Uber - Driver: Drive & Deliver Customer Service

Uber - Driver: Drive & Deliver Positive Reviews

Not perfect but what isI’ve been a driver for over 10 years commercially been using the app for 3 weeks now. Maps need to be updated I wish surges would have a timer or something so you knew if it was worth while to travel to. I still don’t understand how fares work some shorter rides pay more than some longer rides and don’t seem to be adjusted for either time spent or distance. I wish the app told you ahead of time whether a rider wants toll roads or not because that can make a big difference time wise. There’s no way a 45 min plus ride should pay out 10 or 12 bucks I don’t care what city your in. My riders are great and I appreciate them whatever they tip. I’m used to getting cents per mile it would be nice to throw in a little considering some fares are so low they don’t even cover the gas burned to complete. I wish there was something inside the app that told the drivers hey were getting requests from these areas. My map always says your in a busy area expect requests but low and behold nothing. Where are the fish?! Lol all in all I’ve been having a great time but I hope in the future some things can be better so we can all make money and provide stellar service to the clients.Jae2487Version: 4.394.10000

Somewhat goodI’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!.Nikki LorieVersion: 4.415.10001

App is good. Support is abysmalThe system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible..LovingodinVersion: 4.433.10001

App not being maintained by companyI’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company..MM12ADAMVersion: 4.414.10000

Needs some improvementI’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents..Jcapo87Version: 4.412.10000

InconsistentI’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines. We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”.C_Jenk007Version: 4.446.10002

Good app but improvements are neededOver the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks..Mas_nonVersion: 4.317.10002

Being held hostage, waiting for a reservationThere Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion.Nick in COVersion: 4.428.10001

Could be better - 3.75 stars but not quite 4The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city..Gamefreak1225Version: 4.414.10000

Better updates with the app, not the driving itselfDriving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you.PerdondonramonVersion: 4.353.10002

Better payI’ve been driving for Uber 3+ years and the app itself has gotten better however the earnings seem to have gotten worse. When I first started delivering an order for a grocery store like Kroger or Safeway was usually 9+ dollars and now I get offers to take 3 deliveries from Walmart and it pays $5??. Some of the grocery orders are $200 orders going up to a third story apartment, and we’re gonna make $2 for carrying all those groceries up the stairs? Not to mention I live in Arizona and in the summer time we deliver a lot of cases of waters. Carrying 2-3 cases of 24 packs of waters up stairs in 100 degree weather for a couple bucks is crazy. The other issue I have is people removing the tip after the trip. Many people offer a high tip so that a driver will take it faster and then once it’s delivered they lower it? Obviously if there was an issue that’s understandable but when I’ve delivered it on time and there’s nothing wrong with the order it seems unfair that they can change the tip amount to a lower amount just because they don’t really want to pay that much? There are also not very promotions in my area and I agree with previous comments that late night deliveries are risky and we are sitting in drive thru lines for 20-30 min sometimes and dont get any compensation for that. It seems like those deliveries should pay more.Bree1423Version: 4.415.10001

AlanThe app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all..Reservation problemsVersion: 4.324.10000

I Like it but it could be better.There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up.AmorDonVersion: 4.359.10001

Best app for ride shares or private taxi.I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing....Agent0313Version: 4.355.10000

Needs workI’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me..SulioVersion: 4.313.10002

Why am I constantly having network trouble?This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!.LeatherwolfmaVersion: 4.374.10003

This app needs workI have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!.Bonkers !!Version: 4.213.10002

There are good days and bad.I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers..Mgvivi83Version: 4.221.10001

Good money making ability - terrible support team.I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be..Marcellus JowersVersion: 4.362.10000

Accomplishes the minimumAfter driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant..LabdidhwjsduVersion: 4.267.10001

Uber Eats driverThe app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile..J______gVersion: 4.287.10001

