TeamSnap Customer Service

TeamSnap Positive Reviews

Love it, but could be even better if...I’ve been a soccer mom for 10 years and also coached for 5 years, so I’ve had to use many different communication tools over the years. Teamsnap has been the best at getting parents up to date from the Coach and also at bringing parents together. For older teams, we love the Live Game feature because we aren’t at all the games now that our kids drive. For our younger teams, it’s great because we share photos and plan off field team events easily. I have problems with being the owner of multiple accounts and teams (older kids have their own, and it causes issues with mine because I get listed twice), I also wish the customer service were more prominent because I don’t know how to fix these issues! Lastly, they should make it more obvious to Coaches which messages actually text parents (is it alerts, messages or mail..our coaches get it mixed up!). Overall, I LOVE this app..Chasing KrisVersion: 4.3.1

Great Concept... how kids still have so many quirks?This could be the new standard for coaches and teams but many quirks and unintuitive features hold it back. 1. I’ve entered the location of the games, yet on the map it still says address not located but the pin and the math is exactly the address I just put in. Totally confusing parents. 2. Inside of the app, in the email section, I cannot reply to an email. Is this intentional? Should I be replying through my Gmail or Hotmail account? I’m not sure?!?!? 3. The attendance feature is apparently not activated. Apparently the team “creator “has to set this up. Not sure if it is a paid service??? 4. I don’t understand what ends up on the Home screen. The schedule seems to be solid but sometimes there is missing information on the Home screen for next games, practices, etc. This is totally confusing parents. I’ve had to tell them to skip the Home screen altogether and just click on the schedule. When parents can’t depend on something, it is scary how quickly they will abandon it. I would fix these, and the other issues mentioned in these numerous reviews quickly before I create my own app and take over your business!!! You’ve got more work to do than just changing out the Air filter!.ThohffghVersion: 4.7.3

The best - exceptThis app is the best IMO of the apps like this to help with sports teams. Things just work properly - you can put directions to the games and it links to maps, you can put in schedules and the chat has full feature functionality unlike some alternatives. However, the monetization in this app is greedy and gross. If we did things the way the app is designed, we’d be paying multiple dollars per month, per team. Not to mention a few more on the team member end just to get rid of ads. Considering that everyone wants free reign to hit your wallet repeatedly these days, I’d be broke if I did everything like this. Many, many features are locked behind the paywall, including availability and even having more than 15 on the roster. But even if you pay, your roster is still capped at 25 until you go up yet another tier. Notifications are buggy - you usually have to click out of the screen you’re on to reset them because ads are generated when you change screens. TL;DR - they’re the best around. Unfortunately they know it. When I have more than 15 players I use an alternative and just live with it..Tbeau22Version: 7.17.0

Great app with one flaw they clearly are choosing not to fixPROs: This app is great. Easy to add teams from multiple sports to organize practices, games, field locations, notes, etc. Also seamless integration with Applemaps or Waze (dependent on team manager putting right gps location into teamsnap). Ability to view schedule by sport, or across all teams for an overview of all the sports-related shuttling you have to plan around for the next month is indispensable. I literally cannot think of any way to make it more efficient to manage multiple kids in multiple sports. CON: it is great to be able to share files as attachments to team communications (documents, pictures of the team, etc.). This can only be done via computer, not tablet or mobile device. This is absurd in the year 2018. Every app on every mobile device has seamless ability to take a picture and attach to whatever communication is being sent. If anyone minding the shop cares about the customer experience, someone in the brain-trust at Teamsnap will put someone on a project to add this feature, and in 6 Months we’ll all enjoy it..Fletch F Fletch Esq.Version: 4.4.3

Good, but Photo viewer needs work.This is a very popular easy to use team app. Have used it for years on many teams. One nice feature is the photo sharing ability built in under the “media’ tab. They include a generous amount of space and you can upload full-res photos which can then be shared by team members. The one downside is viewing. The standard viewer is 4x6, and it does not support using keyboard arrows like windows and other apps to scroll through the pictures. Instead you have to click the little next or previous arrows above the pick. Very monotonous and uncomfortable. Even more annoying is if you want to see the full size image you can click on the picture, but there are no controls to go to the next (or previous) pic! And since they don’t support keyboard direction keys, you have to figure out for yourself what to do. Which is hit your browser back button to take you back to the previous screen. Hard to believe something so simple (yet important) to basic functionality was overlooked. Hopefully they’ll add it soon..Watchin the Wheels Go RoundVersion: 3.16.1

Great but customization lacking for $99The app is great and love the simplicity, but if you’re going to restrict customization that most of the free apps offer for free, it shouldn’t be so limited. I paid the $99 (PER TEAM) to upgrade for the sole purpose of customizing to make it easier to flip between the multiple teams I manage and more visibly see which one I’m working on, but there isn’t a lot of customization and most of it is only visible on the website, which I’ll rarely use. The app is the whole point and honestly, it’s a more than a bit ridiculous I just paid $99 per team to allow me to put my logo on the team, which all other apps I’ve used or looked at offer for FREE. I don’t need any of the other features in that price point. Basic customization should be free and should be visible in the app, not just the website. These are easy enhancements and I hope TeamSnap will consider offering them, and at the lower price points (including the free version)..CpjdnyVersion: 6.3.1

Best app ever for TeamsportsGreat app. Spend the money on the full access and get your team on board to only communicate to through one app. If you really get parents and players on board, it will remove a lot of communication problems, drama, and repeated questions. You do need one person to really make sure all info is communicated once then the system will send a reminder. Encourage all players and parents to use app on their phones. When a question arises, refer them there. All players can get email from site. No more asking manager for it. Can separate messages to certain players. No more long strings of reply all. Have your players mark availability and no more questions of where is coming or not. Have a player that is sick, not it in there availability. Beat thing is parents can subscribe to calendar and it will import to their calendar. No more manual inputs. If manager change game Love this app!.Coachs perspectiveVersion: 3.16.1

