AT&T ActiveArmor℠ Customer ServiceAT&T Services, Inc.

AT&T ActiveArmor℠ Customer Service

AT&T ActiveArmor℠ Mobile Security(FREE)*

Download to activate the free app and services for an extra layer of protection that helps you easily secure your data, manage nuisance calls, and more.

• 24/7 Automatic Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.
• Spam Call Blocking: Blocks or sends calls to voicemail if identified as a Spam Risk.
• Nuisance Call Alerts: Labels potential nuisance calls from telemarketers, surveys, and more.
• Nuisance Call Controls: Choose call categories to accept, block, or send to voicemail.
• Unknown Calls to Voicemail: Automatically sends callers to voicemail if they're not in your address book and blocks other numbers in your personal block list.
• Personal Block List: Add individual unwanted callers to your own block list.
• Device Security Helps protect your data from mobile threats:
• System Update: Keep up to date with operating system changes with reminders.
• Passcode Check: Ensure you have a passcode to help keep your device and data secure.
• Breach Reports: Get alerts about company data breaches, along with helpful tips.

AT&T ActiveArmor Advanced Mobile Security (In-app $3.99/mo. purchase) ** Includes all the functionality of AT&T ActiveArmor Mobile Security, plus added protection:

• Public Wi-Fi Protection: Get your own private connection (VPN) – to protect your data on public Wi-Fi networks.
• Identity Monitoring: Get alerts and advice if your personal info is leaked.
• Reverse Number Lookup: Shows caller details when you enter a U.S. number. Up to 200 queries per user within a 24-hour period.
• Caller ID*: Gives you caller details.
• Safe Browsing: Avoid suspicious sites – surf the web safely.

Mobile Security & Advanced Mobile Security*

Requires download of ActiveArmor App & acceptance of terms of service and a compatible device running iOS13+. Data charges may apply to app download/usage. Eligibility: Consumer and business wireless accounts with eligible service and AT&T HD Voice-enabled device. Non-AT&T Customers: The following features are only available to AT&T customers: Auto-Fraud Call Blocking, Spam Risk Labeling & Blocking, Nuisance Call Alerts, Nuisance Call Controls, Unknown Calls to Voicemail, Personal Block List, Caller ID. Some features may not work while roaming internationally. Details at For complete terms for AT&T ActiveArmor, see Details at

**Advanced Mobile Security

Subscribers pay $3.99/mo. Auto-billed every month through your iTunes account unless canceled. Subscription automatically renews and your account will be charged $3.99 unless auto-renew is turned off at least 24-hours before the end of the current period. To manage your AT&T Active Armor Mobile Security (“Active”) subscription, go to iTunes. Once your Advanced subscription is canceled, you will be downgraded to the basic, free version of the app. To remove the service entirely, you must cancel within the app or via myAT&T, after your iTunes subscription period ends. Payments are nonrefundable (subj. to applicable law).

Public Wi-Fi Protection. Requires setup; the feature is automatically enabled when your device joins a public (unencrypted) Wi-Fi network unless an alternate VPN service is active. Does not work when using certain video streaming apps or Wi-Fi calling on certain devices.

• Identity Monitoring. May not detect all compromises or leaks of your personal data.
• Reverse Number Lookup. Limited to 200 queries per user within 24-hour period. Requires activation.
• Caller ID. Must be in AT&T HD Voice coverage area to be alerted to caller name and location.
• Safe Browsing. May not detect all suspicious websites. Requires activation of Public Wi-Fi protection to be enabled.

