Duo Mobile Customer Service

Duo Mobile Positive Reviews

Duo Works Exactly As IntendedThe app works fine, it provides 2 Factor authentication in a variety of ways. If a user has an issue with duo its not the app makers fault its their IT or security department implementing it poorly or not explaining how it works enough. Complain to them, don’t go after the manufacturer because it won’t improve your experience. There are options in Duo you yourself as a user can do to cut down on the amount of authentications like choosing to remember certain devices. You should also absolutely only use the Duo push feature or use a hardware token instead of phone calls. They are the most reliable and safe methods available. If you use these methods you should only take a few seconds to authenticate every time, and thats only a few times a day. I use Duo twice a day, in the morning and after lunch, and I’ve had maybe one issues with it over 6 months. It works people, you just need to be willing to learn..TheManyenVersion: 4.15.0

The app works fine, it's on the usersI just want to say that my experience with Duo started out a tad rocky, but very quickly got better. I have gone through 2 phones, and helped my friend set up his new one and had no problems. The issues people are running into are that they're not setting up a secondary form of authentication. I use push notifications to authenticate, but when I replaced my phone, I just had duo call me to authenticate and I was in my accounts in seconds. I was then able to add my new phone to duo. If y'all just dig a little into the settings, you'll find everything you need. The company is giving you the tools for not only using your current device, but also very quickly adding new ones, even when your old one is out of commission. Use those tools, and you'll be fine. An authenticator app shouldn't be easy to bypass. That's the point of 2-factor authentication. Learn the app, and you’ll succeed.SnakestarVersion: 4.1.0

Works perfect BUT new users please read my advice:This works perfectly fine to enable 2 factor authentication for school or business. However I’ve seen some upset user stories so I want to share this piece of advice: Compartmentalize Work, School, Personal authentication apps. Once you have duo downloaded it might be tempting to point your personal accounts to duo for convenience but remember your duo enterprise or uni account isn’t reliable for personal use as you are not the account owner. Microsoft, LastPass, Google just to name a few all have 2 factor apps. Download one of them and keep your personal life separate from business. To those that have “new phone” horror stories, I’d personally recommend an authenticator with cloud backup support. Such as Microsoft Authenticator. (Not affiliated with MSFT but their app works well for me.).AppleUserSince2004Version: 3.56.0

Handles an annoying task with aplombI hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!.ScoopsterVersion: 3.33.3

Misplaced blameAfter reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app)..Stuball80Version: 3.35.0

Honest Technical ReviewI think it is funny that overall the reviews of this product are complaining when there is clearly no technical experience from these users. Working in the technology field, a lot of these poor reviews could be resolved by reaching out to your school/workplace to ask for help from resources who have done the proper training on this specific 2FA. Also, googling will give you the majority of the answers on how to resolve these specific issues. The 2FA works as it should, and the more knowledge you have on the platform/technology, the better your experience will be. Have colleges/workplaces not provided proper training? I have so many questions for the people leaving negative reviews..SBCelsiusVersion: 4.14.0

Almost perfect!I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this.BroHanzoVersion: 3.38.0

Interface, interfaceAs far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno..Angry-JohnnieVersion: 3.33.1

A great option for 2FASeeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been....MnkjrdgyrghVersion: 3.28.0

New standard2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to..LatentreviewVersion: 3.37.0

Love it - but Apple Watch app seems to have a bugEdit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!.Icewalker90Version: 3.28.1

Version 4.0.1 introduces bugs with pushI have been a happy Duo Mobile user for 5+ years, but the latest update brought with it some issues. First the good: I can access a fuller version of Duo on my Apple watch (5) and generate and OTP directly from the watch app. This is FANTASTIC. Now the gripe: I can feel the push notification on my watch, but when I raise it to approve, sometimes there’s nothing there, and when I look at my phone’s lock screen: also nothing. I have to open the app on my phone to approve. This is a small-ish inconvenience, but the bug is inconsistent (sometimes push works on the watch, sometimes it doesn’t, and I can’t divine a pattern yet), and for an app with one job, a small, introduced inconvenience is a relatively big deal. Looking forward to seeing this fixed!.Polly GlossiaVersion: 4.1.0

Update Made Life More DifficultI use Duo to login to my university account, I have too. I never had any real issues with the app and didn’t really mind using it. However with the new update where they changed the UI, you can no longer refresh the page. Which is incredibly annoying. Before, I’d be able to send a push to duo and then just refresh the app and the approval would come up instantly. Now, I find myself having to sit there and wait for the app to figure things out. It takes sometimes a minute or more for the push approval to pop up in the app. Why would they take away the refresh feature? I always hate it when apps take away functionality with new ‘refreshed’ UI updates. It’s a terrible design/engineering philosophy..Joethehunter11Version: 4.1.0

