Fiverr - Freelance Services Customer Service

Fiverr - Freelance Services Positive Reviews

Do not waste your time…I started out and spent $ on Fiverr and was satisfied initially. I even left sellers great feedback to help them and referred business. Now starting to wonder if it’s more of a “scam.” Come to find out…3 of my orders have been declined in a row and go into a “balance.” For all of these…I needed a project and the seller told me they could provide. Then they answered none of my questions over a several day waiting period (I have screen shots of the comm I sent with absolutely no replies) for the project and told me a few hours before project end period they couldn’t do it. So…I wasted 4 days on a project they likely had no intention of doing. Now I’m also finding out they may not give me my $ back but they apply it to my “balance” that I’m not going to use because I’m beyond frustrated at this point? Hoping they will at least do the right thing and refund me directly given my recent project had zero communication as I was waiting and ended up being cancelled. I wish they had a more strict communication policy if a seller is just in too deep because I completely understand but please…just tell me that rather than make me wait for 4 days and cancel on me last minute. Soooo frustrating!.DrMusic83Version: 3.1.1

Want better seller advocacyI’ve enjoyed using this platform, however there is ZERO protection for sellers on here. It can take weeks for funds to be released. The two weeks does not begin until the order is marked complete and buyers can drag out the order time by making revision requests within the hour the project is set to be marked complete. The clock does not add time to the seller either when this happens causing you to go into negative hours and risking being late. It also doesn’t take into consideration when an order is placed in late evening hours or the middle of the night so 8-12 hours can go by before you actually get eyes on a new order. I’ve had multiple buyers on here try to scam me out of my time. Refuse to pay for services and then essentially request those changes in their revisions. There is also no way of showing when they’ve hit their revision limits so they can just keep requesting revisions without it prompting them to pay for more if you have a revision limit set on your order. There is also no way of reporting said clients on these orders. You can cancel the order (which doesn’t help the seller because they are out the money after all the work) or you can modify the order to offer a refund. Again it doesn’t protect the seller against rude and greedy customers which is frustrating. Please do better in protecting the sellers on your platform..Fiverrseller123Version: 3.34

Room for improvementAs a gig promoter/seller my response time will drastically change when I’m working with clients on a translation project vs. down time (no current requests for services). For this reason, the response time on the site is often grossly inaccurate in my case. To improve, please use a shorter block of time with which to calculate average seller response time to, e.g., a week). Thanks in advance for attending to this matter. Secondly, please tell sellers up front or asap that the date a project is due requires sellers to submit their project by a specific time in a specific time zone on the due day (e.g., 5AM or 8AM) or it will be flagged as “late.” I was caught off guard when I read that my I submission was late, even though the submission date agreed upon by buyer and seller had just started. For this reason, I would like Fiverr to remove the “late” flag in my stats for this singular case. Once I am aware of these specifics, the problem will be eliminated. Thanks!.OvidgroveVersion: 3.21.7

SMH. Never do two accountsSo make sure you read very well. I have been on fiverr platform for over 3 or 4 years. It’s been really good until one day I decided to start a second account doing beats for this one instead of singing and rapping. Made over 30k in my first account, great loyal customer base built, solid stats across the board, ended up being a top seller and then a couple months into my second account they asked for ID verification so I did that. Noticed it asked for my first account then did that one and was immediately blocked from my main primary page I had for over 3 years. Highly upset was not even the words to describe how I was feeling. Over 300 completed gigs not backed up, 5 star ratings with numerous repeat customers all gone in one minute. But I won’t get down because I’m a walking music genius who has worked with a lot of top industry artist like Gucci Mane and more. But anyway to make maters worst there was money still in my account I have to wait 90 days for some link to magically come to my email. None of the reps can find my account and at this point I will be leaving fiverr starting my on platform. They have made enough money off of my work. It was good While it lasted but I hate how it ended..Superstar LamarVersion: 3.10.1

Convenient app with a major flawI've used Fiverr for close to a year now, and the platform has worked really well for me and allowed me to earn some extra money. This app does make it easier to quickly look through orders and respond to buyers' messages. However, I find that whenever I have Do Not Disturb on, the notifications either don't appear at all or only appear for a second before disappearing. They never remain in my notification center, and usually I won't even get the little icon at the corner of the app. This seems like a small issue, but on Fiverr, your response time is extremely important in getting buyers and giving your gigs legitimacy. This issue has caused me to miss messages and not respond for hours. I just can't be constantly opening the app, I really rely on the notification. I usually turn on Do Not Disturb when I'm working or going to bed, and I get messages, often from buyers in different countries/time zones that I just don't see. I really don't understand this issue, and it's not something I've had a problem with on any other app. For me, this bug destroys a lot of the convenience of the app. I hope this issue will be fixed soon, and without it, this app would get 5 stars..FutureheartsVersion: 2.66.1

Good app with some talented people, despite some rude sellers…This is a good app with some talented people. I have been satisfied many times with what I have received as a delivery. There have been some occasions where the sellers have been lackluster, but Fiverr has always taken care of it with credits to my account and by letting me know how to better use the platform to prevent the issues in the future. However, some sellers have been extremely rude, one seller by asking me if I ever sleep (because I messaged him late apparently) and or just a little bit unprofessional saying that I need to contact them back later as it is night time there. Some people work at night, but that’s fine when they are nice about it. Others are not quite that nice about it, as mentioned above. A lot of that would not be a problem, but is because you cannot select a specific filter to categorize sellers by country, and or your local time zone, of which both filters would improve this platform greatly. I think if the seller has not muted their app or utilized the busy feature for this platform, then they should not be raging and or disrespectful to the buyer. This app also has the problem as like all platforms now with an automated system for detecting things that break terms and conditions, which are mostly inaccurate, causing frustration and time spent arguing with customer service, which has been good as mentioned, but are somewhat lacking respect for frustrated customers and think they are above all… UPDATE: Fiverr is good about receiving feedback, quick to fix bugs and improve the user experience. Fiverr is along fast to remove scammers and fake accounts from the platform. I would like to see the app optimized for iPad screen sizes, currently, as of June 2023, it only supports iPhone screen sizes so iPad just zooms in on the iPhone view which does not look nice on iPad..Muhachris297Version: 3.23.2

