Sony | Music Center Customer Service

Sony | Music Center Positive Reviews

Great app, great speakers, wish they made a subI run 4 SRS x99 speakers, 1 SRS x88 and a couple SRS HG1s with this app. I can play music on them all at the same time. I prefer to stream over WiFi to the speakers for the full wireless room experience. I can not only control the volume and EQ of each speaker individually, but I can also play a different song on each speaker at the same time or group speakers together. Right now I am listening to the same song through the entire house. If you want a wireless multi room experience, this is it. You can play high resolution files on it and it will tell you if the file high resolution..Matt Damon ReviewsVersion: 6.0.0

Very good but could be better….I love my Sony SRS-XG500 portable music player. The unit build quality is solid. And the sound quality is very good. Excellent battery life as well. It is one of the few portable music players that has a USB input port which was something I highly desired. I can insert a flash drive with hundreds if not thousands of songs. No need for a cord or fear that I am out of internet reach to stream music. I have a very large digital music collection from well over a thousand CDs that I ripped onto my computer. I love making custom USB drives and using them in my later model vehicles and now my Sony player. The one complaint I have is that the Music Center software will not allow you to SORT the songs by Songs or by Album which is very annoying. Almost all music software in later model vehicles will allow you to do this. Another issue is that in random play mode it seems to “favor” some songs over others with the result being that some songs are played MUCH more frequently than others. I keep waiting for a software update that solves these issues..The ZManzVersion: 7.4.0

Does the jobThis app does everything that it should. My problems are with the layout and how clunky the operation is. For example, I run an STR-DN1080 and often run zone 2 speakers. I hate how hard it is to get to control the volume for that zone. I have to open my phone, open the app, select the zone then adjust the volume. The zone 2 options should be right up front with everything else. Also don’t like that there isn’t an EQ for zone 2, but this probably has more to do with the stereo. It’s also odd how the settings are at the bottom of the page when this is an item selected more than the source. In the end this app holds the monopoly on Sony connectivity, does everything it needs to do but is clunky to use. It’s creation is certainly only to serve the app market but didn’t have much thought out into it. This app is definitely not a selling point of their products..Coe_driverVersion: 7.0.0

Getting betterI have an STR-DN106 A/V receiver that I bought a number of years ago and didn't even know there was an app I could use until a little over a year ago. At first the app was useless, would consistently drop connection when it would connect which was only about 1/4 of the time. I started using it recently again and it has been a lot better. The receiver controls sound in multiple rooms and sits in a cabinet so it’s nice to have such easy access to the controls. I would have been much more frustrated if the app was required for the options. It’s come a long way but there’s still room for improvement. This app has the potential to be a great value added to Sony products but only if they’re able to improve its quality..ManimalthefarmerVersion: 5.12.0

Works for me, but…I use the new ES AVR for 5.1 and a Zone 2 pair in my Kitchen. The app is primarily for Zone 2, as the remote IR codes really don’t work well, a problem I never had with Denon or Yamaha receivers. But the STRAZ3000ES is a fabulous unit, so I am content to use network connectivity for Z2. I can select inputs, radio presets, and volume/muting after choosing the zone first. My only issue is that opening the app automatically powers the main zone on, and that the zone power buttons are in an unobvious location. If you only want Z2 to operate, it is very clunky to turn off the main zone and return to Z2 control without unintentionally restarting the main zone. Fixable but annoying..Lazy LewVersion: 7.1.1

The result?!?!!!!!This app helps u better understand the software and the full extent of ur Sony speaker /‘s , to connecting to other speakers to going live sound the extra base Sony speaker is what I connect and use, the app is sleek, and appealing but overall very easy to use by controller for your speaker at the tap off the screen and could also be for others it’s all up to u and how far u want the next generation off sound to be suited to ur needs to studio set ups to a coffee table sitting curb side this app helps u connect to ur speaker in the most efficient way possible..James ramirez-apuzzoVersion: 6.5.0

Literally out hereRecently purchased XB21. Amazing speaker, especially in live mode. I don’t know how it manages to throw sound behind you but it does. As for the app, I feel like it was halfway developed or isn’t syncd up to the latest demands of the newest phone OS updates. The steps are clear and concise for setting up but won’t let you continue on to the next step until the current process is done..which is weird because you can’t even finish step 2. After trying a few setups it finally budged and paired with the phone..SithlordsoupOfYoutubeVersion: 5.8.0

Sony blue tooth headphonesI’m just saying that I am very impressed with the quality of the product that I have this is the second pair of Sony headphones that I’ve purchased and they are the most comfortable and reliable and they have great quality of sound and they are also built well and they have a very nice sound that I have been enjoying them for a few years and I have recommended Sony headphones for your listening pleasure and they have been very affordable for every day use..Killer toeVersion: 7.4.0

Sony music centerGreat app!! have been using it about two years. it is a fabulous assisstant. still needs to grow especially when it comes to app user experience, like not searching eveytime the device to connect,which is sometimes time consuming , specifically when u are in the app and it is connected to ur devices but by turning any pages ,u find it searching again! other than that, it is my music app for wonderfulllll SONY world.❤️.Amir BaroqVersion: 7.3.0

