Hers: Women’s Healthcare Customer Service

I was really struggling with my mental health but I didn’t have health insurance. I was able to get an antidepressant that actually worked (I’d tried several through doctors in the past that did not). After taking for about a year and a half I was able to make changes in my life and relationships that have led me to a better place, and I weaned off the medication a few months ago. I’m really thankful for this company that provides a way around the typical healthcare industry which seemed insurmountable to me when I needed help the most. With all that said I DEEPLY RESENT their relentless marketing campaign hammering me with ads to lost weight with their version of “ozempic.” The female psyche has endured enough degradation as the hands of companies who want to sell us products, and this campaign is just another wave of that. Advertising that a size 4 needs medication, and I even got an ad about a woman who wanted to end her life because she was overweight. This is despicable, and all companies hammering this weight loss “miracle” should be ashamed. Hers included.

This app is horrible. The overall functionality of it seems okay however, if you ever actually need to communicate with some for any reason at all it’s a waste of time. AI is used for nearly 85% of the communication in this app. Never a clear answer, always a robotic response and to top it off it take four or more hours to receive a response from a robot that never actually answered the question. The money making scene for them is that the prescribe GLP 1’s and advise a micro dosing method so it works at a very slow rate which triggers you to up the milligram amount which costs more. Truly horrible. Honestly, just go to your doctor. If you think this app is easier because you don’t have a PCP, get one. I promise it’s easier, more convenient, and less expensive than this app. 👎👎👎👎👎

If you’re already familiar with the drug they’re prescribing then this service is great. I moved away from my hometown and my psychiatrist couldn’t prescribe my meds if I lived in a different state than where she is licensed. So it was very convenient for me to hop on HERS and get a prescription very quickly without all the bells and whistles as when I went the traditional route, it took almost 2 months for my doctor to diagnose me and write a prescription. With that being said, after 2 months, I was very informed about the drug I was being prescribed and was confident that it would work because my doctor took the time to get to know me and listen to what I needed. So I’m not sure how this App can just issue psychiatric medication to ppl who’ve never been assessed by a professional in depth and may have no experience with these types of drugs. In a nutshell, it was great for me because I know what I’m getting into and pretty much just needed a refill but to someone who’s completely new to medication, it runs the risk of being a little sketchy.

Yo. This is a solidly built app. From one dev to another I am very smitten with the daily motivational push notifications. 😂🥹 The first day I was pleasantly surprised, then I realized I was getting notifys more from HERS and they are all so thoughtfully curated and gentle. So I applaud the designer or writing team who really leaned into the sympathy and encouragement of those messages for th anxiety line. New medicine can be very nerve wracking and reading these is an ease way to reflect what you’re feeling and see it confirmed and move on with the new habit. One feature I did feel confused about;( but is working as intended) Why do the video shorts not auto play into the next one similar to YT or TT shorts? It feels stiff compared to other apps. Constantly navigating back to start a new 3 min or less video is a bit too interactive for that short a time frame. Instead; I prefer a “up next” or auto play navigation that lets the user know where they are in the playlist of videos. Anyway, the app is really solid. I haven’t had any issues or buggy one offs. Most of the complaints on this are OPs and provider issues which is not app related so kudos to you guys. ⭐️

Hers just got better!! Now there is an app!! Amazing, easy to use and everything I need right at my fingertips! Now about the product! I tried this on a whim after seeing the JLo ad. Took the survey was prescribed minoxidil and spironolactone to treat my hair loss issues. I figured it was worth a try. So I starter the treatment and noticed results and new hair growth with in the first month and almost no hair falling out when I showered. Mind you it was falling out by the clumps. I love this stuff and love the personalized customer service and medical care I have received. If you are on the fence- just do it. You won’t be sorry! Thank you hers for restoring my hair but more importantly my confidence!

Since losing my mom, turning 40, and the new pressure of a high-stress job, my hair was falling out in chunks. Every time I washed or brushed it, half of it would end up on the floor. I was noticing more patches on my hairline and part. I started taking Hers hair supplement about 4 months ago, and my hair is back to its original fullness! It doesn’t shed in chunks anymore, and the patchiness is gone. Even the little dark hairs around the corners of my mouth have been growing in again, never thought I’d miss those, but my hair levels seem to be back to how it was in my 20’s! Can’t recommend them enough, the results speak for themselves! 🫶

I’ve been using Hers for a while now and have been taking multiple different supplements from them. I like the app, and the idea of the habit trackers they have in the app. However, it’s a hassle to have to get to the habit trackers since I constantly have to log in, click the medication and scroll down to the habit tracker. Please make a widget for the Home Screen! It would make keeping track/accountability so much easier for us busy bodies! Other than that, I have not had any issues with any of the docs on there or any issues with the medicines prescribed. They are very open to feedback and accommodating. I recommend! But please someone who is in charge of the app- make a WIDGET!!!!