Love this app butThis turned out to be a great app for sourcing work that I needed. Searching mechanisms, work fine however there are maneuverability issues. The learning curve is a bit steep, and after several hours I’m still a little confused about maneuvering between work that I had contracted and the regular app chat. I could speak to my contractor through both, but was unable to see what he had written, unless I went to the other area to find the contracted chat. In addition, when contracting work, and offer was made, and I was not able to contact the contractor because the app wanted me to finish accepting the contract. So I am recommending some type of instruction to maneuver to the different areas. If I click on the contractors name, I should be able to go to one chat area. Instead of a separate one for the work in progress I should be able to review the requirements or the questions that the contractor is asking for acceptance and be able to contact the contractor about what exactly he needs from me for paperwork. I think this has great potential and I’m glad I found it. I will continue to use it..Loserwolf1Version: 3.31.1

Please Optimize for IPad Pro!!Please optimize this app for iPad Pro when opening the app it appears with black borders on the left and right I don’t mind it too much but everything about it is so low quality and would much rather have it optimize for iPad but other than that the app is pretty solid so far I don’t solely rely on it it’s self are use the website and the app at the same time but I just wish also that the app just had all the features that the website has inconvenient basic locations and just a much better you why And one more thing please allow us to make our gig stand out a little more by us having more freedom with how we title our gigs with apostrophes and (!)’s and for us to put a much longer detailed description under the gig someone’s purchasing I never find it enough space to describe the gig when giving the opportunity it always says that the description is too long and I don’t like that I want people who see the gig scrolling through Fiverr actually see everything that the gig is all about That’s all thank you.BgbvvvvvvVersion: 2.65

Excellent at following complicated instructions!I had been trying to get a generational family photo of women for a couple of months… My family only gets together sometimes and I had to get the shot! The problem was the youngest relative refused to put clothes on! Lol for the photo so we had to just do it as is! plus her mother on the right of the photo had a very busy long dress on and Her Son didn’t look into the camera as much being that he’s only two years old. I had to use three different photos with very difficult instructions… A little complicated, but I did the best I could to describe the ideal final portrait… And my editor did a great job! Even we creating a left arm for the little girl who is holding a tree, but she had clothes on! So all three photos with multiple ructions had to be completed… My editor did a great job in great timing, so the gift could be delivered! Thank you so so much! I will definitely use him again!.Jesi GirlVersion: 3.31.1

Always exceeds expectationsThis provider always does such a fantastic job. She responds quickly to contacts, she is always thorough on my projects, she takes the time to make sure I get what I need and is great about clarifying things that aren’t clear - this is especially helpful if you’re like me and you aren’t tech savvy. She also takes the time to let me know what I can expect in regard to the tweaks or constructs she applies to the project. This is especially helpful, again, for clients like me (who aren’t tech savvy) in order for me to be able to “see around corners” I wouldn’t have known were there if she hadn’t taken the time to point them out. This helps me see the bigger picture in regard to how the project will flow and if there are changes I want to make I can discuss them immediately. I will continue to work with this provider and would highly recommend her to others as well. You won’t be sorry!.HotterwithwineVersion: 3.6.2

Practice makes perfect!I am a huge Fiverr fan and not because I have always had an amazing experience cause I haven’t. I’m a fan because I love the concept as it’s essentially speed dating for entrepreneurs and those that provide services they need at an unbelievable price. There is a place for large marketing firms. The talent and resources they have is unmatched. But, there wasn’t much in between for a blogger or nonprofit or someone just starting out in terms of affordable resources. Fiverr meets that need. Now, like dating, you are going to meet a dud or get burned by a seller on Fiverr every now and again. But, you didn’t spend a ton of cash so consider it part of the learning curve. Once you get the hang of picking the right seller, providing the most information you can and considering if a language barrier is a problem or not, you’ll have successful gigs completed time and time again. Highly recommend this app to anyone and everyone!.Mrs.301Version: 2.35.3

Essential part of a small business tool kitI’ve been using Fiverr for over five, maybe six years now, and it has truly become an essential part of my small business toolkit. One of the things I appreciate most is the ability to connect with multiple freelancers at once, browse their portfolios, and communicate clearly—without wasting anyone’s time. Fiverr gives small business owners access to a massive library of talented professionals who can handle just about anything under the sun. Whether it’s design, marketing, writing, or technical work, I’ve always been able to find someone capable, reliable, and creative. It’s an incredible platform that supports flexibility, speed, and quality—all while keeping things affordable. I highly recommend Fiverr to any small business or even larger organizations looking for efficient, high-quality freelance support..Mayfair MikeyVersion: 3.56

Review of FiverrAfter asking about a conversion of an audio reel to a video reel, people began to doubt my sanity. “Valerie, you must be speaking to magicians! How do you think someone can change an audio product to a video product? Why didn’t you just follow the initial instructions instead of trying to do things your way? Do you know the difference between listening and speaking or are you performing too many comedy gigs to know?” Oh, the comments went on and on until my Advisor told me about Fiverr. I could not wait to call and I am not disappointed that I did. When I approached the gentleman working online on my Fiverr project, I asked if everything was legitimate and how much the service cost and the delivery date. My trust kicked in when I was told that my “magician” would not be paid until I approved the final product and I would have a chance to modify any initial request. I thought $20 for a hat trick to be quite reasonable. I have paid a lot more to see magic tricks in Las Vegas. So I gave the ok to raise the curtain on the opening act. I enjoyed the show as he kept in touch with me assuring me everything was going fine. My product was delivered on time and I am so pleased. In fact, my audio reel was delivered in a format that even I could post on my channel. Thank you! Your tip is enclosed. Valerie.Gospel choir singerVersion: 3.15.3