It’s the best all in one speaker in the marketIn this 2024, it will provide all the needs for us music lovers who like to listen to faithful music, since it has CD, MP3, FM/AM, Bluetooth, aux, karaoke, microphone, guitar's, and aux. It's everything anyone could ask for in a good speaker, LEDs, music, party lights, and the best thing is that I can connect it with my app on my iPhone and control everything within reach of my phone. one of the best in Sony party speaker. I love him.Tequila pasionVersion: 7.3.0

Much easier on mobile that the HTML GUI, lacks some advanced setup featuresI would like the App to have an advanced section for the Sony AZ5000ES. It nice to make changes without taking over the TV and Music, which the handheld remote requires. The App allows changes without that limitation. However, the advanced features need to be done either via the HTML GUI (and my router keeps reassigning the IP) or the remote. I wish the App was the one stop full control. But, for day to day use, it is great for controlling the receiver..Mac n iOS UserVersion: 7.1.1

This app will force you to cussI often wonder if the people who create apps actually even use them, because if they did, they would have made changes already. The EQ sliders are an utter joke — and that's when you finally find them buried in the menus. You can tap to switch from Bluetooth to audio in, USB in, and optical in — but you can't tap to go back to Bluetooth. You have to get up and walk to the device, and tap the Bluetooth button to enable Bluetooth again. I wish they'd update the user interface..BasketballogyVersion: 7.3.0

Got what I wanted- Bluetooth stereoI rarely write reviews and this one is limited. I thought it would be great to buy a second one of these speakers because it claimed to be able to operate as a true stereo. The best song to test that out with is Pinball Wizard by The Who. It works great and I am very pleased. The set up was easy and automated, and when I turned the speakers back on, they were still setup in stereo mode..RWK-1959Version: 7.4.1

It works!This app does work pretty well. The EQ is rather limited, as is audio options, but it does sound pretty good with it. That’s why I bought a Sony, they usually do pretty good in the audio department (usually). However, the truth there are other brands out there that have many, many more options on their app with similar quality audio experience (that’s why I didn’t give a full five star rating). This speaker and app are my daily drivers and have not let me down for the past four years..Isaac9zVersion: 7.4.1

SuggestionsCould you please make it so that this app does not instantly turn my receiver on? Sometimes I forget to close the app and if I bring the app to the front, then it turns on my stereo which I want to stay off. Also, you need to improve connectivity. I am not usually much of a phone/app guy, but for my whole house audio system which is a few remotely controlled stereos, the Yamaha has you far beat because it always sees the stereo with no delay. I’ve always loved Sony, but this is an important fix you need to make if you want my next stereo (s) to be Sony..MussSykeVersion: 5.17.0

I can help with the privacy issue.I had the same problem at first with not being able to check mark the privacy button. But since I have had allot of Sony products and software, I knew that they expect you to read the entire privacy policy in total. Even after I read it in total, I still had to give it several more tries before it worked. They must have a timer on it. I hope this helps everyone to get the app up and running. Thanks.SnowMyst630Version: 5.8.0

Bare MininumInterface: The interface looks like it hasn’t been updated since 2015… It would be nice if they made a universal iOS/iPad version too. HomeKit: The app adds HomeKit support for the HT7000 soundbar. It would be nice if it added support for turning the soundbar on and off, and changing sources from within HomeKit (mostly for automations). AirPlay: The app adds AirPlay support for the soundbar, but it is finicky. Sometimes it’ll start playing with no sound. To troubleshoot this, I’d have to turn off the soundbar, turn back on, then try again..NikoGkVersion: 6.4.0

Works niceUsing app with an srs-xb30. It's works great. Lights and strobe can be easily adjusted. Also like that the equalizer can be adjusted with the app because the speaker had the bass just a bit too high, but adjusting with the app made the sound even better. Would give a 5 star review but I don't like having to pair everytime I'm trying to use the speaker. It would be nice if they put a battery display on the app so I don't have to push the button on the speaker to check the remaining battery charge..Adrian2003Version: 5.6.0

Zone 2Each time I switch to zone 2, the app crashes. It’s made the speakers I have in that zone worthless. I purchased the Sony receiver specifically to enable an easy user experience with the historically high quality that Sony brings. I’m very disappointed by the app. It’s causing me to rethink whether I want to own this brand going forward. The issue has been reported; please fix this ASAP!.Ryan33185Version: 5.11.0

Bad Bad AppThis is one of the worst apps that I have ever run across. 1. Doesn’t hold Bluetooth connection even when the speaker is playing. 2. Adding a second device is a nightmare. When trying to add a second speaker the second speaker doesn’t always work. Also if you don’t disconnect the second speaker from you phone Bluetooth settings it will fail. When trying to convert to stereo, don’t bother. It will frustrate you..Racquetball11Version: 5.14.0

Awesome app!Many people that have left a comment on this app end up giving it 2 stars or 1, they always complain of how it stops music videos or just the music and unpairs the speakers. This app has always worked well for me and to my SRS-XB41. Everything works as it should. The other people should just go and get an Ihome, it works splendidly. Ihome has the same app... only for Ihome speakers. Both are goo apps and speakers company..Someone thats someoneVersion: 5.13.1

