TeamSnap ONE Customer Service

TeamSnap ONE Positive Reviews

App kicked me outThis morning, I saw a message from our coach. When I went to go, read the message again, the app kicked me out. I can no longer see the message because I need a team code. I never had this problem with the previous version and I have used that for least 4 different teams..Mo gammonVersion: 1.30.0

So easy to use!I have used this app for both my daughter’s basketball team and my son’s t-ball team. I can easily update the schedule, live stream their games, and chat with the team. I’ve used the new poll feature for parents to sign up for weekly snack duty! The practice plan content for both sports is great. The drills are engaging and fun for the kids!.TG ShuttlesworthVersion: 1.22.0

AmazingSuch an improvement - best in market.Gameplayerallday1985Version: 1.1.0

Good appLooks nice 👍.Tiredparent789Version: 1.26.0

Miss the widgetI haven’t used it as my link was just sent out so I may edit this but I do miss the ability to add it as a widget to my phone on my lock screen.However it appears to be simple to transfer information but I enjoyed with the old Teamsnap being able to just check at a glance when my next game or practice was!.EJHockey17Version: 1.24.0

RevGood app bad chat format.JjspsonVersion: 1.22.0

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TeamSnap ONE Negative Reviews

Significant Step BackwardsAfter a decade of using TeamSnap as a head coach to help manage and communicate, TeamSnap One is a major step backwards. The platform appears to prioritize organization-level administration while completely overlooking the day-to-day needs of coaches. From a coaching standpoint, I cannot point to a single feature that is better than the previous version, and several core functions have been removed entirely. The most frustrating issues identified so far: No web-based portal Eliminating the desktop experience is a huge mistake. Coaches rely on it to efficiently upload and manage folders that include practice plans, shot sheets, and team systems documents, etc. Forcing everything through a mobile app is unnecessarily limiting and inefficient. No team email functionality Removing team email is another major miss. Chat is fine for quick messages, but it is not a replacement for structured, professional communication. Email is essential for sharing detailed updates, attachments, and important team information in an organized way. Overall, this feels like a downgrade in usability and functionality. Unless these basic features are restored, it is hard to see how this version meets the needs of coaches..HockeyCoach09Version: 1.22.0

App Needs A Reset Sign Up ModificationI’m having a hard time signing up or able to shop for Services because the app requires you to be in an active team What led me to the app was the official website that said that now you have to buy services through the app because the official website does not and there’s no phone number or a hotline provided.Sos rickVersion: 1.23.0

Step backWho decided that removing some of the key functionality from normal Teamsnap to try and push training and live-streaming was a good idea? Can’t email parents, can’t manage volunteers / snacks. Just no utility. I need more than the chat to communicate with parents. Very frustrated. I wonder if they even talked to people that use the app before the update???.Timbo1212123412Version: 1.22.0

Can’t message to emailCoaches need to communicate with parents & players regularly. There’s no way to send communication by email to roster players or parents. This is a step back from Teamsnap. messaging only via notifications, if it’s turned on..Coach gWallVersion: 1.17.0

Secondary ParentThis app does not let the coach add more than one contact per child which is useless for divorced families. I had to ask the coach several times for access only to be told that I’m not the Primary Parent which is insulting by itself but then I had to go to my ex for access. I’m not a Secondary Parent..MatthewsowdersVersion: 1.18.0

Needs a lot of fixingThe old version was better. This version missing a lot of things and no email function..Hit the net MitchVersion: 1.30.0

Downgrade from Team SnapRight when you open the app, most of the Home Screen is taken up by a home training ad to purchase. So many useful features have been removed from the app. TeamSnap was 5 stars, this app 1 star..Hockey Parent13Version: 1.23.0

Not recommendedPoor functionality. No ability to add emergency contact information for players over 18 or for staff without setting up the emergency contact as a secondary user on the account..Meg MTBVersion: 1.18.0

HorribleThe new TeamSnap One is horrible. Very limited functionality. No email, no email reminders, no export of roster… I want to go back to classic. They obviously rushed the release of this product. Garbage..Sarah234Version: 1.30.0

Calendar sync issuesUnable to sync calendar via iCal like the original TeamSnap app. App is great upgrade up syncing issues is crucial and need to work.Baywater21Version: 1.11.0

WTHI’m just trying to see if they are doing sports in my area. THEY MAKE me download this app because I’m not getting the info from the website, so I download the app AND ITS NOT THERE EITHER.Ant OliVersion: 1.0.0

