Ship Finder Customer Service

Ship Finder Positive Reviews

Good for the most part exceptThis is a very good and allows you to track boats of all kinds. I like the information it gives about the boats, But I would like more information if possible. Also it won’t show any boats that are actually in the ocean just in rivers and sounds and things like that once you get too far off the coast it won’t show them anymore. I would like to see the boats on the ocean that’s my only complaint about this game is that I want to see them in the ocean. It cost five dollars by itself which right now I think is too expensive. If you buy it in the bundle along with the airplane tracker (witch is 5 dollars as well) it only cost $8.00. So if you want to ship tracker I would suggest buying the bundle until the price goes down or until they make it better and more worth the money..Afh 2016Version: 9.0.2

One issueSome of the ships don’t have photos attached to their profile. It would be nice to have the capability to upload the photos I take to the photo gallery for future paid users to see..Akiss4luckVersion: 9.2.2

Has Gone DownhillThis used to be a pretty good app that I could rely on when I saw a vessel that piqued my interest. Sure, I would have preferred to see the vessel name instead of just the MMSI, but it was still okay. Lately, however, it has become much less reliable. It fails to register vessels that I can clearly see. I thought at first that maybe some military vessels just weren’t broadcasting due to recent tensions, but then I realized that some civilian traffic such as the ferry that is normally detected and displayed has also failed to register in the app. Frankly, these days when I open the app I do it with lowered expectations..A4CabrioVersion: 9.2.2

Fun app ashore or aboard.Great app for shop watchers. Works well in U.S. waters, e.g. Puget Sound. Also works well in U.K. (Scotland), and Norwegian (Bergen) waters. Fun to use while aboard ship such as high-speed ferries. Not a substitute for radar, GPS, or navigation apps. Occasionally spooky because the app only tracks ships that have a working transponder. Some very big vessels such as cruise ships forget to turn them on. The VR feature does not work very well..Shipping 101Version: 9.2.0

Watching the Boats Go BySpending the summers on the shores of Beaver Island, MI, USA, its fin to identify the vessels passing miles off shore. The app provides the name, flag of port, speed, size, and more information on ships. It's user friendly and can be displayed on either Google Maps or Apple Maps. Photos of many of the identified ships help to reveal what you're seeing 15 miles off shore..EvTocsVersion: 9.0.2

Mile markersI would to see more mile makers in the app. I do use this app a lot due to work, and it would help me out if you would add something of the sort to the app. I use to use a different app but due to it being taken off the market this is the next best thing. But over all the app is wonderful. I just would like some mile makers on the Mississippi River so that I can calculate time and distance! Thanks.Thebigbear35Version: 9.2.2

Great AppI use this while on my boat on San Francisco Bay. Works very well and gives me the heads up knowing what ships are moving and their destination. Please remember that the ships and boats broadcasting AIS can turn their reporting off, so many users reviewing this app are simply not knowledgeable when it comes to the operation of AIS. GREAT PROGRAM!.VBSkipperVersion: 9.0.2

Great Lakes missing a lot of shipsCan’t be right. I had this app a few years ago and it had an accurate tracking number. Now there’s just two ships and one lighthouse in all of Lake Michigan? Interesting reaction to COVID19 if that’s real but I think something must be wrong with the tracker here... Wish they had a discussion forum available for stuff like this..James5686Version: 9.2.2

Along the Columbia River near Woodland, WAMy wife and I really enjoy camping in our 40-ft motorhome along the Columbia River, while watching all kinds of ships traveling between Portland and the Pacific Ocean. Several years ago we discovered this wonderful app—now we know beforehand what to expect passing by..WrnrpVersion: 9.1.1

Poor signalIs a good apps very accurate. I had trouble with find my vessel in Port Fourchon. Had call tech support and had it fixed but after few storm come through Louisiana is drop off map again. Could we get this back up please..Takki_sanVersion: 9.2.2

GreafLove the ship finder, even gets the info on ships at night. Can hardly wait for the cruise ships to come back. On Puget sound we had had 3 coming in at night 3 leaving Seattle every afternoon..Al B,Version: 9.2.2

Need more informationAfter paying for the App would like to see information on the Ship where it’s coming from where it’s going..Detroit micVersion: 9.1.1

