Zara Home Customer Service

Zara Home Positive Reviews

Quality OfferingsAlthough initially I did not get this app because of all the negative reviews but then one day when I came across the app again I decided to read the reviews in which I found the reviews were not about the quality of the products or fair prices of which I assumed they would be but rather the negative reviews were about the app. Now that I have learned that everyone does not write a review directed to the intent of the app I no longer discount any particular app that has negative reviews until I learn where the negative reviews are actually being directed. With that said, I have found that the items from Zara Home are quality products, that are described accurately, and offered at a fair price..Milwaukee WillVersion: 8.0.1

Unique and QualityItemsTo find a special gift for a friend or especially a grand child, the portfolio of choices to gift are remarkable and some I have never seen here where I live. Perfect gift, wooden toy coffee maker, for a little child who enjoys serving and being just like her mom preparing coffee! Quite an extensive and vivid imagination manifested while playing with her own coffee maker! 👍🏽 Great toy!.Contented CowVersion: 13.3.0

Can be more user friendlyI really like the product line you present yet the app can be tiresome. You must choose a new filter when you go from depts. An example is when you change from “recommended to low to high price” - and go from bathroom to living room etc. You must re-select the filter each time you go from dept to dept. also if I recall, you were able to continue through the store by pushing up the app towards the top of the screen. You do not seem to be able to do so any longer and you must go back out and select the dept you desire..Zara man seniorVersion: 12.0.1

Can’t delete item add to a cartThis is the very first time that I use it. After I added 5 items to the cart, I was trying to delete one, but it failed. Also, I can’t add any more item to my cart. I’ve tried many times and it’s really frustrating that it doesn’t work. I’ll switch back to use website then..AkahhhhhVersion: 10.0.1

Not very user friendlyI have purchased glasses from the app and it does not give the option of choosing quantities which with glasses is most often the case It also has a maximum amount of glasses I can purchase so I need to go online twice and make two separate purchases as well as paying for two shipments.Happy VioletVersion: 8.2.0

Love it, some improvement suggestionsI love Zara Home. My recommendations would be to make bigger sizes for kids Pyjamas, homewear and slippers. As well as having some more interesting glass and table ware collections. I stopped buying them because when things break it is impossible to restock the items. Which is a shame..KatNeryVersion: 8.8.0

Versátil and fácil de usarEasy transactions, I just wish they would have more variety in children items. Sometimes they present a whole scenario but mostly half the items are not available online and you wish you could buy it. But App overall works great..LucierneVersion: 10.9.2

Impossible to order onlineHi I tried to purchase items over the phone and they told me they don’t take phone orders: is this true? I just had surgery and it would have made ordering much easier, if I was able to order over the phone. I signed into my account but could not see how to order online..Phorme2Version: 12.4.4

Changing country is hardOverall, the app is good except that when I want to change the country I have to uninstall the app and install it again..FeryalFVersion: 10.9.3

Love the product selection!While the product selection is lovely, it takes approximately 3 to 5 months to receive shipment. I wish Zara would ship to the US faster. However, I will continue to shop regardless ! :-).HayleypnoelVersion: 14.1.3

Easy & simpleThe app was easy to use. It’s my first time using the app and all my order were done without any problem. Thanks for making it easy. Looking forward to receive my delivery now!!.Ice latteVersion: 8.5.2

Like itEasy to shop but needs a little more organized. You shouldn’t have to type items you’re looking for!! It should be all pajamas for women or kids and like little girl dresses!! Make it easy to find please...Me n him appVersion: 8.2.2

Friendly user experienceI love this app not only because Zara Home has well-designed products, but this app is also easy to navigate through!.Irene_KrVersion: 10.4.6

Problem with shipping and billing addressesThe shipping and billing address is not clear on the app and needs to be fixed. I purchased something to send to my brother but the billing address was my home. There was never a clear spot for both. I hope this works out okay but I’m already anticipating a problem..MeiganAVersion: 9.3.1