Needs some improvements1. While waiting for a rider, start writing him/her a text message and wait for the “Earn $$$ more if wait additional X minutes” alert which appears on expiration of the 5-minutes timer enabling the driver to cancel the ride without a fee. Expected result: the alert appears on top of the text messaging view; the alert can be dismissed; the driver should be able to continue writing the text message. Actual result: alert doesn’t appear, unable to write the text message (soft keyboard’s key presses are ignored). 2. Navigation is irresponsive to motion at slow speeds (up to 5 mph) even if distance traveled at the slow speed is significant from the perspective of finding a right building or turn. Very confusing. 3. In gated communities, in late night, navigation often directs to closed gates without security. I’m unable to enter the community and have to find another entrance with security on my own, which adds a significant delay to arriving to a pick-up point. It’s understood Uber doesn’t have information about gates and presence of security at gates, but big data analysis could be used to identify gates without security (analyze drivers’ stops and U-turns close to pick-up points at late nights and mark those places as “potentially closed gates”)..Silence & DreamVersion: 4.448.10002

Things i dislike about the companyHonestly i love the constant orders that come in but I’m not satisfied with the low ball pay they been giving me lately. Like here’s my huge issue right here with this company, so i been a Uber eats pro member for awhile. Delivered over 400 times for the company & now for the pass 4 days now i been getting nothing but $2, $3 & $4 orders to go miles out my way to pick up some food then drop it off to a near by place i was just at & here’s the kicker… so i call Uber support “you know so they could fix my issue” & every time i reach a representative & explain my issue. Here’s exactly what happens they hit you with the “aww I’m sorry to hear this, let me see if somebody in another department can help you” then once you reach that next person & tell them the exact same thing they continue on with nonsense & repeat the same thing that was said by the other representative… this continues for awhile actually to the point that either you get aggravated enough & just hang up “Because that being put on hold by them process be mad long” or they either hang up after you done spoke to 9 of them. It’s tiring being treated like nothing & getting paid Pennie’s conspired to what you use to make on here by a company you put your all in.RahMullahVersion: 4.427.10001

Is walking deliveries workingI deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were..SweetBubblezVersion: 4.364.10002

Avoid tollsMaps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road..AtifoVersion: 3.175.10012

More rider information needed!!!!!!As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides..AS $@ndhuVersion: 4.211.10000

READ REVIEW.Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours..KrismxnVersion: 4.367.10001

ReviewUber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine..Sumesh123Version: 3.175.10012

Uber deliveryWhat is wrong with uber ???? 15 km 55 minute and 2 order pickup only 8.6 cad ?.Haji0011Version: 4.444.10000

Customer tipping out of handSome customers they reduce the tip after delivery, this option should be removed, some of them remove it the tip cuz of your race or religion and I think some of them just to trick the driver when the delivery driver thought he/she will be payed that amount for that long kilometres but instead after 1 hour the tip 50% or sometimes 90% off , and this not fair.Jayham25Version: 4.439.10003

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.455.10000

Uber - Driver: Drive & Deliver Negative Reviews

Getting worseWhen I first started I really enjoyed this. It was a great way to make a little extra cash on the side and involved very little stress for the driver. Lately I’ve been nothing but disappointed with this app. This app consistently promotes AWFUL orders. $3 for 9 miles, $2 for 7 miles, $4 for 12 miles. I understand that this is due to the customer not tipping, but to tank my acceptance rating by declining these offers is ridiculous. Don’t get me started on the Trip Radar. It’s the most useless feature on the app-offering worse than bar none. I’ve recently had several experiences where I, the driver, had to take the fault for restaurants mess ups, and customer greed. I find it ridiculous that the customer can change their tip after the order has been completed. I recently drove 14.4 miles to a hotel and hand delivered the order to their room. I was met with confusion about the PIN number system(which deserved a rant on it own) and received no tip and my first ever poor rating after over 250 deliveries. It is infuriating that the customer is easily able to avoid a tip by simply leaving a bull**** review. This happened to me once more when I had to wait in a drive thru for 30 minutes and received no tip because the customer thought it took too long. Due to all these reasons and more I will be vastly lowering my driving on this app, most likely only going on occasional weekends. Really upsetting what’s happened to this app..TurtleDiabetesVersion: 4.402.10000

