Uber - Driver: Drive & Deliver Customer Service

Uber - Driver: Drive & Deliver Positive Reviews

Pretty solid, but lacking some enhancements for driversThe app works pretty solidly and predictably but is lacking some features that would be great for drivers. The first one is when you have more than one car in service you are to select which car you are driving for the session. Remembering to do that sometimes it is difficult every time you get in the car to go drive and it’s not super easy to get to to make the change. Further, if you don’t pick the right car that you are driving for the session and you begin driving, you cannot make a change to your other cars until you close the app and log off and then change the car and then go back online. What’s the most concerning? Is that if you don’t select the right car and you take Rides and you are driving another car you are not covered by Ubers insurance which is a huge risk. The other problem with the app is that when an Uber reserve ride gets offered to you and you accept it. It doesn’t say when the reservation begins until you have actually accepted it. And you don’t know until you actually get there to see the notes on the ride. I have done this multiple times and I have to sit and wait for sometimes 30 to 45 minutes. Waiting for the reservation to begin. This is an issue with the app a significant issue. It should tell you at offer when the reservation actually starts, but Uber hides this information from the driver. The other issue is that unlike Lyft, they don’t tell you what your hourly rate is on that offer you have to do the math in your head quickly..RbtexasVersion: 4.545.10000

BugsApp has been a great filler for a part time job, and allows you to make money that is suitable for you. There are some bugs though, such as the acceptance feature of matching the driver to a delivery and duplicate deliveries. I had an order to pick up for an estimated 42 dollars, so naturally I was intrigued to see such a high delivery. It turned out that once arriving to the restaurant and waiting for the order almost 10 minutes, I was told that the order was already picked up by someone . This made me feel like I was cheated out of the order. In result, uber support gave me a 3 dollar incentive for my “patience and wait time”. I understand that I did not complete the pick up ,however, there should be higher accountability on their behalf for falsely matching me to an order that was already in progress of being delivered. I know the tip on the order was at least 33 dollars due to the short total of 10 miles. I am a new driver less than two weeks in on uber and I feel that as a new “employee” I was neglected. This is an amazing app if you want to boost your earnings without compromising full time work schedule. I’m glad they constantly update the app to improve the map quality and driver experience. I just wish my time and anticipation was worth more than 3 dollars … Try it out with a reliable vehicle that you don’t mind driving for hours at a time or racking up miles. Once you gain a decent strategy and stick to it you’ll definitely see more good results..Joseph DerricottVersion: 4.463.10000

Honestly far better than DoorDash!I have to say in almost 3000 trips with Uber Eats versus the 600 trip. I probably did with DoorDash. I’m I have to say that Uber Eats is so much better in terms of just the app itself. It’s more clear. There’s no issues if you leave a certain area doesn’t kick you out of the app you can work for a total of 12 hours. You don’t have to schedule yourself and it’s just easy to use plus the map that Uber uses, especially for apartments is fairly spot on. I think maybe there’s been a handful of times that I can count where it’s not been pinpoint to the apartment, but if anybody is looking to do side work gig job whatever I would say Uber is exactly the app and exactly the company you should go for. Also, it’s nice because the Uber Pro Card that you can use to receive your money they give you something called a backup balance and depending on your status as a driver you can get up to $150 is almost like a loan against yourself so if you need an additional amount of money and then you just pay it back when you work the next time or if you get a deposit, I will just pay it off for you and then you can access it at any point so I would highly recommend Uber Eats. I tell everybody I see if they are also doing gig work and they’re working for DoorDash I try to explain to them how much better Uber is so definitely 100% recommend if I could give more than five stars I would!.CalireganVersion: 4.560.10002

Good app overallI’ve been using this app for about a year now, and I think that it is a good app, overall. I have tried using competing apps, but I kept coming back to this one. I feel like the app is very user friendly and has an easy to learn set up. I have been using this app as my primary source of income for the past 6 months and have been able to pay my rent and bills this way. I think it is a good way to earn money fast. There reason for 4 stars is because I think there are some things that need work. Firstly, I think that the “busy” times are inaccurate. I have been in an area during the “busy” hours and didn’t get any offers for an order for over an hour. I think that a feature like this is very convenient for us using the app, but only if it is updated regularly and accurate. A second issue with the app is navigation. I feel like the navigation is inaccurate too often, making it hard to deliver orders. I think that it should be more regularly checked and updated. Lastly, I think that too many deals cost more to do (in gas) than I would make. I think that this is especially frustrating as a high level driver. I think that the offers need to be a bit better to make it worth my while to do them. Overall, I think this is an easy way to make quick money and it is a pretty solid app. If the things mentioned were looked at and fixed, I think this app would be just about perfect!.CassegeeVersion: 4.520.10001

InconsistentI’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines. We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”.C_Jenk007Version: 4.446.10002

Somewhat goodI’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!.Nikki LorieVersion: 4.415.10001

My experience so farI love driving for Uber. Seem like If they can give me a chance at driving instead of saying I am not driving along with average drivers, which I know I’ve done well since I started working for them. I got great ratings and great tips. My car is very clean, I am very safe, I speak , talk with manners, and get my riders where they need to go and they always ask if they can request me over again! But seem like I am being criticized with Uber with notes saying I am not good enough as a driver. I actual had a passenger left feces in the back of my car. The customer service support calling them gave me very hard time and I did everything they ask me to do. They only gave me $150 in repairs which I thought they would charge the person who did it. I had to still get it clean out myself, it was very horrific! I went to the Green light Uber place a girl did helped me. She was very Patient, and she did everything she could to make sure I was OK. I appreciate her time and service. If it wasn’t for her I probably would have been dealing with this. Now, I am trying to find seat covers which is a pain, can’t find one that fit. I missed out of driving because of this. I’m afraid of these incidents and I can do Uber eats. Again, I enjoyed working for them and Uber eats just my safety and these things occurred and I know I am working PT with them and I do have another job. So if I am not with the “OTHER” Average Drivers maybe they working full time or something. I will try harder. I just want to be the best I can be..TashiaLovettVersion: 4.205.10002

Pop up orderNot sure if anyone mentioned this problem, but i’ve been driving on this app for about 4 years give or take and so far I haven’t seen anyone mentioning when we somewhat close to the customer’s drop off area and the pop out orders so many times made me missed my turn and other stuffs because it took almost the whole screen and made us drivers had to read it or quickly decline the orders because when we are in not familiar area and as we closer to the location we drivers need to somehow watch our surroundings plus eye’s more on the gps and the pop up order is making drivers loosing focus or we might accepted it because we touched our phone trying to read the customer’s directions or note , then we have no idea what that order is and how far we have to drive and we have to cancel it, it could be a nice pay order or just $2.50 pay with a 10 miles (one way) drive then we drove 20 miles because of the drive back for that much pay , ended up we loosing money,time,and other opportunities, oh…not to mention the cancellation rates..the other drivers definitely know what im talking about, is this a trap ?because im pretty sure in anywhere else is a traffic violation to drive and read no matter where you are.. and one more thing that pop up would show while we trying to msg,take a picture,and leave a note to the customer and guess who would unknowingly accept the unknown order while doing all of that ? I thought we are trying to do honest work not trying our luck after accepting orders that we have no clue about, thats my main issue the mapping problems only happens once in a while not so much issue on that.Deep848Version: 4.413.10001

