Sony | Music Center Customer Service

Sony | Music Center Positive Reviews

Great app, great speakers, wish they made a subI run 4 SRS x99 speakers, 1 SRS x88 and a couple SRS HG1s with this app. I can play music on them all at the same time. I prefer to stream over WiFi to the speakers for the full wireless room experience. I can not only control the volume and EQ of each speaker individually, but I can also play a different song on each speaker at the same time or group speakers together. Right now I am listening to the same song through the entire house. If you want a wireless multi room experience, this is it. You can play high resolution files on it and it will tell you if the file high resolution..Matt Damon ReviewsVersion: 6.0.0

Tedious daily & initial setup (TIPS 👇…1st time setup for not clear at all. After many(!) tries following unclear app prompts, I ultimately updated software of each speaker w/in the app and, only then, could I party group them together. One speaker was brand new, slightly surprised I had to already update it simply for being able to use the app ‘features’. I agree w/ other daily users that there is a lot of opportunity to make this app amazing, simply by allowing user settings to be SAVED and NOT having to redo them every, single, time. For ex, I specifically bought another Sony portable speaker so that I didn’t have to carry the one from room-to-room as I get ready in the morning. The app works so that I can “Party Group” the speakers for that purpose BUT I have to re-group them EVERY SINGLE time / day - why can’t I do this once and save it? It seems the developers thought there are a bunch of people that own a compatible speaker, all just happen to be friends, hang out together w/ said speakers & want to party group different ones together each time 🙄 Lastly, at times, one of the speakers will intermittently go in-and-out when I walk into the room where it is located, even though my device (phone) nor the speakers have moved, just me. That never happened when only using one speaker so must be related to the app / party grouping functionality..FLColtVersion: 7.5.0

Very good but could be better….I love my Sony SRS-XG500 portable music player. The unit build quality is solid. And the sound quality is very good. Excellent battery life as well. It is one of the few portable music players that has a USB input port which was something I highly desired. I can insert a flash drive with hundreds if not thousands of songs. No need for a cord or fear that I am out of internet reach to stream music. I have a very large digital music collection from well over a thousand CDs that I ripped onto my computer. I love making custom USB drives and using them in my later model vehicles and now my Sony player. The one complaint I have is that the Music Center software will not allow you to SORT the songs by Songs or by Album which is very annoying. Almost all music software in later model vehicles will allow you to do this. Another issue is that in random play mode it seems to “favor” some songs over others with the result being that some songs are played MUCH more frequently than others. I keep waiting for a software update that solves these issues..The ZManzVersion: 7.4.0

Does the jobThis app does everything that it should. My problems are with the layout and how clunky the operation is. For example, I run an STR-DN1080 and often run zone 2 speakers. I hate how hard it is to get to control the volume for that zone. I have to open my phone, open the app, select the zone then adjust the volume. The zone 2 options should be right up front with everything else. Also don’t like that there isn’t an EQ for zone 2, but this probably has more to do with the stereo. It’s also odd how the settings are at the bottom of the page when this is an item selected more than the source. In the end this app holds the monopoly on Sony connectivity, does everything it needs to do but is clunky to use. It’s creation is certainly only to serve the app market but didn’t have much thought out into it. This app is definitely not a selling point of their products..Coe_driverVersion: 7.0.0

It works but could be much betterThis app works. It allows full access to your avr receiver. However, as a day to day tool it is very poorly designed. To access simple things like changing volume requires multiple clicks. Waiting a moment for the screen to catch up between clicks. Not something you want to do while having dinner with the family. Switching on and off zones is tedious as well. The areas you touch are tiny. So tiny that the majority of the screen is taken up with giant useless icons. Surely a simple use once or twice in a real life situation would have shown the app builders how to build the UI. Would love to see an update to allow volumes for multiple zones on the same page, larger touch areas, etc..EndlessbenderVersion: 7.5.0

Nothing but awesome!So easy, love having this app with the special effects! My only gripe is, I would love to have a five band EQ, that I could address myself, for certain settings, or less base would be better because of frequency, travel. Other than that, absolutely love the speaker and love this app! Bought the speaker five years ago, at a hock shop, got a great deal, and has been working flawlessly, being left outside, in central Florida weather, cause I figured, for 30 bucks, if it goes in a season, it's good. Five years later! This thing sounds exactly like the day I bought it!.SICKMANROCKSVersion: 7.5.0

Getting betterI have an STR-DN106 A/V receiver that I bought a number of years ago and didn't even know there was an app I could use until a little over a year ago. At first the app was useless, would consistently drop connection when it would connect which was only about 1/4 of the time. I started using it recently again and it has been a lot better. The receiver controls sound in multiple rooms and sits in a cabinet so it’s nice to have such easy access to the controls. I would have been much more frustrated if the app was required for the options. It’s come a long way but there’s still room for improvement. This app has the potential to be a great value added to Sony products but only if they’re able to improve its quality..ManimalthefarmerVersion: 5.12.0

Works for me, but…I use the new ES AVR for 5.1 and a Zone 2 pair in my Kitchen. The app is primarily for Zone 2, as the remote IR codes really don’t work well, a problem I never had with Denon or Yamaha receivers. But the STRAZ3000ES is a fabulous unit, so I am content to use network connectivity for Z2. I can select inputs, radio presets, and volume/muting after choosing the zone first. My only issue is that opening the app automatically powers the main zone on, and that the zone power buttons are in an unobvious location. If you only want Z2 to operate, it is very clunky to turn off the main zone and return to Z2 control without unintentionally restarting the main zone. Fixable but annoying..Lazy LewVersion: 7.1.1