Driving waiting to restaurant for more than half an hour without getting paidI did drive numerous times for ubereats going to restaurant for miles then wait for approximately 40 minutes, after waiting for that long I called customer service to help cancel instead of waiting for an hour and Uber would said they would not pay me because I got too many similar compensations , basically I put wear and tears plus gas in my car driving to a restaurant and did wait for almost an hour and uber want to keep the money for themselves which means Uber does not care about the fact that drivers use gas when going to restaurant that is 5 or 8 miles away our car will need maintenance after a week or two but uber does not care about how long we wait in restaurant since they will said you got too many similar compensations. The food normally must be ready when we arrive , our job is to pick up and drop off but when we wait for 40 minutes and not getting paid because Uber said the system said I got so many compensations and they will end a message to the account department and the something happens over a year, I think new driver need to know about it .I feel like uber thing it’s driver fault if the food is not ready or if restaurant is closed or if food is taken an hour to be ready. One day I did wait for 54 minutes and I got paid 3 dollars and it’s been like that but most of them times they don’t pay so you waste your time waiting and driving to restaurant.NpecpsVersion: 4.417.10001

Auto background checks are awful…I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for..WellsCobraVersion: 4.330.10002

DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..IhitharleyquinnVersion: 4.362.10000

Useless Customer ServiceI have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day...Kendall858Version: 4.217.10002

Problems are too many to count!!Problems are a ton! So frustrating! I came to the conclusion that they just can’t fix them and I completely gave up! Frustrated of sending hundreds of feedbacks and absolute zero improvement! It actually gets worse with every update!! I don’t know which one to bring up here, from all the bugs and freezes all the way to the slowness of the app using the latest iphone model and software and they would always blame your phone and connection!! It will ask you to take a picture of yourself when cruising 70 miles on the highway! It will freeze up and you won’t receive no trips and when you sign out and try to sign back in it will ask you to take a picture and you realize that was the bug blocking you from the requests with no notification! The upper menue would disappear and you would need to close and reopen the app 100 times a day to make a temporary fix! Sometimes It will take minutes to automatically sign you out after declining 3 trips in a row and you would wonder why you’re not receiving any request! As I said problems are countless!!! Never ending problems! And I’ve been witnessing this downhill since 2018! Good old days when the app was so smooth and functional! I know this review won’t do anything but i just had to get it out! So frustrated but apparently this is how it is and you either quit this job or deal with it! That’s the kind of mentality the Uber management has!.5777619Version: 4.409.10000

Always somethingI’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so.Lmfb07Version: 4.333.10001

Not built for drivers.The Uber application irritates me for a number of obvious and stupid reasons. Such as, the navigation voice over directions will sound even when the option is off randomy, the messages inbox has no batch select option which forces you to view each message individually or, have forever notifications, messages also can't be deleted from the inbox, the app will demoralize me by displaying that I will lose my Uber status because of my acceprance rate, then the app will send requests I've already turned down over and over lowering my acceptance rate, sending requests that are so little money that it would be working at a loss, and accepted requests disappearing and or the job is reset and you have to return to your starting point for low or no pay. In the end, the app should be focused on what we as drivers need and want out of it. Instead, arrogant programmers and sociopathic managers decide what we want and need. Just more evidence of American companies nihlism and their lack of fairness, loyalty, and care for people. Money is God to these people and companies, and fairness or good faith cooperation, are just tools of deception used to manipulate those with ethics and morals. If they do something that appears fair, you inevitably find out it is just another lie and manipulation for Uber to be more and more greedy. I'd stop working for them but the truth is, this is all companies these days. "Go die for all we care!", should be their company mottos..RHReaperVersion: 4.451.10000

A company that doesn't care about its employees, cares about customers rating more though.I was making deliveries for this company, working hard under the rain sometimes. Never did serious violations, never stole the food or something like that like other drivers do. My rating was 73% and I never was aware that it must be at least 86% in California state. They never sent message or notification saying that I will be deactivated if I have rating less than 86%. And I had more thumbs-up from customers and complinments by the way. So recently I was just deactivated without warning, notice, investigation. This is such an unfair! They say that the reason is low rating and actions which were against “Community Guideliness”. I was always sure that people get deactivated for serious reasons but this was something unserious and something what can be fixed but they just deactivated me permanently and said I don’t have the right to appeal, they just rejected it. If you decide to work for them, know that you are worthless to them and they will deactivate you one day for nothing. You will just waste your time. You can read on the Internet how many people were deactivated even for a customer complaint, which was not true, but customers are people for them, and employees don’t count as people for them. For this reason I’m not going to use any Uber service like delivery, rides, rent anymore. I’m not your customer anymore. I'd rather use services of your competitors..Deacticated for no reasonVersion: 4.391.10001