Turning speaker onIt seems there isn’t a way to turn the sony xb33 speaker on with the app because everytime you turn it off it disconnects from the app and you have to manually turn it back on. It would just be cool if you could turn it on with the app as well. Other than that everything looks great!.Roman0620Version: 7.4.1

Sony XB30The app works fine if only there was a volume booster or quality enhancer for music it would be way better. The current sound is loud but more boxy then clear. Possible fixes could make this the top speaker/app!.Dawny841Version: 5.5.0

Sony music centerWorks good for Sony Bluetooth speakers ..good connectivity.Umesh KAVersion: 7.1.1

It’s ok…It works, but it could definitely be more user friendly. Accessing sound options, then speaker levels, then going back to basic volume control is a task..MikeMazz15Version: 6.3.0

Sony niceCan be pair wit bluetooth sony system.Da chataVersion: 7.4.1

Works likeDidn't use a speaker but sounds like they actually are using my headphones capabilities(Airpods Pro Max) I like the look of the app, they don't overdue it and it looks big sp it's easy on the eyes..ColouhmzVersion: 7.4.1

THE Best. Yep.I have been through probably six different flac and DSD file delivery apps. Mostly using my dac/amp, and on occasion the iPad or iPhone alone. The Sony application is far superior in every way. It serves DSD and FLAC files bitperfectly. But what is most impressive is file & metadata handling. I don’t have to struggle at all to obtain album covers in the way that I did with so many other of the common apps that all of you are familiar with. This Sony app just loads my files from the iTunes and everything is laid out as albums with the correct album covers. I will be replacing the three or four other music playing apps that I have, with Sony alone. It will now handle all of my files. It’s THAT good..PmarianaVersion: 7.4.1

Sony is the BestSony Music is Best App.Gopi Singh KhaihraVersion: 7.4.1

AwesomeI love the sound for the small speaker!!!.TabagsVersion: 7.4.1

Awesome musicHave been using it for sometime . Extremely well made and user friendly.Jnd66Version: 7.4.1

Love the speakerSRS- XV500 love it guitar mic music lights mixing what more could you ask for in a speaker.Redron357Version: 7.4.1

Music😊.Fat sherrieVersion: 7.4.1

AwesomeHighly recommended.Ebrion123Version: 7.4.0

My new wirelessI just got Soney wireless blue tooth speaker And it is just amazing and I am enjoying it so much It looks good and feels good.Paapa roomVersion: 7.4.0

Makes life easierWith this smart app easy to control your Sony device I loved it.DJ CENGOVersion: 7.3.0

AwesomeBruh.MacdonjuanVersion: 7.3.0

Good for what it doesGreat app, gives you some really good eq controls for being a free app. I just feel like there could be a refresh. App seems pretty slow for how simple it is. The UI also feels kinda old. That’s the only reason for 3 stars..Cole075Version: 7.3.0

PresidentJ’adore le privilège d’être un actionnaire.Gillette VVersion: 7.1.1

Sony stereo compatibilityDoesn’t show any of my music information like song title or artist name with Bluetooth Using with a MEX-N5300BT car stereo.Giggamonster1268Version: 7.1.1

Sony 900headphones5star.Coolshoes25Version: 7.1.1

Doesn’t eorkIt will no longer work after updating to the latest version..Jar987Version: 7.1.0

Extra features for soundsWould be great if there are more ways to boost the sound capabilities from the app..Karim AnabtawiVersion: 7.0.0

Great app with one minor request…Story time! I recently bought a Bose bluetooth speaker and while the sound quality was excellent, it was just too big a sound for my tiny apartment. It would definitely have disturbed my neighbours. So I replaced it with the Sony SRS-XE200 and it is a good enough speaker for my needs. This app is sufficient, and I like that I have some basic control over the EQ. However one thing I’d like is if the speaker volume were independent of the audio source’s volume. So that whatever I set the speaker volume to would be the max volume, then be able to adjust or fine tune with the controls through my phone or laptop. That’s all, thanks!.Unobstructed Eastern ViewVersion: 7.0.0

Great app!App has everything you need & some.XarecrowVersion: 7.0.0

Sony Music CentreOne of the most enjoyable music app . My best companion indoors and outdoors with such high quality sound..ΕξερευνητήςVersion: 7.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.6.0

Sony | Music Center Negative Reviews

Just annoying...I just bought the srs xb31 for $150, I love the speaker but you must have the app running and Bluetoothed in order to use any extra features.... ok that’s ok if it actually would work 1/4 if the time. It’s always losing its sync and goes to default. There’s a party mode where you can bang on the speaker to play drums and stuff and I love it! Gives you something to tap while listening to music but half 75% of the time the app doesn’t recognize the device even when I’m still playing music, so I have to close the app, turn bt off and on, reconnect because it doesn’t try to automatically, then go into the app crossing my fingers, and half the time it shows 3 extra speakers saying “need to be setup” but still doesn’t connect to mine.... so repeat. Finally have it working and your settings ready to go!? Well have fun when you lock your phone and go back into the app because it’s unsynced again... and just a helpful tip, don’t lock your phone while in the app, eventually you’ll have to restart your phone to even get it to work because it bugs out.... the quality of the speaker is what I expected with Sony but the app really ruins their reputation with me if I see “extra features in app”. Recommend the speaker if you just want good sound and bass, but don’t recommend it if you was wanting to use the extra features of the speaker and if that’s you deciding factor between $150 and another good speaker with as good quality for $60....ThehomiefromtheokcVersion: 5.11.2

