Smart Home Manager Customer Service

Smart Home Manager Positive Reviews

Very Surprised… in a good way.I guess after years and years of terrible service from other companies, I never really expect much in the way of customer service or features and benefits. Usually just a high cost hassle. However, I have to say that this app is incredible. I’m genuinely impressed and the team that designed this should be proud of their work. There are so many useful tools included, most of which in the past with other companies, I had to use multiple websites or various other methods which could be annoyingly cumbersome. This app has everything I need in one place. The layout is super easy to understand and is visually appealing. It would probably be very beneficial to customers who aren’t too tech savvy. I’m kind of a technical guy and like to tinker with things, but you don’t have to be to be able to use this app easily. The service has been great so far as well. I hope this helps you and have a wonderful day!.DavidmatthewcVersion: 2.2309.203

SuggestionThis is more of a suggestion, rather than a review; However, the review comes along with it. I just switched from Xfinity 1G to AT&T fiber 1000. I didn’t have any problems with Xfinity, but the internet installer at my new apartment suggested the switch because AT&T was a much faster internet option. It is, for the most part. My biggest issue is the lack of control I have over my devices and the fact that I have to pay extra for Active Armor. Xfinity had very similar security included with the plan, minus the website control options. The best part about Xfinity was the control I had over my network through the app. The ability to limit internet use (pause) on devices until I chose to unpause -not limited to 24 hours-, removing unwanted devices from my network while they were connected, creating profiles and choosing what devices are paused individually instead of pausing the entire profile, and the amount of information that is collected when a new device is added to the network is almost immeasurable. I have 3 devices currently on my network that just say “unknown device” no other type of information. It is extremely frustrating how limited everything is on this app, and I am not sure a slightly faster internet speed is worth a $10 difference in price. My suggestion would be to look at Xfinity’s platform and incorporate similar features to allow for a more user focused interface and service..Tyler.NickVersion: 2.2301.184

Tech company with a not so great appI could say SO much about AT&T (like how about all that stolen customer data we all just found about!) but I’ll try to keep these comments to just the app. For a while there was an annoying pop-up in the app for setting your shortcuts but someone came to their senses and stopped that. Also, I’ve repeatedly tried to update the Location field in the app which says my Gateway is in the attic, which is wrong, but it always reverts back to that and doesn’t retain what I set it to. Like many others have recently mentioned, I went through about two weeks with the app saying my network was offline when it really wasn’t. I ultimately ended up on the phone with customer service and after checking/doing all the things that I told them I’d already done, the rep said he was sending me the newest Gateway as mine was much older. While I don’t really think it was a Gateway problem but instead a problem in their system, once I had the new one set up, the app once again showed my network online. However, it still doesn’t accurately show all my devices that are connected to it no matter how many times I refresh. If I go to the advanced settings on the web, I can clearly see everything but even after clearing the device list there and rescanning, there’s still no change to what I see in the app. So, I still think there’s an issue somewhere in AT&T’s system and until that’s addressed, I can’t use the app to properly manage everything on my network. Specs: iPhone 15 plus, iOS 17.4.1, and yes, I’m using the latest version of the app..Grouchy&FluffyVersion: 2.2402.211

Saved my devices and identity from theftThere were devices that popped up on my WiFi band that I do not have. I was able to block them and get faster network. In the past I had gotten hacked through my home WiFi and it destroyed the WiFi box and my iPhone. I had no idea there were computers and gamers in there until there was no WiFi signal at all. I have teenage sons who love video games. I feel they are safer now that I can set times they have access to the WiFi and when they don’t, keeping them from being targets for hackers. Smart Home Manager really comes in handy on school nights. Now my children get sleep, do their chores to earn internet time because they can’t sneak on the WiFi late at night. I give 5 stars because if I didn’t have this app on my devices those devices I blocked would probably have cost me another phone and very possibly my identity by now. Not to mention the rest of my households devices..PurpleSmiles1022Version: 2.2009.120

Great app, just needs more improvements!The app overall it’s great. It has not kick me out or anything. It’s been reliable. Just needs add ons. I would like to see more device types. In the era of connected homes, there is more devices than listed. Example: thermostats, security cameras, garage openers, smart displays. There is a camera device type but it shows a old school camera picture, not accurate picture for security cameras. Also, the profiles need work. It needs the option for a profile that’s been made a person to be able add different times on specific days. Example: have a time set Monday-Friday and weekends a different time. It just gives u the option that pick a time and what days. Not very functional on this part. For now, it’s ok and it works but needs a little more polished in those departments so make the app and internet experience little more controllable. 4 stars right now, but it can change as updates keep coming. Thank you !.ReDeMpTiOn808Version: 2.2203.167

Faster internetI just upgraded my internet and so glad I did. My internet used to be so slow and my daughters would come home from college and wouldn’t even be able to get on their phones or Mac books without getting kicked off. During Covid they couldn’t even stay at my house to do their homework because the internet would not stay on steadily for them. It was getting to be stressful for all of us. My youngest does gaming and within a few days had given up because she thought it was her laptop that was giving her fits when it was the internet service the whole time. I have the smart home App which is extremely handy to have. I can see who is on our service and when. As soon as I figure out the devices that are continually logged on the better off I will be. I am still getting used to it but having the app is a game changer for me….love my new service and the new AT & T app!!!.LeAnnK1971Version: 2.2106.145

