TeamSnap Customer ServiceTeamSnap, Inc.

TeamSnap Customer Service

TeamSnap is the #1 Sports Team Management app for coaches who'd rather manage their teams than manage their technology.

Easy to use. Loved by parents. TeamSnap is team management made simple.

As a coach, you do a lot less coaching than you signed up for. You juggle text chains and messaging apps. You track down RSVPs and symptom checks. You field emails and calls, often sharing the same information again and again.

We're here to help.

With over 23 million users in 196 countries, TeamSnap brings team management into one place, run from one app. Let us take the work out of play, so you can get back to coaching.

ONE PLACE FOR EVERYTHING
Whether it's field numbers, uniform colors or start times, share important game or practice details with team schedules. Parents have a single source of all game and practice info. You have your evenings back.

ONE APP TO MANAGE IT
You don't need to worry about staying on top of chats in one app or texts in another. Our all-in-one team management app simplifies managing youth, recreational and competitive sports, including soccer, hockey, baseball, basketball, softball, football, lacrosse, volleyball and 100s more.

– Team Communication: Send messages to your entire team or select groups; let players know about last-minute changes with push notifications or text messages

– Roster Management: Build your team, gather player details, set lineups, and know who’s coming ahead of time

– Scheduling: A single source for all game and practice details that also syncs with your favorite calendar apps

– Live Updates: Get your team and the extended sports family in on the action with real-time game updates and post-game reports
– Team Safety: Keep your team safe this season with our built-in symptom screening

NO BUDGET? NO PROBLEM.
Choose the team plan that’s right for you. Our core messaging and management features are available for $0, including Team Chat, Health Check and Scheduling.

Your team need more this season? How about player tracking, statistics, photo storage? Check out our Pricing page. We have plans built for any budget.

To help you choose, we'll start you out with our 21-day Free Trial. Test drive our free and premium features and decide which ones are right for your team this season.

Download TeamSnap and create your team today!



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TeamSnap App Comments & Reviews

TeamSnap Positive Reviews

Love it, but could be even better if...I’ve been a soccer mom for 10 years and also coached for 5 years, so I’ve had to use many different communication tools over the years. Teamsnap has been the best at getting parents up to date from the Coach and also at bringing parents together. For older teams, we love the Live Game feature because we aren’t at all the games now that our kids drive. For our younger teams, it’s great because we share photos and plan off field team events easily. I have problems with being the owner of multiple accounts and teams (older kids have their own, and it causes issues with mine because I get listed twice), I also wish the customer service were more prominent because I don’t know how to fix these issues! Lastly, they should make it more obvious to Coaches which messages actually text parents (is it alerts, messages or mail..our coaches get it mixed up!). Overall, I LOVE this app..Version: 4.3.1

Great Concept... how kids still have so many quirks?This could be the new standard for coaches and teams but many quirks and unintuitive features hold it back. 1. I’ve entered the location of the games, yet on the map it still says address not located but the pin and the math is exactly the address I just put in. Totally confusing parents. 2. Inside of the app, in the email section, I cannot reply to an email. Is this intentional? Should I be replying through my Gmail or Hotmail account? I’m not sure?!?!? 3. The attendance feature is apparently not activated. Apparently the team “creator “has to set this up. Not sure if it is a paid service??? 4. I don’t understand what ends up on the Home screen. The schedule seems to be solid but sometimes there is missing information on the Home screen for next games, practices, etc. This is totally confusing parents. I’ve had to tell them to skip the Home screen altogether and just click on the schedule. When parents can’t depend on something, it is scary how quickly they will abandon it. I would fix these, and the other issues mentioned in these numerous reviews quickly before I create my own app and take over your business!!! You’ve got more work to do than just changing out the Air filter!.Version: 4.7.3

