Stradivarius - Clothing Store Customer Service

Stradivarius - Clothing Store Positive Reviews

The app is great!The app is great, it hasn’t crash or freeze on me. I do all my shopping in their app, isn’t edad of going into my computer browser. It is very intuitive and you have everything very organized. I don’t understand the bad reviews, but I also just want to based my review by my experience as continuing shopper that shoppes at Stradivarius quite often de I do it all thru this app..YzsalcedoVersion: 12.7.2

Why so many bad reviews?Why many bad reviews? I haven’t purchase anything but I like why so many bad reviews for all of these online stores???? I like to know What the stores are doing that seems to be their fault!!! Because from my understanding I’m seeing a great amount of 1 Star ⭐️ only given only to give leave a Review that isn’t good at all!And I have 3 half to be fair. What’s more important to make money one time, or to make money continuously and maintaining maintaining clients for good ?.Kiki5900Version: 12.6.1

Good appI had a problem with delivery but customer service was able to resolve..GordanabVersion: 13.43.1

Good cloth. Bad UXHey, love your cloth and visual navigation. What I would improve: • payment method! I couldn’t input 16 digits card number. Allow input only 14! • the name of color for item on product page. Now it can be seen only when item added to cart. When I browse I want to not only see, but read name of the color; • images not always uploading quick or at all. I feel that your navigation is very image heavy, but it’s slows down browsing experience • search field animation is distracting. It is inspirational move but when user coming there with goal I feel that hint should me minimalistic. It took me a while to concentrate back on my goal, I was staring to animation for few sec. But - very creative! Anyway, love your cloth and app visual style and hope my notes was helpful to improve user experience 🤗 Tatyana.Tatyana MartinVersion: 10.9.4

Can't purchaseYou can't buy from the application, whats the point.The NuniVersion: 9.8.0

Great serviceThe app is very applicable and easy.Riham TarekVersion: 12.7.2

ShippingHi! Shipping within Kosovo is very expensive. Please, we need relief in online shopping. I love your products but can't buy just because of shipping 😞 Thank you!.AneKaShaVersion: 13.20.0

I love this brandThe delivery is so fast and the clothes are so cool.JofoheojfojojfVersion: 12.7.1

Nice and quality ✨I love it ✨.Yor 💖Version: 13.27.0

Abvgddje5 star.MalasnenoklicaVersion: 13.1.2

🙄I cant find the option availability in the nearest store..Kici2711bajagaVersion: 9.1.1

BUTTON OF AVAILABILITYPlease, we need the option of availability of clothes in stores in the app..YamiventuraVersion: 10.3.0

Odlican brend❤️5+.TијанаVersion: 12.7.2

NFCZaras app has that NFC autocomplete option, add it please;).MikiNBGVersion: 12.1.1

GreatFast delivery and free shipping👌🏻.Jj jelenaVersion: 11.2.2

Need to shop in USCan you please make your products available in the US? Thanks :) Angie.Lady in pajamasVersion: 7.7.1

The store/brand is fantastic, the application lacks functionality.The application is a bit difficult to use- the layout of the products and how to scroll through the images of a specific product is faulty. It doesn’t function very easily, unfortunately. The in-app chat when you contact Stradivarius is also faulty. The chats are not saved, therefore, if you exit the chat before getting a response from someone who works with the brand, you have to retype the name, email, and order # once again, which is quite repetitive. This is constructive in that hopefully the app creators can make it easier to use in the future! Thank you!!.FpfpfppppVersion: 12.1.1

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Stradivarius - Clothing Store Negative Reviews

They Cheat on ReturnsIt was my first time buying from this brand and my experience was horrible. I tried returning some of the items because their sizing wasn’t correct but I wasn’t able to return anything because their system has a problem and won’t process returns. For 5 days I tried contacting customer service and no one would reply. I send emails but nothing could be done because according to the email I received, the email box for Stradivarius is full and could not receive my request. I can’t even find a phone number on the app to contact them. This is the worst customer service. It isn’t worth buying anything from them..Yamilet SalgadoVersion: 10.9.0

Return service is awfulI like Stradivarius as a brand. I was an established customer when I lived in Milan. But now that I'm in the US, I'm buying items through the app. I wanted to return some items this time, and I contacted them ten times, but the customer service did not work correctly. They continuously told me there was a problem, but No One solved it. I’m still trying to return them! The return service is the worst I've ever seen in the United States..Zar-DallasVersion: 13.48.0

App need fix!I put several orders and I been having trouble for the past month. They send me an incomplete order. The next order never arrived until now (after 1 month) and I wanted to return some shoes and they never send confirmation back. I’ve been calling but they say they are fixing the problem but it has been a month! I am so sad because their clothing is so cute but they need to fix their app!.Jenn de la regueraVersion: 10.8.0