The result?!?!!!!!This app helps u better understand the software and the full extent of ur Sony speaker /‘s , to connecting to other speakers to going live sound the extra base Sony speaker is what I connect and use, the app is sleek, and appealing but overall very easy to use by controller for your speaker at the tap off the screen and could also be for others it’s all up to u and how far u want the next generation off sound to be suited to ur needs to studio set ups to a coffee table sitting curb side this app helps u connect to ur speaker in the most efficient way possible..James ramirez-apuzzoVersion: 6.5.0

Literally out hereRecently purchased XB21. Amazing speaker, especially in live mode. I don’t know how it manages to throw sound behind you but it does. As for the app, I feel like it was halfway developed or isn’t syncd up to the latest demands of the newest phone OS updates. The steps are clear and concise for setting up but won’t let you continue on to the next step until the current process is done..which is weird because you can’t even finish step 2. After trying a few setups it finally budged and paired with the phone..SithlordsoupOfYoutubeVersion: 5.8.0

Sony blue tooth headphonesI’m just saying that I am very impressed with the quality of the product that I have this is the second pair of Sony headphones that I’ve purchased and they are the most comfortable and reliable and they have great quality of sound and they are also built well and they have a very nice sound that I have been enjoying them for a few years and I have recommended Sony headphones for your listening pleasure and they have been very affordable for every day use..Killer toeVersion: 7.4.0

Sony music centerGreat app!! have been using it about two years. it is a fabulous assisstant. still needs to grow especially when it comes to app user experience, like not searching eveytime the device to connect,which is sometimes time consuming , specifically when u are in the app and it is connected to ur devices but by turning any pages ,u find it searching again! other than that, it is my music app for wonderfulllll SONY world.❤️.Amir BaroqVersion: 7.3.0

It’s the best all in one speaker in the marketIn this 2024, it will provide all the needs for us music lovers who like to listen to faithful music, since it has CD, MP3, FM/AM, Bluetooth, aux, karaoke, microphone, guitar's, and aux. It's everything anyone could ask for in a good speaker, LEDs, music, party lights, and the best thing is that I can connect it with my app on my iPhone and control everything within reach of my phone. one of the best in Sony party speaker. I love him.Tequila pasionVersion: 7.3.0

Just an ideaI’m one of those people who love BASS. As do I often use the isolator as a tool to boost the bass, I just wish there was a way to keep the quality on the lower levels. The higher levels are mostly voice, the lower levels are mostly bass. I love this feature. I just wish I could scale the bass up high while keeping the audio quality high. When you put it on the low, bass focused, isolator setting it starts to sound muffled. It would just be cool if the audio quality was still there.Definitely a real person tooVersion: 7.5.0

Much easier on mobile that the HTML GUI, lacks some advanced setup featuresI would like the App to have an advanced section for the Sony AZ5000ES. It nice to make changes without taking over the TV and Music, which the handheld remote requires. The App allows changes without that limitation. However, the advanced features need to be done either via the HTML GUI (and my router keeps reassigning the IP) or the remote. I wish the App was the one stop full control. But, for day to day use, it is great for controlling the receiver..Mac n iOS UserVersion: 7.1.1

This app will force you to cussI often wonder if the people who create apps actually even use them, because if they did, they would have made changes already. The EQ sliders are an utter joke — and that's when you finally find them buried in the menus. You can tap to switch from Bluetooth to audio in, USB in, and optical in — but you can't tap to go back to Bluetooth. You have to get up and walk to the device, and tap the Bluetooth button to enable Bluetooth again. I wish they'd update the user interface..BasketballogyVersion: 7.3.0

It works!This app does work pretty well. The EQ is rather limited, as is audio options, but it does sound pretty good with it. That’s why I bought a Sony, they usually do pretty good in the audio department (usually). However, the truth there are other brands out there that have many, many more options on their app with similar quality audio experience (that’s why I didn’t give a full five star rating). This speaker and app are my daily drivers and have not let me down for the past four years..Isaac9zVersion: 7.4.1

Got what I wanted- Bluetooth stereoI rarely write reviews and this one is limited. I thought it would be great to buy a second one of these speakers because it claimed to be able to operate as a true stereo. The best song to test that out with is Pinball Wizard by The Who. It works great and I am very pleased. The set up was easy and automated, and when I turned the speakers back on, they were still setup in stereo mode..RWK-1959Version: 7.4.1

I can help with the privacy issue.I had the same problem at first with not being able to check mark the privacy button. But since I have had allot of Sony products and software, I knew that they expect you to read the entire privacy policy in total. Even after I read it in total, I still had to give it several more tries before it worked. They must have a timer on it. I hope this helps everyone to get the app up and running. Thanks.SnowMyst630Version: 5.8.0

Zone 2Each time I switch to zone 2, the app crashes. It’s made the speakers I have in that zone worthless. I purchased the Sony receiver specifically to enable an easy user experience with the historically high quality that Sony brings. I’m very disappointed by the app. It’s causing me to rethink whether I want to own this brand going forward. The issue has been reported; please fix this ASAP!.Ryan33185Version: 5.11.0

