AT&T Customer Service

AT&T Positive Reviews

Overall opinions about atat and servicesOverall your provided service are exactly as requested downsides are the physica people that run your stores won’t do what customers ask at least flagstaff Arizona locations they started my plan off with the most expensive plane you provide and I asked to be put on the cheapest while also asking to have larger payments towards paying off the phone itself and that was also set on a 36 month plan my bill was 200$ a month and I was being double charged per month for some time after a two month period I called you guys back and had someone very nice lady fix all my issues and set my account up properly as request originally only down side is the app also takes time to update but also seems to automate payments and that leaves room for errors such as mine you have provided me with phone service my whole life so far and havnt used another company yet, so overall your systems and all are great for the customer but their is some room for marginal error that could be addressed thank you and I hope yall have a wonderful day,.Professional JamezVersion: 2026.4.1

App usageThe changes you all have made for the average person needs more navigation help not anyone can navigate through your app now without some type of tech skill so it needs assistance portal or like a magic won’d that will allow help immediately in that area so/or before people just assume and make changes your definitely gonna charge them for .. just an opinion of an average working with kids who’s bill has to be changed every month because we picked an end of month bill date 8-10 years ago and it always gets put at the 1st of month to be paid so you can tack on late fees discount fees and any other fee as the longest phone company you should be better period we was today 8-10 years ago to pick our payment date and we did and haven’t changed it always last week of month you can go through pay history to back this up but still have to pause payment and change date every month and get charged extra when we started we said we wouldn’t that your purpose is to please you our customer so we bought it but you all have yet to prove it again the longest phone company isn’t sounding that great at all anymore to navigation through your app to tech or even personal communication without adding to ones bill somewhere down the line to even changing our plans like a we force you to either pay or leave guess the world has evolved and there are other companies that stand by what they say!!! Sorry off key app needs help and so do your customers!!! Sincerely,leaving verge customer.Anderson vardellVersion: 2026.4.1

ServiceWork with me very well when on phone with live agent at #800 customer service line for AT&T. Always best to try and resolve big issues with 800# Custemor service. The agents at brick & mortar retail locations i left very unsatisfied and several times 2 billing cycles later the new bill amount is extremely higher than in store agent quoted me . More than once I was dead set on leaving AT&T but efforts of 800# customer service agent kept me there and all hammered out . Basically fixing what In store agent screwed up . In store agents on commission and lied often that I would always discover after at least 2 billing cycles (AFTER THIER COMMISSION PAID OUT ) most unethical stuff I’ve ever seen . Again the 800# service agent stayed with me an hour at times ! In store agents get a D- grade while 800# agents get A+++ ! Hope they get the recognition they deserve . No actual names of those agents to name personally but 100% of all of those 800# agents are the best employees you have in my opinion.DougfsykesVersion: 2026.5.1

No bad to sayI’ve been using AT&T WiFi for a while now, and honestly, I love it. The connection is fast, reliable, and consistent, which is exactly what I need whether I’m streaming, working, or just browsing. I rarely deal with buffering or slow speeds, even when multiple devices are connected at the same time. What really stands out to me is how dependable the service is. I don’t have to worry about random outages or interruptions, and that peace of mind is everything. The setup was simple, and the overall experience has been smooth from the start. If you’re looking for WiFi that actually keeps up with your daily needs, AT&T is definitely worth it. I’m more than satisfied and would recommend it to anyone who wants strong, reliable internet..A man and his dogsVersion: 2026.3.1

Old Traded In Phones Stolen at AT&T Warehouse.I’ve been with AT&T since Singular Wireless that’s around 25 years. I’ve always been happy with service and honesty of the company and its employees. Recently, I traded 3 old phones for new ones. It occurred to me to send in two iPhones in one box using one shipping label. What happens at the AT&T warehouse is that a criminal employee realized that the second phone could not be tracked and stole it. He/she never reported it as received and got it out of the warehouse. I called AT&T to ask them why they were crediting only one phone and they said that they only received one. I explained I them that I sent two phones I one box and they said it was my fault for doing that and basically, that they don’t have any method or procedure in place to determined if an employee stills traded in phones at their warehouse. So they didn’t have meant credit and now I’m paying way higher price for the new phone and with no way to make the criminal pay for my stolen phone. Don’t trust AT&T trade in procedures..La garra chapinaVersion: 2026.4.0