Great app with one flaw they clearly are choosing not to fixPROs: This app is great. Easy to add teams from multiple sports to organize practices, games, field locations, notes, etc. Also seamless integration with Applemaps or Waze (dependent on team manager putting right gps location into teamsnap). Ability to view schedule by sport, or across all teams for an overview of all the sports-related shuttling you have to plan around for the next month is indispensable. I literally cannot think of any way to make it more efficient to manage multiple kids in multiple sports. CON: it is great to be able to share files as attachments to team communications (documents, pictures of the team, etc.). This can only be done via computer, not tablet or mobile device. This is absurd in the year 2018. Every app on every mobile device has seamless ability to take a picture and attach to whatever communication is being sent. If anyone minding the shop cares about the customer experience, someone in the brain-trust at Teamsnap will put someone on a project to add this feature, and in 6 Months we’ll all enjoy it..Version: 4.4.3

Good, but Photo viewer needs work.This is a very popular easy to use team app. Have used it for years on many teams. One nice feature is the photo sharing ability built in under the “media’ tab. They include a generous amount of space and you can upload full-res photos which can then be shared by team members. The one downside is viewing. The standard viewer is 4x6, and it does not support using keyboard arrows like windows and other apps to scroll through the pictures. Instead you have to click the little next or previous arrows above the pick. Very monotonous and uncomfortable. Even more annoying is if you want to see the full size image you can click on the picture, but there are no controls to go to the next (or previous) pic! And since they don’t support keyboard direction keys, you have to figure out for yourself what to do. Which is hit your browser back button to take you back to the previous screen. Hard to believe something so simple (yet important) to basic functionality was overlooked. Hopefully they’ll add it soon..Version: 3.16.1

Great but customization lacking for $99The app is great and love the simplicity, but if you’re going to restrict customization that most of the free apps offer for free, it shouldn’t be so limited. I paid the $99 (PER TEAM) to upgrade for the sole purpose of customizing to make it easier to flip between the multiple teams I manage and more visibly see which one I’m working on, but there isn’t a lot of customization and most of it is only visible on the website, which I’ll rarely use. The app is the whole point and honestly, it’s a more than a bit ridiculous I just paid $99 per team to allow me to put my logo on the team, which all other apps I’ve used or looked at offer for FREE. I don’t need any of the other features in that price point. Basic customization should be free and should be visible in the app, not just the website. These are easy enhancements and I hope TeamSnap will consider offering them, and at the lower price points (including the free version)..Version: 6.3.1

Best app ever for TeamsportsGreat app. Spend the money on the full access and get your team on board to only communicate to through one app. If you really get parents and players on board, it will remove a lot of communication problems, drama, and repeated questions. You do need one person to really make sure all info is communicated once then the system will send a reminder. Encourage all players and parents to use app on their phones. When a question arises, refer them there. All players can get email from site. No more asking manager for it. Can separate messages to certain players. No more long strings of reply all. Have your players mark availability and no more questions of where is coming or not. Have a player that is sick, not it in there availability. Beat thing is parents can subscribe to calendar and it will import to their calendar. No more manual inputs. If manager change game Love this app!.Version: 3.16.1

Westhampton Subdivision, City of Clarkson Valley, Sewer & Water UtilitiesOur subdivision is 52+ years old. Piping for sewer drainage and storm sewers drainage has never been replaced, corrected to date. Attention between City of Clarkson Valley, Westhampton Subdivision , MSD Sewer, and Missouri Water is needed by the residents - (whom pay subdivision fees, taxes, utility bills, and insurance ) please note :Water Company says funding is on HOLD for restructuring and replacement common ground storm sewer? Are the 95+ homes in our subdivision ( and the trustees representing us ) aware of this issue ? Finding (with stipulations) homeowners paying $28 yearly Assessment Tax to City of Clarkson Valley is only for lateral sewer problems OFF our property? Missouri Water & MSD continue (with no resolve or involvement) to deny responsibility to update storm sewers traffic from Kettington, through our common ground, to the Trowbridge main. The unresolved, most assuredly will bring down property values over time if not repaired. Besides the numerous water shut-downs and nail biting flash flood storms to endure..Version: 6.3.10

