Hers: Women’s Healthcare Customer Service

Hers: Women’s Healthcare Positive Reviews

An App feature reviewYo. This is a solidly built app. From one dev to another I am very smitten with the daily motivational push notifications. 😂🥹 The first day I was pleasantly surprised, then I realized I was getting notifys more from HERS and they are all so thoughtfully curated and gentle. So I applaud the designer or writing team who really leaned into the sympathy and encouragement of those messages for th anxiety line. New medicine can be very nerve wracking and reading these is an ease way to reflect what you’re feeling and see it confirmed and move on with the new habit. One feature I did feel confused about;( but is working as intended) Why do the video shorts not auto play into the next one similar to YT or TT shorts? It feels stiff compared to other apps. Constantly navigating back to start a new 3 min or less video is a bit too interactive for that short a time frame. Instead; I prefer a “up next” or auto play navigation that lets the user know where they are in the playlist of videos. Anyway, the app is really solid. I haven’t had any issues or buggy one offs. Most of the complaints on this are OPs and provider issues which is not app related so kudos to you guys. ⭐️.BHM8976Version: 4.11.0

Daily log not user friendlyI put in a time for a reminder to log my daily intakes and I can’t change the time from am to pm? So it’s requesting me to log for that same day at 8am and I haven’t even started my day yet. Also you can’t go back to see or edit anything from the previous days in case you did forget to log your daily progress. It would help if you had it set up where you can not only view your weigh in progress but your water, protein, sleep and movement. And the sliding scale should be number related instead so that people can be more honest with themselves and actually see the progress they have been making with their eating, exercising, water and sleep. Maybe give options on the movement (walk, bike, weights) as well as protein (red meat, fish, chicken, pork) The app is great for information and additional training but taking such a big step I think people want to be held accountable and be able to actually see where their progress is going not only on the scale but in everything else. I have to use another app to log all that stuff in right now because I can’t change anything on this app. Just a suggestion but I think you would see a whole lot more people logging in their health and fitness more actively..Jodie DirtVersion: 4.47.0

Great Concept but not for people who are struggling financially with a family to take care ofAfter inputting all the needed information to receive help for hair loss, I was directed to a page where I had to input my credit card information. While I expected their services to be a paying service I thought they would have the opportunity for people to receive services through their health insurance. This wasn’t an option so I had to decline the service in general. Not everyone can afford $35 - $175 a month. I guess I had this assumption because I was a proud customer of online birth control for years and I received those services with my health insurance and NOT with monthly payments on a credit card or Apple Pay account. By not having an option for people to pay with health care insurance it excludes many people who need help health wise yet can’t obtain it due to their finances. It’s an endless cycle where only the “well off” can afford decent health care services (medicine, counseling, therapy, etc.) Thank you for reading. I will recommend this service to others because I can recognize the amazing potential within it but people should know ahead of time that Hers/Hims do not accept health insurance..Monkeydluffy1113Version: 4.24.0

It works great for me but….If you’re already familiar with the drug they’re prescribing then this service is great. I moved away from my hometown and my psychiatrist couldn’t prescribe my meds if I lived in a different state than where she is licensed. So it was very convenient for me to hop on HERS and get a prescription very quickly without all the bells and whistles as when I went the traditional route, it took almost 2 months for my doctor to diagnose me and write a prescription. With that being said, after 2 months, I was very informed about the drug I was being prescribed and was confident that it would work because my doctor took the time to get to know me and listen to what I needed. So I’m not sure how this App can just issue psychiatric medication to ppl who’ve never been assessed by a professional in depth and may have no experience with these types of drugs. In a nutshell, it was great for me because I know what I’m getting into and pretty much just needed a refill but to someone who’s completely new to medication, it runs the risk of being a little sketchy..Cheybug93Version: 3.49.0

Minoxidil tabletsI have been using the tablets for about five months. I can possibly see that areas have filled in. They talked about seeing “baby hairs” but I don’t. My hair stopped falling out at about two months, and that certainly helped. I am going to try the tablets for another year and see what I get. The only side effects is that at about 3 months I had trouble sleeping, because my family doctor asked me to take them at night because I have naturally low blood pressure. I changed to day time and my blood pressure is not in an unhealthy range. I also have more hair on my legs, but if that’s the worst side effect I get I will be happy. I don’t think this is a bad review. Having my hair stop falling out is a good thing. I was losing it in clumps and now I’m not. My hair isn’t thicker yet, but it isn’t getting thinner and that was happening fast before. I hope it gets thicker, but if I stop losing my hair and the ones that fell out grew back I will be happy. They say you shed a certain amount of hair, I was shedding a lot and it stopped so that has definitely helped..Dlsdiver77Version: 4.30.0