The updated app is so much better!The new updated app makes your wireless service and/or your internet service much easier to navigate and understand. My bill was also broken down in a manner that allowed me to understand how to make small changes without having to go to a satellite store and wait an untold amount of time to get help from a representative. Seeing my bill completely broken down and given links to details about every charge is very helpful. I gave them 4/5 stars because I’m still mad about discovering that AT&T has been adding an additional $6 to my bill for their “Next” upgrade option. I’m sure I didn’t sign up for it, so it must have been a fine print sneak-in. Thankfully, the updated app allowed me to find it, but it’s still costing them a star in the rating because I’m just that bitter..Icuddle3boysVersion: 2026.5.0

46 years strong!Incredibly, I’ve had a cellphone for over 46 years now, & during all that time I have never used a different service company than AT&T. Sure there may have been name changes by AT&T through the years, but all through that time I was confident that AT&T was the real company who was expanding their network, installing the latest, greatest technology, & maintaining the equipment that me & the rest of the world relied on to conduct business, allow us to keep in touch with our loved ones, & help save lives! So many cell phone companies come & go, but AT&T has been here from the start. That says a lot about a company in this day & age. So, who will you trust when you have to get an urgent message to someone?.Nasa810Version: 2026.5.2

Not a real 5 starI only put the 5 star rating so people can actually see it so maybe AT&T can see it. Half the time it works wonders it really is a wonderful companion app for your service, but the other half is a complete nightmare, you can’t do half of what you want to do without fighting the app to get it to work and even then it might not even work. I’ve tried to change my phone plan several times and each time it says I have to call for help, and when I do it’s some AI on the phone that solves non of my problems..Anti virus locked and loadedVersion: 2026.4.1

Price vs ServiceThe service for the phones are great. The Internet service l, when I had it with ATT, was not great so I went back to Xfinity. I’m giving ATT four stars on the account of the pricing for the whole services. On tv they advertised that 4 lines will be cheaper than having 2 lines. Essentially two line price will equal four line which is not the case. With four line I’m over $300 monthly and I’m in a contract. I know what I signed up for and I know it’s a contradiction but my bill is supposed to be $250 or less and it’s not. Customer is helpful sometimes until they want you to buy more to make your bill less.KeiyonnagVersion: 2026.5.2

ReviewAT&T Internet has been really good for me and my family. The service has been reliable, fast, and easy to use, especially with multiple people in the house streaming, working, gaming, and using devices at the same time. We have not had many issues, and when everything runs smoothly, it makes a big difference for a busy family. Overall, I’m very satisfied with AT&T Internet and would recommend it to anyone looking for dependable home internet..Sy4822Version: 2026.4.1

In App Support SubparI like that I can see everything about my bill, but if you’re trying to get in out of support, you’re pretty much wasting your time. Wait times are ridiculous. And if you can’t have your phone on and in the chat without going to screensaver or something while you’re waking on a response, it closes at the whole chat and you have to start all the way back over again. It often times just sends you to the main website which often times randomly signs you out for some reason or you have to sign in 4 different times depending on what you’re trying to get to..Bbrown:5Version: 2026.3.1

App review from an AT&T customer of many years.I have been with AT&T for many years now and I have to say that the app has just gotten better and better over the years and easier to use. The customer service has improved greatly as well. When I walk into a store for help with my phone the employee’s are always looking for ways to save me money and get the best deal possible. I am a regular human being and I have not been paid to say this. I also don’t usually write reviews..Dmc2483Version: 2026.5.1

Be aware of rewards cardsI switched my cellphone service as well as internet service to ATT a few months ago. They said they would pay off my TMobile phone and they did… kinda. They sent gift/rewards cards. Note that you only have a few months to use their card or it expires and you LOSE that money. ATT will not issue another card or extend it even by a day. My card got covered by some old mail so when I found it and tried to activate and use it to pay a bill, I learned a hard lesson (over $300). While I am not disappointed in the phone service, their customer service is lacking..Hejdhe xienehdjdhdhejdjdvbdjdkVersion: 2026.3.1

