U-verse Customer Service

U-verse Positive Reviews

Happy customerAs a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around..Gizmo421971Version: 5.9

App Not WorkingTried everything. AT&T from “India” technical support has no clue. When you can understand them, they read off their scripted response and really offer no help. I have had Uverse for several years and it is ALWAYS an issue. AT&T has some of the worst services and terrible technical support. The amount of money that customers pay, you would think AT&T could provide a service that consistently works. It is like a Mounds Bar. “Sometimes it acts like a Nut and sometimes it does not”. The few times it does work, it is nice but do not get to experience that too often. AT&T makes promises to get your business, then after you are a customer, it’s like they just don’t care or have knowledgeable technicians to resolve the problems. Google it, I am certainly not the only one with this issue. You would think AT&T makes enough profits to handle their business..MasavoieVersion: 6.0

Good, but...I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits..CustomerisdacustonerVersion: 5.8

Could be betterI downloaded the app and found that it lacks the ability to turn on or off the receiver boxes. The FAQ says it’s due to technical limitations. Get over it or hire someone who can make it work properly. The freezing streams are to be expected since celular reception varies by area, however the issue of CC is disconcerting to us handicapped people since the programming goes one way while the CC is writing the words of the last commercial!! As for volume controls, that shouldn’t be a biggie either since the Roku app can do it as well as a plethora of other apps that control stereo receivers, TV’s, etc. Your programmers must certainly be able to deal with these issues, and if not then there’s always outside help that can. For the rest I may say it’s a great app that could stand a couple improvements to become wonderful. Keep up the good work..Joe MagnumVersion: 5.6

ATT U-VERSE APP receives a GOLD STAR!This APP is so convenient & such a plus to be able to have access to. Definitely worth paying your cable bill to be able to enjoy your cable options inside & outside your home. I just recently moved to a new city, currently I do not have a tv in my room but I am able to still access my favorite tv shows & entertainment through my phone. I give this app a 5 star rating just for the convenience of having it. Great way to stay updated & also, pass time through out your day. I was unable to watch one of my favorite shows on tv the other day, could not find the channel or the show on my tv on demand, pulled my phone put & was able to watch the premiere of my show on it. Thanks AT&T, makes you so grateful for the growth in technology..TMMOTHEROF3Version: 6.2.2

Lousy App; drops, judders. UselessThis is a one star review, but they only display the five star reviews at the top of the screen, so you need to View the reviews in date order to see the bad ones. . Sort on reviews by date, and for more than a month the U-verse app has been completely broken and nonfunctional in any useful way on any iOS. The app simply does not function like it is supposed to. It drops channels constantly, judders and stutters, gets the audio sync out. A competing cable company’s app on the same device in the same home (they were both on at the same time for about two weeks) has no problem whatsoever. The app is so lousy it has us rethinking whether we want to even use AT&T since the ability to watch mobile was important..Roger, Gone GreenVersion: 6.2.3

WiFi vs. Cellular conflictI have a U-verse package that includes internet & phone. I have unlimited cell service with AT&T also. I would like to know why I can only access my recorded shows on my iPad if I am on WiFi. I have an unlimited cellular plan that my I-Pad is connected to that I can’t use for my recorded shows. I can watch live tv, but not recorded shows. My cellular service has more range than WiFi. I’m not always where I can get to WiFi. I’ve noticed some apps are so insistent on there apps having WiFi access instead of cellular. It almost seems as if they have something against cellular. This app should be able to work with WiFi & cellular when it comes to recorded programs. And in case the thought comes to mind, the On Demand feature doesn’t access every show. I want to be able to access my recorded shows using my cellular connection when I am away from home..C. Edward S.Version: 6.2

Guide limitsYou used to be able to see as far into the future with guide on the app as you could on TV but now barely 6 days out. The only thing more aggravating than this idiotic artificial limitation is trying to tell someone at AT&T about it. Handed off to three people (first two in sales) before anyone even understood what I was trying to tell them and then he promised to tell his supervisor about it. Frequently it will refuse to schedule a program for recording for no apparent reason; even though the on screen guide allows it without a problem. This app could and should be great and convenient but it is apparently the ignored “step child” of their service. I should take off another star for the constant pop ups soliciting a positive review of the app..FfgynjiVersion: 6.2.1