Here’s a real rating.All the low ratings are from end users who like to complain. Here’s the real truth. The app and platform work very well, far better than most MFA systems. I know because I am the Sys Admin who configures the servers and infrastructure. We have hundreds of end users and they love Duo. Its easy to use and convenient. It always works. Switching to a new phone is a ten second task, and easy. If you are having a bad experience, then your system admin is the problem, not Duo. The latest Nov 2021 update has gone in the wrong direction with the UI though. The prompt on an unlocked screen is now tiny. There’s no direct Approve option from a locked screen. DUO - please bring back those nice UI features..FiskdgsVersion: 4.3.0

Ignore the negative reviewsDuo provides a really great 2fA experience, far better than most I’ve dealt with to date. The push notifications are generally fast, and having Apple Watch notification approvals is a fantastic time saver. Virtually *all* of the negative reviews appear to be folks who, frankly, are completely clueless about how 2fA works or what it’s for. The fact that simply copying Duo to a new, unauthenticated device doesn’t immediately provide access to your work accounts is a *PRO*, not a con — it means the Authenticator is doing its job to prevent unauthorized logins! Thank you for writing a quality 2fA app that is stable, robust, and easy to use..SourdoughJoshVersion: 3.55.0

Use at your own riskSo I used duo mobile for my Instagram and what ended up happening I forgot my password and when I went to my duo mobile app it had my account disabled because I had received a new phone and when I was trying to login on a computer it took me a second to realize I never made an account on my computer so when I did my device wasn’t on the account I had just created and I wasn’t able to get into my Instagram account at all. Luckily I still had my possession of my old phone that I used and was able to get into my account again just a heads up duo mobile I hope you have this specific problem fixed of when you receive a new phone other then this story it’s a good app.Nike5467Version: 3.54.0

Nice and easyPretty straightforward and works to a T. Anyone who wrote a 1 star review are just people who create problems for themselves. Get this, one guy says it was duos problem because his child and him weren’t able to effectively communicate when to use the 2 factor authentication. Another guy, said it was such an inconvenience that the accept and decline buttons were placed at the bottom of the screen. Like it’s 2 factor authentication, why does it matter that the button position isn't in the optimal space? It literally takes 2 seconds to do this but apparently it’s such a hassle. Nice and easy process.Graspingcard56Version: 3.37.0

Reliable two factor authenticationWe've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in..SpartanickelVersion: 3.35.0

Great Authenticator App! Don’t mind the harsh reviews.To be truly honest, this app is a wonderful authenticator. The interface is incredibly user-friendly and allows you to clearly identify the account you want to use (through the website’s picture/ logo). If you have used other authenticator apps in the past, setting up a manual account is the exact same process. Having a host set up MFA, such as a college, is an even easier setup. I use this for most of my online accounts and Duo Mobile has been quick, easy and efficient. I flat out love it. Keep up the great work Duo!.Daniel KikkermanVersion: 3.34.0

One of the most convenient 2 factor authentication appsWe were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions..Mr.MillianVersion: 3.28.0

The person who wrote fix it is wrongWhoever wrote the fix-it duo long long article about why they couldn’t get in the app they did exactly what it supposed to do. stupid people don’t realize what is supposed to do but the whole point of it is preventing people from using a second device to access your account. so if you have your account on a phone you can’t just grab another phone and try to access it. IT DID ITS JOB PERFECTLY! it did it’s job that’s what you wanted it to do. Change the stars to five stars not one star.DrPrez-1Version: 3.55.0

No more ex gf dramaSince everyone is complaining about 2FA itself rather than the app functionality, I’ll add my note on why I’m glad my school integrated 2FA... My ex-girlfriend constantly logs into any account she can get access to. She uses different devices to sneak her way and she guesses or knows most of my passwords. I’ve had to change passwords (and then immediately forget them) because she’s always logging into my accounts without my knowledge. Finally some peace of mind knowing she can’t do anything weird with my most important account. Thanks, Duo!.Nikki_DanVersion: 3.35.0

Perfectly acceptable but nothing specialSo many Authenticator apps in the store but they’re all basically the same. Nice design but like all the other apps it’s cumbersome when it comes to having a lot of accounts. Would like to see an app that gives me options to sync or save backups... most of all I’d like to be able to organize accounts into folders or categories. I have about 20 personal sites, 6 work accounts and 3 or 4 sites for accounts that I manage for clients. Across these groups I have multiple GitHub, gmail, okta, and other accounts and the only way to keep them separate is use multiple apps..NolageekVersion: 3.43.0

Can’t see why the poor ratingsThe only reason I can possibly see this app getting a poor rating is that the 2FA infrastructure wasn’t setup properly. As a 48-year IT Professional, I had no issues whatsoever in setting this app up for employees of our company as well as our customers. The “Push Notification” is one of its strong points, while still providing 2FA via 6-digit codes like apps such a Microsoft or Google Authenticators. Don’t rate this app poorly because your IT department didn’t set it up properly..StebonerVersion: 4.9.0