The “doctors” hired by this app do not properly explain the risk or side effects or give reasonable information for the drugs they are prescribing. You will most likely get a diagnosis that an in clinic doctor would not have given you. This is because this is functioning as sole for profit industry that does not have your well-being or healthcare in mind. They are selling a subscription service which is not made very clear. Furthermore there is not proper. Follow up through your “doctor” to tell if the prescribed medication is working for you so they will send you an order that you did not approve of. They do the thing that when you try to cancel your subscription they prompt you with many windows and the “cancel subscription” button is buried at the bottom of the window, not as an obvious hyperlink in the hopes that you’ll get confused and not actually cancel your subscription. You’re very dubious practices. They also make it very difficult to get a hold of customer service. If you call there will be no one available to take it will be suggested that you start messaging via their app or website, but if you go to, either of those places, there’s no way of initiating messaging other than via email. When I tried to cancel an order that (I didn’t not approve) was still in process and did not even have a tracking number associated with it I was told they would not be able to, and when I said that I will refuse the parcel from USPS customer service simply ghosted me.

I ordered meds for weight loss through this system. The options available were only 5 months of supply. After 5 weeks on the system of medication I was sent, I had some type of hives breakout. I didn’t assume it was from the medication as I had been on it steadily for 5 weeks. I first went to get bloodwork done to see if I had a late onset allergy. I also messaged in app to notify about the issue. The only response was “stop taking the medication, wean off your dose, and look for safe disposal.” I messaged back that I didn’t believe after 5 weeks I would have some skin issue suddenly. They said in so many words “doesn’t matter, wait for your pcp results. Don’t take the meds.” I asked about a refund for the remaining medication that I had been required to order via their 5 month plan as their only advice for me gaining weight and having and adverse reaction was “just like with any prescription, we can’t predict how patients will react to the medication. As with other prescriptions you will not receive a refund, we cannot offer one either.” To their point, other prescriptions are only 30 days (generally) and you pay for 30 days in case you have some type of reaction. Ridiculous premise and a scam system. I should have read more of the reviews before jumping in to this. I would not recommend any of their services based on the interactions I’ve had with the weight loss system (and now reading more of the reviews for the other medications they offer.) Good luck out there, ladies.

I put in a time for a reminder to log my daily intakes and I can’t change the time from am to pm? So it’s requesting me to log for that same day at 8am and I haven’t even started my day yet. Also you can’t go back to see or edit anything from the previous days in case you did forget to log your daily progress. It would help if you had it set up where you can not only view your weigh in progress but your water, protein, sleep and movement. And the sliding scale should be number related instead so that people can be more honest with themselves and actually see the progress they have been making with their eating, exercising, water and sleep. Maybe give options on the movement (walk, bike, weights) as well as protein (red meat, fish, chicken, pork) The app is great for information and additional training but taking such a big step I think people want to be held accountable and be able to actually see where their progress is going not only on the scale but in everything else. I have to use another app to log all that stuff in right now because I can’t change anything on this app. Just a suggestion but I think you would see a whole lot more people logging in their health and fitness more actively.

After inputting all the needed information to receive help for hair loss, I was directed to a page where I had to input my credit card information. While I expected their services to be a paying service I thought they would have the opportunity for people to receive services through their health insurance. This wasn’t an option so I had to decline the service in general. Not everyone can afford $35 - $175 a month. I guess I had this assumption because I was a proud customer of online birth control for years and I received those services with my health insurance and NOT with monthly payments on a credit card or Apple Pay account. By not having an option for people to pay with health care insurance it excludes many people who need help health wise yet can’t obtain it due to their finances. It’s an endless cycle where only the “well off” can afford decent health care services (medicine, counseling, therapy, etc.) Thank you for reading. I will recommend this service to others because I can recognize the amazing potential within it but people should know ahead of time that Hers/Hims do not accept health insurance.

**DO NOT USE THIS APP IF YOU HAVE AN EATING DISORDER.** I’ve been using Hers for a year or so for Anxiety meds at first, and then Birth Control. I agree with every single review about only using this app if you already are prescribed the medication and are looking for an easy refill option or a cheaper alternative. About a month ago or so, they started pushing notifications, pop ups, recommendations etc for GLP-1 injections. Not only does this seem very odd, since injections don’t really seem like a “just for anyone” type of solution, but on a personal note, in both of my provider questionnaires I filled out, I was very transparent about my ongoing struggles with an eating disorder. At this point, to be pushed Ozempic, is SO inconsiderate and dangerous for those that aren’t doing well in their own recovery journeys. Not only should Ozempic quit being pushed for weight loss, but to blindly push this towards a client base that overwhelmingly struggles with many kinds of disorders comes off as incredibly predatory. To have the kind of money this business has, and not be able to turn off or hide “weight loss drugs” from their clients seems like a massive oversight. If they care AT ALL about the people they’re providing care towards, they will remove these annoying notifications and DO BETTER in actually taking care of people. Gross.

I had an absolutely terrible and ridiculous experience with this service. I took the survey/consultation questions, and within 1 hour was prescribed AND CHARGED $123 for lexapro, with absolutely no actual comments with my “provider.” I received the lexapro in about 6 days. About 6 hours after I took the first dose I had an allergic reaction. I immediately discontinued and tried reaching out to my “provider” MULTIPLE TIMES, with no response. I eventually went to the customer support live chat and they told me to continue taking the medication. Despite the fact that I had an allergic reaction, I was only told “do not stop taking the medication abruptly without speaking to your doctor” when my doctor was no where to be found. I requested a refund and cancellation of my subscription which they REFUSED. About 1 week later after pestering the live chat agents and my “provider” I was then prescribed venlaxafine, without any discussion, from a completely new “provider” WHO SENT THE EXACT SAME GENERIC DEFAULT MESSAGE AS THE FIRST DOCTOR. Do not use this service, run away. You will not have any actual contact or communication with your doctor. They will not discuss side effects, treatment plans, or answer any of your questions before prescribing and charging you. Hers is the worst telehealth psychiatry service on the market.