Not2 Shabby. Shabby,......,... just not 2 Shabby.I have been reading some negative reviews & don't understand why. The way I used the app. is 2 program what I want to watch then watch it at my leisure. Works well & I haven't had any problems. Read the paper in the morning, program what I think I would like 2 C, C it when I have time, then delete it when finished. Works well, without problems. Sounds like my original review, it’s exactly what I would have said again. If anyone reads these reviews & doesn’t enjoy this app, your not watching much TV. Also, if you’re reading a paper or seeing a show on a passing TV while your away, stop & open the app, set it 2 record, watch it when U want when U get home again. It’s really that simple..245UCVersion: 5.7

HAS NOT WORKED FOR MONTHSI have been conversing with AT&T for months attempting to get my Uverse app to work. I lost count of how many times I have been told the problem will be solved. The last person I spoke with was true to AT&T form. He promised me he would not quit until the problem was solved. I have never heard from him again. I don’t know how many reference ticket numbers I have been given, yet each time I call it’s as if it were for the first time. The techs want me to do the same things all over again. I’m feed up and refuse to continue to deal with the aggregation of explaining I have already done this. I have been a faithful customer for as long as AT&T has been available in my neighborhood. Right now I feel pretty helpless..Wee Willy WankyVersion: 6.3.1

Used to love this appUsed this app for recording, used it exclusively for the guide. Now the guide will not load neither on my phone nor on my iPad. What did you do to mess this app up? Put it back like it was. I never had to use a password, I stayed logged in. Now app asks for password, the says I have logged in to many times unsuccessfully and need to change my password. I do forgot password, change password to the same password I’ve been using. No change. Then I can log in. However, it messes up all my ATT accounts, and I have to use re-enter my password to get mail on Mac, iPhone and iPad. Can you please fix this. This app used to work perfectly..Et358Version: 6.6.2

Less than averageUnfortunately the only positive comment I can make in support of this app is the price. AT&T provides a very competitive price for its cable package which includes the U-verse streaming app. Many times I find, with a strong internet connection, that I still cannot access some channels. I then have to delete the app and install it again. I have had to do this numerous times. I also cannot watch recorded shows on U-verse. I contacted customer service about this only to be told that I should be able to and they have no idea why I cannot. Wonderful. I will be switching at some point soon to streaming tv services that will allow me to watch all channels while away from home, without the regular local channel blackouts and buffering issues..NlsnsdVersion: 6.4.4

Customer for many yearsI have loved the easy access and availability not to mention reliability of AT&T U-verse . Highly recommend to anyone but one thing to remember just like in my business you are only as good as your last meal. Every situation and opportunity to serve your customers is chance to wow them. Think about how many millions of dollars your spend on advertising. Reward your loyal customers and they will do all the advertising you need and ten times more effective. I can say every time I have spoken to customer service for a issue or service change they have been amazing. No I’m not a paid employee you can find me. Chef Wayne Schilleci of Local Gourmet Catering!.Local Gourmet CateringVersion: 6.3.1

Garbage!!!! Every month ATT gets worseATT U-verse used to be good, but it has been steadily getting worse it seems each and every month. You can never rely on this app to work anymore if you notice the reviews are from years ago. My U-verse at home is not much better seems to be down every single day around six or 7 o’clock at night, so sick and tired of it you can’t deal with any buddy on the phone all they wanna do is send a tech out, and the tech comes says it’s something wrong outside same story. I would never recommend U-verse to anybody anymore, going back to dish Network where I never had any issues the entire time I had them, only switched so I could have Internet in one bundle but now I’ll have to get Internet elsewhere and go back to dish..Rich6744Version: 6.4.4

Maybe this might help others with log in problemsLike so many others, I could not log in after the last update that was supposed to yield a “better” log in experience. Instead, I couldn’t log in at all. The app said it couldn’t find the user name. I had changed my user name to my Gmail address. That is my log in address on my windows computer (and still works). I couldn’t understand why the app couldn’t find my user name when I knew it was valid. Turns out the app will ONLY recognize the original att email address as the user address, an which I never use. Once I switched to the att email address, I was FINALLY able to log onto the app..Chesterfield05Version: 6.5