Bare MininumInterface: The interface looks like it hasn’t been updated since 2015… It would be nice if they made a universal iOS/iPad version too. HomeKit: The app adds HomeKit support for the HT7000 soundbar. It would be nice if it added support for turning the soundbar on and off, and changing sources from within HomeKit (mostly for automations). AirPlay: The app adds AirPlay support for the soundbar, but it is finicky. Sometimes it’ll start playing with no sound. To troubleshoot this, I’d have to turn off the soundbar, turn back on, then try again..NikoGkVersion: 6.4.0

Works niceUsing app with an srs-xb30. It's works great. Lights and strobe can be easily adjusted. Also like that the equalizer can be adjusted with the app because the speaker had the bass just a bit too high, but adjusting with the app made the sound even better. Would give a 5 star review but I don't like having to pair everytime I'm trying to use the speaker. It would be nice if they put a battery display on the app so I don't have to push the button on the speaker to check the remaining battery charge..A_p007Version: 5.6.0

Bad Bad AppThis is one of the worst apps that I have ever run across. 1. Doesn’t hold Bluetooth connection even when the speaker is playing. 2. Adding a second device is a nightmare. When trying to add a second speaker the second speaker doesn’t always work. Also if you don’t disconnect the second speaker from you phone Bluetooth settings it will fail. When trying to convert to stereo, don’t bother. It will frustrate you..Racquetball11Version: 5.14.0

Awesome app!Many people that have left a comment on this app end up giving it 2 stars or 1, they always complain of how it stops music videos or just the music and unpairs the speakers. This app has always worked well for me and to my SRS-XB41. Everything works as it should. The other people should just go and get an Ihome, it works splendidly. Ihome has the same app... only for Ihome speakers. Both are goo apps and speakers company..Someone thats someoneVersion: 5.13.1

Sony XB30The app works fine if only there was a volume booster or quality enhancer for music it would be way better. The current sound is loud but more boxy then clear. Possible fixes could make this the top speaker/app!.Dawny841Version: 5.5.0

My new wirelessI just got Soney wireless blue tooth speaker And it is just amazing and I am enjoying it so much It looks good and feels good.Paapa roomVersion: 7.4.0

GayLet me connect to other headphones fgsuots lol.From kaitlynnnnnnnnnnnnnnnnnnVersion: 7.5.0

M.BEAUCERON.SVP établir un index de préparation à mettre en fonction le serveur et le module . De service merci d’avance Bob M.BEAUCERON..M.BEAUCERONVersion: 7.5.0

It’s ok…It works, but it could definitely be more user friendly. Accessing sound options, then speaker levels, then going back to basic volume control is a task..MikeMazz15Version: 6.3.0

Réglages d’EqualiserIl manque un réglage d’equaliser personnalisé.KazarumbaVersion: 7.6.0

QualityGood.Vicky weaver bhattiVersion: 7.5.0

Great SpeakerThe Sony Speaker is very good and with amazing voice..LionmattelVersion: 7.5.0

Thank you Sony!Easy to use, convenient👍.IAMTHECHOSENONE LXXXVlllVersion: 7.5.0

Could be betterWould love to see more sound enhancement features. Even a more dynamic equalizer would be nice..Emmett'sdadVersion: 7.5.0

Works okWorks good but will only turn on my speaker sometimes. That’s my only complaint. Sometimes I can turn it on from my chair. But other times I have to get up an manually turn the power on. If there is something I’m missing let me know please. Than you. All and all good app. Works with my Sony vh71 Bluetooth big speaker.Joezzs 2 centsVersion: 7.5.0

Sony niceCan be pair wit bluetooth sony system.Da chataVersion: 7.4.1

NotePeux être mieux comme pire comme application de musique pour speaker.Dopeboy420qcVersion: 7.4.1

Works likeDidn't use a speaker but sounds like they actually are using my headphones capabilities(Airpods Pro Max) I like the look of the app, they don't overdue it and it looks big sp it's easy on the eyes..ColouhmzVersion: 7.4.1

THE Best. Yep.I have been through probably six different flac and DSD file delivery apps. Mostly using my dac/amp, and on occasion the iPad or iPhone alone. The Sony application is far superior in every way. It serves DSD and FLAC files bitperfectly. But what is most impressive is file & metadata handling. I don’t have to struggle at all to obtain album covers in the way that I did with so many other of the common apps that all of you are familiar with. This Sony app just loads my files from the iTunes and everything is laid out as albums with the correct album covers. I will be replacing the three or four other music playing apps that I have, with Sony alone. It will now handle all of my files. It’s THAT good..PmarianaVersion: 7.4.1

Sony is the BestSony Music is Best App.Gopi Singh KhaihraVersion: 7.4.1

AwesomeI love the sound for the small speaker!!!.TabagsVersion: 7.4.1

Awesome musicHave been using it for sometime . Extremely well made and user friendly.Jnd66Version: 7.4.1

Love the speakerSRS- XV500 love it guitar mic music lights mixing what more could you ask for in a speaker.Redron357Version: 7.4.1

Music😊.Fat sherrieVersion: 7.4.1

AwesomeHighly recommended.Ebrion123Version: 7.4.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.6.0