Typically I only leave positive reviews but in this case I think it would be irresponsible not to share my experience. I took hers medication kit for weight loss for 6 months. I had to pay for the kit out of pocket so it was around $400. I am vegan and have been for eighteen years. I row 8k, four to five times a week and have an active job. I drink a lot of water. Despite being healthy and taking good care of myself, I’ve still struggled to get to my goal weight. My BMI is considered high. I struggle with sleep but while taking hers, I committed to getting 6-8 hours of sleep a night. On the medication, I did not lose weight in fact I gained ten pounds going from 180 to 190. When I reached out to the care team one month before my prescription would run out, they told me I would have to either increase my dose or buy a new kit of injections. All of the options presented would cost an additional $300-$1000. They also said that injections actually work better than the medication kits. I decided to discontinue treatment. What a complete waste of time and money. Not to mention a lack of responsibility and care on the part of hers to their patients. I wish I would not have put all of that medication in my body to receive negative results and no support. I do not recommend the medication kit at all.

This company is glitchy, costly, and dangerous. I subscribed back in December when they had a promo, which started fine. They informed me that I wouldn’t able to get prescriptions for mental health unless I checked in with my physicians regularly. The first month was fine. In January I started getting asked for check ins with multi physicians with different names which continued over the past months. When I got my second prescriptions they sent me two bottles of it at different amounts at a cheaper rate, one of which I didn’t order. Since these are mental health meds it seemed kind of weird. I ended up having negative side effects on the meds and decided to weed myself off them. I did not check in with their physicians and attempted to cancel my subscription. Then today I was randomly charged for a refill of the prescription with no notice, no heads up, and without speaking with their physicians. I can’t seem to get a hold of anyone at customer service to dispute this. My only option is trying to cancel my account again but I still have this new prescription pending. Contacted my bank. I don’t want these pills and was told I would need to confirm with a physician before they would send them. Seems like they work more on hoping you forget about your account then your wellness.

I made a hers account to see if I can get treatment for depression and anxiety, I tried doing research on pricing before making an account but couldn’t find very much detailed information. I was under the impression that hers was supposed to be more affordable but boy was I wrong. They don’t even walk you through everything they’ll be charging you for before taking your information. Initially they told me my medication and everything that comes with it would be $140 then took my card info then on top of the medication cost you need to pay a monthly subscription fee, they didn’t make that clear before making you put in your info. It was something like $32 a month for 6 months and they had different pricing options the longer you pay the cheaper it is per month what they don’t tell you is they charge you for all of it at the same time. I couldn’t afford this so I go to try to cancel my subscription, the app shows that it’s cancelled so I figured I was ok WRONG they proceeded to attempt to charge me multiple times until the payment went through, the payment i couldn’t afford. So now I’m in debt and there’s no options on who I contact for this situation. I went to hers to fix my depression and anxiety and they made it worse.

When I first saw an ad for this app it talked about a girl who got meds for her anxiety. I immediately checked it out and when I signed up it didn’t ask me very many questions and then I was given a doctor who immediately prescribed me Sertraline. My order was also saying it was being given buproprin but the doctor was saying sertraline so it was kinda confusing and I had to get a refund because they immediately charged me $123 for a 3 month supply and I chose the monthly subscription. When they refunded me and resent it they sent me the sertraline. It’s used to help treat general anxiety but it’s also an antidepressant and I didn’t know much about them. I asked all sorts of questions and it would take them four days to respond and it would be a different doctor every time. I asked if there was anything that I could take just for anxiety but they didn’t have anything. Coming off antidepressant’s is a long road sometimes and can be quite difficult for some people and for them to just prescribe this stuff to anyone without further questions about medical history or anything like that is kinda scary. I would just be careful and do some research about the meds they prescribe you. There were quite a few that had some crazy side effects.

I am frustrated with the app experience and the lack of a clear route to connect with tech support (all help options seem to dump me into a FAQ loop or to medical team). Several times now the app has stopped responding to any interaction- no buttons will work, can’t open menus, can’t log habits… I’ve done all the standard restart app, restart phone, reinstall app, etc. Got it back to functioning once or twice but a few days later the problem is back. No other apps have this issue on my phone. I’m giving up and just setting manual reminders on my phone. Additionally, I’m on several medications through Hers. I find it to be a confusing user experience for anyone with a tapered regimen. So I’m given pill-by-pill instructions I have to manually assemble on my calendar instead of something like: Week 1 take pill A in the morning and pill B every other evening; Week 2 take pill A morning and night and pill B every evening, etc. I’m also given a list of side effects pill by pill rather than a list of all possible side effects given the combination of drugs I’ve been prescribed. That would really improve the experience a lot.