Westhampton Subdivision, City of Clarkson Valley, Sewer & Water UtilitiesOur subdivision is 52+ years old. Piping for sewer drainage and storm sewers drainage has never been replaced, corrected to date. Attention between City of Clarkson Valley, Westhampton Subdivision , MSD Sewer, and Missouri Water is needed by the residents - (whom pay subdivision fees, taxes, utility bills, and insurance ) please note :Water Company says funding is on HOLD for restructuring and replacement common ground storm sewer? Are the 95+ homes in our subdivision ( and the trustees representing us ) aware of this issue ? Finding (with stipulations) homeowners paying $28 yearly Assessment Tax to City of Clarkson Valley is only for lateral sewer problems OFF our property? Missouri Water & MSD continue (with no resolve or involvement) to deny responsibility to update storm sewers traffic from Kettington, through our common ground, to the Trowbridge main. The unresolved, most assuredly will bring down property values over time if not repaired. Besides the numerous water shut-downs and nail biting flash flood storms to endure..TrowbridgeMillerVersion: 6.3.10

Good-ish. Two gripes/suggestionsConceptually TeamSnap (and its competitors) is good. I like the interface. But two things annoy me and they are easy fixes to my mind. Note that I experience TS as a coach (paid account) and regular user for teams I don’t coach. 1. Ad-free experience. I’m willing to pay for an ad-free experience because the type of ads TS runs are truly annoying. The problem is, the e-mail address I use for TS isn’t the same as my AppleID, meaning buying the ad-free experience doesn’t work. TS should have a way to go ad-free in this era if multiple e-mail addresses. In other words I *can’t pay TS to be ad-free, yet I’m willing to. I expect some of this is a function of the AppStore, but if I can buy TS subscription (as a coach) outside the AppStore let me do the same for the ad-free experience. This is no different than streaming service ad-free options. 2. Communication Options: Dear God simplify this. Also, adding functionality like polling for availability and attachments seem like easy “features” to add..Bd4truVersion: 6.27.1

Enhancement pleaseThe chat feature is great however it would be really nice if we could have multiple chats with the same people in them. We talk about many things over chat and sometimes the thread gets all intermixed between what we’re trying to talk about. So a chat for each topic would be great but we can’t have more than one with the entire team on it. You can only create multiple chats if different combinations of people are on them. Having a way to do chats with the same people but multiple chat windows so that they were based on different topics would be awesome. If that can’t be accomplished is there a way to add chats into an event so that when you go in the event you can go to the chat for that event and then see the things that are chatting about specific to that event..Very Useful2Version: 6.3.5

Love it!We’ve been using team snap for several years now! I love it! I love that it has updated throughout the years. With the updates I do have some suggestions… 1. With the invoices we had a problem on where our athletes were only able to view their invoice. Their parents we not able to view them unless the looked on their child account. If there was a way to make it so the parents could see them on their account that’d be awesome!! 2. When uploading pictures to an album we can only pick one at a time. I’d love if we could upload more then one at a time. I have some parents who take tons of pictures so uploading one at a time is a little annoying. Other then those 2 things I love it! If I could I’d do a 4.5 on the stars I would! And the .5 is honestly because of the 2 things I said earlier. But honestly I love this app tons! Highly highly recommend it!!.KlcbugVersion: 6.3.2

Fix Refresh IssuesRecently for each game, refresh issues are serious. The RSVP are not refreshed. It’s happening from last 30 days or so. In the previous versions, pull down used to show dotted circle as progress for downloading new data. With current version, even after repeated pull down it doesn’t refresh. You log out and log in and data is still stale for list of players. It’s very painful as you have to use web browser to review games RSVPs to make decisions about declarations of the games with the list of current players. It’s irritating. Please fix this issue. I like TeamSnap as it makes organizers life easier and we pay for ultimate subscription. If I have to really ask for new feature set, it will be various styles of polls for collecting feedback, ratings and input. Single choice and multiple choices polls. It will be very helpful as organizers can gather data for many topics related to events and sports. Thank you keep the good work and stabilize this product..Rajkd1981Version: 3.9.4

Outstanding!!!!I just started coaching this year 7&8 year old boys soccer. I was emailing the team parents all info that was needed for each game and practice. Then trying to figure out who was coming and who couldn’t make the games/practices. This app allows me to set a schedule with all info needed for each game/practice. Now the parents can just open the app and have everything right in front of them. The app also has a health check, which our rec league requires a log of all kids and coaches that may have been in contact with anyone exposed with COVID. Now they log in before each game and practice and answer a few questions and then I can export it to the league officials. I highly recommend this app for any type of team sports..Wierdbeard54Version: 6.3.2

Love You Developers!TeamSnap as an App is great at what it does. We’ve used it for our daughters sports ranging from Softball and Volleyball to Basketball and Soccer. It’s awesome. The communication and schedule sharing changes the way you interact as a Coach and a Parent. But, behind this incredible App are the true heroes....the Developers! I don’t know them, but I feel like I do. As a software developer myself, I feel like we’re best friends already. If you have this App installed and an update becomes available, I implore you to read the release notes that go along with said update. They are humorous and good natured, and offer a glimpse into the fun and joy that the developers put into making this great App for the world. Thank you TeamSnap Developers! Whoever you are, wherever you are....MickWrobVersion: 5.2.0

Good app, needs to streamline message optionsI’ve used this app for 3 seasons girls softball teams and it’s great - keeps team organized and parents informed. The thing that keeps it from getting 5 stars are the (too many) Messages options: Email doesn’t support reply all. You send an email out and it’s one and done. If you want to update that email, you have to compose a new email. Posts (Message Board) do not have attachment option. It would be helpful to pin a post at top with an important attachment so parents can refer back easily (instead of wading through emails). Alerts are confusing. I received a few alerts from a parent thinking it was sent to the whole team when it was just to me. Team Chat. I have no idea if everyone has seen a chat I’ve put out or if they even know how to access on their mobile phone app. People don’t tend to reply to chats, I think because it looks generic and you have no idea who’s reading - is it grandma, parent or friend who signed up kid? It would be great if your product team created a messaging option akin to a group text like whatsapp, where the user opts in a cell phone number and name to be used in a group where we can exchange messages, photos or attachments. This would replace team chat..ZdlynVersion: 4.3.3