Simply The BESTAt&T's wireless internet plan with Fiberoptic hook up to my home is THE BEST connection(s) I have Ever had in my life. The entire installation was also FREE. -I play my gaming console with AT&T speeds that Tremendously surpass (Triple the speed/ accuracy over the following services)= Verizon, Spectrum, Cox, Tmobile, and other companies flimsy speed and many disconnections. -AT&T Is by Far the Most all around Solvency service for anyone's household and/ or business! THANK YOU, AT&T for your high speed, low drag All around Service! You've made me a Believer!!!!.Major B Mohawk 6Version: 2026.5.0

Chat with live agentsI find extremely difficult to resolve the non return fee issue by chatting. This is the 3rd time I have communicated by chat for this issue. And still not resolved. I feel as though even though the agents are trying there is an extreme difficulty in being understood on both ends. Not a fan of this method of resolving issues. Much rather speak to a person Renee Bujol A very longtime customer but not sure for how much longer. Don’t like being treated like a non human.RfbujolVersion: 2026.3.1

Best Customer ServiceShavon D was absolutely amazing helping me set up my new lines and order phones for my children. She was incredibly attentive, patient, and helpful throughout the entire process. She made everything so much easier during a stressful time and took the time to answer all of my questions thoroughly. Her kindness, professionalism, and genuine care really stood out. She’s exactly the kind of help I needed, and I truly appreciate all of her support. Thank you, Shavon, for going above and beyond..Cheryl_rayeVersion: 2026.4.1

Exceptional experience!I have been a customer for around six years never had a drop call and I always have service when I need it and when I call customer service, I’m always treated with respect! And always have a good experience when talking to a customer service representative I am a man of faith and the follower of Jesus and the fact that you guys give us the capability to preach the word to all four corners of the Earth is remarkable and an act of God!!! Thank you!…..Customer with faithVersion: 2026.5.0

Consider switching carriersThe bill is inconsistent and never makes sense. The T-mobile commercial bashing them is 100% accurate. You go in and get told a price you will pay monthly, then after you leave? Its like every charge they never discussed is getting put on the account. The monthly price is never consistent, cell service is “ok” at best. Some days it works great and others its trash & its the same area. Considering switching soon because my apartment complex supports Verizon, but T-mobile is cheaper and heard their service got better. Overall, At&t is slipping..LilarinaomiVersion: 2026.5.0

Love this upgrade!First off, this app looks amazing. This was a much-needed makeover. The design is modern, stylish, and still very functional and intuitive. It brings a lot of features that were missing before, and everything is much easier to find and use. Navigation feels smooth, and overall the experience is a big step up from the previous version. Really impressed with this upgrade. Great job to the developers!.Hckyaj55Version: 2026.3.0

Internet serviceI have many years with cell phone service and I really liked the service. Now I decide to get Internet service although they don’t have fiber optics I decided to take the air internet, I had problems at the beginning with AT&T staff who could not solve it but in the end it was resolved and waiting for it to continue like this. I assure you that you will have a safe client.Internet-RolandVersion: 2026.5.2

Payment ArrangementI’ve been making a payment arrangement for years using the AT&T App, and it’s been a quick and easy process. Apparently, the process has changed between this month’s bill and last months. The new procedure is not as easy in the past. I honestly don’t understand why a process has to change from easy to more difficult. I’m sure I’ll get use to it, but I am not a fan of the new procedure I have to follow in order to make a payment arrangement..McPattiDVersion: 2026.5.2

Not so user friendlyThe app isn’t as user friendly as previously. I’ve had AT&T/Bellsouth/Cingular for 32 years; way before it all merged into this AT&T; so I have seen many changes over that period of time. I wish they would let you choose the way you get to the payment page. Instead they have that one swipe button for making a payment. I don’t like that, I want to be able to choose payment dates/how much I am going to pay on such date. You have to go through so many screens to get to that page now..Mikenmary5Version: 2026.3.1

PATIENTAt 73 I find myself a bit technologically challenged. Thankfully it won't be long until this current generation doesn't have to deal with us anymore. Anyway, I always appreciate it when I have a young person who is willing to be patient with me and answer my questions. I have always found this to be the case with AT&T customer service persons. And, it is very much appreciated!.TOTALLY TAKEN TONI!Version: 2026.5.2