Still garbage. Wouldn’t have bought speakers if I knewChecking in almost a year after first purchase. App is still garbage. Basic functions continue to fail. No idea what all these monthly updates are for, literally nothing has gotten better. App still crashes every other time I try to connect to a device. Forget party chain. If you ever get it working, which is rare, leave the app and don’t return, or it will crash. If this app represents Sony, they have fallen a long, long way. I would never have bought these speakers if I knew this app was required. Their failure to address major problems in over a year shows they just don’t care. UPDATE: Another year gone, and this app continues to get worse. I have no idea what updates they are making, but they obviously don’t read these reviews or bother to test their app in the least. I can almost never pair speakers correctly, and when they do pair, the volume on each gets reset after each song. Most of the time the app just fails to work properly so it doesn’t matter. I have 3 speakers, all of which are great individually, but this app is so, so, so terrible. Any 2+ star reviews are either from company employees or people who haven’t actually used this app. Update: 4 years later and nothing has changed. Still the worst app ever published..Macbaine1Version: 7.1.1

AstonishedThis app is ridiculously broken, you'd think that with a company like Sony they'd be able to make a decent functioning app for their products that cost in the triple digits. I Honestly, I wouldn't be surprised if they had some college student design this app. How many updates has this app had? Yet how does it still not work? And why is the interface so poor? Sony, you are on the NYSE. You're one of tech's giants, yet somehow in 2019 you can't manage a simple app. I'd leave zero stars if I could. please fix the bugs and redo the entire interface. nobody that has a phone capable of installing apps needs to access their library or streaming platforms via the app--please remove this the entire aspect is pointless. if somebody is going to download your app, it's to customize the settings, not to play music on apps that they ALREADY have installed. This app doesn't have to do much. Just fix the issue where the settings you select won't stay permanent! They only work when the app is open or recently used. Like I said, there are issues present in this app that it's like they assigned this to an intern. Sorry to the intern that made this app, but I'd leave zero stars if I could. 5/5 stars for the product though..Jclary6Version: 5.11.0

App is the perfect 20th century solution to a 21st century problemThe speakers are great. Sony knows sound, no doubt. But the app is absurdly complex and full of friction points. -why can’t I name a speaker group (maybe like: yard party)? Or an individual speaker (like Dan’s XG-300)? We were left with 4 identical speakers that we could not tell apart in the app. -If the speakers don’t belong to the grouping app owner and software updates are needed, the whole process grinds down until the speaker owner updates that speaker? C’mon, we are just grouping already functioning speakers for cryin’ out loud. -Party Connect process is just as clumsy. Spent an hour trying to calibrate (must control individual speaker sound on the speaker itself?) and add other Sony speakers brought to my house by friends. It seriously felt like working with 2001 software, complete with ungraceful actions that provided little or no accurate feedback as we worked through the app. Like software written by folks who never even tried it for themselves before inflicting it on us. The four of us (an engineer, a product designer and two quality process managers) wasted far too much time on what should have been simple, quick and frictionless. With Bluetooth 5, there is no excuse for all the clunkiness,Sony. Do better!.PenmanchipVersion: 7.1.1

The app and the speakers are definitely 2 different thingsA lot of these reviews are the same—speakers are great but the app is not. I agree. I have xb31 and xb32s—using party chain became a challenge because of the chain got broken, I had to disconnect all the speakers, forget them, then repair—even if the party chain worked with the same speakers. Once I got it fully working, I kept having to relevel the volumes on the speakers after a while—the leveling out didn’t work at all. Luckily I only had 4 to maintain during a party and not more or it could have caused the music to fail altogether. The speakers are phenomenal. The app is almost a dealbreaker because it makes them seem glitchy. These speakers have been marketed with this feature and it just doesn’t work well enough to be reliable. I hope that Sony fixes this soon—it’s enough to cause me to question the brand..EricaJanineVersion: 5.13.0

How to put XB21 into double/stereo modeoInstead of just repeating what everyone else wrote about the app (which is all true), let me tell you the steps to put XB21 (and similar?) speakers into double or stereo mode. #1) Do not follow their instructions. #2) Download this app but do not open. #3) Take the first speaker and turn it on. #4) Press and Hold Power Button. The Bluetooth icon will flash quickly. #5) Go to your General Settings, click Bluetooth (will show SRS-XB21 at the bottom), and wait until it has connected. The speaker will also give you a 2-tone beep. Note, other Sony speakers may have a Bluetooth button. #6) Click on the blue ‘i’ circle beside the connected speaker (on your Bluetooth settings on your phone) and disconnect it. #7) Follow steps #3-5 to add additional speaker. Disconnect from bluetooth additional speaker you just added and click connect on first speaker. #8) Go to the app. Agree to their terms of service, etc. #9) You should see a speaker at top. Click to Edit Speaker Group. It will take you to another screen and should show you the second speaker you added. #10) Click to Add speakers. This will link them into double mode. From there you can change them to Stereo if you want via the Edit Group button..Main AppleVersion: 5.14.0