PredatorySuper predatory, will charge you even after cancelling your prescription. For me, the product I received greatly increased my anxiety, so I cancelled my prescription. A week later, I get a surprise charge to my account for 147$, for an active prescription. So I check the app, and the app in big red highlighted text confirms that I had cancelled my prescription. I am currently disputing this charge with my bank, and the support team said that there was nothing they could do due to the prescription being approved already. The app demonstrates extremely predatory actions, and I cannot recommend it. Update - I ended up needing to talk to a couple different teams within the app an VIA email. I eventually got my refund, and it feels like both parties agreed it was due to the app not updating with current steps in their process. I can’t super recommend this app for the difficulty it was navigating through my issues, but it is quite easy to access basic supplements through if you know what you want..HanulawsWriteVersion: 4.24.0

Good for prescription refills, otherwise be cautiousThis app is great for getting a prescription for a medication you are already familiar with but I would be careful trying new psychiatric drugs on the recommendation of Hers. After filling out a brief survey, I was quickly given a prescription for Cymbalta. I have been on Cymbalta for years but I recently moved to a small town where psychiatric care is unavailable and needed a prescription. This was good news for me but I was concerned with how quickly the prescription was given. I received one message from the psychiatrist assigned to me that consisted of a seemingly automated description of their services and the medication being prescribed. Psychiatric drugs can really mess you up if not taken properly and monitored by a doctor, I know from personal experience. Please just be careful. It appears to me that Hers is handing out serious drugs to people who may be desperate and need real help. Go to a real doctor if you aren’t sure what to do..✌❤☃Version: 3.26.0

Great App for excellent products!Hers just got better!! Now there is an app!! Amazing, easy to use and everything I need right at my fingertips! Now about the product! I tried this on a whim after seeing the JLo ad. Took the survey was prescribed minoxidil and spironolactone to treat my hair loss issues. I figured it was worth a try. So I starter the treatment and noticed results and new hair growth with in the first month and almost no hair falling out when I showered. Mind you it was falling out by the clumps. I love this stuff and love the personalized customer service and medical care I have received. If you are on the fence- just do it. You won’t be sorry! Thank you hers for restoring my hair but more importantly my confidence!.Jenny-not from the blockVersion: 2.21.0

My hair feels like it’s 20 again!!Since losing my mom, turning 40, and the new pressure of a high-stress job, my hair was falling out in chunks. Every time I washed or brushed it, half of it would end up on the floor. I was noticing more patches on my hairline and part. I started taking Hers hair supplement about 4 months ago, and my hair is back to its original fullness! It doesn’t shed in chunks anymore, and the patchiness is gone. Even the little dark hairs around the corners of my mouth have been growing in again, never thought I’d miss those, but my hair levels seem to be back to how it was in my 20’s! Can’t recommend them enough, the results speak for themselves! 🫶.TeufeleinVersion: 5.11.0

I love hers, but….I’ve been using the app for six months. Now I have this welcome message on the app when it opens that I can NOT get past because the “continue” button is outside of the screen area of the phone and it will not allow me to scroll down or click “continue”. The desktop website keeps telling me to “refresh screen, session timed out” when I try to log in. I’ve deleted & reinstalled the app but I keep getting the same infuriating welcome message when I log in. No idea how I’m going to order refills or speak to my provider. I was super happy with hers but if I can’t get past this dumb welcome message, idk what I’m gonna do..Luckeyme74Version: 3.49.0

I’m a newbieI just want to give a short review on the part that I’ve completed so far. I took the chance & reached out..that was the hardest step for me. But this app & the professionals affiliated with this app have been beyond kind & they are there to answer any question or concern I may have. Also their promptness is fantastic as well. They respond in no time. So my review so far (I’m waiting for my medication to arrive) I would have to give it a 10 out of 10 Not one time have I had any uneasy feeling or felt ignored or unimportant. Best decision I’ve ever made thus far! Thank you Hers! Look forward to see where this mental health journey takes me. Wendie.HeavenleighhhhhhhhVersion: 2.29.0

We are onto something hereSo you to tell me i don't have to go spend 5 hours at a doctor to tell them my symptoms have them not believe me and not give me the anxiety meds i want and give me some weird drug i don't even wanna take instead i can privately and discreetly get the meds i choose online and shipped to me.. we are on to something here. This is what women need easy access to anxiety and depression treatment without the hassle and embarrassment.. this seems scary to people cause its something never been done before but its not any worse than the way these doctors treat you !! This is saving my life honestly.JansbshansvsvVersion: 4.26.0

Works, but be carefulI had a rocky experience. The doctors definitely prioritize quickly getting back to people over reading the whole history of the patient experience. I got shipped medicine I didn’t need. I had to continually repeat myself. I had a scary allergic reaction and it took a moment to get a serious response. However, I did lose weight. So, I would say you just need to be really vigilant about your own health. Some of the doctors you talk to are incredible and some feel like they are responding while they are doing five other things. Pay attention to your body. Pay attention to the side effects. This isn’t like normal healthcare. It has benefits, but, you do feel like you’re being passed around like a hot potato..Kimi1111111Version: 4.43.0