Could be betterOur club has used this app for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from the app when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make this app more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen..Brittss1Version: 6.2.0

Decent. Needs a few tweaksI’ve managed two teams using TeamSnap. It’s a pretty useful tool for team communication. Here are my asks: - We need a fields for pronouns for everyone: players, coaches, and families. Also, more gender options than “male” and “female.” - Mobile phone document sharing. I’m not the first to say it. That request has been around since 2018, at least. - Fix the alerts. Families frequently don’t get notifications, and it’s not their phone settings. I’ve checked. On my phone, an iPhone, I have badges turned on, but TeamSnap rarely displays a badge alert when I have a new chat message. I don’t see any sign of there being a new message until I’m in the chat window itself. I usually only know via sound alerts. Occasionally a badge alert shows up, but not often. Would be nice to see it fixed..HorseblindVersion: 6.12.1

So handy as a first-year team managerA parent recommended this app to me to use, and I’m so glad! I’ve appreciated having options to track some basic stats for our U-8 team, and the app has really helped keep everything in one place. Looking forward to seeing a couple very small enhancements come to the app, and appreciate some of the extra control adjustments in desktop view. I’d recommend this app to other parents helping support teams, and am already considering volunteering at team manager again next time. Spreadsheets feel archaic when compared to this app. 👍🏻.BellacarraraVersion: 6.3.4

Used to love the app, but not since they changed lookWith multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open the app and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team..Mom2eoVersion: 4.1.2

Ads for teams I don’t own, even though I have a paid subscriptionThis app is great for coaches and managers. We pay for the subscription and feel that it’s worth it. What I don’t like is the ads. They aren’t on the team I manage. But now I have to pay to eliminate ads on teams I’m a member of but don’t own? Even though I already have a paid subscription to the app? Sorry, that’s a crap way of sneaking in ads regardless. The new features on the app are nice, but aren’t universal between the mobile app and the desktop. It is really hard to set lineups on my phone. All of the heavy lifting (scheduling, rostering, etc) is done on a laptop. And the chat feature is only available on the mobile. It would be helpful to have that functionality across platforms..Crane FamilyVersion: 6.1.4

Mountain bikingI’m 14 and mountain bike, now in my years of playing sports since five this is a great way to communicate considering that communication was extremely difficult through sending emails and texts and waiting on them, but with team snap they update almost instantly which makes your team so much more aware of what’s going on for things such as, practice, events, and even a team mix up. I will recommend this to anyone who coaches, cause the kids will find it a lot better to use this type of technology instead of their parents telling them!.Add my insta morgz_102Version: 6.3.0

Solid Sports Management App with Annoying BugThis is a fantastic app for managing your sports teams. I love how easy it is to manage schedules, track activities such as registrations, track availability and communicate with the team or individuals. The only reason I didn’t give this app 5 stars is due to an annoying bug. When I’m typing a post, alert, message, or in the notes field of an event, the app completely crashes. I lose all information that was previously typed before the crash. I created two events and typed one alert this morning. The app crashed with each. Hopefully this is something easy to fix..DtkelleyVersion: 6.27.1

User friendlyApp is super user friendly. I do wish I could find a team without being invited to or organizing it. Website is a little frustrating as well. There are past teams my kids have been on that I cannot get rid of and they will forever be imbedded on the app. There are notifications that are on some past teams that I cannot get rid of so the annoying little orange dot above the app always says 4. Maybe I’m old and care about not having a cluttered looking Home Screen but for the love, let me delete the teams from 3 or more years ago. That being said it is easy to upload schedules to my calendar and that is nice when there are 3 kids and 6+ teams..Haag50Version: 7.12.0

Super Useful with an Annoying ProblemThis app is incredibly useful to facilitate team logistics and to share team info. As long as team parents participate, the app will let you know who is going to practice each day and help you plan around attendance. It can let you update game scores and results in real time (for parents who can’t be at a game). It has a team only chat; very useful for games on the road. Only problem- the app always has a little orange dot to make it appear that I have a missed message to read. I’ve opened everything in the app to make sure (and I’m pretty familiar with it after three years of use), but I can’t get the annoying alert to go away..GogatorvolVersion: 6.2.1

1 flawAt first this was a 5 Star even with the flaw. And if I can rate the customer service, it would be 6 Stars. However the only part that irritates me is the payments section. When you add a new player on an existing roster, all of the past dues are added. Irritating to delete one payment at a time but doable when the team is new. One year in to this app and I added 3 new players, I had to delete months of payments one at a time for each girl, other wise it says they owe $2000 (or what ever your dues are). Now it’s a royal pain to add players. I submitted a request to improve the payment feature a few times over the year but nothing has been done yet. Once that is fixed, this app goes back to 5 Stars..JamieOnoVersion: 4.3.3

Can't live without itTeamSnap is the ultimate app for getting your teams organized. I can't live without it or be effective as a team manager without the use of TeamSnap. It's flexibility and robust features allow me to do all the things I need on a daily basis to better manage my children's sports teams. I have even recommended that our dance studio use TeamSnap. I truly believe that you be foolish not to take advantage of such a powerful platform. I hope they continue to evolve TeamSnap - for the price, it's an invaluable tool. Keep up the great work!.MarkmanagesVersion: 3.9.3

OrganizedGreat for organized scheduling.Tigg604Version: 7.24.0

Great for organizing your teamThere are a lot of really great features and functions on this app to keep everyone on track and up to date on what is occurring. I've used it for a number of different organizations and everyone loves it. One down fall is that once you have created a group chat, sperate from the Team Chat, you can't remove a specific person from the chat. For example, your team is going out of town for a game and only 13 of 18 players can attend so you create a chat specifically for the 13 people attending to keep them in the loop with all details pertaining specifically to the game. Suddenly, 1 person decides they can't make it. That 1 person is stuck in the chat and continues to recieve updates. There is no function to remove the individual from the group chat. On the other side, you also can't add a person to a group chat one it's been created..G-Master Flash88Version: 6.16.1

Error loading contentFor the first few days it was fine but now it’s only working for the chat and nothing else..PigsrcuteVersion: 7.26.0