Ship FinderA MUST HAVE for those who love to ships and boats of all sizes. I use this app to track the big cargo ships in the New York and jersey area for picture taking and drone pictures. The App i would give ten stars !.Thug93Version: 9.2.2

Good but not flawless.My job is loading/unloading cargo vessels. This app allows me, at a glance, to see what vessels are docked and where. As a rough guide it works well, but sometimes ships aren't shown that are there. On the whole I would recommend it..LongshoremansteveoVersion: 9.0.2

Helpful but slowWe use it to keep track of bigger boats as we sail around the San Juan islands near a big refinery port and across busy shipping lanes & ferry channels. It’s generally helpful, but the refresh interval often seems to be as long as 10 minutes, which is too slow..Syrenka2Version: 9.1.1

Great appWorks great in puget sound (Seattle). We see many ships going to and from port of Tacoma. We enjoy sharing this information with people visiting us at our home..Poverty Bay galVersion: 9.0.2

Love it!Once in awhile the app doesn’t recognize ships but that’s rare. Love that I can see what ships are coming down the river in front of my campsite..LoveshipssinkVersion: 9.2.2

Doesn’t track all boatsCan’t find my boat or dozens of other AIS boats in the Caribbean. Like, not a single boat in St Vincent and the Grenadines. It was cheap so I guess I don’t care but still bugs me I spent money on it..RjoyceodVersion: 9.2.2

Ship finderCan't beet this . I've used it while on a gov ship works great . Used this on my own boat, better than radar.StevethepaVersion: 9.0.2

Mostly greatWe’re tracking a cargo vessel from the USA to Lisbon but were disappointed to find that tracking doesn’t work until vessels are relatively close to land. Aside from that, the app is great..Horse husbandVersion: 9.2.2

When it worksWhen it works it is very helpful!.Bea HelfVersion: 9.2.2

Missing many ships...I’m in Hawaii currently, and watching a huge container ship enter the harbor, and there doesn’t appear to be a ship within several hundred miles on the app. Many ships are visible in the area...LionflynVersion: 9.2.2

Not enough imagesI’m kind of disappointed. Most ships do not have images so it feels like the app is not as good as it should be. Search is also not too good. If you reach a cruise ship by name you will rarely find it..Rush 2112 rush 1Version: 9.2.2

OK not greatI’ve been tracking a ship that has my car on it from Sweden. It does not update as well as the free app. The ship shows as not trackable but the ship is parked in Panama waiting to go thru the canal. Shows up on the free app. Not here though..Gold no moreVersion: 9.2.2

Only works part of the timeDoesn’t update very fast hour to two hours sometimes doesn’t work at all sometimes it works great not trustworthy.Tugboat KEVINVersion: 9.2.2

I’m a ferry crew memberI work for Cross sound ferry and Ship Finder is very helpful in terms of tracking boats and when they’re coming into port.CrssndVersion: 9.2.2

Clear and shows all the action.Can see all the boats in area... as a photographer, very handy..PointToPonderVersion: 9.2.2

Not working nowWhen I bought this it worked great but now I can be looking at a shop and doesn’t see it. No upgrade either. Disappointed!.ChattyPatVersion: 9.1.1

A fun appGreat at keeping track of the cruise ships going to and from Alaska. Plus a lot of the larger yachts visiting the area. A few inconsistencies, but I'm sure they will improve over time..Sandy BeechVersion: 9.0.2

From Ducati IIGood info. When the info is there. Unfortunately it’s not always avail. Overall? A pretty good app!.GilounanaimoVersion: 9.2.2

Need helpWhy does it not show any ship in do key west Florida.MkduVersion: 9.2.2

Good on the West CoastApp works well for identifying ships off southern Vancouver Island... Juan de Fuca Strait. More photos would be nice. A friend has a similar app that has way more photos... and that app was free..Klrp11Version: 9.2.2

Fun appLive by the water, handy👍🏻.Skipjsp4Version: 9.2.2

Good appFor the most part works really well. However, sometimes some boats don’t appear- usually if you wait 5-15 minutes it will refresh and the boats that weren’t showing, will appear. If it wasn’t for that I would’ve gave it 5 stars..SquirblesVersion: 9.1.1