SSI’ve been with Att a very long time and it’s nothing with customer service but it’s with very poor cell service and with a very high price that I can cut in half with t mobile or Verizon so I am definitely considering trying a change ! I got notified of an upgrade to a tower close to me but now I’m dropping calls in 4-5 places on May way to work and that only happened 1-2 times prior too that so it appears that made service worse and that is the reason I’m thinking about changing carriers ! Thank you.Eagleman@26Version: 2026.5.0

This app is officially doing well.I struggled with the myATT app. The app got better, but it was still a process going from screen to screen for a while. Today, ai had to change my banking information with two bars of signal, and the new ATT app connected to Wells Fargo and got my new account information immediately. I was done updating everything within two minutes..Snider1988Version: 2026.4.1

5 StarsSuper easy to use! Happy we an app we can use to pay our bill and control our WiFi usage for certain devices. The only thing I don’t like is it does freeze up sometimes and my devices are saying they are connected wired and it’s supposed to be wireless so that’s been confusing but the internet is still working nonetheless..Mumof4goblins007Version: 2026.5.2

AttI love AT&T. I’ve been with y’all for a long time. I left Verizon. Y’all been the best company ever back when I switch stones running over the road trucking and AT&T was the only company that I could get cell service in West Virginia, Virginia mountains Kentucky actually all three United States every place that had a mountain where mountain mountains are crossed Colorado, Washington, California, Montana, Utah upstate New York, Vermont, Maine never lost my service.PrkchVersion: 2026.4.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.6.0

AT&T Negative Reviews

Misrepresented Every Promo PromisedEvery promise made by the At & T Rep was misrepresented or incorrect and when I called AT & T there were no apologies and I had to call numerous times for the same things because it was corrected and some things I did not get. They didn’t pay off my other phone because they said they didn’t get my bill in 60 days time, but I received an acknowledgment that they did. So I had to eat $160. Then I was told two iPhones would be free and we would pay for the third phone. The rep did not say the two phones I turned in would be rebated against the new phones and I would still owe some money on the new phones and so they were not “free”. Then my husband and I were told we would get a reduction in our monthly bill because we were over 60 and we would get a reduction in our Bill because I’ve worked for a health company and my husband worked for the State. Then we found out from AT & T you can’t have multiple reductions on the bill, only one. Then we have an AT & T flyer that was given to us by the rep that said there would be no activation fees. AT&T proceeded to tell me that they could not take it off the bill even though I was looking at the flyer and I read it to them. Finally, after three calls and arguments with them, they finally took it off. Very dishonest and unprofessional service and sale pitches. I wish we stayed with T-Mobile. We were with them 16 years. They were very honest and my husband wanted to switch because he would have to order his phone online. That was why we switched..OlgaLuisaVersion: 2026.5.2

Absolute worst company I’ve ever dealt with!!!I can not manage any of my phones on App, I get a blank screen every time sorry it’s not you, It’s us. I’ve been trying to log into the actual website for weeks same thing sorry it’s not you, It’s us. I went to the store at least five times with little to no help disrespectful employees, I would not recommend AT&T to anybody!!! Let’s not forget to mention how they’ve continued to lie straight to my face in the store on multiple occasions I received brand new iPhone 17’s right after they came out. All of the phones said too many iCloud had been created. I was told by the AT&T employee that was an Apple bug after contacting Apple. They said that is an absolute lie needs to return your devices, AT&T refused. Was also told by AT&T employee in store is impossible for my iPhone 17 to show LTE since they do not offer that coverage it would show 5GE I then showed him five screenshots of my phone saying LTE go figure another common bug..Any name just post to review?Version: 2026.4.1

Trade-In Issue Eventually Corrected, But Customer Had to Do All the ChasingI had an ongoing billing and trade-in issue with AT&T that took far too much follow-up to get meaningful answers. My returned device had already been received, yet a non-return fee was still applied, and the explanations and timelines I was given kept changing. Communication was slow, and I had to repeatedly reach out through chat just to get basic status updates and clarification. To AT&T’s credit, it now appears the trade-in issue may finally have been corrected because my bill dropped significantly, down to about $333. However, the overall handling of the matter was frustrating and required too much effort on my end. A customer should not have to push this hard to get a billing issue properly addressed..-CuttyVersion: 2026.3.1

