OpenTable For Restaurants Customer Service

OpenTable for Restaurants Positive Reviews

Functional, usually.Phone app is very useful, but misses some of the functionality of the full version. It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time. I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them. Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM). I could go on for hours about table time maximization. Feel free to contact me devs..The SkootchVersion: 9.18.14

Needs updatingPOV: employee in the restaurant industry. I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments. With the right programming this is highly achievable..HoodsterrVersion: 9.18.14

Please Fix This!!I work at a fine dining restaurant that uses Opentable and it’s super user friendly! I personally love it. HOWEVER, the new version of the reservation view, when you tap into someone’s profile to see the notes, is horrible. It’s so confusing to look at with the visit notes separated from the other notes. Please please go back to the old view when all the notes were in one spot and easy to look at and read. We’ve missed a couple seating notes because it’s all the way at the bottom of the page. The toolbar is unnecessary and annoying lol..KamrynPaigeVersion: 10.4.9

More Guests More ControlI have been able to use every table management system out there. OpenTable is smooth and they have amazing support. I have seamless service front of house, and it 'does the thinking' on wait times for new hosts who might not feel confident offering their own estimates. I have been able to advertise my happy hour, special events and dinners, securing more diners with the multiple clever email campaigns that automatically run. We do occasionally use their marketing on their website, and have been seeing great results on that. By comparison, we are securing more diners YTD than last year.Kittensrule528Version: 9.18.15

App crashing since last iOS update betaApp crashing since last iOS update beta. Will open for 3-5 seconds then close.Antlc736Version: 11.0.13

Can’t turn the new profile option offThe new profile option is a lot. All of that information was already accessible in different tabs, having it in one page, especially on a phone is far too much. There is a setting to disable the new options, however as of 2 days ago it no longer changes anything on iPhone. Toggled on or off nothing changes..FadeslikestarsVersion: 10.0.0

AmazingIf you are a restaurant owner or management. Even if you're a host in a restaurant. Your job is made easier by using this app. It. Is. Amazing. It does so much work for you it's incredibly easy to use. What and how did we do things like take reservations and such before this amazing app came to be!!?? How could anyone leave one star reviews on this is beyond me!? Anything short of 4 or 5 stars and I'm thinking you're either dumb. Or have no clue about the efficiency this app brings to your everyday life working in a restaurant..BiggestDickusVersion: 10.0.6

Decent but lacking a few prominent features.The timeline view and the guest book are key features in the OS version that should be a part of this platform. Another helpful feature that isn’t on either is a calendar view that shows nightly cover breakdowns to see past and future trends (resy has this)..CorbetsbackflipVersion: 10.0.4

Guest name displayNot sure why some of the reservations are shown as “phone reservation” or “web reservation” this never happened before and now all of a sudden this is how they are showing up on my phone app. Once the guest is seated, then it shows the name. I’ve updated and checked all settings. Please fix.Can't Log in contourVersion: 10.5.13

ReviewUntil recently the app has been great and not given me any issues. But just last week the app won’t open on my phone. I have updated the app and uninstalled and reinstalled it and it still will not open for me. As a restaurant manager having this working on my phone is key..RobbpmidVersion: 11.0.13

User InterfaceI wish changing between locations was easier from the app. I also wish that we could update special days and reservation availability from the app as well, besides same-day. Assigning tables could be easier as well..JDMattVersion: 11.0.8

UpdateNeeds another update. App opens and immediately close..DizzySickVersion: 11.0.11

New opentable updateThe new review adds way too much information and makes training new employees difficult. the old software was much easer to use and didn't have the little edit emoticon next to names, numbers, emails, companies, etc. the font is also much smaller which is hard to read for my older coworkers..HaileykirchVersion: 10.0.0

Very responsiveAlways updating their system to feature a latest function. Global customer base. Lose a star for customization options.RestRachVersion: 9.18.15

Last few days not workingNot working there a days when it’s blank out, I have reservations but it’s showing 0 as nr. It was fine 4-5 days back; the update did not fix it..Vika84Version: 11.0.20

Why is there no ability to respond to guest reviews in app?Need in app Guest Experience Manager functionality, at minimum the ability to respond to reviews. Also doesnt make sense that you can't view a guests phone number in phone app yet can on ipad.MandaellengVersion: 10.4.9

Don’t love the updateI don’t like this update. Entering and modifying reservations is now more difficult, and the screens are confusing. The previous version was better. For example, the reservation detail screen is very cluttered and it’s not obvious what functions are available..GregGajVersion: 10.0.4