Needs improvementsGreat way to make money on the side. The more you uber eat the higher paying orders you get. I recently got an order for 22$ and it only took me 30 minutes to pick up and deliver! It’s great to pick custom hours as well. A few issues with this company in my opinion- certain restaurants refuse to give you orders unless you have an uber eats bag which you have to purchase with your own money and are not reimbursed for. The smallest and cheapest bag is 13$. The orders that require a bag don’t warn you prior or at least mine didn’t. So I drove all the way to the restaurant for the order then couldn’t even pick it up. I contacted uber support and they just cancelled it and added it to my cancellation rate which seems unfair considering the bags aren’t required to work for uber. As a company if you want your employees to have your bag with your logo on it you should provide it to them for free and not force them to pay for it with their own money they are trying to earn to pay rent. If it’s required then provide! During my conversation with support I asked several questions and multiple were left unanswered and I was just told that I would be disconnected. There doesn’t seem to be an easy way to ask uber questions about their policies since support ignores your questions over half of the time. I also wish they would let you change your uber picture I didn’t realize it was your profile picture and have a terrible photo they refuse to replace. I hope to see improvements in the future..U41y0Version: 4.545.10000

Needs major improvementsWhen I first started using the app I loved it. Of course, I learned they push out the best orders when you first start to get you hooked. Slowly, week by week, it has gotten worse. The orders are low, the pay is lower & the mileage they expect you to drive is insane. If you were to give us a stipendFor gas and mileage or maintenance, then that would make sense but were using our own money for gas and maintenance on our vehicles and we’re barely making any money. While the CEO is raking in billions of dollars off of us running around & running our vehicles into the ground, spending all of our money that we are earning on gas daily just to make a hundred dollarsIn eight or nine hours. Not to mention the many glitches, where we aren’t given our tips or we have to fight tooth and nail to have them added. Also when we arrive at a restaurant and we waste our gas getting there only to find out they either don’t have the order or they aren’t excepting Uber orders or they’re closed.. we only received $3 which is not even close to being fair. At least on Door Dash they pay you half of what the original fair would’ve been not just three dollars. There is a lot of things that need to be fixed on this platform customer service is subpar, the pay is below slave wages. And we are expected to take any and every order that were offered just because it’s slowing down their algorithm. Well if you want us to takeAny and every order maybe you should pay us better and that would not be an issue whatsoever..Paperchaser111Version: 4.439.10003

Earn when you want!I’ve been an Uber Eats driver for a few years now. The app is constantly updating to accommodate the new construction in the Tampa Bay Area, which is nice. If you don’t know your city well I would suggest routing your deliveries through Waze or another map app your phone offers. Uber def tries to stay on top of it but my biggest complaints are not being able to find a place and getting another order come through, which is a double edged complaint bc I’m grateful it’s another delivery but I may not want to accept it bc it’s in a bad part of town or too far for my time left. The other part is that I drive in circles looking for a location and if the customer doesn’t put specific delivery notes you will never figure out how to deliver. This should be a requirement for apartment complexes with secured entry or those who live in mother in law suites or duplexes. Other than that this app has been a life saver when I needed extra money to supplement for gas, food, birthday gifts or unexpected necessities beyond my budget. I love the flexibility of being able to get off my 9-5 and turn on deliveries on the way home, do 5-10 and make some extra cash and go home! The only other inconvenience would be that you don’t get your tips right away, they come within an hour of your delivery so all you hey up front is your delivery fee. But I get why they do that..BossC0178Version: 4.463.10000

App is good. Support is abysmalThe system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible..LovingodinVersion: 4.433.10001

App not being maintained by companyI’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company..MM12ADAMVersion: 4.414.10000

Good app but improvements are neededOver the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks..Mas_nonVersion: 4.317.10002

Something has happened with Uber or the appI have been a polite, courteous, compassionate, detail-oriented driver for three months and now all of a sudden in the last week, there are so many glitches in the app, which reflect negatively on me and my account. IE: saying I was rude, when I never have dealt with people in person except maybe three times for alcohol orders and never received negative feedback, and then one customer who called saying they couldn’t find their order, then while on the phone they said they found it but someone was screaming at me, very rudely, and any incident I’ve had, I’ve immediately reached out to support and screenshot all encounters. Another few examples are when you’re trying to accept orders, you click accept and then it goes away and counts against you, then another instance of directing you to a location in which you never received a pick-up order request for, and when you reach out to support, they correct it, but still ding you for it. I really hope they get to the root of this, because I enjoy driving for Uber and up until a week ago, when I started having issues with the app, it started reflecting poorly on me, and as a law student, I know to record and have proof of everything, and I hope they can resolve these issues soon as I take my jobs very seriously and treat my careers, Uber and customers very kindly, and as if it were me on the other end receiving orders..Brooke FernandezVersion: 4.476.10000

Needs some improvementI’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents..Jcapo87Version: 4.412.10000

Rating systemI have a 4.96 rating, 0 declines, over 500 5 star ratings. Here’s my issue, I have 12 4 ⭐️, 2 3⭐️ and 1 2 ⭐️ rating. I have no idea why I got anything less than 5. I can guess but that’s all it is. You talk about how to be a 5 ⭐️ driver but when you have customers who can just rate you less than 5, without a reason, is wrong. As a driver, I have to rate the customer immediately after the trip to continue driving. I am pretty sure either my 2 or 3 came from a customer who input the wrong address (same street address is in 2 of the 3 cities I drive in). I confirmed the address and city with the rider and they said yes. When I started heading to that address and had just got on the interstate to get there the rider said I was going to the wrong place. I showed him on the app the address he put in and I had verified. I ended the trip so he wouldn’t get charged for the additional distance and time. Even when I got turned around and got the correct address, which I inputted into another map, he told me I was still going the wrong way. The trip was a disaster. I burned my fuel and time, I went offline so I could take care of this customer, on my dime, and they still rated me poorly. How do I know it was him? Because my rating dropped after I dropped him off. I check often. I can never be a 5 ⭐️ driver due to customers like this. This needs to be fixed. If the rider is going to give less than 5 ⭐️, they need to list why. If they don’t, then it shouldn’t count. Period. I have over 1300 trips and only half, if that have even rated me..HazmattomVersion: 4.225.10001