Stopped the fighting and unglued my family!My daughter and husband were developing a bad habit of being glued to their screens more and more lately. It wasn't healthy and it wasn't good for our family. I saw their physical, and mental health start to suffer, as well as their loss of interest in hobbies, activities, anything but those screens! Once I started pausing the internet to get their attention, there was some initial push back, but when they realized how much they were overreacting to merely being asked to put down their phone/tablet to simply have dinner as a family, they saw how bad they had gotten. We agreed to some limits and we're back to getting our own stuff done and enjoying family time as well. It's been very helpful. It's also shown us that we aren't getting any unauthorized use either, which my husband has been worried about since getting some "smart home" items. It is nice to be able to check on that..Jezreel VentureVersion: 2.2010.123

Definitely worth downloadingAs a single mother of 3 I don’t have a lot of time, money or phone storage space. I don’t like to download apps on my phone even if they are preferred for the products we have. However I downloaded Smart Home to see how my wifi is working and when I looked around at the different options and things I could do and control it turned into an app I use a few times a week. I can see how long my children are on their devices and when. I can pause wifi on any device at anytime, I find low wifi areas in my home and ordered free wifi extenders right off the app, and so much more. I don’t usually write reviews or even rate apps because of my limited time but I absolutely wanted other people to know the advantage of downloading this one. Also to show my appreciation for the detail that whoever made this put into it. I love it, thank you Smart Home!.Jacquelineforche14Version: 2.2302.187

Repair and SalesYesterday we were without internet service. Jon at AT&T came, assessed the problem. It involved working on the box outside and the box inside. He was very knowledgeable, efficient, pleasant and courteous. We had internet in less than an hour. I would highly recommend Jon and AT&T. At the same time yesterday Austin from the sales dept at AT&T came out. He told us the advantages of switching our cell service to AT&T. My husband was badly in need of a new phone. He was able to get a 14 Pro free and I was able to upgrade to a 15 Pro Max at no cost but sales tax. It lowered our internet bill. Everything was explained fully. We were not pressured in any way. We are very pleased with the outcome, especially the fact that we are saving money. We both will be receiving $200 gift cards for switching to AT&T. I would highly recommend Austin at AT&T..Joanne PotsonVersion: 2.2312.207

Veteran ReviewMy home manager is a very productivity app. I’m able to view features of my account without having to go online and it is a resource just available directly on your cell phone and a touch of a finger. The fact that I’m able to see how many devices that’s on my phone I’m also able to remove or restrict those items on my account, especially the ones that I have no knowledge of being on my account. All items or a pass items on your account not only limits your service, but they also hinder it and what smart home management I am able to eliminate the problem without calling numerous phone number and waiting long hours online to receive service that I can do from my living room chair with that being said I think AT&T for the service and I highly recommend it to anyone..Rich man reviewVersion: 2.2506.248

Great app, doesn’t work as well as I’d hopedLove the app, love what I’m able to do in the app, love all of the info and even the troubleshooting chat options, but half the time the app doesn’t load properly or takes ages to load. There was a massive outage in the area, checked the outage map online that reported an outage about 3 hours before the app provided the info. I also didn’t receive any push notifications about the outage, I happened to open the app and it was updated. These are all small things but they’re also selling features that do not function properly. I realize the app is still being updated regularly and is improving all the time but we’re still without internet and the app isn’t even loading now. Overall though, there really aren’t many problems and it’s very useful. But it’s not really coming through when I’m needing it the most and that’s a bit frustrating..WxbeanVersion: 2.2304.190

EASIER WAY TO MANAGE YOUR WIFI!!!😁I thank AT&T for this app! If you don’t already have it, and, have AT&T service; don’t hesitate in downloading it. The ‘SmartHome Manager’ app is a very useful tool for managing your account, connected devices, data usage per device w/timetable graphs, troubleshooting your connections, rebooting your router, optional downtime/restricted WiFi scheduler per device and/or profile. You can manage each device individually, or, create profiles for each family member and/or devices. P.s. I wrote an honest review about this app in a survey; it must have been a popular request, as far as, app quality and abilities. The suggestion about what I thought could possibly improve the functions of ‘SmartHome Manager’ app; appeared in an update within a few days. 😊🤔 The developers listen and are seeking ways to always improve their product quality 🥰.Memorylanepics1117Version: 2.2008.117

Updated and Well ImprovedNothing is more annoying than an app that you can’t understand or just crashes all the time. I’ve heard all the pros and cons about choosing AT&T as my internet provider, and just to be fair I gave them all a chance to show me how great their services are. Along with their services, are their apps that are suppose to help you set up, monitor, and ask for help if needed. I’ve used the app a few times in the beginning, since I wasn’t using much of the internet. But, with the pandemic I started using more and more of my devices that required internet. Setting up those devices somestimes needed me to go back and forth to check for IP addresses and MAC addresses and had it not been for the app, it would’ve driven me insane. That’s not all, the helpful tools they added on the app was really helpful to me. They have the speed testing, the strength signal testing, and they also list all your devices which was helpful to see which one needs attention. If you needed to figure out something about your internet, mostly you’ll find the answer in this app. So, needless to say... I’m happy with this app and highly recommend using it..Shai_GirlVersion: 2.2008.117