Must be Vigilant with U-verseThe cable and TV service, when operating as contracted, is very good. However, staying operational has been a small battle for me. In the first four months using U-verse, the modem has been replaced twice. Whenever repair service is performed it is necessary to then check the AT&T billing. If you are on a PROMO contract, AT&T could cancel the PROMO rate and replace it with the standard rate explaining that the repair service appears as a ‘New’ installation in their system. This is curious as all documentation and communication leading to the repair service state that client lost both TV and WiFi service and is requesting a repair of the U-verse service. In conclusion, U-verse service is good. The AT&T contract administration is a bit questionable/dicey during the first four months. Can they redeem themselves in the future? Only time will tell..Steelton MikeVersion: 5.9

Remote control function won’t workI just spent over an hour on the phone with AT&T tech support trying to get the remote control function of this app to connect to my U-Verse receivers. Or to just connect to one - I have 5. I keep getting an error message that says, “U-verse wireless gateway not found,” despite that my phone is clearly connected to my U-verse gateway. Every other function of the app works fine but not the remote, which I was hoping to use to eliminate the extra U-verse remote controls I have lying all over the house. If you’re in app development for AT&T, please investigate this and address it in your next release of this app..Senator7Version: 5.9

Guide is not kept currentGreat app for on demand and clearing recordings when traveling after watching on demand or live in a different time zone. Would be great if it included accessing recordings, but still useful. Terrible when trying to access the guide to set up new prime time recordings. Have not been able access programming on most nights during prime time over the next 10 days. Constantly no prime time listings, some missing as soon as 1-2 days away. There are even days when the iPad version has listings on nights not on the iPhone version & sometimes the iPhone has listings on nights not on the iPas version.😔.SsquardVersion: 5.5

Very convenient to have access to control my tv from anywhere!I love being able to access my TV guide to schedule recordings from anywhere. If I want to watch something and I’m away from home, I can just go to the app and set it to record. I can also use it when watching tv. If there is an ad for something I want to watch, instead of pausing the show I’m watching, I can use the app on my phone to look for the other show and schedule it to record. It’s very convenient. I can also use it as a remote ifI’ve misplaced mine. Big bonus: I can watch tv using my phone..DBiz13Version: 6.4.4

When it works….I love the ATT U-verse app… when it works. HBO came with my mobile account - and sometimes the U-verse app will only allow me to see HBO channels. When I call ATT, they either have no info about the app or they tell me to log in using my spouse’s login!!??!!?? But even when I do log-in as him, often my iphone will only let me see the HBO channels provided via ATT phone service and not the full range of U-verse channels. Very frustrating ATT can’t seem to get a decent app for phone and tablet. I even set up another user ID on the ATT account. (So much for having 5G+ when nothing else works..).Txstar2kVersion: 6.5.1

Rescued from flood aftermathMy review may not connect with most people, but will for friends in and around Baton Rouge after the August 2016 floods. I always liked the app, but didn't use it to watch shows until I had to move to an apartment for nearly nine months. Since I went to the house every day, I left the Internet and cable on there. I had two rooms not damaged or dirty from flood waters. When I needed a break, I still had something to watch during break. But when I returned to the apartment each day I had Internet and basic cable from another company. My favorite shows were not available and that just added to the dismal evenings. One night it all of a sudden dawned on me I could watch "shows" on my iPhone. I could even go upstairs in the apartment, lie down and watch TV. While it was still less than great to be in the apartment, it was soooo much better with the app. I did have a chuckle over realizing my wifi to watch AT&T was coming from a rival. Freda.KermitcloneVersion: 5.5

Good but buggyI don’t use it often, but expect it to be there when needed. Like this past weekend, when the weather took a sudden turn and the tornado sirens started to wail, I wanted to watch the local news on my iPod to see what was happening while sheltering. No such luck. It wouldn’t recognize the receiver. I signed off, signed in again, reset the gateway, etc. and still no luck. I’ve tried a few times. Still nothing. Same message, even though at one point it recognized the gateway was there(?)! Other than that, everything works..ChrisawyerVersion: 6.4.4

The many things it does enhances the TV experienceMy favorite feature is the Guide in the app when channel surfing. Being able to scan the guide without interrupting what's playing on screen, having remote control access to TV or switching to Live TV. When I travel, I wish I had more channels. The buffering is just how the Net works believe. I have used 3Mb/sec and watched a whole movie streaming and 1Gb/sec and got lots of buffering especially at prime time. I test my speed and get good results. Consider the 3: source server, ISP and what is my device memory and-or network activity..E-FitVersion: 5.5