AdvertisingIt’s wrong to allow so much advertising and trying to charge again for it when our team is already paying for the use of this app. Should take a look at BenchApp!.BuhddaVersion: 7.25.1

Assistant coachThis app is amazing,very user friendly and well organized!.Tanky joVersion: 7.22.0

File uploadsHey , have a difficult time to upload the files today. Fix the problem please . Thank you.Amp8811Version: 7.21.0

Navigation bar disappearsSome glitches in app. When you use the Messaging feature in iPad OS, the navigation bar at the bottom of the screen disappears, so you can’t return to the event schedule or any other part of the app. To get the navigation bar back you must close and reopen the app. Otherwise the app works well. I also had the wrong child’s name on the app until contacting site admins. That appears to have been an account issue rather than an app issue..Cdn PaddlerVersion: 7.22.0

My teamMy team uses this 😆.MoiselfandIVersion: 7.22.0

Super susSuper skibbity slobber globber sussy baka app.The HubieVersion: 7.19.1

Search FeatureNot being able to search through chats to find previous messages is the majority of my issues. This app NEEDS a search bar….KHuizVersion: 7.21.0

Can’t add to chatIt’s a fine app but cumbersome for multiple teams. The fact that i can’t add someone to a chat is very frustrating, especially when volunteers straggle in throughout the season and having to recreate a “team staff” chat every time is time consuming..KimkvhVersion: 7.20.0

HelpWhat’s going on with this app, it’s showing unread messages and there are none, and the message badge won’t disappear..Gregantuan51Version: 7.18.0

Beyond frustratingMy teams have paid accounts but as a user I’m still bombarded with full page ads. This is beyond frustrating when I’m trying to plan and switching between apps while trying to remember information only to be interrupted by garbage. Save the full page ads for the free users and stop wasting time for paid users. No problem at all with small ads that don’t disrupt my flow in process but yeah, the full page ads are garbage a paid account shouldn’t have to tolerate. If it were in my control, I’d be using an alternate app that only has small ads. And it’s very functional on a free account too I might add..JacksterzzzVersion: 7.18.0

App is great but Customer Service is the worst I have ever experienced from ANY app!App and website are fantastic but when you need customer support it’s brutal. The worst I have experienced from any of the numerous apps that I use. It usually takes days to hear back from anyone and even then it can take several attempts to resolve issues. Customer service is one area where TeamSnap honestly does not seem to care to invest in. I have pleaded from the mountain tops to please improve customer service but nothing has improved over the past three years or since TeamSnap was acquired. How a company can choose to have such terrible customer service is beyond me! Good luck!.XuamoxVersion: 7.18.0

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TeamSnap Negative Reviews

Messaging needs workThis would be an amazing app and an easy 5 star review IF the developers would make some easy fixes to the messaging. First, there is no reason to have so many different options for communication. Just have one team chat function. The chat function is what allows managers and coaches to put something out and players and parents to respond. The others are not even needed. The alert function works for putting out last minute information but no one can respond to it. They have to then move the conversation into the team chat if they need to respond. Also, the notification function of the team chat is horrible. Our team is getting notifications approximately 30% of the time when someone sends a chat message. Also, add the app icon badge that lets you know when a chat message has been sent. That’s the easiest way to know you have a message. Make the team chat a one stop for all collaborative communications and this app would be perfect. If the “alert” is such an important function, add the ability to mark a chat as urgent and you have the same functionality but it is all in one place. These are easy changes and unless the communication features are improved, I will be encouraging my fellow coaches to seek a better app for managing their teams..Brewski07Version: 4.5.0

Difficult to use and no service to helpHousehold invitations from a household organizer are sent via email. Household invite clicks on the link and forwarded to login in prompt. If invite creates an account and searches for invitation the result is “sorry unable to find invitations” . If invite logs in with household organizer user name and password they see the organizers invitation — no way to accept by invite to household. An endless un useful circle. All self help articles do not address household adds, only how to add to team. Found a self article on their site regarding a family member and the link is broken not working. Chat with a rep is hours long wait. Email is faster but will respond in a “couple of hours”. No response as of yet.. App is not intuitive and lacks user directions and instructions. Team invitation process is just as un useful. Team invitations never arrive in junk mail or inbox. When searching for invitation on team snap site on laptop or app using your registered email for the team that includes all emails of the household joining / registered it prompts a message that it recognized your email but no invitation has been sent after multiple invitations have been sent! We’ve spent six days 2-3 hours a day trying to fix the issue with no help from team snap..BrenLorenVersion: 7.16.0

Intentionally deceptive to take your moneyI have been using TeamSnap for years both as a parent and as a coach. As a coach, this spring, I want to add availability options so I could see who is going to be there. I upgraded my account in April. the season just ended, and I wanted to downgrade my account for lack of the need to check availability. I went in the application and looked at account/subscriptions. It did not show that I had any subscriptions or memberships. I thought that was weird, but that was what the account screen was showing. This morning I woke up and saw a charge for the monthly fee on my account. I looked around and realized that you had to log into the website on a browser in order to see the memberships. oh, and of course they won’t refund even though it happened this morning. Why wouldn’t they put that information in the mobile app which is what people use 99% of the time? This is completely deceptive. The fact that they don’t refund even though it is clear I have not used the app for the availability purpose (just updated today) is absolutely ridiculous and clearly trying to take advantage of people. I am going to look elsewhere when it comes to tracking my own personal team. I will not give them another cent..DSIlv230Version: 7.9.1

Total Noob with TeamSnap but feels like a lot is missingKind of new to TeamSnap and unlike the concept but there are some oddities. We got an email from a team manager but there is no button to reply to the email and no way to add attachments? At least not on an iPhone 12 Max Pro. That seems odd for 2021. Maybe in 1994 that would be okay but today? Also, I feel like I get so many notifications from the app and it’s not clear why. Email, text, one for my Non-player account (I.e. parent) and one for my 5 year old. Also, when a manager invites people the onboarding workflow is kind of lame. It asks you for a password you haven’t yet setup and you have to do a password reset instead of prompting you to register properly and set one up. Overall, it feels like non-software developers made this app or just devs that are not actually users of their own app. I could go on and on about UI/UX but it’s only been a week on the app. Again, the concept is admirable and the need is there. Just not very good execution. The ads are also annoying. If you pay $9.99 which is what Disney + costs I shouldn’t be seeing ads. That is weak sauce..CkennelVersion: 6.3.3

