OpenTable Customer Service

OpenTable Positive Reviews

SpeechlessI’ve become embarrassingly a regular hahah and even though in my brain i feel like i spend to much on food in general i can honestly say ive never regretted paying the bill at Roka Akor. Not only to they provide exceptional service indoor but on wends they also provide valet to make the experience even more luxurious and memorable. I have spend almost all anniversary’s, birthdays and special occasions (Mother’s Day, Valentine’s Day etc) here and am NEVER disappointed. The staff is wonderful and the food is amazing. I live in old town so it’s a good 20 min drive for me every time and not have i made the commute but have even door dashed it and the quality is always the same. There events are amazing i did there mother day even and they presented my mom with a $25 gift card as a thank you and a please come back. I’ve spent Valentine’s Day here and my girlfriend was presented with free valet and a rose upon entry. It is very surprising that they don’t have a waitlist and are always available to make reservations even day of. I can honestly say this restaurant as a whole is UNDERRATED! I will continue to bring friends and family here and they will always have my business. With the lifestyle i live i am blessed enough to have dined at very high end places such as ocean 44, Mastro’s, Toca madera, Dominick’s stack house etc. and they fall along the same profile with service, food and experience. Don’t waste you’re time, please try this place out! Definitely one of my favs in not my number 1..GjhtrfdechjhfsVersion: 17.19.1

Good App, but Needs ImprovementI love the convenience of making reservations on this app, but I’ve given it 3 stars as it needs some improvements to go from good to great. OpenTable is great as most places use it, but if a competitor were to come up with a better user experience, I’d switch in a heartbeat. 1) Needs functionality to redeem points for dining coupons electronically. It’s 2018, why can’t I get a barcode that can be scanned at a restaurant? I tried to redeem points last weekend and it said to go to my desktop...some folks don’t even use a desktop outside of work. This is a huge miss. 2) Needs a better layout of local restaurants and navigation. I’ll search for local restaurants and after listing a few, it jumps to those 20 miles away. I’m in a huge metro suburb and I want to narrow in on a certain town and not get mixed results with places far away. I go out a lot and do a mix of city and suburbs but for folks not familiar with the area, it could be deceiving. For example, searching for something close by and you see an interesting place and don’t realize it’s further than you wanted until you click on the restaurant to explore..Cucina SaporitaVersion: 12.5.0

Agree with the downgrade commentWill no longer use the app because it will not let me log out from one id (FB auto login) and attach to my primary account. Very frustrating for people who travel for business and keep reservations separate due to need to share accounts with a personal assistant who shares travel planning responsibilities. Have deleted the app and FB and adjusted settings multiple times. Additionally, no way to report error in the app. Sad because have been a long-time and 5-10 rez per week user. Also really do not like the front page interface of the new upgrade of app trying to sell me on a vignette. This app was a decision support system-oriented piece of software used for more than answering the simple question of where should I eat. Any internet search can provide that with more meaningful information. Using an app like this should solve problems faster than a random internet search or a map search. Dining rez solutions deal with location, time, cuisine type, and price - not how do the pictures on the landing page make me feel. This app *slowly* but surely was able to hone in on viable options before the latest upgrade. Now, it takes an objectionably long time to get through the silly fluff. It forces out your time/location requests if there are no results in order to present you with options even though they won’t work because they don’t meet the search requirements. This is a waste of time for the user. I will only use the Open Table site on computer now. The app is dead to me until these issues are fixed..Ana RedVersion: 11.17.0

Fair Review?Overall? I am very happy I can reserve in advance and not have to worry about long wait times while on vacation. Good Job! However, the app to get you to “some” places are not accurate, and when I called the restaurant no one answered, which isn’t all of the OD App’s fault, but the horrible directions from their link to the restaurant in the app is an oversight that can be fixed. I did appreciate that when they contacted me in email to remind me it is courteous to cancel reservations (i.e., as I DID already try, due to no fault of my own or lack of effort) the context of their email left a tone that didn’t assume it was ALL the customer (my) mistake. The email left a kind of open, placing no exact fault on any one party as the email just went over the correct procedure to cancel for next time kind of thing. I found no negative remarks in my account as a result of this mix-up, which was how it should have went. This is why I am trying Open Table again, and still providing a good score of 4/5. Honestly 4.5; but that isn’t an option. Good App Overall. Fix these little quirks like, a direct link to the restaurant’s email account, so when someone cannot get through on phone, the company can go see what is up, and then can offer up the canceled seat in real time to another party on the waiting list; thus, leaving everyone covered, and common courtesies can be given between all parties..JojoclownVersion: 14.12.0

First time visit, Dinning Professional. (Yelp)I travel the world and have the opportunity to try different restaurants and food places in some really cool places but this one was tough to rate. We ordered the following to get a broad taste of what they had to offer. The shrimp cocktail was a 0 out of 5. Needs vast improvement. Acme frozen jump shrimp is a 4/5 compared to this. The soup was plain chowder with crab and was really good. 4.5/5. The oysters were ok- small, but good 3.5/5. Keep in mind i work in the seafood industry. Bread was good but the butter was just ok. 4/5. The wings were less than ok. Lacked everything. 2.5/5 Old Causeway wings need to come here. You know what I’m talking about. 😊 Now to the entrees. I had the salmon over a bed of rice with lobster mixed in. Really good. 4.5/5 Young lady had the Black Bass over a bed of corn and zucchini. The fish tasted ok and the beds of corn was really good 5/5 but the bass was a 3.2/5. The drinks we had were old fashion and elixir de flor. Old fashion had no muddled fruit/ cherry but tasted good. 4/5. The elixir tasted good and the young lady that ordered it gave it a 5/5. We don’t observe any GMP failures or cross contamination. The waitress came back several times to check on us. Last thing- the atmosphere is amazing. You won’t find a better place to come have a drink and meet some friends. Very welcoming and warm atmosphere. Will be back and look forward to trying other items on the menu..Triple Linde 19Version: 26.9.0

Making a ConfessionHad the opportunity to check out Confessions Houston this weekend and I’ll say this the vibe and ambiance are definitely top tier. The atmosphere gives upscale Houston nightlife mixed with a modern dining experience. Great music, beautiful setup, and the energy in the building makes it a solid spot for date night, birthdays, or just getting out with friends. The food was flavorful and well presented, but Chef Randi’s brunch menu really added a personal touch to the experience. You can tell there’s passion behind the food, and the brunch dishes were excellent from presentation to flavor. The fried lobster with French toast was outstanding, the jalapeño chicken biscuit was packed with flavor, and the black squid linguine pasta dish was absolutely delicious. The cocktails were on point as well. What also impressed me was the hospitality. Manager Victor made it a point to stop by my table personally, say hello, and thank me for supporting the business. That level of customer service and appreciation goes a long way and makes you want to come back. If you’re looking for a restaurant/lounge in Houston that combines great food, drinks, brunch, hookah, and a grown, upscale vibe all in one place, Confessions Houston is definitely worth checking out. I’ll definitely be back..Bway11Version: 26.15.1