Growing new hairThe claims for when and how this process works are spot on. My hair cleanse and regrowth happened just as was explained. I trusted the process and I found it to be accurate. Therefore I’m renewing my prescription. After years of constant hair loss after menopause I was getting very depressed as my hair is very curly and frizzy and losing it and it becoming so fine was depressing. I’m an executive and trying to maintain a professional look was getting harder and harder and taking more and more time. I can vouch my hair situation is turning around. Now I just have to stick to a healthy workout regimen..Objective61Version: 5.31.0

Please fix!Love the company and have multiple prescriptions through them however the app has been completely unusable for the past two weeks. I think there was one day where it was working but for the most part I just get a loading screen and nothing is able to be clicked just straight up frozen. I’ve tried refreshing the app and doing everything I can, my wifi is good so it’s definitely the app. I’ve been having to go on my laptop to access the website so I can contact my providers but it’s really annoying me not being able to use the app- especially for almost 2 weeks now! I thought their would be an update to fix it.Peef420Version: 4.38.0

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Hers: Women’s Healthcare Negative Reviews

Predatory. Disappointed.**DO NOT USE THIS APP IF YOU HAVE AN EATING DISORDER.** I’ve been using Hers for a year or so for Anxiety meds at first, and then Birth Control. I agree with every single review about only using this app if you already are prescribed the medication and are looking for an easy refill option or a cheaper alternative. About a month ago or so, they started pushing notifications, pop ups, recommendations etc for GLP-1 injections. Not only does this seem very odd, since injections don’t really seem like a “just for anyone” type of solution, but on a personal note, in both of my provider questionnaires I filled out, I was very transparent about my ongoing struggles with an eating disorder. At this point, to be pushed Ozempic, is SO inconsiderate and dangerous for those that aren’t doing well in their own recovery journeys. Not only should Ozempic quit being pushed for weight loss, but to blindly push this towards a client base that overwhelmingly struggles with many kinds of disorders comes off as incredibly predatory. To have the kind of money this business has, and not be able to turn off or hide “weight loss drugs” from their clients seems like a massive oversight. If they care AT ALL about the people they’re providing care towards, they will remove these annoying notifications and DO BETTER in actually taking care of people. Gross..SteffffaaaanieeeVersion: 4.34.0

DO NOT USE FOR PSYCHIATRIC/MENTAL ILLNESSI had an absolutely terrible and ridiculous experience with this service. I took the survey/consultation questions, and within 1 hour was prescribed AND CHARGED $123 for lexapro, with absolutely no actual comments with my “provider.” I received the lexapro in about 6 days. About 6 hours after I took the first dose I had an allergic reaction. I immediately discontinued and tried reaching out to my “provider” MULTIPLE TIMES, with no response. I eventually went to the customer support live chat and they told me to continue taking the medication. Despite the fact that I had an allergic reaction, I was only told “do not stop taking the medication abruptly without speaking to your doctor” when my doctor was no where to be found. I requested a refund and cancellation of my subscription which they REFUSED. About 1 week later after pestering the live chat agents and my “provider” I was then prescribed venlaxafine, without any discussion, from a completely new “provider” WHO SENT THE EXACT SAME GENERIC DEFAULT MESSAGE AS THE FIRST DOCTOR. Do not use this service, run away. You will not have any actual contact or communication with your doctor. They will not discuss side effects, treatment plans, or answer any of your questions before prescribing and charging you. Hers is the worst telehealth psychiatry service on the market..GabsKnVersion: 3.11.1

Beware!This company is glitchy, costly, and dangerous. I subscribed back in December when they had a promo, which started fine. They informed me that I wouldn’t able to get prescriptions for mental health unless I checked in with my physicians regularly. The first month was fine. In January I started getting asked for check ins with multi physicians with different names which continued over the past months. When I got my second prescriptions they sent me two bottles of it at different amounts at a cheaper rate, one of which I didn’t order. Since these are mental health meds it seemed kind of weird. I ended up having negative side effects on the meds and decided to weed myself off them. I did not check in with their physicians and attempted to cancel my subscription. Then today I was randomly charged for a refill of the prescription with no notice, no heads up, and without speaking with their physicians. I can’t seem to get a hold of anyone at customer service to dispute this. My only option is trying to cancel my account again but I still have this new prescription pending. Contacted my bank. I don’t want these pills and was told I would need to confirm with a physician before they would send them. Seems like they work more on hoping you forget about your account then your wellness..SinKitty93Version: 3.17.0

Be careful!!When I first saw an ad for this app it talked about a girl who got meds for her anxiety. I immediately checked it out and when I signed up it didn’t ask me very many questions and then I was given a doctor who immediately prescribed me Sertraline. My order was also saying it was being given buproprin but the doctor was saying sertraline so it was kinda confusing and I had to get a refund because they immediately charged me $123 for a 3 month supply and I chose the monthly subscription. When they refunded me and resent it they sent me the sertraline. It’s used to help treat general anxiety but it’s also an antidepressant and I didn’t know much about them. I asked all sorts of questions and it would take them four days to respond and it would be a different doctor every time. I asked if there was anything that I could take just for anxiety but they didn’t have anything. Coming off antidepressant’s is a long road sometimes and can be quite difficult for some people and for them to just prescribe this stuff to anyone without further questions about medical history or anything like that is kinda scary. I would just be careful and do some research about the meds they prescribe you. There were quite a few that had some crazy side effects..Sam~I.AmVersion: 3.17.0