Can’t loginIf you have multiple accounts and use one email address ATT cannot distinguish what you are trying to do.. I have 15 iPhones on my business account and apartments with U-verse all over the country with different account numbers. If you ever have trouble login ing in good luck they will screw up every single account password that you have. They won’t let you sign in using account numbers just email or user name which in my case manages like 8 accounts plus iPhones. It’s a night mare no tv tonight tried too many times. Use account numbers for ID already att..DavehammanVersion: 6.2.4

U-verse app login errorI’ve been without U-verse app on my iPad for about a month now. Recently it said I had to re-login to the app which I did only to get an incorrect login error. I changed/updated my password but when I re-loged in it took me to the my att app instead. Long story short after about a dozen password resets and several calls to “tech support” I’m still without U-verse on my iPad. Now I hear that U-verse is going away on nov 30 in favor of direct tv stream, if that’s the case I hope it works out better than U-verse..Frustrated uverse userVersion: 6.4.4

Remote Works AgainThe remote works again. All the other features like setting a recording, watching certain live shows are great. No issues. I do think it would be great if U-Verse allowed casting to your tv for on-demand shows that are available from the app but not the cable box. Other than that, great service. Prior Review: This app was great until the remote stopped working. No support from ATT. Sound silly? Try having a toddler that only falls asleep watching a cartoon. Being able to change/restart the show from a different room was a godsend!.22RickVersion: 5.5

Used to love this app but recent updates aren’t helpingI used to love this app from 5 stars to 3 this week -things were easy to find so I could travel and watch shows live, watch recoded shows, watch on demand, update/schedule recordings and delete shows I had watched. Now the delete recordings feature has suddenly stopped working, my recordings are full (with a bunch of shows I’ll never watch) and new shows I love are not recording. BIG bummer. Hope they fix this soon - there are complaints on the forum, so I am not the only one with the problem, but the “fix” Att directs you to is directions on how to delete - that don’t work. Hope they fix the bug soon!.JessicaMorganVersion: 6.0

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U-verse Negative Reviews

Doesn't work, frustrating to try and use.I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens. This app could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver. How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling the app numerous times, am running the most updated version of both the app and my operating system..B2bpmbVersion: 5.5

My negative reviews...UPDATE 6/2/23: "Update" after "update" and the app is still glitchy, buggy, NEVER works. Call and ask for help and typical ATT PUverse---it must be YOUR fault as the user. It's 2023 and they're still nowhere near their competition in terms of having an app that's usable. Fix. Your. ****. I'm embarrassed for you. Also, your reviews are still baloney. NO WAY you have a "4.7 star" review for an app that's never, and I mean NEVER usable. Pbbbtttt. Previous review: My negative reviews keep getting taken down. Is that how you maintain the "4.7" rating for an app that never works for anyone? In the however many years you've had this app, it has NEVER worked properly. Glitches. Blackouts. Instability. Poor UI. And how many times have negative reviews been taken down and for what reason? This service is HORRIBLE. There are plenty of better alternatives. Please keep this in mind. If you can't provide a service that works, customers will continue to look elsewhere for companies that provide services they promise..PfewyVersion: 6.6.4

Direct TV come firstFailed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it. After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!! This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber. Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on. Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future..Julsam18Version: 6.0

This app is completely uselessLook, I’m not stupid. I know AT&T is trying to force everyone away from Uverse. But the fact of it is that there are still millions of Uverse customers who pay an exorbitant monthly fee for this service. Instead of trying to drive even more customers away and towards streaming services, you’d think AT&T could manage to at the very least keep this app functional. I used to use this all multiple times a day but it hasn’t worked properly in at least 1-2 years, if not longer. It never, ever loads or, if it does, it says “data unavailable”. It’s unacceptable that in the year 2024, at a time when every single thing we do requires an app, the app associated with our insanely expensive cable tv service is non-functional. I’m not asking for updates to the app (of which there have been none since its inception), just basic functionality. How is that so hard to manage?!?!?!.Cam3150Version: 6.6.7