For complete terms for AT&T ActiveArmor, see Details at

AT&T ActiveArmor℠ App Comments & Reviews

AT&T ActiveArmor℠ Positive Reviews

Crashes Have Been Fixed 👍Your mobile security app crashes every day, I have to delete it and re-install it every time to get it to open up, I have an iPhone 13 and I am running iOS 15.2, I pay 3.99 a month for an app that just doesn’t work, I have reported this problem twice to tech support and NOTHING, please fix this and give us an update ASAP. Thank you for fixing the problem, app works just fine now, support notified me by email telling it was a backend problem and it has been addressed, it has been a few days with no crashes, great job, worth five stars, again thank you..Version: 5.8.1

Upgrade does not on iPadStars minus one. Originally installed this product on my iPhone (an after-purchase freebee from AT&T) and a purchased subscription copy @ $3.99/month on my iPad which i bought same day as iPhone. All WAS well until i installed this upgrade on the iPad. The upgrade proceeded to “clean up” old version stuff but never quite finished setting up my info from previous version. Clobbered it all. Removed the app and tried reinstalling several times. No joy. Discontinued that subscription. Now i see that the same “upgrade” is available for the iPhone. YOU KIDDING? i’m keeping the old version. Thank you very much. My bad but still trying to figure out, after your explanation, how/why the app let me install it the first time. I have since installed this upgrade on my iphone. Seems to be working right. Replaced the one-star rating with 4 stars..Version: 6.0.1

Very good app from a company we can trustI am glad you are looking for the safety of your customers on such a complex technology as telephone and internet communications! I could not explain how phone numbers are used from AT&T to call me and when I call back to the same number I receive a notification that the number is out of service even when my call back is done instantly after receiving the obvious SCAM call! I always felt that it was the responsibility of AT&T to solve this problem and not charge us for the use of your solution as other apps do ( such as Numbers)! Excellent app from a trustworthy and serious company !.Version: 4.0.3

Excellent AppI’ve had the app for a few weeks and it truly works!!! I was using Hiya for many years & was satisfied. It just was enough to stop all spoofing. I really became irritated then angry. This was mild problem from 1-3 calls a day to 5 or more calls day and calls until 10 or later at night and not to mention the early calls. Now, I’m not the type of person to even answer these phone calls to begin with. I decided to try AT&T Mobile Security and here we are extremely happy😊😀 I thought I was going to have to invest in Robo Killer and pay the monthly fees so far no deal. I’m so glad.😀.Version: 4.0.3

It was good earlierBefore i updated to iOS 13 the VPN function worked great! Now with iOS 13 it doesn’t work anymore. It connects but there’s no internet access, nothing at all. Ive also done it on my other phone as well and i even reinstalled the VPN Configuration but nothing worked that i could do. But everything else in the app works fine! i have caller ID now and i don’t even get spam calls anymore, only the rare occasion they do pop up it warns me that it could be a spam call or telemarketer, and also it updated me on the fact of a dangerous app that i carelessly installed from the internet. It turns out was indeed harmful, but overall it’s a great app and once the VPN problem gets fixed, it will be a five star from me!.Version: 4.0.3

On the downgradeBefore iOS 13 this app was flawless. Since the upgrade, not only is the VPN not working, but also the name of the network to which the user is connected no longer shows. If that was intentional, then it was a big mistake. If a user, such as I am, lives in a rental facility or in a condominium community, the wireless network accounts are all very similar. Therefore, it is important for the user to know exactly which network is being used. Please fix these problems ASAP. My rating fell from five stars to three because of these issues..Version: 4.0.3

BasicWhat does basic mean? A unexpected error occurred. I have screenshots of this error message. Try again. I tried again several times. The badge count doesn’t count when the passcode is turned off. I have to open up the app to make sure it’s either locked or not. The badge count only after the page has displayed then theirs no badge count because everything is okay. Something changed about this app right away.Version: 5.4.2

Old Breach Reports that have been viewed are constantly retriggeredI have viewed the same two breaches on my phone at least 10 times. Once you choose to view a breach notification, the alert badge is turned off but after a period of time, it comes back as a “new” breach alert when it isn’t. The only way to get rid of the annoyance is to disable the feature or remove the impacted companies from being monitored. Neither is a good choice obviously. For me, it’s Comcast and Toyota breaches that are 4 and 5 months old respectfully. Please fix the alerts so they do not re-trigger after viewing unless there is a new incident..Version: 4.0.3