Could be betterI recently started having to use this for school and it’s a major inconvenience, but that isn’t all the developers’ fault. I really think they should add some kind of “trusted device” feature that would allow users to have one computer that you wouldn’t have to go through two-factor authentication every single time, but maybe just the first of every month. It’s annoying not being able to check my grades quickly or look at an assignment quickly on my own computer. I hate that I have to use this but the developers could make the experience less painful.Yours truly_aVersion: 3.33.2

It’s not the appThis app works great, it has worked flawlessly since I started using it a couple of months ago. All the one star reviews are about issues with using 2 factor authentication, not with this app. If you don’t back up your phone to iCloud, that’s not this app’s fault. If you delete this app thinking magically 2FA is going to be disabled, that’s not this app’s fault. If you are not the owner of the account and want to get into the account on the owner’s behalf and have not requested a second device, that’s not this app’s fault..HmoazedVersion: 3.35.0

People that don’t understand techOk, this app is meant to be used as a component to a larger security system. It works fine and does not lock up phones and other things people are writing about. If you load it, you will not lose your data or be compromised. I speak from a tech perspective and it’s not meant as a criticism of those non tech types. Please talk to your tech support if you are having issues loading or using the app. Don’t be offended but it’s often user error..Socaltech632Version: 4.14.0

Simple and EffectiveIt seems most negative reviews are blaming the wrong players. Duo facilitates the 2Fa but is not the company that is mandating it nor are they the ones controlling which features and elements you have access to. If you’ve used literally *any* other 2Fa platform you will see Duo is by far the best in the market. Simple and effective. Time necessary to log in is reduced with their quick push to phone and simple single button approval. The watch app works flawlessly. I have not had a single issue with Duo..Tjharvey92Version: 3.37.0

Works GreatA lot of the negative reviews are from whiny students who don’t understand the importance of security. There’s nothing wrong with the app, it works great..TTopMusicVersion: 3.33.1

About the negative reviewsThese random comments on here by people that have no idea what they're talking about is annoying to say the least. In the age of countless passwords and even more data breaches perhaps schools need to add identity security to their curriculum 🤷🏾‍♂️.WhythehelldoyouneesanicknameVersion: 3.42.0

IrrelevantThere are a lot of irrelevant comments with regards to why needing an app to do two factor authentication. This app does what it needs to do and it’s good at it. The rest is noise.DibajianVersion: 3.40.0

Disregard negative reviews - AMAZING APPThe low reviews seem to be students complaining that they are forced to use this app. This is by far the best 2FA app out there. The rest feel archaic in comparison :).MaharshmellowVersion: 3.36.0

Love itUseful and keeps my accounts secure. Does what it asks. Don’t know why there are so many bad reviews. UI is nice too..HargunmVersion: 4.15.0

RefreshIt's a bit a annoying to have to reopen the app if I sent a push after opening the app. I remember in the past we can just scroll down to refresh the app but not anymore. Please bring it back!!.ChajiangVersion: 4.14.0

Activation codeWhere do i get the activation code ?.ZucczucchiniVersion: 4.10.0

Works bestWorks better than using your phone number to secure your account. Love it!.01902376Version: 4.9.0

It worksIt works fine, and I like the update!.HdisgaistVersion: 4.8.0

Works at the same speed as steam authenticationWorks nice, kinda wish they would send u a notification of the code so it’s easier but it iz what it Iz.Thomthom6969Version: 4.8.0

Works as intendedI use this app to authenticate for UCD. It has worked perfectly since day 1. Have not experienced any issues whatsoever. Although I understand why some may feel bitter towards the idea of downloading an app for 2FA as opposed to getting an SMS code sent to their phone number, it’s important to note that it’s irrelevant to the performance of the app and unfair to the developers who have worked hard to put this together..FreedllamaVersion: 4.7.0

No glitches or problemsThere has been lots of older reviews (years ago) describing their bad experiences with this app. However, more recently it seems they have fixed the glitches and technical issues. All works well!.Ubc student 12359Version: 4.2.0

Does what it is supposed toI use this app for work, it does exactly what it is supposed to do. I haven't run into a single issue. Some might find it cumbersome to have to use an app to authenticate but that's up to the organization. This has worked great..PoojettaStoneVersion: 4.0.0

App works fine, ignore 1 star reviews (for the most part)Have been using it for months now. Everything works seamlessly. A very well executed 2FA app..TheColdWarVersion: 3.60.0

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Duo Mobile Negative Reviews

Was fine until I needed to transfer phones...My school forced me to use Duo for 2FA. After one of my personal social media accounts was hacked, it prompted me to look into 2FA for them as well. I wish I would’ve looked at the reviews before adding my personal accounts to this app. Everything was fine until I got a new phone and needed to transfer my Duo to this device. The process has been an absolute nightmare, and the only “help” I receive is a long wall of text which vaguely describes what I need to do but no instruction on how to do it. My instant restore option is switched on for both phones, but I get no option to restore old codes like the help center claims I should. I’m at a complete loss for what to do and it seems that the Duo website and help center doesn’t exactly know either..Shay784Version: 3.42.0