Pathetic excuse for an appOh but it does work great! As long as you watch the libtard ignorance they want you to watch. Interesting how on home WiFi, or not, certain channels work just fine. All day. Every day. And others are stuck in the same 23 second loop from weeks ago. Delete it and reinstall you may say? Nope. Doesn’t work. Yet those channels that always work... yup, they still work just fine. We all know how big of scam artists att is but it does begin to get very frustrating when there’s a pandemic going on and we aren’t home because some of us are still fortunate to be working and can’t even get information except what they want us to get. Cover up? I agree. It is truly pathetic how these companies still think they American people don’t see what they’re doing. They’re all the same. If we want anything but local biased information we have to pay for service that we can’t even get. F you att. Good for nothing thieves..J u bVersion: 6.2.4

Absolutely the Worst Company Ever !!!!Get Ready At&t cause this will be Posted everywhere... This company just recently tried to SCAM me so BEWARE ! Due to none payment they Cut me off , so I said I got to pay Rent anyway “ Just don’t charge me for services I don’t use” So She said “ Thats how we do it” It was off for a month, I reconnected to what I thought was the bill OWED.. Then i found they kept cutting off my cable within 2 weeks “TWICE”. & kept DOUBLE BILLING ME , they tune changed “Oh our policies and Procedures are when your U-verse is cut off due to none payment you are still entitled to pay the bill” Thats the Stupidest thing I’ve ever heard, that they don’t even have a Rebuttal “Thats just policy”. Now since your hands are tied kiss my BEHIND , I’ll take my money to somewhere who Value there long time customers & only charge For The Services Rendered. Save yourself the Headache, they gone try to screw you over 1st with the DOUBLE bills then you know what’s coming.. SCREW YOU ATT...Aaron FantaziiVersion: 6.0

Very poor serviceBeginning back in September or October of this year, the app began intermittently failing. Then it was ask me to log in every time I opened it despite checking “keep me logged in”. Often when attempting to log in using the credentials I’ve used for years, I would receive a message telling me I’ve reached the maximum number of failed login attempts; this on the first attempt. Sometimes leaving it for a few days things would straighten out, other times not. The other day this happened with the “my Att” app as well. Customer service when I finally was able to speak with someone was less than helpful and was not listening to the actual problem. Finally I agreed to try setting a new password. This worked for a few days but tonight we’re back to the same foolishness. Ready to drop AT&T as soon as I identify another vendor..Im ready to walkVersion: 6.6.2

Awful AppHaving issues watching live TV & On Demand movies. Keeps freezing; running slow; in the middle of watching a movie, it will stop with a message that says “temporarily unavailable”. This is not only frustrating, but very disappointing. I’m paying for a service with an app that hardly ever works. I have only had this service for a little over a month & now seriously considering cancelling it. This App is pretty much hit or miss. Good thing I still have Netflix...no issue there or with the Spectrum App I used to have. To whomever is responsible for this App, can you please advocate for more money & resources to fix these issues? I read that Uverse is pretty much going under due the popularity of DirectTV, but, for those of us who tried to get it, but did not have a “direct line of site” this was the only alternative. Again, very disappointed..Gogirl43Version: 6.1

4 years later and this app is still awful.I have been using this app for over 4 years now and I’m still shocked at how bad it is. it constantly crashes. It’s super slow. I constantly have to close and reopen the app just to continue watching the same 20 minute program?!?!? It also locks you out of certain shows depending on what market you are in. I just do not understand how a company that charges over $100 a month for cable can lock me out of TV programs that are FREE if I am watching my TV at home? I find that I enjoy watching live TV on my phone, but AT&T U-Verse does not seem to care if I actually am able to do so. Considering how big of a company AT&T is, it’s rather mind blowing that they cannot make a smart phone application that actually works. I just wonder where all the money is going? It’s certainly not going to app development..CharmingvistaVersion: 6.5.1

Even AT&T Tech agreed this APP does NOT WORK!I have an iPhone X, so quite capable of handling any app - EXCEPT for the LOUSY, FAKE APP that AT&T touts as being so great. Really? How can an app be great when it won’t even log in to account without “ERROR” caused by app and the MOST ANNOYING message to “try again later”!! I’m so frustrated with this. I just switched from Comcast where I had a streaming app that worked flawlessly! I’m happy to save money getting rid of highway robbery Xfinity, but it appears that “trading down” comes with problems that the provider apparently could care less to fix. What’s even worse? An AT&T tech doing install LAUGHED when I asked about app, stating it never works for him either, and hears the same from 100’s of customers. Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration. I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING the APP so it WILL WORK!! ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!.Kim101112Version: 6.2.2