Voice Artist DisgruntledUntil recently, I’ve been happily making some side money doing Voice Over work on the platform, but recently, they moved all the gigs from one voice impression category, to another. The reason this is tough is because the two gig types have very different and complex price formats. Now, I need to go into every gig I have that wasn’t already in this format and re-format it. Normally, this wouldn’t be a problem. An hour of work, maximum. However, something is bugged, and it requires me to put in an audio clip, which did not used to be the case if you had a video in, which I do. Again, not the issue. The issue is that it will not let me upload an audio. I do not know why. I have the format correctly, but it just says something about the time limit being under 3:30, which it always is. To add on to this, it is refusing to save the changes I made to the new format. Essentially, all of my gigs are hidden from public view, and even if they weren’t, none of them are allowed to have any information because it won’t save. Basically, I can’t make money anymore. No gigs = No inflow of cash = my rating, that I’ve worked hard to improve, stagnates. Until now, I’ve heard a perfectly good time. TLDR: Fiverr made an update that disallows me to make money on my gigs until further notice, which halts my progress as a creator and entrepreneur. Edit: I was attempting to do this on my phone, which had no problems until recently. Simply put, it required me to upload the audio before saving other changes. Meaning I couldn’t do it on phone.BigggggestchefVersion: 2.90

An absolute professional and truly a blessing!!I am so grateful for Santhar. She is, in my sincere opinion, an absolute professional—extremely proficient, personable, and patient, and she impressed me at every phase of the process. This is my very first experience with Fiverr, and Santhar has set the bar extraordinarily high. I have already certainly recommended Fiverr and Santhar to others, and I will happily continue to do so. I am also thankful that she has already indicated that it will be okay for me to contact her with my next project. I know I am using rather superlative language, and it is intentional because Santhar is indeed worthy of it-efficient, perceptive, generous, and gracious, again at every turn. Thank you, Santhar, for so skillfully and kindly helping me with a personal project I had worked many years on and for literally and figuratively helping it to come to life. You are truly a blessing!!.MaybeoceansVersion: 2.98

Works great!I really do love this app. I’ve used it for a few years and literally it seems like you can find someone to do almost anything and everything. All the freelancers seem easy to work with and this is by far the best freelancer app IMO. A few cons... communication can be a huge problem between you and freelancers. They really do mean well( and I hate even complaining about this) but sometimes it’s frustrating because you can give them detailed explanations Fr the beginning and many times they act like they fully understand the task but then you get your delivery and you realize they either have no idea what you were talking about or they just said yes the whole time to make you happy and even if they offer revisions it’s too late. It can be VERY frustrating. They all seem to think they are qualified for the job but when it comes down to it it’s trial and error..Gamache2000Version: 2.93

I love fiverrFive stars aren't enough to express how impressed I am with Fiverr! As both a buyer and a seller on the platform, I've experienced nothing but exceptional service and quality. Whether I need a new logo design for my business or a talented voice-over artist for my latest project, Fiverr's vast pool of talented freelancers never disappoints. As a seller, I've been able to run my entire business through Fiverr gigs, thanks to the easy-to-use platform and the helpful features that allow me to manage my orders and communicate with my clients. Plus, the built-in protection for both buyers and sellers ensures that every transaction is safe and secure. Overall, I highly recommend Fiverr for anyone looking for reliable, high-quality freelance services. Whether you're a buyer or a seller, you'll find everything you need to succeed on this amazing platform. Thank you, Fiverr.Ich If geh Öl x f x khh HHVersion: 3.21.7

Battalions of Hacks who cannot follow the simplest of instructionsI’ve posted many design request for logos, ect. You are inundated with offers in broken English with promises of 100% satisfaction. I gave up months ago but decided to try again with a different angle of a full detail of what I wanted but got the same headaches.. it’s cheap but there are logo apps that are easier to work with and provide much better results in much less time. Update: 2018 Tried again to post a request. This time I received an email that my request was denied from support because it wasn’t clear enough. It was a simple graphic design request for dog and Cat design for products like T-shirts .. pretty straightforward but I was threatened that my account would be suspended for any further “violations “ violations? . Deleted my account removed the app.. good riddance. Waste of time for nearly two years now. Pathetic..HopperzthoughtsVersion: 2.34.13

RICH LATTARich, I wanted to take a moment to express my utmost satisfaction and gratitude for the exceptional collaboration we had on Fiverr. Your level of professionalism, creativity, and dedication truly exceeded my expectations. From the very beginning, it was evident that you were passionate about your work. You took the time to thoroughly understand my vision for the podcast theme and audio branding, and the end result was nothing short of spectacular. The intro you created not only impressed me but also set the perfect tone for my podcast. Your attention to detail and ability to capture the essence of what I wanted truly showcased your talent and expertise. The quality of your work speaks for itself, and I have no doubt that it will resonate with my audience. Beyond your remarkable skills, I genuinely appreciated your commitment to providing excellent service. You were always prompt in your communication, receptive to feedback, and willing to go the extra mile to ensure my satisfaction. It was an absolute pleasure working with someone as professional and reliable as you. I am more than happy to rate our collaboration with five stars on Fiverr. Your talent and hard work deserve to be recognized, and I am certain that others will benefit immensely from working with you. Additionally, I acknowledge the exceptional effort you put into this project. Thank you again for your outstanding work, and I eagerly look forward to our future collaborations. If I require any further assistance or have new projects in the pipeline, you will be the first person I contact. Wishing you continued success and fulfillment in your freelancing career. JT.Jermain1979Version: 3.31.1

Great serviceIt’s really an amazing platform that allows people all over the world to collaborate from a starting point of trust. The only thing I hate and think is morally repugnant is that Fiverr takes a percentage of a seller’s tip, if left after the initial service. And the percentage is far too high. I understand the service fees are how you support the business and I support that 100% for initial services, but you should absolutely not take any portion of the tip. I no longer tip sellers because of this….that I am trying to share my gratitude with the seller if I am extremely satisfied with a service. There should be an option for a buyer to allow a portion of their tip to go with Fiverr if they like. I’m sure I’m not alone and that many artists are being denied tips because of your skimming. Other than that, this is a great service..TmbradtVersion: 2.98