Endless Cycle of frustrationThe Duo Mobile app is realistically one of the largest stressors I have experienced in my life. Upon getting a new phone I was unable to access any of my school work/grades/tax information for months. If you need to get a new device it requires that you verify the new device with your old device, but for many people when a new device is purchased they no longer have access to their old device. Their “help” support staff is among one of the worst of its kind (which is saying something). It took me approximately 6 hours to recover my accounts. Moving on to normally logging in the process is arduous and frankly broken. I have no way to remove my old phone number as the primary verification. There is a “click to accept” box to remain logged in for 24 hours on the login page, although you must be verified to click the box, and upon verification you are immediately redirected away from the page. The system is inherently broken. Yes calling may be faster than scrolling through all your texts looking for old verification codes, but I should NOT have to receive a phone call or spend minutes searching my texts simply to do economics homework. If you are an administrator considering using this app, please find some other service. Using duo mobile will cause your employees/students immense stress and disdain against your organization..Lphilliieswc08Version: 3.60.0

Got a new phone, now I can't log onto my university accountThis is the worst app I've ever used. Absolutely unnecessary and difficult. I've put up with it until now, but I can no longer sit silent. I recently got a new phone and in oder to reconnect duo to my university I need to log into my university account. But in order to log into my university account I need to verify it through duo. So obviously through this very dumb circle I can no longer log into my university account on my phone. Duo does offer verification though my old phone, but guess what? I no longer have that phone so it is absolutely impossible for me to verify my account through my old phone. I sincerely hope my university stops using this app as this is the worst experience I've ever had. All I want to do is be able to check my grades on my phone and I'll never be able to do that. And soon my 120 day access will run out on my labtop and I will no longer be able to access my school account which contains my grades, classroom, assignments, and more as I cannot verify my university account through duo. Making it virtually impossible to have access to my school account all because I got a new phone. This is the WORST app and experience I've ever had..QueenBee2121212121Version: 3.52.0

My school forced me to use thisNo one cares about me enough to try to hack me. The much bigger risk is that I forget my password and lose access to my accounts! This is happened to me many times because of these stupid mandatory changes and is WAY WORSE HARMFUL than the risk of actually being hacked. These “security features” make simple services a PAIN. And they commonly LOCK YOU OUT OF YOUR OWN ACCOUNT. I changed my phone number recently, and this has caused me to get LOCKED OUT of many basic services that require these stupid “two factor authentication” YEARS worth of information GONE because of “Security” What a joke! Also, why should I trust YOU with m my information? Because I DON’T, and I should have the right to NOT give it to you! Many services now make me change my password and use special characters which means I’m much more likely to forget it, losing all of my information! Stop forcing people to use these. They don’t make you safer, they just make your life more annoying and more likely to lose your information due to you forgetting your needlessly complicated password. Listen to the people. I wish I could give you and companies like you 0 stars but I can’t.Rose Mulet's Biggest FanVersion: 3.54.0

The App that Ruined Online CommunicationLook, I admit that I am not an IT security expert, but I have had compromised emails that security technicians were able to secure in moments. On the other hand, Duo has greatly reduced my emailing efficiency for the sake of security I do not need. It seems that they do not actually make a profit by marketing to individuals, but to institutions that choose to invest without surveying their own workers (insert the name of most universities in the US). This app prevents you from doing basic things with your email account if you do not open and use their app. It is literally an app that is made solely to promote itself at the expense of its investors. If you can avoid it, do not download this app. If you have not choice but to download it, let it do its thing to frustrate you, then write a review and communicate with your employer/institution. From my perspective, this is a parasitic application that is blindly invested in by people who don’t fully understand (or need to understand) what it actually is or does. If I could put negative stars on my rating, I would. I hate this app with a passion and I hope that enough people will respond to it as I am now, soon..StauffagesVersion: 3.57.0

Employees need some control*** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone..IndiindianarlVersion: 3.40.0

Adds a certain spice to lifeEver buy a new phone? Break your old one? Or worst of all, lose it? Well thanks to Duo, you can say goodbye to all your passwords as well! Once you redownload Duo, every account you had linked to the old app is totally unrecoverable! You cannot link your new duo app to your old iteration. This means that locked behind a shattered screen or somewhere in the back of an AT&T store, your old 2FA is permanently locked. You get to reset every single 2FA you’ve ever used now! Use duo for coinbase? I hope you love emailing them your driver’s license and waiting a week to get back in to your account! Use duo for school? Endless late and missed assignments await as you hope IT responds to your email! Does your boss make you use duo? You might as well pack up your desk now. That’s right, I want to fully reiterate this: when you redownload duo, you lose every single linked account’s 2FA and have absolutely no way whatsoever of regaining it! And that is *by design, it is an intentional choice by the company!* My life was far, far too easy before duo came into it. Now, it’s exciting! Whether I’m unable to perform basic tasks at school, kept out of my employee accounts, or locked out of my personal savings, I’m always unsure in what way duo will attempt to ruin my life next. It’s like the brisk of a bright spring morning, you never know what’ll happen next. Thanks, duo!.Isthistaken484Version: 4.8.0