Like the service, the app needs workI am frustrated with the app experience and the lack of a clear route to connect with tech support (all help options seem to dump me into a FAQ loop or to medical team). Several times now the app has stopped responding to any interaction- no buttons will work, can’t open menus, can’t log habits… I’ve done all the standard restart app, restart phone, reinstall app, etc. Got it back to functioning once or twice but a few days later the problem is back. No other apps have this issue on my phone. I’m giving up and just setting manual reminders on my phone. Additionally, I’m on several medications through Hers. I find it to be a confusing user experience for anyone with a tapered regimen. So I’m given pill-by-pill instructions I have to manually assemble on my calendar instead of something like: Week 1 take pill A in the morning and pill B every other evening; Week 2 take pill A morning and night and pill B every evening, etc. I’m also given a list of side effects pill by pill rather than a list of all possible side effects given the combination of drugs I’ve been prescribed. That would really improve the experience a lot..Laura from OhioVersion: 4.38.0

Stay Away for PsychiatryIt was nice being able to get my medication shipped to me after moving across the country and experiencing significant negative life changes. However, when I asked for a refill on medication I had been taking in addition to one I recently had to get back on due to dangerous symptoms, they told me I couldn’t be on both. They also said I wasn’t taking it as prescribed. I explained that I had been taking it prescribed a certain way for 5 years but that I would like to stay on the other medication because of how serious my symptoms became when I stopped taking it. At that point, they canceled my subscription and kicked me off the platform, ghosting me when I asked why I couldn’t stay on the subscription they had me on previously. This is such an incredibly cruel and dangerous thing to do to someone, especially when they had written documentation of how bad my symptoms became just at a lower dose. I was shocked and disgusted. No one should be treated this way. It’s cheap for a reason. If you have any sort of severe psychiatric issues, RUN. There’s better options out there. I have NEVER experienced this kind of unprofessionalism in the 10+ years I’ve been getting treatment..74748281Version: 4.22.0

Totally unprofessional and IrresponsibleThis was my first experience with psychiatry, and I was very optimistic. However I lost my faith in this program when the prescription I was told I would be receiving and the records in my account did not match, I brought up my concerns, and was pretty much dismissed. Multiple times, given a generic explanation and assurance I would be getting the medication they prescribed. I did I’m fact receive the medication they prescribed, however my records never reflects what I actually received. When I brought this up again multiple times I first was told that it’s a “glitch” in the system which will reflect whatever medication I originally “requested”. When I informed them I hadn’t requested a medication I was told they put one in for me when I didn’t so they would be able to pair me with a provider. I never took my medication, and I cancelled my subscription. The dismissive irresponsibility and unprofessionalism is unacceptable, just Willy Nilly mailing out prescriptions after a basic online questionnaire is negligent and greedy, on par with drug dealers. I’ve since switched to TalkSpace and have had a WAY better experience!!!!! Comparable cash pay rates AND they take insurance! DONT WASTE YOUR MONEY HERE!!!!.Ab64ukg568Version: 3.17.0

Doctors are condescendingI tried to sign up with Hers for a birth control subscription since my insurance was recently canceled. I explained that I have been on the same birth control for years and it is what my neurologist and gynecologist both want me to be on for menstrual migraines. The doctor assigned to my case asked if I have auras with my migraines, which I responded to with no. She then responded again that it’s dangerous to take birth control if you have migraine with aura. “Please confirm”. I responded yes I know that but I don’t think I have aura you are referring to. I was confused as to what she meant by confirm. She then said well you need to check with your neurologist since you obviously don’t know what kind of migraine you have. I sent the exact quote from my latest medical notes from my neurologist stating I am being treated for migraine without aura, and the doctor still sent me a condescending message that she can’t trust anything I say and she will not prescribe me the medication that I need. When I’m not on this medicine, I have horrible migraines and faint every day during and around my periods. It’s horrible to me that they refuse to help people who actually need it..Ren SMVersion: 2.41.0

Scammy company preying mental health issuesThis company offered free consultations. I did the consultation and they immediately sent me an outrageous amount of medication and charged me for it, despite the fact I was under the impression I had ONLY used the free consultation and not consented to being shipped any prescription. They refused to cancel the order when I reached out, so since I had already paid for the service I decided I might as well try a new medication. They prescribed it to me and gave me very little guidance for it. I had a mental health episode while trying to acclimate to it and they were of no help. Switched back to my old meds and cancelled my refills because at that point I’d received three different shipments of it. 6 months later, they charged me without any reminder or notification and are shipping me another 3 months worth. Im sure they will refuse to refund it again. No option in the app to remove your CC information, only to delete your whole acct and lose all your medical history. It’s a scam and they prey on people desperate for mental health care. Do not recommend..KaayxVersion: 4.26.0