GlitchyBeautiful products, but website not very fluid or intuitive to navigate. Love what they have to sell, but do not enjoy shopping on their website. Just not great ease of use..DCherylSmithVersion: 8.2.0

FatalHave been trying to use this app for two days and it freezes and every time I want to edit my cart, gives me an error..Small crocodileVersion: 9.4.0

Still Needs ImprovementApp is hard to use. Some products are nice but photos are too edited and deceptive. Bought a table but quality looks worse than in photo…return is tricky..RikikiislandVersion: 11.7.1

Mr mikeThe App is not easy to navigate accross depts. The descriptions of the merchandise could be better. For example, what is included when description says “pajamas”? Lastly, the pictures of items do not focus on the item instead, appear to feature the model wearing the item. I like the merchandise I have purchased. The items are high in quality and towels wash nicely. I always look forward to your sales! Thanks.No time for jokesVersion: 8.5.1

Lovely!Your web site is beautiful and so easy to order from! Eagerly awaiting my order.DarzzeeVersion: 12.3.1

Add quantityIt would be great, if when you select something and put it in the basket, you can also add more of the same items directly in the bin..Nale NaleVersion: 10.8.6

Incredible!Zara home always has the most incredible pieces. The app is easy to shop on too.MARZ LÉONVersion: 11.2.0

Will not allow me to ship through the appEvery time I enter my address, it says it’s an address that does not exist. So I have to go on their website to purchase anything..MouzounVersion: 11.5.1

5 starOne of my best app. Everyday I use it even if I don’t get anything but i like to use it..MubarakalsaadVersion: 12.1.2

BeautifulLove how beautifully designed and easy to use. One of my favorite apps!.JessbejaranoVersion: 12.4.1

Not greatThe up and down scrolling to see multiple product photos isn’t intuitive. There’s also no option to add my gift card to purchase.Ach8hVersion: 10.4.6

Very easy to use !Love the app its super easy to navigate and process an order.FoodieinstaVersion: 14.7.2

Poor picture qualityPictures very poor and limited details.Spirited CoVersion: 14.7.4

Great websiteVery easy and convenient web site to use/buy! Really enjoyed it!.Kukuruza2018Version: 10.9.2

Good Shopping experienceI have always liked Zara Home . Good collection and very decent price . Absolute value for money. Way to go !!.Musefan13Version: 9.3.1

If it go through I will be happyOk.ElihankVersion: 14.3.1

QuebecJ’adore votre boutique et aimerais bien un magasin Zara Home à Québec.Sylvie 454Version: 12.4.4

Incredible shopping app, Bravo!One of the best retail apps I’ve seen. Shows what a company can do when they put the work in. That, combined with amazing photography, and this shopping experience shines! Well done! Sucks that there are many reviewers criticizing the non-app (returns, etc) service in their App Store reviews. Just goes to show you, great UX isn’t touchpoint-specific - to the customer it’s all or nothing!.GabrielmVersion: 11.9.3

Glitches oftenLOVE the app except it often freezes when I’m using it.Jwalker047Version: 12.4.2

I have tried 3 times to buy before the order was finalizedCouldn’t buy the order , had to insert my payment information 3 times.Asselya 123Version: 12.1.2

Love the quality of the productsI love the quality of all the products I bought so far.JuliandreeaVersion: 11.6.2

CaronI would order again from Zara. The packing of my packages were wrapped with care. It was so wonderful to see a company that really treat their customers with pride..Needing five starVersion: 10.9.0

Freezing issuesApp will sometimes freeze on me. I’ll have to exit it and then restart it to get it working again and then that will keep happening over and over again..CG654Version: 11.4.2

Great aesthetics but...Every time I need search for items, it doesn’t scroll down all the way down. Get freeze. Or when I wish to go back on the item I bought, it doesn’t allow you to the item. You need to type or search for the item, and guess what happens.... can’t scroll down. I really like the app, for inspiration and to buy 🙃 but the app has its limit and I have to resort to the website to get the online shopping experience..MisskadéVersion: 11.1.0