HORRIBLE replacement to the original appThe only thing I like about this app vs the original TeamSnap app is that you can post a schedule change with a note. You can no longer do emails or bulletin posts or alerts. The only communication is the chat which our parents treat as a conversation only box. They’re not keeping up with it. You have to scroll for important information. We are having to do mass emails on our own and reach out individually to players families because this app is just not cutting it. If I was the one that got to choose I would drop this app. Luckily my husband is on the board of our soccer association so trust me it will be brought up. It sucks!!!.Team Manager GreenVersion: 1.29.0

NEW APP IS A DOWNGRADEI’ve used TeamSnap for seven years and TeamSnapOne is a severe downgrade. The biggest problem is the Rosters in the App. I run a beach volleyball club with 48 athletes in my older group and 26 in my younger group. In the old app we could include photos of the faces of the players so coaches could identify players and players could identify each other to pair up for tournaments (beach volleyball is 2v2). Now we just get a circle with their initials. USELESS! We used to be able to add fields for position, gender, and number and could sort by first name, last name, position, gender, and number. I used position to create an alphanumeric code for each player. This allowed coaches and players to sort the roster identify players to pair up for tournaments. Now we can only add a number and the roster only sorts by first name. USELESS! We used to be able to click on a player to get all their registration information. This allowed us to access critical information for carpooling, partnering, etc. Now we just get their primary contact. USELESS! With a large number of coaches and players we need to identify players. Players need details such as age, height, and location to pick partners. The new app has so many fewer features than the old app. USELESS! I have had several calls with TeamSnap staff over the last several months. I have brought up all of these points at least four times. NO RESPONSE! USELESS! FYI I never write reviews but I am so frustrated by this new app. Why did they strip out all of the functionality? Makes no sense! USELESS!.Beach Vball Coach JonVersion: 1.26.0

Do NOT move your league to TeamSnap ONE!!Beware that there are MANY issues with TeamSnap ONE that need to be addressed before moving your league over. First off perhaps most importantly there is no Web!! You can ONLY manage a team schedule using the iPhone or Android app….. NO WEB PORTAL is kinda just crazy. You expect me to match your entire team(or multiple) app alone is simply unrealistic. Huge miss here for TeamSnap..Robertmrome-reviewsxVersion: 1.18.0

Bad. Really BadI’m wondering if this app has a whole new development team because this new version is *terrible*. The original app had its issues and wasn’t the most robust, but compared to this it was light years ahead. In this version basic functionality is either missing or much more convoluted and cumbersome to navigate. Makes no sense..Cad0227Version: 1.34.0

Why a ONE Version?The club I manage for went from TeamSnap to TeamSnap One. I am no longer able to have profile pics of the players. I cannot add other parents for players. I cannot see phone numbers. I cannot create custom locations. It’s really a mess. To make it worse, I don’t see any improvements! It’s like another version that does less?.MeattrayNateVersion: 1.31.0

Major stepbackward vs old appYou cannot sync your calendar per each team separately. If you need to deal with multiple teams, this is a very important feature. Very disappointed.Dakim04Version: 1.31.0

It’s not ready yetToo many features from old teamsnap not available in this app. Example: divisional coordinators. Coaches need to have newer devices to download the app. And, if they don’t have a newer phone, they can’t manage their team from the website. Calendar changes flood the team chat..MSinNBVersion: 1.29.0

UselessAll the functionality that made TeamSnap useful for team managers has been removed. No assignments, no stats, no roster information beyond a name (no contact info), no availability table, no downloads, no pictures..Trac rateVersion: 1.29.0

Definitely a step backwards…The original Team Snap app is much better plus you can use it on a PC which is a huge benefit when managing a team..BigBear2026Version: 1.28.0

LackingThe new TeamSnap One is greatly lacking from the original. You can no longer create assignments for volunteers to sign up. There is not a way to select individuals into a group to communicate in chat with. Maybe you want to have a chat with only your score volunteers, or organize a coach gift and not include the coaches.. And more. Disappointment compared to the features in the original TS for sure..EfozzyVersion: 1.28.0

GarbageWish our club would’ve just kept using the original TS. This one is lacking. Hopefully they got it for free..KootenayMACVersion: 1.28.0

What is the point of this app?As far as I can tell, the only difference between this and the original Team Snap app is a different font. Why do I need both apps? Don’t they do the exact same thing?.EvilTheGeniusVersion: 1.25.0

TerribleI have so many complaints about this app I don’t know where to start. The OG TeamSnap does everything better. This app has no positions,no email, no photos or files, no phone numbers, the chat is filled with practice time updates, the calendar only syncs at midnight, no desktop login for roster management, no ability for team staff to update the roster or any info, can’t edit a practice and change to a game at the same time. Need I go on? This is under-baked by developers who have never run a team. Completely insane to change from the OG TeamSnap to this..NoyesyGirlVersion: 1.22.0

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