Stop deleting my reviews, cowardsTruly cannot imagine a worse method of 2FA. Why can’t I use Face ID? Touch ID? Or just a push to my laptop? But no, that would make too much sense. Definitely better to require the use of another device, because logging in to canvas needs to be more complicated than logging in to my BANK. This app is terrible in every sense of the word. If you are an administrator or employer requiring others to use this, you should be fired. On the spot. Using this app is overly complicated and frustrating, not to mention a poor decision—if your phone is dead, you can’t log in. If Duo had a desktop app I wouldn’t have complaints, but the use of a whole other device to log in to check my grades??? Overly and unnecessarily complicated. If you are considering the use of this app as 2FA, I am BEGGING you to consider any other option. This app is terrible and deserves to be taken off the App Store..Thirstywhiteboy69Version: 3.34.0

Only checks for push when app is openedIf I open the app just before request a push, it will not appear on my phone. I have to close the app and open it again to see and approve the push. The previous version allowed the user to swipe down to refresh and look for new push requests. Please return this feature to a future version. Or, just have it look for a push a few times a second while the app is open. Why does it only check once? From the troubleshooting page: “ If you are logging in to a Duo-protected application, but you aren't receiving an expected Duo Push authentication request, try closing Duo Mobile and reopening it. Duo Mobile checks for pending push requests whenever it's opened”.EMPorter2Version: 4.2.0

Slow slow SLOW, now even SLOWERI hate using this app and I'd delete it immediately if I could, but my employer requires it. I just wish it wasn't so painfully SLOW. My job routinely requires logging into dozens of servers at once, which triggers dozens of Duo prompts at once. This app has no way to approve all the prompts at once, or even quickly. Instead, it has to display a useless sliding, fading animation for EVERY approval. I hoped the new redesign would remove the stupid animation but no, now it's WORSE. Now it's full screen! And SLOWER! Wow, great work! Clearly the app devs don't actually have to use this app themselves. Clearly they've never had days where this app consumes 70% of their phone's charge. I do. And every time I have to watch that damned (now full screen) time-wasting animation, it feels like I'm getting flipped off six inches from my nose. I hate this app..Sam YewellVersion: 4.3.0

This app should not existThe importance of 2-factor authentication to security, while debatable for some of types of accounts, is clear. However, there is no reason I should need to download an entire application for it. What value does the duo app offer over receiving one-time codes over sms? Worse, even with push notifications, the app is considerably less convenient, since I need to go into the app to approve it. Two taps + animation and loading time actually takes longer than 6 keypresses on a keyboard. If I could actually approve a request in one tap from the lock screen, this app may have some reason to exist, but in its current state it’s an objective downgrade in a line of security solutions that make the average person’s life worse, waste time, and in many cases, take account security beyond what is necessary..Zzzzyyyxxpla2g5Version: 4.15.0

Worst coding everI NEVER write reviews for apps. so considering this is my first review, it must be pretty terrible. this app has the worst programming ever. whoever coded this obviously had no idea what they were doing. i recently got a new phone, so i had to log back into my university account. of course, the safety feature is to verify yourself through duo. well, in order to verify myself, i have to log into my university account AGAIN through duo. however, it then prompts me to verify my account, which sends me back to duo, which sends me back to logging in, which sends me back to verification, which continues this loop. you might think: “oh, just click the ‘add a new device’ button”. wow great idea.. let me try that.. oh wait.. i have to verify my account again. 😐 worst app i’ve ever had in my entire life. and i mean it.Lyss.13Version: 4.9.0

AWFUL DESIGNNever have I been more frustrated to have to download an app for something. You cannot use any of my university online resources without downloading this stupid app. I never would have opted for 2 factor if I had the choice. The only way to set it up on your phone is to call the support during business hours, you can’t do it yourself. You get a notification on your Lock Screen but can’t do anything with that, you still have to unlock your phone and go into the app to approve. I’m not sure if it’s my university or the apps fault, but the most annoying thing is I have to send 2 different log in requests before it’ll actually let me in my account. If any university are reading this thinking about getting this app, please do your students a favor and find another solution.IesimoVersion: 4.12.0

Works as intended but READ THE FINE PRINTWhile Duo served me well enough for years, ‘Duo Restore’ was buried somewhere in the app and since I never found my way there, I am now in a position of contacting every bank, service, organization with whom I’ve registered a Duo 2AF and going through extensive account recovery processes. Duo UX designers, listen up (sorry, you know who you are), ‘Duo Restore’ needs to be IN THE USER’S FACE from the moment we begin using the app. It should probably be required to be enabled in order to use the service, seeing as how EVERYONE will need it at some point (nobody keeps the same phone forever). It’s a vital feature, with a very high cost to the user if it is not engaged. Fix yourselves..The Sensational Hoxsey BanksVersion: 4.14.0