Great for both the restaurant and the customerOpenTable is a fantastic platform that has revolutionized the dining experience for both diners and restaurants alike. I recently used it to make a reservation at a local restaurant, and the entire process was seamless and user-friendly. The interface is intuitive, making it easy to find available tables, browse menus, and read reviews from other diners. One of the highlights of using OpenTable is the ability to earn points with each reservation, which can be redeemed for dining rewards. It’s a great incentive that makes dining out even more enjoyable! I also appreciate the detailed information about each restaurant, including their cuisine type, ambiance, and customer ratings, which helped me choose the perfect spot for my dinner. Customer service is top-notch as well. When I had a slight issue with my reservation, the support team was quick to respond and resolved the problem efficiently. Overall, OpenTable enhances the dining experience by making it convenient and rewarding. I highly recommend it to anyone looking to simplify their restaurant reservations!.123 IreneVersion: 26.14.0

Danny ScarpellinoWe are huge fans of Tre Scallini and have been for years. We try to eat there every Saturday night and love it. We have a favorite wait person named Kellie who makes the night extra special for us. We sometimes have guests with us but mostly we go alone as our date night. We are never disappointed with our meal or the service. If you haven’t tried Tre Scallini then put it on your must do list for sure. We’ve been through nearly the entire menu but the specials usually are our first choices. Always a nice, no a great fresh fish special or a great steak. One more important thing to note about this place, it’s elegant and that’s a quality in restaurants today you don’t see much anymore. Elegant dining has become a thing of the past and it saddens me. Going out for dinner on a Saturday night used to and should still be the highlight of the week for couples. When I was growing up my parents went out on Saturday night and it seemed like all the restaurants were dress up and were elegant but today it’s all about casual dining and dress. Tre Scallini is all about a special night out and a place you can certainly dress casual for but if you like to get dressed up for Saturday night dinner this is the place you won’t feel like an outcast. Most men wear a jacket and many wear a tie too. I don’t wear a tie but I do like to wear a jacket. Years ago, especially in NYC if you didn’t have a jacked one was provided for you by the maître d’. Today’s restaurants don’t even have them anymore but this place does and it’s a nice touch. At Tre Scallini the maitre d’ knows all the regulars by name and escorts you to the table with a hug and a handshake and a big welcoming you greeting. Valet parking is another lost touch but Tre Scallini has that too. So overall it’s a great night out in style and grace and great food..Danny scarpVersion: 16.8.1

OpenTable “Collect Dining Points” ToggleI have been an OT member for many years. Until recently, there has never been an issue with my successfully collecting dining points at a participating restaurant. But over the last several reservations I’ve made, I noticed that I wasn’t collecting points. I did some digging, and I finally noticed that there is a setting under my profile for collecting points that had inexplicably been turned off. (Hopefully, this isn’t a strategy to minimize the number of points collected on OpenTable reservations.) It’s a fairly obscure process to find where the setting is located. In addition to this issue, I’ve been finding that reservations I’ve tried to make at restaurants both locally and when we’re out of town frequently seem to have no seating options at a time that we choose. However, when I call the restaurant directly, magically there ARE tables available during our desired timeslot. This whole experience lately has soured me on the app..Rocket2MeVersion: 17.2.0

Needs upgradeOpentable is obviously good for getting a reservation. However, it lacks big time in restaurant discovery. Sometimes I want to find a few interesting places in my city. When I start searching the default setting is for a reservation right now, in 30min or whatever. This obviously means a lot of places don’t show up. Searching neighborhoods is a nightmare on this app (a lot of missing neighborhoods), you basically have to use the map, which defaults to the above setting I mentioned and is cumbersome to use. There is no info on new interesting places. Again basically there isn’t a good way to discover new places (unless you want one — right now lol). If I had to remake this app, I would make the map much more about discovery. You open the map, and it shows your entire city blanketed with restaurants. You would have an easy way to drill to a neighborhood and wouldn’t have to keep pressing “search this area” (how can you put something so cumbersome in your app?). Markers would be color coded or whatever based on various things- if it’s a high end place, if it’s a casual but really good spot, If it’s a new place with buzz. If I had it my way, the “favorites” would be a separate tab that you can access immediately and when you open the map, you can push a button to just see your favorites blanketed around the city. The recommendation engine needs to change so it stops giving me recommendations just in my neighborhood in my city. In the age of Uber I can go anywhere in my city to eat. Anyway, just some thoughts as I facepalm because this app is ok but could be so much more. There is no good way to do restaurant discovery today on any app. Try googling - that’s a whole separate nightmare..Ace1001101Version: 12.12.0

Lack of TransparencyFor the first time since using open table for several years, I was unable to cancel a reservation through the app. I made a reservation around 10:30 in the morning and my group decided they’d rather eat at another restaurant. I went into cancel within minutes of making the reservation and it said I would have to call the restaurant which I did immediately. There was no answer so I left a voicemail and sent a message to them through the app. As of 3 in the afternoon, I had tried calling several times , left another voicemail and a couple more messages through the app with no response Meanwhile I can’t reserve dinner at another restaurant through the app because I still have the old reservation at the same time. I’m concerned now that they will charge me as a no show since they haven’t responded- although there is no mention on open table for charges related to no shows There is no mention on open table about the restaurant reservation policy so that maybe I would have had a heads up how difficult it is to cancel. If I did I would have never made a reservation at this restaurant in the first place I’m also frustrated that there is no way to get a hold of an actual person on open table to get help removing the reservation. Just an automated chat that sends you through an endless loop which keeps ending up with contacting the restaurant as the solution. Well open table the restaurant doesn’t answer their phone or return calls!!! In the end I may just have to delete my acct.HskshauansbgsksjxVersion: 16.0.1

Useless without way to update contact infoThe app is useless if there’s no reliable way to update your contact info so restaurants can confirm your reservation. I missed my Valentine’s Day reservation (they called to confirm using an old phone number I cannot update in OpenTable) because the app failed to update my phone number after changing it on both my mobile and desktop versions of the app. Customer service said they’d manually update the phone number after our attempts to troubleshoot the issue failed. A few days later they let me know they deleted an old account OpenTable account of mine that I wasn’t using. They didn’t change my phone number and—not surprisingly—deleting the other account did nothing to fix the issue. I understand the wish to troubleshoot, but after resolvable attempts have been made, that’s not the customer’s job and if the app doesn’t work for reservations what’s the point?.HollyAlyssaVersion: 15.10.0

Generally excellent app, but skip their “waitlist“OpenTable works really well for reservations. I have used it for years and have never gotten to the restaurant without my reservation being there. They do not have as good as selection of restaurants as they did years ago, and they cut down on the perks. I used to like to save my points to try a new restaurant but now this is not one of the perks offered. I recently tried to make a reservation at a place that was completely booked so I got on the waitlist. Reservations did come up but seconds later, before I could click on the notification, the reservation was gone. After this happened a couple of times, I ignored the notifications. other “openings“ on the waitlist were outside the time I had requested.. They should give the person at the top of the list a defined amount of time to respond. Not everyone is good at beating the buzzer. Period I found it Disappointing, and annoying. This is an otherwise good service, and I hope they will improve this feature for other people..StockpacerVersion: 17.7.1

