Rocket Mortgage Customer Service

Rocket Mortgage Positive Reviews

AmazingI cannot say enough about Rocket Mortgage and their service. I used them to refinance and it was so incredibly easy, I did 90% from my phone. When it was time to purchase another home, I obviously went to Rocket again. I had a prequalified letter in 48 hours. Their to-do list is so easy to provide what you need. If you have any questions about your to-do items you can call, text, or email your banker and they always get back usually with in the hour unless it is some crazy hour of the night. They absolutely listen to their customers! For example they decided they were going to start sending statements on the 8th even tho grace period is to the 15th. So statements looked like you were behind if you used the grace period, after customers complained they changed to mailing on the 20th. I look forward to closing on my purchase in a couple weeks and working with them if I ever need financing again! I also recommend them to anyone and everyone. I work in lending and I still use them over my employer due to their streamlining and quick response..Briflores28Version: 4.0.4

Great except…So far we have loved Rocket Mortgage. I would recommend them to anyone, they have dumbed down everything for us and our first house, and been there basically the entire step of the way so far. We are close to close at this time 4/4/23, less than 16 days now!! The two thing that pisses me and my wife off though is signing into the app and the points system. The points system is awesome, a fantastic idea, but it NEVER works on the app. Always has technical difficulties, my phone or my my wife’s phone. Unless you log onto the computer it’s awash. Right now we are so busy getting this ready it’s just been frustrating. My wife has made a point to log on, but still a pain. The worst part though is that signing into the app. Every. Single. Time. We go to pull the app up we have to put the password in, then it sends a text to confirm it’s me, then logs you in. If for whatever reason I am looking something up I don’t understand or need to use the calculator, and have to minimize the app, I have to go through the entire process again. I do not even have to do this with my bank account app!! It uses a PIN number (it gives you the option of PIN or password) and I have yet to have an issue. I have banked with them for over 10 years now. Can this not be rectified??? 😭😳🤬 it would be a wonderful help and addition to the app..DmedicalrecordpVersion: 8.41.0

Becoming unusable???The app has become close to useless as of August. It will not tell me the date of my Scheduled Payment. I have been using this app for years with great confidence, but as of this August, not so much. I usually schedule my next month’s payment early in the month and then double check on it a few days before it is due for verification that it’s all set. I have been very satisfied with the app until now. I have emailed back and forth with Support for a couple of weeks and I called support to see if this issue might be resolved with no resolution yet. I am hopeful for a good outcome. Update; the app has been updated and is SEEMINGLY working much better as it use to. Please keep up the fixes that you have done and I’ll raise my rating appropriately. Thanks for your attention and support. Update: The app is working very well now and is intuitive and easy to use. Good job developers. You get five stars now..58 BuickVersion: 9.27.0

Much better than past experienceWe used Rocket mortgage to secure a loan for our recent purchase of a house. We liked the quick response and the ability to upload documents as they were needed. We Got a pre approval and letter for are realtor the night before we started looking for our next home. At each stage we were assigned a person that made sure we were comfortable and informed. Always felt like we were able to speak to someone when ever we had questions. The fact that everything was handled on line allowed us 24 hour access to the loan and we were able to see all communication so we had very few misunderstandings. The person buying our old home used a conventional mortgage lender and they were scrambling to get everything organized right up to minutes before closing. This is A great service for individuals that a comfortable with technology it is not a shortcut or way to get more money then you qualify for..CoyotestyleVersion: 3.9.2

Epitome of Making a complicated process simpleI’ve closed on a dozen home loans over the last 20 yrs. I had a curiosity to see if it would be beneficial for me to refinance my current mortgage. From the INSTANTANEOUS phone call when I submitted my request the representative and process was nothing less than incredible. Duy Vo was the consummate professional, with knowledge of the mortgage process and knowledge of the web interfaces creating an environment of trust without a face to face interactions. That is a hard thing to do over the phone especially with such an important subject matter. I was initially very cautious and asked many questions. Duy answered every question and was very transparent with all information. He explained how the process works very effectively. I would recommend that anyone interested in a new loan or refinancing to at least give them an opportunity..Metz'dUpVersion: 4.1.0