Enhancement pleaseThe chat feature is great however it would be really nice if we could have multiple chats with the same people in them. We talk about many things over chat and sometimes the thread gets all intermixed between what we’re trying to talk about. So a chat for each topic would be great but we can’t have more than one with the entire team on it. You can only create multiple chats if different combinations of people are on them. Having a way to do chats with the same people but multiple chat windows so that they were based on different topics would be awesome. If that can’t be accomplished is there a way to add chats into an event so that when you go in the event you can go to the chat for that event and then see the things that are chatting about specific to that event..Version: 6.3.5

Fix Refresh IssuesRecently for each game, refresh issues are serious. The RSVP are not refreshed. It’s happening from last 30 days or so. In the previous versions, pull down used to show dotted circle as progress for downloading new data. With current version, even after repeated pull down it doesn’t refresh. You log out and log in and data is still stale for list of players. It’s very painful as you have to use web browser to review games RSVPs to make decisions about declarations of the games with the list of current players. It’s irritating. Please fix this issue. I like TeamSnap as it makes organizers life easier and we pay for ultimate subscription. If I have to really ask for new feature set, it will be various styles of polls for collecting feedback, ratings and input. Single choice and multiple choices polls. It will be very helpful as organizers can gather data for many topics related to events and sports. Thank you keep the good work and stabilize this product..Version: 3.9.4

Love it!We’ve been using team snap for several years now! I love it! I love that it has updated throughout the years. With the updates I do have some suggestions… 1. With the invoices we had a problem on where our athletes were only able to view their invoice. Their parents we not able to view them unless the looked on their child account. If there was a way to make it so the parents could see them on their account that’d be awesome!! 2. When uploading pictures to an album we can only pick one at a time. I’d love if we could upload more then one at a time. I have some parents who take tons of pictures so uploading one at a time is a little annoying. Other then those 2 things I love it! If I could I’d do a 4.5 on the stars I would! And the .5 is honestly because of the 2 things I said earlier. But honestly I love this app tons! Highly highly recommend it!!.Version: 6.3.2

Outstanding!!!!I just started coaching this year 7&8 year old boys soccer. I was emailing the team parents all info that was needed for each game and practice. Then trying to figure out who was coming and who couldn’t make the games/practices. This app allows me to set a schedule with all info needed for each game/practice. Now the parents can just open the app and have everything right in front of them. The app also has a health check, which our rec league requires a log of all kids and coaches that may have been in contact with anyone exposed with COVID. Now they log in before each game and practice and answer a few questions and then I can export it to the league officials. I highly recommend this app for any type of team sports..Version: 6.3.2

Love You Developers!TeamSnap as an App is great at what it does. We’ve used it for our daughters sports ranging from Softball and Volleyball to Basketball and Soccer. It’s awesome. The communication and schedule sharing changes the way you interact as a Coach and a Parent. But, behind this incredible App are the true heroes....the Developers! I don’t know them, but I feel like I do. As a software developer myself, I feel like we’re best friends already. If you have this App installed and an update becomes available, I implore you to read the release notes that go along with said update. They are humorous and good natured, and offer a glimpse into the fun and joy that the developers put into making this great App for the world. Thank you TeamSnap Developers! Whoever you are, wherever you are....Version: 5.2.0

Good app, needs to streamline message optionsI’ve used this app for 3 seasons girls softball teams and it’s great - keeps team organized and parents informed. The thing that keeps it from getting 5 stars are the (too many) Messages options: Email doesn’t support reply all. You send an email out and it’s one and done. If you want to update that email, you have to compose a new email. Posts (Message Board) do not have attachment option. It would be helpful to pin a post at top with an important attachment so parents can refer back easily (instead of wading through emails). Alerts are confusing. I received a few alerts from a parent thinking it was sent to the whole team when it was just to me. Team Chat. I have no idea if everyone has seen a chat I’ve put out or if they even know how to access on their mobile phone app. People don’t tend to reply to chats, I think because it looks generic and you have no idea who’s reading - is it grandma, parent or friend who signed up kid? It would be great if your product team created a messaging option akin to a group text like whatsapp, where the user opts in a cell phone number and name to be used in a group where we can exchange messages, photos or attachments. This would replace team chat..Version: 4.3.3