If I could give this app 0 stars, I would. While I really appreciate what they are trying to do, the way they run specifically the mental health meds portion is ridiculous. You are charged for a med without a chance to even speak to a provider, ask questions, make an informed decision about the medication, etcetera, and then they will refuse you refund you no matter how quickly you reach out. I filled out the patient questionnaire looking for information on receiving anti-anxiety medication, and within an hour received a message from an NP that I’d been assigned a medication, here’s the dosage, we’ll reach out in 4 weeks to see how you’re doing. Absolutely no opportunity to talk to a provider face to face, decide jointly if this medication is right for you, make decisions about dosages, or choose a different medication. It’s exploitative and manipulative - they just want your money. I now will have a 6 mo supply of a medication I did not want and they refuse to refund me the $300 that costs. Had I known it would be like this, I never would have signed up for their services. Instead of helping me with my anxiety, this has made it 1000x worse as I am now unable to afford a medication I might actually want. I just want to warn everyone before this happens to you - if you’re looking for mental health meds, unless you can state specifically what med you want in the questionnaire, be warned that they will pick something for you, charge you, and you won’t even have an opportunity to ask questions beforehand. And then they’ll refuse to refund you. Be warned and good luck out there!! There are better programs that will actually work with you and let you speak to a provider.

Was overjoyed when I got a birth control to help with my periods. Wanted one thing from hers; to skip periods. Did they write that in my file before 7+ different “professionals” drop into the chat and play with my prescription? Nope. So did they know that before changing my prescription? Nope. They had no problem shipping a new prescription and charging me for it before I even knew the old one was discontinued. Asked the care team does it do the only thing I need it to do, was responded with a “no”. No help, no offer for the next prescription to do whats needed. No quick sorry for the rash decision making. Just left on a no. They didn’t notify me when it needed to be renewed. The medicine just didn’t show up. I asked if there’s a setting I should turn on so I know next time. Nope. Why did it even need to be renewed? Already answered the questions. They’ve messed up my hormones so many times in the last few years, I can only blame myself. But it was the accessibility. They just try to throw product at me. Good luck, it seems to help for a little while but then get thrown in the cracks just like at the Dr office. Cue the AI automatic “sorry for any inconvenience” bs.

This app is buggy and the user experience is very poor. There’s always loading issues where the app won’t load. The tracking progress experience was horrible but it seemed they finally fixed it. I went to manage the RX which the change refill date button is right next to it (why expose that button and why is it only a one click without a consent action?) I wanted to manage to cancel and when I accidentally hit the change refill date button, it automatically updated the date to the next day and I could not change it. I told asked customer support that I didn’t mean to click that and they moved my refill date. But then I was still charged and the refill was filled and is being sent to me. Any actions that involve changing payment subscription plan date require a final consent action (accept/deny) before fulfilling order. This is really bad user experience and a pain now because (1) I asked for a refund, and (2) now I have a whole refill order being shipped to me that I most likely need to ship back. Him/Hers, fix your app experience, especially when it involves subscription payments.

It was nice being able to get my medication shipped to me after moving across the country and experiencing significant negative life changes. However, when I asked for a refill on medication I had been taking in addition to one I recently had to get back on due to dangerous symptoms, they told me I couldn’t be on both. They also said I wasn’t taking it as prescribed. I explained that I had been taking it prescribed a certain way for 5 years but that I would like to stay on the other medication because of how serious my symptoms became when I stopped taking it. At that point, they canceled my subscription and kicked me off the platform, ghosting me when I asked why I couldn’t stay on the subscription they had me on previously. This is such an incredibly cruel and dangerous thing to do to someone, especially when they had written documentation of how bad my symptoms became just at a lower dose. I was shocked and disgusted. No one should be treated this way. It’s cheap for a reason. If you have any sort of severe psychiatric issues, RUN. There’s better options out there. I have NEVER experienced this kind of unprofessionalism in the 10+ years I’ve been getting treatment.

This was my first experience with psychiatry, and I was very optimistic. However I lost my faith in this program when the prescription I was told I would be receiving and the records in my account did not match, I brought up my concerns, and was pretty much dismissed. Multiple times, given a generic explanation and assurance I would be getting the medication they prescribed. I did I’m fact receive the medication they prescribed, however my records never reflects what I actually received. When I brought this up again multiple times I first was told that it’s a “glitch” in the system which will reflect whatever medication I originally “requested”. When I informed them I hadn’t requested a medication I was told they put one in for me when I didn’t so they would be able to pair me with a provider. I never took my medication, and I cancelled my subscription. The dismissive irresponsibility and unprofessionalism is unacceptable, just Willy Nilly mailing out prescriptions after a basic online questionnaire is negligent and greedy, on par with drug dealers. I’ve since switched to TalkSpace and have had a WAY better experience!!!!! Comparable cash pay rates AND they take insurance! DONT WASTE YOUR MONEY HERE!!!!