Communication is lacking.The first person I hired to draw up a project for our home was not very good at all. I tried to explain to him I would not be able to use his work to submit to my board for review. I received zero value for $180 dollars I paid him. I tried to negotiate with him half way the project to recover at least some of my money. He was not very willing to work with me. Very amateur work like my 11 year old son could have created on his Minecraft video game. I tried to contact Fiverr and explain my situation to help me and then just gave up. I ended up just paying the guy and throwing away $180. I feel there should be a little more help from Fiver on these type of disputes. The second person was amazing and exactly what I was looking for. A true professional. I’m sure Fiver tries to screen its sellers as much as they can. But the first guy was a total amateur and a con. Jason Wood.Jaswood2Version: 3.21.5

Transforming Ideas into Reality with FiverrSince starting my Fiverr account back in 2011, I have grown my business through the incredible services available on this platform. Fiverr has been instrumental in helping me turn ideas into reality by providing access to professional people with diverse expertise. This platform has supported me in navigating and building my businesses while maintaining a full-time job. Each venture I've embarked on has been made possible with the help of talented freelancers on Fiverr. The team I have assembled through Fiverr has been a cornerstone of my business success, and I am forever grateful for this service. The ability to connect with professionals who consistently deliver high-quality work has been invaluable. Thank you, Fiverr, for making my business what it is today!.EMasaoVersion: 3.42

Be VERY Cautious about who you hireLoads of foreign people on fiver. Not that I have an issue with that. I do when they disguise themselves as American workers with degrees. Apparently Fiverr check no one’s credentials. Hired a woman writer from Chicago that ended up being a man from Nigeria that was part of a writers group. He lied about writing the ghost writers sample that we hired them off. I got broken English that was OBVIOUSLY written by a foreigner. I did get a refund but lost 6 weeks dealing with the lies that were being told to us. Fiverr needs to have some sort of vetting process. We hired someone for a logo. Same issue. They spoke very little English. The logo was AWFUL. The designer did not do what we clearly asked for. Lost $50 on that project. It was an infuriating experience. Be VERY careful who you hire. They are most likely not what they seem and Fiverr has NOt verified who they are or their credentials. Sad that such a great idea for a company could be such a nightmare to use..Sizzle 2020Version: 3.32.1

Usually good but no refunds if you find out the service didn’t work and it’s been 3 monthsI paid for a service and thought it was done correctly. I didn’t have time to work on it myself (which is why I chose Fiverr) but by the time I did work on it I found out that the service didn’t actually fulfill my request even in the most basic sense. And I wanted to wait til I had time to work on it and could confirm it before I accused him of not doing it properly. (Mistake) The seller said that it had been 3 months so he couldn’t give a refund (I even offered to just split the cost in case it was a language barrier issue). So that was $45 down the drain. However, normally Fiverr works well which is why I gave a positive rating. Just don’t use it assuming the job will be done correctly and that you can get your money back if it isn’t. Or if you have any suspicion it isn’t correct, don’t wait until you have time to work on it and confirm on your own, just ask for your money back right away (which is rude but apparently what you have to do). Most services are easy to see if it is correct right away. But for web services or complex tasks, and DEFINITELY SEO (which can take 3 months to even see results), or anything that takes time to confirm, be warned you can lose your money..El GraysoVersion: 3.19

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Fiverr - Freelance Services Negative Reviews

Fiverr is ridiculous, do not buy from their sellerHello everyone, if you can see this review, do not download this app or do anything on their platform. Their sellers are crooks, they will take your job with a clear job requirements and deliver what you didn’t ordered. I had contact one of their seller to help with a project, he replied and told me he understood my requirements but after 5 days he delivered half job and never completed the job. I asked why don’t you want to complete this job? He said because EID is coming, I said well, request for extension so you can come back to it later, he didn’t want to do that but wanted me to approve delivery of half job and what I didn’t order. I reported to fiverr which it took them hours before they respond and at the time they responded I had gone really crazy with the seller because he wasn’t trying to cooperate with me at all or find a way to resolve the issue. Well, fiverr respond and resolve the issue, I contact another seller who get the job done but guess what?! Instead of fiverr cautioning their fraudsters they call seller, they restricted my own account and claimed I needed to wait 90 days before they can allow me to process with my ongoing order. Their supports staff are jackass, they’re lazy to investigate customer/seller conflict. Instead they mute their buyer. DO NOT LET THEM TREAT YOU LIKE THEY DO TO ME! DON’T BUY ON FIVERR! If they feel this’s a lie they should respond to this review with their prove..OverpamperVersion: 3.12.2

Horrible experience: low quality work / bad customer serviceI selected a designer that had strong design examples as well as 4 star reviews. The designer was promoting her portfolio through advertising on app. The work produced was such low quality, there is no way I could ever share the work with clients, potential partners, or even use internally at our small company. The design inserted a couple stock images, and copied and pasted my initial framework email of what was needed to be in the deck. Simply copied and pasted a 1,500 worded email into 6 pages of keynote. Once I informed the designer, I’d like to cancel and receive a refund due to the amount of time spent trying to have the designer update to a level of respectful work - she completed the order and received her full payment. After a pain staking back and forth with Fiverr customer service, they said the order could not be refunded due to personal taste. I have worked with marketing for 18 years, I was looking to pay a designer to make a deck in efforts to focusing on other business needs. However I would have been much better off, creating my own keynote deck and not losing out on my time and money. The concept of Fiverr is strong yet the execution of the designer I worked with and lack of support for small businesses from Fiverr is disappointing. I am deleting the app and deactivating my account. I’ll be using my network of designers and developers moving forward - I can trust that they will create a product that meet the standards that everyone would expect..Hooper2022Version: 3.26