Good but could be betterThe app is fine however with a lot of new platforms out there pricing structure might need to be more attractive. Also the idea of reviewing guests when they leave a review much like Uber is something I would like to see..Agft1487Version: 9.18.14

Finally, but...1. I can't see a way of changing a reservation date. 2. The Wait List functionality seems incomplete, and quoted times don't seem to have an impact on functionality. No estimated wait time generator. 3. I should be able to adjust user status from the user info tab. Having to switch from the user info tab to the reservation details tab during confirmation calls is cumbersome. 4. When multi-seating tables, it would be handy if a visual outline would wrap the combined tables on the floor view. Great start though. Best UI from OpenTable so far. Quite usable..ICSpotVersion: 1.1.1

Great companyGreat experience !!!.Danielberro999Version: 9.18.7

Restaurant layout for iPhoneIt would be nice if the restaurant layout and server sections were available on the iPhone version as well as the ipad version.Manny000Version: 7.8.2

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OpenTable for Restaurants Negative Reviews

Fake fake fakeI’ve been using OpenTable for a while now, and unfortunately, the experience has been more frustrating than helpful. Lately, we’ve been dealing with a major issue: fake reservations. People are booking tables and simply not showing up, which results in significant loss of business—especially on busy nights when we could have seated actual paying customers. What makes it worse is that OpenTable’s fees keep increasing, yet the platform doesn’t seem to be doing enough to prevent this kind of behavior. There’s no real accountability for no-shows, and restaurants are left to absorb the cost. For a platform that charges as much as it does, the lack of protection or meaningful solutions for restaurants is disappointing. I hope OpenTable takes this more seriously and invests in better verification or penalty systems to stop fake bookings. Until then, it’s hard to justify the high cost for a service that sometimes does more harm than good..Bir RautVersion: 11.0.6

I wish OT would give me control of my restaurantIt’s so frustrating when we are near, at or over capacity with reservations that I do not have control of my own restaurant. I need the ability to turn on and off reservations regardless if it’s a LIVE shift or not with this application. Sadly, this option was available to us, so it’s possible to provide us this tool that prevents overbooking and bad reviews, unsure why it was removed. Also, I keep getting bumped, having to login multiple times per day, mostly at inopportune times. This is a recent development more frequent in the last month. Equally frustrating. Since we pay a very high price to have OT as our reservations partner, they should provide us with reliable tools to respond in real time to current conditions that can adversely impact our guests..Vvxbheh we negeVersion: 10.0.4

Please give iPhone users same functionality as iPad users.Please give iPhone users same functionality as iPad users. I would love to be able to block multiple tables at once as well as assign tables day-of on my phone with the ease of the iPad version. If I don’t catch myself, I accidentally seat guests instead of assigning the table. Most people are not using the iPhone app to seat guests they are using it for on the go restaurant management. The floor planning is much more important and should be much easier than it is currently. Please allow us to block resos/waitlist for future days with the same ease you can for the current day. Please give IPAD version the same functionality..Shred AlertVersion: 10.7.1

Open table…you’ve disappointed meWe opened a bar/restaurant earlier in 2024 and utilized Toast Tables FOH and BOH until recently. OpenTable was the obvious choice, given how prolific it is, the number of users on the customer app and the built in marketing it affords a venue when those users haven’t made up their mind where they want to eat. That said, OT needs to take several pages out of the ToastTab playbook. The user interface in OpenTable for owners is incredibly clumsy, has tiny print that is impossible to read on a phone, and glitchy to no end. How can a company with so much market share be so behind on its GUI?! By the looks of it, ToastTables is constantly coming up with new features, and, in this owner’s view, it won’t be long before TT provides a guest platform to rival OT. When it does, bye bye OT, as Toast’s back end is excellent for small businesses. Disclaimer: I am in no way a paid reviewer and have nothing to gain from the above comments, except to vent my extreme frustration with OT’s onboarding during the first week of implementation and data migration..PappanastosVersion: 10.2.2

NotificationsThe new format when recieving notifications is not an improvement. The way the notifications used to come up clearly showed the date of the reservation. Now with the new format it shows a time only. When you click on the time it's shows you the date however it's one extra step we didn't need. When you click the time and it brings you to the day it's very easy with a slip of a finger to adjust someone's time of reservation without realizing you do it. I actually hate this new notification page! Especially when getting notifications on your phone. Would love to bring back the old format..Meatballs0922Version: 10.0.5