I have been using the tablets for about five months. I can possibly see that areas have filled in. They talked about seeing “baby hairs” but I don’t. My hair stopped falling out at about two months, and that certainly helped. I am going to try the tablets for another year and see what I get. The only side effects is that at about 3 months I had trouble sleeping, because my family doctor asked me to take them at night because I have naturally low blood pressure. I changed to day time and my blood pressure is not in an unhealthy range. I also have more hair on my legs, but if that’s the worst side effect I get I will be happy. I don’t think this is a bad review. Having my hair stop falling out is a good thing. I was losing it in clumps and now I’m not. My hair isn’t thicker yet, but it isn’t getting thinner and that was happening fast before. I hope it gets thicker, but if I stop losing my hair and the ones that fell out grew back I will be happy. They say you shed a certain amount of hair, I was shedding a lot and it stopped so that has definitely helped.

I heard about Forhers on a commercial and did more research on the company. My insurance won’t pay for GLP-1 drugs except for Trulicity that didn’t work for me. I saw the $299 price a month and was interested in the compounded GLP-1 meds. I was afraid of the sodium type I had heard about on the news causing severe side effects. This website reassured me they don’t use that type and use the same ingredients as the big drug makers use from certified facilities. I started filling out the questionnaire and everything went smooth until it came to the part of asking about any health conditions. It then asked me if I had any and I said yes. Then it came time a screen asking me if I had any of a list of kidney conditions. I don’t have an issue, but it gave no option to say no. So I had to choose something like other kidney conditions. Then the next screen said to describe them and I had to write I had no kidney condition. That needs to be fixed in the questionnaire to give the option of choosing, “no” instead. Once it got to the end it said if I was approved by a doctor to take this med whether I wanted a year’s worth, 6 months, and so on. If you choose the longer plan you get a discount on the med. I chose the 6 month option and am waiting to hear back if I am approved or not. I realize I will be charged all of it up front at once. So be careful with that and really decide whether you can afford this option or not. The next screen they wanted a credit card and told me I would hear back whether a doctor approved my med. Then they wanted me to download their app. That’s it folks for now.. I will add to this review again in the future if I can in order to help others about how this goes with Forhers. I am having trouble with the app. It basically freezes. I have the fastest internet available and know that it is not the problem. You need to fix your app.

I tried to sign up with Hers for a birth control subscription since my insurance was recently canceled. I explained that I have been on the same birth control for years and it is what my neurologist and gynecologist both want me to be on for menstrual migraines. The doctor assigned to my case asked if I have auras with my migraines, which I responded to with no. She then responded again that it’s dangerous to take birth control if you have migraine with aura. “Please confirm”. I responded yes I know that but I don’t think I have aura you are referring to. I was confused as to what she meant by confirm. She then said well you need to check with your neurologist since you obviously don’t know what kind of migraine you have. I sent the exact quote from my latest medical notes from my neurologist stating I am being treated for migraine without aura, and the doctor still sent me a condescending message that she can’t trust anything I say and she will not prescribe me the medication that I need. When I’m not on this medicine, I have horrible migraines and faint every day during and around my periods. It’s horrible to me that they refuse to help people who actually need it.

If you already know very well what medication you need and what type of service you’re looking for I think that this is a really great option to get medication quickly without insurance. But if you are looking to find a provider that will work with you and find medication for you before initially sending it out I would not subscribe to the service. I filled out my intake form yesterday evening and by about 12 hours later my card had already been charged $123 and I was being sent a three month supply of medication before I even get a chance to read my providers message. Upon looking at my providers message it felt like a generic message that was not created Based on a personal profile. I think it’s absolutely ridiculous to package and ship medication to someone who indicated on their form they wanted to explore options before they can even see and agree to what they are getting. If you call customer service and explain to them that you didn’t understand that they were going to send medication out before you even agree all they will talk about is the consent form and how that’s what you agreed to (even if on the app it says it typically takes 24-48 hours for them to even process the request) so they will not refund it. there’s nothing I can do but accept a three month supply of medication I’m not comfortable taking because a “medical professional” is willing to send out medication before we’ve even talked about it… TL;DR company processes my intake form, developed a treatment plan , and prescribed me medication I had never taken within 12 hours. (Intake form 8pm Sunday evening by 8am Monday morning shipping label is already made) Charged my card $123, will not issue a refund or accept a return for the medication they’re shipping before I even knew the name of it.

Super predatory, will charge you even after cancelling your prescription. For me, the product I received greatly increased my anxiety, so I cancelled my prescription. A week later, I get a surprise charge to my account for 147$, for an active prescription. So I check the app, and the app in big red highlighted text confirms that I had cancelled my prescription. I am currently disputing this charge with my bank, and the support team said that there was nothing they could do due to the prescription being approved already. The app demonstrates extremely predatory actions, and I cannot recommend it. Update - I ended up needing to talk to a couple different teams within the app an VIA email. I eventually got my refund, and it feels like both parties agreed it was due to the app not updating with current steps in their process. I can’t super recommend this app for the difficulty it was navigating through my issues, but it is quite easy to access basic supplements through if you know what you want.

I used hers for a couple years and I like the prompt responses and ease of use. It was a decent subscription service. My issue is that I was specifically evaluated for severe depression which included extreme weight loss and food sensitivity and they kept sending a ton of weight loss ads. I addressed it with their team and they did handle it well and with kindness, apologizing and removing me from email marketing. That said, I continue to get push notifications advertising their Ozempic and weight loss options. It’s such a huge turnoff when a company this big with tech this advance and a literal screening process that they don’t put in more of an effort to filter - or push any other kind of product. The emphasis of weight loss in general is, frankly, icky, but continuing to send to people who are having very serious issues with food - and issues that they know about because it’s in their evaluation records - is deeply concerning and problematic. Any, bye Hers. Won’t be using this service again.