Huge waste of moneyI’ve been working on a project for about a month now and have hired 3 different sellers. All of which were not cheap at all. One was a Fiverr “pro” One was recommended by Fiverr And the other one had good reviews. On their demos they all looked great.. when it came to working the results I got were awful. first one I hired which was the “pro” had a 10 day completion time. I gave her a specific scope of how I wanted the work to be completed. On the tenth day I finally got the work back and it honestly felt like the seller just procrastinated until the last minute and then gave me an effortless attempt of a product. I reached out to her for a revision 3 days later I got it back and it was basically the exact same as it was before the revision. So I bit the bullet and decided maybe it was just the seller and moved on to try someone else on their platform… second seller was a bit cheaper so my expectations weren’t that high but her work was NOTHING like her demo. If you use this platform you need to severely lower your expectations and just expect a mediocre product. Third seller was very expensive I gave her a very specific scope of work when I got it back in 4 days days later it was no where near the scope of work. I sent in a revision and 3 days later got work that was exactly the same with NONE of the issues I pointed out fixed. At first I thought maybe It was a bad seller but after experiencing 3 of their “best” sellers I know now that it’s the app itself. If their BEST sellers are that bad I can’t imagine what there worst ones are like.Evanpelham1Version: 3.17.3

Do not work in this platformAs a fiver pro you are given an advocate. I have done over 200+ Bussiness plans and had 11 cancel. Out of that 11 maybe 4 was understandable in my beginning stage of selling and not being able to screen customers appropriately according to Fiverr market needs. Now the other plans , I spent days on doing. Me and my partner both have business degrees and my partner has a master’s degree in business from Notre Dame. The last cancellation prompted this review. The advocate said she assured me this person who received a customized order of 56 pages would not be able to get a refund. Order was automatically completed and guess what ? Fiverr refunded her putting me negative and made me loose a weeks sort of free saying and I quote, “ we can’t make a buyer pay” THEN WHY SHOULD ANYONE WORK ON THIS PLATFORM?!?!? It’s time for a FIVERR lawsuit to get 11 *$995 back. There is no reason someone with our credentials should work for free. Fiverr does not uphold their own regulations. Ex: “buyer can not cancel on quality alone” This plan was not late, I offered to continue working with her but she refused. She literally got free work that others pay $995. Other customers on this platform has scammed me out of $1,000 of work since Fiverr doesn’t regulate revisions. These buyers agree to a gig and literally for any reason get free work. This is not a seller friendly platform. Do not use this!.Traci donnellyVersion: 3.18.1

TerribleThis whole platform is a scam. It is terrible I have I got no actual results from it and it’s all just a scam and I would like to actually receive about $10,000 from this company because they scare me so hard that I actually paid 50 K and this this whole company is a scam and don’t trust anything on this. Don’t give any bank account numbers or anything that they really just want to scam you there a data collection scheme and I really don’t support this company so this company or app is called Fiverr and it’s one of the most useless apps ever there is only people that provides services and there’s no actual problems to be solved and if you want to actually post what your company does, this would not be a good platform for you this platform is only for service provider is not not like actual service job that you can do so if you’re a business owner, you wanna go and find people there is no people that provide like jobs we used to do from companies as people that are looking for jobs, so it’s terrible and I would like to schedule a call or zoom call with a the CEO of this company and personally talk to him about what he’s been doing and I’m having this because I really feel like this is a really issue and I lost about 10 K or I lost 50 K sorry and I really wanted to get 10 K backdo not trust this.Worst game ever in universeVersion: 3.31.1

Some issuesThe app is overall convenient for messaging with my buyer, however, there are some features that should be installed to make it easier to put out offers. Usually people will give a link or a file with their job offer for us to look at as a sample of what they want, but the app doesn’t show files whatsoever, and links don’t turn blue and able to be clicked so we can check. At least being able to copy text from the site would make it easier to copy links when present. But our inability to check files isn’t ideal. On top of that, the app is often finicky and kicks you out of the job offer area. There would also be a benefit of being able to stop the clock if the buyer hasn’t actually filled out criteria correctly since I’m currently having a problem where I need to do a gig in three days and they didn’t properly fill out the form in a way where I have enough to go by. They didn’t even give book cover dimensions, so I can’t really even start. For the site overall, too, I greatly dislike how the site can take a percentage of our tips as well as our normal payment. It’s 1/5 of our earnings. At least let us take the full amount of the tip. Usually a tip isn’t something that’s deducted like that for obvious reasons. It’s us going out of our way to make the site gain a profit. And giving away $20 per gig and then also a chunk of my tips, which has happened several times, is really not too ideal. Oh, also, it’s a problem where it’s obvious the site, even here, only checks up to help buyers, but it doesn’t care about sellers. This causes the site to be filled with poor designers who don’t have real experience along with buyers who abuse the sellers because it’s allowed. I would switch if only I knew another platform..29483828735whxgkfrfdnnVersion: 2.89.1

Not a good experience at allThe last order I placed continually didn’t do anything that I asked. I ordered very specific logo design. They put the wrong business name down every single time even though I continued to correct it and repeatedly told them that was not the name of my business. I sent the exact logo that I wanted incorporated into a monogram so it was very simple and easy and they ignored it repeatedly, and created something totally different and wrong. I told them the kind of welding that I do and the kind of welding torch that I need to be in my logo is very specific and they continued to put the wrong kind of welding torch into the logo which would represent a form of welding our company does not do. They sent me formats that I couldn’t open even on my computer so I asked several times if they could send me a format I could see and review. I couldn’t see the work and be able to review it and I waited so long to receive that format that fiverr finally approve the work. So now I have paid and am very disappointed and still have to go back and pay somebody else to do it again because it’s not anywhere near what I was looking for. Fiverr would not let me leave a negative review. I feel the reviews are allowed to be positive only. When I tried to contact the resolution center I was given an error message.Mowe251Version: 2.69.2