Our Favorite Sit Down RestaurantWe are happy to live near Van Rensselaer's Restaurant. It is our go to for a wonderful meal and it doesn’t have to be for a special occasion. Their menu suits us perfectly - the mixed seafood grill is always so perfectly prepared. Last visit it was tuna, seared on both sides and warm in the middle that melted in the mouth, swordfish that was tender and juicy and so fresh tasting, and shrimp cooked just the way I like them. It's a hard decision to choose from their menu, as they prepare salmon and other fish in a number of ways so you can make a choice. Salads are satisfying and served in an appealing way. And then dessert. Oh, my. Once you’ve tried their toffee Kailua chocolate mousse cake it's impossible to order anything else, if you’re a chocolate lover. Don's favorite is the crime brûlée and their carrot cake is made on premises and is legendary. This will be the last weekend that they are open until spring so we are reserved. Thank you, VR’s, for some wonderful meals this season!.NfkenziVersion: 16.1.0

Thank God this place opened in our neighborhood!All I can say is WOW WOW WOW! We came here for the second time (first time yesterday) and still the same review! Fresh homemade food served as described, but even better! The past two days we have almost tried everything and took food home to go! Amazingly, delicious food and it’s going to be hard not to drive by and stop no matter what! I recommend the calamari, hummus, pizzas, the lamb (doesn’t matter burger or the entree). This place knows the proper cooking temps on the lamb and the “Mediterranean” is truly “Mediterranean” if you know what it should taste like! Also, the talent within the restaurant is professional, well-versed on the menu and the wine list. Customer service is definitely a 5+ along with the food! You have a diverse variety of food to choose from such as pasta, pizza, seafood and it’s all amazing! A must try and you will be hooked! Seriously, it is one of the best restaurants in the valley!.Dee Honest RatingsVersion: 12.5.0

Amazing experience for all the sensesMy boyfriend and I had a beautiful date night at Salt & Cellar. As we do not drink alcohol we so appreciated the beautiful mock tails, he ordered Into The Woods which was a green juice with shaved chocolate on the glass sitting on a bed of moss with mushrooms and a dry ice mist that is created with the server pours water into the moss bed activating aromatics and essential oils. I ordered a Moon (something?) which was watermelon and lavender and it was delicious!! Our server Matija was so sweet and accommodating, we took his recommendation for the appetizer and loved it and then enjoyed some vegetarian options. After dinner Matija so kindly gave us a tour of the amenities at the hotel and offered to take photos for us. It was truly a magical night to remember and we are so grateful to Matija for making it extra special for us! We will definitely be back to enjoy for of the vegetarian menu and experience different delicious mock tails! Thank you again..Dani&CesarVersion: 16.28.0

Missing info, no human to reachI’ve been using the app for 7 years and never cashed in on any points. They either expire, which I don’t think should ever even happen…or seem out of reach for anything good. I still use it a lot for the convenience of making a reservation. I just went on and all of my reservations are gone! Including one I made that it’s coming up in 2 weeks…GONE. There’s oddly only 2 old reservations showing from 2019 (I have made well over 50–100, including at least 3 in the past month. So all my points are gone too. It takes so long to accumulate points and now I have zero. There’s no one to talk to…they have some bot who “helps”, only if you ask exact questions- none relating to my issue. I’m so annoyed. Honestly, I’m over the app at this point and I’m wondering if there’s another similar one. Seems like a scam to get me to think I’m gonna earn something for using it. Where’s the customer service? How do I get all of my reservation history back along with my points?.HeadingtoFLVersion: 18.3.1

OpenTable: Simplifying Restaurant Reservations for Everyone.The OpenTable application is one of the most convenient tools for making restaurant reservations. It provides a smooth and user friendly experience that helps people easily find and book tables at restaurants of all types from fine dining to casual spots. The app allows users to search by cuisine, location, and available time, and it also shows helpful details like photos, menus, reviews and ratings. The confirmation process is instant, and reminders make it easy to manage your plans without calling the restaurant directly. Another advantage is that many restaurants update their availability in real time, so users can trust that what they see is accurate. The app also helps travelers discover new dining experiences in different cities. It would be a great addition if OpenTable could introduce a loyalty or rewards program, where users can collect points for every reservation and later redeem them for discounts or special offers. Since the platform already connects people to a wide range of restaurants, a reward system would encourage more frequent use and benefit both customers and restaurants alike. Overall OpenTable application is a reliable and well designed app that simplifies dining reservations and enhances the overall restaurant experience. Thank you very much..Chocolate UAEVersion: 26.0.0

Great authentic Mexican flavors.This was our first experience at Buena Vida, and it was fabulous. We are a Latina-American family, and it’s tough to find authentic Latin food in this area. Buena Vida does a terrific job of blending fresh flavors, with a modern twist. I have lived in Mexico, and this is the best we have found in the Northern VA area! We did our best to try as much as we could:) Corn tortillas with queso fundido were delicious. Hangar steak is a winner and melts in your mouth. Chicken enchiladas were out of this world with a perfect blending of exquisite flavors. Shredded pork enchiladas are great. Guacamole is as good as any in this area. Sweet potato is yummy. Branzino increíble! Short rib is tender and perfectly brazed. Potato flauta with leeks is a vegetarian option that is really good. (And there were plenty more veggie options we didn’t have room to try!) The Pork belly is also good. And I could go on and on. And can you believe that you get all of this for $35 per person! As much as you want??!! The service was outstanding. Our waiter was very good, and checked in on us frequently. He knew how to describe the dishes well. The busboys were very good - which is not always the case! They literally did not make a single mistake all night. Water was filled frequently. They brought us clean Plates and silverware as soon as we asked.... So we give Buena Vida a 10/10, and will be taking our family back on Saturday for dinner! Felicidades to the entire staff!.Dfonz60Version: 13.10.0

Performance beginning to degradeI’ve been using OT for ages, always had awesome experiences but today it was a train wreck. I was trying to dine at the Galvez Bar and Grill in Galveston Texas, after an hour and too much trouble with the wait staff we decided to leave and go at a more reliable restaurant. I tried to use OpenTable to make a reservation and OpenTable said “want to modify your reservation”, I said “yes”. Opentable popped up with “Call the restaurant”. I was one hour into dining. “Hello” Did the app not connect I had already been checked in? The restaurant checked me in on the app. By now I had already told the restaurant I was leaving. I tried to book another restaurant Gaido’s in Galveston Texas but the Open Table reservation would not process. Got to the they said you don’t have a reservation. Tried to reserve again and OT insisted I call again. So I called again spoke to The Galvez they said they were cancelling. Still the OpenTable app would not let me cancel. After dining at Gaido’s the app does not show Galvez Bar and Grill since it is cancelled and Gaido’s never got logged. The tool was built to simplify, but now they have changed the way their data is managed and so they have broken the process. It was a good many years but I believe OT is about to lose a very loyal customer, not willing to go through OT hassles..YessampVersion: 13.0.0