Developed with no end users in mindThis might be one of the grossest displays of an application that was designed with absolutely nobody in mind. I found something on this app yesterday to see my data usage and I have spent 15 minutes trying to get back there today with no success. The only way I can even get to the page that shows the usage summary is by finding a link from that joke of an assistance in a previous chat. The load screen has taken several minutes which requires me to cancel that screen, go back to the chat and find the link to then try all over again. There is nothing user friendly about this “reimagined” app. I’m already in a poor mood over the lack of customer friendly communication around price increases, this might just put me over the edge and locate another server provider..Dep0287Version: 2026.4.1

AwfulThis app is awful. I’ve been having to use it for years to pay my bills and check usage but it’s so laggy and it’s so glitchy and has never improved. You’d think it being a phone app, it’d be very user friendly and accessible but instead it’s the opposite. There’s nothing about this app that is easy to navigate through and no matter what time of the day it is or where I’m at, I always have to Click out of the app and re-try while trying to do anything in it. I recently got a notice that my phone bill is increasing by $5/line next month. Hopefully with that money, they hire a better app developer so they can improve the digital infrastructure. It truly is pathetic. You think with all the money they make, and as popular as AT&T is, the app would be awesome. Even the Wawa app is a better setup than this one is..Rachb2026Version: 2026.3.1

I’m extremely frustrated with AT&T’s mobile service and app.I’m extremely frustrated with AT&T’s mobile service and app. I’ve spent way too much time trying to get a simple setup working so I can play Minecraft with my daughter and occasionally my wife, and it just doesn’t work the way it should. We’re using a mobile hotspot, but it seems like we’re limited to one device at a time—and even then, only the PC connects properly. My daughter and wife both use tablets, and they can’t reliably get on at all. Customer service has been just as disappointing. It’s hard to access, hard to get real help, and overall feels like a dead end. I actually had to rely on Gemini AI just to try and troubleshoot things myself because I couldn’t get the support I needed from AT&T. On top of that, the connectivity issues are constant. My wife works from home, and a stable internet connection isn’t optional—it’s essential. This service just isn’t reliable enough for that. At this point, enough is enough. I’m switching to Spectrum. I’ve wasted too much time trying to make this work—time that should have been spent relaxing with my family, not dealing with stress caused by a service that doesn’t deliver..JoshuaKimballVersion: 2026.4.0

What’s wrong with the chat?What’s wrong with this chat, I have been kicked off the chat three times already trying to get a hold of a live person to fix a discrepancy with my trade-in and if my phone shuts off, I have it set to the shortest turn off time, then I immediately get disconnected from whoever I’m chatting with even though it says I have to answer within two minutes before the chat gets disconnected, this is frustrating, especially when to out of the three agent agents were taking care of my issue in a timely manner, and almost had it resolved when I get kicked this issue needs to be fixed ASAP because I can’t even correctly rate the app, since I can barely get on it without an issue you happening.JoeluceroartVersion: 2026.4.1

Troubleshooting is a painTroubleshooting is often circular and forces you do to time consuming tests even if you have already tried them. There is no way to schedule an appointment outside of business hours (no automated system) and no way to just schedule a repair even if you already know what the issue is. You have to go through unnecessary motions and waste your time. I dread outages because I know I’m going to have to go through the whole troubleshooting process just to get an initial appointment just for them to tell me they can’t fix it and need to send a new person. It takes DAYS. It happens EVERY time (about twice a year). Just give me A DIRECT way to order a repair if I know what the issue is and stop wasting everyone’s time..TitaniumsporksVersion: 2026.4.1

