Uber - Driver: Drive & Deliver Customer ServiceUber Technologies, Inc.

Uber - Driver: Drive & Deliver Customer Service

  1. Uber - Driver: Drive & Deliver Customer Service
  2. Uber - Driver: Drive & Deliver App Comments & Reviews (2024)
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Uber - Driver: Drive & Deliver App Comments & Reviews

Uber - Driver: Drive & Deliver Positive Reviews

Not perfect but what isI’ve been a driver for over 10 years commercially been using the app for 3 weeks now. Maps need to be updated I wish surges would have a timer or something so you knew if it was worth while to travel to. I still don’t understand how fares work some shorter rides pay more than some longer rides and don’t seem to be adjusted for either time spent or distance. I wish the app told you ahead of time whether a rider wants toll roads or not because that can make a big difference time wise. There’s no way a 45 min plus ride should pay out 10 or 12 bucks I don’t care what city your in. My riders are great and I appreciate them whatever they tip. I’m used to getting cents per mile it would be nice to throw in a little considering some fares are so low they don’t even cover the gas burned to complete. I wish there was something inside the app that told the drivers hey were getting requests from these areas. My map always says your in a busy area expect requests but low and behold nothing. Where are the fish?! Lol all in all I’ve been having a great time but I hope in the future some things can be better so we can all make money and provide stellar service to the clients.Version: 4.394.10000

Somewhat goodI’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!.Version: 4.415.10001

App is good. Support is abysmalThe system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible..Version: 4.433.10001

App not being maintained by companyI’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company..Version: 4.414.10000

Needs some improvementI’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents..Version: 4.412.10000

Good app but improvements are neededOver the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks..Version: 4.317.10002

Being held hostage, waiting for a reservationThere Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion.Version: 4.428.10001

Could be better - 3.75 stars but not quite 4The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city..Version: 4.414.10000

Better updates with the app, not the driving itselfDriving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you.Version: 4.353.10002

Better payI’ve been driving for Uber 3+ years and the app itself has gotten better however the earnings seem to have gotten worse. When I first started delivering an order for a grocery store like Kroger or Safeway was usually 9+ dollars and now I get offers to take 3 deliveries from Walmart and it pays $5??. Some of the grocery orders are $200 orders going up to a third story apartment, and we’re gonna make $2 for carrying all those groceries up the stairs? Not to mention I live in Arizona and in the summer time we deliver a lot of cases of waters. Carrying 2-3 cases of 24 packs of waters up stairs in 100 degree weather for a couple bucks is crazy. The other issue I have is people removing the tip after the trip. Many people offer a high tip so that a driver will take it faster and then once it’s delivered they lower it? Obviously if there was an issue that’s understandable but when I’ve delivered it on time and there’s nothing wrong with the order it seems unfair that they can change the tip amount to a lower amount just because they don’t really want to pay that much? There are also not very promotions in my area and I agree with previous comments that late night deliveries are risky and we are sitting in drive thru lines for 20-30 min sometimes and dont get any compensation for that. It seems like those deliveries should pay more.Version: 4.415.10001

AlanThe app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all..Version: 4.324.10000

I Like it but it could be better.There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up.Version: 4.359.10001

Best app for ride shares or private taxi.I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing....Version: 4.355.10000

Needs workI’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me..Version: 4.313.10002

Why am I constantly having network trouble?This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!.Version: 4.374.10003

This app needs workI have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!.Version: 4.213.10002

There are good days and bad.I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers..Version: 4.221.10001

Good money making ability - terrible support team.I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be..Version: 4.362.10000

Accomplishes the minimumAfter driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant..Version: 4.267.10001

Uber Eats driverThe app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile..Version: 4.287.10001

Access to delivery location should always be accessibleT’s not the easiest thing to try and memorize an address delivery from the first offer alert has sounded . It would help us plan ahead if we can always have access to the delivery location while we’re picking up a delivery and waiting on a restaurant to be finished with the order. Sometimes the map is hard to read and then changing the aspect view of the initial alert should be more user friendly. I can’t tell what’s what when looking at the three icons . They all looks the same . (Maybe having bold logos that our eyes can easily make sense of, like a red color stop sign shape for your location,and a multi color detailed logo of a house for the delivery location , and a green colored steak and knife for the restaurant location, this would make it easier to accept or reject offers and plan ahead more efficiently. I Think that a delivery location should be accessible even before you picked up the item so while you’re waiting for the food you can plan ahead for the customer location. Something visually simple . All the directional arrows criss crossing over the screen is hard to follow just make me dizzy sometime.Version: 4.359.10001

