PULL&BEAR Customer Service

PULL&BEAR Positive Reviews

LoveI was using the web browser and I didn’t even know there was an app. 10/10 everything is cute and affordable material girl on a budget ! And you can pay with Apple Pay.Jenny.ArellanoVersion: 9.1.0

Love the App, but the wishlistI have used this app for a fairly good amount of time yet one thing that rlly annoys me is the wishlist! y'all may ask, "how would that be" im used to no max amount in wishlist and the max is 25 items, i barely even have a top in my wishlist, all are pants. i suggest updating and putting at least a max of 100 or no max at all. wishlists are for things you want to buy, not for things you are going to buy in about 3 days, and also what if you loose the item you wanted to purchase bc it wasn't in your wishlist? putting it in the cart doesn't help because what if theres an order that you ARE going to purchase in a couple days! other than that lovely app..Charlotte 18374737Version: 10.0.1

Phone number error on laptop, difficulty through mobile on safariI really think the website should be updated, fix it up a bit in these areas: On mobile using safari, the webpage seems to not load correctly after pressing a button. Same for on the laptop. On computer: I tried to process my order, but the error for the phone number is an error itself- I would put my cell#correct everytime but it kept saying error. This isn’t to make you guys sound bad but I think it could use some help, I’m in the United States so I don’t know if it has to do with me being in a different country. Bought your overalls , cannot wait till they arrive :) xo.VegipupVersion: 6.9.0

Easy to use but glitches sometimesYeah glitches like every shopping app, had same issues with H&M and others, but not a big deal, just restart the app or wait a couple min. Placed my first order, waiting now.AyangangVersion: 6.7.0

Jovie’s first timeMy first time buying your products, your site is seamless, zero hassles, i hope the jean i got online is top quality. If its okay, i’d become a regular customer..J’OvieVersion: 11.1.1

Nice app but annoying that I have to keep signing inIt’s a good app with a nice UI but I always to consistently re sign back into my account. Not sure why but it makes my experience a bit annoying and frustrating..Apple✓Version: 11.3.0

Great butDespite other reviews, I live in the US and had no troubles with my package being delivered. Nice quality. Just wish we were able to add more items to our wishlist I don’t understand why there’s a limit..Meh_12345_Version: 8.5.3

Great stuff but...I love what there going for and they have a lot of cute stuff!! But only 25 on a wishlist... I always add things on my wishlist that i like and I go through category’s. Either boost up the amount of things I can have on my wishlist (preferably unlimited) or stop selling such cute clothes..AlliLiya5Version: 7.9.2

ShippingI paid express shipping for the order and I was supposed to receive it on the 23rd and it has been delayed, I am disappointed with this..Tatiana tula99Version: 9.0.1

Best jeans, Best appI am hella tall, about 6 foot, and these jeans are absolutely perfect. The sizing chart worked and this is now my second order!.Brooke2899Version: 8.4.0

Great clothes but one problemIt has nice clothing but the only issue I had was that when I accidentally put something in my cart it wouldn’t let me delete it and then I had to keep deleting the app and re downloading it..Fashiondesigner2008Version: 6.9.1

FixIt seems to be every time i tr to use the payment with my master card A message shows to me that could not process or something like that!!! Only work woth cash on delivery! Fox please.PinkiananaVersion: 9.6.0

Ship to USAI used to live in Italy and shop at this store all the time please do shipping to USA so we can get more pull & bear.Brian GavinoVersion: 5.9.0

10% Offer not receivedAfter downloading the app I was suppose to get 10% off I placed my order still, no offer received.Nubyan652Version: 9.5.0

Need improvementCan not put the same item with different sizes to the shopping chat at one time which is very inconvenient.L do not have nicknameVersion: 6.4.1

Nice products and pricesI loved the experience.NizaralgVersion: 11.0.0

Best shopExcellent quality.Josegalicia7227Version: 8.9.1

Amazing appAmazing app but they didn’t get my 10% app order 😢.Q80ssVersion: 9.6.0