Waste of time! Don’t fall for this “woman focused” scam.I have amazing insurance and have no issues getting anxiety medication if I choose to, but seeing the Hers commercials made it seem like they give you a doctor that really takes care of your needs and recommends A PLAN, i.e., can offer something your regular medical provider can’t…so I gave it a go. Filled out the absurdly long questionnaires etc., I shared that I get general anxiety but will take Ativan if I have a rare panic attack. A doctor then messages me a day later with absolutely zero questions and says since you take Ativan daily I can’t help you, please see a doctor in person. It is apparent to me that this business plan is to throw at anxiety medications at as many women as they can as long as they don’t speak of any existing medications. Their commercial actually speaks for itself “you can get lexapro.” How is that a good idea to market it as an easy get? They are misleading that their doctors HELP YOU set up a plan. They do not care about you they will not help you unless you qualify for them to just easily prescribe medication..LadyKNPVersion: 3.04.0

App is not intuitiveI signed up, everything indicated my case was being reviewed. After 18 days I inquired how long the process takes and they said I had to make an appointment. Then customer service came on and said it clearly says I have to make an appointment when I signed up and if I skipped that portion I had the opportunity to go back and make an appointment later. The problem is there is nowhere on the homepage or in my profile that says appointment has not been made. There’s no button to click on to make an appointment. Nothing. I have to go back in the chat and click on the link that was provided. I keep checking the link and no appointments are available. This is very frustrating. My status says that a provider is reviewing my profile or case so nowhere does it indicate that I missed a step. if you were going to have a status bar about where you are in the process you might want to add all of the steps a person has to take. Just putting that out there. At this point I don’t even know if I want to proceed..AnthroKatVersion: 4.7.0

HUGE waste of money and timeI do not recommend this service. When signing up I remember thinking the price was a bit steep, but I needed the medication so I went for it anyways. After receiving it, I jumped through all the usual hoops with my insurance to find out how to submit a reimbursement claim and was told that I need a pharmacy receipt (not a regular receipt of purchase — a special receipt with medication information). I reached out to customer service to obtain it and was told that hers does not provide these receipts. So not only do they not take insurance, they also make it impossible to get reimbursed by your insurance. This is really something that should be made clear in advance. I’m sure they’re aware that this is an issue for people as I can’t be the first one to complain. Just go through your insurance, it will be way cheaper and you won’t have to waste time and money doing it twice. I will be telling everyone I know NOT to use hers. They will essentially rob you of $100 or more. So much for making medication accessible..M4245Version: 3.04.0

Waste of money if you’re not experienced with previous treatmentMy issues with this app is you don’t get thorough information nor someone who really cares. The licensed professional hardly asked me anything before giving me five medication options. I asked which she recommended for someone with my medical history but she said they all worked well. Instead I had to google all the medications myself to find out which might work well with my medical history. It ended up not working and I tried another but didn’t work either. I was very frustrated that no one was really guiding me. Perhaps i expected too much but for the service charge I expected a bit more. I ended up wasting over $100 on this app. Now I go to a real doctor in an office. Not that any real doctor will do either but I found one that did seem to take me seriously. Birth control on Nurx has been the only online subscription I do for this stuff. They seem more on top of it. And do answer my questions more thoughtfully..Adie_AVersion: 4.24.0

Waste of timeI was really hoping for a way to receive help from this app because therapy near me is too expensive and if I was able afford it I wouldn’t be scheduled with a therapist until MONTHS out with how much mental health issues have gone up everyone is too busy to help. And the commercials make it seem so helpful more than what it really is, I answered all the questions truthfully and when it got to the end it told me I do not qualify for anything. It should definitely explain why not just oh sorry you don’t qualify… okay? I’d like to know why !! It’s so stressful not being able to afford therapy or medication and then finally finding something affordable just to be told I somehow don’t qualify when I 100% have depression and anxiety, I've already been diagnosed but I can’t seem to ever actually receive help. I’d rate it at least 2, maybe 3 stars if they’d actually explain why I’m not eligible for help, but for now it’ll have to stay a 1 ! This is so disappointing and sends me backwards again..CoolieghoulieVersion: 3.11.0

Get ready to be minimally informed……And have them charge you as fast as they can without direct explanations or meaningful back and forth consultation with a medical provider. The access to this healthcare seems nice, but there feels like it is focused on getting your money versus helping people. There are more responsible companies out there that take more time to explain medications. They hide behind legalese and barely mentioning things that require you to have to read between the lines. They are easy to contact when you have an issue, but you will not be refunded. Update: It is nice you respond to these, but I reached out to support from the start, before I left this review…so why would you change your response? It takes time to contact you…and I am not really up to doing that if the answer is gong to be the same. I was told I could not be refunded, is that something you are willing to change? If so I will reach out as you suggested..Burr burr burrVersion: 3.50.1