The app is atrociously bad, almost ruined a partyMy new Sony SRS-XB21 Extra Bass wireless speakers are fantastic. Sony knows great sound better than anyone. This app that controls them however, is atrociously bad. Bought 3 of these speakers specifically for a party I hosted and this app alone almost ruined the whole night. Extremely clumsy and complicated to add other identical sony wireless speakers to it, called a “party chain” which takes at least ten minutes, and multiple dead ends through the app. Once they’re connected, all is good. But then try doing the same thing hours later, with the exact same speakers and the exact same app and you have to go through the whole process again, from scratch, which is insane. Also the app won’t let you “rename” the speakers (e.g. “living room,” “kitchen” “dining room”, etc), so if you buy 3 or 4 wireless speakers and they’re the same color, they’re all labeled “SRS-XB21” in your phone so you have no idea which is in what room. Also you can’t control volume of individual speakers through the app (like Sonos), you have to manually control the volume on individual speakers. Had to uninstall and reinstall the app it each time I had to set them up (3 total times) which was the only fix that worked. SRS-XB21 Extra Bass speakers themselves: 5 stars Sony Music Center App: Zero stars.IlikeverizonbutVersion: 5.11.0

Just garbage for use with Sony ReceiversThis app may well work with wireless speakers and the like, but for control of Sony receivers, well…it just doesn’t work, at all. I have their current top-of-the-line STR-AZ7000ES, overpriced like all Sony stuff for comparable items from other manufacturers, but the extra cost certainly doesn’t help the consumer at all. Every other receiver manufacturer I’ve used (Yamaha primarily of late), the connection to their app just works. With Sony, it’s impossible to even get the app to find the receiver, whether through Bluetooth or network. The receiver itself is connected to the network, and yes, the same 5GHz network that my phone with the app is using, but the app just doesn’t see it. And the receiver connects with no problems to Bluetooth, but, alas, the app still sees nothing. Sony got really lazy by attempting to make an all-in-one app, but it’s utter useless garbage. I’ve found absolutely zero people online who have been able to connect any of the ES receiver line to the app. Part of the problem is it makes Sony’s already useless instructions and troubleshooting pages too generic and even more useless, instead of being written for the device you’re using (and in the case of the STR-AZ7000ES, paid a lot of money for)..AwsnydeVersion: 7.3.0

Sony FFS Fire whoever is supposed to make this app workMy god this app is atrociously broken. I’m trying to party chain two of my speakers and it’s a nightmare doing so. It’s a 5 minute process trying to find the other speaker (which is connect leas that 10 feet away) and it has trouble doing that. After that, some unknown error happens and the process restarts all over again. Then when the group is even made (which as a heads up, you apparently got to make the group again EVERY TIME you use the app), the speakers will either play static, disconnect, or even sync the music so badly one of the speakers is a second slower than the other. You would think that a big name like Sony would be competent enough to make a working music app, all their competitors have no problem doing so. Whoever made the app this bad should be thrown over a cliff for making something more broken than Sonic 06..TargoshVersion: 5.16.0

Replacing Sony deck because this app is horribleI purchase a really nice Sony deck for my car and have regretted it every day because of this ap. I made that purchase almost two years ago and I am astounded by the lack of attention Sony has given to improving the app and making it functional. Every time I turn the car off and restart it I have manually connect my phone with the app. There is no way to do this automatically and it drives me nuts. I have purchased a different brand of deck for two other vehicles and they work perfectly and automatically connect. With the requirement to drive and use hands free calling I am going to replace my Sony deck and get a third deck from “other brand”. Not going to ever look at a Sony deck again. You had your chance and two years later I am not waiting any longer for you to realize that customer experiences matter. Good bye..Idaho fly boyVersion: 5.16.0

Run away!I’ve been able to get the speakers to painter and a part in chain mode as they said you can do. I bought an XB 20 and an XB 21 they will not party chain together one shuts off the other one turns on then the other one shuts off and the other one turns on it constantly disconnects from one and reconnect to the other but never plays the two together I have read the instructions several times I have looked online to try and find a way to make them work together as they are described because even on Sony‘s website it says that they are fully compatible together and even gives instructions of how to connect an XP 21 to another XP 21 and I was not even able to do that do not buy the Sony speakers and do not get this app, unless you only buy one speaker in which case one speaker works fine all by itself..SquiresmjVersion: 5.12.0