Fivver is full of SCAMMERS.I’ve been relentlessly trying to find someone on Fivver to start my tik tok shop from scratch. I’ve ran into someone posing as a woman and then on the video call it was some random man who could barley speak English. I had some woman who seemed legit give me the run around for 2 weeks wasting my time trying to get a zoom meeting with her before paying her so we could go over the plan and so I could make sure it was her and after 2 weeks of saying she would let me know she decided she didn’t want to have a conference which is a super red flag. Almost ALL the Fivver assistants that related to what I was needing had FAKE reviews. Multiple reviews from the same people, on different accounts I saw the same person give multiple accounts reviews with a stolen picture of the money they supposedly made them. Their portfolios are fake, their reviews are fake. Fivver does NOT vet these people to make sure they are verified and who they say they are and make sure that the services they are presenting are legit. There’s no verification, no proof of their work just stolen pictures, fake reviews, fake numbers. I went to Upwork instead and although it’s more money I’d rather pay for honest, verified, certified services and assistants then fivvers. Fivver is TRASH..KcskudosVersion: 3.47

Beware if you are a seller!I was using this app to earn money to help my family. I was selling my time to listen to those who needed someone to listen to them since I have a lot of empathy and it’s all I’m capable of since I have health issues. Everything was going great, I had excellent and kind customers... until one customer misunderstood what I said to them. I was trying to explain that calling costs more than messaging before they ordered anything and then I was sent the order for $5 so I thought they knew what I had said. When they told me to call them I tried to apologize and say there must’ve been a misunderstanding because they hadn’t paid for calling... they became extremely angry. I was still trying to help and be polite but they spent the whole hour being very rude to me and just mean. They then posted a mean review saying I have secret up charges for calling which is false because it even says in my gig description that calling costs more. I contacted customer services to tell them the situation and to ask them to take down the review since it was a simple misunderstanding and a person with a bad temper... well... buyers are allowed to say whatever they want and you can’t do anything about it if you’re a seller. The buyer is always right and they won’t even look into it. This person had messaged me “did you like my review lol” after posting it and I’ve never dealt with someone so mean like that so it really hurt me... but to top all of that... I just learned that Fiverr disabled my account even though I didn’t do anything wrong and they wouldn’t tell me why they did it either. I’m devastated... I just wanted to help others while also helping my family. Don’t use this app or website as a seller..Snj915Version: 2.76

Can’t get my $$$ back!!! Extremely unhappy with FiverrThis app and service seem like a really cool idea. I paid over $200 for a top rated artist to deliver a logo in 24 hours. (I searched profiles for hours!) The artist never delivered a finished logo and TWO MONTHS later I finally got the money-not refunded but I was given that amount in credit for the site. I have tried five top artists trying to use my credits but I have yet to find an artist to speak English and haven’t delivered anything close to what I’ve asked for. I’m currently begging an artist for a refund because it is not anything I asked for. I have sent them over 20 reference photos and paragraphs of explanation. I am happy to support artists from any country but the language barrier has seems to be too much. I read this in the review for many artists but didn’t take caution. Please just let me have my money back, oh wait they don’t have actual customer service it’s just an app. That’s right, no one to phone or email if you’re having issues. I sent complaint and requests and nothing!!! Now I’m stuck owing money to an artist who won’t even try to make it right. Wish I never placed an order. I understand going in next time I will have a concept made, but then what really is the point of this service??? Zero stars..Wetwade12345Version: 2.73.2

Seller - Inundated with SpamI created a seller account on Fiverr - from account creation to date, I’ve been unceasingly inundated with scam gig requests (17 to date, roughly 1 every two days). I’m a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I’ve received - and I get them daily - has been some variation on the following theme: “I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship).” There exists no means for sellers to report scam requests, and therefore I’m stuck dealing with these messages until the accounts behind them are banned. And in spite of what Fiverr claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport. Which has been easy to maintain since, as mentioned before, I’ve only been contacted by one non-scammer. Fiverr is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - Fiverr, if you’re reading this, I’ll build it for you..MatthewBillmanVersion: 2.70.2

Account Disabled for No ReasonI created an account as a buyer using Google to sign in. I then downloaded the app and logged in using Google. I reached out to several sellers for something, then decided to check my profile to make sure it was all good. I noticed I didn’t have a photo so I uploaded a professional picture of MYSELF. Immediately after that I was logged put and couldn’t login again. I tried resetting my password and received an email saying my account was disabled for “violating the terms of service of community standards”. I tried everything to get in touch with them but you have to be signs in to get help. Finally found their email online and reached out. They did not read my email and their response was generic basically saying they can’t do anything about a disabled account. I literally did nothing wrong and they won’t fix the problem. I would never even consider spending money on their platform for fear of being disabled at the blink of an eye. Terrible company, non-existent customer service, ZERO stars. I’m now considering legal action as they have my personal information and could be legally considered fraud. If the company sees this you guys seriously need some work, this is 2024 and unacceptable..SS MikeVersion: 3.39

HorribleApparently, fiverr will just decide to remove your gigs if you’re not checking your account every single day. They’ll tell you via email and they’ll tell you how simple it is to just unpause your account you go to your profile and you click the unpause button and reactivate. Unfortunately, when you go to your account, there is no pause button. You can try to look for it on the app you can try to look for it on your computer. It will be absolutely nowhere. Then when you try to get help with customer service, you have to talk to AI. Yes that’s right AI! First, they make you go through all of their FAQ pages, and then if you can’t find anything there, you have to say hey this article sucked and it didn’t help me then you can finally contact AI assistant, then you have to figure out how to beat the AI at its own game in order for it to actually file a ticket for a customer service agent to help you. Oh, and of course the email they sent you to alert you that they have paused your account without your permission or without asking you for absolutely no reason is from a no reply email so you can’t email them back to figure out what’s going on. Absolutely pointless. What a useless company..Lady IveyVersion: 3.57.1

No seller protectionI was already a bit put off with Fiverr once I learned that seller payments can take up to a month to be ready for withdrawal. This is supposed to be to protect the buyer, but it comes weeks after the buyer has already been able to accept the work completed and given a review. My feeling here is that once the seller gives a review of the service, that should release the funds. It definitely isn't fair to the seller for the buyer to have weeks to change their mind, especially if it was a service that was rendered. But ok, we're building trust. What just sealed this deal for me is a situation where a customer left a negative review due to a misunderstanding. We worked it out and she immediately placed another order and left a glowing review where she stated the previous one was in error. Well as a new seller this has a big impact on my overall rating. So I requested support remove the incorrect one. Not only was I told that it isn't their policy to remove reviews, but that the rating was posted as an automated posting by Fiverr. So support basically lied to avoid helping a seller. Wanna see screen shots of the conversation? I have them. I'm be going to a different platform now. Fiverr isn't the only one out there..Wasted time here...Version: 2.63