Worked amazing at one point.Three stars because when it works it was awesome. When I first got the app it was great. I had all my devices named and could pause and boost the internet to certain ones. All around it was great. However, the last couple of months it has been awful. It gets stuck in the loading screen when I check my devices and then tells me to troubleshoot but it freezes when I try to talk to the bot to troubleshoot. I uninstalled and reinstalled once and it seemed to fix the issue. But trying that same method it’s still not working. I’ve also been getting spammed with “Unsecure website blocked” when nobody is even using the internet. I got 14 of them at 3 AM. Please please fix this. I really liked the app when I first got it and it has worked fine since the very first day I downloaded it. But now it’s just a pain to deal with and I can’t even do anything with it..WhoopsydallyVersion: 2.2507.250

Soooo slow and annoyingI have to jump through hoops to get to my device manager- which is the most important feature on this app. I couldn’t go directly to it with the previous version and now you have to wait for it to find the connection for a speed test, connect to the home network, then find all the devices. Then there’s a feature for “profiles”- which is a good idea- however it is very limited. I am unable to pause the internet at different times, say if I want if off between 10p-10a and again from 3p-5p I am only able to set one preference. Then I am unable to make a second profile with the same device as a workaround of this flaw, and what’s worse is I am unable to manually pause a device if it is part of a profile. I have to go through the profile to edit all the devices there. So basically this feature serves no function if I have to keep manually enabling/disabling all my devices..SomeoneshouldgetfiredforthisVersion: 2.2005.104

Really obnoxious bugs!I have an iPhone 11 pro. I would share screenshots if I could. The app manager worked ok for the first three weeks of my service, however, always very SLOW to open the app and various features within. I set up a profile for my kids so I could limit their internet. Yesterday and today I get continuous error messages saying that “WiFi is not connected” (it is) or something about maintenance when I tried to access controls to turn them back on. I can sometimes open the app, sometimes not, right now, with varying/inconsistent error messages. I attempted to get the included AI “assistant” to engage in troubleshooting. It was basically a conversation with HAL 9000. Throughout this time my kids’ disconnected devices couldn’t be reconnected. I looked for an alternative way to access the controls - everything in AT&T’s help just redirects to this app. There’s no other way to set or change controls, apparently, so when it’s buggy you’re just stuck without service on whichever devices you turned off. With kids, this is a potential safety issue. And there is no way to report bugs in the app. It confuses the AI. This could be such a great app if it were reliable...but right now it just feels frustrating and at risk of leaving some devices in limbo forever with no alternative or manual workaround available..Wanderingnomad22Version: 1.9111.51

Super FrustratedI have so many devices shown as unknown that it is impossible to determine what the unknown device is. This is ridiculous! Xfinity shows the name of devices when they are named on the device. Even when the device does not have a name, Xfinity will at least tell you if it’s a phone or smart tv or a general device type. AT&T smart home only shows unknown. What’s the point if I can’t determine what the device is. That is USELESS and a total waste. If Xfinity can specify, AT&T should be able to do the same. The WiFi address, host name, MAC address shown on the app doesn’t match what is shown on the actual device. Again USELESS and a total waste! Get it together AT&T. Don’t let your claim to be better than Xfinity be dragged down by this very simple fix. Figure it out. If I can’t identify devices connected to my network why even claim to have this feature at all?.Fix the app PLEASE!!!!!!Version: 2.2301.184

Good when it worksThe app is very basic, which is fine for our use. But, it is not consistently working. Over the last 2 weeks numerous times I could not access connected devices to bring them online. Restarts don’t always work. Sometimes my spouse phone app works when mine doesn’t and vice versa. Sometimes the desktop browser works when app doesn’t. And frequently now I get “We are experiencing a temporary system error. Please try again later. (500)” Also, frequently in last 2 weeks it says they’re working on new features and some things are not available... like basic feature to edit profiles. Frustrating when we have kids devices offline and then need to bring it online for entertainment or summer school and you cannot bring it online. They need to figure this out. It is great when it works, which currently is very inconsistent..DkritzingerVersion: 2.2008.117

Nice App with one annoying and incomplete featureI like to keep my network secure and this app has a nice thing where it notifies you of when a device is scanned or connects to your network, however if you open the app through these notifications it takes you to a FAQ page where I feel it should open the device profile. This would be super useful when you get notified of a device you don’t own and want to kick it off of your network or to see if the app just mislabeled a device you own. Sometimes I’ll be notified of a Samsung tv connecting which I don’t own but when I pull up connected devices there’s only my devices on there leaving me so confused on WHAT that notification was even talking about. Lowkey makes me paranoid and question the app..Davidov64Version: 2.2308.200

Nice appGood UI.Shreddingshrey10Version: 2.2402.211

Thanks!Smooth set up.Mel PatriceVersion: 2.2308.199

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Smart Home Manager Negative Reviews

Inaccurate number of devices connectedWhen I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue..CplMSOVersion: 1.9102.36

Very disappointingI have had multiple opportunities to use this app. My internet has had issues for about 8 months now. Every. Single. Time. it has been an outside cable issue that requires a technician. In order to even speak (text with) an actual representative instead of the AI bot, you must go through the entire process of seeing if the bot can fix it. It can’t. So I get to a rep. I have asked each rep to please look at the previous service tickets so I don’t have to go through the whole process again with them. Apparently, they can’t access the info. So I spend at the very least 40 minutes on my phone trying to get someone to fix my internet. To fix the exact issue that I have experienced over the last 8 months. The kicker is, they send you a text within 2 weeks saying “you issue has been resolved” just so they don’t have open work orders in their system for over 2 weeks. I reached out on May 19, 2025, tech came out and said they had to order the cable because it was old, and not used often. I got a message saying the issue was resolved, but internet still didn’t work. Went through the (min. 40 minute) call to submit yet another ticket, and got a call from the tech saying ‘cable has not come in yet’. I explained that I had received a text saying it was fixed, and he told me about the practice of just ‘clearing’ tickets after 2 weeks. The Reps can’t help you actually solve anything, and that makes this app basically worthless to me..TF99Version: 2.2506.248