Was Great… at firstAs first time homebuyers we had what felt to be a great experience buying our home under an FHA loan. But, after buying our home we realized that we could never get PMI (mortgage insurance) taken off unless we refinanced for thousands of dollars. This was something I asked about when buying our home, and the agent reaffirmed me that once getting our credit above 700 and paying off 20% of the loan that we could make a call and get it taken off fairly easily. However, when calling last year I was informed we would never be able to get rid of the PMI with our current loan and would have to refinance for $5,000, and at a higher interest rate too. We have also been met with a lot of calls about refinancing and taking out big loans with pretty high interest, but no one can seem to help me take off PMI. All I wanted was to get rid of the extra money so I could have a little more money each month, but right now I’m looking to refinance through another company just to get away from Rocket..MWN90Version: 8.31.0

The best retail servicing experience in the industryThis app gives me EXACTLY what I need, when I need it, and nothing that I don’t. Every single push notification is something that matters. There is almost no way to get lost in the app, yet it has exactly everything I need. I’ve never had to go to Rocket’s desktop site to cover down on something I couldn’t find in the app. Win win win. I’ve priced out a few mortgages in my day. Most of the time Rocket is right there or better than comps. No kidding, I did a Rocket refi that was 10 basis points more expensive than the lowest because I knew how incredibly easy the servicing side would be for however long I stayed in the home and Rocket retained the loan. Win win win. Seriously can’t say that enoughz.JerBear0815Version: 8.8.0

Rocket Mortgage AppI first checked out paying online which is one of the options available. If you want to pay your mortgage, but not interested on your loan balance from time to time, or if you are not interested in following how much money is in your escrow account than using the online method is acceptable. I like to see when my hazard insurance is paid, as well as my taxes and escrow balance. This gives me time to calculate if I will owe money into my escrow account or if I am sufficiently funded. If you are like me, then the Rocket Mortgage App is not only necessary but it gives you more information than you might think you need from time to time. Rocket Mortgage App is the way to go. Very thorough and well thought out app. Thank you..Bombero ExcellenteVersion: 4.1.1

Everything You Want from a Mortgage AppSleek, modern, simplified and well maintained. Mortgages are stressful. Period. This app doesn’t add to that. I’ve had it going on nearly 2 years now before writing a review. It’s had my back with tax documentation, up to date changes in mortgage payments, and even a breakdown statement reminding me of why I’m paying what I’m paying. I’m 25 years old, and if you’re looking at this during the housing market we’re currently in at around the same age I am, you know this market is a dumpster fire. Rocket Mortgage may not put the flames out, but it will sure cheer you on while you’re fighting it—and you’ll be glad it’s got your back. Good luck to everyone out there..PathiksVersion: 9.6.0

Put me at ease, treated me with respect and gave me a chanceI have past history of not so great credit due to life circumstances, and Rocket Mortgage came highly recommended. I was very anxious, but I must say that Robert Bell put me at ease from our first conversation. He was understanding, he was hopeful and not judgmental at all. He treated me with respect, courtesy and understanding, and walked me through every step along the way. The rates offered to me lowered my payment and Rob also helped me figure out that paying the same amount I do now would take years off of my mortgage! He was very knowledgeable and he calculated every financial question I had, to put me at ease. I would highly recommend this institution..PAR RefinanceVersion: 8.10.0

Thank you!!Update: the developers promptly fixed the issue I had previously reported regarding screen scaling on payment center screen. Thank you very much! Original Review: Why can’t developers get things right or leave well enough alone? Did the UX get QA’d at all? On the very first screen in payment center my payment amount is not fully displayed nor is the due date. I’m using an iPhone 6s and it’s as if the UX was designed for iPhone 8 or larger. The previous versions scaled the payment amount and due date so that it could be seen on the screen in its entirety. Now, I get dot dot dot dot .... at the end of the first 4 digits of payment amount without the ability to see the full, precise amount. Really? C’mon guys!.BugamooseVersion: 4.0.1

Rocket Mortgage App & personnelApp has easy to follow directions. The process for auto pay was simple and could be completed quickly. I hope that Rocket Mortgage increases the amount of space for account holders name on bank account (mine is very long; but I abbreviated). I also hope that I have another opportunity to pay monthly on principle (when I can). Thank you for simplifying the refinancing process. I especially want to express my appreciation to Mr. Patrick A. Thomas,Jr. ( Rocket Mortgage’s Presidential Banker) for giving me the absolutely best deal possible and having a very calm demeanor even when I got cold feet. Thank you Mr. Thomas, Jr. for focusing me and keeping me on track..CatfromnyVersion: 9.13.0