The up and down appThe app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money..Swifg87Version: 4.358.10000

Can’t zoom in on map.You can’t check where the order is going. When they offer you an order they give you a very zoomed out map and no way of knowing if it’s going to a sketchy apartment complex, or if your going way out of a hotspot. And when you do end up accepting the order they swiftly do a 180 flip and zoom in on your arrow so you can’t even check where it’s at when your able to interact with the map because you have zero clue where it was in the first place. Very tricky and untrustworthy app. Edit: also they give you like 5 seconds to accept the order so if your driving and get an order sent to your phone good luck figuring out if it’s worth taking. Edit 2: they added this thing called the “trip radar” which makes it to where you have to accept the order really quickly otherwise another driver will take it. They added this for the sole purpose or making the driver accept the order as quickly and impulsively as possible. Just remember, they’re not on your side trying to help you make extra money. They’re trying to pay you the least possible and make you work like a slave. Edit 3: I swear take off the trip radar. Even if you go to accept an order from the trip radar most of the time it will say another driver matched this delivery even if you accept it before. The trip radar is nothing but a complete garbage addition to the app, and it only shows how greedy Uber is and how little they care about drivers..Alligator42908Version: 4.396.10000

Don’t change states if you’ve been driving a while.I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it..Mdog31Version: 4.319.10001

Uber has failedWhat can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it)..Gtre348Version: 4.101.10001

Flat Rate Trip PromotionI have been driving for Uber for almost 3 years. Recently has been the worst and most testing times to deal with support. They recently added a new feature called flat rate fare and anytime it ends unjustifiably Uber priority support can not source any information that can help resolve your issue. I have twice, had to cancel a order through support because a previous driver took it. Both times, it ended my flat rate and said I declined 2 or more orders in less than a hour. Not only is this false, when I called priority support they only read me the guidelines I have access to on my application. Twice I have been bounced around to 5+ representatives who can not assist. Twice I have spoken with supervisors that have also told me “we do not have knowledge on flat rate promotions”. Why is it that you can offer a promotion, that is faulty in the app, and not have one single representative that can help without transferring to 4 other peers? Also, if it happens to end and you do not document (screenshot) the information to ‘prove’ that you signed up for it, they will not assist any further because it doesn’t even show up in their system. Not for now, nor future promotions. Everything that’s new has an adjustment period and flaws. That however, is not for the partners of Uber to be penalized and left without repercussions. This is overwhelming and discouraging to future partners. As a high tiered driver, I would not recommend to anyone..Dejsm2Version: 4.450.10000

Uber eats driverI recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again......M gonzalez 84Version: 4.248.10001

App freezes constantly and must be restarted.Constantly the app freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m either texting my customers or even support a new trip will pop up as I’m on the middle of writing and because of it being set up so when a new offer appears if you tap anywhere on the screen you’ll accept a trip without intending to, without being able to see what the trip was offering as pay or destination and then you have to cancel and that is also held against you if you cancel too many trips. Besides then having to go back into whatever part of the app you were using and rewrite the message entirely. I suspect that might even be intentional so that you accept a trip nobody wants to take. The way that is set up when you receive a new offer and it making you accept it because you were I. The middle of writing something is incredibly frustrating and it should be changed so that there’s an on screen button that has to be pressed or slided to accept a new trip instead of just touching your phone screen anywhere because it’s also occurs that I have my phone in my pocket while I’m walking to leave the order and it makes me accept a trip..JcgnzlezVersion: 4.301.10002

🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️The GPS is HORRIBLE my God. Had me deliver to a deserted desert 🤦🏼‍♀️ I’ve had to drive MAAAANY times through a neighborhood to another to a main St. To get where I need to be when I could have just made a left turn. They owe me so much gas I can’t even count. I also HATE that we have no idea where we are delivering to until we have picked up the food and hit pick up complete. It’s NOT FARE AT ALL. They know we can’t cancel once we have the food. Anyways, I’m glad I have the job but it’s so not ok. Just ridiculous. Extremely stressful with just those two. Oh! They have me picking up food all the time from places that closed like an hour ago or more. Come one Uber. Do better. Also, they are the WORST customer service I’ve ever dealt with in my life. I’m being serious. You get transferred six times no matter what. Seriously. Not five not seven SIX. I’ve counted. That’s how many times I e had to call them. I’ve had time to count. And each person says “I promise this is the right department “ EVERY ….. SINGLE ….. TIME. AND you tell them that the guy before promised and then they say “ well this time it is the right department “ but it’s NOT and never is. I swear on my dogs that I’m not overextending at all. I really hope they work on this stuff. It’s not just some small issue. I love ❤️ my customers though. I deliver a lot at the same times so they know me by now..SashaVersion: 4.429.10000

Got banned for posting a video of customer who stoleUBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer..Zaya327Version: 4.423.10000

HorribleI really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them. I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation..PtgprndbdVersion: 4.325.10001

Drivers are the Minorities (please read before you sign up)Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me..UBER DOESNT CAREVersion: 4.324.10000

Uber is on its way outIf you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back..Cant_stop_meowVersion: 4.103.10003

Driver BewareI have been a driver for Uber for 4.5 years and am unable to drive because their name change protocol is more strict than Social Security Administration and BMV.. A simple marriage and a new license name change has rendered my account ineligible because Uber has rejected a Maine state license all because they want documentation that literally doesn’t exist and is impossible to provide. Uber doesn’t understand, or the “support agents” , don’t seem to understand that an old license with my former name is not a verified source of name change in my state or country. It’s almost laughable, if it wasn’t an actual source of income. Drivers need to realize they take a big risk depending on these gig apps to generate an income when they can lose access for relatively easy name changes throughout your natural life. After repeatedly calling and submitting everything from a marriage certificate, a social security administration letter, a new social security card and a new state issued license, I gave up trying to make anyone on their support team comprehend they had no idea what they were talking about because the company simply doesn’t accept state issued licenses as a valid source of identification. The background search would tell them exactly who I am but that can’t even get that far because they’re so confused by an old/expired state license with an old name. It’s enough to make your head spin. Don’t drive for this company, they’re a waste of time and energy..BWingNutVersion: 4.379.10002

Upfront trip details should always be availableI started using the Uber app last year. Everything was fine and I was making a decent amount of money where I live in California. But now come the first of this year 2024. It seems like I haven’t been making as much and on top of that if I don’t accept all of the rides I now can’t see where I’m going to pick up my next customer. as a driver, I should always be able to see upfront trip details. There is no reason that any of the drivers using this app to make this company money should not be able to see where their next trip is going to go. Lyft offers upfront trip details 100% of the time no matter your acceptance rate. where I live I get requests that are 10 miles away for three dollar fair but because I don’t accept all of those requests now I’m punished and I can’t see where my next trip is going to go. I think this is an absolutely absurd feature that this app has, and it’s completely outdated, and it shouldn’t be part of the app anymore. especially since the driver is the one that knows the best about their vehicle, the gas mileage, and the distance in the towns that they’re driving in. There’s no way I’m going to take a ride that puts me 10 miles out of the zone that has plenty of opportunity for three dollars. We are not here to lose money. Uber needs to fix this problem..NaplikekorihrvyVersion: 4.450.10000

Horrible customers serviceI was attempting to sign up to be a driver. The app would not let me switch my city, I had to wait 15 minutes for chat support to do it for me. The chat guy had difficulty directly answering my questions and I had to ask the same thing multiple different ways to get proper answers. They switched my city, and I re-submitted all my forms. However, I kept getting emails and notifications saying that my documents were not approved and I needed to re-submit them. I did not have a positive experience with chat, so instead I called them this time. I was on hold, without speaking to anyone, for 25+ minutes before I was disconnected. I contacted Uber Support via Twitter DM and they responded saying they were “sorry” and to explain my situation so they could help me. Guess what? Been over an hour and no answer back still! They haven’t even seen the message. Gave up and waited another 10-15 minutes in the chat queue and got… the same exact guy from before. How that’s possible I don’t even know, but I think Uber support may need to consider hiring themselves more help. He says that my documents are fine and he doesn’t know why I’m still getting the notices. Hugely frustrating and disappointing, even if get all my documents approved I doubt that I will work for Uber. Seems like it will only be trouble if it’s this bad from the start. Wish that wasn’t the case though, it seemed like a great opportunity..Gucci nuggetVersion: 4.341.10002