Affordable, Upscale Chinese in LexingtonAn early (5PM, after an afternoon matinee theater performance) dinner at Shun Lee was perfect. The decor is upscale, modern —marble and leather— with touches of red, gold and black. My husband and I both began with soup: egg drop for him; hot and sour for me. Excellent. For the main dish, I chose Double Cooked Pork and asked for the addition of some stir fried veggies. The result was fantastic—lots of colorful veggies with pieces of cooked pork—and bacon!— in a pleasantly hot sauce. My husband was equally pleased with the his beef dish. Both of us had fried rice which was a delicious brown rice with peas (no crispy fried bits or egg I associate with fried rice, but delicious). We ended the meal by sharing an ice cream wrapped in rice paper dessert served with whipped cream. WOW! It was kind of like having ice cream mixed with cookie dough. My husband had a light beer and I had a glass of white wine—a generous pour. The check was very reasonable. I can’t wait to go back and try other dishes..Edie M TVersion: 17.18.0

Improvements madeFirst of all, who are these people detailing the restaurant’s tilapia and their server ignoring them on what is supposed to be the Open Table app review?! This is not Yelp, folks. This latest update resolved my ire with the searching. We can FINALLY search for restaurants in San Francisco in its entirety. For a long while you had to specify a SF neighborhood when looking for an available restaurant i.e. 3 people at noon in the Mission, San Francisco, CA. Every other city, you were able to indicate and search by just the city name all except for SF. Looks like the capability has returned. But scrolling through the list of restaurants was and still remains to be both annoying af and difficult as where my finger lands to swipe up or down to move the page up or down, it’ll attempt to drag and drop that restaurant as a link to a message whether text or email. Why anyone ever thought that would be a good idea when everyone in the app is using a touch screen phone is beyond me. Can we get that fixed, please?.Ekim7434Version: 12.17.0

A must visit Winery that serves food.As soon as you step in was welcomed with sample of wine. Presented with drink options and then was able to walk around and see what items they had for sale. Unfortunately we didn’t plan this part better and enjoyed the wine experience more. Next time. Off to our reservation we had quite a mix of food. Shrimp Rosotto which was amazing. Chicken sandwich that was listed as a favorite which was also good. The turkey burger though was of a softer consistency and not like a traditional patty. It was good, but not what we were expecting. They did exchange for a regular burger which turned out to be great. We decided after a couple more samples each to indulge in monthly membership and will definitely be returning. It’s amazing seeing all of the wines they offer from their own branding it’s pretty overwhelming actually. But now with a membership we can try them all..Oh_dude_9999Version: 12.5.0

Redemption of points earnedWe love making reservations through the app and earning points. It’s so easy to find and reserve time slots for our favorite, tried and try restaurants as well as new ones to try. However, redeeming your points and actually using them are quite a different story. After a very lengthy and difficult process of redeeming the points we earned through making reservations with Open Table, it turned out that the restaurant that we chose to use the redemption certificate didn’t have a clue as how to use the credit… and pretty much washed their hands of the responsibility of doing so.. stating that even the manager couldn’t figure it out. So, we left without using our certificate… which was disappointing. Needless to say… I have this wasted certificate that apparently I cannot redeem. It’s making me think twice about using this app due to this situation..Ty star 9000Version: 15.7.0

So EasyWhenever the opportunity arose to have dinner with friends or clients and I “signed up” (got stuck with the responsibility) to make reservations - I was unfortunately that guy who inevitably called very late in the process to make reservations. This resulted in lousy tables, zero availability, and/or complete changes in venues and plans. My job, like so many others, is not ideal for making calls, relying on human interface, and locking in a reservation in the middle of the day. It’s a challenge for folks who work in fast-paced environments like emergency rooms...IT operations centers...service stations...or virtually ANY retail entity to find a window during business hours. If I found a window to call, it was either before or after business hours. Rarely did I call during the work day, as other things took priority and the idea of sitting on hold or being transferred around the restaurant encouraged me to procrastinate. This app changed all that. I can make a reservation at any time day or night. No humans involved. Any special requests like anniversaries or birthdays can be submitted with the reservation, and I’ve never had an experience where the restaurant did not get the special request or message. Canceling or modifying reservations are a piece of cake. Adding or subtracting the number of people in the party, setting up reminders, or adding notifications are easy. And lastly: “Double-booking” by mistake (or intentionally - trying to game the system and hose over other patrons) by making two or more reservations at the same time at different venues isn’t possible. Love this app..Jack2liz4Version: 12.12.0

Fancy Night Out-No ReservationFor a company that specializes in dinner reservations, it better work or what is the point? Right? I made a reservation for a restaurant on 2/16 for Saturday 6/9 just to be sure we could get into this nice place. 2 days before I got a confirmation reminding me about the reservation. Our party of 4 showed up, only to find a sign on the door that said the restaurant had closed on 5/27. All decked out we stumbled around town to find the only upscale place that would take us. Turns out there was a party of 12 in there who had the same experience. Imagine a party of 12 scrambling around to find a table in a small wine town? Easily Open Table should be on this, and send a note. The restaurant could as well, however if they’re closing/ closed who would do this. While I would normally not give any place just one star, this is the 2nd time I have had this happen with an Open Table reservation. The first time was on New Year’s Eve. There have been no communications from this app regarding this unfortunate experience. I would recommend that all restaurants who take Open Table reservations start working the front desk themselves and stop paying their fees. I would recommend all diners to trust the telephone more. You may be the next. Do not trust this app to be 100% reliable..Nimbus 5000Version: 11.18.0

Great but poor supportI have used Open Table for years very successfully for business and personal dinners of all sizes, places and locations. So what’s the problem? Trying to change email addresses has been impossible. The on-line process sends endless repeated questions in a never ending loop. Found a real person chat (not the AI chat you start with) who said he would help me but he suddenly dropped off with comment “I will send an email and tell you that it’s fixed.” Email never came and the email did not change. Soon my old email will stop working and I will be unable to contact OpenTable or their many restaurants. There’s no apparent phone number and a simple quick conversation would solve this instead of endlessly sending the same questions over and over by their sad AI chatbot..Krs architectVersion: 16.26.0

So good we are going again.We arrived on the Big Island on a Sunday, so of course our first dinner was Monday. We chose The Fish Hopper and were not disappointed. Service was great (thanks Jardyn)! The clam chowder is absolutely delicious-the cup is great as a appetizer but if you share you’ll regret it! The poke nachos are tasty but the portion is tiny for the price. The fish and chips was not over coated with batter crisp fresh and not greasy. The Parmesan crusted Mahi Mahi was fresh and delicious. The shrimp and beef skewers were good, although my son loves shrimp and it come with 2 skewers of beef and 1 shrimp(he would’ve preferred 2 shrimp 1 beef. I had the scallop risotto-the scallops were cooked perfectly the risotto was creamy with good flavor (I preferred To add a little salt). The cocktails and mocktails were also very tasty. Like the title said “so good we are going again” For our last night on the island!.Momma condostaVersion: 17.20.1