Could be betterOur club has used this app for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from the app when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make this app more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen..Version: 6.2.0

Decent. Needs a few tweaksI’ve managed two teams using TeamSnap. It’s a pretty useful tool for team communication. Here are my asks: - We need a fields for pronouns for everyone: players, coaches, and families. Also, more gender options than “male” and “female.” - Mobile phone document sharing. I’m not the first to say it. That request has been around since 2018, at least. - Fix the alerts. Families frequently don’t get notifications, and it’s not their phone settings. I’ve checked. On my phone, an iPhone, I have badges turned on, but TeamSnap rarely displays a badge alert when I have a new chat message. I don’t see any sign of there being a new message until I’m in the chat window itself. I usually only know via sound alerts. Occasionally a badge alert shows up, but not often. Would be nice to see it fixed..Version: 6.12.1

So handy as a first-year team managerA parent recommended this app to me to use, and I’m so glad! I’ve appreciated having options to track some basic stats for our U-8 team, and the app has really helped keep everything in one place. Looking forward to seeing a couple very small enhancements come to the app, and appreciate some of the extra control adjustments in desktop view. I’d recommend this app to other parents helping support teams, and am already considering volunteering at team manager again next time. Spreadsheets feel archaic when compared to this app. 👍🏻.Version: 6.3.4

Used to love the app, but not since they changed lookWith multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open the app and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team..Version: 4.1.2

Ads for teams I don’t own, even though I have a paid subscriptionThis app is great for coaches and managers. We pay for the subscription and feel that it’s worth it. What I don’t like is the ads. They aren’t on the team I manage. But now I have to pay to eliminate ads on teams I’m a member of but don’t own? Even though I already have a paid subscription to the app? Sorry, that’s a crap way of sneaking in ads regardless. The new features on the app are nice, but aren’t universal between the mobile app and the desktop. It is really hard to set lineups on my phone. All of the heavy lifting (scheduling, rostering, etc) is done on a laptop. And the chat feature is only available on the mobile. It would be helpful to have that functionality across platforms..Version: 6.1.4

Mountain bikingI’m 14 and mountain bike, now in my years of playing sports since five this is a great way to communicate considering that communication was extremely difficult through sending emails and texts and waiting on them, but with team snap they update almost instantly which makes your team so much more aware of what’s going on for things such as, practice, events, and even a team mix up. I will recommend this to anyone who coaches, cause the kids will find it a lot better to use this type of technology instead of their parents telling them!.Version: 6.3.0

CommunicationWonderful means of communication! As a coach I know that in today’s busy and hectic world communication is a must. Keeping players, coaches and family members informed throughout the season is an absolute must. This app makes that so simple, so as a coach I can spend more time focusing on things that make us a better team and less time worried about keeping everyone informed of information as it changes throughout the season. An absolute must in today’s busy and demanding world. Great app and easy to use. Couldn’t be happier. Coach Keplar.Version: 5.0.0

1 flawAt first this was a 5 Star even with the flaw. And if I can rate the customer service, it would be 6 Stars. However the only part that irritates me is the payments section. When you add a new player on an existing roster, all of the past dues are added. Irritating to delete one payment at a time but doable when the team is new. One year in to this app and I added 3 new players, I had to delete months of payments one at a time for each girl, other wise it says they owe $2000 (or what ever your dues are). Now it’s a royal pain to add players. I submitted a request to improve the payment feature a few times over the year but nothing has been done yet. Once that is fixed, this app goes back to 5 Stars..Version: 4.3.3