I struggled for so long for nothing a WASTE OF MONEYDO NOT USE I said specifically I wanted a name brand and instead of them telling me in the beginning that they couldn’t prescribe a name brand they sent the order . They gave me the wrong tracking number (to give reference i places an order on the 31st ) the tracking number said delivered august 7th In a completely different state and when I asked for an updated/corrected tracking number all they did was take the tracking off. Then it came in a generic brand that was the not even the right dosage compared to normal . SAVE YOUR TIME ,EFFORT, and MONEY!!!! ITS NOT WORTH IT. Then I got told they only did generic brands and that if I wanted a brand I should’ve gone to my primary ! Like if they would’ve been forthcoming with that info I would never had accepted it. I had even tried to cancel the order but then they said they’d “resend the package “ because it was USPS that messed up ! Just overall ridiculous and NOT WORTH IT !.Kitkat2947Version: 3.34.2

DO NOT USE THEMDo not use them this a malpractice suit waiting to happen. They are praying the desperation depression causes. You won’t get answers to your questions, they copy and past answers and don’t check your prior messages. It’s only about selling you the medication. They even ask when you sign up “have you been on the medication before” my answer no…. “What medication do you want” they actually have an I don’t know and a list to just check. So with no discussion, knowing nothing about depression, and not so much as a conversation I’ve been put on meds I now can’t come off of and if you ask the “dr” which is an rn why they didn’t read your notes or the question you asked they just kick you off the platform and tell you to stop taking the medication…… I scored like 22/24 and was never even suggested to speak w a doctor. I for one will be reaching out to the BBB DOJ FCC AND A MALPRACTICE ATTORNEY RUN FAST FROM THIS COMPANY!!!!!!.FakedrsVersion: 3.26.0

Hidden costs BewareI took the assessment and agreed to the terms and conditions. They offered 3 months plans, 6 months plan and annual. The 3 month plan for mental health was $167. Expensive but I figured for getting all my mental health medication shipped for free with a 3 month supply it would be worth it. I took the mental health assessment and agreed to pay 0$ dollars until after a provider reviewed my info and prescribed my medications. The next day the provider let me know that my subscription only covered 1 prescription. So $167 plus shipping cause it’s not free, plus you have to pay the pharmacy for the cost of the medication , they do not clarify this in the fine print. It is only revealed once the medication is prescribed to you. However once prescribed you cannot cancel and get a refund. I was really hoping that this would be a good way to get all my meds filled. I should have listened to the other reviews. 0 Stars.Sherry twistedVersion: 4.13.0

TERRIBLE. COMPLETE SCAM.Do not download this app or order anything. I went through the quiz and placed an order only to immediately change my mind. That part is on me. I canceled the order and my subscription within less than a minute from ordering. They charged me anyway and sent the order that I canceled. I then canceled the subscription again because somehow, even though I had confirmed it was cancelled, it was showing up as active. I cancelled and unsubscribed again and this time, I deleted my whole account. Fast forward a month later, I get another $300 charge and am told an order is on its way. I tried to cancel and deactivate the account two more times today yet every time I go on the website/app, the account is still open. I tried to call customer support and had to google the number as there is no number on their site. When you call, you don’t get a person or even a menu about the company. Instead, you are spammed with life support button ads and there’s no way to get past them. When you click the support link online, it brings you to a menu with absolutely zero options to talk to anyone. I eventually found where you can message somebody and nobody responds. This is a horrible scam that you cannot get out of..JC1234xVersion: 4.43.0

Seriously fell shortI gave this service a try to help with anxiety. A treatment plan was provided for me after answering a couple of questions. There was no conversation with the provider. I requested a different plan and instead of updating my plan, it was cancelled. And, I was never notified. I reached out to figure out what was going on (I thought maybe my order was processing) and I was informed that I would have to redo the appointment because technical limitations of their system. So not only did my plan go updated and unnoticed by the physician and care team, they also wanted me to go through this again with no explanation. I understand things happen but when you’re dealing with mental health, it’s important to do what you say you’re going to do for your patients and they fell majorly short for me. I’ve since tried a similar more personable service and I like it better!.Alip105Version: 2.29.0

They treat you like a numberBe careful. You may save money on your meds but all follow up is done by copy paste. It’s kind of like getting your prescription meds from a flow chart rather than a person. They didn’t follow up as promised until I asked. Then they recommended me a med I can’t take and another I’m already taking. They just weren’t paying attention. I have never had an actual face to face appointment, even telehealth. Is that even legal? The only interaction I have ever had with anyone has been instant messaging. And then it’s rarely a doctor even when you really need one. It’s a patient care rep who probably has no medical training and has a sheet of pat responses that are only tangentially related to what you asked. Is it worth using? Yeah in some situations. But keep a real doctor involved..Adamsmomma-Version: 4.38.0