STAY CLEAR FOR RESUMESI don’t know about the other services that fiverr has, but DO NOT hire someone to rewrite, write or design your resume. I’ve used this site twice and both times it has been terrible. By terrible i mean they have been useless. I spent more time editing my resume than the “professionals”I hired. I took my resume to a legit site and they laughed at what i was provided and they told me i was ripped off. I contacted fiverr customer service and they told me there is nothing they can do. basically customer service does not exist. If you have an issue they refuse to address it. You are expected to take matters into your own hands. DO NOT CHOOSE RUSH for 15 dollars more because you will not have a usable draft in less than a week regardless. If you are from the United States make sure the person you hire either speaks fluent English or at least can properly write in English. Unfortunately both times i used this site they weren’t. This site has good intentions but horrible executions. Please spend the extra money to use an actual site with professionals. I really wish fiverr was better, but from my experience they have no regulations and the actual producers have no idea what they are doing..Hmt393Version: 2.56

No Customer SupportAs I was in the middle of hiring an illustrator and investing time in that process, I was kicked off the platform and completely cut off from communication with no warning…”permanently”…for what appears to be no valid reason, only giving me a link to a page full of various reasons people get kicked off.. My best guess is that they think I did not verify my account because of a glitch in their system. They asked me and I never got their email, so I requested another email and got that one..and then I absolutely verified I’m a “real boy” and I have the screen shot to prove it. My biggest issue is that there is NO MEANS to contact Customer Support. They will not let you log on even to find out why they kicked you off or what I can do about it. I even asked AI for help and found an email address that AI said they’re required by law to respond to…and their response was basically telling me to take a hike because that email address is for “member states” like the European Union. So, they just don’t care about me as a Client at all. I went on Upwork and I’ve had a GREAT experience there. I highly recommend people stay away from Fiverr..ScurvymoonVersion: 3.64

Sexual harassment discriminationI reported a man for sexually harassing me during my very first life coaching Gig on there. Their response was to immediately take down all my gigs! 2 years later I went back into my account and noticed I could just re active them. I did that and I also wrote to customer service who had previously said that my life coaching gigs didn’t fit their platform. (Makes no sense they have a full category for it). So this time I was pro active and read all their rules, saw nothing I did wrong, and although my gigs were displayed, I didn’t want the same thing to happen again- so I’m good faith I wrote to them. This time they said “your account has been permanently disabled”. They refuse to tell me if there is any wording they didn’t like about my gigs so I truly believe it was because I complained about a man who gratified himself during a video call with me. Now I can’t even log in. Such a shady company. Not a user friendly app at all. Takes hours to create gigs if using a phone. Thinking about suing them for whistleblower retaliation against my reporting of the sexual harassment. Worst company I ever dealt with..Gymnasticsfan21Version: 3.21.4

Be Careful- many scamsBe careful with this app. There are so many scammers on it; running multiple “businesses” under different names. This has been one of the worst experiences I’ve ever had on Fiverr. I hired a developer to build an app, and after months of delays, excuses, and revisions, I never received a final product that actually worked. The app was full of errors, wouldn’t run properly, and was completely unusable for my business needs. Additionally, the developer sabotaged the app product, so I cannot even take it to a new developer. To make it worse, Fiverr’s customer service was almost non-existent and gave me the run around with emails to and from different reps each time. There was no real support to resolve the issue or hold the seller accountable. I felt completely abandoned throughout the process, despite investing a significant amount of money and time. I would strongly caution anyone against using Fiverr for app development if you want a product that functions or if you expect any kind of reliable customer support. This experience has been incredibly frustrating, unprofessional, and disappointing..LBRJohnsonVersion: 3.55

Fiverr service/care Awful!I purchased well over a thousand dollars worth of goods and services from Fiverr and for the most part enjoyed what I got. Then I decided to jump on board and try to sell. I paid a few times to boost my stream views and thought I could do the same thing. I got one customer who gave me a 5 star rating. Next thing, Fiverr disabled my account with no warning or explanation. I asked several times to explain what was going on but i got a robotic answer that I violated terms but no explanation how. I never got any help with the situation. I made another account just so I can ask for help or an explanation and all they did was shut that down and still never told me what the problem was. My only gig was, I would watch and auto host other peoples stream for $5. They have no number, zero customer service and zero security purchasing something. If they inexplicably disable your account you will have no access to the products you purchased. Very dangerous. I feel cheated out of $1,000, and still no one from the company has reached out. I can not in any good faith recommend this app if this is how they treat people..AjalaveauVersion: 2.49

Environment Resources Familiar Consent Protected Inhibitors InheritancesThe website on desktop peaked my interest in edit and I was it as a way to connect with the community and I believe it often does with. However I see a possible pitfall in its design because I was fooled myself. I could not reach anyone unless I gambled my way to their company. I’m sure it could be poor favor, but with a more educated approach you are tilting the people who need to expand away. You have might not intended but the verified top sellers and the ones I look for aren’t found in my area in person and many good content creators are washed away. I think the back half of your “talent” pool needs a more nonchalant and local touch without the fear of the doubt. I think we aren’t out sourcing poor talent away but feeding the slow methods and wonderful talent of abstract design into the slightly acidic personal perspective when we hear a 911 call or emergency response is hailed for. I’m sure there is protocol but when red flags goes up, who’s in check or the speedy shutdowns and who’.EvanteceroVersion: 3.21.7