Stuck on loading screenI saw other reviews sorting by recent addressing the same issue for a while. How come it is still not fixed?! I was looking for my wifi password and decided to check this app - which I hadn’t opened in months and thus was required to re-download. To my surprise, unlike how smooth it used to be, the app stuck on the loading screen “you are online”, and despite having deleted & reinstalled several times, the infinite stuck continues. Among all these times, one time I was finally able to somehow access the original interface and I thought maybe restarting the modem would help. How naive of me! After the restarting, the app stuck again, this time on the “now we are restarting Smart Home Manager” screen, yet it hasn’t changed for a couple minutes. After I closed and reopened the app, it is again stuck on the “you are online” screen. Why is this happening? Could someone please fix this issue? Thank you!!! ———— Edit: somehow after my review when I reinstalled again (maybe for the 7th time today) it miraculously worked. I had no idea what caused the problem or what made it work..Qiao410Version: 2.2110.158(158)

Randomly Blocks DevicesDidn’t have wifi on my phone for almost 12 hours. Luckily, it’s not the only device in the house and they weren’t all blocked. There was nothing in the router to show any devices were blocked, so no way to solve the problem from there. My phone was connected but had no internet. I was able to turn on the guest network. Then I could use the app. Then I could find my phone in the previously connected devices. Then I could unblock it. There was no way to unblock my phone without the app and no way to use the app without a wifi connection (app didn’t work w/LTE). I HAVE NEVER BLOCKED ANY DEVICE USING THIS APP! It randomly blocked the only device able to use it. This app should not be replacing functionality in the router settings. My situation proves the point. Anything the app can do should be accessible directly in my router. I couldn’t even prove my phone was blocked without the app that wasn’t working. Now if only they could fix the router firmware update 3.18.5 so my laptop could find the network again…but I’m probably asking for a miracle..Mommybeth2007Version: 2.2208.174

I shouldn’t need to download an app to set up my internetThey set up our internet over 2 years ago to the wrong apartment but we still had internet some how in assuming the whole place is just wired terribly and they are the only isp I can possibly get (dualopoly op) and now since someone is trying to move into that apartment they shut our internet down and the one going to our apartment with still no help after several service calls and no call backs from waiting in que genuinely terrible company that doesn’t care about customers but at the end of the day this is nothing new there has probably been thousands before me with this exact same complaint but what can we do nothing but at and t should compensate for the trouble they won’t they had a man come out to “fix” it but he literally just came to my house and dropped off a box and left Terrible company maybe if the employees got paid more they would be willing to actually do there job but that’s a whole nother issue hot take but I feel like business that out source for labor are the true people that need to be “canceled” in today’s cancel culture.Jd3117Version: 2.2107.146

App not very reliableI think if you just have the Gateway/Router, this app is good enough. You start running into problems when you start using extenders, that’s when this app is not reliable and useful. Also, I wish it could provide better tools to test and manage the network and the internet service. A lot of times I’m left wondering what the unknown device is cause it hardly provides any info on the device. Also, you can’t manage the Extenders, they do weird things like connecting to devices that are far away from the extender or gateway. For example a device would connect to an extender that’s located across the house with hardly a WiFi signal while there’s an extender 2-3 feet away from the device. You can’t kick the device from an extender so that it can try to connect to a different extender. I usually have to restart the entire network so that the devices can connect to the closes extenders. Unfortunately AT&T does not let you use your own Router/Mesh Network. You’re stuck using and paying monthly for the terrible extenders..Scorpion_RickyVersion: 2.2312.207

Frustrating!It’s constantly saying, oops we’ve ran into an issue. Come back later. Another frustrating thing is you can’t report a simple issue such as a downed line. Tried many phone numbers to report our line being down. Couldn’t get through to a single department to report it. So I thought great I’ll try the app. The AI bot can’t understand a single issue correctly. Told it over and over again, line down. Just kept insisting on testing our line and that my router was bad and they’re shipping me a new one. Tried to exit out so it won’t send me a router Now I have received three notices that a new router is in its way!!! But our line is still down. Duh!! You want us to use the app for everything but If you can’t report simple things or list repair issues what good is the app? Improve the app to allow for reporting issues or publish a repair line on your website. Bet when I get my bill this month I have a charge for new equipment and I’ll be billed for a full month of service, even though we’ve not had service..EyeskyeVersion: 2.2410.228

BuggyLast year, when I began services with AT&T- I was VERY hesitant because I have never cared for them. The statement still stands. It’s hard to get the Internet to work at times. Even by myself, I can’t watch TV, work on my laptop, and use my phone at the same time.. total waste. App was good when I started, but now it’s not so much. Every time I go to login, there’s an error message and I have to start it all over. It sometimes doesn’t even load and I have to pull it up on another device. It has recently stopped showing some connected devices that were previously connected to it. The app also changed the names of almost all of my devices in there, and I can’t edit them any more. Something broke in the app recently, and it definitely needs a fix. When it works, it’s good- at best. The only real reason I need to use it is to constantly run a channel scan since the internet lags so much. It’s very frustrating. Be warned, if you have options of providers, just research and look elsewhere if possible..Primer315Version: 2.2108.150