Grande Utilité !J’apprécie énormément le fonctionnement de cette application !.Veloce 1Version: 9.1.1

Great App.As I live near Georgia Strait I like to check names etc. Thanks..Col@SecheltVersion: 9.1.1

Best ever AppLiving on an island with ferry service, this has got to be the best app ever. It lets me see where my ferry is and why it will be late, etc. Most useful app. Plus at nights when it is quiet and you hear the big engine of a monstrous size freighter or cruise ship or whatever, I can check on my app who is going past my island and where it is going to and all kinds of wonderful information. Better than any game. I am sure I am the most avid and satisfied user of your app. Worth every penny. Thank you very much!.PendergirlVersion: 9.1.1

ReviewAs an avid cruiser I enjoy finding ships, tracking them around the world I would rate this an eight out of 10 it is most enjoyable..DannyDenaVersion: 9.0.2

Lake Ontario?Bought the app, doesn’t seem to show any traffic on Lake Ontario?.BonniebelleIIVersion: 9.1.1

FunLove showing my hippie friends all the tankers.67thomas67Version: 9.0.2

WheelrI would love to keep using it, but it needs an update to use it.WheelrVersion: 9.0.2

BetterBetter with last update. Some AIS targets disappear (AIS transponder issues?) Otherwise almost as good as $20,000 dedicated receiver!.Neil69Version: 9.0.2

Terrific AppI enjoy Ship Finder! I live on the water in the Pacific NW and it is very useful particularly if you are sailing through a pass and you are wondering what is around the corner. I use it daily. Money very well spent!.DCM22Version: 9.0.2

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Ship Finder Negative Reviews

Getting to be a disappointed userI had high hopes for this when I upgraded from the Lite version, but the thrill is quickly leaving. The first thing I found was random boats traveling at 1177MPH. The developer acknowledges this is a bug. Now, with Crab season starting in Alaska I have been watching all the Deadliest Catch fleet moving into the area, but now ALL of Alaska has lost AIS coverage for this app only! This is a hobbiest viewer app, nothing more, and now one of the key places to follow boats in the US has been lost on this app. Why? Additionally when on the Calif coast looking at marine traffic I can also clearly see the oil platforms that I have already requested be included because they are marine obstacles and nice to locate on the map. There are a very few that show on Ship Finder, but they come and go randomly. Maybe there for a day or two, then gone for weeks. That’s useless too.WantStuff2WorkVersion: 9.2.2

I would give it a zero if possibleI PURCHASED this app as I regularly go to Mobile and am around the ships. I have used another find my ship app that quit working so I got this one. There are no ships visible in the Mobile area. I’ve searched for the name of the ships and they are not there, they don’t even come up in the search. And let me assure you, there are ships there....I was physically looking at them! I’ve given this over a week and I’ve regular checked the Mobile area and they are not showing any there. I am beyond disappointed. Due to this extreme lack of usefulness, my money should be refunded. I.NahlaNacaVersion: 9.2.2

Too many areas are constantly offline.If you’re a professional mariner on the north-west coast of North America, you will be disappointed. Currently, these are the areas that aren’t showing data for me: Portland, OR/Willamette River-Tongue Pt, Western BC north of Seymour Narrows up until Prince Rupert, large swaths of SE Alaska including Ketchikan and Juneau, nothing in Prince William Sound or Cook Inlet on the Alaska South Coast (nothing in Valdez, Cordova, Whittier, Seward, Homer, Kodiak, Anchorage), Western Alaska. I know my app is working, I’m getting real time tracking in some areas, but this app has proven too spotty to be worth paying for. I’ve requested a refund through the link in my app..BteddVersion: 9.2.2

AggravatingThis is the second app I’ve used like this and it seems that every time I pay for the subscription it stops working soon after. I work on tugs and it never shows any boats in my area I’ve done all that I could to fix it but still nothing. I have most of our boats saved to my fleet and I won’t show them nor will it show any other vessels in my area. It will show boats around in other states.THE NuclearKnightVersion: 9.2.2