Sony | Music Center Negative Reviews

Just annoying...I just bought the srs xb31 for $150, I love the speaker but you must have the app running and Bluetoothed in order to use any extra features.... ok that’s ok if it actually would work 1/4 if the time. It’s always losing its sync and goes to default. There’s a party mode where you can bang on the speaker to play drums and stuff and I love it! Gives you something to tap while listening to music but half 75% of the time the app doesn’t recognize the device even when I’m still playing music, so I have to close the app, turn bt off and on, reconnect because it doesn’t try to automatically, then go into the app crossing my fingers, and half the time it shows 3 extra speakers saying “need to be setup” but still doesn’t connect to mine.... so repeat. Finally have it working and your settings ready to go!? Well have fun when you lock your phone and go back into the app because it’s unsynced again... and just a helpful tip, don’t lock your phone while in the app, eventually you’ll have to restart your phone to even get it to work because it bugs out.... the quality of the speaker is what I expected with Sony but the app really ruins their reputation with me if I see “extra features in app”. Recommend the speaker if you just want good sound and bass, but don’t recommend it if you was wanting to use the extra features of the speaker and if that’s you deciding factor between $150 and another good speaker with as good quality for $60....ThehomiefromtheokcVersion: 5.11.2

Don’t like appThe only thing I can do is updating software in my speaker when I click update it doesn’t do nothing the last successful update was in 2022. I haven’t been able to update software since I keep trying they’re both on Wi-Fi please fix ASAP nothing personal boo what is this apps really junk 😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞I just tried to use the app to set my equalizer after updating the software in my speaker the equalizer does not seem to adjust and save the settings it will adjust and make sound but when closing out everything goes back to default instead of saving it in the speaker like the extra base slider up to 100% it’ll stay that way long as the apps open but the moment you close the app everything fails I will give this Apple one star rating for now hopefully in the future if Sony updates it makes a better it could possibly be a five star rating really love the speaker I do not like the app at all App needs 100% better updates and I don’t like the fact that you have to use the app just to set Dj affects her sounds I feel there should’ve been extra buttons on the speaker itself for that instead of happened to download the app and use it I do not like this app at all it’s not saving settings at all in the speaker itself i’m just going to go back to using the speaker in default and delete the app I had my base sounding good until I close the app out then it went back to default which was the speaker default setting that it came with automatically out of the box I’m just gonna use it like that and I’m gonna forget this app all together and delete it from my phone I don’t want to mess my speaker up.T man tomVersion: 6.7.1

Still garbage. Wouldn’t have bought speakers if I knewChecking in almost a year after first purchase. App is still garbage. Basic functions continue to fail. No idea what all these monthly updates are for, literally nothing has gotten better. App still crashes every other time I try to connect to a device. Forget party chain. If you ever get it working, which is rare, leave the app and don’t return, or it will crash. If this app represents Sony, they have fallen a long, long way. I would never have bought these speakers if I knew this app was required. Their failure to address major problems in over a year shows they just don’t care. UPDATE: Another year gone, and this app continues to get worse. I have no idea what updates they are making, but they obviously don’t read these reviews or bother to test their app in the least. I can almost never pair speakers correctly, and when they do pair, the volume on each gets reset after each song. Most of the time the app just fails to work properly so it doesn’t matter. I have 3 speakers, all of which are great individually, but this app is so, so, so terrible. Any 2+ star reviews are either from company employees or people who haven’t actually used this app. Update: 4 years later and nothing has changed. Still the worst app ever published..Macbaine1Version: 7.1.1

App is horribleYou would think Sony being big in the music industry, they could make an app that would actually function. I have only been able to do the Music Party mode twice. I have had two SRS-XB30 speakers for over almost 2yrs now. The speakers themselves are amazing and I was about to purchase the larger XB40, but if they can’t get the Party Mode feature fixed, I may not. When the Party Mode worked, it was really cool and everyone I showed it to said they had never seen anything like it unless you wanted Sonos style speakers, but those aren’t easily portable. I have done all their troubleshooting and I haven’t got the Party Mode to work for over a year. I was trying to show it off again when we had people over for a patio party, but after an hour of trying, I gave up. It keeps saying my speakers need to be setup. At one point, even tho I only have two speakers, it showed I needed to setup 8 different SRS-XB30 speakers the app found... the reason I am writing this review today is I tried again to setup Party Mode bc we have family over and after 30 min of deleting the app, downloading it again, forgetting the speakers on my Bluetooth list, adding them back following the instructions in the app, I got 7 new speakers that needed to be setup along with the actual connection of the two speakers at the bottom of the app that were “grayed out”, I wasn’t able to select them. Again, the speakers are the best I have come across as for portability, ease of use, great sound, extra bass button, led lights that flash and change color (kids love this feature), water resistant and solidly built. Get the speakers but don’t download the app..JHanke15Version: 5.8.0

AstonishedThis app is ridiculously broken, you'd think that with a company like Sony they'd be able to make a decent functioning app for their products that cost in the triple digits. I Honestly, I wouldn't be surprised if they had some college student design this app. How many updates has this app had? Yet how does it still not work? And why is the interface so poor? Sony, you are on the NYSE. You're one of tech's giants, yet somehow in 2019 you can't manage a simple app. I'd leave zero stars if I could. please fix the bugs and redo the entire interface. nobody that has a phone capable of installing apps needs to access their library or streaming platforms via the app--please remove this the entire aspect is pointless. if somebody is going to download your app, it's to customize the settings, not to play music on apps that they ALREADY have installed. This app doesn't have to do much. Just fix the issue where the settings you select won't stay permanent! They only work when the app is open or recently used. Like I said, there are issues present in this app that it's like they assigned this to an intern. Sorry to the intern that made this app, but I'd leave zero stars if I could. 5/5 stars for the product though..Jclary6Version: 5.11.0