I hate itI only have this because I’m required too by my institution. The day after I downloaded it, I got hackers galore sending emails from my account, so many that my account was blocked from being used entirely. My school couldn’t do anything about it. This blocked me out of coursework for 6 months and I nearly failed because of it. It’s super frustrating that it continually logs me out of my devices, especially my phone, and when I sign in, it won’t even recognize that I’m using it on the same device that you’re sending the push too. That’s very redundant and frankly stupid in my opinion. If someone stole my phone and got into my stuff only for duo to authenticate my phone from itself is stupid. This app frustrates me more than any other and I cannot wait to get rid of it..Kirsti A.Version: 4.8.0

The Definition of InconvenienceI have never had an app cause so much aggravation than this one. Don’t get me wrong, DUO is a great concept! However, it is so secure it is not even worth having for the user. I had to download this app for my University and I constantly have to authenticate every. single. login. EVEN if it’s from the same device every time. I mostly use my laptop for my University websites, but since DUO is on my phone, I have to authenticate every login possible. While this seems like a lazy complaint, it’s such an inconvenience because half the time I can’t send a push notification, it has to be a passcode which expires faster than you can type it in. I already loathe this app and I’ve only used it for a few months now. If there was a way to disable it I would do so in a heartbeat..WhitstrickVersion: 3.56.0

Duo mobile with instagram accountsSo I decided In November 2019 to secure my instagram account using this app. Everything was working fine until I had to reset my phone I made sure my login was saved on my iCloud so I wouldn’t have no problem with signing back in on this app. Turns out duo mobile never saved my information on my phone or on my instagram account. I tried to email about this problem and all I got was there’s no account associated with the email I used for my instagram account. I cannot login to my instagram anymore because I used this app as a 2 factor authentication for my instagram and I cannot login in on duo mobile or my instagram account anymore I’m very disappointed that I put my trust into this app and nothing is helping me get my account logged back in..JbbbbhswfbreVersion: 3.39.0

Would give 0 if I could, endless cycle of bad programmingMy college made me get this absolutely useless app. It’s annoying and doesn’t even work right. I got a new phone and tried to log in to my new device. It wants me to verify with duo mobile to verify duo mobile so I can… you guessed it, verify duo mobile. No email, no logging on to the class websites, no grades, no submitting assignments until this is sorted out. Not to mention the absolutely moronic feature where the school’s public wifi is safe but my personal private one isn’t. I hope my school isn’t paying for this absolutely pointless and aggravating product. The developers who wrote it should reconsider their career choices and go doing something with something less technical. Maybe a book. Or a stone tablet. 0/5..Gret215Version: 4.11.0

I can’t get into my college classesMy university recently mandated duo (ugh) and it works terrible. I had an old phone short circuit so the screen is black and the iCloud backup failed. I tried to download the duo app on my new phone and it keeps prompting me to go on my old phone (can’t) or use iCloud (can’t). So apparently they are just going to lock me out of my own college account. Truly a bad company. Why would they assume that people can access there own devices and iCloud always? Truly I pay thousands of dollars a year to not even be able to get into my own college account. They need to fix this. Duo has always been a pointless hassle at best (what if I forget my phone or it’s dead? I just can’t log into my computer?) now it’s actually unusable and locking me out of important info..Goblue2020!Version: 3.35.0

Duo is a scamI understand the need for employers to use 2FA as a way to secure sensitive information yet I don’t understand the need for it in the school system. I have had to use it to see my classes, assignments, grades etc. and I failed a test all because I had lost my phone 2 days before and wasn’t able to do the authentication to access the test. I want someone to tell me who wants to steal my grades or see how I did on my history quiz. I don’t care if they hack into my grades, maybe they can make them better. At the beginning of the semester we were bombarded with emails saying we would be kicked out of the university if we did not register for this app. Seems a bit sketchy doesn’t it? This app has begun their warpath to a monopoly on online platforms used by businesses and schools.MuchomangosVersion: 3.47.0

I would pay to not have to use thisDaughter’s university recently implemented usage of Duo. If I need to log in to pay something, I have to wait for her to get the approval. The problem is, we are in different time zones. So she may be asleep when I need to access her account. It is extremely frustrating, and there should be a way to have two different devices authorized for approval. At times when we are together, there can be a lag when she gets the actual notification. As others have mentioned, if you don’t see the notification pop up you can easily miss it as it doesn’t stay on the screen. Please make an option for two devices...it would also be helpful for when you get a new phone and still have access to authentication on the second device..TXMOM04Version: 3.32.0