Waste of moneyI have friends and family on the ship coming from England and New York. While riding Queen Mary II, there is no internet available for social communication so she can’t keep me informed of the status of the cruise. The attempt to track the ship started fine, once it got to open sea it disappears. The reason to have this was for one single cruise, and I can’t even follow the one I wanted to follow. I could have spent my $5 for lottery tickets and would feel better losing my money that way..Jimbax67Version: 9.1.1

Terrible for the rivers don’t waste your moneyOne person I know has ship finder and pickups everywhere. I have the paid version as well as free version and with our phones side by side I can’t pick anything up except in Memphis, Vicksburg and Baton Rouge south. Made sure we both had Sam e settings and nothing. Why can some pick up everywhere and majority of people can’t. Very poor app and very disappointed. Use to work great when first came out years ago and went plum downhill later !.Rusty7896578Version: 9.2.2

Feeling stoppedThis app may work for you but I found it to be a total waste. The advertised description failed to explain the limitations of this app’s ability to track a cruise ship after it left port. Yes, I did read the instructions. Prompt response to my email questions, so that was nice. No, they don’t issue refunds...said go talk to Apple. Not impressed with this app at all, so much so that I’m breaking my usual practice of not posting reviews. THEY should have initiated the refund process, not me..Feeling stoopidVersion: 9.2.2

Disappointing consistency Columbia River regionUsed paid version of app for couple years now. Reliability showing vessels use to be great in Columbia River region. Lately (last 6 mo.) it often has blank areas not showing vessels where I know there are vessels. What gives ship finder??? I do not see this issue in other regions around my area. Please fix or refund 1/2 my money since it only works half the time..Underwater24/7Version: 9.2.2

No longer usefulI used to love this app. I live on a busy East coast river and I was able to identify all the ships and yachts passing by my window. But the app has changed and no longer updates frequently. The map will continue to show boats that already passed by five hours earlier, and ships I can see from my window don’t show up on the “live” map at all. It’s sad, because I used to really enjoy this app..Thumbs of FireVersion: 9.2.2

Very disappointingPaid for and Downloaded so we could learn about the freighters traversing the St Clair River at Algonac State Park. The first use showed two freighters going upriver about 10 miles from our location. When I checked again, they had disappeared and never passed the State Park. In the past 6 hours, at least a dozen freighters have passed and none showed up on the app. Basically, does not perform as advertised..A-1OVersion: 9.1.1

DisappointedDown loaded Ship Finder Lite app first and was disappointed it did not show three cruise ships passing my hotel while vacationing in the Bahamas. So I downloaded for $4.99 the Ship Finder app with same disappointing results. Cannot not find a cruise ship tracking app that is any good. I wish there was a app like flight radar 24. Do not waste your money on this app..Mark C GVersion: 9.2.2

Missing vesselsThis app seems to have blackout locations. I’ve read that you can’t see boats in mobile and I know you can’t see any boats further down the Texas coast than Galveston. It’s important to be able to see vessels down around Corpus Christi all the way down to Brownsville but they aren’t showing up at all like they don’t exist..Kyle Tom GreenVersion: 9.2.2

UselessI used to love this App and it worked very well. As I live in a Lake Michigan harbor city, there were alway lots of ships showing on the screen near me and around the Great Lakes. But then I switched between using a personal phone to a work phone with a different Apple ID so I had to buy it again. Now it’s Useless - almost no ships appear, even when I’m standing looking at large ships. Very disappointed..Judy Anne ShVersion: 9.2.2

Even if you pay $5 you get almost nothing.I wanted to track a vessel that carries my container to Europe but after a few days in the Caribbean it is untracked and i can’t see where it is. I found more info online and for free. Please don’t waste your money and believe the description. It’s not much money but it’s not worth it..Daloco21Version: 9.2.2

Doesn’t work on majority of Texas coastlineI was excited about this app when my free ship finder app I was using stopped working. However it will only pull 2 of the boats up in my husbands fleet of 10 towing vessels. Neither of those is the boat my husband captains, so it’s useless. We’re based out of the southern Texan coast and the app doesn’t show any vessels from south of Houston to Mexico. So it’s literally useless to me..Kitteekait94Version: 9.2.2

App is getting much worse!To add to the frustration of not ‘finding’ ships I can see in front of me with my own eyes, now for the very few that actually show up, they disappear entirely. Ghost ships I guess. It’s hard to imagine an app that was less worth the waste of money. This app literally does nothing it was supposed to do..JwilbtVersion: 9.2.2