Super Useful with an Annoying ProblemThis app is incredibly useful to facilitate team logistics and to share team info. As long as team parents participate, the app will let you know who is going to practice each day and help you plan around attendance. It can let you update game scores and results in real time (for parents who can’t be at a game). It has a team only chat; very useful for games on the road. Only problem- the app always has a little orange dot to make it appear that I have a missed message to read. I’ve opened everything in the app to make sure (and I’m pretty familiar with it after three years of use), but I can’t get the annoying alert to go away..Version: 6.2.1

Good so farI downloaded this app to help a college that I am part of communicate better and it has been amazing at doing just that. Everyone loves it however there are a few that could use some fixes, for example it would be great to be able to upload multiple photos at once and also video upload through the app not just online. One thing that we use a lot in our group is the group chat and that could use some improvements as like maybe support for third party keyboards from the AppStore as well as video and maybe gif support. I hope this feedback is helpful in helping improve the application..Version: 4.1.2

3 things I love about a TeamsnapAs a coach, I had been using WhatsApp to communicate with the parents of my team. When another coach told me about Teamsnap, I decided to check it out. Here are 3 things I love about Teamsnap: 1) I love how I can have everything in one place. No more using Sign-up genius for half-time snacks. Teamsnap “Assignments” takes care of that. 2) I love how easy it is to communicate a cancellation or a event change. When weather causes a cancellation, I edit the event by sliding a button and immediately the parents are informed by email of the change with subject heading that makes it crystal clear 3) Statistics. I am a numbers guy. I love how the outcome of each game can be immediately communicated and becomes a thing of record. With that, you can keep track of who scored, who gave an assist, who fouled...and many more. The one thing I wish it had was interface with Apple CarPlay. That way, I could receive messages while on the road and respond immediately I’m sure the good folks at Teamsnap are working on that.Version: 5.0.0

Stopped working.I got this for kids team. Worked great in the beginning but then it started having issues. Just started the season and now I am team manager so it is worse now. When I tap some of the buttons it just shows a blank screen. It won’t pull the roaster with a message it couldn’t “fetch” it. I can’t log out because that screen is blank even after refreshing the screen. I have deleted and reinstalled the app now twice and it seems to be working better. I was contacted via email by the company so I could trouble shoot the problem with them. If things go funky again I will contact them..Version: 6.3.16

Doesn’t update consistentlyThere are some good things about the app, but the most frustrating is that it doesn’t update consistently if there are changes to the schedule. For example, our games for our tournament were updated by the team manager. The location of the games changed, but when I click on the direction link, I get directions to the previous venue. Other parents can click on it and get directions to the updated venue. We had another instance where a game was canceled. Most of the parents got the update, but one or two parents were still showing the game as being scheduled. Those bugs need to be fixed..Version: 5.4.0

No notifications - fixedUpdate- I was contacted by their support and was sent steps to help fix the issue. IT WORKED!! Our team is about to host a large meet and I am so excited for this fix. Thank You!!! Suddenly last fall the notifications just stopped. I have doubled checked my settings multiple times. Deleted and reloaded the app multiple times and still NOTHING. I have missed numerous messages!!! I am working on getting the organizer of our team to find a different app that actually works..Version: 6.3.8

Too fragmented from TeamSnap websiteThe app still seems fragmented from the TeamSnap website, and you still have to use both. For example, you can view emails through the app, but you can only respond to them through the website. Team group chats only work through the app, but users who only use the website can’t view them. They don’t even get a notification that there are new messages on the team’s group chat. Assignments only work through the website, and are invisible through the app..Version: 4.4.3

Can't live without itTeamSnap is the ultimate app for getting your teams organized. I can't live without it or be effective as a team manager without the use of TeamSnap. It's flexibility and robust features allow me to do all the things I need on a daily basis to better manage my children's sports teams. I have even recommended that our dance studio use TeamSnap. I truly believe that you be foolish not to take advantage of such a powerful platform. I hope they continue to evolve TeamSnap - for the price, it's an invaluable tool. Keep up the great work!.Version: 3.9.3