Be careful how you use this app. They are sneakyIts ok for reservations but the sneaky developers just added a toggle for you to ‘opt-in’ on receiving points. Then they make it difficult to redeem. Far cry from the original concept and the app developer actually treats you as the enemy rather than streamline and make it easier to use. They change terms and conditions often requiring to keep an eye on uses. Make sure you are awarded your points and keep your receipt. These folks make it very hard to collect points if the restaurant forgets to credit you. 2019 Update: this company makes it so difficult to redeem points, gift points that it makes you wonder why you even use the app. To the Developer: your Customer Service, responses, replies are very poor. Either use a call center and stop hiding behind email or watch members drop you..DufferJVersion: 12.7.0

ManagementThe environment of the restaurant was beautiful—truly amazing. However, the management was unacceptable. I have never felt this way about a restaurant, but it is clear that the management team either needs to be retrained or closely observed. I would like to start by saying that my server did her best. I could tell she was overwhelmed and that the workload was a lot for one person to handle. It was also apparent that there was no sense of team-style service. I even noticed that when my server tried to speak with management, they appeared visibly annoyed by her. As management, patience and support should be a priority. What truly set the experience off was an allergy issue. The Brussels sprouts were served with peanuts, and when we brought this to our server’s attention, she was very attentive and apologetic. She informed us that she would notify the manager, who would be coming over. However, before this even occurred, we had already waited 30+ minutes for our appetizers. After that, another 30+ minutes passed before our entrées arrived—only for the food to be served with pork, which we had specifically asked about in advance and were told there would be none. We arrived at 8 p.m. and did not receive our food until the kitchen was closing. Despite this, the general manager never came over. He never checked on us, never apologized, and never acknowledged the situation. What made it worse was that I could see him through the clear glass, watching with an unpleasant expression on his face. He was aware, yet made no effort to fulfill the basic responsibilities of management. When I finally spoke with an assistant manager, I found him equally unhelpful. He did not offer any meaningful support and simply stated that the general manager had already left. His tone suggested that the issue carried no urgency or importance. This was unprofessional and deeply disappointing. I am highly upset, not only because of the lack of accountability, but also because we are members. We frequent this restaurant often, and on this occasion, we brought guests for the first time after recommending the establishment. Unfortunately, the experience turned into an embarrassment..DeyDaiiVersion: 18.20

Not a bad app, but no communication with real people running it is bad bad badSince this is apparently the only way to offer feedback on the technical side of things, here we go. I like OpenTable, the app runs great in its function, however I work at a restaurant that uses this booking platform and there is a way for clients to capture MORE bookings. If the search was a filter option to at least search for a time frame of multiple hours, maybe even across multiple restaurants, guests would see WAY more booking options. Example: 7o’clock resos are almost impossible to snag at Spinasse, so most people think we have no open tables because they have to search by 30 minute increments at a time to maybe find a slot that is open. It is a waste of time for the guests and for clients on OpenTable who still spend a considerable amount of time taking phone reservations because of the platform issue..MadalynnDarleneVersion: 15.13.0

FantasticUse this app all of the time, easy to use, get points to spend on dinners!.Geforce363Version: 11.0.1

GreatSuper app with rewards.PeterThomasFineganVersion: 11.0.0

Great App!!...Use it often!!...Has always worked great for me!....Country's the way we rollVersion: 11.0.1

WTHWhen I try to find a good sushi restaurant in my area (New Westminster) there are no results in my area even though I know there are many sushi restaurants around here! On top of that, it shows restaurants in Vancouver, Richmond and beyond. How the hell am I supposed to get ratings in my area?.JaimeLee59Version: 14.6

WowFacile d’utilisation!.Laure-AnhVersion: 14.18

Simple yet powerful reservation appVery easy to use but packed with info allowing to make informed choice when booking..The verroVersion: 18.17.0

Easy and flexibleOpen Table is making the whole process of finding and booking restaurants so easy! And nothing is set in stone - if you changed your mind - no problem- cancel or modify with no headache at all! It saves tons of time and provides with great flexibility!.LesiaukrVersion: 18.5

Lunch lady hits the bullseye againLove this place. Consistently very tasty, good quality food. Great place for all ages including young families..BpgrdgtVersion: 18.0.0

Best appLove this app makes it easier to know we have a table when we want to go out for dinner . We don’t have to stand in line and wait . Love the reminders we get as well.SuejkersVersion: 17.22.0

Great appThank you so much for inventing this app. Makes my life so much easier..BelginderVersion: 17.21.0

PerfectIt was very easy to fill out. Very quick..ShmilyVersion: 17.19.1

Excellent ResourceLove using the app to research and book restaurants. The only issue I have is leaving a special request. Many times it does not register directly with the restaurant itself..Liina LuomaVersion: 17.2.0

HelpfulI find that OpenTable is very convenient and helpful tool when making reservations online because it lets you know what times are available and it also prioritized restaurants based on where you have frequently gone Recommend that everybody uses when making reservations if the restaurant does OpenTable because not all restaurants do..Keyan24Version: 16.23.0

Si cancellationBonsoir S’il y avait une annulation pour nous offrir plus tôt ce serait apprécié! Merci Rob.Rob et NickyVersion: 15.20.0

The app does not always workOn two occasions I have used Open Table to book. When I arrive at the restaurant they do not have my reservation. That puts a real damper on the evening for ourselves and guests..Geriatric TeenVersion: 15.8.0

Love itGreat app.Chernoh567Version: 16.30.0

Best app!Love this app, strongly recommend..KimberleyNGVersion: 26.16.0

Restaurant reservationsEasy to book 👍🙏.Fan in vancouverVersion: 26.16.0

The Keg TorontoWe always come back to The Keg for exceptional service and quality of food. Love the atmosphere too!.BlackeyedsuzyVersion: 26.16.0

ConvenientGreat app with great up to date availability. Restaurants have always honoured the reservation, and the reminders are great (options for text, email and in-app).Jeff-WattsVersion: 26.16.0

Easy is great!I have been using OpenTable for securing dining bookings for the past 4-5 years. I find it very easy to navigate, excellent response, and am able to quickly secure table reservations no matter where I am whether in Canada or the United States. I highly recommend this service to anyone looking for a quick easy way to make reservations..JyuelVersion: 26.16.0

Open table appEasy to use and saves me time.KeriKinnsVersion: 26.16.0

Good experienceAlways easy to access.Suchaday!Version: 26.15.1

Just workSimple and straightforward.JohuynhVersion: 26.15.1

Great appOpen Table is a terrific app. Efficient, easy to use, provides access to all the best restaurants in town. I’m never unhappy when a restaurant website sends me there..TeufelsdruckVersion: 26.15.1

Makes it easyOne-stop shopping downtown reservations.KI MurphVersion: 26.15.1

Wildfire GrillhouseThe service here is excellent. Hailey and her co worker worked very hard. The restaurant was busy and they managed to keep all of their diners happy..DL dinerVersion: 26.15.1

SeamlessAlways fast and reliable.Hondo1963Version: 26.15.0

Kudos for simple securityLove the simplicity of one-time passcodes for logins..RobmacfVersion: 26.14.0

DhoomBest Indian food ever. Beautiful dining room. Impeccable service. Kunal and Eshal were amazing. Can’t wait to come back and recommend to everyone I know..Drgb1Version: 26.14.0

Multiple bookingsThis is App is incredibly easy and convenient especially when coordinating a huge group.Stacey fdVersion: 26.14.0