The most annoying app I’ve ever used.This App is so bad that I’m considering returning both of my Sony GTK-XB60 speakers because of it. It somewhat works if you have only one speaker, but it will drive you absolutely mad when trying to group for stereo use. EVERY time you leave the premises and Bluetooth disconnects, the speakers don’t reconnect as a stereo group or even remember their previous settings. The speakers revert back to an annoying default of Rave mode lighting, which will send you into a 1970s disco epileptic seizure. Then when you go in, try to reconnect, the regroup fails 9 times out of 10 times after taking 10 minutes of hour glass wait times to get to the appropriate screen. If anyone should write a functional app for these speakers please let me know. I will gladly buy it!!.ThisIsAnUnusedNickNameIHopeVersion: 5.12.0

Good riddance. Dropped support for receiverIn today’s market, customer experience *is* the brand, even more than features or price. Sony used to know that. I bought the STR-DN1050 because I could control it with my phone. After a quick “Update all” on iPhone apps and SongPal was useless. I have a degree in computer science and know it’s not rocket science to support multiple interfaces for backward compatibility, *especially* for an army of loyal customers. Sony, you think this is going to push us to purchase new receivers? LOL. Your influence in consumer electronics is shrinking and this is just another example of the acceleration downward. I’m exhausted being screwed by companies selling products that don’t work as marketed - or sneaky/aggressive product support decisions. Good riddance..Beantown-GVersion: 5.12.0

Apps are just disappointingI bought the GTKXB60 and the settings on the app are just disappointing. The speakers great but this app and the fiestable app are just childish. Make these a little more advanced and not so crappy. Also, PLEASE make the lighting options better. Both these apps are just trash compared to the speaker. Also, just a heads up but if you change the light settings on either app you’re stuck with those options. I personally thought the factory light settings were great, but you can’t change back to those if you change any light settings in the apps. Even tried resetting the speaker multiple times and multiple ways..LucasR86Version: 5.14.0

It’s been 2 mins since updateThe speakers are so good but the way this app functions makes the experience not worth it. Every time you want to use the speakers it always goes back to default settings and have to set up the sub treb and others again and then the app... the app won’t even recognize my speakers 90 percent of the time, maybe even 95 percent . Literally playing my music through Bluetooth on the speakers and the app still will not recognize the speakers. Good thing the speakers come with a remote, although it doesn’t have all the buttons for settings... if it didn’t the speakers would just be a big paper weight -_- And there isn’t even have web version. THIS APP’S ONLY FUNCTION IS TO CONTROL THE SETTINGS OF THE SPEAKERS.ListenLyndaVersion: 5.17.0

Dj effects poorJust got the Sony GTX-XB7 and it’s amazing. However app is very poorly made. Dj effects only allow one effect to be used at a time (flanger, isolates, wah). Also those are the only 3 options. On Sony’s website the picture of the dj effects is different than on my iPhone. It seems on there website you can have multiple effects in one menu and can use them all. Other than these effects there is no reason for the app besides connecting your speaker to your phone, which u can do anyways in Bluetooth settings. App is in great need for an update to make customers happy with available options that are on there website but not on the app..I only review when needed.Version: 5.11.0

Cannot See Wired Receiver (Anymore)Sony, what is wrong with you? My Yamaha app is the perfect supplement to that receiver. An old version of your app use to be annoying because it would turn on my Sony wired network stereo every time the app was active, but at least it works! This version, it makes me connect to the receiver via bluetooth, which is not only worthless because my receiver is in the basement, but then it changes my source and stops the music every time! Then, I go to network setup and the app changes my receiver to WiFi and screws up my static IP and network settings. Just make this work if you ever want to sell me another receiver..MussSyke1Version: 6.3.0

App insists that I should update speaker software, but failsI have the SRS-XB43. The app tells me that I should update the speaker software. So I said ok, go ahead and do it. It then tells me that I need to plug in the power and charge the speaker sufficiently. The problem is that the speaker is already plugged in and charged to 100% battery level. The app is straight up refusing to update the speaker. Very frustrating. Also, I wish Sony would pay a native English speaker to verify documentation and messages. I am used to seeing funny English from products purchased from a fly by night Chinese operation. But I expect a little more effort from Sony..Portlander380Version: 6.7.1

Wake Up SonySony’s SongPal app stopped supporting my AV receiver STR-DN1050 about 3 years ago. It is only one model behind current DN1080 and previous version of app supported it. Technically there is no reason for Sony to stop supporting the previous model except they want to force users to buy newer model. SongPal app always had horrible performance still it was possible to make setting changes through app. On top of it, they don’t even bother to respond to the reviews on App Store. I can attribute this behavior to poor leadership of the company. Wake up Sony, consumers have choices in market with much better customer service and better or compatible hardware..AncindayVersion: 6.0.1

Please enable access to “Display” button data for ST5000It would be great if this app would show the “Display” button info (LPCM, number of audio channels, kHz, etc.) for the ST5000. When viewing content in 4K with Enhanced format HDMI, the Display and Options buttons don’t work because the soundbar is unable to overlay the on screen display while in that mode. Getting access to that information in this app would be a great workaround. I currently use this app to adjust the a/v sync settings while in Enhanced format HDMI because that setting is not accessible from the soundbar itself unless I switch back to Standard format HDMI..Danny_BobVersion: 5.8.0