This company offered free consultations. I did the consultation and they immediately sent me an outrageous amount of medication and charged me for it, despite the fact I was under the impression I had ONLY used the free consultation and not consented to being shipped any prescription. They refused to cancel the order when I reached out, so since I had already paid for the service I decided I might as well try a new medication. They prescribed it to me and gave me very little guidance for it. I had a mental health episode while trying to acclimate to it and they were of no help. Switched back to my old meds and cancelled my refills because at that point I’d received three different shipments of it. 6 months later, they charged me without any reminder or notification and are shipping me another 3 months worth. Im sure they will refuse to refund it again. No option in the app to remove your CC information, only to delete your whole acct and lose all your medical history. It’s a scam and they prey on people desperate for mental health care. Do not recommend.

I have amazing insurance and have no issues getting anxiety medication if I choose to, but seeing the Hers commercials made it seem like they give you a doctor that really takes care of your needs and recommends A PLAN, i.e., can offer something your regular medical provider can’t…so I gave it a go. Filled out the absurdly long questionnaires etc., I shared that I get general anxiety but will take Ativan if I have a rare panic attack. A doctor then messages me a day later with absolutely zero questions and says since you take Ativan daily I can’t help you, please see a doctor in person. It is apparent to me that this business plan is to throw at anxiety medications at as many women as they can as long as they don’t speak of any existing medications. Their commercial actually speaks for itself “you can get lexapro.” How is that a good idea to market it as an easy get? They are misleading that their doctors HELP YOU set up a plan. They do not care about you they will not help you unless you qualify for them to just easily prescribe medication.

This app is great for getting a prescription for a medication you are already familiar with but I would be careful trying new psychiatric drugs on the recommendation of Hers. After filling out a brief survey, I was quickly given a prescription for Cymbalta. I have been on Cymbalta for years but I recently moved to a small town where psychiatric care is unavailable and needed a prescription. This was good news for me but I was concerned with how quickly the prescription was given. I received one message from the psychiatrist assigned to me that consisted of a seemingly automated description of their services and the medication being prescribed. Psychiatric drugs can really mess you up if not taken properly and monitored by a doctor, I know from personal experience. Please just be careful. It appears to me that Hers is handing out serious drugs to people who may be desperate and need real help. Go to a real doctor if you aren’t sure what to do.

I signed up, everything indicated my case was being reviewed. After 18 days I inquired how long the process takes and they said I had to make an appointment. Then customer service came on and said it clearly says I have to make an appointment when I signed up and if I skipped that portion I had the opportunity to go back and make an appointment later. The problem is there is nowhere on the homepage or in my profile that says appointment has not been made. There’s no button to click on to make an appointment. Nothing. I have to go back in the chat and click on the link that was provided. I keep checking the link and no appointments are available. This is very frustrating. My status says that a provider is reviewing my profile or case so nowhere does it indicate that I missed a step. if you were going to have a status bar about where you are in the process you might want to add all of the steps a person has to take. Just putting that out there. At this point I don’t even know if I want to proceed.

I do not recommend this service. When signing up I remember thinking the price was a bit steep, but I needed the medication so I went for it anyways. After receiving it, I jumped through all the usual hoops with my insurance to find out how to submit a reimbursement claim and was told that I need a pharmacy receipt (not a regular receipt of purchase — a special receipt with medication information). I reached out to customer service to obtain it and was told that hers does not provide these receipts. So not only do they not take insurance, they also make it impossible to get reimbursed by your insurance. This is really something that should be made clear in advance. I’m sure they’re aware that this is an issue for people as I can’t be the first one to complain. Just go through your insurance, it will be way cheaper and you won’t have to waste time and money doing it twice. I will be telling everyone I know NOT to use hers. They will essentially rob you of $100 or more. So much for making medication accessible.

I have never had an experience with an app as bad as this and I’m considering deleting it. I had been using this app to acquire my antidepressants for over six months with no issue. Then one day I had to change the address of where I needed the medication because I had moved. Not only did the app cancel my upcoming order, but they canceled my prescription all together because they had run out of the pills. After two days of calling on the phone and trying to get a straight answer as to when I could get the medication, they made me create a whole new prescription for around $400. I was originally paying only $149. Why should I have to pay even more money for a medication I had already been prescribed? On top of that it took several days for me to get my new medication, leading me to experience painful withdrawal symptoms such as nausea, fatigue, vomiting, and a risk of brain zaps. This program has no problem screwing you has no problem screwing you over. Be careful!

My issues with this app is you don’t get thorough information nor someone who really cares. The licensed professional hardly asked me anything before giving me five medication options. I asked which she recommended for someone with my medical history but she said they all worked well. Instead I had to google all the medications myself to find out which might work well with my medical history. It ended up not working and I tried another but didn’t work either. I was very frustrated that no one was really guiding me. Perhaps i expected too much but for the service charge I expected a bit more. I ended up wasting over $100 on this app. Now I go to a real doctor in an office. Not that any real doctor will do either but I found one that did seem to take me seriously. Birth control on Nurx has been the only online subscription I do for this stuff. They seem more on top of it. And do answer my questions more thoughtfully.