Open TableOur reservations ALWAYS go well on Open Table! Thanks!!.Mrs4estVersion: 26.14.0

Excellent food, great serviceHad Mother’s Day dinner here. Great appies, steak mains were on point, cheese cake was worth the calories..Laurrrrrr27Version: 26.14.0

Easy booking systemYou can trust guest food reviews! Easy to locate restaurants quickly!!.Mountainn ManVersion: 26.14.0

Easy and ConvenientThis has saved me a lot of time. I don’t have to call anyone. I can do it myself..LeafOjitaVersion: 26.14.0

MontanasExcellent.WeezoonVersion: 26.13.0

Date nightGreat atmosphere.SCPF19Version: 26.13.0

Love OpenTable!My go to for any meal. It’s the Netflix of dining out!.Mike041966Version: 26.13.0

ConvenientSimply one word ‘awesome’.KaynoninjaVersion: 26.13.0

Great app!Easy to use. Some points as well which make it awesome..TravisCrawford78Version: 26.13.0

App not at timesHave used lots, but recently terrible problems with Azure Ridge invitation option. None of my guests can utilize after 4 attempts over different days trying. Initial booking through the hotel. Maybe this is why?.RedFISH99Version: 26.13.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.17.0

OpenTable Negative Reviews

Red Circle Inn Nashota, WILooked forward to going there this past week. Arrived last night for our 5:00 reservation. Impressed with the atmosphere and heritage of this place dating back to the 1840’s. The bar and bartenders were pleasant and the cocktails my wife and I ordered were very enjoyable as we waited to be seated. After being seated in one of the many dinning rooms, we were served a second round by our pleasant waitress. My wife ordered the pan seared Salmon and I ordered BBQ Ribs. While waiting for our food, our waitress walked up and said here is your relish tray which amounted to 3 prepackaged saltine crackers and a small bowl holding about 8 or 9 small green olives and some butter. My wife and I looked at each other in disbelief ! Relish tray, come on !!! My wife’s Salmon was then brought along with my Rib dinner. Her Salmon for $40 was not very flavorful and was served with Risoto, and if she wanted potato, vegetable, salad or bread, they were additional ala cart items. My ribs were tender and tasteful and came with green beens and mashed, but later that evening, what I ate definitely did not agree with me. $150 later, we ended up pretty much disappointed and most likely will not return, as there are better alternatives that we frequent like Palmer’s, Kurtz’s and Alpine Retreat that have better food, service and a dining experience. Yes they are expensive as well, but we have never left feeling disappointed as we did last nite..Kath and RickVersion: 26.3.0

Totally BloatedAt first, I thought all the reviews and photos and “Yelp” like stuff was cool. But the reason I was using the app was to make a reservation, and that’s where things went south, at least compared to earlier versions of the app. Long story short, once you’re on the restaurant detail page, there is no clear way to make a reservation, or there are so many other options that it’s confusing. I ended up “saving”, thinking that would “save” my reservation, but when I showed up at the restaurant, all I got was a snarky gen-z hostess refusing to give me a table (even though there were a half dozen open tables in sight and only two reservations on her list). I’m not happy with Cane Rosso, but I also understand snarky teenage hostesses are all they can afford. I’m very unhappy with how bloated open table has become. Especially since I clicked on a link on Cane Rosso’s website and it took me right down this rabbit hole. It may have something to do with the fact I was on mobile and had to turn it sideways to get all the options. I know it can work, last week I followed the same procedure with Tupelo Honey and my reservation was seamless. Not the same experience with all restaurants, and that’s a problem, especially when you’re with your entire family, your starving, and the hostess could care less. In conclusion, this app needs better implementation across all restaurants and the need to simplify the restaurant detail page..CmilletVersion: 14.17

Musical ChairsI thought I would be writing a 5 star review tonight but that all changed with how we were treated by the wait staff, they completely ruined what was a great date night. My girlfriend and I have eaten at Mykonos Meze several times in the past and had a great experience however our last visit was a complete disaster. We were moved by the staff not once or twice but to 5 different tables during our visit just so they could sell the 4-seat tables to larger groups. When we arrived for our reservation we were told by the hostess we could sit and wait at a small cocktail table while a larger table came available, which sounded great. While sitting for a few minutes a 4-chair table came available and a waitress came by and told us we could sit there, but as we were moving to this 2nd table the hostess came by and told us it wasn’t available now and we would have to move to the shared counter. When we went to the counter (3rd table) there were 2 plates but only 1 seat for us to sit on. We informed the hostess of the situation and waited another few minutes standing over the counter for them to bring an available chair. Instead of bringing a chair a waiter told us to sit at a newly available 4-chair table (4th table). We waited for the table to be cleaned then sat down and after sitting for a few minutes another waitress appeared and told us we would have to move again to a 5th table because our table was reserved to another group. At this point we were quite miffed and lost our appetite so we just decided to leave and eat at home..BigFishBigPondVersion: 14.19.0

Customer needing assistance without response after several attempts to email.I have been an established VIP with open table Based on my dining history, reservations, always cancelled before and never once missing a reservation from Palm Springs to New York to Miami …I had thousands of points I never cashed in and even have current reservations but for whatever reason they won’t respond to emails and I’ve every concerned bc my app says all the sudden I’m a new customer with no benefits and no dining history which is false and the app is not working and again no response after several emails and no customer service number that I could not find …I’m losing hope and my open table was like a timeline off all my notable dining experiences and part of my life and just don’t understand how they cannot address this if they would look they should be able to see my phone number, name and all info is the exact same but my vip established account has disappeared. If I don’t hear from them I will never use them again and only use Rezy from now on. I even took time to post dining photos and rated restaurants we dined. Very sad for me if they can’t provide me with the much need customer service and I pray this gets handled. And I pray they do the right thing a get my true account back up and running. I’m a very loyal customer so, open table please advise..Blake Evan SimonVersion: 17.8.0

Reservations are a joke here!!!May reservations for our anniversary and we made it to the restaurant at 7 PM which hour reservation was at 7:30 PM. When inside and was told that they were two hours behind and they can give us a wait time. It was people that made it there for their 6:30pm reservation still waiting an 1hour and 40 minutes later. Even though the host was nice she couldn’t answer not one of my questions. Still had to pay for Valet, which was crazy when the restaurant didn’t honor their reservations. (Which I didn’t mind to pay the valet) I called ahead of time to make sure that everything was going as planned because I was sitting in the long line trying to valet part and I was told to come in to check in and after they parked the car I was told that they couldn’t get us in. I understand being short of staff, but yesterday was ridiculous just for a party of 2. I would never make reservations here again. They really need to come up with an new system to honor there reservation guest. We end up making reservations at Dakota’s steak house while sitting and waiting on our name to be called. Dakota’s took us at 9:30pm and sat us as soon as we made so you can see how long we sat and waited. It was overly crowded didn’t give the vibe from the website very loud..OpopihvkVersion: 18.0.0