CRITICAL MALFUNCTIONSLately, several GLITCHES of malfunctioning AT&T APPS are failing to secure the APP’s integrity of Safety & Secure Protection of USERS Service Experiences to keep Personal Privacy & Confidentiality fortified by stringent adequate technical software quality assurance guarantees from falling into defeatism of Blackhat Hackers Brute Force injections of methods to circumvent dynamic systems which requires daily ROBUST proactive imminent random THREAT to customer Identity Theft information, Finance Accounts, Email Security, Debit & Credit Payments surveillance, and Browser effective compatibility communication thresholds with surfing techno organisations? I’ve been Hack with CHINESE ACCT insertion penetrations through all protective Apps by IOS, AT&T, VON services LACK of interaction cooperation of vital ORGs which should worry police, military, government, corporations, financial institutions!!.Tech•know•logistVersion: 2026.4.1

Terrible.This is honestly one of the worst apps i've ever used. It's only good if you're looking to shop for a new product as someone else said. The updates keep getting worse and worse. These people are just trying to get you to spend more money, but they don't actually care about their customers. The new update is even worse. The homepage turned into a shopping experience and if you want to actually manage your account or make a payment then good luck! Not only is it a hassle to make changes if you want to speak to a rep over the phone, but the price keeps going up. I only stuck with them because i still owe my phone, but once i finish paying it off i'm going back to T-mobile. It's cheaper and straight to the point..Slum LorddVersion: 2026.4.0

Finding infoTech needs to realize that some times less is more. I use to live when I could look at my hotspot data and at a glance see both used and remaining GB. Now it’s an act of Congress just to fund used. Which is consistently changing when my hotspot has been tuned off for long periods of time. There are times I don’t use for weeks at a time, but according to the app, it is used daily. It is ALWAYS turned off until I use and absolutely no one has access to it. Also the In usage area when setting to save for bill period, it does not save. When I go back in, it has reset. Please make it at a glance for both used & remaining data..Just me noticing ..Version: 2026.4.1

Absolutely awfulThis app used to be simple and functional. The moment you opened it, you could instantly see the ONLY information people actually need from a carrier app: - current plan - data usage - hotspot usage - bill due date - account details After the update, AT&T buried all of that under shopping ads, upgrade promotions, device offers, and unnecessary clutter. And the worst part is that now I genuinely cannot even FIND my current plan or usage information anymore. It honestly feels like those features were completely removed from the app. Why would anyone open a MOBILE CARRIER app to shop for random products instead of managing their actual service? The new design feels like it was made entirely for executives chasing engagement metrics instead of real users. Basic account information is now harder to find than ever. The app became slower, more confusing, and significantly less useful. Nobody asked for a shopping mall. People wanted a clean utility app. This redesign is a perfect example of modern corporate UX completely losing touch with reality..JoByetVersion: 2026.5.0

How in the world is this app rated so highly? Fake reviews?There are several fixes that are still needed and it’s impossible to list them all. Just to name a few, there’s no “back” button in a few different screens like managing payment options, the new blue banner overlay sits on top a lottttt of different things like the option to change the month while setting a payment arrangement. It’s just so obvious that these app changes are baked in with almost no testing to see how it works for the customer. What else can you expect though when you’re laying off people and trying to replace them with technology and board room meetings with people who have no touch with reality..Sheffey420Version: 2026.4.1

ScammedHad two iPhones dropped off at my home that I didn’t order. But had a man call me and told me I would be getting a new iPhone 17 Blue 256 GB. He also gave me new labels to have the phones mailed back. I believe this was a mistake but when I informed them that I was turning this over to the state police the phone number that he gave me suddenly is no longer available. Whether AT&T, sending these phones, the guy made a mistake or someone in the corporation is stealing phones and selling them under the corporation‘s name. Either way the state troopers are involved. They will track down the number. Hopefully someone will be prosecuted..Tko bearVersion: 2026.4.1

AT&T only cares about your moneyAfter being with AT&T for seven years and giving them over $30,000 I can tell you that this is the worst company I've ever dealt with in my life. They will rip you off defraud you of your money and if you ever try to rectify the situation, you will get a $35 credit even if they've ripped you off for thousands of dollars through That you are paying for monthly. My aunt who is dying of cancer forgot to pay her $50 payment after a round of heavy chemotherapy. She was one day late. These people treated her like absolute dirt. AT&T is a sadistic company ran by greedy people who take care less about their customers or any human being for that matter.FassauerVersion: 2026.5.0