Awful appOnly thing worse than ATT home internet service is this app. Stay away from ATT at all cost. Absolute garbage. I left Cox thinking I could save a little money. The grass is not always greener! Trust me! If I had a dollar for every time my tv went black or had to buffer, I’d be a millionaire! This app is the only thing that helps me tv/internet work. I have to literally ‘pause’ everything in my house just to watch tv. Even by myself, I still have to pause devices like Alexa and my home security system. This app, when functioning properly, is a must. However, lately it’s been garbage. It’s constantly ‘under construction’. Or when I inevitably have to restart my WiFi, it’ll go through the usual motions- when it’s done, I hit ‘log out’ and it bugs out and gets stuck on an endless, unstoppable loop that reads ‘error’. I literally have to uninstall/reinstall to get back to normal. And this is not an isolated incident that happens once in a while! I’ll be getting rid of ATT home tv/internet and never coming back again! Any ATT reps reading this- don’t bother trying to help me. Done!!.GatorswinitallVersion: 2.2107.146

Profile management is a painI have to open this app every day to re-enable a profile that limits my child’s screen time, and to do that, I have to wait for a splash screen to load, another screen to populate, then a network page to populate before I can get to the profiles. The process doesn’t really take that long, but on the IOS version, the profile page crashes 9/10 times. A good app would open to where you left it. This app also sends a bunch of notifications of “network health”, but not a one about profile status, or a notification that a profile was enabled/disabled. A good app lets you select the notifications you wish to receive. This app hasn’t had an update in quite some time, and AT&T support can’t explain how the profiles get re-enabled. They need a widget. Update - ios app crashes repeatedly still, profiles get disabled, and repeat calls to at&t about the issue are blamed on the syncing of the app. Lets get it fixed, I’ve been seeing the same issue since it was released!.Daniel K KVersion: 2.2302.187

The worst internet/TV/VOIP provider!!AT&T sent me a router in one box with a bunch of cables, about four days later I got another box with television equipment. We had to call an installer because we didn’t even know what to connect to. After the installation guy was finished, there was a rather obtrusive white wire going all the way across the house starting at the kitchen telephone port all the way through the living room into the den. How pleasant to see against my freshly painted rose walls. So the setup guy leaves. I had to pay $8.40 to have my television equipment shipped (don’t ask me why) and when that came in I had no idea what to do with it. That’s when I called and explained that the cord that was installed didn’t fit the router that we had received from AT&T’s home office (this one I did not have to pay shipping) and when the wire wasn’t the same as the router’s connection, it was the beginning of the end. I may pay more for Comcast/XFinity but at least they come and set EVERYTHING up and do not leave until the entire system is ready and I understand how everything works!!.SUBVERT THE DOMINANT PARADIGMVersion: 2.2107.146

Repeat outagesI recently had AT&T fiber installed at my house and not only did the people who buried the line damage our driveway and property, they left part of the line exposed and it was damaged within weeks. I asked them to come back out and to correctly mark the line and rebury it deeper but they did not do any of it. The internet is now out for a second time and not once has this app been helpful in resolving the issue. It takes days to be able to get a ticket put in the system for any kind of equipment failure, they’ll just send you in an automated loop system that continuously asks you to restart the modem and ensure it’s plugged in. It seems like AT&T’s ability to maintain service and address customer needs is lackluster at best, and this app - that will now no longer even allow me to open it without downloading an update that it refuses to download - is just another automated farce that provides no benefit to the customer. I work from home and this “service” has provided more stress than productivity. I will be switching to charter as soon as possible..BeccaHill336Version: 2.2506.248

Customer service has no understanding or assumes you don’t.I understand that people of all technical abilities need the Internet and speak with Customer Support. I also understand being over technical with people can be very frustrating. However, if someone shows even basic knowledge of how their system works and begins to ask pretty basic security questions about device scans or network scans and scheduling them or at least having them run on a regular basis or even asking what triggers them to run in the current set up, it seems to me that Customer Support should be able to answer those questions. I needed these things for a report. I needed to have on hand for liability issues for a very small business. I run from home that does not support another connection. I simply was asking if my consumer Internet was up to snuff as to security or if I needed to find a way to be able to get a business account. Their response was don’t worry it’s just AT&T security seriously..Goodtwin77Version: 2.2506.248

Do not become a victimWe had AT&T TV and internet installed in our home recently. From the first day, the service was unsatisfactory. The internet speed was not as advertised. We utilized their in-app speed test while we had a customer service rep on the phone, which resulted in the range they advertised. However, when we utilized an independent speed test, the results were staggeringly lower. We tried multiple independent speed tests. All had the same results. We were not able to get any resolution with the speed issues after many phone calls, agreeing to pay more for faster speeds, and multiple attempts to have someone come back out. Eventually, phone calls and texts went unanswered. We chose to cancel the service after only 3 days service and many attempts to get resolution. AT&T is still requiring us to pay fees for a service we were never provided during those 3 days. I highly recommend you do not consider them as your service provider. Their customer service is non-existent. They will say anything to gain you as a customer and then provide NO service afterwards..Boss14318Version: 1.9108.48