I didn’t askThis is the most garbage app that no one asked for. I didn’t even get a new phone or anything. My school website just wouldn’t let me in without downloading an app on my phone. I’ve logged in a hundred times without any problems, never had any security issues, and all of a sudden I’m supposed to use an app every time I log in? Why not have this be an optional security feature to protect our accounts. Then those who are paranoid can have peace of mind and those like me who like things to be convenient and user friendly can opt out. It’s an absolute waste of space on my phone and a waste of time. I’ve never had a security issue without this stupid app and I’ve never heard of anyone who has. Garbage waste of space..The Online AccountantVersion: 4.13.0

App sucks from a usability perspectiveThe app works great for push notifications. Beyond that, using it to keep track of the one-time TOTP codes is a nightmare! (1) There is no way to organize or group different sites together, nor is there a search function. So trying to find the TOTP code for a specific site when prompted is a frustrating exercise of scrolling through many tokens before finding the one you need. (2) To get to the token, you have to further tap on the entry, and then to copy, I can’t tap on the code like literally every other TOTP app allows you to do. You have to click on the tiny “Copy” button beside the code. Especially for left-handed people on a phone with a big screen, it’s a big usability annoyance. (3) You don’t see the code for the site unless you tap on it. Why the extra taps? Combined with point (1) above, finding a specific code is a slog and a nightmare. My work uses RSA SecurID soft tokens, and the way they layout the different codes by site is miles better than DUO. They show the sites in a two-column format (optional), and have all the codes presented when you open the app. You see more codes per page, and tapping the code copies it immediately. It’s a shorter scroll plus one tap, as opposed to DUO, which is a crazy back and forth scrolling action and then two taps (one of which needs to be precise). Overall, I like the security features, backup, and the DUO push, but the TOTP code management significantly cripples an otherwise great service!.RichmondHill1975Version: 4.1.0

So old schoolNeeding to download an app just to 2-Factor authenticate is so not user friendly. Had to use this for the University of Waterloo, much to my chagrin..LittleThomasVersion: 3.33.0

GarbageThis app is garbage and is apparently supposed to ease your login process, but in reality it is broken. It’s asking me for a code that I never received and now I’m locked out. There’s no way for me to even receive a code through this app and now I have to contact my school.Yorkistrash123Version: 3.52.0

Can’t connect to new deviceMy sons phone was destroyed completely and had to be replaced. Now he can no longer connect to any of his accounts as duo is asking for an RC code we don’t have access to due to the phone being completely destroyed. Can’t find a reasonable means to contact customer support every article says ‘contact your administrator’ Who the hell is my administrator.KildjyaVersion: 3.30.0

Worst decision by UVicMade it impossible to use official email. Breach in ease of communication, freedom of choice and privacy. Here trying to use this unyielding app to get push up notifications for the email. 😡😡😡 Feels like being locked out..Oatmeals_12Version: 4.15.0

WORSEI’ve lost my account because I’ve gotten a new phone and now I don’t have access to my account. The process of trying to get your account is complicated. Worse app honestly..ITSANGELSSBBYVersion: 4.15.0

Buggy to the maxDespite multiple confirmations on another end that duo was supposed to have sent a text message confirming my registration with the app for work, it arrived almost 7 hours after initially confirming. The very next day after working properly for MAYBE half a day, the app is back to not letting me use the code to log in. If you are a major employer considering this app for your business; save your employees the trouble and find a better and more functional alternative. I guarantee all the positive reviews were paid for by the company- nobody comes on to write a review about a positive experience they had with a two factor authentication app..RAlN MANVersion: 4.15.0

BloatWho’s making money from this app anyway?.IanadmuVersion: 4.15.0

There’s gotta be a better wayIf your redirects get stuck, quit both apps and reboot. Seems to fix it. Shame we don’t have a more elegant solution like a text message or email without having to instal another app like other apps seem to use for verification..Rockin johhnyVersion: 4.14.0

UselessThis is so useless app!.Frackdarius666Version: 4.13.0

TerribleNo idea why my university is requiring this, app doesn’t even work half the time.Evil panda159Version: 4.13.0

Not workingDuo app doesn't push the notification actually preventing you from accessing your account and doind what you got to do. The purpose of this app is to prevent scammers from accessing account; not the users..Cowboy SheriffVersion: 4.12.0

Notifications no longer workingLatest update seems to have broken notifications. Have rebooted phone, confirmed notifications on and even reinstalled app but no popup on phone. Have to go in manually into app every time..Aman DadVersion: 4.12.0

HORRIBLEWorst app EVER!! LOCKED OUT OF EVERYTHING A NIGHTMARE. CRYING ALL NIGHT..DjkskaospaosondkdjshddbsjajjVersion: 4.12.0

IdioticProbably the dumbest app I’ve come across. Forgot my password and now can’t login to my account to access my school classes. No recovery options either. Stupid.A6274Version: 4.11.0

RedundantDownloading an app for this school authentication at UBC is a waste of time. My phones storage is full so I don’t feel like spending time deleting pictures so I could install this app.DerercghVersion: 4.11.0