BadThe clothes are amazing BUT the app is so bad .. like where do i log in ? Where is my wishlist? Where is my account page? It’s a really bad app and not easy to use I really wanted to buy online but when I downloaded the app I thought it will make shopping easier Even locating the nearest app is not working Btw even the website, it’s unclear, not good , not easy to use PLZ fix it , I wanna buy good clothes Like Seriously during the pandemic the only store that i was buying from is ZARA bcz they have amazing app and amazing layout and the best thing is that it’s easy to use.Sara111999Version: 12.0.3

Order disappearedI have the order confirmation but i can not see under my orders. It says i have no purchased. Money is paid as well. Gives an error- Restarted, log in again no change..JsjsjsjxjnsVersion: 13.33.0

Terrible service!!!I don’t like anymore this shop only because the online service is terrible! The system of return is not working!!! it is impossible to solve the problem because it is impossible to contact the store! I’m so upset!!!.Margo123123Version: 13.39.1

Terrible experienceI ordered from this store and my package never came, and their customer service was completely unresponsive. This was a terrible shopping experience and I won’t be ordering anything from them again..Sok1815Version: 13.38.1

Open online storeIt would be amazing if people like I who don’t have store location near to be able to buy your products through your app or website. Please think about it thank you!!.MariagswurvoVersion: 10.4.0

They are not azureIt is impossible to get to certain footwear. It says coming soon and never comes or it says it has a size and when I want to order it doesn't. The data aren’t azure and accurate..BubamaradaraVersion: 12.0.0

Terrible AppNot friendly user. “Help” button doesn’t work, “In store availability” button doesn’t work. “Contact” button doesn’t exist..SmurfmlVersion: 13.3.1

WishlistThere is no link to the wishlist anywhere in the app and I learned by accident that when you double tap on the picture you add the item to your wishlist to which you don’t have access! Not user friendly at all!.Taca15Version: 11.1.0

??It doesn’t let me order anything, it says out of stock all the time.MfallisonnnVersion: 13.14.0

Always requires an UPDATEWhenever I open the app it always requires an update !! Can you update it so good so it doesn’t require a new version every fr week.джаххалибVersion: 13.23.0

Website errorEvery time that I’ll tried the purchase the page kick-me out..LjisuVersion: 10.3.0

ExhaustingIt just freezes all the time and doesn’t let you to log in !! Very disappointing !.BarbaratvfVersion: 13.30.0

Hidden buttonsYou keep adding to a wishlist but then there’s no option to access it ! Why is the button hidden for certain countries?!.Xeinab_MajVersion: 9.8.0

It doesn’t workIt keeps giving the same massage to update to the latest version for the app to work I keep upgrading it but it just simply won’t work.Lia1995Version: 9.1.2

I love the brand but my god the app is trashIts so laggy all the time!!!! Takes too long to load..BlueberryblossomVersion: 13.45.1

AddressI can’t write my full address it’s keep showing me the address is too long.NownkwVersion: 12.6.0

Don’t receive the orderThey send me email , that my order was delivered! But I never receive my order ! It’s a very sad and a lot of money ….Iana rezepovaVersion: 13.19.1

Big shopperThe app keeps crashing and closing after 30 seconds of navigating, that i stopped shopping at Stradivarius due tot his error.Reja90Version: 13.3.1

I prefer to use websiteWhen the app is updated it isn’t open till u update it So it makes me to use website🤔.NillbytVersion: 12.3.2

Very badOnce order placed there is no way to track your order or talk to a customer care..PGdubaiVersion: 13.18.0

Can’t buy!!!You can only add the products to your favorites, but can’t access the list or buy the products!!!!.ThornyworkerVersion: 10.7.4

Horrible appBruh I wanted to buy cargo pants but the app freezed up and kicked me out several times so annoying.ShwuabsbshqkVersion: 13.16.0

Can’t favorite thingsApp stopped letting me ‘favorite’ items because it keeps saying it can’t connect. really annoying that i can’t save things to buy later because it won’t work..Gymgabith95Version: 13.31.1

USA doesn’t exist?I have no words.. I’m reading reviews from months ago and still nothing..IzzieCloudVersion: 9.0.3

Hate itNOT FRIENDLY USER + Stradivarius has the worst customer service/experience.No comenteVersion: 12.7.2

Application is very badApplication is very hard for usage.MklklmjjbhygvbjhVersion: 12.7.1

Don't buy anything here!They steal your money and they don't send you anything.Valemdmt5556Version: 11.1.0

CrashesApp crashes when Cyprus store is selected.Nastia_nsdVersion: 9.0.3

😤HOW TO ADD AN ITEM TO A CART? I’VE BEEN TRYING FOR HOURS..SnxjskkdkwkxVersion: 11.1.0

Location?¿I can't find the United States for the country so I click other countries and it keeps telling me error?!.It's someone really specialVersion: 6.5

Crash! Crash! Crash again!You have amazing products but I cannot see them because the app does nothing but CRASH! Please fix it :(.Joanna201Version: 4.0

App is so buggyCan’t search for anything. Just get errors. Tried to go to the help page and it gave me an error but in Spanish then the page went blank..Steph HearnVersion: 13.22.2

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