Stop with the updates.Every week I have to open the music center app, click the headphones, go to device settings, and turn off soak to chat. It keeps turning itself on. Again and again and again. I will be watching something and speak or make any noise and the video or song pauses. If I stay silent it will start again. I turn it off and I can speak freely but sure enough a day to a week later out of nowhere it keeps turning on speak to chat. The whole process of turning off speak to chat takes about 30 seconds but it’s such a pain in the neck. Stop with the updates. Just sell headphones that work and leave them alone. Every week it’s another update, more settings back to default that I have to change, and the headphones don’t sound any better. There should be a mode to be left out of update cycles. It’s getting annoying when the product is years and years old and it won’t stop being updated. Use that time to work on something else. It makes me think they’re going in and sabotaging settings to make users want a new pair of headphones..GahfnevalVersion: 7.5.0

App is the perfect 20th century solution to a 21st century problemThe speakers are great. Sony knows sound, no doubt. But the app is absurdly complex and full of friction points. -why can’t I name a speaker group (maybe like: yard party)? Or an individual speaker (like Dan’s XG-300)? We were left with 4 identical speakers that we could not tell apart in the app. -If the speakers don’t belong to the grouping app owner and software updates are needed, the whole process grinds down until the speaker owner updates that speaker? C’mon, we are just grouping already functioning speakers for cryin’ out loud. -Party Connect process is just as clumsy. Spent an hour trying to calibrate (must control individual speaker sound on the speaker itself?) and add other Sony speakers brought to my house by friends. It seriously felt like working with 2001 software, complete with ungraceful actions that provided little or no accurate feedback as we worked through the app. Like software written by folks who never even tried it for themselves before inflicting it on us. The four of us (an engineer, a product designer and two quality process managers) wasted far too much time on what should have been simple, quick and frictionless. With Bluetooth 5, there is no excuse for all the clunkiness,Sony. Do better!.PenmanchipVersion: 7.1.1

The app and the speakers are definitely 2 different thingsA lot of these reviews are the same—speakers are great but the app is not. I agree. I have xb31 and xb32s—using party chain became a challenge because of the chain got broken, I had to disconnect all the speakers, forget them, then repair—even if the party chain worked with the same speakers. Once I got it fully working, I kept having to relevel the volumes on the speakers after a while—the leveling out didn’t work at all. Luckily I only had 4 to maintain during a party and not more or it could have caused the music to fail altogether. The speakers are phenomenal. The app is almost a dealbreaker because it makes them seem glitchy. These speakers have been marketed with this feature and it just doesn’t work well enough to be reliable. I hope that Sony fixes this soon—it’s enough to cause me to question the brand..EricaJanineVersion: 5.13.0

How to put XB21 into double/stereo modeoInstead of just repeating what everyone else wrote about the app (which is all true), let me tell you the steps to put XB21 (and similar?) speakers into double or stereo mode. #1) Do not follow their instructions. #2) Download this app but do not open. #3) Take the first speaker and turn it on. #4) Press and Hold Power Button. The Bluetooth icon will flash quickly. #5) Go to your General Settings, click Bluetooth (will show SRS-XB21 at the bottom), and wait until it has connected. The speaker will also give you a 2-tone beep. Note, other Sony speakers may have a Bluetooth button. #6) Click on the blue ‘i’ circle beside the connected speaker (on your Bluetooth settings on your phone) and disconnect it. #7) Follow steps #3-5 to add additional speaker. Disconnect from bluetooth additional speaker you just added and click connect on first speaker. #8) Go to the app. Agree to their terms of service, etc. #9) You should see a speaker at top. Click to Edit Speaker Group. It will take you to another screen and should show you the second speaker you added. #10) Click to Add speakers. This will link them into double mode. From there you can change them to Stereo if you want via the Edit Group button..Main AppleVersion: 5.14.0

The app is atrociously bad, almost ruined a partyMy new Sony SRS-XB21 Extra Bass wireless speakers are fantastic. Sony knows great sound better than anyone. This app that controls them however, is atrociously bad. Bought 3 of these speakers specifically for a party I hosted and this app alone almost ruined the whole night. Extremely clumsy and complicated to add other identical sony wireless speakers to it, called a “party chain” which takes at least ten minutes, and multiple dead ends through the app. Once they’re connected, all is good. But then try doing the same thing hours later, with the exact same speakers and the exact same app and you have to go through the whole process again, from scratch, which is insane. Also the app won’t let you “rename” the speakers (e.g. “living room,” “kitchen” “dining room”, etc), so if you buy 3 or 4 wireless speakers and they’re the same color, they’re all labeled “SRS-XB21” in your phone so you have no idea which is in what room. Also you can’t control volume of individual speakers through the app (like Sonos), you have to manually control the volume on individual speakers. Had to uninstall and reinstall the app it each time I had to set them up (3 total times) which was the only fix that worked. SRS-XB21 Extra Bass speakers themselves: 5 stars Sony Music Center App: Zero stars.IlikeverizonbutVersion: 5.11.0