BuggyThis could be a very useful app if it weren’t so buggy. I have 2 Airties WiFi extenders from ATT. If I open the “Devices” tab, it might show the RG and my 2 Airties, or it might show one or both of my Airties grayed out, meaning not connected. Often times it shows no Airties connected and all 22 or so of my devices being connected to the RG. Right now it is showing one Airties connected and one not connected. When I click on the connected one, the app says there are 10 devices connected but in the list there are only 6 devices shown. This is absolutely no help in troubleshooting when you cannot get reliable data from the app. I also have the desktop version of this app and you would think the data between it and the mobile app would be the same but it is not. I would be willing to give 5 stars if the app worked better but there is a lot of reliability and accuracy missing. I do not recommend this app as anything more than a gimmick. The desktop version is what I use because it is more accurate..Shumik99Version: 1.9108.48

Unfixable bug after merging accountsI had 2 separate AT&T accounts (1 for cell, 1 for internet) and merged them together. BAD IDEA if you want to use this app ever again. Everything seemed fine and that even fixed some other issues I have having with my accounts. However, I went to open the smart home manager app and was not able to get in. I’m greeted with an error message that states “looks like there’s a problem with that id/password. Sign in with a different account id [205.7].” I press ok on the error message and it just loops with no option to change accounts. There are a few forums online and it doesn’t seem like they have a fix for this. Tried all the basic troubleshooting (delete/redownload the app, reboot the phone, etc) but it still gives me this error. It is like my login is stuck in the app with no way to change it. I think this may be the only app I’ve ever rated on the App Store. Hopefully someone sees this before they merge their accounts. If I could give it 0 stars, I would. AT&T - fix your app!.GaryStixVersion: 2.2110.158(158)

Cannot View/Modify device profilesThis was working great until about 6 months ago. I get on the app to change downtime for my kids’ devices because it’s Christmas break or spring break or I have a lot of family over and we want to allow the kids to play on a device past 7 PM on a Friday. The app will not load the devices to save my life. I’ve done 7 or 8 rounds of “troubleshooting” but it’s not my network, it’s the app itself. It is definitely not allowing me to manage anything. Just keeps saying “looks like we’re having issues” for 6 months…I’ve uninstalled the app, reinstalled it, signed out, went thru hours of troubleshooting my network which was never the problem. And the devices won’t load. The virtual assistant takes me to a person who says “we need to restart your network”…which brings everything down and reboots and then I give up because I have kids to deal with and things to do. Just make the app work as advertised please..Cynthia bearVersion: 2.2503.243

Down as often as my AT&T internetThe concept is great; however, the app is about as reliable as my dsl internet with at&t, so it’s not worth the weekly - yes, weekly!! - phone calls (a minimum of an hour and a half per call) to let *them* know *their* app is crap, *again*. Speaking of, for a communications company, AT&T is the absolute *worst* entity to communicate with in my universe, & that includes an ex-husband and a teenage son. An hour and a half on hold for tech support, listening to that inane recording inviting us to use our currently out of commission SmartHome app for all these issues to avoid that pesky hold time 🤦🏻‍♀️ edited: no, I will not, as my issue is not with my profiles, but with the app itself, & AT&T’s seeming inability to successfully manage/run or develop an app that works for longer than a week without locking me out of everything because your app has crashed, on a friday or saturday night *again* - Remove it from the market until your devs have proven in beta it can run uninterrupted for at least 30 days..La bellalunaVersion: 2.2206.173

Would’ve liked to use itI logged into the home manager the day the tech came to install my Uverse. He had me log in and told me he had to run to my leasing office and when he got back he would show me how to secure my Wi-Fi. When he returned he told me it’s not going to happen today. He said maintenance told me that I couldn’t connect your service today. An Integrated home solution guy arrived shortly after the tech arrived. He asked if I was interested in a new iPhone. He ended up selling me one. He walked out of my room with my phone & when he came back he said oh you can’t get into your iCloud? I told him,” I CAN!” Anyway he set up my phone to transfer to the new phone. He said he would be back in a few days for my device. After about an hour the data didn’t transfer on the new phone. I had to restart the process. My old number was sim swapped a couple of days later and I was never able to log into home manager after my service was set up. My phone’s have been hacked continuously. It’s been a nightmare..Kristy_949Version: 2.2204.170

Can’t even access the appI enter my user ID and password and it says information is incorrect. So I figured maybe I don’t have the right info. Click the “forgot user ID” and it it emails me my user ID which I had correct. So then I figured I must have forgotten the password. So click the “forgot password” link and get sent a temp password which i use to log into the website, not the app, and reset my password. I then go BACK to the app and enter the information I just received and then it says “uh oh. This user ID is not associated with any AT&T internet service account.” Seriously? I clicked the “forgot user ID” and used the information AT&T sent me that was associated with my account but then it says nope. So I have yet to access my router through the app and my internet service is slower and worse than it was before I asked to upgrade. I have to shut off wi-if on my iPhone and use data because the wi-if doesn’t load anything. I have reset my gateway multiple times, I have cleared cache and deleted/reinstalled the app but still get the same Message..FlymediaVersion: 2.2009.120