Spins and spins and shows open reservation that is canceledThis app is useless. It used to be good. I booked a reservation and invited people and it notified them of the invites but then it didn't bother to notify any of them that I canceled the reservation. It also didn't push any notifications to me and didn't text. It sent an email. Who wants an email when PUSH and TEXT are turned on. When I canceled it did the same thing. My cancelation confirmation was NOT texted or pushed to my phone, the app just sent an email. Who wants email when a text is so convenient? N O B O D Y! Additionally, on the Home screen of this now totally useless app, it shows the reservation as still being open and confirmed, then it blinks and flips to reservation canceled and it just keeps spinning and switching between open and canceled. I logged out and shut it down. Same issue. I check all settings and everything is as it should be. I checked for an app update. There is none. I waited a day and tried again. Same issues. App is useless and I am tired of playing a guessing game. If I want a reservation I will book through the restaurants from now on. This app is unreliable and it's more work than it's worth. I had to contact everyone on my guest list to notify them our reservation is canceled. Terrible!.RG9ebcVersion: 15.3.0

Missed out on coveted booking spotWhile I do find this app very helpful to explore new dining spots and make reservations easy, I encountered a ruthless flaw in the app this morning. I have been on a ”notify me” waitlist for WEEKS to score a cancellation opening at a highly coveted location that is booked months in advance. The few notifications I got, even though I was able to run to the app to snag it, was gone within the 40 seconds I tried to grab the spot. Today I just so happened to have the app open when a notification came in for an opening. I ran to grab it, it was still open, but the app wouldn’t let me book because I already had a reservation for that time elsewhere. Yes, I made another booking as a back up since my chances of getting into the other location were slim. BUT to simply NOT allow me to double book myself when I would have canceled the back up booking is insane. I get not wanting people to double book, but instead of NOT allowing me to proceed with the booking, just tell me “FYI you will be double booked - proceed anyway?” Is an easy fix. I was trying to get notified for openings for today, so now I’m missing the intended window. Cool, thanks..HotburgerVersion: 18.7.0

It’s getting annoyingI like the concept of this app and fully support the idea. It gets as difficult as calling the restaurant, though, since I have to have many of these apps and I can remember who is on which app. But I digress, because that is not the direct problem of these programmers. What IS a direct issue is that it appears my account keeps getting deleted. I had an account, it even had points on it, but I didn’t use it a ton, because it is expensive to go out to eat and there aren’t a lot of restaurants near me that use this app. I went on a few months ago and tried to sign on, but the app prompted me to create an account. Okay, annoying and I lost my points, but okay. Then about a month ago, same thing. At that point I had 300 points. Now, they’re all gone and I have a new account when I had a reservation on the previous account. I actually had to call the restaurant, because despite the fact that my credentials were the same none of my points or previous reservations were there. Thankfully, the reservation is still booked at the restaurant, but it’s getting to the point it isn’t worth it to me. If I have to call the restaurant anyway, why use the app??.HMSellaRNVersion: 16.14.0

Not as they wereVery disappointed with our dinner at Ruth’s Chris last night. They have stopped serving the wonderful house baked mini loaves of bread and instead are offering large Hawaiian rolls. Those rolls just don’t bring the warmth and flavor of the bread! Bring back the mini loaves please! I ordered the 12 oz ribeye and was appalled what was passed off as a $75 steak. Thin, with globs of fat surrounding it. It was greasy and had no taste. I only ate 1/3 of it before I realized it was so greasy it would upset my stomach. Totally awful piece of “steak”. The creamed spinach was more like cream of spinach soup. Very thin and again tasteless. Our waiter did not check back with us after our steaks were served - I would have given him a chance to try again with my steak but he cared not despite the fact he had to walk past our table to serve his other tables. I did have a conversation with the supervisor before we left the restaurant and I am to be contacted by the manager. We have eaten at Ruth’s Chris all over the US and in Canada. We have enjoyed the dinners but something has really changed at this point. Extremely disappointing that one of our Special Places is no longer special..No Longer SpecialVersion: 17.23.0

Great App, But Shady Rewards SystemI have been using OpenTable for a while, and I love the convenience of booking reservations at my favorite restaurants, especially since I can earn Dining Rewards along the way. It is a great incentive to keep coming back. However, I have noticed that the ability to collect rewards has been turned off a couple of times, which feels a bit shady. This is especially frustrating when I specifically choose restaurants that participate in the program. If rewards are advertised as a benefit, they should be honored consistently. The app itself is user-friendly, and I appreciate how easy it is to find available reservations, but OpenTable needs to be more transparent about why and when rewards are disabled. If this issue were fixed, it would be a flawless experience. If you are not earning points, check your settings. Go to the upper right corner and click on your profile, then select “About You.” Scroll all the way down and toggle on “Dining Points.” Hopefully, this helps others who have been missing out on rewards..BluekiwieVersion: 18.9.0

What a mess.I've had this app for about 5 minutes and I'm ready to delete it. I booked a table on my desktop and it asked me for my email address for the confirmation. Then it said to open an account to keep track of the reservation and have me the option of logging in with Google (which is different than my email address I used to send the confirmation). So I went to my account and sure enough the reservation isn't there. I try downloading the app and guess what? No option to log in with Google on the app. So I go back to the desktop to change the password because my Google password doesn't work on the "log in with open table" option. I get into the app, no reservations. I go to the email confirmation I received and click on change/view reservation and it of course takes me to my profile page for the account with no reservations. So I click on add to calendar and invite Google email to my own reservation. In the account I get a notification that I was invited, and then accept. Then I click on upcoming reservations and there are no reservations. And the alert icon is still red letting me know I was invited to my own reservation..HahahaComedyVersion: 12.18.0

They do not check with restaurants - out of business restaurants still taking reservationsOpen Table makes no effort to confirm your reservation. Multiple incidents of the restaurant having no record of reservation upon arrival. They also have lots of out of business restaurants still listed on the app and you can still make reservations only to arrive to a boarded up business. There is no way to actually contact them. They do not stand behind their bookings and you the customer will be the one out of luck when the restaurant turns you away or is closed. We learned this when we arrived to a restaurant from out of town only for it to be closed when we arrived. This was for a large 70th birthday dinner and we were not able to find anywhere else to go last minute on a holiday weekend with a large party. It was really disappointing and open tables response, after being practically impossible to even contact, was they are not responsible for know if restaurants are still operating. It turned out the restaurant had closed 3 months prior to this, so it wasn’t even a recent or sudden closure..MTP-TXVersion: 26.15.1

Good for ideas, bad for reservationsOpenTable is great for looking for restaurants in the area and finding ideas, but they don’t verify/authenticate their information. I’ve only made two reservations with them, and one the first restaurant we showed up early to and had to wait past the reservation time. The second restaurant wasn’t even there. We drove for over an hour for a restaurant experience and the address was a city council building. We walked all around the building and surrounding buildings, asked for directions from another restaurant (they didn’t know of the one we had a reservation at) and we called the phone number OpenTable provided and they confirmed the location we were at was correct. Then OpenTable sent an email saying we missed the reservation. Extremely frustrating and disappointing to have a rare outing that was planned for weeks waylaid because they don’t check their information. Won’t book through them again, but will look for restaurants using the app, but only to book through the restaurant itself..Tommy BigottVersion: 18.12.0