As a longtime user of this access technology, many apps are very accessible and user-friendly for shopping and other activities, including my medical information, I find the inaccessibility totally lacking on this app you cannot login independently. You cannot see your account information without assistance from sided users, and there are many other features that are nonfunctional. It seems to defeat the purpose of medical care to have to share private information with someone to assist you to access it. I also find it poorly designed on the website where there is no dedicated login box popping up when you use it through Google. All it wants to do is direct you to the app which I don’t find useful. Also, there is no telephone number where you can call and speak with someone if you have technical issues or other questions which is unprofessional at best.

I was really hoping for a way to receive help from this app because therapy near me is too expensive and if I was able afford it I wouldn’t be scheduled with a therapist until MONTHS out with how much mental health issues have gone up everyone is too busy to help. And the commercials make it seem so helpful more than what it really is, I answered all the questions truthfully and when it got to the end it told me I do not qualify for anything. It should definitely explain why not just oh sorry you don’t qualify… okay? I’d like to know why !! It’s so stressful not being able to afford therapy or medication and then finally finding something affordable just to be told I somehow don’t qualify when I 100% have depression and anxiety, I've already been diagnosed but I can’t seem to ever actually receive help. I’d rate it at least 2, maybe 3 stars if they’d actually explain why I’m not eligible for help, but for now it’ll have to stay a 1 ! This is so disappointing and sends me backwards again.

I should have listened to the Reddit reviews that warned me and the ones that said response time was extremely slow. They were responsive at first, but the idea of personalized care is nonexistent. I got a letter from the founder saying that you could make changes at any time, but that is simply not the case. I told them the care was not effective for two months and I’ve been trying to get somebody to respond to me for almost 20 days and they still have not gotten back to me other than to say they will get back to me soon. I feel like they are running out the clock until my subscription ends so that they don’t have to do any extra work/update my prescription. They said they could not get in touch with the original nurse practitioner, which seems odd. I feel so disappointed, defeated and gaslit. Such a negative experience and the only thing I can think to do is to warn others and make sure they don’t make the same mistake I did.

Saw all the ads about hair growth supplements and was super intrigued because i have been experiencing a more shedding in the last couple years and a super small amount of thinning in some areas. for context i am a healthy 25 year old. i took the little quiz and it directed me to take the chewable oral minoxidil (1.25mg) with biotin. my biggest problem was that i didn’t fully educate myself on oral minoxidil and how it’s a long term commitment. i thought i could use it for 6 month to a year and it would stop the shedding and thicken my hair, but i was wrong. as warned the first 2/3 months came with a ton of shedding, some headaches if i wasn’t consistent and tons of body/face hair growth which was all manageable. i don’t think the large amount of shedding messed up my hair too much. then at about 4 months i have little to no shedding and no side effects. so i’m almost out of my 5 month supply (which is $160) and i don’t have the money to refill this. that’s is when i started looking into what happens if you stop taking oral minoxidil and i was shocked to hear that if you stop taking it all the new hair grown with fall out within 6 months. as a young person unless you have talked to a dermatologist or doctor, do not take oral minoxidil. i truly think i have wrongly prescribed this medication. i have decided to go the natural route for my hair now with a new shampoo, using rosemary oil and using a scalp massager to stimulate blood flow. i have about a months worth left and am planning on slowly getting my body off the medication because i read that abruptly stopping it will possibly have worse effects. i would definitely agree with other people with bad experiences that if you don’t 100% know if the medication is right for you, do not get it prescribed through Hers. hope this helps anyone going through a similar situation or someone that is looking into taking oral minoxidil.

Inconsistent communication between multiple “licensed” providers leaves me feeling like this is more of a scam than anything else. No provider that speaks to you checks your profile so none of them seem to really know what is going on with you and no “person” you speak with seems to check your message logs. When attempting to seek additional help, they charge in addition to your subscription. When changing medication kits they charge the same prices even if they remove medications from your kit, and when it came to nausea (which continues depending on the meds prescribed,) they charge to “fill a new prescription” even though they are aware of the side effects and they give you medication to combat this specific issue with your initial kit. It is very expensive to be given such poor care. I wouldn’t recommend using this company unless you already know exactly what you’re dealing with. It’s more of a rip off than a help.

The app seems very user friendly and the initial processing (assessment and prescription) happens very quickly, within a day or two. But once they process your payment, everything changes. The shipping takes forever, and it seems like they use the cheapest tracking method ever (status updates show “in transit” with no location details, plus mine said the shipment was delayed 3 consecutive days). When you reach out to customer service, the responses are very short, kind of a “it is what it is” response. I’m still stuck waiting 10 days after approved, no idea when I’ll receive my order, and short customer service answers that simply ask me if I want to continue my service with them. It doesn’t seem like my treatment will happen without lag between prescriptions - I’m thinking I’ll run out of my first bottle and then have to wait a couple weeks for the refill.