Needs to work on Map and DirectionsI love Uber, it has helped me through difficult times. My only complaint is it sometimes sends me to "roads" that are not roads or horrible streets. I was send to a farmland claiming it was a street and got stuck! When I tried going a different route I got a notification that my account could be at risk for suspicious trip lenght and I was new to Uner so I returned to the "street" and got stuck. I was the whole night waiting for towing company, it had been raining and first guy said he wasn't going to get me out but still charged me $100. Second guy only gave me a discount because my husband helped him, still had to pay him $250. I called Uber support and the response the agent gave me was I had to go back to the store and return the merchandise ( I WAS STUCK IN THE MIDDLE OF NOWHERE AT 3a.m. ) I had to call On Star Services since I pay for subscription and Sherrifs Department for towing companies suggestions because Road Assistance wasn't offered to me. The agent was more worried of me not keeping the goods. And $350 that won't be refunded to me for sending me through that "road" that was a farmland. It continues to happe where it sends me through ugly roads and I put the address on Google for better directions. Another complaint is I HATE the AI support! I want to speak to actual people and not be putting in random suggestions and not getting my issue resolved, I had a rider vomit on my vehicle and had a hard time guessing how to put in claim, at the end I didn't and know I found out there is a timeframe before it is not valid🫠.Leslye-vanethVersion: 4.535.10002

Customer service and driver service is terribleI have been working with this company for three years and never in my three years, I had felt pulled with the service that the company offers, there are no longer benefits that there were before there are new benefits yes, but the benefits are not within the reach of all drivers or partners of the company also there are not enough agents who speak English or Spanish correctly or properly. It is a shame that a company with such prestige does not have or does not hire staff who speak the English language properly, they should hire natives who speak in adequate English. Those who serve customers do not speak appropriate English, those who serve Uber drivers or partners, do not speak appropriate English, and it is not understood at all that the company should pay more attention to the type of people they hire, they should hire staff, who know how to speak English correctly or appropriately, so that one can understand it It's an excellent platform for working and earning extra money, but customers discriminate against drivers during difficult times like winter storms. Customers lack compassion and empathy. Someone should do something about these people who discriminate against drivers in a racist manner, and the company does nothing. The new management of this corporation doesn't care about the rights or dignity of its drivers. It's been about a month since I returned to work on the platform. In recent days, I've experienced many discriminatory acts from customers because my English pronunciation is different. I speak British English, and I've been the victim of discrimination by many customers..Gogo1632Version: 4.543.10000

Uber eats is a rip offIf you drive for Uber eats and the restaurant messes up the order, the customer will give you a bad rating over. Will not do anything about it even though they say they will they won’t. If you go to a restaurant, it could be 10 miles away, but you took the call and you get there and someone else has already picked up the order you’re required to cancel that and that goes against you in points never mind the gas you spent the money they just stole from you for the ride that you just took. They will not accept any excuses. That cancellation goes against you. If you take too long to get to a call because traffic is bad there’s a wreck or anything like that and you get canceled. They hold that against you. So don’t get excited about Uber eats. It is a job for children who want to make a little extra cash But as far as actually making money delivering food, you cannot do it.. Uber ride is a better deal as far as making a little extra cash but you have to stay with it and we returning calls down in Cherry picking calls because it will affect your rating and you really do need to be gold status however. You may get a few better calls in gold status, but you’re still gonna get paid the same amount per mile so just hustle up and take all that they can send you and make your money and go home..AyeigotuVersion: 4.533.10001

Worst of the bunch for food deliveryFirst off this is the worst support I have ever had by far. There is no option to click a button to deliver the food to the customer if they are there to take it instead of leaving it at the door. When you get within 1 mile of your destination, the app constantly bombard you with the worst jobs you’ve ever seen, hoping that you will just accept it to make the window go away. Then when you have taken a picture of where you left the food and are waiting for it to upload they allow to come in that kick you out of that screen and delete the photo that you’ve taken. again, I highly suspect they’re doing this to get you to take jobs that you normally wouldn’t just to get the pop-up out of your way. Order per order you will make far less with this company than you will with DoorDash.. The offers are almost laughably ridiculous. It was only ever enough during a decent quest, but those have changed and are no longer good. if you ever have an issue, you will have to sit on the line with support for 15 minutes to get your issue resolved. There is no way to proceed with what you are doing until that is over. So it’s just a bunch of wasted time. I only continued using Uber because I liked the quick payouts. That’s no longer an Uber exclusive though so I don’t use it at all anymore..TheProfessor234Version: 4.567.10001

Better payI’ve been driving for Uber 3+ years and the app itself has gotten better however the earnings seem to have gotten worse. When I first started delivering an order for a grocery store like Kroger or Safeway was usually 9+ dollars and now I get offers to take 3 deliveries from Walmart and it pays $5??. Some of the grocery orders are $200 orders going up to a third story apartment, and we’re gonna make $2 for carrying all those groceries up the stairs? Not to mention I live in Arizona and in the summer time we deliver a lot of cases of waters. Carrying 2-3 cases of 24 packs of waters up stairs in 100 degree weather for a couple bucks is crazy. The other issue I have is people removing the tip after the trip. Many people offer a high tip so that a driver will take it faster and then once it’s delivered they lower it? Obviously if there was an issue that’s understandable but when I’ve delivered it on time and there’s nothing wrong with the order it seems unfair that they can change the tip amount to a lower amount just because they don’t really want to pay that much? There are also not very promotions in my area and I agree with previous comments that late night deliveries are risky and we are sitting in drive thru lines for 20-30 min sometimes and dont get any compensation for that. It seems like those deliveries should pay more.Bree1423Version: 4.415.10001

Rip offFor starters, Uber Support is outsourced and can barely understand you when you call to address any issue. You will explain what happened and get passed to four other support staff and tell the same story again. I was on my way to pick up a delivery then accepted a second request. On my way to deliver the first delivery, which was only a food order, the delivery instructions said “check for sobriety and scan ID”. This was a food order, no booze at all. I called support to address the issue while en route to drop off order, and they said to call back after it’s dropped off and they’ll complete the order . I refuse to ask for ID for a non alcohol order, nobody wants to give their ID to some stranger. I call support as instructed and spoke with some guy that didn’t understand what I was saying and I told him I want to be compensated because this is taking too long and I have another order to deliver and they’ll remove their tip because this is taking too long to resolve and it is an issue/fault with Uber, NOT me. Lo and behold guess what happened? The second order removed their tip! I called back and support lied and said they can’t compensate me because the order was completed. Mind you I was on the phone so long being transferred I am out money. These kind of things happens every now and then so don’t be shocked. Also, stop sending requests while I’m still delivering an order- I can’t see the app GPS when I’m driving and it’s dangerous for me to keep exiting out a request so I can see the delivery instructions and GPS. That is all..Reptile_m_jVersion: 4.481.10006

Uber faultsI worked for Uber all last year. And at first I thought they were a great company. I loved how they put my safety before anything. It was good money etc. but then people started scamming. Now I’m a female who worked my but off and would actually work in bad neighborhoods because that’s where the money was. But as you can finally see because it’s finally coming to the light for everyone to see how people scam. They would get the food delivered but yet they would call and say theu never received it and I got penalized and lost my job with Uber. I messed up and wouldn’t take pictures or get the codes just by pass it which was a huge mistake on my end but it’s not fair this is my income so I can support myself and kids. Now it’s finally coming to the light for everyone to see how people scam. I would work all hours through the night in some really bad neighborhoods just so I can make money and keep a roof over my head. They didn’t want to hear anything I had to say. Just took the customers word for it even though they had my gps and saw that I went to the address and all. Didn’t matter. People who scam don’t think about how it affects others all because they want a free meal. Very sad. Think twice before working for them. At least door dash has my back at all times..JessKy973Version: 4.463.10000