Completely aggravatingI Initially loved this app as it gave me control over my family’s use of the internet, especially since one child streams video games and movies, essentially wasting all of our bandwidth each month. But, recently, it does nothing more than aggravate me. Despite having all of my above-mentioned daughter’s devices assigned to a single profile, with a scheduled time to turn off each day, many days, when I check, internet has not been turned off as scheduled. And, the major aggravation comes from the fact that the app keeps telling me my password is incorrect. I select “forgot password” and change my password. I am allowed to utilize the app using these new credentials. Until the next day, when I am told again that my credentials are incorrect. And because I have had to reset my password daily, I am now locked out because I used that feature too often! If all features worked correctly every time, I’d give it more than one star. If the App Store would allow me to give it less, I would have done so!.AbbyKadabby123Version: 1.9201.54

Speed tests on iPhonesFor the most part I’m always alerted that I’m not connected to an at&t WiFi internet router and therefore cannot perform a speed test. I usually just ignore this and perform one anyway because I only have at&t internet air. It gives me the speed for the router but never performs the test for my device from the internet air router. Up until today this annoying message telling me to connect to my AT&T WiFi wasn’t a big deal. I ordered a new at&t WiFi booster and after waiting the 10 minutes to get it “activated “ I couldn’t finish the install because the home manager app doesn’t recognize that I’m connected to at&t WiFi to finish the scan for the best signal for the booster! Even after numerous restarts of the gateway/wifi booster and even my iPhone the app still doesn’t recognize that I’m on the AT&T WiFi service. Just for info it did work briefly until I decided to “update” to this latest version..Jock_EwingVersion: 2.2503.243

Horrible App for Managing Your NetworkNot sure how this app has a high rating because it’s awful, especially given that it’s from a technology related company. Editing created profiles is the most awful thing ever in an application as you get to see a long list of previously connected devices that are no longer in the network. And, overall, you cannot delete devices that are no longer in your network so you go through a list of like 75 device names when you only may have 10. Good luck choosing the right one. Why AT&T? Why did you hire the worst app developers to mess up such an important app for your services? Shame on you! You also removed the ability to view and track data usage and are redirecting me to the myAT&T app to view this information. Why would this feature be removed from an app that the main purpose is for managing my network and be moved to a marketing/advertising/billing app? You’d get zero starts from me if that was an option..EramzVersion: 2.2305.193

Costumer service have to be improvedI have been dealing with AT&T internet issues for almost a month, and the experience has been extremely stressful and exhausting. 1. I spoke with 4–5 different representatives, and only ONE of them was actually able to understand the issue and provide real assistance. 2. I was without properly working internet for almost TWO WEEKS. I work online, so this directly affected my income. 3. When I explained that I was losing money because I work on the phone/internet, AT&T offered me only a $20 credit and said that was “the best they could do.” 4. After hours of waiting on the phone trying to reach a live representative, they finally sent me a replacement modem — and the new modem DOES NOT WORK. 5. My monthly bill suddenly increased from around $69 to almost $80–90 without any proper explanation. No representative could clearly explain why the price changed. They simply repeated, “that is the current price.” 6. Even while I had internet problems and service interruptions, I was still charged full price PLUS additional charges. 7. Now AT&T wants me to return the old modem, but the new modem they sent does not work, and I do not even know which modem is properly connected at this point. 8. To fix this situation, I now have to go through the same nightmare again: hours on the phone, repeating the same story to multiple representatives, and possibly waiting again for another technician visit. This entire experience has cost me a huge amount of time, stress, energy, and money. Extremely disappointing customer service and communication..VmnushkinaVersion: 2.2605.264

App not workingUPDATE: My router is still not showing and on top of that, now I am having trouble turning on the downtime for my profiles. It’s so frustrating!! Last month I accidentally deleted the extender from my devices. I tried reconnecting it and even called tech support who said it was showing on their end and to give it some time to reappear. It’s been a month and it still doesn’t show in my app. When I login online, it shows the extender is offline but the extender itself seems to be connected (solid white light). This is still an ongoing issue. Also, last night I had 4 profiles set up on my app with scheduled downtimes. I paused the internet on my fireTV and forgot to unpause it before I fell asleep. Woke up this morning and the app is showing no profiles. It also showed that the fireTV was connected but it was not. I tried to use the virtual assistant and it was no help. Finally just reset the internet at the modem and that unblocked it but my profiles still don’t show..DarniciaVersion: 2.2506.248

This app is garbageDoesn’t let me see anything useful. Did they really have a sixth grader come up with the content ideas? Anything that’s “helpful” is a short summary of simple common sense with no way to go further than a few four sentences with a clip art picture. Yay! I just previously switched from Xfinity to AT&T and although installers worked with Xfinity why would you AT&T EVEN OFFER SELF INSTALL if it would never work by actually self installing…. Complete waste of time and no way to actually obtain the instructions they claim is supposed to appear with this app. WHERE? WHERE! WHERE ARE THE INSTRUCTIONS? NOWHERE. This app is garbage and so is AT&T. Xfinity’s app was at least actually usable and showed preview data. The AI Virtual Assistant can’t get past answering the most common sense of questions with the least useful content (just refers back to AT&T’s website) what is the point of even having it in the app. Complete garbage bag of an app. Can’t believe the salaries that were made on this piece of trash.Savaged.Version: 2.2309.203