Great tool for sports!This app has been very effective in organizing and broadcasting info for all sports teams we have been associated with! Highly recommend!!!.Version: 6.3.16

Rhea’s dadGreat resilience . Keep up the team spirit , more wins to come !.Version: 6.3.13

Support 6.3.16Hello, With version 6.3.16, i am unable to open the app on my iPad air 2 on iOS 14.8.1. Please verify and correct the issue. Thank you.Version: 6.3.16

NotificationI love using this app, but the notification bubble that goes onto my app on my Home Screen never goes away and it’s annoying. It always shows that the bubble has 2 notifications but I know I don’t, it bugs me. I have uninstalled and reinstalled a couple times in the last couple days but it never goes away. It also shows that I have 2 notifications when I just installed the app and not resigned in. So the bubble on my app is apparently permanent! Overall I love the app..Version: 6.3.16

Better than the clubs.This app is so much easier and more user friendly than the regional soccer associations websites for sure. I don’t know why they don’t switch to Team Snap for everything including player cards and verifications. Such an easy to use system..Version: 6.3.13

TeamSnap is AwesomeI depend on TeamSnap for information as to game times and it has been accurate and dependable..Version: 6.3.10

Turn down the volumeThe ads are very loud. Dont use the app at work..Version: 6.3.12

Paying for nothing? Hope not!I have a monthly membership with team snap. One of the promises of the paying membership is to get rid of the ads. Well it isn’t fulfilling its promises and I am bombarded by ads. Three years ago, I was also a paying customer and the same thing happened all the time. This time around I was hoping the problem had been resolved. This annoyance is why I gave 3/5 stars..Version: 6.3.12

Great app I don’t understand why people are so upsetIt’s such a good app and tells me when I have hockey and where! Very happy and I can add members of my family so they also know where to drop and pick me up after practices/games Best app ever.Version: 6.3.9

Can’t remove notification badgesThe app would get a higher rating if it didn’t have 6 notifications stuck in it. The red badge with a six won’t go away no matter what I do. I tried opening every page within the app, uninstalling and reinstalling, and it is still there. But the worst part is that I sent an email for help and didn’t receive a response. Not impressed. Updated: fixed my issue and now I love it. Thank you!.Version: 6.3.8

Great App for Team CommunicationLove how customizable and user friendly this app is. Great to keep communication in one place and easily update everyone on the team in real time. Couldn’t imagine managing a minor hockey team without it!.Version: 6.3.6

Great appThis a great app for team communication..Version: 6.3.5

Some ads make it impossible to access infoUsers should have the option to view the ad and not be trapped and delayed from accessing details from TS quickly. This Tim Hortons fee card crap has got me unnerved.Version: 6.3.5

Use it for every sportIt is easy for managers and parents to organize all the activities..Version: 6.3.5

GoodGood.Version: 6.3.5

What’s with the calendar?I normally love this app and would give it five stars, but for some reason the calendar that I imported does not allow for an alarm to be set. I’ll try setting an alarm 1 hour before the event, and I swear the next day it’s changed back. So weird..Version: 6.3.5

Decent appWould probably give it 5 stars if they let you remove your profile picture without having to replace it 🤪.Version: 6.3.5

Outstanding app for busy families.I have been using this app for 9 years. I could not live without it. I have used it as a Team Manager and as a busy mom who needs to check my 3 kids’ schedules. Directions, schedules, rosters, contacts, availability all in one place. Absolutely BRILLIANT! Can I get stock in this company?.Version: 6.3.5

Notifications Not WorkingI have deleted and readded and gave the correct permissions- no notifications for one team, although I get from another. Confused.Version: 6.3.5

MmmmGood app good soup.Version: 6.3.4

Pleasant experienceVery useful and enjoyable app. Efficient, helpful and responsive customer support!.Version: 6.3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.13.0


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