathan friggenhauserVersion: 2.3.1

How is this acceptable?How can camera manufacturers get away with such poor app development? Unbelievable user experience for such a high end brand..TMAB2003Version: 2.3.1

Almost unusableWants me to sign in to update my camera, when I do it says wrong password. If I update password it says wrong password. This goes on forever. Onion News was right about Sony..Jimo368Version: 2.2.1

Unstable applicationI was able to transfer some images from my A6700 but the app crashed multiple times in the process, throwing a different error every time. I’m happy to come back and update my review once these issues are addressed, but in this current state I have no confidence that the app will work when I need it to..OceanoftimeVersion: 2.2.1

Trash appFor a tech company I can’t understand how Sony constantly fails us with their trash remote shooting apps..Rykertitus911Version: 2.2.0

Absolute garbage app!Come on Sony! We spend thousands of dollars on your cameras and you can’t bother to develop a working mobile app that is not a flaky mess? I’ve literally spent hours dealing with this buggy app with intermittent and unstable connections and no rhyme or reason as to any factors that cause it to bug out..BriancomposerVersion: 2.2.0

Doesn’t workI tried connecting this to my A6700 and have issues with it, when asking to select camera the screen is blank. Overall a outdated app and the support doesn’t give helpful information.Dimondv968Version: 2.2.0

InstableDifficile à connecter avec mon appareil photo, Déconnecte fréquemment sans raison, très frustrant à utiliser..CkoiçaVersion: 2.2.0

Need level on phone displayWhy can’t I turn on the digital level? And when I format my cards please rewrite the volume names! I hate having 2 untitled disks and having to rename them each time When I take a bracketed shot and want to delete it. Give me an option to delete the whole bracket. So I don’t have to go through and delete every photo..JDMCowboyVersion: 2.1.2

Terrible AppTerrible app. Connects then disconects, then can no longer connect. Very frustrating. Start to transfer images, then it disconnects and need to start over. For a large company that has some good electronics their software is really sub-par. Come on SONY you can do better than this..M00nshadowVersion: 2.1.1

UnfortunateBad app….can’t connect my FX30. It’s asking all kind of weird things but in the end, the camera can’t connect. Nightmare…still using monitor+ app. They should learn.Geani66Version: 2.1.0

Allow better quality downloads!!Why am I only able to download the lowest quality jpgs? I don’t need the huge RAW files on my iPhone but I would like to be able the download the high quality jpgs!.TonheeVersion: 2.1.0

Not workingNot working.UchcgxyxVersion: 2.0.4

Cannot Connect to CameraCannot connect my iPhone 14 Pro with Sony A7iv. App, OS, and camera all updated to newest firmware..XandersituVersion: 2.0.4

OK with FX30 / can be hard to connectBut missing anamorphic support in preview like in the 2.0 firmware..McordeyVersion: 2.0.4

Can’t connect to a7r5 yetSo sick.DPsogoodVersion: 2.0.3

UselessUnusable! Waste of time..Carlo_montrealVersion: 2.0.3

What have you done!How hard can it be to develop a simple connection between a camera and a phone? If you are unable to build an app that works just don’t bother. It’s a waste of your customers time..Snotty noseVersion: 2.0.3

Sony at its worstSo you’re top 10 tech company in the world and you can’t even make an app that will connect (even at least once) to your own brand’s cameras… Lazy, disrespectful, shameful..FL9597Version: 2.0.3

Dont waste your timeThis app is worthless. If your are lucky ti connect your camera it won’t last more than 5 min. After that you need to redo the whole process. So it doesn’t seem to know how to make an app for their camera. This one is not better than the IEM app that was a crap..Pcote135Version: 2.0.1

Really Sony?This app is not even usable. It takes an hour to trouble shoot the connection. Then when you actually connect, you run into hundreds of other problems. Why even have an app in the first place if no one can use it?.Mark SlivertonVersion: 2.0.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 3.3.0