Log in problemsEvery time I try logging in to my account with the uverse app, I keep getting a notification that I have exceeded my number of attempted log ins and forces me to reset my password. After resetting my password I have to go to my computer and re-enter my password in order to get my emails. This is also the same for my other electronic devices I have (iPhone, iPad, etc.). After using the app and closing it, later I will try to open the uverse app requiring me to log back in. I’m back to where I started requiring me to reset my password again because of exceeded attempts trying to log in of, which I only tried one time. I really don’t think the left hand of the company knows what the right hand is doing and vice versa. Please fix the log in problems..WedincVersion: 6.6.2

Not happy CustomerThis App works only part of the time on a fire stick 4K. It glitches every 30 seconds to a minute or so for about 5-10 seconds each time. Every couple of days it just locks up when it glitches and I have to restart. I have used other Apps on The Firestick and there are no issues. Just with this App. I can get the App to come on but it just spins when I try to watch a channel, and if I’m lucky enough to get it to come on it glitches all the time so you have a hard time watching anything. I have restarted it hundreds of times, deleted the App and re-installed, cleared caches, checked speeds on firestick as well as internet, and made sure the modem is good. I have done these things numerous times. ITS THE APP!!! Please fix it or I will just go to Cable TV!!.MelCdcVersion: 6.5.1

I wish I could give 0 stars.Are all of the AT&T apps crap? I have Directv and cell service. I bundled for a discount and downloaded the myAT&T app which is supposed to give me access to both accounts. I just want to use the remote control feature shown on the apps. It says error with the server when logging in and jumps me over to the Directv app. So I download that. I click to get into tv programs and it jumps me over to another download screen for a third app - the U-verse app. So I’m already into this for two apps, what the heck, let’s try 3...now it says my password contains invalid characters. It’s the same (bleeping) password as the first 2 apps! Why are letters and numbers suddenly invalid? I’m done. Roku has a great remote app and even lets me play the sound through the remote app so I can use the headphones on my phone and mute the tv and not disturb my husband. So Netflix it is..Katwil72Version: 5.6

Why is your app so bad?I have a membership to four different streaming services. Three of those apps never give me trouble. Why is your app so bad? 1) Don't even bother with the 'favorites' star. The moment you log out and back on and try to use the favorites link to easily watch your shows, it doesn't work. 2) Don't be a busy person because if you are in the middle of a program and have to pause for too long your show will not continue playing. You will have to completely exit out and reopen the app. 3) I keep getting 'licensing rights' errors when clicking on shows that show in your top menu. If I try to close the app and go back in too many times, I then get a message that I have opened too many sessions. 4) Keep getting errors stating I don't have access to certain channels when I do in fact pay for said access. I have to close and reopen app several times in order to fix. 5) Experiencing a sorely un-missed lag time pixellation that I thought was a thing of the 2000's, not this decade. As I said before, I also have three other streaming apps on my same tablet. I do not have any of these same issues with those other apps. Hire some free college interns to help your IT department figure out how to iron out these kinks..JelrrrVersion: 5.7

Nice...when it worksLooking up the guide is great. Being able to set and manage recordings away from home is great too. Two stars for those. The app will seemingly randomly sign you out. That's not terrible (provided I can remember my password). The most annoying thing is that it won't remember my receivers. If I want to change the channel with my phone/iPad, it always says that I need to set up my receivers. I would sort of be ok with that f it were after app updates, but this is every time I try. After connecting it will work. That last few times, it has had trouble recognizing that I am on my AT&T wireless gateway requiring a gateway restart. I'm not sure why this app has such troubles with this. It seems like there is a quality control issue on the development side..NHPSEHVersion: 5.5

Very Unhappy Customer with this AppThere are commercials for new shows on HGTV but instead of them appearing on either the App or the U-verse Guide on TV, there old shows that aren’t scheduled to be on. Has AT&T just decided to do nothing for U-verse now? For weeks, the recorded or to be recorded shows didn’t appear either. As of this week, it is now appearing. However, new shows are also not being marked so even though it is set to record, because the programming is missing (not marked as new), it won’t record. I’m getting closer and closer to dumping AT&T. That means, internet, TV and phone…bye, bye. FIX THIS!!!!!!!!!!!!!!!!!!! Oh, notice if you look at the Most Recent reviews, NO ONE is happy!!!!!!!!!!!!!! If you aren’t going to support U-verse, then close the book on it and move everyone to streaming and be done with it!!!!!!!!!!.Vera49Version: 6.5.1