PLEASE START INTERNATIONAL SHIPPING TO THE USAI went to Spain on a trip and I ended up loving Pull and Bear!! Sadly I live in the USA and I really really want your clothes to ship It to me! Please make It happen! Please!!.ValeenntinaaaaVersion: 5.7.1

USA store/shipping pleaseLove the stores when I’m in Vietnam and Thailand! Please bring it to the US!!!.DịvhnVersion: 5.7.1

ErrorCant open the app after updated.XnkssnVersion: 9.5.1

IstanbulVery good service 😍.Maryam19822Version: 10.8.2

Failure appJust a bad app , should be revised and fixed.LovingtvVersion: 7.5.6

CheckoutCouldn’t figure out how to checkout. A little confusing..AngjlyVersion: 7.1.0

Egypt shipping pleaseZara started shipping its products in Egypt, why can’t you too.Ohafez1995Version: 6.6.2

Best and the finest young adult clothing everEverything about PULL&BEAR is unique and good.JIMMYKING👑Version: 7.6.1

The app isn’t letting me shopWhen i enter the app it sais « our online store is launching » how do i get to the app to shop?.Idk #2Version: 7.6.1

Only ifGreat experience and collection. Just wish the shipping was cheaper..Micheal98Version: 8.5.0

Fix your location settingsI love the store and the app is generally easy to use, but regardless of the address (incl. county) that you add to your account, you are shown all products. This would lead you to believe that you are able to purchase anything! But after adding the items to your cart and going check out, sometimes an error message pops up saying that an item in your cart can’t be shipped to your address. It gives you a reference number of the item, but that number doesn’t even match up with the reference number shown next to each item in the cart. So you have to go through your cart removing one thing at a time to try and figure out which item (or items) aren’t available in your country. They should have store settings where you can select your country, and then only be shown the items available for purchase in your country! I know it’s possible, so many other websites do this so it can’t be that hard. Please add this feature, I’m tired of getting my hopes up only to find out that my entire cart of items doesn’t ship to Canada :(.Samd1313Version: 10.8.2

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PULL&BEAR Negative Reviews

Don’t use this app if you are in the USBeen waiting for my order for longer than expected. They didn’t even shipped it yet. They wouldn’t cancel my order tried several times to call them and work with the “chat”. In the end disputed it through my credit card company. DONT USE THE APP IF YOU IN THE US! I don’t understand how a company with such a brand name can’t work properly in the US. Don’t use them in the US! They customer service have no clue what is going on in their “warehouse” over here. I have been waiting for someone to call me and let me know what is going with my package but no one is calling or emailing..Shai USAVersion: 7.6.1

SadI have been buying through the app on many occasions and everything has gone well, until my last fedex order, my package came open with nothing inside, and it is sad because there is no real person you can talk to, it is only by chat and it seems be a computer you talk to, i never got answer and i lost my money, and still they put in my account that if the package had been delivered, it's sad because i really liked their line and now i won't be able to buy again i would be risking it.Abby mdnVersion: 10.0.1

Never order from here if you are located in the USWorst experience ever, horrible custumer service. I paid fast shipping on an order placed early July was supposed to arrive July 10th. It is now July 31st my order never arrived I never received an email saying it was canceled delayed or anything. I have not yet recieved confirmation of a refund or any information. This is one of the worst expiriences I’ve had to deal with, with an online store. Save yourself the headache and don’t EVER order from here..Honestrevieww....Version: 10.6.3

ExhaustingAs much as I love this app, it is genuinely so frustrating and exhausting when you open it after not checking your account for one or two days and they have logged you out and you have to log back in. I should be able to stay in my account within the app and open the app whenever I want without being logged out automatically after a day or two..TruethReviewsVersion: 15.1.4

Cute products, terrible online shopping experienceIt logs you out the app almost every day, and it glitched when you try to add items to your favorites. While there is a 50-item limit in the app, the app glitches when I haven’t even reached 50 items. It should not be this frustrating and repetitive..Roach238Version: 15.2.0