There are better apps.We have used several of these apps in the past. The team we took over was familiar with this one so we continued it. Team snap charged a premium fee to see who would be at the games, fine. Paid the fees. The fees were twice what our favorite app costs but offered less features. Whatever. The deal breaker was that I tried to cancel right after my membership renewed for our final month so the membership wouldn’t renew after the season was over. They immediately rip away all the benefits you already paid a month ahead on and you can’t use the services you paid for. This is shady business practice and a potential class action lawsuit. You have to continue to pay for this membership up until the day you are done using it and then hopefully remember to cancel. They are absolutely counting on you to take a month or two to remember to cancel this membership. And they offer zero refunds if you are a day late on cancellation. We would have probably stayed with them another season or two if this last part hadn’t occurred..JCSL10Version: 6.15.0

Disappointing ExperienceTeamSnap has been a disappointing experience. Unfortunately, the app consistently encounters errors, making it unreliable for accessing important information. Many tabs within the app frequently appear blank, hindering our ability to navigate and utilize its features effectively. Even basic functions like team chat suffer from significant delays, impacting timely communication. Despite investing in the paid version, these persistent errors remain unresolved, leaving me frustrated and removing the subscription. While everyone can understand that technical issues can arise, the decline in app quality has been evident. Rebooting, refreshing, and even logging out and back in have proven ineffective in resolving these problems. As a platform widely adopted by our team, it’s disheartening to witness the deteriorating performance of TeamSnap. I hope the developers address these issues promptly and restore the app’s reliability, as it plays a vital role in managing our team’s activities..AdbarrVersion: 6.22.2

The badge notification is not workingI don’t know why but recently after the update I show that I have five unread messages when I check my messages I don’t have any unread messages. When I get new messages it just adds on from the five that won’t go away other than that before it was a pretty good app but this is quite annoying to me now at the point debating on just deleting it and figuring out from his teammates what’s going on because I don’t like unread notification showing on my phone. Update First issue fixed itself after I sent in my review. However I’m still over this app they canceled practice four hours prior to practice I have no notification in my phone from the app. I check to make sure all my notifications are on and they are. I have to open the app to see that they canceled practice so I drove all the way out of the way to just drive back home for nothing. My plan is to find another app for them to use to tell them they need to start using that one because I’m over it.Just_me33Version: 5.8.2

So frustrated with this appThis app came highly recommended and I’ve used it for about six months now but I’m not in love with it. I’ve had to resort to other apps to send messages to my team because through the Phone app I cannot send attachments. It is so frustrating, & time consuming, that I have to wait until I get home & log into my computer to send a file or pictures to my team. Most of the time I need to send a file or a picture while I’m out and I can’t do it from the app on my phone. I have even tried going in through Safari or Google on my phone and logging into my Team Snap & I still cannot attach a file or pic. Also when I do send an attachment in a message from my computer my parents using the phone app cannot see that attachment when they look at their messages & have to go to their email or log into it from their computer. Another huge plus I have found with the other app is that I can schedule emails or alerts to go out at a certain date & time and that I have found is such a huge help for a busy team parent/coach. If you could make these improvements he would make this so much more user-friendly. Especially for on the go busy people. There are some great aspects to this app but these few things are pretty important and without them I won’t be using this again next season. Thx!!.Mom- Main accountVersion: 3.14.0

Please fix this promising appFirst off, the concept of this app is great. Our team really uses all aspects of it. That being said, the programmers really need to fix the many bugs in the program. Such as: if you update/change a photo using the browser version, the iOS app doesn’t not update or sync. The only way to get this to happen is to delete the iOS app and re-download it. Then the new info is there. This needs to be done every time there is an info change via the browser version. Also, when uploading a photo with the required specs, the app still chops off the players heads. The only work around I found was putting a large border around the photo, so the crop wouldn’t cut off most of the picture. I would love to give this app 5 stars, but it is beyond frustrating to get things to sync up between devices. If I’m missing something here, I’d love to know a short cut rather than deleting the app and re-downloading it. Please fix “what could be a great" app!.Jsw51Version: 4.3.3

Terrible user experience & mystery machineThis is one of those apps that you have no choice to use and therefore forced to live with no matter how crappy the user experience is. I am a coach and find this mostly frustrating and largely useless outside of schedule and roster, which could be accomplished with a Google Doc. The notifications are absolutely worthless…an alert pops up. I can only see the first 5-6 words and when I press on it I get taken to a place in the app that gives me ZERO information on what the notification about. Nothing in alerts, chats or other section that connect to that notification. Absolutely terrible design. Did the developers even do any player/coach user testing? Probably not…the fees come from club administrators so imagine that is where whoever runs this company has directed their focus be on. I will be recommending a different app to my club going forward..NanoECVersion: 6.19.0

Still needs tweaks to make it a viable playerThis app is not bad, but it’s far from great. There are a couple updates I’d like to see in the very near future that would at least bump it up. 1) Please, please, please make it so we can heart or like a message in the chat. Right now it’s borderline unbearable because the only way you know the group has seen your message is if the type a reply. Also, important to note if this update is made...if someone likes your comment, only the person who made the comment would get a push notification. Everyone should be able to see who liked it and the number of likes a comment has received. 2) Allow folks to get notifications when someone makes a new Post (not in messages, Post) and when a reply to a post is made. And please allow pictures in posts. This would really helpful when trying to coordinate selling Football squares or other fundraisers. I like the idea of having a place for Posts, to keep information consolidated and keep the Messages clean...but if the group doesn’t get notified via push notification for posts and replies to posts...it’s pretty useless. I really hope the developers read this and make these updates. I know it would go a long way with this user!.Cbowles76Version: 4.7.4