App stopped workingI've had the app for the last few years and is set to auto update on my iPhone sx max. I depend on my internet in large amounts since I'm an inbound call agent . Needless to say my app stopped working and shows a blue screen when I press to use as usual. I checked to verify an update. But there was not. I've updated my device so that was ruled out I also restarted my device, still no success. I even uninstalled and reinstalled it. It's very frustrating . Second thing was when it was working it would also disconnected my wifi extender almost around the same time daily. After similar rain dance for the app it still does this . But can't do anything until the app starts working to solve either problem. It would be appreciated to find some resolution and learn why the app seemingly stopped functioning. On a side note I am quite disappointed that this company really had not performed as reliable as it presents itself. And instead of acknowledging this they give us an app to say we can trouble shoot ourselves instead of call them. So basically service isn't reliable so here's an app to help with petty issues that may consume too much call volume . When people depend on a provider we expect it to be available without so much interference or loop holes. May as well have a hampster running on a wheel inside out routers. At least that's what I imagine..DSappyVersion: 2.2102.135

Well it did workThe app worked great for about a year and then all of a sudden we can’t connect to the Wi-Fi gateway. I have had two DIRECTV installers and literally switched all of my devices as in gateway battery and antenna. I have been on the phone with AT&T for the equivalent of 12 hours The three times I’ve called to have this fixed not a single person with AT&T or DIRECTV which I don’t even have DIRECTV could help me get this app to running it just simply will not connect to our Wi-Fi gateway I have even looked up this issue on the community page of AT&T and it looks like AT&T has not answered a single issue I wish I could have some thing other than AT&T but where I live I have no other options.. and every time you call AT&T you cannot understand a single person on the other line don’t use the app to contact AT&T because you’ll get someone telling you we have to call AT&T because we no longer troubleshoot fixed wireless on the app. Well isn’t that a joy...Mblakeley42240Version: 2.2210.178

Ugh!The app seems good and nice at first... but... AT&T.. First to install a AT&T extender through the app they make you combine your 2.4 and 5.0 WiFi bands. This creates a situation where devices will attempt to join 5ghz even if they are too far away from it. (5ghz although fast, has a short distance) I reserve my 5ghz for Firesticks only. (You can desperate the bands later, with constant warning in app) The app is also highly inaccurate! It will show a extender with nothing connected to it despite having a iPhone next to it and a desktop computer Ethernet wired to it. My son’s friend connected his XBox Ethernet connected to the extender... he left hours ago... still the app shows it is connected! (Yes I’ve refreshed) Most of the time all my devices will show as connected directly to the main gateway hub and nothing on the extender. At some point today the app told me the extender was down, then the app lost connection to the gateway completely which caused me to reboot the gateway and extender. The app also notified me there was interference, so I did the suggested scan. However Firesticks only connect on the 36 channel of 5.0! Any other channel will cause the Firesticks to lose 5.0 and WiFi. There is no option to adjust channels via the app and must be done through the gateway portal. I’ve search the community boards and these inaccurate readings and extender issues are all over them, yet AT&at does nothing! In theory the App is nice, it’s execution does not deliver and I wonder who is dropping the ball when it comes to testing and quality controlling the app?!.FunkyUnkyVersion: 1.9110.50

Love the app but it’s stopped connectingThis would be a 5 star review if I could still connect. I had the app since it launched and used it daily / love all its features but it stopped connecting suddenly in November. Now I must restart my modem every time for it to reconnect and when it does, it only works for about 24 hours. I have an iPhone 15 pro max on the latest software with the app up to date. I’ve called tech support multiple times and they can’t help. I even just requested a new modem which att sent and still the same issue occurs after a day or so. The error I receive in the app is. “Looks like we’re having trouble”. Please help att. We pay a lot of money for your services and just want to be able to manage our home network. Update: att email support replied since I was asked to email them and they have not been able to resolve the issue since February 7. They are very slow to reply and when they do they offer little advice or insight to the problem or a resolution. The last reply was they think I should call to have someone look at our ines. Thanks for the great top level support AT&T. Good to see you value your long term customers. We pay a lot of money and can’t even access the services we pay for. Update: There was a new developer response to my review recently but it doesn’t appear here and I don’t know how to view it. Att, can you please just email me directly to help? Update: I’ve already sent multiple emails to that email address and haven’t been able to get any help. It seems like based on other reviews other users are having the same problems I am. Could there be problems with the app that need to be fixed?.The SharksterVersion: 2.2502.242

Live chatWhile there is no single official count of users reporting that the AT&T Smart Home Manager live chat does not work, numerous user reports throughout 2025 highlight significant recurring issues with the service. Specific complaints from users on platforms like Reddit include: Circular Logic & Unhelpful Scripts: Users describe the chat as "circular nonsense" where automated virtual assistants provide repetitive, unhelpful advice. Abrupt Disconnections: Some customers reported that chat agents disconnected the session immediately after asking them to perform a troubleshooting step, such as rebooting a gateway. Failed Troubleshooting Loops: The virtual assistant frequently asks users to perform actions (like unplugging devices) that result in the app restarting or failing to reconnect, leaving the original problem unresolved. Known System Issues: In multiple instances, support agents admitted to users that the system was experiencing "technical issues" or "known issues" that prevented the app or its management features from functioning correctly. Broadly, industry data indicates that 83% of consumers have quit a live chat session due to frustration with the experience, and 56% cannot recall ever having a positive live chat interaction. For Smart Home Manager specifically, many users have labeled the app and its support features as "worthless" or "garbage" due to these persistent communication failures..ScallywagKirbyVersion: 2.2512.257

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