Being held hostage, waiting for a reservationThere Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion.Nick in COVersion: 4.428.10001

Could be better - 3.75 stars but not quite 4The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city..Gamefreak1225Version: 4.414.10000

Better updates with the app, not the driving itselfDriving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you.PerdondonramonVersion: 4.353.10002

Enjoying driving but there are some issuesI am enjoying the opportunity to make some extra money. However the city I am driving in has a lot of construction going on on the interstate. And unlike some other maps Uber maps are not up to date on road closures. Also had a delivery yesterday that took me nearly 30 mins and about 11 miles but because the address for the restaurant location on the Uber map had it listed as being in the middle of a bridge on the highway only a mile from the delivery location I was only paid for about 7 minutes and 1 mile. And there was nobody to talk to about the issue as it was happening. Uber support when called sent me directly to the restaurants phone and since I didn’t want negative impact on me personally or on Uber and because it wasn’t the fault of the person ordering the food I went ahead and completed the delivery which cost me in all nearly an am hour that I could have been making more deliveries or uberx pick ups and also cost me gas. Also when you receive a request you have practically a second or two to accept and sometimes soon as I get the notification on my phone it’s gone. They preach safe driving but if your driving down the road and only have a second to accept the request it kinda creates a hazard and requires you to give your phone way to much attention. I’ve had several that come in and as I’m trying to accept just disappear. Idk if it’s canceled or what. Anyway I’m fairly new to it and maybe as I get more experience I will become better at catching the request in the second or two provided..Afloyd1025Version: 4.237.10001

AlanThe app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all..Reservation problemsVersion: 4.324.10000

Use to be a good earner.I have been driving for 3 years with Uber eats now, and what use to be a good earner, earning at least $146-$200 plus a day especially as I’m surrounded by restaurants, however now and in the past 1 .5 years I struggle to make $100 a day. Like today I have been driving for 8 plus hours and earnt $30 it’s poor now. Mainly because Uber has employed far far to many drivers now. So too many drivers in one area all scrapping for poor offers, this is what it’s come down to now. New drivers getting monster orders and us drivers that have been with Uber over 2 years getting the scraps. For example $2.45 to go 4 miles!!! Are you serious! I know the restaurants in my area are busy and I see drivers coming and going. I spoken to these drivers and all are NEW drivers. You need to start giving your older loyal drivers the better offers instead of the poor ones. I have put over 10,000 miles on my car in little over 6 months, whilst earning poor money, having to take far away orders to earn ANYTHING some days and this has put milage on my car. I’m about to finish this gig work as it’s now DEAD. To many new drivers and whether knowingly or not pushing the older drivers to the bottom. Please Uber sort this out. Something is totally wrong..Pipster73Version: 4.481.10004

I Like it but it could be better.There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up.AmorDonVersion: 4.359.10001

Best app for ride shares or private taxi.I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing....Agent0313Version: 4.355.10000

Don’t get me startedSo first off I understand business side Of things your in it to make money but let me tell you first off the way they will send you far away for only Pennie’s and when I say Pennie’s is crazy, I had a order to go 9 miles away for 2 dollars and that was durning there Extra 1.50 which is crazy. I don’t like the fact that if a customer cancels you have to fight with uber to get your whomping 3 dollars. The fact that you tell uber over and over and over a store is closed and they still let people order from their so you waste all your gas to only get 3 dollars it’s done it to me twice now. I don’t mind the thumbs up or thumbs down but honestly they should let drivers see why they got a thumbs down. I think every delivery drivers get should be a 1.00 per mile so if you go 10 miles your trip is 10 dollars plus tip not 3 dollars n then maybe get 3 dollar tip for going 9 miles that is crazy and stop start me on Spark deliveries from Walmart I had 3 orders cancelled in a row and uber doesn’t pay drivers even Tho you are sitting there waiting and waiting and waiting it’s not bad if you need money but also let’s treat drivers better and give them some more compensation instead of Pennie’s last night Uber had transferred me to 8 different people for one simple task and they couldn’t even get that correctly I had to go to someone this morning and got it done.Oh noo dumbVersion: 4.492.10000

Needs workI’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me..SulioVersion: 4.313.10002

Avoid tollsMaps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road..AtifoVersion: 3.175.10012

More rider information needed!!!!!!As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides..AS $@ndhuVersion: 4.211.10000

READ REVIEW.Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours..KrismxnVersion: 4.367.10001

ReviewUber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine..Sumesh123Version: 3.175.10012

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Uber - Driver: Drive & Deliver Negative Reviews

Don’t ever change your profile pictureI really like delivering for UberEats, when my account is working. The problem is, they are so quick to pause your account on a whim while they update documents, etc. And in these situations, support is absolutely no help. Thus, you cannot reliably depend on this for income because you will be left high and dry when you make the mistake of updating your profile picture and are locked out of delivering for over a week. As someone who has delivered with UberEats for over a year, this is the single most infuriating thing about them. My appearance and name have changed, but I would have been better off keeping my old information. If you choose to update any account information, Uber will immediately make you unable to work, make deliveries at all, until THEY verify your new document. This is supposed to take less than a day, but this is the second time it’s taken over a week for me. This is devastating on my financial situation whenever I can’t use my side hustle when I expect to be able to, and should be able to. It’s a reason so dumb that it’s hard to even explain why I’m so broke, because I’m waiting for Uber to approve my profile picture. I’ve called and messaged support about 5 times, two of those times they only deleted the picture I had submitted for me to submit a new one. So they can reject a profile photo but can’t do anything to expedite its approval. Anyway, this situation is infuriating when it messes with your finances. They need to fix this issue..Xjnb19xVersion: 4.449.10000

Big thievesI have used this app for over 11 months now close to a year. It was here when I needed a job at the time being. But my issue with this app is they take more for themselves and pay use only 30% from what they charge the customers. How do I know I see the receipts from them. It is unfair and completely disappointing. I would understand if they helped with a gas card or at least covered maintenance for the car. But they don’t even do that. Also, my other big issue is that I have with this app is that when there’s a surge, they only give you a dollar more. Yeah I pay attention to the mileage and minutes before I accept it. Seriously that’s not a surge why are you showing that. You’re only charging the customers more and still paying us less greedy. Also, when you try to get on the phone with them, they send you to 20 different people until you finally get a response and even then that person might not be able to help you. I heard the app used to be good but now it’s not it’s like everybody else they take more than what they should offer even if you have a high rating, they still take more. It’s unprofessional to treat everybody the same as the ones that are unprofessional in this business, I have never had a complaint from my customers at all and yet I get treated like the ones that have treated everyone else bad. I hope you guys fix this problem and start paying the drivers because if not sooner or later this app will get shut down like everything else cause someone will make something better. It always happens..Hello18X18Version: 4.451.10000