Is walking deliveries workingI deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were..Version: 4.364.10002

Things i dislike about the companyHonestly i love the constant orders that come in but I’m not satisfied with the low ball pay they been giving me lately. Like here’s my huge issue right here with this company, so i been a Uber eats pro member for awhile. Delivered over 400 times for the company & now for the pass 4 days now i been getting nothing but $2, $3 & $4 orders to go miles out my way to pick up some food then drop it off to a near by place i was just at & here’s the kicker… so i call Uber support “you know so they could fix my issue” & every time i reach a representative & explain my issue. Here’s exactly what happens they hit you with the “aww I’m sorry to hear this, let me see if somebody in another department can help you” then once you reach that next person & tell them the exact same thing they continue on with nonsense & repeat the same thing that was said by the other representative… this continues for awhile actually to the point that either you get aggravated enough & just hang up “Because that being put on hold by them process be mad long” or they either hang up after you done spoke to 9 of them. It’s tiring being treated like nothing & getting paid Pennie’s conspired to what you use to make on here by a company you put your all in.Version: 4.427.10001

Desperately Needs A Better Rating SystemThis app has become my main source of income. It’s great in a lot of ways, but one thing that I really cannot stand is how easily my rating goes down. It’s very rare for customers to leave a positive rating. They either leave negative ratings or no rating at all. That’s where my problem is. My rating is low thanks in large part to the lack of positive reviews. People who are satisfied with their service simply don’t leave a rating. I’ve made 158 deliveries. Out of those, only 26 have reviewed. 22 of those are good but my rating is getting low because of the 4 bad ratings. Whether I deserve them or not is beside the point. The point is the 132 people who didn’t rate me. That should account for something. If it were me, I would make it so no rating becomes a positive one after a certain time after the order is delivered. It gives customers incentive to actually rate, as I’m sure a lot of people wouldn’t want their opinions being misconstrued. And it makes the silent majority not so silent anymore. If someone actually deserves a bad rating and deserves their overall rating to go down, then it should. But if someone is doing a good job, there should be a way to show that that doesn’t solely depend on kind people who actually care enough to leave a positive rating..Version: 4.422.10001

Uber needs to Compensate more for cancelled ordersI just received 4 orders IN A ROW worth ~$60 all together each one I drove to- the store was closed. Uber will only compensate you $3 for driving to the location. I just wasted an hour + of my time, gas money driving just to be paid $12 Barely enough to put my gas tank on half...... Uber needs to fix this it’s not fair to assign orders for stores that are clearly not open then only compensate $3 from orders especially for orders that are worth $10 or more....... -angry , out of gas , tired driver. Edit : I just spent whole morning driving doing orders, updated my debit card to cash out , it asks to take a picture of you to confirm identity. Cool. Soon as I try to cash out tells me my account needs attention. I call support , they say it’s nothing on my end Uber just wants to make sure my account is protected. I’m confused because I just took a picture for security purposes so what was the point. Now my money is on hold, no true turn around time for the resolution and I need to make a payment. Uber is taking their time responding work day is about to be over. So wish me luck on making this payment on time. They say I may not be able to access my money for 72 hours. All my hard work for nothing- considering this is suppose to be an app made for your convenience..Version: 4.373.10000

Recommended Uber driver app improvementsI give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen..Version: 4.113.10001

Avoid tollsMaps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road..Version: 3.175.10012

More rider information needed!!!!!!As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides..Version: 4.211.10000

READ REVIEW.Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours..Version: 4.367.10001

ReviewUber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine..Version: 3.175.10012

Customer tipping out of handSome customers they reduce the tip after delivery, this option should be removed, some of them remove it the tip cuz of your race or religion and I think some of them just to trick the driver when the delivery driver thought he/she will be payed that amount for that long kilometres but instead after 1 hour the tip 50% or sometimes 90% off , and this not fair.Version: 4.439.10003

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