Love Rocket Mortgege!!!This is my 2nd refi with Rocket Mortgege & 6 months ago when I 1st refinanced my home loan with Rocket Mortgege I was very new to doing everything online. Every step was explained & easy, for a rooky in computers, to complete without issue! Since this is my 2nd time with Rocket Mortgege this was easier still! I had no problems & when I needed to talk to a human for some easy answers I was met with polite helpfulness & great customer service. I will B a lifetime loyal customer & will B referring ever person I can to use Rocket ( super easy $’s) Mortgege! Mahalo Nui Loa ( thank U very much ) for helping me, a disabled vet with a VA loan, to lower my interest rate & make my life much easier to deal with financially. 🤙🏽.IanalohabraVersion: 6.12.1

They’ve continued to refine and make easierI’ve been using this app for the better part of five years and with each slight update, it gets a little bit easier to use… As an example, adding extra to the principal used to be a little bit of a headache, but now it’s a simple as a new screen, where all the data that you need is there and you just plug-in whatever variables you want to change and it shows you the complete change. One thing that would be really nice and that would help people with their financial literacy is if there was a way to have it on the fly show you what the long-term benefit of making those extra payments was..JCPhotoMediaVersion: 9.15.1

Rocket Mortgage is the way is should be doneRocket Mortgage takes the stress and hassle out of the mortgage application process. The representatives I have worked with have all been, without exemption, highly professional, courteous, very helpful, impressively knowledgeable about their subject matter, responsive and personable. The electronic interfaces, for example the app and the website, have accomplished a lot in extending the sense of a stress and hassle free experience, focused on ease-of-use interaction and information sharing. Well done Rocket Mortgage team, it has always been, and continues to be, a pleasure doing business with you..RichardthegreyVersion: 8.3.0

We love Rocket MortgageThis is our second time working with Rocket Mortgage and couldn’t be more happier they make this process so easy and walk you through everything everyone you speak with is so nice no matter who it is and of course Dan Perisic is amazing he answered all our questions and makes you feel confident in your decisions you make he is extremely knowledgeable we are very happy with Rocket Mortgage we refer you guys all the time to thank you for all you do for us thank you Dan Perisic for all your help and hard work to help us for all our mortgage and refinance needs !!! Kurt & Kim Barthel.Kkbarr1022Version: 9.2.0

BankingI wish every Bank made so easy to do banking especially mortgage banking. I have done mortgage banking with up to a dozen banks and they make it difficult to make additional payments or additional principal payments and most definitely want trap you to ride out the long one with them for 30 years. But not Rocket Mortgage they definitely make it easy with their App to make additional payments/Bi-weekly payments/Additional principal payments. I won’t ever switch to anyone else and will always use them when and if I do buy a different home in the future. Sincerely GLo.I <3 the temptationsVersion: 8.3.0

The Rocket Mortgage App Is Easy To UseI am very impressed with the Rocket Mortgage App ! The layout of the application is very nice and I easily located what I needed to find. I was able to download, review and E-sign my documents in no time! Any questions I had could be sent to my loan officer through the App and then I was able to view my answers as well. One of my favorite features was being able to snap pictures of my requested documents and upload them to my file without ever leaving the application! The Rocket Mortgage App is your one-stop-shop. It’s so user friendly anyone can use it, so start downloading it right away!!.Johnna MalekVersion: 4.1.1

Excellent product, technology, interface, and customer service.The subject line speaks for itself, but I will elaborate a little further. I am currently involved in a relatively complex real estate transaction that involves multiple pieces of property along with multiple buyers and sellers. Adam Kinczkowsi is the mortgage specialist handling 2 of the transactions. Initially, I assumed that this would be organized chaos at best. I was WRONG. Adam has turned this into a harmonious and fluid process. He has been nothing short of phenomenal with the level of service provided. Adam is a wealth of knowledge and he has provided rapid support to any matters that arise. Now on to Rocket Mortgage. They are incredibly competitive as far as rates and fees go. Their app and web interface are extremely user friendly. They also offer some other features that I will be utilizing after this sale goes through. I also like that they will be servicing the loan and not selling it off right after closing. Great work Quicken/Rocket Mortgage!.BTD and MGDVersion: 5.0.2