Doesn’t work.I’ve been paying for the plus service and the app still only gives me access to the free one and then it keeps trying to get my to pay for the subscription again only to say error your already subscribed and then closes and crashes. When it works it’s amazing when it doesn’t it’s garbage. Stick with the call protection billed directly Thru att and it’s great this app is horrid.Version: 6.0.3

Idk!I would love to give 5 stars but I can’t right now. I’ve had this installed for a while now. I’m not understanding why it will work wonderfully for a while then I all of a sudden start getting junk messages, etc. When this happens, I check in my settings and it’s turned off. I’m so sick of paying for this subscription and it keeps doing this periodically. I thought I was paying for its service to be on all the time. Now I have to always check if it’s turned on when I’m out and about because I’m afraid of hackers and such busting into my iPhone!.Version: 6.0.4

Ok but slowMy app works but is very very slow when moving around the menus, almost to the point of absolute frustration. another problem I’ve noticed recently is that the app will block a strange number several times and then suddenly let it ring through. I don’t know whether this is due to the telemarketers figuring out how to get through the blocking app or just a bug in the system. It’s a good idea just needs some tweaking and a fix to that punch through problem….Version: 6.0.3

Hopefully this is an improvementHopefully this is an improvement. I’ll give it four stars it case because but I haven’t downloaded it yet but I will. I will give a new review after I have tried it out. This is going to be the third time I downloaded this app. I called a tech-support person today at AT&T and he said there have been improvements. The last two times I downloaded it is blocked my own phone number. He thinks it has been corrected. I’ll give it one more try it was doing a good job otherwise at the time..Version: 4.0.3

Great Reliable ProductI’ve been using this app and the associated Call Protect app for a couple of weeks now. The great thing about the app is that it just works. Comparing it to other apps that offer similar services it’s much more stable and issue free. When I was using another app I would pretty consistently have to disable and re-enable VPN because it would seem to get stuck and not pass internet traffic..Version: 5.4.0

Alerts every 1 to 3 hours are not helpfulI love knowing that my home network is safe, but when I haven’t turned off Wi-Fi or left my home all day, and I’m getting alerts telling me that it’s safe everyone two to three hours, it makes me just start clearing them and ignoring them, which could, in the long run, defeat the purpose of having the app, because I could end up missing something that I shouldn’t, because I’m trying to clear excessive alerts..Version: 5.8.1

Great Mobile SecurityThis is a fantastic Mobil Security App. It will block and prevent your mobile device. The VPN need some fixing since it is slow and also block most of my app not to work especially Apps that are accessing locations such as Nest, Ring, Map and even Apple App Store are blocked so I have to turn off VPN in order to access those Apps. I am running iOS 14.7.1 and also my husband is on iOS 15 beta 6 which is even worst, those App don’t even load. Just FYI to developers..Version: 5.7.2

All the other reviews that are negative reviews are fakeI will explain it works great the way it is suppose to work. And no this will not affect your WiFi. In fact it does not actually work on WiFi. The app basicly works when on cellular data only. Because I used its vpn service to figure that out . The vpn sr ice willl only work as long as you are using cellular data . When you switch to WiFi only it does help ..Version: 5.3.0

Cyber securityI know you guys are doing your best but the hackers are growing in numbers and sophistication. Cyber security needs to now become priority 1. Those who are exceptionally talented should command high dollar salaries as their talents and innovations are needed now more than ever. Again, you guys are doing a great job. We would just like to see you put these hackers in their places which is under the foot of control..Version: 5.4.1

VPN and call issuesWhen using the VPN you are unable to make calls and sometimes people are unable to call you. When a call is made the person can not hear you there seems to be data packets that the VPN or mobile security app is not letting pass. When the VPN is off everything works as expected. I recommend making modifications to the VPN service in the app to resolve these issues until then I recommend that users do not turn on VPN in the app and use another VPN option..Version: 5.8.1

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