Useless on the West CoastDespite contacting support on the number of occasions, this app continues to be unreliable, which renders it basically useless? I am in LA Harbor, and while the app shows several boats in the area, mine is never listed as well as boats nearby that I have a visual on. I have a second ship locator app, and it is much more reliable, and also free..Capt. BabyMiloVersion: 9.2.2

UselessUnless something happened with the download I can’t tell this app is completely and totally useless. I work in the Gulf of Mexico which means I have to go to Port Fourchon and locate boats there. It doesn’t show anything in the Gulf of Mexico. I don’t know how that’s possible because one of the biggest ports is there.MegadaddydriverVersion: 9.2.2

DissatisfiedSlow to load ships on the map and whole area of map not displaying any vessels. Search of my cargo ship is missing in action. Not in database. Either ship database is not up to date or there is a problem with the app..LamidoVersion: 9.2.2

App not workingI paid for this app and can’t find any ship i type in,also every time you type a ship in it goes to some land town that has the ship name in it! Talking about getting ripped for $5! I get better results from Ship Tracker, and that’s free!Pfft! So I’ll give this One Star until it’s rectified!!! (Money Returned)or sight fixed..Stacker3Version: 9.2.2

Not sure why it’s still hereIt hasn’t been updated in years. There are much better alternatives out there, they really shouldn’t be charging money for it at this point..CatFan45Version: 9.2.2

Was BetterI really depended on this for several years. Lately, vessel locations have been truly inaccurate; when the ferry is shown to be on dry land, it can't be a good thing. Updates are current and I even deleted then reloaded the app. No luck..JglabrownVersion: 9.1.1

Not usefulI bought this app for the specific purpose of tracking a cruise ship that a friend was on. I don’t usually buy apps, but I really wanted the full function of this one. It had found the ship on the free version and after I bought it the next time I opened the app, the paid version cannot find the ship anymore. However, the other free app that I have for tracking ships find it no problem. I would like to know if there’s a way to get my money back..Jh234Version: 9.2.2

AppsThat apps is useless and not good at all.GDanArsVersion: 9.2.2

TerribleNo improvement over sf lite. Paid for the app and it won’t find vessels in sight of me! I’m in Cabo San Lucas and it doesn’t show any ships at all. I want my money back.Kaygee314Version: 9.2.2

MailMissing half the ships in the St Lawrence seaway.ArnycayVersion: 9.2.2

Ship finderJe vois 9 bateaux mais l'application mentionne qu'il y a que 3 bateaux..Rudo1000Version: 9.2.2

Not recommended at allFound only 1 of the first 3 vessels I searched in the MSC fleet. Definitely wasted my money on this garbage..HRTBTVersion: 9.2.2

Not worth the moneyI live in Atlantic Canada and the coverage is horrible here. The only coverage is for Halifax and I don’t live there. Want my money back.MinebraftVersion: 9.2.2

Application fonctionne malBateau en face de moi et rien sur l’application.ClaurousVersion: 9.2.2

Are you in Canada?I purchased this app thinking that few or no ships were showing in Canadian waters because this might have been a limitation of the lite version. WRONG! $6.99 payment DID Not HELP. BEWARE!!!!.A different Ron thenVersion: 9.2.2

No goodIt does'nt work ,.Dilam26Version: 9.2.2

DisappointingVery disappointing as there are no photographs for most ships and no names for many..NorthernFanVersion: 9.2.2

GarbageApp doesn’t give nearly any ships. I have a free app which is way better than this one. Don’t waste your money!.Canadiantracker2020Version: 9.2.2

Great Lakes lacking informationShips disappear on Lake Huron and St Clair River (on their way towards Lake Huron). I live at the mouth of the St Clair River and this app - that myself and others have payed for - never shows what vessels here are coming and going. Why doesn’t the app show us the ships that are going to pass by???... please fix this 👎🏼.Wednesday April 2ndVersion: 9.2.2

I want my money backApp is useless for Atlantic Canada! Don’t waste your money on this app! Never any ais targets,and I can see ship movements,useless!.Nooooooo goodVersion: 9.2.2