WarningDo not Uber if you're renting, it's not worth it. Uber is one of the scummiest companies you can work with, recently I've been banned from the app temporarily but it's been 3 days. Why was I banned you ask? Because a rider put in a false report about me driving under the influence. 4.97 star driver with mainly compliments on my service, and a rider who had a bad day lied on me to get a free ride. What happens to me? Well first Uber cuts access to the funds I made that night, the money I worked for. Then they cut access to the app so I can drive and make money for the car I'm renting for Uber. All this until they finish their "investigation" and it's been 3 days... mind you there's nothing to investigate because literally nothing happened. I don't even know which rider that night wouldn't been malicious enough to do something like that. And of course Uber is no help, they just cater to the rider and treat the drivers like pure trash. I truly can't wait for the next ride share app that takes over and bankrupts Uber. Everyone associated with the higher ups in this company is evil Also 2,000+ rides over the last year, Uber has progressively gotten worse and worse in just the one year I've been with them. I've witnessed the pay split with Uber and drivers almost double to their benefit in just 4 months. They removed weekly quest which was the only incentive to even drive that often, they limit your tips. Just stay away.I would give zero starsVersion: 4.447.10000

Uber Does not cover Uninsured Drivers that hit your car.Uber does not protect their drivers one bit. They take 50% of your earns and then they make you fight over a rider. The most stressful part is once you try to click on accept the ride Uber has it where it freezes on purpose, also Uber supports texting while driving. The Uber app will pop up a ride and make you feel as if you don’t hurry up and click it another driver will take it. It’s really sad how a company can steal from the people who helps them eat. They do not tell drivers to add their protection coverage to prevent you from not being able to get lost of wages pay when your vehicle become non drivable they also charge you to buy back your vehicle when they know you put many miles on your vehicle picking up riders which brings down your car value. Not only that people who do drugs will get in your car smelling like weed and more. The riders do not be ready when you are there you sit an wait for a $6 dollar ride. But you will be wrong to cancel a ride because of low pay and the rider is not on time. It’s not the customer fault for the low pay. What Uber does is charge them a higher amount so they can get half the earnings. Which is stealing from both parties the driver lose money and the rider while Uber keeps half because they have an app. They do not feed you or give you discount on gas. God sees everything and one day this company will get is..Kally4dVersion: 4.439.10003

Uber pay driver too lowUber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!.DjjggjjVersion: 4.260.10000

Worst supportNavigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber.LegionOfSpartaVersion: 3.175.10012

Sound issue with CarPlayAfter update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving. Even can’t play music from stereo if Uber app is in “On”.JomonJKVVersion: 4.236.10000

Backstabbed drivers in ontarioI have doing uber from almost an year being full time.Almost from last one month,uber reduced driver fares by 10% as per my observation without even providing them any hunch about this.In this period of inflation,where gas prices are so high insted of increasing the fare they reduced.And %10 is substantial.THIS IS CLEARLY BACKSTABBING ITS BREAD EARNERS WHO ARE DRIVING FOR UBER.I hope compaNy will get deserved fate if it kept treating drivers same.I HOPE I GET OTHR JOB CAUSE UBER HAS BECOME PATHETIC..ਗੁਰਵਿੰਦਰVersion: 4.333.10001

Updated app doesn’t work.Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating..306983923Version: 4.106.10002

Worst Uber map & Uber attitudeI drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving. They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand..Arjun1269Version: 3.175.10012

UberIts not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps.Gurjeet,,Version: 4.225.10001

Wasting time to work with UberWorking with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber..RG 27Version: 4.112.10002

Scam companyCountless scams from this company , starting from wrong trip breakdowns to lousy compensation for trips . Uber takes 50% of drivers earnings. Yup 50 % not 25%. Overall a ridiculous company . The app is inaccurate 60 percent of the time which then causes customers to get angry . Hope Uber gets unionized world wide.Socawarrior3456Version: 4.354.10000