AggravatingI don’t understand how uber hasn’t figured out how to stop orders from coming in while someone is in route on a current order drop off. It’s distracting how many orders come in while I’m trying to drive and follow my map but when new orders pop up my gps route completely disappears. It’s dangerous for the driver and ridiculous as to why they do this. There should be no orders offered until the current order has been delivered to ensure the safety. Also as a driver I take my job seriously & deliver with care & respect to all customers but when I get a bad rating it really impacts me even wanting to continue working for uber. Point being that they have the option to rate us but we as drivers have to put up with some rude, disrespectful customers, getting blamed for things out of our control etc and we aren’t allowed to rate them for how we’re treated ?? Doesn’t seem fair honestly. It should go both ways 100%. Also I have been in many hotels delivering to doors & have been in several uncomfortable situations going up to rooms. This shouldn’t be allowed to ensure safety of Ubers drivers. In fact some hotels won’t even allow delivery drivers to go up to the rooms. They have to leave the orders at the front desk. Again SAFETY for drivers should be prioritized at all times by having a better protocol and policy in place. And thank goodness for the guaranteed tips addition because the tip baiting was getting completely out of hand and hurting us all..It’s whatevVersion: 4.559.10000

Just garbage companyI’ve worked for every major delivery company before, and this one has to be the worst when it comes to their policies. On my first day, I got two orders in a row that made it clear I needed to stay far away from this company. The first order was from a place called Cheeze Mac—which isn’t even a real restaurant anywhere in town. I spent 20 minutes walking around trying to find it and contacted customer support. After all that, I got only $3 for half an hour of my life, and I had to spend $1 on parking. Then, 30 minutes later, I got another order: 10 miles from my location to the restaurant, and another 5 miles from the restaurant to the customer. When I arrived, the restaurant was closed. I contacted customer support again, and they said they would cancel the order—but I wouldn’t be compensated for my gas or time. Their response? “We understand this can be disappointing. The fare structure for delivering through the Uber Eats platform does not include time and distance traveled to the merchant.” Like, come on. Am I supposed to pay for the mistake of someone forgetting to “turn off” their restaurant in the app? At least give me something so I can move on to the next order without feeling robbed. When I make money, you make money too. Support your drivers! Stupid company. Stay away from greedy rats—for your own good. Go back to DoorDash. They pay better ($2.50 base rate compared to this $2). Trust me, you don’t want all these headaches..Y9993929Version: 4.535.10002

App is BROKENIdk what happened between when I started driving three years ago and now, but the app has been assigning the same order to multiple drivers at the same time. I’ve reported this issue multiple times and thought the last update would’ve fixed it but it made it WORSE??!! The last order where this happened to me was at a Buffalo Wild Wings, when I arrived the staff told me SIX OTHER PEOPLE had tried picking up that order after someone else had already picked it up!! Then the customer blamed ME and reported me for stealing their food??!! I wasn’t even able to put my hands on the food. In fact, I contacted customer support and tried to get his meal remade, but when they said they couldn’t I got them to refund said customer. And the SUPERVISOR that I was speaking to told me she would contact said customer and explain the situation, that their mishap wouldn’t punish me but oh would you look at that; they didn’t explain it and the customer reported me for something I DIDN’T DO. FIX THE APP I don’t have the time to drive 20 minutes somewhere then wait 30 minutes for a staff member to tell me “oh that order? It was already picked up, and you’re not even the third person to try picking up that order”. I have to cancel because theres nothing I can do and it reflects badly on me for some reason. The support team really needs to up their game and properly communicate the problems that people are reporting about the app to the developers so things can actually get fixed and drivers time and money can stop being wasted..KbBearaVersion: 4.528.10000

They do not careI will start off saying I never write reviews, If something is bad I just don’t use it, however Uber is an employer, they have information that shouldn’t be looked at other than the proper people. I have been driving for uber since last year of summer. I had over 1200 completed rides, 5 stars and 600 5 stars rated to me, I am also a Platinum account. I did everything that uber wanted from a driver. That does not matter it seems. My account was hacked about 2 months ago, I was locked out by a random person that logged in from out of state, added a number that is not even a real phone number, sent me a scam email to try to get my credit card number. However, since than I have gone through the same process over and over again with me on the phone for 45 mins to an hour with customer service, them telling me it would be looked at than nothing happen. Call again go through the same process and nothing happens. Uber is a scam company that uses the shield of we are only contract workers to take no responsibility. If you do use uber to drive and make money make sure you have your two factor on, because if something does happen Uber will not care. They only want to max out the amount of money they can make while you do all the work, put all the ware and tare on your car and throw you scraps like a dog that should be grateful that you get to even use their app. This is warning to all that use the app, even if you do all the right things…. UBER. Does. Not. Care. About. You!.LookuptothestarsVersion: 4.510.10000

Awful AppI fall to understand the design of an app that is more concerned about bells and whistles instead of clearly showing the product, address, name and location without my constant searching for that information while driving. Whoever developed this app should be fired. Safety snd clear instructions should be the primary concern when using a delivery app. The constant searching for information while Navigating is dangerous. The use of the landscape is poor and the font size is way too small as we navigate around obstacles when trying to pay attention to the navigation instructions. In my opinion it’s marginal at best. I’m curious to know who gave this platform such a high rating. Like most things these days, everything is fake news anymore. Plus since about a year ago the demon voice that is difficult to hear was started and still no way to change this in the settings. The only solution offered is to remove and reload the app which does nothing but I suppose the executives are satisfied with the fluff answer by the overpaid developers. In addition you offer less than $3 delivery for a trip that will take approximately 30 minutes. That’s less than $6/hr not to mention the wear and tear of my vehicle. Then you constantly send us to closed restaurants only to paid a $3 consolation prize. You continue to contribute to waking the sleeping giant. Be careful, the straw that breaks the camel’s back is very near. I wonder how much money is wasted by those responsible for this type of incompetence..Ktown 1982Version: 4.379.10002

Getting worseWhen I first started I really enjoyed this. It was a great way to make a little extra cash on the side and involved very little stress for the driver. Lately I’ve been nothing but disappointed with this app. This app consistently promotes AWFUL orders. $3 for 9 miles, $2 for 7 miles, $4 for 12 miles. I understand that this is due to the customer not tipping, but to tank my acceptance rating by declining these offers is ridiculous. Don’t get me started on the Trip Radar. It’s the most useless feature on the app-offering worse than bar none. I’ve recently had several experiences where I, the driver, had to take the fault for restaurants mess ups, and customer greed. I find it ridiculous that the customer can change their tip after the order has been completed. I recently drove 14.4 miles to a hotel and hand delivered the order to their room. I was met with confusion about the PIN number system(which deserved a rant on it own) and received no tip and my first ever poor rating after over 250 deliveries. It is infuriating that the customer is easily able to avoid a tip by simply leaving a bull**** review. This happened to me once more when I had to wait in a drive thru for 30 minutes and received no tip because the customer thought it took too long. Due to all these reasons and more I will be vastly lowering my driving on this app, most likely only going on occasional weekends. Really upsetting what’s happened to this app..TurtleDiabetesVersion: 4.402.10000