Open table doesn’t help their restaurantsWe have been using the platform for 3 months and it’s supposed to bring in new clients…well it hasn’t! When reaching out to ask for more visibility they returned to say pay more and advertise which we did and got ripped off because even after advertising we were on the 10th page. Never felt more ripped off as this. To top it off we are a small business that could use the money elsewhere but got stuck with this contract and …..THEY DON’T CARE.PaolaPeiVersion: 11.0.9

Newest Update does not work greatI am a hostess at a restaurant that uses Open Table and I have always loved it… until the most recent update. I will have my waitresses tables sat and their numbers are correct.. and then when they are removed from the assigned table their numbers go down. Showing an inaccurate number of heads for my girls! And if they are removed from their assignments (at the end of their shift for example) it completely removes their head count!!! Please bring back the old head counts!!.Kiera KakesVersion: 10.3.0

Constantly glitchingThe app doesn’t sync with multiple devices. It literally takes 10 minutes to do something super simple like change the time/date or guest count. If your using the computer forget it! You’ll be there all day just to change one little thing. On the shift overview you can’t stop to look at a note because the app will glitch and bring you back up to the top of the page again..09LRVersion: 10.3.7

CrashesI use this app to manage my restaurant, and since downloading it is just full of glitches and now keeps force closing every time I open it so I can’t even get in. I submitted a ticket and after some correspondence back-and-forth, and a request for a screenshot, which I sent, I haven’t heard back in a week. Useless app. Likely going to be switching our platform for the restaurant because of this..3CarrieMello3Version: 11.0.13

New "no password" doesn't work20 minutes of LIVE chat (which I normally absolutely refuse to bother with) yielded the response that "it's not a problem on our end so it must be your browser or your computer." Suggestion: uninstall chrome, and then restart. Given that I'm not having any issues with any other site, I have a feeling there is a technical disconnect here. Regardless, don't waste your time!.PlcivVersion: 9.18.15

More featuresWhen I finish a table I want to be able to edit the ticket if needed instead of put the table back on the waiting list and reseating it. Also I would like if when I accidentally finish a table for me to make it as dirty with out having to put the table back on the waiting list and reseating it to them mark the table as “need bussing”.No thanks tbdVersion: 10.4.14

Convenient when it works ..The app hardly ever updates, which makes it no use to me. When you’ve been tracking reservations all day from your phone, but come to find the guest count has doubled when you get to the restaurant, it’s pretty annoying..J f ft ibsafVersion: 9.18.21

A good idea with poor execution“Updating Database” and never ceases to update the database. Just a constant loading screen. If OpenTable put half as much effort into this app as they do their guest facing app, maybe Resy wouldn’t have taken as much as business as they have in the last 5 years..JustakidfromchicagoVersion: 10.5.9

GlitchyLatest version refreshes in the middle of tasks like moving reservations or writing notes and frequently freezes. Keep hoping for an update but none so far have fixed these issues. For the fees paid this should be better..MidRizVersion: 10.1.0

Won’t updateAs many others have said, the app doesn’t update on my phone which defeats the purpose of trying to be mobile. There are some other things about the app that I have concerns and preferences about but priorities. We need to to do the basic functions first..SydneyIvyVersion: 9.18.25

Update Got WorseFor the last 2-3 weeks the app doesn’t update in real time. Cannot see when tables are seated on the floor plan. Freezes when you try to click on a reservation. Newest update made it even more glitchy than before, unfortunately..Tamara MullinsVersion: 9.18.22

Very Buggy!!Always logs me out randomly at the most inconvenient times as well as rearranging the guest list from ascending by reservation time to party size with the only way to fix it being deleting the entire app and redownloading it..Ehdqkdtlsrl1226Version: 10.1.7

Lazy developersStill not waitlist function on iPhone app, finally added timeline years after its release to iPhone. No server sections on iPhone. It's 2025, not having full mobile support is an absolute joke. They're milking their reputation in fine dining culture and disrespecting their customer base: the restaurants.ShpevoVersion: 10.4.2

GlitchThe software needs to be reset all the time and glitches out, it also doesn’t account for bar top seats.Mlkchc9Version: 10.6.8

IPhone should have iPad FeaturesJust give the phone the features as requested in so many other reviews and comments. Should be able to pre-assign tables and also make sections on a phone. The iPhone app is garbage.The HoitVersion: 11.0.5