Great Speaker AWFUL AppThis is my first ever app review...that’s how frustrating this app is. This app seems like it’s a “use once and trash” app. It only works the first time I open it. If I open it a second time it seems to lose connection with the app, even though the speaker itself is still connected. I subsequently have to delete and then download the app again. It’s especially frustrating because in order to adjust some of the features on the speaker (ex. Lights) I have to delete and download the app constantly. It essentially makes those features useless due to the impracticality of trying to use them. Strongly considering returning the speaker..Dmp356Version: 5.11.0

Misleading labelsI recently had my Sony Speaker stolen and while getting the appropriate information for the cop, I realized the serial number cannot be found anywhere on the even though I "registered" my speaker on the app. After searching the web and the app, I come to realize that "registered" really meant "add new device". I usually do my best to registered my products with their companies for moments like this, but poor wording has screwed me over. I would recommend changing the wording or actually register the device with our official Sony account..BlazinrevengeVersion: 6.3.0

MehThe speakers work great. Deep bass and balanced mids and highs. Connecting the speakers with this app however is a nightmare. When it works it’s great. When it doesn’t you might as well hum the song because you’ll be left doing that when the song stops playing. The connection issues are frustrating to say the least. They disconnect mid song. Sometimes one speaker keeps playing while others just have static. Other times they all stop playing. You want great sounding speakers Sony is good. You want great sounding speakers with the ability to connect to others skip Sony. JBL here we come..Sad Sony speakersVersion: 7.4.1

Useless!The only things I’ll ever buy from Sony are their PlayStation game consoles and their cameras. They don’t stand by their products no matter how good they are. This lame app is proof of that; it basically rendered two great sounding speakers useless. I also had to buy another sound bar that I didn’t have to keep reconnecting every time I wanted to use it in conjunction with these speakers. I was unable to use the speakers by themselves to listen to music, because of this app not connecting- or staying connected. There’s no reason why this app should be the only way to connect to their wireless speakers..Sir NoygelVersion: 6.2.1

The app is extremely brokenI bought a bass boosted speaker. The speaker itself is probably the best I’ve bought but the music center seems to be the controller for it. I have my speaker connected to my phone and I’m playing music but the app thinks I’m not connected and refuses to let me control it. I’m currently laying in my bed while my speaker is on its full fledge race lighting mode. This isn’t the first time I’ve had to do this and I might return the speaker. I’ll probably have another night without and another day with it’s battery being wasted on lights instead of used on music. I hope this app will be fixed soon.The only g aretVersion: 5.13.1

App is like a virus which ruins your speakersOnce you install this app and pair with your speaker, it cripples the speaker. What used to be an excellent Bluetooth speaker that any device could connect to now ONLY WORKS if you have the app running on your phone. No sound comes out of the speaker until you open the app. Which means the speaker is now permananetly rendered mostly worthless. Friends coming over and want to show you some music? Sorry only works with the app now. This seems to be irreversible once you pair with the app. Speaker basically permanently ruined. Do now download this app!.RobartinVersion: 7.1.1

The worst app in the App StoreI’ve never written a review before, but this app is so bad, I feel compelled to warn other would be buyers of Sony receivers to avoid this situation. I need this app for one primary function, which is to control my Sony receivers remotely, via my phone, primarily to stream music and it can’t even do that. This app can’t connect to either of my receivers via wifi and does so only sporadically via Bluetooth. I have dozens of connected devices in my home and this is literally the only one that doesn’t work. If wifi controlled music streaming is important to you, I would avoid this app and all Sony connected receivers at all costs..CBNYSEAVersion: 5.14.0

Not at all what I expected from SonyI’m running this application on the iPhone XS MAX, so I know it’s not the phone but the application that keeps on having problems. You have to re-sync and do the Bluetooth process constantly just to be able to keep using the sounds setting and other features that the app has to offer. I bought and SB41 speaker and while the speaker is of great quality I can’t process why the app is so unreliable. For such a known company it should at least be able to serve the most basic functions. Come on Sony just invest in this at least a fraction of what you’re now investing in marketing!.Cris audiophileVersion: 5.12.0

Can’t check the privacy policy box to even use the app!IPhone X cannot get past the privacy policy. Read it, re read it, read it again. Still can’t check the little box to allow me into the app. I’m a private person so I get the need for a privacy policy. I have privacy policy for using the restroom thought it isn’t written so I don’t have a check box, but if I did have a written policy, my check box WOULD WORK! But the door would still be locked to I guess this analogy doesn’t really fit this situation. All I’m saying is that rather than sitting here writing a crappy review (get it?) I COULD be using my SONY app. Please fix this Sh!t..TruckmanwithhearingaidVersion: 5.8.0

What happened?I began using this app in 2015 when I purchased an STR-DH750 so I have seen my fair share of software updates. This app had its quirks but otherwise functioned enough to make it useful. Now the app takes longer to load the features, if they show up at all. I had to open several times to fully load. Also bring back dark theme! The organization of the functions could use a refresh. A volume button on every page would be useful. It feels like this app is now an just after thought in the realm of Sony..RedrexxVersion: 5.15.0