The company and the app are filled w/ problems/issuesThe app is loaded w/ bugs (app crashes, places pick up location in the middle of abandoned fields, etc etc) was suppose to be able to be utilized in car play by now but there is no explanation as to why it is not available yet. Every time I use the driver app on my phone while connected to car play, my fm radio goes silent and I have to unplug and reply my data cable to my phone to reset. The company and its policies seem to keep the proverbial carrot dangling in front to dangling in front of its drivers. Makes them jump through hoops to keep a certain status, while riders can provide fake names on the app (I use to keep screenshots of the different “names” to make a complaint but reconsidered since my concerns have never been taken seriously), all while being able to do and say what they want with no real repercussions. I don’t always feel safe driving (occasional sketchy passengers)and the only way that I am able to protect myself in my automobile that I own is to have a dashcam or press a button on the app to call 911 (how are they going to help if I am in immediate danger). Support is a joke as well. The only way to contact them is through a phone call so there is no digital proof of drivers concerns, just a call center person that shows no compassion or concern for issues coming over the phone. I have submitted lists of concerns and have only been contacted once, and that was when I took a multiple week break. They called to see why I hadn’t driven in a while. SMH.Kenny AxVersion: 4.399.10002

UNFAIR PERCENTAGE OF EARNINGS AND HARDSHIPSThe once before be your own boss app has proven to me, a consumer who believes in safety and convenience for both driver and rider, however the past four weekends have made me notice the major difference between 5-8 hours of driving or delivering. the gps makes you take longer and unnecessary routes just so the passenger can look at you as the prime problem. Food deliveries where restaurants make you write your name on a list and the app where yu take a photo with the front door or desired location. the amount of times ive picked up 15 or 20 dollars orders just to see that i only earned 7 or 8 dollars most from such orders so of course i take a break from food deliveries and choose to drop people off just for some unhinged individuals to badger me for a conversation or a understanding of my personal life when silence is my reply i get in return a one star rating over some lonesome person that didnt even bother to get a rent but instead a ride across town based off someone else’s expense so i conclude to say this (Uber driving should be for just a quick gigs but drive long enough and uber will try to convince you that you’re working for them and should get online whenever there is a high priority for Drivers especially when you live a tourist areas.) For anyone that is a rider, whats more important getting to your destination safely or your two cents on unnecessary topics when someone needs to focus on the road..🌚 MmkayVersion: 4.545.10000

Gig Work Is OverHyped, Small Pay, High CostUberEats app functions all right most of the time. It fails mostly in the customer communications aspect — like you cannot talk to multiple customers on a stacked delivery at once, everything locks up if an offer comes in while you are texting, and the ability to send photos is very small. The company’s offers are mostly poor, where it will cost more to do the order than you will get paid. But sometimes they are acceptable and you can earn a modest amount of money — typically about minimum wage in my area. There’s flexibility, but as independent contractors the costs are high for gas, insurance, maintenance, wear and tear, and also risky for your personal physical health with possibility accidents, dog bites, poor conditions at drop off areas and crime; and your mental health: Not earning much after a lot of time and effort, paying more in taxes, customer and vendor rudeness and indifference, and the stressors of the app and instructions to follow, communications about substitutions, etc. The only way I would recommend this line of work is if you are not in a decent way to have literally any other kind of W2 job. The pay is not what you’ve heard. The reviews from 5 or 2 years ago, are not what is happening now. Sort the reviews by latest, and you will see. I appreciate the opportunity to do short term assignments and earn some money, but it is just some money now, few seem to make enough to feel like they are getting a fair deal for their time, effort and high costs..Gilty PlezursVersion: 4.528.10000

Won’t honor promotionsI recently drove a few towns over where Uber Eats was running 2 promotions. A quest promotion and 3x boost. After driving all day I didn’t receive any credit for either promotion so I called their “priority support.” The first agent was solid and gave me credit towards the quest and added the money to my Uber wallet. For the 2nd promotion (the 3x boost) he said I would have to count my trip earnings and call them back so I could receive the correct amount towards the promotion. After calculating what I should have earned during the boost period I called back and everyone I talked to after that just seemed so lost. They were transferring me to one person after the next. It’s obvious that it’s a 3rd party company with just a script to fall back on when they don’t know what to do. Ultimately they ended the call referring me to their email support team so I could provide screenshots of the promotional offer. Even with the screenshots as proof they kept making up reasons not to honor the promotion. At first they say I wasn’t in the right zone and once the screenshots prove that I was then they say I didn’t complete the required amount of trips when the 3x boost promotion doesn’t even have a trip requirement. They eventually stopped replying without ever giving a clear explanation…. It’s just frustrating because I drove almost an hour and a half to that city just because of the promotions that were offered. To not get credit for it, especially when it was so slow, was disappointing.XYakexVersion: 4.327.10006

Was pretty good👎There’s a lot to be said and don’t want it to be lost in an essay type review so bullet points and awareness. Uber will appear glamorous so use them during the first 3 month of their buy-in, that’s all they are good for. Your car is the only thing important to them so don’t waste your resources chasing Pennie’s. Surges seem good until they send you to the North Pole for a 4 mins ride so just you can lose it. Support is trash, they only have support for security related stuff but not about your earnings or stats so don’t think you’ll get help aside from their garbage AI. Quit referring people, your only as good as the newest person on it and if they don’t wanna pay you them make them waste it on advertisements. And lastly just to raise awareness. Look at Ubers purchase list over the last few years. You’re killing your car and time for an org that doesn’t have a foundation for payouts, so offers are as small for time consuming requests when ultimately they will use all purchases of AI to outsource you. Get yours from them only when it honestly pays you to cover an hour wage and wear on your vehicle. Hard to not make it lengthy when they are just feeding on what they will call your desperation offering what they know they wouldn’t even take. Us drivers need to stick together so please value your time because they won’t. There a ton of other apps to make money on so thrive on people✊. I know the haters will delete this so your not educated but I’ll keep coming back and reposting if it comes off👍.United🤝Version: 4.529.10000

Driving waiting to restaurant for more than half an hour without getting paidI did drive numerous times for ubereats going to restaurant for miles then wait for approximately 40 minutes, after waiting for that long I called customer service to help cancel instead of waiting for an hour and Uber would said they would not pay me because I got too many similar compensations , basically I put wear and tears plus gas in my car driving to a restaurant and did wait for almost an hour and uber want to keep the money for themselves which means Uber does not care about the fact that drivers use gas when going to restaurant that is 5 or 8 miles away our car will need maintenance after a week or two but uber does not care about how long we wait in restaurant since they will said you got too many similar compensations. The food normally must be ready when we arrive , our job is to pick up and drop off but when we wait for 40 minutes and not getting paid because Uber said the system said I got so many compensations and they will end a message to the account department and the something happens over a year, I think new driver need to know about it .I feel like uber thing it’s driver fault if the food is not ready or if restaurant is closed or if food is taken an hour to be ready. One day I did wait for 54 minutes and I got paid 3 dollars and it’s been like that but most of them times they don’t pay so you waste your time waiting and driving to restaurant.NpecpsVersion: 4.417.10001