Zara home appLove!.Having the app is greatVersion: 10.1.1

Asked for VATI’m an individual buyer but the app kept asking for a vat number and wouldn’t let the order process. Even now as I type there is no visible text. Fix the bugs Zara app..HshdndnjsisVersion: 10.6.3

PilotAlbertoI love Zara Home. I had been a customer in Europe and the products are always modern and attractive to any home!.PilotAlbertoVersion: 9.1.0

GreatLove the app.Warren73573784Version: 9.0.1

Easy and fun to useSuch a lovely app! Great and easy to use.Pa3cia DeliciousVersion: 8.9.0

I love zara. But I have problems with this appAll the time. It keeps turning off in unexpected moments. And my iPhone is upgraded on time and all the apps too..Heureuse1983Version: 8.6.1

Zara homeIt’s great easy to use and Navigate through..TracfarVersion: 8.6.0

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Zara Home Negative Reviews

AWFUL! impossible to order! Ripoff!Ordering is impossible. 1)Sale announced to start 8:00 pm EST, which is 6:00 pm MST, my time zone. ALL other retailers, including Zara, allowed me to order at the announced time. Which is fair since I get to order at the same time as shoppers on the EAST Coast. But NOT Zara home!! Web site wouldn’t load, probably due to overload of shoppers. Or was deliberately out of order! Web site FINALLY came up at 7:50! Does no one, not a single executive at Zara Home, understand time zones? 2)Didn’t give me the advertised discount of 30% off entire site! When site finally loaded, it charged the list price for all sale items - and refused to give me the clearly advertised discount of 30% off entire site! What a rip off! Im calling tomorrow to get the promised discount..RikiSantaFeVersion: 8.8.0

Worst App and App’s chat everI was trying to reach someone with the App’s chat but it seems impossible. I think it’s a fake chat. I tried at least 5 times, nobody answered, the chat disappeared any single time, then suddenly a message appeared saying “please wait” but nothing happened and the message disappeared again. Trash chat. Then I tried to change my forgotten password, I got an email with a link to change it. Unfortunately the link doesn’t link you anywhere but the main page of the App!?? Where to change the password is still a mystery. Trash App..SmurfmlVersion: 11.3.2

Not user friendlyThe help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but the app is NOT user friendly and I am tech savvy..ZsaZsa AmoreVersion: 12.0.1

App never worked for as long as I used itEvery tine when I tried adding an item to bag I get some red warning generic error and nothing is added. I thought I didn’t update my app so I did but still the same error! I so want to buy something every time but it NEVER WORKED. I use the Zara app all the time and never had a problem so what’s up with Zara home???? Also something is never in stock is having 20% off tonight. But it keeps saying coming soon and I never get notified. Why put things on sale but they are not in stock?!.ArlinajskVersion: 9.7.1

Stole moneyI placed an order on the App and it said there was an error with the transaction. I then tried again thinking I didn’t put in the correct info. Says error again. I see that my debit card was charged twice but I did not receive any confirmation from Zara. I then called Zara and they had no recollection of the purchase being made. I have been on hrs of phone calls with Zara and Chase trying to get my money back. Still have not resolved my issue..Dani BurrellVersion: 11.7.1

Incompetent App DevelopersThe app is definitely unfinished. So much money and they couldn’t find a competent dev team to make this work? 1) Half the products won’t load they details (kitchen trash can) other times 2) I will type an items and it won’t be able to find it in the search engine but only when going manually. 3) you have to log in every and each time you terminate the app…. Come on, these are rookie mistakes!.Capital kakadiVersion: 12.4.1

Lots of broken detailsThe fact you can’t use the same account as other Zara apps and web pages means you need to re-enter all your info and have yet another password The payment flow erases your details if you change screens which many times you have to do if you are using a digital payment method. The payment flow crashed twice I was unable to pay despite correct payment info. Search is iffy and not great at finding what you are looking for. It’s hard to find matching items like the sheets for a given duvet set. Hard to search by materials. Descriptions are too basic. I.e. doesn’t tell you if sheets are soft or crisp, for cool or warm weather..MarianasmvVersion: 11.8.0