Ad nauseamMy second review. I hope lots of users read this and ask their team managers to abandon this platform. Sure, they lured in users with some well executed features, but it seems the plan was bait and switch. Not only do they charge a usage fee for the team management, but they abuse the team participants with advertisements on every click, and are charging a crazy fee for an ad free experience. It’s one step short of extortion. I used to love this app, now I hate it. I hope the owners of this company crash and burn on what appears to be a money grab IPO start-up play. Your greed is detestable. How about fewer features and an ad free experience. I mean do parents really need real time score when they are on the sidelines watching the game. Shameless commercialism. Vote with you wallet and put these money grubbers out of business. Ask your coach to find a new app. There are others out there who are not exploiting you and your kids..GadjitMongerVersion: 4.7.0

Start forcing you to buy in-app monthly fee to use the functions that was free previously.Start forcing you to buy in-app monthly fee to use the functions that was free previously. Great app and have been using for all my kids soccer scheduling, messaging, update.. free to use with ads, but now some of the functions that was free is not. TeamSnap is forcing you to use in-app functions, for example, listing of all teams schedule. Very useful function to know the weekend games that are happening for multiple teams, now not free anymore. Gave one star because I am not a fan of company doing sham stuff like this. What else will they be charging in the future, forcing you to buy a monthly plan. I hope parents, clubs, teams, and etc.. will realize this and start using other teams apps, free with ads is okay with me.. TeamSnap, since you grown and more accounts opening, it time to get greedy?.SSG SlugVersion: 6.33.0

**Avoid TEAMSNAP for your club's parent communication needs!**My experience with TEAMSNAP has been disappointing and frustrating. While the initial cost might seem reasonable, be prepared for a constant stream of advertisements that they bombard your parents with, trying to squeeze even more money from them. On top of that, the support provided by TEAMSNAP is subpar, leaving us feeling stranded whenever we encountered issues or needed assistance. The number of bugs and problems we've faced has been beyond imagination, making it difficult to rely on the app for smooth and efficient communication. Considering the numerous alternatives available, I highly recommend looking elsewhere for a parent communication tool that offers a more user-friendly and hassle-free experience. Your club deserves a platform that prioritizes effective communication without any intrusive ads or technical difficulties..TxlaubeVersion: 6.23.0

New UI update terribleI am a diehard TeamSnap user and really loved (and relied on) this the app for many years... until recently. Ads being placed within schedules while updating availability is beyond annoying, and this week’s UI overhaul is awful. I have to tap and click in too many places now, whereas before the app was simple and clean, with a single click on an icon instead of several clicks within drag down menus. Because of these changes, I now have to search for my kids’ multiple teams, and then search for the functions within their TeamSnap site, which has made this app more time consuming. Worse yet, I don’t see teammates updating their availability regularly anymore, probably because of this bad update. Please go back to a simpler, cleaner, and time saving way of navigating this app ... and get rid of ads in scheduling update sections!.JenstheoneVersion: 4.0.1

Almost a good app.This is the third year I have used this app. Initially I didn’t like it. Then I kind of liked it. Now. I won’t use it next year when setting up my teams. One. I pay for it but still get advertising in my space. Second. The messaging system is subpar. It would be better if it just allowed texting and no Email. Email is for grandmas. I feel as though the developers are 20 somethings with no kids in sports. And if they do have kids. Don’t actually coach or organize youth sports. I have baseball teams. Basketball ball teams. And run a tee ball division of little league. Switching to another app. Also. The App and the website don’t talk. I have tried to retire teams. But they keep showing up on my app version. Also. I can’t retire teams that have been set up by others. Why can’t I have the power on deleting teams? There are better apps.DubA76Version: 4.10.0

Needs a lot of work / paying for extra services that don’t workThis app is good at first, but once you start getting into the meat of using it the problems arise. No badge icon to notify of new posts, alerts, etc... Additionally the supposed easy notifications do not work half of the time and I end up with players/ parents who are uninformed. The worst part about it is that you don’t see any of these flaws until you have paid for the extra options, which don’t work. Good luck trying to get assistance as well, as you may receive an email reply a week or so after you fill out the online help request. Yes that’s right, you can’t talk to or chat with a human being in real time, unless you pay extra for that also. Get with the times and update your apps capabilities or you will be losing users nonstop..JImFred10Version: 4.6.0

AdvertisingThe advertising on this app is so inconsistent that I’m surprised Apple allowed it. Unlike most other apps, advertising is disruptive to work flow here. Instead of it taking a corner of the screen, it invades the whole screen and disrupts work flow. And getting out of each ad is not consistent. Some have a small hidden X on the top hidden that you need to find to click out. Others have a “close” button to click at the bottom of the screen. Not a uniform experience. I bet all the ad clicks is not because of interest but rather the sudden disruption of the user. This subscription culture is also greedy. No one likes subscriptions. I would pay $15 to buy this app once as I know I have to use it for over a decade with kids sports. But I refuse to pay a monthly fee. Especially if I’m being manipulated to do so because my experience of the app is being affected in purpose..[gotch Kink]Version: 6.1.3

Awful!I have no idea why this app is rated so highly! It's awful. I've only been using it about a month and I've already deleted and reloaded it once, and I'm about to do it again. It takes forever to load, freezes constantly, and there are so many ads! (Yes, I'm trying to use the free version. Maybe that's the problem.) The home screen never actually seems to load, so I just go to the schedule, but half the time that won't load either. It's incredibly frustrating! (I also typically get two emails, at the same time and to the same address, with every “update” to the team's schedule. I don't know if that's something the coaches set up wrong, or a problem with the app, but it's really annoying.) I'll be ready for this sport to be done just so I can delete the app and not have to mess with it anymore..Really?allthenames are takenVersion: 6.33.0

Terrible customer careWorst customer service I’ve ever experienced. Earlier this baseball season my family was locked out of this application. Since then we haven’t been able to access our game schedule or changes. The VOLUNTEER coaches have tried multiple times to help us out to no avail. We’ve sent several emails to customer service without a single response other than one laughable miscommunication. I was contacted by marketing because they mistakenly assumed I was a company looking to purchase their service. The moment the woman realized the mistake she quickly gave me the support email address and hung up. Said support doesn’t reply and I’m still relying on the kindness of strangers in the form of new teammates’ parents and volunteer coaches to update me every time there’s a change in either of my kids’ schedules..Miss. Q81Version: 7.5.1