Compensation for Luxury VehiclesI am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly. factor in my gas and pay me a little bit more please. I’m just trying to help both of us here :) sorry if this email reads as offensive. Thank you Manny Sahota.Manny SahotaVersion: 3.175.10012

Uber should improve their policy in terms of payment and customer care/supportMost of the Customer support agents didn’t know about anything. Also they don’t have access to manage your account. Also Uber is paying too low to the drivers. Uber is getting more money than drivers even drivers are working hard plus they are paying for gas and car maintenance and stuff. Another thing is from last two weeks I didn’t get any ride, not even one and just wasted my time and money on gas and called customer support everyday and they didn’t know about anything..UZE!Version: 4.427.10001

Modern day slaveryUber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery..Myriam Saint-HilaireVersion: 4.275.10001

Uber Select for Premier VehiclesI drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver. This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber. May switch to LYFT.NzaveriVersion: 3.175.10012

Horrible rating systemUber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them..Sall-yVersion: 4.280.10001

Low requestLast 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone..Kish1191Version: 4.280.10001

FLAWED RATING SYSTEM!!Please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this.YourdrivertyVersion: 4.355.10000

Poor customer supportNill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use..NavjotmatwaniVersion: 4.352.10002

So long to be able to workIt’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???.Cathy~CatooVersion: 4.329.10004

Worst Application you can imagineGood company but veryyy bad application!!My ratings is 93% and on my profile it says “High Ratings” but it keeps telling me that I’m late or giving me warnings!!! I’ve already told uber plenty of times about this issue and they haven’t done anything about it..ParsariaVersion: 4.112.10002

Drivers mean nothing to UberAfter I completed a delivery, the customer changed the tip. They put and a dislike on the app and didn’t tip anything. I called Uber support and explained the situation but no help. It’s not fair for drivers to be treated that way. At the end of the day I concluded that Uber is the worst platform out there..MorgmandemdVersion: 4.439.10003

Give us the option to rate restaurants backIt’s unfair that restaurant can rate driver but driver can’t rate restaurant that make them wait 20minutes or more or deny them the right to go to the bathroom..Nicp794Version: 4.426.10000

THIEVESInstead of promoting more ways to rip off your current drivers and adding more drivers why not pay drivers a reasonable amount..... Disgusting company.Move_bitchVersion: 4.414.10000

Not getting ordersSince the latest update I am not getting a order in three hours in the same place I used to get three an hour. I talked to other people working they said they had the same problem since the last update..MahmosudVersion: 4.352.10002

I dint get paid for the rideI dint get paid for my ride. My ride money was adjusted from 25 dollars to zero. This is not the way you treat drivers. I am sorry to say I was disappointed when this happen to me.Sh_dhVersion: 4.113.10001

ReviewsAmazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating..Matt3314Version: 4.112.10002

I formally request communication with managementHow do I speak with management. I have been dealing with support via phone and messages ( review my support messages ). I have some very important issues in which I only receive disingenuous copy and paste responses from support. The shameful communication with support is beyond maddening. Please have management contact me. Roy 4165006821..Royparker79Version: 4.257.10002

Bad deliveriesMan uber is so bad now, that sometimes i get deliveries like $3 for 17 km. What the hell. They are so unfair.AMADshVersion: 4.448.10002

Social service app.If you want to do social service and pay out of your pocket to deliver, this is the best platform. Uber eats offer drivers like $5 for 20 miles trip that takes around 40 minutes to get it delivered. You pay around $3 for gas for such trip and you make around $4 an hour!! Wow so tempting!!! Uber is now owned by a bastard..Taran_BenVersion: 4.446.10002

Working for Uber not for us and our familyFor every kilometre driver get like 81c And from that money Uber take 25 %. Now look at the of house rent , car finance, insurance, utilities, groceries That’s why I said we work only for Uber not for our family’s.Babaqo mastanVersion: 4.439.10003