Hers is a scam they don’t have qualified providersCurrently between medication, I ran out and just moved to another state and my provider(s) will not respond or aren’t available for months (gotta love American Healthcare). I went to Hers to try to get my medication. I have extensive knowledge on my psychiatric history and needs and yet they still tried to tell me what MY situation is. After spending 20 minutes filling out the standard psych questionnaire, they messaged me and told me to go to an in person provider because my case was “too in depth” i’m literally on 2 anti depressants y’all. It’s not that much. And I have tons of medical records and history backing my case. So now i’m back to square one and I will probably have to wait months for my medicine. Fingers crossed I don’t jump off a bridge. Thanks hers!! At least they didn’t charge me the $350 i signed up for..Oliviaa_nnVersion: 3.50.1

Do NOT Order from this CompanyIf I could leave zero stars I would. All they want in your money. I ordered from this company nearly a month ago for weight loss meds. They have been being reviewed for almost 4 weeks. They were fast to take my $300+. I’m tired of waiting and have been trying to get info on when my stuff will ship with zero answers. So, I cancelled my future shipment and have asked that my current order be cancelled and my money refunded. Of course we can’t do that because the order is in…NeverMind it’s been being reviewed for almost a month. I wouldn’t want your junk if you gave it to me for free anymore. Now to get my bank involved to get my money back. Stay away. Don’t get taken too. Nice try but I’ve already emailed you at the address provided 5 days ago with zero response. Again…fraud company..QueenVictoria69Version: 4.34.0

DO NOT USE!I thought at first, this would be the best thing for me, considering I have a full-time job and work many hours, at least 120 every two weeks and I thought that the price was decent but then I tried to cancel my subscription and instead it did not cancel the subscription so then I get a charge today and I talk to a customer support person and they said that you have to cancel your prescription 48 hours before the scheduled payment but if you think you have your subscription canceled do not believe that because they will still take the money out and then you are at a loss I have not taken the medication in a couple of months I have two bottles that I no longer use and now they are sending me another bottle that is basically going to be going in the trash and they will not refund.KH-20Version: 3.49.0

Horrible Psychiatric HelpI am a member right now and I am extremely unhappy with the services. I have just had a difficult time trying to find some kind of alternative so thats why i am stuck using this app still because I desperately need some kind of medication for my anxiety so some is better than none i suppose. But overall this app is horrible. They constantly dismiss my anxiety symptoms. I have had to switch medications several times now. Every single time you need help you have to talk to someone new (you dont have one set assigned provider) and reexplain everything to them all over again. I feel unheard, uncomfortable talking to them and almost like just giving up entirely but i am so scared my anxiety and depression will get out of control if i do. Would not recommend this app to anyone ever.._Ashleighh7Version: 3.34.2

App is inadequate at bestI started using this app about 12 days ago when I started treatment through Hers. They want you to log weight, exercise, water and nutrition. There is only one opportunity to log each of these and the reminder comes first thing in the morning, potentially before your day has started! The messaging system is odd, there is only one place to message the company and the way it is presented, you are messaging a provider regardless of your reason for messaging. There needs to be ongoing opportunities to log data through the day, perhaps a reminder to drink water and in the FAQ section of the app, a place to message if your concern is not addressed in the FAQ section. If you don’t have much space on your phone, this app isn’t worth however much space it uses..K loves coffee and bagelsVersion: 4.38.0

If I could give 0 stars I wouldI have already asked for them to deactivate my account and they are still trying to charge me $85 every day. I sent an email to support about it and it was not addressed at all. Instead they sent an email to “rate the quality of support,” but since they didn’t address the issue at all I’m obviously pretty annoyed. Tried to do a chat to get my account deactivated, the agent sent me a link to my order number but when I followed it the chat closed. Just very terrible customer service for those of us that can’t afford almost $100 a month for an app. I ended up just putting an old card I no longer use on my account so they can’t take my money. It is ABSOLUTELY RIDICULOUS how difficult it is to cancel an order or delete your account..NickieWittwerVersion: 3.11.1

They don’t respond and no way to remove credit cardI started the process over 3 weeks ago for hair loss treatment. I was asked about medications I was taking so they can see about interactions and I never heard from them again. You must give a credit before they will even start the process which I was fine with because it said you will not be charged if you aren’t a candidate. I’ve been messaging constantly and still no response. And since I don’t have an active subscription I can’t cancel anything. I can’t remove my credit card number or anything. It’s beyond frustrating and very concerning they have my information and I can’t do anything about it. Maybe this negative review will actually get me some attention and the help I deserve.MeghuhgfVersion: 4.43.0

False Advertising! They do not offer anxiety medication, despite advertising they do!!I clicked on an ad on TikTok that specifically advertised anxiety medication. I filled out the evaluation, and waited for my response. The impersonal, automated form response I got told me I had a “complex psychiatric history” (anxiety and depression) and verbatim told me “we can only prescribe one medication at a time, and ONLY SIMPLE ANTIDEPRESSANT REGIMENS.” Then WHY are you advertising that you prescribe anxiety medication? I am aware some antidepressants can also assist with anxiety (due to my “complex psychiatric history” of having been on antidepressants before), but do not advertise that you offer anxiety medications when one of your own doctors said you don’t. This service is for people without insurance who need to replace their daily glass of wine to relax with Lexapro..Don’t use this app123Version: 3.26.0