Keeps crashingIt was working just fine not too long ago. All of the sudden, it begin crashing the moment I tried to open it. App works fine otherwise..AzsercvgyynserVersion: 11.0.14

Not happyMaybe my anger is directed in the wrong place but Is really like to know how a person who made a reservation but never dined can leave a review..DjkoslowVersion: 10.0.4

Broken After UpdateYou can no longer scroll horizontally or use the numbers in the top left corner to seat walk-ins after the latest update today. App is broken..Carmine’s SteakhouseVersion: 10.3.1

App crashingI cannot open the app for more than half a second. For some reason it just keeps crashing and won’t let me view my restaurants seatings..AlllliiieeeeVersion: 11.0.14

Updating databaseAt least once a week I have to delete the app and reinstall because it won’t go Pattie updating database page. I use this for 5 restaurants. It’s beyond frustrating.Gamesforme51980Version: 10.6.4

ManagerDoesn’t update and have to physically refresh.BTD134Version: 9.18.19

Doesn’t workWon’t update on phone so you have no idea what reservations look like until you’re actually there at the restaurant..BlahblahblepblopVersion: 9.18.21

Horrible update!New update keeps crashing the app!!! I open it and it closes immediately! Please fix this! I can’t see my reservations..Ares LambertVersion: 11.0.13

It’s brokenMy phone app never updates anymore. I have to delete and redownload the entire app if I want an update on the info. Very disappointing.MjsmnVersion: 9.18.20

It doesn’t workWon’t even let you login doesn’t even give the opportunity to put the passcode in. Fix it..ThegreekpeteVersion: 11.0.23

Ipad not workingI am evaluation OPENTable with the free version. It works on the iphones but not on iPads. It doesnot find the restaurant upon signing makes it hard to evaluate the product. Is this intentional bugs???.User UTVersion: 9.18.15

ReviewsI think it is highly unreasonable the guests are allowed to leave anonymous reviews! To have people just slam you with untrue reviews is not fair or good for the business!.Tucson AussieVersion: 10.0.5

No email verification optionI don’t want to use my personal number for this app..Restaurant 212Version: 11.0.24

New Profile Update is TerribleSeating parties has become more difficult, my guest time spent at the host stand has nearly tripled..ZambiVersion: 10.0.5

GlitchIt’s been so annoying that every day I have issues with OT, is not updating on my iPhone.Branpa17Version: 9.18.28

App crashes after updateApp crashes even i do hard reset….Jannie995Version: 11.0.13

Restaurant OwnerThis app and all of its glitches and persistent log outs that never get fixed makes me consider switching to Rezy..MDMederosVersion: 10.2.0

CrashingUpdated my IOS and now app keeps crashing..DktrudgeVersion: 11.0.14

CrashesIt crashes on iOS 26.5. I thought the next update would fix it, but no. Still no luck..Nhillman CanadaVersion: 11.0.14

It used to work fineNew update isn’t allowing to open it.LeohomenVersion: 11.0.14

CrashesCrashing since updating iOS. Sad. Use to run business and now limited..LinzooooVersion: 11.0.13

Keep crashingEverytime i tried to open it crashes on my ios 26.5.NoahellVersion: 11.0.12

Android App SucksPlease give more functionality to your Android app..Paddy FlahertyVersion: 11.0.8

BuggySo buggy . I get kicked out like 5 times a day. Using current version and all IOS updates , very frustrating.BLVicBCVersion: 10.3.13

This is my only resource for viewing bookingsThe app hasn’t updated all month and I’m giving my crew incorrect reservation numbers because of this..FootlovertoelickerVersion: 9.18.24

STAY AWAY FROM OPENTABLEThis company has horrible service. We’ve had several issues with them and they refuse to fix any. The worst part is, they tell us they will call us, BUT THEY DONT. Extremely unprofessional and just horrible service. If you are a small restaurant explore other options, as Opentable doesn’t care about you..ProdbytankpVersion: 9.12.1

Inconsistent with websiteThe app does not refresh on it own to reflect the same data on the website. Example if a person books a reservation in the last 5 mins, I can see the booking on the website. However I have to manually kill the app and launch it again to see the reservation. This makes the app useless. Please implement a pull to refresh.J2aliVersion: 7.0.2

Open Table is a leach on the Restaurant BusinessThey treat you with little respect and make changes very difficult. Our brewery does not take resos at night or on weekends but would not work with me to make it happen even though the stipulation of us joining was just that..FunkdubVersion: 8.1.1

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