FrustrationI use this app regularly to revive the casting function of my Sony sound bar. If Sony can’t make something work consistently then they shouldn’t advertise it as a feature of their product, otherwise it just becomes frustrating garbage..TompledVersion: 6.2.1

BLUETOOTH CONNECTED!!!!The only reason i got the app is to turn off the unbelievably loud bluetooth notification that sounds whenever a phone is connected or disconnected. Also if I’m playing music i don’t want my roommates phone call to suddenly override the music. This should never take phone calls. Ever. It’s for music..ProfessorMusicManVersion: 6.2.3

It’s alrightI have a mac iphone and apple watch i would like to connect it to the other devices but it only connects to my phone i keep on trying their bluetooth setup but it just won’t show up on either of the devices so that’s why it’s a 2 star rating it works fine but only for my phone not my other devices. hope this helps :).Luke's lifeVersion: 5.15.0

Terrible App!It doesn’t find my speaker. The app itself looks like it’s 15 years old. Very antiquated. In true Sony fashion they’ve overly complicated troubleshooting as well..Stash_69Version: 7.3.0

Multiple speakersImpossible To use this app with more than one compatible speaker.Dave MczVersion: 7.3.0

Now I need an iPhone 15 to update my App?Why would Sony decide to only support this App with an iPhone 15 or better going forward. Hopefully I can continue to run it by just not updating my phone app, but what a pain. The general forced upgrade path where you have to bit new hardware to replace older still working fine hardware is getting pretty stupid. I also don’t find the app terribly intuitive or user friendly, for things like operating zone 2, but that’s another story..Woodjay333Version: 7.3.0

Terrible AppConstantly loses connection. Starts talking in the middle of the night. Will not keep a stereo setup..Blackie2369Version: 7.1.1

App is slowApp hangs when providing basic functions on IPhone 14. Very annoying..TBR_72Version: 7.1.1

Input resetsSony needs an update. The input resets every time you turn on a device forcing you to open the app to select the correct input again. Happens about 1 minute after you turn on the tv for example. Frustrating..PontsyVersion: 6.3.0

Something is buggy here july 2020Had the app for a long time. Purchased a new speaker and app doesn’t recognize it and asks for bluetooth to be turned on..... when I’m already using the speaker without issue... also asks for wifi.... why? I’m on LTE, what’s the problem? Come on Sony, quality product with mediocre software support..PvrveyorVersion: 5.16.0

AwfulThanks for removing support for my 2 year old receiver. Never buying Sony again..AnthropostropheVersion: 5.7.0

Total Garbage negative starsApp is utterly worthless without all locations and tracking services enabled. Unless you want to hand all your personal data over to Sony skip this app and just use straight Bluetooth.M1K37H3KN1F3Version: 7.4.1

Garbage electronicsStr an1000 biggest piece of garbage I have ever used crazy glitches barely works have to reset dozen times before it works.So done with garbage techVersion: 7.4.1

MixNeeds a bigger eq as this just don’t cut it.Hardtail1966Version: 7.4.1

Sony SpeakersComplicated than it should be to set up..RvdghujVersion: 7.4.1

App connectivity issues!The app should work better.MafufisVersion: 7.4.0

Not compatible with SRSX7Sony claims it is but doesn't’ t see speaker..Za Lewits..Version: 7.4.0

Crashes constantly for monthsThe app crashes constantly for my STR-DN1080 for few months now. I tried uninstalling it, reinstalling, deleting bluetooth device, repairing, rebooting the phone, all in different order multiple times, nothing works. This app is very basic, volume control not supported with the watch, very disappointing. I used it for years until it started crashing, very inconvenient to have to do 2-3 steps to control the volume. could be 1,000x better, who is sleeping at Sony?.PmeilleurVersion: 7.4.0

How do i connect sony head ohones to a phoneThis entire company is a circus. 2 hours deep and i still cannot use my sony headphones..BicchoiVersion: 7.4.0

Not necessaryI installed the Sony App but don’t see any advantage in having it use up memory when I can get the same functions on my device’s regular Bluetooth..FunFoneVersion: 7.3.0

App keep screen open unlimited timeThe fact that this apps keep my screen active unlimited time make me nervous, if I forgot to close the app in order to not have burn in screen, this is the reason I deleted it.Ovis70Version: 7.3.0

Cannot set equalizerCannot set or adjust equalizer or any option while playing.JohnttilVersion: 7.1.1

Using a Sony xg 500 for review *It’s sick when the lights change colours but I feel like maybe you guys could make the app a lot cleaner and simple…it feels sloppy and it’s really flawed and who let this drop as a final product? I spent 600 dollars on a speaker to get a garbage app? When skull candy’s headphone app is better in most ways for comparison..Lots more campaignVersion: 7.1.1

WifiCommunication en fonction wifi aléatoire pas trop fiable … difficile de faire des mise à jour.JazzRexVersion: 7.1.1

RemoteCan't make the remote work.Kylolo777Version: 7.1.0

Apps not workingIm.! Impossible to change to stereo mode. It’s greyed out..!.Torontonian123Version: 7.0.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.6.0