TerribleI love Benihana and all I wanted was to have a great experience here on my birthday. The food was good as we ordered the 5 course specialty and the Wagyu steak meal to take home with us. Jacob the chef did a fantastic job entertaining us as he prepared the meal. The waiter was a hit or miss. Fast forward to us arriving home checking our Wagyu steak meal, we are missing a couple of important items that make up meal. We called the restaurant immediately and asked to speak to the manager, after going through and explaining the situation to three different people before we finally got the manager, he gets on the phone with an attitude. He argues and over talked us while we were trying to tell him the situation. He didn’t want to take care of the situation, he didn’t apologize for our order being messed up, he didn’t and still doesn’t want to reimburse us for our inconvenience. Bottom line if you eat here and place a to go order, please check it before you leave. The manager here is the worse. I really don’t like leaving reviews but I felt this was warranted when we spent too much money at this restaurant..Dadoll01Version: 18.10.2.0

Location improvements neededThis app is great for booking reservations, but searching for new restaurants in specific areas is always so frustrating. In Chicago, there are distinct neighborhoods, all with an abundance of delicious restaurants to try, but on open table you wouldn’t know this based on how their search function operates. I’ve noticed if you search and select a specific neighborhood, example: “Lincoln Park”, the restaurants shown are not in the Lincoln park area at all, and even show their location as “west loop” or “river north”, so it’s not that the restaurant has put the wrong neighborhood, it’s the APP that is showing sponsored restaurants in far neighborhoods, over restaurants in the neighborhood I’m specifically looking in. This is incredibly frustrating because if I’m trying to find a new place to try in my neighborhood, but open table insists on showing restaurants across the city, even when I’ve tried to search in my neighborhood, then I will not see open table as a reliable source to suggest new restaurants..NicknamepeenVersion: 17.4.0

Open Table and Apple Update issuesSo I used to love using OpenTable because of the points that you can earn for certificates. However, for the last 2 to 3 times when iPhone updates have occurred, my settings have change. The button that asks if I want to earn points has become “untoggled” each time. I do not sit on my app and look at every single setting and particularly for this one. It should be defaulted to earning points and then if you don’t wish to earn points, you can opt out. I reached out before because I noticed after a few dining reservations that I did not earn any points I was told today that I had exceeded the number of courtesies allowed on the lifetime of my account!!! Since when do courtesies expire or have limits attached especially when it’s of no wrong doing by the user? Not happy about this and do not have a problem going to the majority of the restaurants that we frequent on the regular, without using OpenTable if this is going to be case with them..Lexiev23Version: 16.21.1

Horrible customer service, unethical charge to my CCI’ve been an OpenTable user for years however today will be the last time I use their service. I made a reservation (which included a credit card charge for not showing up) that I then needed to cancel, however OpenTable told me the only way I could cancel the reservation was to call the restaurant. I tried for hours to call the restaurant but their phone number was disconnected and it never went through. I contacted OpenTable customer support and they refused to help me and told me they could not control cancellation of my reservation. They repeatedly told me to contact the restaurant yet agreed that the phone number was disconnected and that there was no other contact method available. The customer service agent was extremely unhelpful and just kept telling me to call the restaurant, which again, did not work. It’s extremely unethical to allow a reservation to be made through your platform with a credit card hold and then be completely unable to cancel it. I will never use OpenTable again..Noa_GuttermanVersion: 15.18.0

Good App But Suspension Policy is an IssueThe OpenTable app works great and the concept of it is really great too. The major issue is the suspension policy they have. While missing reservations is not great for the restaurant, as someone who’s worked in the restaurant industry, it is typically easy to fill voided reservations for customers waiting to be seated. I’ve use open table many times previously and missed one reservation way back in June where I was over “my limit.” I don’t frequently miss these but apparently enough for this suspension. It’s now been 3 months and I’m still suspended. Surely restaurants are missing out on more business by OpenTable monopolizing reservations and suspending people from making them for months at a time than the restaurant missing a reservation and just backfilling it with their waitlist. I know many people who have the same issue and have to choose other restaurants that don’t use OpenTable so they can get their reservation. I just use Rese or book through Google because of this but it’s a big issue for the user and the restaurants..Griffin sVersion: 16.0.1

Useless when searchingAs other reviewers pointed out, when you know exactly which restaurant you want to go and when, using the app is a no-brainer - book, dine, and get points. However, when searching for future dates, for example, when planning vacation travel, is AGGRAVATING. The app keeps resetting to 2 people today. I like using map view to search, and I’d zoom out to widen the area, click “redo search” - a whole bunch of options pop up, but when you click on them turns out they aren’t available at the selected time and it literally just brings up all the restaurants in that area regardless of time and date you are trying to search. Developers clearly know of this issue, as it even brings up a pop-up box asking if you want to update your search to the criteria you set previously - but even after you click “Yes”, it runs the search and again the results are populated with restaurants that do not have availability at times you are looking for. USELESS! Fix this please!.SVWILVersion: 12.4.0

Points expire during covidVery disappointed that open table is continuing with their policy of removing your points with 12 months of inactivity given that during covid it has been physically impossible to dine in for much of the last year. All around bad form to treat your users this way..Tinkerbell1075Version: 14.22.0

Get worse every time I use OpeTableGone are the days of quick simple to use table booking service from OpenTable. After you defeat the multiple layers of double and triple confirmations, you’ve forgotten why you use this App. Use your same smart phone to call the restaurant for a table. It’s way easier! Costs the restaurant less too..99999 Annoyed 99999Version: 17.17.0.0

Bugs in recent releaseSince the latest release, I can no longer see all of the reservations booked through the application. For some reason it is only showing certain reservations well into the future and not those in the next week. I can see these linked to my account on the web when I login that way, but the web is not the preferred user interface for me or the company itself it would seem. Needs an update to fix..Worlddiner2022Version: 15.18.0

Over the TopThis app would not allow me to add 2 guests. It onky selected 2 guests. You ask for aLOT of personal information. Why my email address ???? Why my location ???? I wanted a Keg across town. I feel a little violated and over exposed with all the info I had to give you. And the time in my life I cant get back. Ease up would you ?! I realize this is a First World problem, yet I'm asking you to streamline. Thanks. On with my life..Aaauggghhh!Version: 15.12.0

Sent confirmation for wrong date.Sent confirmation for wrong date..NS_IPAVersion: 13.8.0

Cannot find serverHmmm, can’t imagine what kind of bugs you had before that needed fixing but you appear to have one heck of a big one right now where your app can’t find its server on either iPhone XR or iPad gen6. Kind of pointless.Decice1925Version: 12.22.0

What happened to my reservation?No confirmation and not showing!.BlirbiVersion: 26.15.1

Peak FineWe have dined several times at Peak Fine but for the last two nights we were blessed to have Laurie serve us. What an excellent experience. Laurie is an outstanding asset to this culinary community. Very professional, knowledgeable and just a pleasure to deal with. Bruce Bidinoff.BruceebVersion: 26.15.1

Does it knowI don’t think this app has any idea, the distance of a restaurant is huge.PhlucoveVersion: 26.13.0

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