Capital One Auto Navigator Customer ServiceCapital One

Capital One Auto Navigator Customer Service

Take your car shopping on the go with Auto Navigator. Whether you’re looking to buy a new car or a used car, we’re here to help you find a new ride that works for both you and your finances.

Wondering how Auto Navigator works? It’s pretty simple:

Choose from millions of new cars and used cars for sale nationwide to find the one you love. When you find a car you’re interested in, you can save it to compare with other cars you’ve favorited.

Your next car is out there, just tell us what you’re looking for and what matters most to you in a new ride. You can filter by make, model, year, body style, price, mileage, fuel economy, features and more to narrow your search and find your next car quicker. Once you’ve found a car you like, you can call the dealer directly from the app to ask questions and check the availability of the car.

Pre-qualify for an auto loan in minutes (don’t worry, it won’t impact your credit score). After you’re pre-qualified, you’ll be able to see your real rate and monthly payment while you shop for cars. That means no more guessing if a car fits your finances or not.

Adjust things like down payment and term length to build a deal that’s right for you. You can even compare monthly payments side by side to narrow down the best option for you.

Always know what’s next in your car-buying journey with Next Steps—a checklist to get you ready for the dealer and into your next car. Here, you can keep track of how many days are left in your pre-qualification and find out what else you can do to prepare for your dealership visit.

Bring us with you to the dealer to make your car-buying process a little easier using the in-app Finance Pass. Just show the dealer you’re pre-qualified with us, complete a credit application to finish up your financing then drive off the lot in your new car.

All set to start your car-buying journey? We’re ready when you are. Download today to start car shopping and find the perfect ride (and price tag).

Capital One Auto Navigator App Comments & Reviews

Capital One Auto Navigator Positive Reviews

Terrific Car Buying Experience!When I decided to get a new personal car to replace my older family car, beginning with getting pre-approved with Capital One was my first choice to ease the car buying process. Following my pre-approval, installing this app to begin my car search made my life much easier. Not only was I able to search the many new and used options, but seeing the APR right next to my payment made me happy to know what kind of deal I was truly going to get without the hassle of haggling about financing at the dealership. At the dealership, I found the exact vehicle I wanted from online, test drove it and told the salesperson I wanted to get it. Instead of the usual “let’s sit down and run some numbers” spiel, it was “yeah I’m pre-approved with Capital One” and his smile grew a little larger and said “Perfect! This will make it much easier!” Ran the credit check and the financing came back exactly the same at the dealership as it was on the app. My next car purchase will be done exactly the same way when the time comes!.Version: 1.8.1

AmazingThis app was a god send. I could be prepared ahead of time what kind of vehicle would fit my budget based on expected APR and estimated monthly payment. Once I selected a vehicle I went to go test drive and decided to purchase. I already had a loan through my credit union but decided to ask the dealer if they could offer me anything better. I don’t have horrible credit but I am working on it. Once I mentioned to the sales rep at the dealer I was also pre approved through Capital One he smiled and said “let’s see!”. NOT only did Capital One save me money compared to the dealer financing but ALSO though my own credit union! Capital One offered me 5% less APR than even my credit union could. Such an easy and seamless buying experience. I can even make my car payment right through my Capital One app. Thank you Capital One!.Version: 1.8.2

Best way to buy a car!I had not so great credit wasn’t getting approved for auto loans below 11% got pre approved and found the car I wanted. Called customer service before I went to the auto place to have everything solid. Went to buy the car, the dealer told me it was sopposed to be $71 more dollars than what capital one had said. I called cap 1 customer service back from the dealership and put them on speaker. Suddenly the dealership changed their mind and was ok with my price and payment. Dealers will always try to get money out of you. They will do it in finance. I ended up getting a loan for 6% thru capital one!.Version: 1.7.5

Second class citizen no moreCap One kept sending me letters about pre-approval letters. After the second $2000 repair in 18 months to the car my wife drove I though ok put your $$$ where the rubber meets the road. I was able to get online work the financing into a deal that fit our budget. Contacted the dealer with the paperwork. Sure no problem. No more shady car lots or buy here pay here crap for us. As my wife put it, it feels good to be able to walk through the front door of a real dealership. Even purchased our second car through them. I’ve recommended CapOne to anyone who will listen..Version: 1.8.2

Best Car Buying Experience Ever!I give Capital One 6 out of 5! I did the pre approval, found my car & showed them the pass. The car lot finance department tried to beat the interest rate, but couldn’t come close . In addition to the hassle free approval process and impressive interest rate , they made the paperwork signing painless as well. They have an app where you check and sign everything at once - instead of 50 pieces of paper . I highly recommend capital one to anyone looking to purchase a car.!.Version: 1.12.5

Know before you go...App allows you to be prequalified and have the assurance of “worst case” pricing and rate before going to any dealership. We have purchased 3 cars using Capital One navigator and in all but one case their rates were the most competitive. In the other case the dealer had promo mfg financing that was better. The app give you onsite int the impact on the interest rate of down, trade and term as well as price. It also allows you to see how the rate varies across models and ages. Great app for people with strong or weak credit. Bargain from a position of confidence..Version: 1.2