ScamThey removed the ability to report the pro card as lost/stolen. The form is there but there is no way to submit it. The help page on this issue has clearly never been updated, like all of their "gold tier" support options. With no way to report the card lost, nothing is stopping it from being used fraudulently. With no way to replace the card, I can never turn grocery orders back on... The latest update has removed turn by turn directions and removed the option to import the location go google maps. Add on trips never display the correct time added. ... The app frequently says trips take half as long as they actually do to trick you into wasting your time. I called support and they read off an irrelevant script without letting me even speak. ... I don't know how it's possible, but somehow the map is getting worse with every forced download. The app also has a wonderful new feature where it straight up lies about the milage and drive time until after youve accepted the order so that they can trick you into driving 30 miles for $2.50. I hope this company gets shut down. ... DO NOT do any 'guaranteed hourly' offers. You will NOT get paid. Even if you contact them with proof they will refuse to pay you what promised. They owe me several hundred dollars at this point. I have "preferred support" yet almost never get any response at all to support requests. ... The GPS frequently directs me to locations that are not the restaurant, usually at least 15 minutes away from the real destination..EmmahzificationVersion: 4.400.10000

After doing a nearly 3 hours job I still have not been paid for itI did a delivery at a dollar three that took me 3 hours and they did not pay me after I finished the order it said their had been an error but not to worry the app had tracked my route well here we are 3 days later still haven’t been paid and the uber support will literally close out it’s conversation with me while telling me that the order was canceled (it wasn’t) and the help center treated me like a problem every step of the way closing out conversations and telling me that they don’t know what happened. Giving a job to someone and not paying them is illegal and everything’s lead me to have to file a complaint against the department of labor. Also for the last 3 months uber has done what I feel like is an incredible job and making the work geniunely harder for its employees. They took away flat rate and no longer pay a decent hourly wage (in my case they didn’t pay me at all ) they threaten to fire you over something called on time delivery but they don’t account for traffic like ever. They also want you to replace everything a in a customers shop and pay order but if they custody request a refund on the items we’ll guess what? That’s your fault because you are encouraged to force a replacement on them and you get a deduction to your ratings. Overall not paying me really did it but don’t waste your time here you may not even get paid and the company doesn’t like its workers.Paymeitsbeen3daysVersion: 4.553.10000

Uber pay driver too lowUber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!.DjjggjjVersion: 4.260.10000

Worst supportNavigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber.LegionOfSpartaVersion: 3.175.10012

Wasting time to work with UberWorking with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber..RG 27Version: 4.112.10002

Sound issue with CarPlayAfter update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving. Even can’t play music from stereo if Uber app is in “On”.JomonJKVVersion: 4.236.10000

UberIts not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps.Gurjeet,,Version: 4.225.10001

Worst Uber map & Uber attitudeI drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving. They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand..Arjun1269Version: 3.175.10012

Scam companyCountless scams from this company , starting from wrong trip breakdowns to lousy compensation for trips . Uber takes 50% of drivers earnings. Yup 50 % not 25%. Overall a ridiculous company . The app is inaccurate 60 percent of the time which then causes customers to get angry . Hope Uber gets unionized world wide.Socawarrior3456Version: 4.354.10000

Modern day slaveryUber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery..Myriam Saint-HilaireVersion: 4.275.10001

Uber should improve their policy in terms of payment and customer care/supportMost of the Customer support agents didn’t know about anything. Also they don’t have access to manage your account. Also Uber is paying too low to the drivers. Uber is getting more money than drivers even drivers are working hard plus they are paying for gas and car maintenance and stuff. Another thing is from last two weeks I didn’t get any ride, not even one and just wasted my time and money on gas and called customer support everyday and they didn’t know about anything..UZE!Version: 4.427.10001

Updated app doesn’t work.Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating..306983923Version: 4.106.10002

Compensation for Luxury VehiclesI am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly. factor in my gas and pay me a little bit more please. I’m just trying to help both of us here :) sorry if this email reads as offensive. Thank you Manny Sahota.Manny SahotaVersion: 3.175.10012

Thief!!!!! 6$ for 58minuts drive and 4stops?The app is horrible, tons of problems that even costumer service can’t help you to fix ! The worst is that gas price is going up everyday and Uber fare is getting lower than before ! Uber is scamming drivers without they notice ! What’s the reason that they don’t show you the exact price of trip ? And why app pays the tip later in an hr or two ! How you gonna know how much a costumer tipped you exactly !? You don’t see the tips until you have access to customer contact. And the awful part is giving you request for 4$ 35minuts drive! Or 20km Drive 2 order for 6-7$ in an hr 🤔 if you don't accept the cheap request the app is not giving you request for long long time more than an hr and is gonna start with 3$ to force you to accept the request if not there is no work for you. Uber is just a thief that is taking advantage of drivers specially newcomers and immigrants! I can't believe how this system exist? Legal fraud? Gas price is 168today and uber laying you hourly 7 /6 $ if you be online for 8 hrs minimum. So are we donkeys to just work and earn the gas money in full time shift? At the end of the week you might have 200$ left after paying for gas ever day , if you be lucky. I have no choice right now I have to work with Uber till I get a job, any job with minimum wage is worth very very more than working with Uber and letting them take advantage of you . Stop steeling people money..Nilz69Version: 4.457.10001

Horrible rating systemUber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them..Sall-yVersion: 4.280.10001

Low requestLast 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone..Kish1191Version: 4.280.10001

FLAWED RATING SYSTEM!!Please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this.YourdrivertyVersion: 4.355.10000

ReviewsAmazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating..Matt3314Version: 4.112.10002

Scam or money stealerUber sucks. Don’t even pay the hardwork. Uber is growing just by taking 80% money from the customers and by paying 20% to their drivers or workers. Even though government is supporting these scammers..Scammer alert 7Version: 4.482.10003

Boycott Uber Ontario driversNow Uber started showing up front and destination which very kind and nyc towards driver but the problem they r taking 70 to 80 percent of the fare from ontario drivers i just drop a passenger and drive almost 96 kmh up down and they gave 24 CAD but i asked the passenger how much they paid for the ride they said 80 CAD i was shocked. not only this ride they r doing the same thing wid evry single ride that uber what is doing wid their driver. My Felow Ontario drivers its time to boycott uber and start working with Lyft. Uber should get a lesson.I’m mahinVersion: 4.482.10003

Slavery !Inflation and gas prices going up crazy and Uber still offers 3 dollars for delivery !! You should rise the minimum to 5 dollars !! I hope delivery drivers stop accepting the 3-4 dollars offers which will make the app rise the minimum to 5 because no one accept it !! Uber living in another universe !!! As if they don’t see crazy prices on gas and grocery !!! I was laid off from the company I was working with and was forced to do something until I find another job, it was horrible !! And some people from specific nation are the one encouraging Uber to continue with this policy of greediness, because they accept anything and they live 5-6 in one basement apartment… yah it’s good for ya! but know that you’re harming others !!.Фёдр95ИбраVersion: 4.459.10000

Poor customer supportNill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use..NavjotmatwaniVersion: 4.352.10002