Faulty website and terrible customer serviceI’ve never had a business so actively try to refuse a sale. Both the app website had so many glitches after repeated attempts to get it fixed and 3 calls to customer service, they wouldn’t even take my order over the phone and simply said sorry, I guess you can’t place the order. Beyond frustrated and shocked at how badly ZaraHome is not interested in business or satisfactory customer service..B.EstelleVersion: 9.4.0

Bad experienceI made an order and tried to expedite the delivery, and all i got is please wait for the delivery , the chat agent was not flexible not helpful didnt give any alternative solution, and when i tried to collect the package instead of delivering it to me or at least transfer the order to any branch , the agent said he cant change the delivery policy if the order is made, i cancelled the order because i got no other option!!!.NailaalmuhairiVersion: 13.2.0

You can’t checkoutI tried to checking out and it’s beyond cumbersome. I emailed the support team about registering for a new account because on an IPhone X, you cannot register as an individual. When I click the fields to enter information, the keyboard doesn’t pop up. So they emailed me back basically providing no help and told me it’s fine. I finally hit ‘save’ on the upper right corner and I got validation errors - FINALLY - so I could enter my info to register. I registered and began my checkout only to get stuck AGAIN. After you select shipping and add in you address - nothing happens. There is no button to continue or do anything. So you just go in a loop. YOU GUYS NEED TO HIRE A PROPER UX AND QA PERSON! I can only bet that they are losing sales and customers from this..Jussss3Version: 8.9.0

Beautiful App, Awkward FunctionalityThe application is designed beautifully. The aesthetics are phenomenal how they exhibit the products is gorgeous, but the functionality is in the user friendliness is way off. There’s a huge learning curve in using this app not saying that one cannot overcome it, but it goes hand-in-hand with how it was designed based off of aesthetics alone..ZiggyStardust18Version: 13.5.4

Paid for order and was told I didn’tI recently paid for an order and the status was always pending. I contacted Zara and said they would check and contact me about it it has been over a week and still nothing. Not even a refund. I try contacting by phone and the have hung up on me both times. The app has many issues and not recommended with AliPay and WeChat Pay. Zero stars if I could.YadinyinVersion: 10.1.2

If I could give a minus star, I would.Once again was trying to order from your app in China but again I can not finish my payment because it asks me again and again to veryify my identity in a never-ending loop . This is been going on for so many month now and I am getting so frustrated and feed up with your store..UbhbubVersion: 12.4.4

Inaccurate delivery dates and not much customer supportItems bought on app are not showed whether shipping from inside or outside the uae and they easily miss delivery window. The customer chat seems to be isolated as the agents do not have visibility to your purchase history or who you are and have no visibility on your purchase delivery details.AK July 2020Version: 12.7.2

StinksGreat until you request a return. Then it will not let you chose a delivery option. You cannot continue without that. So you then need to contact Zara. Wait for them to return your email and return label, which is not always promptly This has happened repeatedly for me even after informing them of the problem. Otherwise five star.Patricia stVersion: 10.0.0

Need to work out kinksThis app really gave me the run around trying to set it up. Then when I was finally able to set it up and make a purchase, it wouldn’t accept my address and I had to use a drop off point?!?!?!? Too ridiculous and hoping things go smoother now. I just spent a stupid amount on candles…..ChristelislandVersion: 12.0.1

Lousy serviceIt is not the first time i buy something where not only the delivery date is already ridiculous ( 3-4 weeks ) but also its way passed the delivery date and the item has bot been shipped yet with zero email or update or whatever given. Its zara not a personalised decorative made to measure order.ChryssMsVersion: 12.0.1

Terrible experienceNo favorites. Freezes. Unusual and unfriendly browsing of products. Useless pictures. Makes you work too hard for too little payoff. Study wayfair and upgrade your experience. Your products look very intriguing, but it lost my interest after four screen freeze and restart attempts. Too bad. Delete..BLJChicagoVersion: 10.7.1