Worst Update from AT&TThis new update has ruined it all. We’ve never had issues with AT&T until this new app update. We have wireless & internet. When I go to the Internet bill, internet services, connected devices…there’s not only an unknown device but when I click on previously connected devices there’s devices that say active 2,3,4 days ago that I know haven’t been active in over 5 months when a family member moved out! How is this and why are these items showing as active 4 days ago? What is going on? The new features would be great if they have accurate info but now we’re truly concerned about these issues and our data..Aja72091Version: 2026.4.0

ATT used to be the best coverage and serviceATT’s coverage has shrank from full to spotty at best. Customer service is non existent since moving to the Philippines. Customer service agents do not understand English and try to guess your concern from a generic menu. When transferred to “manager “ they want to pass you back to the original operator and when you say no. The “manager”yells at you and hangs up. The Klamath Falls Oregon store used to be the best, now they have a manager who would rather look at his phone than help you. I have been a customer since 1998. I will not increase by business exposure with them ..April's Music PlayerVersion: 2026.5.0

Over charged for yearsI will never ever do business with AT&T ever again. They were charging me 270 some dollars a month for an Internet hotspot box and two phone lines for many many years. When I tried to cancel then they offered me a better deal. Why didn’t they offer me a better deal way back when. They’ve lost my business for good. Don’t call me. Don’t send any mail. Text or anything else from AT&T, please They said the phones they gave us would be free, but they were charging us for them every month go to c” another provider shop around and save a lot of money that exactly what I did..1368853Version: 2026.4.1

PaymentFor at least 6 months now AT&T has been unable to process my monthly payments with the debit card I choose to use. My bank assures me it is not the card but rather an issue on AT&T’s side. I have spoke to AT&T over and over about this issue and still 6 months or more later they have done absolutely nothing to resolve this payment issue. But AT&T is ready to disconnect my line if the bill isn’t payed. This is a joke for AT&T to let this continue when they could fix the issue if they would just take the time! Doesn’t say much for AT&T in my personal opinion.TkouroutVersion: 2026.4.1

Returning equipmentI was very disappointed in trying to get information on how to return my equipment. I could not find a fed ex or UPS store in my area. I called AT&T 5 times trying to get help. 3 times they were supposed to send me a pre paid label. Nothing was mailed to me. The fourth time I called, the representative said UPS will call me in 2 days. No call. The fifth time, the representative said he would mail label again. Nothing. Thanks to my daughter, she was able to find a store 1 hour away from house and dropped off the equipment. I was very stressed. I hope I never have to go through that ordeal again..Those’llVersion: 2026.4.1

App not workingEver since the last update my app has not worked properly. I reported this to ATT multiple times over the past 2 months! When trying to make a payment, payment arrangement etc I can only see half of the screen & im guessing at what I’m doing. It’s awful. The AI is terrible. It does not solve anything whatsoever & customer service has gotten worse. At least I’m getting English speaking people now but they’re no help. ATT has sold my info to collection agency when I don’t have anything in collections. ATT is getting worse not better. At least fix the app so I can see what I’m doing..RachaelM39Version: 2026.5.2

Terrible business loyaltyI did an upgrade on my husband line Jan 6 as I was told from the business loyalty that I could port my number to the new his phone since he borrowed my upgrade. Well they told me I could not do that and I returned the phone they receive it 1/8 at 8:56 am escalated the price of the phone and watch to my bill. I called every 10 days as the said it has to be approved for that large amount. Now my bill is over 1,379 and they discounted my business account! Now they want me to pay to get my phone back all the full amount, hell no run folks they are terrible anymore..Michelle7070Version: 2026.3.0

AI? More like gatekeeper to real human helpAs soon as our devices are paid off, we are finding another path. We pay far too much money to deal with such ridiculous issues like poorly programmed predictive text models, gatekeeping to live human help, especially for individuals that do not like talking on the phone. The app has had many improvements, but "AI" has not helped. It seems as though AT&T does not understand the purpose of the Americans with disabilities act...Hell, they're probably "in bed" with Trump, taking every dang penny they can, from honest, hard-working people, lobbying in Washington, screwing us all..Please vote DemocratVersion: 2026.5.1

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