Great at times but others a total disappointmentI’ve never had such problems with this app until a few months ago. All of a sudden I never got notifications that 3 people messaged me for gigs...I keep the app on my phone so I don’t have to log in on my laptop daily, wildly confused. So I checked my setting at notifications were on, what the heck! It seems that has been fixed but over the past month I’ve had six different people from China try to contact me about hosting their upwork site. I’ve never heard of this and thought it was fishy so I declined the offers. I thought fiverr would fix how many of these I get ...to insure my response time is not penalized but these scammers seem to never stop. I don’t know how I’m supposed to contact support when the app brings me to the website of fiverr and I can’t find it. I’ve worked on fiverr here and there the past couple years and have never seemed to in-counter so many problems. Makes me consider going to up work or some other platform who actually might care about feed back. Ridiculous! Fix your app you f-!.Whale.crapVersion: 2.71

“Seller Profile Not Approved” WASTE OF 6 HOURSDon’t waste your time. What a waste of my time creating a profile/resume/completing several proof of skills tests etc. just to receive the disrespectful email below. The service/gig I attempted to post matched other Fiverr approved gigs that are available for purchase (currently offered online)…so there was nothing that broke the site’s policy etc. A bot (instead of a person) replied to my support request email without answers or assistance. I’m professionally disturbed by this apps oversight and neglect to resolve this error. I want this issue resolved and my “gigs” properly reviewed, approved and live on the site. Fiverr Support Team (Fiverr Support) Nov 3, 2022, 7:04 AM GMT+2 Hi there, Thank you for reaching out to us about this issue. We understand you tried to open a Seller profile on Fiverr, and received our response explaining your request wasn't approved Unfortunately, this decision can’t be changed. Your seller profile wasn’t approved, but you are welcome to continue using Fiverr as a buyer. If there is anything else we can help you with, please let us know..Aggravated AdminVersion: 3.16.2

Do not use this service!I used Fiverr twice to hire logo designers for my business and I am convinced that there are many logo designers on here that aren’t genuine about the work that they post or the experience they claim to have. The most recent designer I hired claimed to deliver a hand drawn logo and even had photos of the gigs he have “previously done” the work that he delivered looked like an amateur created it on Canva. Like seriously I could’ve done a better job. When I tried to cancel and get a refund, Fiverr’s customer support continuously put the blame on me for not being clear enough or requesting modifications when I did both very clearly. They had no intentions of giving me my money back and no one seemed to care that the designer was clearly not qualified for the work he charged for or claimed to be able to do. Fiverr has no customer protection in order to refund your money if seller’s fall through or cannot deliver what you asked. I’ve had so many friends and family members who mistakenly hired flukes and wasted their money on fake designers on Fiverr, it’s really a shame. But I will not be using Fiverr again..QueenKwajeraVersion: 2.79.1

Good freelancers, terrible appI found a great freelancer the first time who was really good for my project and very well priced. Unfortunately, the customer support is terrible if you have a problem. There is no phone support that I could find. And as courteous and professional as the chat assistance are they basically just read what’s already in the Help section. At a critical juncture and deadline after already logging in and working I went to re-log on Fivver, and received a message “password no longer valid.” The password reset menu would not function . And follow up attempts to reset the password through email, even on a separate device only took me to the main page, essentially sticking me in a loop. I went through this several times and two different chat agents and sending various screenshots. Finally, after an exhausting 2 to 3 hours of this one chat agent finally said “make sure you’re logged out on all devices.” I’m not sure if this was the problem at that point I didn’t come back for a couple hours. I made sure all windows and logins were closed and I was able to change the password through an email reset. But it was frustrating that an application of fiverr’s sophistication that charges as much money as they do to both users, particularly the freelancers would shut down your plans essentially ruin a day, miss your deadline all because they decided arbitrarily and with no explanation available That my password was no longer valid..Todd 281Version: 3.57.2

Good idea lousy communication ability!I did a job with someone I contracted with and never got the job to me. That is not a reflection of Fiverr, and they have resolved the issue as far as I can tell. I will know in a few days when I get my money back from the job. But in the interim I tried to contact them they have no phone number they have no email and when I went to try to contact them they asked for a job number which I could find nowhere. In turn I was unable to contact them again. I looked through all my emails and could not find this contract number. They need to have a contact number and an email you can contact them immediately if you have issues. I don’t have a lot of money so $50 is a lot of money to me to have this job done. Even though it never occurred. I needed to work a week ago. At this point I’m gonna have to find someone local that can do it or do it myself which was what I was trying not to have to do. I wrote this review about 34 days ago and still have not figured out how to get my money back from these people. Bad business..Chanceit56Version: 2.91.2

A Terrible Time to Be a SellerI want to be fair about this, because I think fairness is what makes criticism worth listening to. I didn’t join Fiverr looking for reasons to be disappointed. I’m a commercial photographer and content strategist with real clients and real work. I thought the platform would be a smart way to expand my reach. I believed in what Fiverr said it was. That matters, because what I’m about to describe isn’t the frustration of someone who showed up looking for a fight. It’s the disappointment of someone who showed up ready to work. What I found was an inbox that had almost nothing to do with work. Fake recruiters dangling $3,000 Telegram projects. Phishing links dressed up as Fiverr’s own order system. Credential harvesting disguised as verification requests. I reported every one. Flagged. Blocked. Did everything the help center asked. But nothing changed and Fiverr did nothing about it. And every morning, there were more. The scam messages weren’t an occasional inconvenience. They were the primary experience of being a seller on this platform. I spent more time identifying fraud than doing anything that could generate revenue. Fiverr knows. Their own forum is wallpapered with sellers describing exactly this. Pinned threads. Veteran guides that essentially say “yes, it’s a scam, stop asking.” Community managers responding with polite templates about staying vigilant. Years of complaints, and the company’s answer has been to teach sellers how to recognize the problem rather than prevent it from reaching them. That’s not a strategy. That’s a pamphlet handed out at the scene of a recurring accident. I deleted my account not out of anger but out of clarity. Fiverr’s problem isn’t that scammers found a way in. It’s that the company chose documentation over enforcement, templates over action, and the appearance of safety over the reality of it..The Land PirateVersion: 3.64

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