Watch outThis app locked my personal phone up pretty tight. DUO marked my personal organizer/calendar/email program as suspect. DUO then used my email to send my employer a permission to use request. My employer’s IT department then got to decide if I was allowed to use my program on my phone!! If your forced to use this, back up your phone before installing it..Test this outVersion: 4.10.0

MFA brokenThis app is garbage. I work in the cyber security industry and there is a bug in which the token you see in this app isn’t timed correctly based on the barcode/secret you scan. They start the timer when you open the app but that’s not how mfa tokens work. It should start based on the underlying OTP algorithm. Use Authy or Google Authenticator instead. Please fix this.Eric193837473Version: 4.10.0

Duomobile I want my instagram account back or I will bring you in courtDuo mobile this is a scam application Due to a destroyed phone and a change of icloud account I canot go back on my instagram I want my instagram and nothing else Hurry up.@imunknow__Version: 4.9.0

This app does nothingI got locked out of my instagram account, it said to get this app to help me get back in and it does absolutely nothing without already being in.Cantthinkofaname2006Version: 4.9.0

Garbage App.Crashing every Fxxking day.LlllllllihvvVersion: 4.8.0

If your device breaks, good luckMy device broke on two separate occasions, and there’s no way to get back in. Had to contact support which took a full day to do, and I nearly missed an exam. Why can’t they have other verifiable methods?.EesadrawsVersion: 4.4.1

Can’t loginI need duo in order to login to my classes but this garbage app requires a QR code for some reason to login. I’ve gotten a QR code but the app keeps denying it..BigZoo2089Version: 4.4.1

Locked me out of my student accountThis “security app” implemented into my university has locked me out of my account. The Duo app does not function as stated, it does not send push notifications and intrudes on your phone to give worthless information such as if its jailbroken. Early this year before the semester starts I got a new device, duo already disabled 2FA(for some genius reason) on my old device and the schools website does not allow you to scan a QR code or enter an authentication code. So I deleted the app as it was mindlessly taking up space, I am now not allowed to log in 2 days before the semester starts, and there is no one to contact for said issue to be resolved. Instead of sending a text msg to a phone or use Authy/Google we have this thing that cant even function properly. Thanks for nothing..XemtaVersion: 4.4.1

Locked outChanged my phone and my account got disabled, but I need to accept a Duo Push to reactivate my account in the Settings. What?.Jamjaz100Version: 4.4.1

Broken system - can stress out students very easilyThe problem isn’t necessarily the app. But when you try to log into your school databases and websites, sometimes it freezes or takes a long time to bring up the duo page to request the authentication. Right now it’s not loading on my iPad and I’m on a time crunch for an assignment. Yes, it would probably work on a computer or PC but I don’t have that right now as I’m at work. Please make this app work better..HffvjfghomvgVersion: 4.4.1

Never receive the push up，Have called school twice for the set ups，and after that it doesn't work again ，i have to call achool again tomorrow，don't know why it works when on the phone with tech supports and doesn't work after。.WindbrownVersion: 4.3.0

Not User Friendly At AllThis app is horrible, it’s not user friendly at all. Such an old school way of using MFA.DipSet300ZXVersion: 4.2.0

Horrible AppWhy do I need this to login to my UWO email? Absolutely useless..MattySmokes69Version: 4.2.0

The new interface is terribleI used to like the app, but a recent update changed the User Interface and it’s terrible to use. Everything is super big, the token numbers are not even all displaying because it’s oversized … Terrible..Baly-Version: 4.1.0

Don’t upgrade!This worked great before the upgrade. Now it cannot sync with Apple Watch at all. Major bummer as I really liked to use this from the watch. Please fix this ASAP.Alex HBVersion: 4.1.0

Worse UI/UX experience since updateThe simple way things were laid out before was fast and seemed to respond to prompts to allow or deny quicker. Now it takes longer and looks goofier. Overall, a bad step IMHO..KickastronautVersion: 4.0.0

Deleting login through Duo MobileHi, It was used when logging in to the school site from chrome. I just want to eliminate the procedure of double login check through Duo mobile at Chrome. The school site is ‘slc.me’ . Please let me know which way I can do that. Waiting for your reply ASAP. Michelle.장암댁Version: 4.0.0

Gets worse with each updateEDIT: Latest update continues to get worse! Now instead of popping up when I log in twice in a row, I have to restart the app in between successive logins! It won’t register the second login unless I restart it! The worst. There used to be a pop up notification when I needed to approve/deny a log in but now there isn’t. I have to open the app, and tap to respond then tap to approve. Super annoying! I used to be able to approve in two taps without leaving the page I’m on and it doesn’t even tell me when I have to approve a log in! I was late for a meeting because of this..Mh153838Version: 4.0.0

Downloading an app for security is ridiculousI had to download this app for my university access. There are better ways to do things..CattartVersion: 4.0.0

TrashTrash trash trash trash trash trash.我觉得刺激战场真心不如全军出击Version: 3.60.0

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