Worthless app! Waste of time!Don’t waste your time downloading this app, even if you do have iPhone. Doesn’t matter. Only thing that you can do with this is sign into your account and schedule a recording. Live tv offered one option which was some boring news commentary. You would think that you could access your recordings to watch since they have a tv remote in the app. But no, it does nothing! No access to On Demand or your recordings! AT&T needs to get their act together and make their content available to their customers like Directv’s app. For a company so big you’d think they could create a decent app with all that technology. No wonder people are going to Spectrum and other companies. They’re taking a lot of money from us but what exactly are they doing with it? This doesn’t rate 1 star but I had to choose.Had Enough of ATTVersion: 6.2.1

App needs updating for new phonesThe app works pretty good for the most part. I can record shows when I’m not home and watch some shows from my phone, but the Remote function does not work on some devices. My wife’s older phone and my older IPad both have no issues using the Remote function in the app but my newer phone keeps saying I’m not connected to WiFi when trying to use the Remote function even though I am connected to the same WiFi that works with my other devices. I have done all suggested trouble shooting but this is an App issue. I have seen other complaints about the Remote function saying there is no WiFi but AT&T apparently can’t figure out how to fix this. Pretty annoying that this function doesn’t work.Mlmarin9Version: 6.4.4

It’s the small things...I love the concept of the “on the go” app to go along with my subscription. Just a few small things would make this a five star app. First, the receiver remote function is great but unreliable. Every time my phone or iPad goes to sleep it loses contact with the receiver and takes about 30 sec. to establish contact once I wake the device up. It would be great if they put a “no sleep” capability when the remote is being used. My Food Network app does this so I don’t have to unlock the device with dirty hands. I would think this can be done on this app as well. Second, local channels cannot be streamed. I use it while local so what’s the difference between using an iPad or a tv (except one doesn’t travel well to soccer games and swim meets)..It was good till it glitchesVersion: 6.2

Decreasing functionalityAT&T seems no longer committed to this app as several features are not longer usable. For example, you can use your phone or iPad to control your TV through the app’s TV remote feature. To use that feature takes some setup, which I did long ago, but now the feature no longer works. I’ve tried to set everything up again, but the app first says I’m already set up, but when I try to use the remote feature, it says my receivers aren’t set up. In trying to correct this, I keep getting a message that there is an issue with communicating with the U-verse network. I haven’t found any fixes for this online, so it’s quite frustrating..1FSH1Version: 6.5.1

Live TV Doesn’t WorkWhat’s the point of the app if the live tv function doesn’t work? And why am I paying $100/mo for access to channels I can only get on one tv in my house. Every other option out there allows access to all the same channels from anywhere in the country. I’m shocked that a company of this size doesn’t have a decent app. I had AT&T everything for over two decades and just switched to T-Mobile for phones last year. That was a great move, especially after traveling through Europe. Now I’m looking for another provider for home internet and cable. It should be noted that I wouldn’t consider switching if this app worked but it’s not worth what I’m paying without being able to access it from anywhere. Especially in 2023..S annVersion: 6.6.7

Remote control feature failureThe remote control feature of the iOS app refuses to recognize either of my U-verse receivers, leaving me unable to set up the remote control features. My iPhone 13 and iPad Air have the same issue, though both devices are enabled when I check via U-verse channel 9301. My version of the app is up to date, as are my iOS versions. Uninstalling and reinstalling the app does not resolve the issue, nor does restarting my gateway, which are the only steps recommended by U-verse’s so-called “support”. All other features of the app work, such as accessing the channel guide, setting programs to record, and deleting recordings (usually). A web search shows that this problem has persisted for years, yet U-verse does nothing about it..Austin Music GuyVersion: 6.6.4

Please FIX this app!!Ever since iOS 15.4.1 installed on my iPad I have to delete and reinstall this app at least every other day, sometimes more often. It freezes. Data won’t load and I get blank screens. Sometimes it says “loading” but just spins til it times out or until I close the app. Also, there used to be a “Watch” button where I could select “watch recording on TV”. Now it can only be used to watch a live show when that’s an option. Selecting a recording was especially helpful when I’m not wearing my contact lenses and can’t read the menu on the TV across the room. It was also easier to sort the recordings by title instead of date. Please bring that back..Jamore17Version: 6.5.1

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