Don’t waste the money$150 every three months, on top of your actual medication cost. They will not refund you anything ever. I personally hadn’t talked to a doctor or used this app and just got hit with the fee out of nowhere and medicine I can’t even use shipped to me. Apparently this company thinks If you don’t have a follow up with a doctor for months it’s appropriate just going to send pills? Cancelling your services in the middle of the subscription is ridiculous, because even if you cancel 1.5 months out of the 3, they won’t refund you the excess amount either. Ultimately, unless there’s a reason you just /need/ the ship to home location, don’t even bother with this brand. Customer service is a absolute joke, wish them the karma they deserve..Star_Badge1Version: 4.22.0

DisappointedI have been seeing so many commercials and advertisements for HERS. I thought I would give it a try as I feel the help I’m currently receiving for my depression and anxiety isn’t helping me. I was looking forward to trying this out and possibly getting the help I need. But unfortunately after completing all the questions I got a message saying I do not qualify for the services provided through HERS. I really wish more of an explanation could have been provided as to why I currently don’t qualify to receive the help I am seeking. I’m sure if you are qualified to receive care the app would be a great resource for you but unfortunately I cannot speak on that..HlollipopVersion: 3.04.0

“Primary Care” is a SCAMI’ve been using Hers for a few months now and there were no issues until recently. Their “Primary Care” visits are a straight up scam. You’re basically paying $39 to send a message to a provider, but they don’t have to help you. After my initial request for an appointment, the NP asked me NO follow up questions, and told me to go see a provider in-person. That defeats the whole purpose and was a complete waste of money. I wasn’t even recommended a medication, absolutely NOTHING. Very disappointing and TERRIBLE customer service. Brianna huffed and puffed on the phone when I asked about a refund and was very dismissive. Sad how people take advantage these days..Mmayfield91Version: 2.46.0

Nurse didn’t help at allI tried to get help for anxiety and said I had incredibly minor mania I even did all the research to see if any of the meds they carried were ok for me to use and talked to my therapist before hand and found one they carry that I can take and when the nurse read about my very acute mania she said they couldn’t help me even though I told them exactly what medication I wanted. Glad you don’t pay until you get the medication but it was still a massive waste of time and now I still have to suffer through my anxiety that I can’t afford medication for because this was the only medication in my price range..The_wondernerdVersion: 3.11.0

App has major bugs and I can’t get helpI recently have been prescribed medication so I decided to get the hers app to make everything more accessible. Quite the contrary. My app doesn’t respond to anything but scrolling on the first tab. I restarted the app. Restarted my phone. Even deleted the app and reinstalled it. I even updated the software on my phone. And it still doesn’t respond. There’s no where to find customer support. This is frustrating. I need to get on the app to view my medication info and can’t. I tried just using the website and it doesn’t show me the specific medication information. I NEED HELP! Please fix this bug! I’m not the only one having this problem I see!.😝😛😜😚😭Version: 4.38.0

Terrible experience for both mental health and skin careI explained that I was not comfortable with my prior prescriber of bupropion and wanted to switch to this service to manage the prescription before running out of medication. Could not get an in person appointment with a new provider soon enough before medication running out. Was told that because of also being on sertraline that they could not prescribe more than one medication at a time and that they could not help. Also, I initially started doing intake for skincare and was shown a price of $34 for a topical cream which suddenly jumped to over $50 upon getting to the last page to confirm. Sketchy and misleading. Requested a delete of my account information..Tigsy711Version: 3.34.2

Absolutely the worst option out thereI started using hers for birth control about 6 months ago. i had a horrible reaction to the first option i was prescribed so i reached out to a medical provider for help. when you reach out it takes 3 days for anyone to respond and every time they respond it’s a new person that doesn’t care enough to read the conversation history and will make you repeat your entire ask and wait another 3 days for a response. after days of back and forth and emotional distress i finally got a doctor willing to read and update my prescription. to prevent a gap in my prescription they sent it to a local pharmacy, but once i am down to a couple days on the pharmacy refill i realize that doctor never updated my script in the site and i am still being sent the prescription i have explicitly asked 10 times not to be sent. the contact with medical providers is convoluted, they’re all too lazy to read or care, and there is no way to provide feedback on your care or seek help. seek birth control elsewhere..Lindsjacks12Version: 3.20.0

No pysch visit, just charged and prescribed right awayI was never evaluated by a real doctor, i filled put the intake forum and all they care about is your money. The nurse assigned to my case immediately perscribed me meds without looking over my history and charged me. No conversation just fill out this forum and we will send you some meds. THATS INSANE. I tried to tell them multiple times to cancel the order but they have refused. I don't feel safe taking the meds prescribed and the customer support keeps giving me different answers. If you want safe psychiatric help this is not the app for you. If you want meds you've never tried before then go for it but not for me. FULL REFUND PLEASE..Sophia122457373773Version: 4.11.0

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