Just garbage for use with Sony ReceiversThis app may well work with wireless speakers and the like, but for control of Sony receivers, well…it just doesn’t work, at all. I have their current top-of-the-line STR-AZ7000ES, overpriced like all Sony stuff for comparable items from other manufacturers, but the extra cost certainly doesn’t help the consumer at all. Every other receiver manufacturer I’ve used (Yamaha primarily of late), the connection to their app just works. With Sony, it’s impossible to even get the app to find the receiver, whether through Bluetooth or network. The receiver itself is connected to the network, and yes, the same 5GHz network that my phone with the app is using, but the app just doesn’t see it. And the receiver connects with no problems to Bluetooth, but, alas, the app still sees nothing. Sony got really lazy by attempting to make an all-in-one app, but it’s utter useless garbage. I’ve found absolutely zero people online who have been able to connect any of the ES receiver line to the app. Part of the problem is it makes Sony’s already useless instructions and troubleshooting pages too generic and even more useless, instead of being written for the device you’re using (and in the case of the STR-AZ7000ES, paid a lot of money for)..AwsnydeVersion: 7.3.0

Sony FFS Fire whoever is supposed to make this app workMy god this app is atrociously broken. I’m trying to party chain two of my speakers and it’s a nightmare doing so. It’s a 5 minute process trying to find the other speaker (which is connect leas that 10 feet away) and it has trouble doing that. After that, some unknown error happens and the process restarts all over again. Then when the group is even made (which as a heads up, you apparently got to make the group again EVERY TIME you use the app), the speakers will either play static, disconnect, or even sync the music so badly one of the speakers is a second slower than the other. You would think that a big name like Sony would be competent enough to make a working music app, all their competitors have no problem doing so. Whoever made the app this bad should be thrown over a cliff for making something more broken than Sonic 06..TargoshVersion: 5.16.0

Replacing Sony deck because this app is horribleI purchase a really nice Sony deck for my car and have regretted it every day because of this ap. I made that purchase almost two years ago and I am astounded by the lack of attention Sony has given to improving the app and making it functional. Every time I turn the car off and restart it I have manually connect my phone with the app. There is no way to do this automatically and it drives me nuts. I have purchased a different brand of deck for two other vehicles and they work perfectly and automatically connect. With the requirement to drive and use hands free calling I am going to replace my Sony deck and get a third deck from “other brand”. Not going to ever look at a Sony deck again. You had your chance and two years later I am not waiting any longer for you to realize that customer experiences matter. Good bye..Idaho fly boyVersion: 5.16.0

Run away!I’ve been able to get the speakers to painter and a part in chain mode as they said you can do. I bought an XB 20 and an XB 21 they will not party chain together one shuts off the other one turns on then the other one shuts off and the other one turns on it constantly disconnects from one and reconnect to the other but never plays the two together I have read the instructions several times I have looked online to try and find a way to make them work together as they are described because even on Sony‘s website it says that they are fully compatible together and even gives instructions of how to connect an XP 21 to another XP 21 and I was not even able to do that do not buy the Sony speakers and do not get this app, unless you only buy one speaker in which case one speaker works fine all by itself..SquiresmjVersion: 5.12.0

Wildly Poor App takes a great speaker down a notchI have to start out by saying I am TRULY impressed with the quality of the speaker itself at the price point and size footprint. And I’m even happy that there is an app that allows me to EQ the bass away late at night (or turn it up when I’m outside), but beyond that, this app is atrocious. First, let’s talk about the volume bugs. Any time any event occurs that caused a sound on your phone outside of the music or video being played, such as a text message, first you get that awful dip in volume that takes it way too far, and then BOOM! Now, for NO reason whatsoever, you are at maximum volume. There is no possible justification for this. How does a bug like that slip through, and then everyone goes home at the end of the week and is just like “ahhh whatever, the app kinda works...who cares...”? Considering Sony is one of the world’s largest media companies, and this is such a simple bug to fix, you’re welcome to hire any number of designers, or ME in fact! And for an extraordinarily low rate, too! When I go to work, I actually care about what I do (Audio Engineer/Postproduction Specialist) and I don’t leave until the job’s done. Perhaps consider hiring a likeminded developer to make an app that functions well, has a menu structure and UI that is a little better than the current “os 9” or DOS theme you have going on with arial font size 11 in black for everything and zero creativity at all. Speaking of creativity, at least you got creative with the names of the colors! Now I know that “Calm Cinnabar” means kinda greenish-orangish-ish. I mean, at least live-action-roleplay pretending to try to care about your job, because many, many people are desperate for one, myself included..SbajsksbabbaVersion: 5.16.0

The most annoying app I’ve ever used.This App is so bad that I’m considering returning both of my Sony GTK-XB60 speakers because of it. It somewhat works if you have only one speaker, but it will drive you absolutely mad when trying to group for stereo use. EVERY time you leave the premises and Bluetooth disconnects, the speakers don’t reconnect as a stereo group or even remember their previous settings. The speakers revert back to an annoying default of Rave mode lighting, which will send you into a 1970s disco epileptic seizure. Then when you go in, try to reconnect, the regroup fails 9 times out of 10 times after taking 10 minutes of hour glass wait times to get to the appropriate screen. If anyone should write a functional app for these speakers please let me know. I will gladly buy it!!.ThisIsAnUnusedNickNameIHopeVersion: 5.12.0