Accounts Not Found Issue - Deceitful TacticsWoke up Saturday morning to find all 3 of children’s teams were deleted from our accounts. Went through troubleshooting and had TeamSnap tell us that we must have deleted our team. A parent from our team was also told that we deleted the team. We aren’t the administrator for 2 of the teams and have no access to delete. Finally after much back and forth, TeamSnap was able to reinstate one of the teams after telling us that it was not possible. I like the app (except for the abundance of ads even through we pay for ad free), but not being truthful about the problems and blaming the user when there is clearly a problem is inexcusable. Own your problems and work to fix them. We’ll be looking at other apps for next season..AustinK28Version: 6.16.0

There’s an Add for thatWe have been using TeamSnap for many seasons. I coach multiple sports teams so pay a good deal of money per team. As a coach it’s great gives me a place to update rosters , contacts, houses all my sports in a nice place. The stats portion, payments and the Social space for pictures and chat is nice. Some bugs but overall was satisfied. Seen a very strict drop off in utilization by parents didn’t understand why until was met with a very frustrated group of parents in our team meeting and seen that to not be shown adds they needed to pay monthly for TeamSnap + . Insane.. the adds were taking up majority of the screen and obscuring the needed details. As a coach this Was a good tool. If we are going to be asked to pay fees to use but in turn hit our players with unwanted adds what’s the point is paying the hefty fees? Use the free sites and get the same level of features (and more in some cases) and save the money for a new bench each year. This was an unfortunate change that as a coach I was blind to. Disappointing. Without the adds would be a 3-4 Star if some bugs are fixed. With adds 1 Star . Better to use the free sites at least there you are sacrificing some annoyance for price. Here you pay and still get hit...Your kilking me smallsVersion: 4.4.3

Used to be awesomeI’ve used and loved this app for a few years now. The organization of having the schedule, team chat, email, roster, player RSVP for games and practice, etc. all in one location is convenient. Ads are what they are, but recently TeamSnap has decided to go so big with the ads, the app is almost useless. Besides the extremely annoying 5 second video ads that take up the entire screen and interrupt you, now when the ad bar is finally minimized, it goes right across the app menu, so you can’t click on any new page. I’m on an iPhone 13 Pro, so it’s not due to old technology or small screen size. I’m not paying a monthly fee because their free version is useless. I’ll switch apps to one that is useful..Cls14475Version: 6.3.12

New format is a downgradeI have been using Teamsnap for years, and I have always found it to be a great app to use with my kid’s soccer teams. However with the upgrade to the new format, things aren’t as easy to use as they used to be, especially with multiple kids across multiple teams. With the new format, many of the functions that I use as a team manager (Teamsnap Live, Payments, Tracking) are no longer on the main page for the team, they are now buried on a second page of buttons at the bottom of the screen. Despite using the new app for the better part of a month now, I still find myself muddling around trying to find things and switch between teams. Also, I feel like the ads have gotten more obtrusive with this latest update....PutermocVersion: 4.1.2

Could be a great app but....It has many areas that are lacking. I have one team that gets all of the notifications and another team that gets NOTHING! Mind you I set up both teams on the same day so what’s the problem??? It would also be nice to add a feature to where the creator can see who actually saw a Posted message in the team chat. We have had many parents miss games and practices all together because they never receive and email or notification for it. I am not sending out daily reminders of what is on the schedule for the day and still have some parents not getting that info sent to them. Very frustrating!! I have even checked their phones to see what they are talking about and their team message is completely empty..Darling DoverVersion: 4.7.12

Ads on teammates phonesI don’t appreciate paying $60 a year for an app and having half the team see ads pop up. Either charge me for a subscription or show me ads. Pick one. Will move to a competitor as soon as possible..BkorteVersion: 4.3.0

AdsWith every update comes more trashy ads. Moving to TeamPages..Anon134)&@&Version: 4.9.3

Ruined by ads and dismissive staffDON'T UPGRADE to V4!!! Ads pop up everywhere. Each time you click, you'll have to first tolerate an ad before proceeding. Contacted TeamSnap, but totally dismissed concerns. Greed has infected this once-friendly company. I encourage users and leagues to find alternate apps..Gjc15Version: 4.2.0

Now charging people twice.The app itself is still very useful, but now has random full page pop up ads that are so annoying. They want you to pay $24/year to remove them(per device), even after your team pays for a subscription (which is already being paid by parents through team funds). So annoyed at this method of double dipping!.DlsmcaVersion: 4.1.2

Invasive full-screen ads are ridiculousThe app now obnoxiously serves full screen ads and several times I had a forced full-screen video ad that I could not close for 30 seconds..MaxfromtoVersion: 4.10.3

ThievesWorks OK for team events. It does not link Automatically to your calendar you have to input everything manually and then the thieves make it so you can’t adjust directly from your phone settings. You need to login from a computer. They automatically charge you another hundred dollars the next year without giving you previous notice. Our team was done and they automatically bill them your credit card. That money was to go for groceries. Now I’m overdrawn and everything bounced. I will never use the service again. Read the fine print their policy is no refunds beware. Modern day thieves..Crosshair01Version: 4.10.3

Wasted my timeHave to pay now for people to mark availability so basically a pointless app unless you want to pay $8.50 a month..Roo383638Version: 4.8.0

Ads everywhere nowBecause it’s becoming popular they’re adding ads everywhere in it and ruining it. Time to find another app that does similar..Church chic chance uVersion: 3.9.4

AnnoyingNot very good set up. Have to pay to have more than 15 on the roster. Now i know why my friend hated it for his kids hockey. Deleted it..LoloanatorVersion: 4.10.4

Keeps logging me out and doesn’t workThe app will randomly log me out, and when I try to log back in it says there’s an error. It will also sometimes not update even though I’m refreshing. I’ve had both of these things happen multiple times since I downloaded the app last month. Very frustrating when I’m a coach and can’t see when my players have concerns..Josh LakatosVersion: 7.27.0