InadequateSeems to have a poor ability to track ships along the St. Lawrence Seaway or East Coast of Canada. Too small of a database, I guess. Not adequate for my needs... MarineTraffic is much better, sorry!.Sprucetree18Version: 9.2.2

Ship finderI had 2 ships meeting ( st. Lawrence River ) in my city ( Brockville, Ontario , Canada ) and the app didn’t show either boat . This app stinks . Wasted money ..QuaackmanVersion: 9.2.2

Pas fort!!!Pas fort comme application payante. J’ai trouvé un site gratuit qui montre les navires qui passent devant chez-moi, Donnacona avec identification/photos et pleins d’infos. Avec cette application impossible d’avoir aucun information et les navires sont devant moi. J’ai payé et j’ai aucune information....IqweryuikhhVersion: 9.2.2

Ship finderThe app is not working for me at all , no ships on east coast of Canada showing up ??? It says the number of ships visible but no targets in the map at all ??? I paid 6.99 for the app . Not sure what to do ?? Some feedback would be great,maybe I’m doing something wrong ??.RudgelineVersion: 9.2.2

Zéro starThere are boats in the St Laurent , ferries, tankers and others but on your site we don’t even see one of them It doesn’t worth a penny so I want my money back !!!!!.ThgtghyVersion: 9.2.2

Intéressant mais décevantCette application aurait pu être très pratique, mais plusieurs zones ne sont couvertes donc celle où j’habite. Décevant car elle est bien faite.Alex197622Version: 9.2.0

Vraiment inutileAucune information disponible sur la majorité des bateaux..Marielise305Version: 9.1.1

Doesn’t work.Apparently I’m not in a location where data are available. Wish I had known that before I purchased it.HguoekcmVersion: 9.1.1

HopelessIt can’t find a ship known to be at sea; it doesn’t display the ship you know is in harbour. Last display of the Gulf of St. Lawrence, full of many ships, the note at the bottom of the screen said “0 of 29562 visible”. Further, their link for app support is merely a photo sharing site; no help. Nice idea, bad app. Don’t bother downloading it, it’s a waste of money..Nora20Version: 9.1.1

Where’s the boatsDoesn’t show boats along the Sunshine Coast if British Columbia..Wheres the fishVersion: 9.1.1

Waste of moneyDoes not pick up any ships in Halifax harbour or Nova Scotia.ItrambleVersion: 9.1.1

What you see isn’t what you getCan see ships in front of me and passing by that don’t register with the app..LisaHNycVersion: 9.1.1

Better apps out there.Forget this app. The free Marine Traffic shows many more vessels..ToberboatVersion: 9.1.1

Not working correctlyI recently upgraded from shipfinder lite to the paid version and cruise ships not longer appear as they used to in the lite version. I’ve deleted and reloaded the app and no change. Now cruise ships no longer appear in my lite version either. I checked the filter and passenger ships are ticked. Other vessels show up. Ferry’s show up but not cruise ships. Very disappointed. I feel ripped off..West987654321Version: 9.1.1

Missing St Lawrence RiverDisappointed that it doesn’t show ships in the St Lawrence River such as near the Iroquois Locks..KsdyerVersion: 9.1.1

Welland CanalThis app is useless,there are two ships in front of me,but nothing on this app!.Portman44Version: 9.0.2

Does not show shipsI live near a busy shipping port and there are no ships shown. Contacted developer months ago who acknowledged issue, but still not resolved and no further information / update on situation..AutumnwalkerVersion: 9.0.2

RipoffJust wasted $7 on this nonsense. Doesn’t show hardly any of vessels currently out on Lake Huron!.MbsevansVersion: 9.0.2

UselessOnly shows few ships and absolutely nothing about the ships passing by. Don't waste your money. Can't we rate 0 star?.VitrierVersion: 9.0.2

Poor ship coverageSitted on the shore of St-Lawrence river. I see big ships. Nothing on the app paid version..BigdedeVersion: 9.0.2

Do Not Buy This App!!It looks good and has some cool features but I've noticed it does not track ships in real time. For example, I can see a ship right in front of my place and it is not showing up on the app despite refreshing it several times. Don't waste your money!.LordpughVersion: 9.0.2

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