My opinionIt was the worst app I ever communicate with , i talk with the zara home chat and the agent answer was so bad , she or he didn’t give me any answer, and at the end she closed the chat while i was talking with them , I ordered on 4th of May and they said you will receive your order on 9th of May and we’re now on 2nd of June and I didn’t receive my order.NonomsVersion: 10.4.3

GlitchyApp will just shutdown without warning. All past purchases from a month ago aren’t showing. Shopping from website has proven to have better results..Shaylay167890365Version: 12.1.2

Ordering through their APP is a real painI had to create a new account because it would not let me order with my previous account. A real pain in the bottom. I was about to give up but because I really wanted one of the items I persevered. Exhausted..Josephine de beauarnaisVersion: 14.7.2

Problem with Address inputCannot complete purchase because app does not recognize address.Vv.aVersion: 13.5.6

Terrible appFirst I have purchased in the past so you have my information. 2 hours and I was trying to put a sale through. You decided to deactivate my account. Next when I tried to order all of a sudden no more stock. 10 minutes later I tried to order again it’s showing up stock. Next your support does not answer your phone. What else can I tell you? Should I keep going??? Terrible!!!!.ArlenePinkyVersion: 13.5.4

Stop creating updatesAt this point you should be a web app anyways, but do you know how frustrating it is that you guys request an update around every month?.Mwmam1010Version: 13.4.1

Does not workDoes not work to add address.Ozbg1Version: 13.2.0

Constantly needs to be updatedConstantly needs to be updated, once a month.JyotiSsVersion: 12.8.1

Dissatisfied customer from Zara HomeZara in General used to care about their customers. The whole experience from ordering to our order getting lost to the customer service agent who was horrific and never followed up and then when we called back three weeks later to get the same customer service agent and told us not her fault but rather we should follow up with Purolator….we would never suggest anyone order from Zara or Zara home again. Clearly they don’t care - there are too many retailers that value their customers and we don’t need to support retailers that do not care about customer care or whether you get your product or not..A retail GuruVersion: 12.6.0

No internal settings to change countryAs the title says. Settings for the app aren’t there. It redirects to iOS settings..JrpettsVersion: 12.4.2

Keeps crashing.The app keeps crashing and sometimes fails to load all the items 🙄. It’s quite annoying..TeeBillehVersion: 12.2.0

Zéro sur cinq pour vos commandes en ligneÇa fonctionne jamais! Plein de bog!.ToutestcompliqueVersion: 12.1.3

Very bad experienceI ordered some stuff on Black Friday and all I needed was the oil filter, I ordered the white one ( there was 6 left at that time ) and I also added some stuff to enjoy the free shipping fees. They placed the order and took the money then they emailed me after a week telling me that they can’t send the oil filter because it’s out of stock and they will refund me with the proper amount, I asked them to send the black one instead with the same discount but they refused so I asked to cancel the whole order and also they said they can’t and they are sorry. Although they are mistaken but No One wanted to help or even fix the mistake. I asked to return the box but HEY it’s not for free I need to return on my own expense. Regarding the app itself it’s also awful always down and need to be closed and reopen. That’s awful. I will delete this app after making sure it’s been posted. No more shopping from Zara Home So disappointed 😞.MstetiVersion: 11.9.2

It’s alrightThe search feature can’t be a bit dodgy and doesn’t always give results. And they don’t send email notifications for when something is back in stock, despite signing up to be notified..BrydsonVersion: 11.8.1

They changedIt sucks now. No more sales button. No more order history. They also increased prices..Kay12345candVersion: 11.8.1

No returns availableNo returns available.Mimbi2021Version: 11.8.0

GlitchyThe App freezes way too often.Stell.P1992Version: 11.6.2

Returns policy not shown in the AppAfter making a purchase through the app - not the easiest to find what you are looking for. 1 of the pumps on my hand soap dispenser was faulty, it doesn’t sit straight. I looked on the app for the return/ exchange options to find nothing. I had to email Zara home only to find I need to pay for the return. At $60 + tax for 2 hand soap dispensers (that are the same quality as those at home sense for $10) I am so disappointed like many more before me..SCsmileVersion: 11.6.0