Where’s your glow up?It’s been many years now and your features have been basically unchanged. You once were a fresh, new face in a sea of crappy locally made websites and apps and now there are a few out there that are on an actual feature roadmap. Where’s yours? No ability to upload video through the app, or broadcast, or even include links with proper unfurls. What’s with the handful of emojis? Why can’t you sign forms online? Set up proper polls? It now feels very old. Cutesy tongue-in-cheek release notes doesn’t make up for it..Codemonkey00Version: 7.23.1

Inconsistent annoyingThe school uses this for multiple sports and it does not reflect a sport on the join joint link you have to create a brand new account for each sport, which is ridiculous. There are tons of ads. Team ramp is much better..RWinnipegVersion: 7.23.1

Contact information exposedWhy players personal information is available to all team members, despite the flag is set to private?.April-478Version: 7.23.1

TeamCrapAn app with so much potential that is crippled by the endless amount of ads that pop up every second..AllfroVersion: 7.22.0

It Used to be GoodIn the before times, this was a sleek, well-designed app that provided a lot of value and functionality for sports clubs and teams. Now, it's so packed with bloatware and ads, that it barely loads on our phones. Add to that such painfully limited chat functionality and customization that are present on almost every other social media platform under the sun, and I'd suggest you have the perfect recipe for losing a customer base. Well done on torpedoing your own quality product, folks 👏🏼.AgnosticbishopVersion: 7.21.0

Way too many AdsAds seemed to have ramped up this year. Are they necessary if we have to pay for the app anyways?.MartySjVersion: 7.20.0

Too many adsWould be great but the ads this year are horrible. Association pays for the app but still ads.Kslice84Version: 7.20.0

GreedyApp works great, but the ads are very annoying. Teams pay to use the app but TeamSnap expects you to pay again to upgrade to remove the ads. Greedy! Do not use the app. There’s other options.Customer that’s really annoyedVersion: 7.20.0

TerribleI can’t believe the price we pay as a team and then have individual ads. Ridiculous! Much better free options that have less ads..JocelynekennyVersion: 7.19.1

Too many ads, have to close the app.It’s a good app, was a lot better when the ads were small and manageable. But since Waud Capital took over, the app is ridiculous. Functionally it has what you need, but then ads in foreign languages, ads completely irrelevant to yourself or the team hijack the app, usually requiring you to close the app and reopen it. Ads pop up everytime you switch screen. Greed ruins everything..RayneofthedeadVersion: 7.19.1

Devs may have developmental issuesApp is so poorly designed that there is a good chance the devs may have developed the app under the influence of stupid juice..Sebastian CramerVersion: 7.19.1

Free version adsI am ok with ads, but why isn’t there an option to mute the sounds while ads are played? This is a poor decision and unless you fix it, this app is worth one star..CarausVersion: 7.19.1

AdsAnd ads. Also some ads. Then another ad. Followed by a full screen, consume your attention for a minute ad. All while rushing to find which arena to get to. Then more ads..Greenbush GapperVersion: 7.19.1

Obnoxious app with greedy devsI don’t run teams, my kids are just occasionally on teams. I can see the utility of the app but I find it obnoxious that the team members need to pay (I assume) to get rid of advertisements. F that you greedy devs! I realize you want to make money, and for that you need subscriptions and/or ads, but it is not right to force the players/parents to pay to avoid ads. Especially when leagues pay you a bunch to run their programs through you. I use teaching apps, and as the teacher, I pay, but my students don’t need to and they aren’t pestered by ads. You should adopt a similar approach! It is especially obnoxious when the ads are implemented so poorly that they freeze the app, necessitating a force close of the app and then restart. Don’t give these guys your money or your data if you can avoid it..Yeg_jjyVersion: 7.19.1

Video adsI didn’t mind having to see the banner ads. But the video ads make this app terrible..Nelly790Version: 7.19.1

AdsWhy are there ads.Turtles goodVersion: 7.19.1

Garbage appGarbage tear app. Is it won’t load, can’t see the schedule or communicate with the team. Somehow they hold a monopoly over our kids sports schedule. I’ll watch your garbage pop ups and will make a point never to support these products..Evil beaver 02Version: 7.19.1

Used to be greatOur club pays for the app but lately ads are popping up and super annoying. Not sure why we have to now pay twice! At least with free app you only pay once to remove ads..SportMom1234Version: 7.19.1

Video ads are ruining this appUnexpected video ads with sound are a horrible recent addition to the app..VanSeabassVersion: 7.19.1

Ads ruined what was a good app.I have used this app to manage teams. As well as to help manage an entire league. It has a set a tools that is fantastic and worth the price that the teams need to pay for the app. However, a few years ago they started, including ads for all the players, and I can truly say it has made me hate this app. Our league pays multiple thousands of dollars a year for everyone to have access to this app. yet I can’t get through five straight actions on the app without having ads pop up, banner adds and other crud now. Years ago, it was myself and one other who convinced our hockey league to pay for team snap and we were thrilled with how it improved communication and player attendance. Now I have find myself as someone who has spent time, actively looking for an alternative solution because of the ads..S2740Version: 7.18.0

Ads continue after a team subscriptionThe functionality of the app is fine but even after the team manager pays for a subscription for the team, which is not cheap, all the individuals still get ads on their app. Do you really expect every person to pay? This is ridiculous. We won’t use again next season and will encourage our league to abandon. You’ve just lost multiple customers.Vic_PeteVersion: 7.18.0

AdsThere are way too many ads, it’s really annoying..SmuellerusVersion: 7.18.0

Garbage. Lots of potential, poor implementationSoooo buggy. Won’t let you hide/delete/archive old teams. Wants to charge a subscription? Get the f out of here.ShahshaVersion: 7.18.0

Cannot change profile informationUnable to change profile/account name and since deleting app…. Company says information will be deleted but I cannot start another account without changing email addresses..Ms_ivanaVersion: 7.15.0

AdvertisementsRidiculous amount of ads.EverettP0456Version: 7.17.0

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