Uber Select for Premier VehiclesI drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver. This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber. May switch to LYFT.NzaveriVersion: 3.175.10012

A lot of trash orders85% of all orders are trash. 6$ for 37 km for the instance🤣 Or 3 - 4$!))) Like Snickers from Dollarama. Most orders are less than 50 cents for km. I can't understand who does that orders))) They don't respect their drivers..Gell84Version: 4.505.10001

Greedy blood sucking companyThis company makes its employees slaves.Hussan.Version: 4.482.10003

Not worth for drivers now a dayUber taking most of the share from the fare. Not worth for drivers. Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can't really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let's be honest, it doesn't take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery..Singh 77Version: 4.477.10000

Low drivers paying (only 25%)Uber keeps 75% of customers money, Gives you 25% and they are taking taxes from drivers and they need to pay taxes end of the year. It’s horrible wow. Also they give you fake calls like you are doing comfort but they pay you like UberX.😂🤣😅.Al-HasibVersion: 4.474.10000

Uber paying $3 per orederFor 10-20km!!!! orders seriously.Uber payrateVersion: 4.469.10000

Customer serviceWorst customer service ever i have seen… they just pass the chat or call to other agent i had one small issue and they passes my chat more then 10 times and they didn’t solve it they just said it will reflect after 72 hours and still not solved.Pavan1122@Version: 4.468.10000

PatheticIf I had my way I would rate is 0 stars, Uber finds a way of benefiting of its drivers without considering the expenses drivers incur daily..Bugatti278Version: 4.463.10000

It is getting worse and worse each day1. Gas prices are going up and we are still getting $3 orders. 2. Customers scambait and instead if what you are promised you get $3 for a 10km ride. 3. Customers give you a nefative review because they do not like the food. You are still in the risk if losing the ability to do Uber. 4. Less and less orders are received each day. 5. Very bad customer support. You cannot resolve your issues by message. You can only solve your issues with managers on the phone via phone. 6. Idiot drivers take $3-$4-$5 orders. 7. When Uber combines 2 orders or more, it cuts the pay by at least $1. Sometimes more. The only solution to that is to unionize..YerenayVersion: 4.459.10000

Worst customer supportOne of the worst customer service support 90 % of the time they don’t even understand the concern..‘&@&Version: 4.459.10000

No trip requests at all!Hard to get trip requests. There’s days you don’t get any trips at all. Even a week. Tried contacting to the customer support many times. Don’t be a uber driver at all!!.BiekkbeyVersion: 4.458.10000

UBER IS WORST, SAVE YOURSELF FROM THEIR SCAMUber should fire their customer support staff they are the worst kind of human beings I have ever seen, I would never ever ever think of doing uber delivery again, because of them I have started getting migraines.Harlin TharejaVersion: 4.458.10000

Unfare payIncrease the base fare per order do you want your driver to survive on tips 🤬.Smd19128Version: 4.458.10000

Not enough pay / worst GPSFuel is way to high for Uber to be offering $3 for base order. I’ve driven for 2 yrs and have watched order offers drop as everything goes up. Also, the GPS is the worst! Takes you to the wrong address at least 3 times a night. To the back, or gives you wrong way turn instructions. Maybe pay for an upgrade????.PepperulesVersion: 4.458.10000

Pay is becoming too lowPay is becoming too low. Too many drivers in the same area all the time and demand is low..JlmusikVersion: 4.455.10000

Worst company to work forUber's Prolly taking up 80% of what drivers/delivery couriers should make in a day Shame on you guys.CallMeOG911Version: 4.454.10000

So long to be able to workIt’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???.Cathy~CatooVersion: 4.329.10004

Horrible customer supportUber recently instructed me to obtain and submit a criminal record check as part of their compliance or onboarding requirements. I followed their instructions carefully, acquired the check, and submitted it through the proper channels. Now, after complying with everything they asked, I’ve been told the check I provided is “the wrong one.” Uber refuses to accept responsibility for this, even though I obtained the record based on their guidance. They have not acknowledged that there may have been a miscommunication or error on their part. Instead, I am left with no clear path forward, no support, and no reimbursement for the time and cost involved—let alone any real accountability from the company. It feels like they are shifting the blame onto me, despite the fact that I did exactly what I was told. This isn’t just an inconvenience—it’s a matter of principle. I believe others may be experiencing similar treatment, and this deserves public scrutiny..RyabbbVersion: 4.515.10000

Pay doesn’t worthFor completing 13km trip i get paid 3$ which takes 25 mins minimum So your pay will be 4$/hour excluding gas.HarshaldondaVersion: 4.491.10000

ScamUber is scam.Mad vgnVersion: 4.490.10000

Scam against peopleThis app 100 percent scam and rub people most government in canada and all of the countries ban them and prohibit them to scam people they abuse the drivers and make very big money without any fair payment to their drivers!!!! uber need investigation !!! they are scammers.Reza----Version: 4.486.10001

Getting worstAfter Uber so called upfront update , Uber reduced drivers earning from Bowmanvilla to Pearson airport was $64 not is $57 from Oshawa was $57 now is $47 , from Whitby was $47 now is $39 , plus you’ll never get call in Toronto or return call , you gas around $30 to $35 to return to Durham , at the end of the day you’ll use total gas of $50 to $65 to earn $140 to $160 for 10 to 12 hours drive. The most annoying one is from Pickering to Toronto now is $25.93 , Uber are scamming drivers because they think they’ve enough drivers now . No single benefit for drivers, only another scam by 15% of car maintenance but you must do it at Mr. Lube where the charges are times two of other shops charge.. if you chat with rider about how much Uber charge you’ll be surprise , but when you end the trip then you’ll figure out that Uber gives different figures .. the current Uber upfront update only retired drivers can afford to drive Uber, young drivers with family should stop driving Uber and look for something else to do. Is not worth.Livco03Version: 4.482.10003

Upfront fare featureStealing meaning now same as lyft im done with uber.ManvirNirmaanVersion: 4.482.10003

Ontario fares are trashThey pay $40 including tax for driving 98 KM don’t drive for them it is not worth your car and your time!.Ex user97Version: 4.482.10003

Worse management.This kinda issue happened with me multiple times. They’re scamming the food delivery drivers. I was doing alcohol delivery. They gave me a high paying offer .As I accepted the offer, I saw it was a liquor store order in after hours like around 2:30, I messaged the team that the store probably be closed and It was 15 minutes far from me. Their employee said you must go there we are here to help you out you will be paid. And when I reached The store was already closed as expected. He said me to send pictures of the closed store and I send then he cancelled the order by himself I didn’t even said yet, which impacted bad on my cancellation rate. And When I said what about my fare he said he can’t do anything. Uber can’t do anything in those kind of situations like I travelled 13-15 kms without any reason. Seriously, Scammers!!.Prince GarchaVersion: 4.480.10001

Unable to delete my accountUber is working ridiculously these days. I want to delete my account and information from uber platform, because of safety concerns and such low earnings in BC, but they are not deleting my account. And they are charging me for background check and using my info, even though I have told support i want to delete my account . Shame on you uber management..RajanbrsVersion: 4.480.10001

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