…And have them charge you as fast as they can without direct explanations or meaningful back and forth consultation with a medical provider. The access to this healthcare seems nice, but there feels like it is focused on getting your money versus helping people. There are more responsible companies out there that take more time to explain medications. They hide behind legalese and barely mentioning things that require you to have to read between the lines. They are easy to contact when you have an issue, but you will not be refunded. Update: It is nice you respond to these, but I reached out to support from the start, before I left this review…so why would you change your response? It takes time to contact you…and I am not really up to doing that if the answer is gong to be the same. I was told I could not be refunded, is that something you are willing to change? If so I will reach out as you suggested.

DO NOT USE I said specifically I wanted a name brand and instead of them telling me in the beginning that they couldn’t prescribe a name brand they sent the order . They gave me the wrong tracking number (to give reference i places an order on the 31st ) the tracking number said delivered august 7th In a completely different state and when I asked for an updated/corrected tracking number all they did was take the tracking off. Then it came in a generic brand that was the not even the right dosage compared to normal . SAVE YOUR TIME ,EFFORT, and MONEY!!!! ITS NOT WORTH IT. Then I got told they only did generic brands and that if I wanted a brand I should’ve gone to my primary ! Like if they would’ve been forthcoming with that info I would never had accepted it. I had even tried to cancel the order but then they said they’d “resend the package “ because it was USPS that messed up ! Just overall ridiculous and NOT WORTH IT !

I paid for GLP1 sold as comprehensive program. - all lies very vague information, difficult to navigate , there is no search option to look up simple information or instructions, the program keeps stressing protein and doesn’t provide nutritional content with the recipes, I think I saw maybe 2 that had it. You can only chat with medical care team Only .. there is no phone number to speak to a medical care team member. I called a number and a very vague guy kept giving same answer he is only CS and couldn’t even tell me where any information I was looking for on the app was or how to find it. I have been sending simple questions to chat box and over 14 hours have gone by with no reply. It says they reply within 4 hours. NOT WORTH THE MONEY .. This would be fine if the were more transparent with information you need to be on the diet and the medication.

Love the program as you can use your HSA/FSA money towards it. They have lots of healthy recipes and other type of support articles/programs for what you are seeking. However, this app needs some work. FaceID doesn’t work no matter how many times I select yes to use it (settings are correct). When I try to complete my check in through the app, the message doesn’t go through and I have to check in again via the website after getting emails stating I didn’t check in. Please, someone fix this app. I tried reporting this directly, but it’s impossible to get to a place where you can just report an issue. Today, the app isn’t allowing me to sign in at all despite everything being correct. I can sign in on the website no problem.

Do not use them this a malpractice suit waiting to happen. They are praying the desperation depression causes. You won’t get answers to your questions, they copy and past answers and don’t check your prior messages. It’s only about selling you the medication. They even ask when you sign up “have you been on the medication before” my answer no…. “What medication do you want” they actually have an I don’t know and a list to just check. So with no discussion, knowing nothing about depression, and not so much as a conversation I’ve been put on meds I now can’t come off of and if you ask the “dr” which is an rn why they didn’t read your notes or the question you asked they just kick you off the platform and tell you to stop taking the medication…… I scored like 22/24 and was never even suggested to speak w a doctor. I for one will be reaching out to the BBB DOJ FCC AND A MALPRACTICE ATTORNEY RUN FAST FROM THIS COMPANY!!!!!!

I took the assessment and agreed to the terms and conditions. They offered 3 months plans, 6 months plan and annual. The 3 month plan for mental health was $167. Expensive but I figured for getting all my mental health medication shipped for free with a 3 month supply it would be worth it. I took the mental health assessment and agreed to pay 0$ dollars until after a provider reviewed my info and prescribed my medications. The next day the provider let me know that my subscription only covered 1 prescription. So $167 plus shipping cause it’s not free, plus you have to pay the pharmacy for the cost of the medication , they do not clarify this in the fine print. It is only revealed once the medication is prescribed to you. However once prescribed you cannot cancel and get a refund. I was really hoping that this would be a good way to get all my meds filled. I should have listened to the other reviews. 0 Stars

I’ve been using Hers for weight loss purposes over a year now. While I will say it has delivered great results (down 50 pounds in 1 year) it is significant overpriced. I started shopping around and connecting with my provider after Hers switched pharmacies on me and the new pharmacy was not as good as the first. If you want a better product and cheaper price, go to MOCHI health instead. I made the switch and will be saving about $300 a month for a better product. Mochi also allows you to use health insurance info (hence the lower costs) AND set up your HSA card for automatic payments, unlike Hers which forces you to submit forms monthly for reimbursement. Thank you Hers for getting me started but it’s time to move on to bigger and better things. Looking forward to saving money and upgrading my product type.

I used to love using HERS as it was cheaper and easier than seeing psych for my sertraline. However, the company has switched over to AI and it’s now nearly impossible for them to function properly. I get a supply of my meds every 3 months, and for the last year, I have had to call numerous times each time I needed a refill because there’s always a “technical error” that keeps my prescription from being refilled. I get it, system errors happen but every time? I don’t have enough time to sit on hold for hours to get something that should just be billed and sent out automatically. Not to mention since they’re SSRI’s I have to go cold turkey on meds waiting for them, which leads to withdrawals and brain zaps. They really don’t care about their customers and it’s all a money grab now. Just consider something else because this isn’t worth it.