Smooth sailing is the feeling experienced!I am so satisfied how this refinancing process has worked and I feel very appreciative of the professionalism of the staff especially Gerald he is a great asset to your organization cause he was able to persuade me into taking a chance on applying for a loan when I was surely not in the best frame of mind having just days before having the worst experience one could imagine! I’m sure that his temperament and knowledge of this process caused me to reconsider and take the risk of being denied! He did an excellent job thank much Gerald..Rocket 2023Version: 8.36.0

Can’t see mortgage balance??While my actual mortgage service experience with RocketMortgage was very good, and the app is visually nice - the app is missing a basic and fundamental piece of functionality for a mortgage or financial app, the ability to quickly see your current balance. The app shows your last or current payment in very large font on the home screen, but doesn’t show the mortgage balance anywhere on that screen, which is both odd and annoying. You must navigate into the loan transaction history in order to see a loan balance. Since that’s a common thing to want to see (how you are progressing on paying off the loan), I hope that the developers will add this soon..Don:pVersion: 6.3.0

First timerI have issues with the way the process is working, but it’s because of my inexperience in this specific area. I’m sure everything is fine, I just need to continue with the strategic idea that God had placed in my heart to move forward and not be distracted. These guys have been doing this for years, and it can be worrisome when being new to this process, but I’m sure all that goes well ends well. 🙏🏽 I just had a different idea in the path this process would take, and even though it looks jumbled to me, due to my OCD, I’m passing through like a front line soldier. 💪🏽.Plastered nutsVersion: 9.10.0

FANTASTIC!I am a 55-year-old woman who knew nothing of the finance world before my divorce a decade ago. I have bought two homes since then — the second with Rocket Mortgage — and I couldn’t be more impressed with this company! They made the purchasing process clear, convenient and easy, and the app makes payment a breeze! I love the extra features within the app, as well. I have no plans to buy another home, but if I did, I would make a beeline for Rocket, for sure. I cannot recommend this company highly enough!.ShockermomVersion: 9.32.0

Ease of UseI enjoy my experience with the Rocket Mortgage app. The app simplifies the process and is informative for various transcriptions I need to make or inquiries I may have. The app is detail-specific and provides all the necessary information to allow me to make well-informed decisions, as well as keep-me up to date with offerings, account updates and prompt notifications. The app also has all pertinent and essential details for my loan easily and readily available to view or peruse at my convenience. Thanks you Rocket Mortgage Team!!!.Mr CT CustomerVersion: 9.22.0

Refi home loanI gave this company and along with the Rep that helped me with my home loan refi. I am very grateful to have my home refi through quicken loan/rocket mortgage, they have given us a chance when every other company was turning us down, including (B of A) our current mortgage lender who we have paid our monthly due to. Very glad to get out of company who is not wanting to help, especially someone who has current mortgage with them. I will never go back to that company again for any future loans. I recommend rocket mortgage!.HellomiyuVersion: 9.20.0

QuickenloansJames J Elwell was awesome and help me with everything I need,he is the best,he changed our life and made my family happy,he always answers all questions very quick and he always works hard to get everything fast even he works with me at weekend days too,I’m really recommend him to anyone looking for a loan with rocket mortgage,we are so happy he was our banker mortgage,he always nice and happy when you talk with him and he always laughs with you and made your day by telling you positive things and take the stress off from you,I highly recommended him to people need a loan..Fatiha OrozcoVersion: 4.1.0

Best mortgage company by farI have been involved in real estate as an agent, builder, home remodeler and homeowner over the past many years and have dealt with many mortgage companies. This is the only one to use anymore. They have a well put together system. From the moment you contact them they are on top of your loan or refi with an entire team and you are kept completely up to date through their well designed user friendly app and online website. You are assigned a rep to oversee and answer any questions who is readilly available. Top notch service!.JohnAReeceVersion: 5.4.1

Mortgage dashboardI love the convenience of this app to help me stay current with how things are looking for my mortgage. It is so easy to make an extra payment, check current interest rates and learn how to pay off your loan quicker using the amortization calculator. Since I have an escrow account I can easily keep track of my taxes and home owners insurance throughout the year. This info at my fingertips is an easy way to prepare my taxes too. I have learned to have a better handle on my money because of this app.Zoomin NoominVersion: 9.9.1