Good riddance. Dropped support for receiverIn today’s market, customer experience *is* the brand, even more than features or price. Sony used to know that. I bought the STR-DN1050 because I could control it with my phone. After a quick “Update all” on iPhone apps and SongPal was useless. I have a degree in computer science and know it’s not rocket science to support multiple interfaces for backward compatibility, *especially* for an army of loyal customers. Sony, you think this is going to push us to purchase new receivers? LOL. Your influence in consumer electronics is shrinking and this is just another example of the acceleration downward. I’m exhausted being screwed by companies selling products that don’t work as marketed - or sneaky/aggressive product support decisions. Good riddance..Beantown-GVersion: 5.12.0

Apps are just disappointingI bought the GTKXB60 and the settings on the app are just disappointing. The speakers great but this app and the fiestable app are just childish. Make these a little more advanced and not so crappy. Also, PLEASE make the lighting options better. Both these apps are just trash compared to the speaker. Also, just a heads up but if you change the light settings on either app you’re stuck with those options. I personally thought the factory light settings were great, but you can’t change back to those if you change any light settings in the apps. Even tried resetting the speaker multiple times and multiple ways..LucasR86Version: 5.14.0

It’s been 2 mins since updateThe speakers are so good but the way this app functions makes the experience not worth it. Every time you want to use the speakers it always goes back to default settings and have to set up the sub treb and others again and then the app... the app won’t even recognize my speakers 90 percent of the time, maybe even 95 percent . Literally playing my music through Bluetooth on the speakers and the app still will not recognize the speakers. Good thing the speakers come with a remote, although it doesn’t have all the buttons for settings... if it didn’t the speakers would just be a big paper weight -_- And there isn’t even have web version. THIS APP’S ONLY FUNCTION IS TO CONTROL THE SETTINGS OF THE SPEAKERS.ListenLyndaVersion: 5.17.0

Dj effects poorJust got the Sony GTX-XB7 and it’s amazing. However app is very poorly made. Dj effects only allow one effect to be used at a time (flanger, isolates, wah). Also those are the only 3 options. On Sony’s website the picture of the dj effects is different than on my iPhone. It seems on there website you can have multiple effects in one menu and can use them all. Other than these effects there is no reason for the app besides connecting your speaker to your phone, which u can do anyways in Bluetooth settings. App is in great need for an update to make customers happy with available options that are on there website but not on the app..I only review when needed.Version: 5.11.0

Cannot See Wired Receiver (Anymore)Sony, what is wrong with you? My Yamaha app is the perfect supplement to that receiver. An old version of your app use to be annoying because it would turn on my Sony wired network stereo every time the app was active, but at least it works! This version, it makes me connect to the receiver via bluetooth, which is not only worthless because my receiver is in the basement, but then it changes my source and stops the music every time! Then, I go to network setup and the app changes my receiver to WiFi and screws up my static IP and network settings. Just make this work if you ever want to sell me another receiver..MussSyke1Version: 6.3.0

App insists that I should update speaker software, but failsI have the SRS-XB43. The app tells me that I should update the speaker software. So I said ok, go ahead and do it. It then tells me that I need to plug in the power and charge the speaker sufficiently. The problem is that the speaker is already plugged in and charged to 100% battery level. The app is straight up refusing to update the speaker. Very frustrating. Also, I wish Sony would pay a native English speaker to verify documentation and messages. I am used to seeing funny English from products purchased from a fly by night Chinese operation. But I expect a little more effort from Sony..Portlander380Version: 6.7.1

Wake Up SonySony’s SongPal app stopped supporting my AV receiver STR-DN1050 about 3 years ago. It is only one model behind current DN1080 and previous version of app supported it. Technically there is no reason for Sony to stop supporting the previous model except they want to force users to buy newer model. SongPal app always had horrible performance still it was possible to make setting changes through app. On top of it, they don’t even bother to respond to the reviews on App Store. I can attribute this behavior to poor leadership of the company. Wake up Sony, consumers have choices in market with much better customer service and better or compatible hardware..AncindayVersion: 6.0.1

Please enable access to “Display” button data for ST5000It would be great if this app would show the “Display” button info (LPCM, number of audio channels, kHz, etc.) for the ST5000. When viewing content in 4K with Enhanced format HDMI, the Display and Options buttons don’t work because the soundbar is unable to overlay the on screen display while in that mode. Getting access to that information in this app would be a great workaround. I currently use this app to adjust the a/v sync settings while in Enhanced format HDMI because that setting is not accessible from the soundbar itself unless I switch back to Standard format HDMI..Danny_BobVersion: 5.8.0

Great Speaker AWFUL AppThis is my first ever app review...that’s how frustrating this app is. This app seems like it’s a “use once and trash” app. It only works the first time I open it. If I open it a second time it seems to lose connection with the app, even though the speaker itself is still connected. I subsequently have to delete and then download the app again. It’s especially frustrating because in order to adjust some of the features on the speaker (ex. Lights) I have to delete and download the app constantly. It essentially makes those features useless due to the impracticality of trying to use them. Strongly considering returning the speaker..Dmp356Version: 5.11.0

Misleading labelsI recently had my Sony Speaker stolen and while getting the appropriate information for the cop, I realized the serial number cannot be found anywhere on the even though I "registered" my speaker on the app. After searching the web and the app, I come to realize that "registered" really meant "add new device". I usually do my best to registered my products with their companies for moments like this, but poor wording has screwed me over. I would recommend changing the wording or actually register the device with our official Sony account..BlazinrevengeVersion: 6.3.0