Could not purchase onlineI tried several times to purchase my order in different ways but every time it would tell me it wouldn’t go through. I love their clothes and this brand but I feel like they are losing a lot of money by not having their online website/app working properly. Pls fix this!.@onlineshopper1Version: 7.5.2

No support?Order is delayed, no updates for past two weeks. Customer service is only available via whatsapp chat (?!!!) and provide no real support except for bunch of emojis and “we’ll look into this” and then nothing. Not sure why they would not open an actual case with fedex with case number?.--r.v.--Version: 11.3.0

Checkout problemsThe clothes in the app is great I love it but for some reason no matter how much I try to checkout I just can’t, I can’t find the checkout button on a computer, iPad, iPhone and the app but it’s just not there! I spent the last hour trying to figure out how to checkout and just pay for the stuff but I can’t find the button to do so! Please fix this and tell me when you do!.CookiemonstrzVersion: 7.4.2

Can’t even return?Tried both the website and the app, when ever I want to return a product, and click on the reason for return selection, a blank white screen would just pop up, forbidding me to process my return since there are no reason for return that I could select...same thing happened with the website too... MAJOR BUG PLEASE FIX IT ASAP..You have to knowVersion: 6.3.0

App is slowDresses are 5/5, but shopping experience online is pretty terrible. Images for products load super slow, sometimes they don’t even appear at all when I click on a product..WrinklyNutVersion: 11.7.1

BadSuper bad service. I ordered an express delivery online and it still hasn't arrived, I can't even cancel it and I lost my money because I paid extra for the express and they only tell me that it's under review and I don't get any information.Su madre122333211Version: 11.7.4

Bad customer serviceI ordered a package they didn’t follow up to tell me the package is not gonna arrive and they gonna replace when I talk to the representative she didn’t listen and just issued me a refund instead of final solution is that works for me.Nono……..Version: 15.0.1

Can not checkoutWish I had a chance to give this app zero stars. What is the point of this app if I can not order anything. After updating nothing has changed..Icel 92Version: 8.9.0

A lot of bugsWhy i dont have a shopping cart. Literally no button to add thing to card or the cart itself. I also dont have a favorite things menu. I add things there and cant see them later.Deniz MardanovaVersion: 8.0.0

Hate this storeIt’s unfortunate that they have such nice clothes or they would not get a single cent from me. Still waiting on items that I ordered ages ago. Costumer service rep lied and said items are in transit when they are not. Ridiculous..MJ9400123Version: 8.0.0

App doesn’t work in MoroccoIt’s so disappointing that I cannot sign up in the app here in Morocco. What’s the utility then ???? We would like to purchase through it but it’s just impossible here!!!!!!.Lamiae99Version: 10.6.3

CouponIt says it would give me welcome 10% coupon but it didn’t even though I downloaded the app and was a new customer..Brit britty204Version: 9.7.0

START ONLINE SHOPPINGIt’s much more easier for us to buy online rather than visit store (the store is not even in my town) there were some items that i wanted to purchase but well :/ make it happen!!.LanzukelaVersion: 5.3.3

Worst appThe worst app ever, I downloaded the app and I couldn’t make any purchase where they show the products on website is exclusive online and the app is just doesn’t work at all. How ridiculous 👎.Chicken chicken 2020Version: 7.1.2

Worst website, worst AppI received 10% off from Pull & Bear yet it would never work. Live chat couldn’t help, and phone support never picked up. Crappy interface all around. The absolute worst..MikoMasVersion: 6.8.2

This app is a jokeSo many glitches and bugs I can’t even finish my purchase. Also as a new customer no first-time buyer discount was offered. Cheap cheap cheap across the board..Von GothaVersion: 7.3.2

Bad experiencePlease, if you read this, do not use this app to buy online. In my experience, it is horrible and I was scammed..Pésima temuVersion: 15.3.1

ShoppingThere is no option to buy items on the website neither on the application and there is no customer service to call..AbcabceeVersion: 7.5.2

Store is trashPretty dumb can't buy anything because of where I live ... Poor business.Hi I'm lonelyVersion: 4.5.12

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