Great appI’ve already bought one truck using this app and it was great. Now I’m in the need of a new truck and am using it again. 2 things to add in future updates: in the sort by column, add newly listed as an option. In the filter section, under engines, add ability to filter multiple engines in each class. For example, under 2021+ Ford F-150, there are 4 - V6 options. 1 - NA, 3 - Ecoboosts - 1 - 2.7L, 2 - 3.5L (std Ecoboost and a Powerboost). I would like the ability to filter out the NA and 2.7L options. Oh, and under the description of a selected F150, all it says is V6 but it should really say which V6 it is..Version: 1.12.5

Way Car Shopping Should BeI’ve used AutoNavigator twice now to buy new cars. I love the fact that I can customize my payments, browse inventory at multiple dealers, and walk in with my financing done. The iOS app is nicely designed and works great, just like my main Capital One mobile app. Tell the product team to keep up the great work!!!.Version: 1.10.0

Cheap place to find cars yetWell I’m kinda disgusted yet flattered. I prequalified for nearly half of what My Jaguar F-Type cost. Yet I can’t get a quality bank to borrow what I paid in cash for 😂. I’m determined to get a Jaguar SUV for $35k Used , with no bills or debt under my belt I can only get like a $20k minimum car with a $5k down payment. Lol guess I’ll save up for a few months and buy in cash again… banks are missing out I suppose there loss my gain..Version: 1.12.5

Capital one auto financingGreat app. Gives you the tools to determine the cost of a car that you can afford. Gives accurate monthly payments, based on your down payment amount and your credit rating. Easy to use and understandable. Know your options before you go to the dealership..Version: 1.12.8

Very recommended if you are confused where and how to find your future car.I would recommend to everyone who is looking to but whether new or used car. Really helpful by estimating your monthly payment, the APR and telling the history of your if you gone purchase used one..Version: 1.10.0

Got us a lower rate and monthly paymentI was able to use the quote from the preapproval to talk the dealer down on the monthly payment and rate from what they initially showed me. I know this is standard practice anyway but having the app quote as a benchmark helped a ton!.Version: 1.10.0

ProblemFirst started of good with a smooth interdace but after just a day of using the app then next day it wouldn’t let me search cars i tried closing the app and starting again but it just won’t let me which is a but of a frustration for me because i already applied and invested my time. But i’m hoping they’ll see this review and update the app. I have an iphone xr with the latest software (13.1.3)..Version: 1.4

Prequalify with no ding to creditWhat a superb way to search for available cars, get prequalified for financing without any hit to your credit and speed up the buying process by presenting the prequalification to a dealership....all at your finger tips. Proud to be a Capital One employee!.Version: 1.0

My reviewEvery time I try to search up a car it says sorry we hit a snag try again later it’s been saying that for months the app just isn’t usable for me.Version: 1.13.1

It worked perfectI just bought a car last week using this app. I found the car, printed the offer letter and give to the dealer. They knew how to use it... 2 hours and I leave the dealer with my car..Version: 1.7

RETURN CUSTOMERMy title says it all my experience with you was so awesome before. I came back for a second time and I’ll probably come back in a few months for my daughter’s first car.Version: 1.11.1

Love it! But.......Love the app and all of the features. Easy navigation and filters. With that being said. The saved cars feature does not work. After saving your cars to track they vanish after closing the app. If your saved cars were Saved, this is a five star app..Version: 1.9.0

CustomerLove the service very convenient you’re able to adjust to your needs/wants and it shares your monthly payment. -Khalisha Searcy.Version: 1.14.0

Missing featuresYou can get to Car Navigator from inside the Capital One App and it has additional features that are missing from this stand alone app. You can’t sort by lowest APR or filter Features for searches and that was basically the only two settings I used inside the Capital One app Car Navigator tab.Version: 1.1

It’s niceI like the app it gave information the website did not and the website gave information the app did not Ie days on lot was on the app and website gave access to car fax. So I was using both Over all a good experience Love my cap one.Version: 1.9.0

Car shopping made simpleCapital One made finding the right car online a no surprise endeavor..Version: 1.7.5

Perfect selection of carsI like that I dont have to worry of filtering out shady dealers as they dont appear on this list at all..Version: 1.13.0

OwnerI just love this app!! and I highly recommend it to anyone who’s in the market for a car….Version: 1.12.5

First TimerApp is great except it keeps resetting my filter and when trying to save it….nope! It is not complying. Other than the hundreds of time I have to keep correcting my filter it wasn’t bad..Version: 1.14.0

NiceUser friendly/ Easy to use interface.Version: 1.12.8

JoeCap 1 auto was great I highly recommend going through cap 1. Got a used car through them And the experience was great.Version: 1.8.2

Car inventory on app is not accurateI like cap one service so far, but the inventory listed in app is not accurate. Doesn’t even match the inventory on dealerships website..Version: 1.12.5

Capital one auto navigator is the best app!!! So easy to buy and look for a carI cI love capital one auto.Version: 1.11.1

Won’t save favoritesGood for finding cars and checking possible pricing but won’t save my favorites.Version: 1.12.5

Easy shoppingThank you.Version: 1.12.5

Not workingApp was working fine until I updated now crashes every time i try to change the year of the car im looking for.Version: 1.8.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.14.0

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Capital One Auto Navigator iPhone Images
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