FrustrationI use this app regularly to revive the casting function of my Sony sound bar. If Sony can’t make something work consistently then they shouldn’t advertise it as a feature of their product, otherwise it just becomes frustrating garbage..TompledVersion: 6.2.1

BLUETOOTH CONNECTED!!!!The only reason i got the app is to turn off the unbelievably loud bluetooth notification that sounds whenever a phone is connected or disconnected. Also if I’m playing music i don’t want my roommates phone call to suddenly override the music. This should never take phone calls. Ever. It’s for music..ProfessorMusicManVersion: 6.2.3

It’s alrightI have a mac iphone and apple watch i would like to connect it to the other devices but it only connects to my phone i keep on trying their bluetooth setup but it just won’t show up on either of the devices so that’s why it’s a 2 star rating it works fine but only for my phone not my other devices. hope this helps :).TrantzasVersion: 5.15.0

BuggyIt’s buggy, I have sony ult field speaker when I try to update the speaker firmware it keeps giving me error about insufficient battery even though battery is full or even it’s connected to charging, also the verison shows “Null”.RJRajanVersion: 7.5.0

Total Garbage negative starsApp is utterly worthless without all locations and tracking services enabled. Unless you want to hand all your personal data over to Sony skip this app and just use straight Bluetooth.M1K37H3KN1F3Version: 7.4.1

Terrible App!It doesn’t find my speaker. The app itself looks like it’s 15 years old. Very antiquated. In true Sony fashion they’ve overly complicated troubleshooting as well..Stash_69Version: 7.3.0

Multiple speakersImpossible To use this app with more than one compatible speaker.Dave MczVersion: 7.3.0

Now I need an iPhone 15 to update my App?Why would Sony decide to only support this App with an iPhone 15 or better going forward. Hopefully I can continue to run it by just not updating my phone app, but what a pain. The general forced upgrade path where you have to bit new hardware to replace older still working fine hardware is getting pretty stupid. I also don’t find the app terribly intuitive or user friendly, for things like operating zone 2, but that’s another story..Woodjay333Version: 7.3.0

App is slowApp hangs when providing basic functions on IPhone 14. Very annoying..TBR_72Version: 7.1.1

Input resetsSony needs an update. The input resets every time you turn on a device forcing you to open the app to select the correct input again. Happens about 1 minute after you turn on the tv for example. Frustrating..PontsyVersion: 6.3.0

Something is buggy here july 2020Had the app for a long time. Purchased a new speaker and app doesn’t recognize it and asks for bluetooth to be turned on..... when I’m already using the speaker without issue... also asks for wifi.... why? I’m on LTE, what’s the problem? Come on Sony, quality product with mediocre software support..PvrveyorVersion: 5.16.0

AwfulThanks for removing support for my 2 year old receiver. Never buying Sony again..AnthropostropheVersion: 5.7.0

ULT 7s don’t stay pairedULT 7s don’t stay paired.Scene app does not workVersion: 7.6.0

ULT field 1 failureGot the Sony ULT field 1 on sale and it has failed to connect every time i turn on the speaker. Even with the update, i have to forget device and re-connect 10 out of 10 times..LjkLiBClottoaVersion: 7.6.0

Blah 😕Several technical issues and funky set up, could be much better! 3 ⭐️ is generous from me..RicardioVersion: 7.5.0

Head phones don’t hold a charge literally1 year oldSony Garbage.Mikey midgeVersion: 7.5.0

ComplicatedThis app is not smooth to use and will not connect to most of my devices..Shawn TokarzVersion: 7.5.0

Why?So needlessly confusing - devices keep switching in and out - just took TEN tries to replace connection to new iPhone. Menus are non existent. Be better ugh.Gstar2021Version: 7.5.0

Sound quality adjustmentI got the app to adjust bass and treble but I can’t find those settings..Mom0fFourVersion: 7.5.0

Iphone 17 pro max problemTried so many times to connect my new iphone 17 pro max device WH-CH250 is not compatible..Markraft24Version: 7.5.0

IdiotThis update is dumb like who created is the past update you can control the headphone but run on/off the speaker to speak but this is dumb.Eyhab nowitoVersion: 7.5.0

Connectivity milesBluetooth only seems to work. Installed in the basement with a wired network connection. When in the yard with high end speakers wired to Zone 2, it only wants a Bluetooth connection and fails..OnMedicVersion: 7.5.0

No support for Sony ULT 3 & 5??Got both the Sony Ult 3 & 5 and this app doesn’t recognize them..BTS89BVersion: 7.5.0

Terrible App. Never can find the speakers.Constantly loses connection. Starts talking in the middle of the night. Will not keep a stereo setup..Blackie2369Version: 7.5.0

Can’t connect with SONY GTK-XB5Sony GTK-XB5 to iPhone 16 and iPad too..P DhillVersion: 7.5.0

WifiCommunication en fonction wifi aléatoire pas trop fiable … difficile de faire des mise à jour…. Compliqué…. Il faut souvent rejumeler.JazzRexVersion: 7.4.1

Garbage electronicsStr an1000 biggest piece of garbage I have ever used crazy glitches barely works have to reset dozen times before it works.So done with garbage techVersion: 7.4.1

MixNeeds a bigger eq as this just don’t cut it.Hardtail1966Version: 7.4.1

Sony SpeakersComplicated than it should be to set up..RvdghujVersion: 7.4.1

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