Uber still money of their clients and drivers1. Passenger get high price but drivers get 50% of that!(drivers check price for trip what you get, and suppose how much pay client in passenger App) 2. Passenger show that give tips for you, but uber don’t give this money’s to you! 3. Passengers pay for trip with serge but drivers don’t get that serge money! 4. Uber make hide block for a lot of drivers and they lost time for two or three hours!(every day) 5. Uber usually off your UberX and Uber Comfort option and you don’t have any trip request for a few hours! 6. In Europe countries Uber work +- good, but in Canada they still moneys of their clients and drivers! AND THAT LESS OF ALL! DRIVERS WRITE TRUTH! UBER CANADA IS SCAM CORPO. Who still your money and time, and block you any time without reason!.Robin156Version: 4.439.10003

Loss of incomeCustomer support absolutely sucks! I haven’t seen a shop and pay order in almost a month now. Nobody can tell me why! I’m losing so much money not being able to do them. Absolutely ridiculous.Kiwi kindVersion: 4.439.10003

Customer service👎🏻👎🏻👎🏻👎🏻👎🏻Wish i can give - star for their customer service its more then one month i hv uplaoded traning certificate still not getting rides ... everytime i call everytime diffrent excuses 👎🏻👎🏻👎🏻👎🏻👎🏻.Ehna da jijaVersion: 4.439.10003

Fix the appI went to uber support to tell them about the issues i have and many others have with bugs and glitches, I sent them a screenshot and they responded 3 different support technicians with the same answer. Are we talking to bots??? Now on the newest update i get no aound notification.Ali SafwanVersion: 4.439.10003

Trip and fair money percentageUber by law can take 27% from every fair but uber taking 42 to 45% from every trip and. They don’t care about how many drivers on road or registered on uber there is no settled amount for uber drivers and this way no one is making fair amount of money.Inde9Version: 4.439.10003

Shop and DeliverI got the shop and deliver order and I tried to pay with their plus card but it didn’t worked than I used my own money to pay for it and than customer canceled the order and I talked with customer support they told me to dispose items and I will get the reimbursement of the amount of money I spend but I never received my money back..Mattew 56Version: 4.439.10003

Needs a bug fixKeeps telling me to leave an order there when I’m in the middle of texting the customer which erases the message, also I can’t leave it there if it needs a PIN, or if the customer asked to meet at door, the app also just turns black very often and I have to refresh it..SirwillyofthecrowsVersion: 4.439.10003

Wrong ratings, no help from uber support!I got an order that was already ready at shop for more then 20 minutes, though i explained the employee that i just got the order and its not my fault for being late pickup, he still gave me bad rating. Uber support staff can see that i was there in less then 5 mins for pickup, still declined to provide any assisstance. The app is designed on ratings, but all they could say was rating is not important. No help just copy paste replies by every support team. Worst support ever from all other food delivery companies in Market..TheMando7Version: 4.439.10003

GarbageThey don’t show where you’re rider is going or how much you gonna earn , you can find yourself in the middle of no where for worthless earning.SOF1555Version: 4.439.10003

Waited Months for approvalWaited 5 months to have my profile picture approved. After calling support dozens of times over this period, I was told simply by a supervisor that “there’s nothing we can do” and was hung up on. 0/5 support experience, awful company to try to work for.ENVISIONOFCLVersion: 4.439.10003

Slavery systemFor 10 km =>3 $ . Slavery system Trip Radar is a project to eliminate drivers..KolelerVersion: 4.439.10003

Poor supportUber support has been the worst part so far in my short time as Uber driver. Completely unmotivated people who excel at either redirecting you to different department (I was redirected 17 times) or quoting policies by copying and pasting them. Just pray that you don’t have to get in touch with them..FscusVersion: 4.438.10001

Worst app for driver and rider bothThey are a scam, charging riders too high and paying drivers very less. Very bad support from customer care. They just favour riders not the drivers. Just one fake complaint and your account is blocked. Lyft is better than this..Darvin HueghVersion: 4.438.10001

App is uselessThis app is pointless everyday there’s always a problem with it. If your going to make an rideshare app make sure you fox these damn bugs before launching it. People who drive for Uber depend on this app to work accordingly, I’m at a point that I’m going to call it quits with this dumb app. Not impressed at all..KING_KOJOVersion: 4.438.10001

1 star for supportFrustrating.Phalacrognathus MuelleriVersion: 4.438.10001

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