Needs an update for earlier versions of iOSThe app is great, but doesn’t support iOS version 15. Please update the app to work with older versions of iOS. As an app developer, I know it’s not difficult to do. Edit: This is the response I received from Rocket Mortgage: “Hi there! Thank you for leaving your feedback. We strive to ensure that our clients can take full advantage of the latest features and technology offered by Apple in their new OS versions." To which I respond: Your clients using a prior version of iOS, which worked before, can no longer use the app and thus receive absolutely no advantage; rather, they lose all access to the app itself. This is the direct opposite of a benefit for those customers. In fact, it’s a penalty. It is certainly possible to maintain backward compatibility for people using older versions of iOS, while also supporting newer versions of iOS. I know this because I have an app that I wrote that supports iOS versions 15 through the current 17.5..Ryzon62Version: 9.27.0

Rocket sold my loanI was disappointed when my loan agent went through rocket. But, rocket actually easy to use and seriously trouble free and took the stress out paying my mortgage. Unfortunately I just received notice that rocket is now turning my mortgage over to another company. I feel as though a contract as big as this should be up to the client, wether or not the contract is transferable. I think we need to have legislation to give the debtor/home owner, the power to decide who they do business with. Just my thoughts..MeSoEzVersion: 9.32.0

Rocket Mortgage is brilliantAnd is in the forefront of the modern mortgage process. From application to closing, everything is laid out for you to see. Simply take a photo and upload your docs. You have a to do list and a completed list. Keep up with it and the mortgage process goes quickly. If you have a question, calling was easy. No automated Computer voice. A person answers the phone. I particularly enjoyed meeting my loan originator agent. Personable and knowledgeable. Rocket Mortgage will be my first choice next time..Jaybome134Version: 8.16.0

Best Experience EVERI was warned by her friend to start with at least three banks when applying for a home because someone was going to screw something up. I’m glad I didn’t listen to him and went with Rocket Mortgage. Over all stellar experience, excellent customer service would highly recommend!! Update...the friend referenced above used Rocket Mortgage when buying a new home. He loved the experience as much as I did and was not disappointed. Start to finish the best customer and digital experience. Full package!.TGuinedVersion: 6.15.0

RefinancingThird round with rocket mortgage great professional people to work with when either purchasing a home or refinancing a home excellent customer service team never had any issues with none of their teams and none of the other companies they work with to do appraisals or title company very honest and trustworthy people always. I would recommend that you contact them to get any type of information if your looking to refinance or purchasing a new home ..Chris. MeffordVersion: 9.27.0

Super convenient and user friendly app!Very easy and convenient way to manage all things related to your mortgage: make payments, see account balances, download documents such as your year end tax form, and even apply for refinancing and a new loan. We have used Rocket Mortgage for about 10 years now and I used to log in to website every time but finally downloaded the app a year ago or so and it's great! Highly recommended. I also recommend Rocket Money .. great tool for budgeting!.MmwinsVersion: 9.15.1

Wasn’t a fan, but now I’m FANTASTICI thought this whole online Mortgage thing was a gimmick. But it’s not!! The online version is amazing and then I needed to take action on a question while I was at work and they suggested the app for my phone. I downloaded it and it uses facial recognition if you want it to. I was in and running in seconds. Now i don’t even bother checking online, I just click the app, see things are good and boom I’m done!! Quicken loans sold my old house for me no problem, then found me a new house, then finances it with a low rate!! I’m a fan for life!!!!!.ThememisVersion: 5.0.3

QuickQuicken loan is my family I love them everyone I have dealt with is just another addition to the family ,, warm , caring, patient very patient I do not work well with computer but with zack after I was finished refinancing , I felt honestly like a computer whiz with his help ,,, I tell all my friends to switch to quicken , truly an amazing company ,, wow !!!! The app is very user friendly I could use a little more info though like my balance after each payment ,, broken down to show where all the money goes that would be helpful.SkyviewdriveVersion: 4.1.0

Unsolicited Sales CallsI’ve used rocket mortgage both for mortgage and refi and found both processes to be great. However recently they have begun calling almost daily trying to get me to refi again (my last refi was 12 months ago) they are basically refusing to take no for an answer and just keep arguing until I literally just hang up, then they just call again the next day and the next trying again. Rocket was a good company but this is getting ridiculous, if this continues, when I do decide to initiate a refi it will be with someone else..ShelbyLSVersion: 8.4.0

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Rocket Mortgage Negative Reviews

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