App freezes when scrollingApp keeps on freezing, I have to exit and restart. This is very annoying, please correct!.Ac310787Version: 11.6.0

This company is a jokeThey do not offer free returns, unlike Zara so you are expected to ship back your items on your dime. Also there is no store opened in Canada anymore to complete your return in store. DO NOT BUY FROM HERE, unless you are prepared to pay for all your returns. Terrible customer service..NML21Version: 11.4.2

Le chat / service à la clientèleLe chat de service à la clientèle coupe tout le temps j’ai dû recommencer près de trois fois avec des personnes différentes à chaque fois. Super pénible en plus de recevoir des items abîmés et cheap..CharlottebunnyVersion: 11.4.2

Zara employs racistsI can’t support a company that knowingly employs a racist as their head designer, do better Zara!.IrsamaraVersion: 11.4.2

Bring it back to basicsNot an easy app to navigate. You can’t just see all the items for sale, you have to shop by collection, and they show all the items staged in photos and you have to go through each photo and choose to “see items” in photos rather than just scroll through each item in each collection..Hmaeve937Version: 11.4.0

Very nice app. Hard to navigate!I thought this app would be similar to Zara app. But does not explain the return policy and difficult to navigate that part of the purchase!.HsiloniVersion: 11.3.2

No point buying on itWhat ever you may order and even if confirmed. You get what they have and not the full order gets shipped. No point buying anything on the online store. It makes no sense..AAsheemVersion: 11.0.2

FreezesThe app is always freezing. Even after the app has been updated and bugs fixed, it still always does this. After a year using this app, this issue still is not fixed. It also takes too many steps to save an item for later when you “heart” it. So many clicks..Mery9483Version: 11.0.1

很差App很难用.Zara home app太差劲了Version: 10.6.0

Not very user friendlyAfter having this app and using it for a few days, it could be greatly improved. It’s not intuitive , too many touch’s to get what you need, not laid out properly..Joe_CatVersion: 10.5.0

Super buggy, like its websiteCan’t delete any items in my cart. Tried the same on the website but has the same issue :((((.SobonniVersion: 10.4.6

Return at own expenseI have no intention of using this app again. I bought something, but within an hour knew I didn’t need it and wanted to return it. I tried to cancel and the app wouldn’t let me. Now they are saying I have to pay for the return, even though I didnt want it to begin with!!! Don’t use the app, just shop in the store or don’t shop there at all; it’s overpriced anyways..DeejdaniVersion: 10.4.3

Horrible websiteReally enjoying the products and collections, however the website is a nightmare to use and always has glitches. Manipulating the bag is the worse, for example trying to add or delete items from the bag is always an issue..Skyandocean246Version: 10.4.0

Doesn’t work to place an order or store your credit cardHorrible site. Was ready with my order and couldn’t process it. Just annoying!!.ZzzzzzzzzuzVersion: 10.4.0

No tracking number.Never received the parcelLoved ABSOLUTE LINEN, and finally they got it in stock. So I ordered it and CLEMENTINE. They were supposed to be delivered by 20200314, but they weren’t. wait for another 5 days and called. Being told that they have no idea where they are, without tracking number provided how they supposed to trace the parcel? Then being told my fav ABSOLUTE LINEN is not in stock anymore... what can I say... Poor online ordering system&tracking system caused this very disappointing online shopping..HohohohohaVersion: 10.1.2

Great design, terrible execution.This app is great but buggy. Cheers!.SherfmeisterVersion: 9.8.3

Love Zara Home Hate This AppNo matter what category I choose, it never shows any product..UlalieVersion: 9.5.3

Zéro étoileCe site ne fonctionne absolument pas. Que des messages d’erreur. Malgré plusieurs contacts avec le service à la clientèle, impossible d’ajouter des articles et/ou de voir le panier..Oceans153Version: 9.2.0

Checking out sucksProcess prolonged unnecessarily! I almost canceled finalizing my order twice. Use the same interface as regular zara app!!.LaksifjeitonVersion: 8.9.0

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